Sun International Vacancies

To apply, click on the link at the end of the posts and all the best with your applications.

Gaming Tech & Floor Asst – S

Job Purpose

Responsible to be the frontline customer point of contact, providing exceptional service to guests on the slots floor, and assist with the servicing and cleaning of gaming machine components in accordance with company standards and gaming regulations.

Education

Grade 12 Natural Science and Mathematics) or

•             N3 – Electric/ Electronic

•             Meet the requirements for a gaming licence.

Work conditions and special requirements

•             Ability to work shifts that meet operational requirements

•             Physically able to work and stand for long periods of time

•             Physically able to move machines and handle and work with tools applicable to the job

•             This role is required to work in a smoking environment

Skills and Knowledge

Job Complexity

Know How

•             Knowledge required involves the practical application of work procedures and processes

•             Planning is generally on a short-term daily / weekly basis and within regular activity cycles.

•             Communicates, co-ordinates and interacts with others in the value chain to ensure customers receive exceptional experiences

•             Manages one’s time and resources to ensure that objectives are achieved effectively and on time.

Decision making

•             Interprets customer requirements in terms of services available and the applicable constraints

•             Takes initiative in making decisions which are made within well-defined, somewhat diversified procedures and limits of authority.

•             Considers all the facts, options, and possible outcomes prior to making decisions.

•             Works independently and is orientated towards solving customer queries.

Accountability

•             Takes ownership of customer requests and requirements.

•             Follows laid-down policies and procedures at all times, operating in line with rules, regulations, system parameters and internal controls.

•             Interprets customer requirements in terms of services available and facilitates operational processes.

•             Refers problems falling outside parameters to the team leader/manager for resolution.

Core & Personal behavioural competencies

•             Analysing

•             Applying technical expertise and technology

•             Relating (connecting; valuing diversity and interacting)

•             Maintaining focus

•             Collecting Information (listening; asking questions)

•             Dealing with Customers

•             Following Instructions

•             Emotional maturity

•             Preferred Personality Traits

•             Confident team player who is Presentable, Positive, Service oriented, Energetic, Passionate, Friendly, and able to create an entertaining environment for guests,

Technical / proficiency competencies

•             Gaming Component Knowledge

•             Gaming Component Servicing & repairs

•             System auditing& investigations

•             English verbal communication skills

•             Proficient computer skills

•             Numerical skills (calculations of large numbers)

•             Slots Products – Machine card transactions, Smart card adjustments, pay-outs

•             Loyalty Programme product knowledge

•             Use Slots equipment – Machine types, manufacturer, denomination, payable, functionality, diagnostic functions.

•             Compliance procedures and regulations

•             Basic responsible gambling principles

Key Performance Areas

Maintained Gaming Machines

•             Cleaning, servicing, replacing, and testing of minor components of EGMS, Gaming Kiosks, Displays, card reader, keypads, IView screen, note acceptor, EGM bases, Gaming Table Equipment, Signage, cashiering equipment, marketing and promotional equipment (Refer to the work Deliverable task register)

•             Record all job cards 

•             Move and place EGMs

•             Clean-up move location

•             Ensures RGP information is displayed

Slots Floor Transactions

•             Verifies jackpot payouts

•             Completes and validates documentation

•             Identifies, reports and resolves faults / tilts on machines

•             Identifies and resolves transactional errors

•             Logs faults with technical departments

•             Reports defects to general appearance and functioning of gaming floor

•             Escalates issues with relevant parties: Technical, Surveillance, Security, Management

•             Resolves minor disputes and escalates issues as required

Gaming Technical Standards

•             Clean-up move location

•             Keep workshop tidy and safe

•             Clean, store and secure equipment

Customer Engagement

•             Connect with all guests by providing them with a warm welcome, greeting them with a friendly smile, acknowledging them on arrival and departure, and ensuring respect at all times

•             Interact with guests and provide professional service standards and relevant solutions

•             Identifies customers and understand their preferences

•             Educate customers on business unit facilities, products, and current promotions

•             Handle any customer complaints, requests and / or suggestions to resolution, escalating if necessary

Intern: ND Finance – T

Job Purpose

Sun Sibaya Casino and Entertainment Kingdom is offering an internship opportunity to vibrant candidates with strong interpersonal skills, ethics, and drive, who has studied Business Management/Financial Management and required internship to obtain Diploma. We have opportunities existing in the Casino Administration department. This is an opportunity to gain the best practical experience in your field.

Education

• Matric
• N6 in Financial Management/ Business Management

Experience

• Ability to communicate in written and spoken English.

Skills and Knowledge

• Ability to work shifts that meet operational requirements.
• Communication skills – written and verbal.
• Computer Literacy (MS Office / Excel)
• Clerical Administrative functions
• Handling information / following instructions.
• Checking / attention to detail
• Strong numerical skills
• Auditing knowledge and methodology
• Meets all requirements for a Gaming license.

Key Performance Areas

• Check that counted casino revenue has been correctly captured into Gaming system (EGS) and balances in the system
• Identify, investigate, and resolve any discrepancies
•  Balance General Ledger to Gaming system / Recons / Statements / Source documents
• Allocate statutory requirements to relevant accounts (e.g., vat, gaming board levies)
• Conduct quality assurance on the back-up documentation
• Escalate any variances and errors identified
• Report daily on the count and any variances identified
• Conduct online adjustments
• Investigate all manual adjustments
• Respond to queries from Shared Services Centre related to gaming accounting.
• Record paperwork and back-up documentation
• Update internal audit documents / templates for count and cash desk functions for auditing purposes
• Communicate templates to relevant departments
• Schedule regular internal audits on data and system
• Conduct audits on both count and cash desk processes and data on a regular basis
• Conduct Slots audits – soft count, meters, jackpots
• Conduct Tables audit – fills, credits, coupons, tips, chips.
• Complete monthly count of cards, playing cards, layouts etc. for OE usage calculations.
• Conduct online investigations, identifying and escalating any suspicious transactions as per legislated requirements
• Conduct ACM (CAIONS) Audit – reconcile between ART client and SDS, removals and loadings.
• Conduct Cage Audit – reconcile the Cage recon to paperwork.

Bartender ~ Ali – S

Job Purpose

Main Purpose of the Job

To prepare and deliver exceptional beverage services within the banqueting and / or restaurant operations to ensure that internal (SOP) standards are continuously achieved and professionally executed

Education

Minimum requirements (Education and Experience)

Grade 12 

Experience

2 years previous experience as a bartender

Skills and Knowledge

Work conditions and special requirements

Ability to work shifts that meet operational requirementsPhysically able to move operating equipmentHave an open attitude to perform similar functions in alternative outlets due to operational requirements

Key Performance Areas

Duties and responsibilities include

Prepared Work Area

Prepare mise-en-place, and conduct any other required checks and preparations for service

Identify issues with regards the bar display and surrounding areas in terms of appearance/

functioning of equipment and systems

Stock bar for service

Check cleanliness of own section or station

Service Execution

Keep up to date with regards food products, trends and drinks methodologies required to

deliver menus

Understand and conduct all tasks in line with Food & Beverage standard operating

procedures

Take guest orders accurately and timeously and place in the system

Explain menu items and make recommendations with regards beverage menu

Mix drinks and present beverage in line with guest order and outlet standards

Be attentive to guest requests

Clear glasses after guests have completed their drinks

Provide billing to guests

Conduct cash-ups at the end of service

Complete beverage stock sheets each shift

Leverage opportunities to upsell on promotional items

Bar Standards

Understand and conduct all tasks in line with F&B standard operating procedures

Be aware of and comply with health, safety, hygiene and environmental regulations in the

outlets

Use and store operating equipment in line with specifications and safety regulations

Participate in stock takes

Conduct daily stock counts of bar smalls

Resolve or report on any anomalies to the required standards

Report on any breakages at the end of the shift

Customer Engagement

Connect with all guests by providing them with a warm welcome, greeting them with a

friendly smile, acknowledging them on arrival and departure, and ensuring respect at all

times

Interact with guests and provide professional service standards and relevant solutions

Identifies customers and understand their preferences

Educate customers on business unit facilities, products, reward programme and current

promotions

Handle any customer complaints, requests and / or suggestions to resolution, escalating if

necessary

Technical competencies

Beverage / Cocktail Product Knowledge

Barrister skills

Operating equipment use & care

Beverage service

Communications skill

Upselling skills

Basic Computer Literacy

Cashiering Services

Core behavioural competencies

Problem Solving

Collecting Information (listening; asking questions)

Dealing with Customers

Checking

Following Instructions

Team co-operation

F&B Supervisor : Banq

Job Purpose

Main Purpose of the Job

Responsible to supervise the day to day delivery of the food and beverage service and team within a specific outlet/conference centre with the objectives of maintaining standards of service; enhancing the customer experience; and controlling operating equipment and stock in line with Company standards.

Education

Minimum requirements (Education and Experience)

• 3 year Hotel School Diploma or equivalent National Qualification at a Diploma level

Experience

• 3-4 years in the Food and Beverage industry including experience in banqueting, in-room dining, and/or restaurant operations.
• Food and Beverage experience in a Casino environment would be an advantage

Skills and Knowledge

Work conditions and special requirements

Ability to work shifts that meet operational requirementsMobility and ability to move around as per job requirements (including with the use of aids)Physically be able to move operating equipmentHave an open attitude to perform similar functions in alternative outlets due to operational requirements

Key Performance Areas

Duties and responsibilities include

Shift Supervision:

• Put in place staff scheduling and duty allocations to ensure maximum coverage
• Handle shift briefings / handovers / shift reports
• Interact and be present on the floor during service to understand and assist clients with requests, special requirements, recommendations, concerns, resolution of complaints, etc.
• Manage staff appearance and floor appearance/ functioning of equipment and systems for the outlet
• Report and resolve any issues experienced
• Manage the control of stock and operating equipment as per SOP for the outlet
• Cash-ups at the end of the shift

Food & Beverage Product Offering:

• Monitor service offering / products and pricing within F&B outlets on the casino floor
• Make recommendations of improvements to the product and service offering
• Compile and co-ordinate the food and beverage promotional calendar for the outlet
• Monitor customer service standards in the outlet and identify any areas of concern
• Conduct maintenance walkabouts for front of house and back of house areas
• Monitor health, safety, hygiene and environmental elements in the outlet
• Monitor the use and storage of operating equipment
• Monitor stock control and operating equipment control processes
• Investigate variances / discrepancies and take necessary action to correct

Conferencing product:

• Liaises with clients
• Attends pre-conference meetings
• Provides client with relevant solutions / options for conferencing
• Conduct QA to ensure set-up is in line with client requirements
• Is present at functions to ensure execution is in line with client requirements
• Manages staff appearance and floor appearance/ functioning of equipment and systems
• Control and management of stock and operating equipment as per SOP
• Liaises with Technical to ensure maintenance schedule plan is adhered to
• Monitors and reports on functions
• Conducts post-mortem on events and makes recommendations for improvements
• Provides ideas and solutions that are innovative and in line with industry trends

People Supervision:

• Supervise staff conditions of employment, e.g. attendance, absenteeism, leave, adherence to policies and procedures
• Identification of employee training needs
• Perform on the job training and coaching to close developmental gaps and build succession for a talent pipeline within the outlet
• Manage employee relations within the department
• Staff communication and motivation
• Performance contracting, reviews and development
• Assist in providing resources and removing obstacles  to performance
• Onboarding of new staff members

Financial Control:

• Authorise spend in line with budget
• Conduct accurate 10, 20-day stock takes for the outlet in line with Company process.
• Report on any variances for the outlet

Deliver Customer Experience:

Monitor service standards and staff: guest interaction on the floor to ensures all guests are treated with courtesy and respect at all timesHandle and resolve any quest special requests, queries or complaintsShift hand over ensures that staff can provide customers with relevant serviceUnderstand, record and implement special requirements for return guests and VIPs Technical competenciesFood & Beverage CostingFood & Beverage Product KnowledgeSpeciality Beverage Knowledge – Wine, BarristerTeam PlanningOperational ManagementProduct DevelopmentStock ControlIntermediate Computer SkillsMicros / Opera is preferred Core behavioural competenciesProblem solvingImplementing and co-ordinating resourcesAssessing and evaluating informationPlanningDecision-making skillsDeveloping relationshipsAnalytical thinkingResults orientation

Warehouse Assistant : F&B – S

Job Purpose

Main Purpose of the Job

The warehouse assistant will be responsible to move and transfer stock within and from the warehouse to various outlets across the complex to ensure sufficient stock levels in line with operational requirements, and according to Company standards and regulations

Education

Minimum requirements (Education and Experience)

Minimum Grade 12

Experience

Work conditions and special requirements

Physically able to work and stand for long periods of timePhysically able to move heavy stock

Skills and Knowledge

Scope and limits of the job

Physically move and transfer stock between the warehouse and multiple outlets within the business unit

Key Performance Areas

Duties and responsibilities include

Stock Transfers

• Get picking list from the stock controller and issue the goods as per SOP
• Pack stock on arrival and assist with stock rotation- ensuring old goods are in front to be picked first
• Move and transfer stock within and from the warehouse to various outlets on the complex
• Store stock in line with safety standards
• Clean storage areas and equipment
• Participate in stock takes on a monthly basis; and recounts when necessary
• Report on obsolete stock

Technical competencies

• Product knowledge
• Stock control procedures
• SHE legislative requirements
• Numerical skills
• English written & verbal communication skills
• Proficiency in MS Office Suite

Core behavioural competencies

• Checking or Attention to detail
• Following instructions

CCTV Technician

Job Purpose

Responsible to maintain electronic Surveillance and Security Systems in accordance with company standards and gaming regulations.

Education

• Technical Certificate / Diploma – N4 / T2 minimum

Experience

• 2 Years in a CCTV / IT environment preferred.
• Meet the requirements for a key gaming licence
• PSIRA C registration
• No previous criminal record (not including traffic related offences)
• Ability to work shifts that meet operational requirements
• Ability to work at heights and in confined spaces
• Ability to utilise specialised tools and machinery e.g. cherry picker

Skills and Knowledge

Core and Personal Behavioural competencies:                         

• Problem Solving
• Collecting Information (listening; asking questions)
• Analytical skills
• Checking
• Attention to detail.
• Following Instructions

Technical / Proficiency competencies:

• English verbal communication skills
• Surveillance Systems & equipment installations
• Surveillance Systems & equipment evaluations and repair
• Compliance procedures and regulations
• Basic procurement processes
• Basic computer skills
• Stock control procedures

Key Performance Areas

Surveillance System Installation & Maintenance

• Installs surveillance system and equipment layouts
• Maintains CCTV equipment
• Identifies, troubleshoots and rectifies causes of faults
• Installs and tests CCTV components
• Plans and implements CCTV related installations/ moves for other gaming departments
• Liaises with legislative authorities and ensures sign off as required (Application process)

Inventory Control

• Plan and order stock
• Receive stock
• Store and secure stock
• Tidy stock room
• Document stock movement and capture into the system
• Implement a standardised process for receipt handling, storage, dispatch and disposal of surveillance system components / inventory.
• Identify potential and alternative suppliers of equipment to create alternative cost saving solutions; and escalate relevant solutions to management.
• Maintain communication channels with suppliers to ensure they are aware of SI standards and procedures
• Purchase and maintain par stock levels as per business requirements and as per budget (stock on hand and obsolete stock).
• Maintain stores environment in a neat and orderly manner
• Capture and ensure data Is updated in the system
• Conduct stock control and audits on a monthly basis according to standards and procedures.
• Identify and escalate any anomalies or variances to management 

Cashier ~ WtrPrk – TS

Job Purpose

Responsible to accurately process all guest billing transactions and access control for the waterpark in accordance with the required standards of the Company.

Education

Grade 12 

Skills and Knowledge

Education, experience, and competencies required.

Grade 12	English verbal communication skills
Previous Cashiering experience is an advantage	Numerical skills (calculations)
Problem Solving	Cash / credit transaction knowledge
Collecting Information (listening; asking questions)	Cashiering equipment usage and maintenance
Team co-operation	Cashiering administration
Dealing with Customers	Food & Beverage Product Knowledge
Following Instructions	Menu knowledge
Attention to detail	Basic computer skills
Checking (accuracy in the handling and recording of transactions)	Food & Beverage Service skills
Emotional resilience
Honesty in the handling of cash
Presentable

Certification/Accreditation / Registrations / Licenses

None

Work Condition & Special Requirements

• Ability to work shifts that meet operational requirements.
• Physically able to move operating equipment
• Have an open attitude to perform similar functions in alternative outlets due to operational requirements

Key Performance Areas

Cashiering Services

• Handle all billing transactions for waterpark access control services
• Reconcile payments to tickets sold in the system
• Provide guests with access bangles for the waterpark
• Reconcile float at the end of the day
• Substantiate and report on any float variances
• Secure and transport float as required
• Guest information and copies of transactional documentation is accurately recorded
• Supporting documents have been generated for auditing purposes (where required)

Customer Engagement

• Connect with all guests by providing them with a warm welcome, greeting them with a friendly smile, acknowledging them on arrival and departure, and ensuring respect at all times
• Interact with guests and provide professional service standards and relevant solutions
• Identifies customers and understand their preferences
• Educate customers on business unit facilities, products and current promotions
• Be able to pass on all product information (including promotion information, functions, facilities, etc) to guests
• Handle any customer complaints, requests and / or suggestions to resolution, escalating if necessary

Job Complexity

Know How

• Knowledge required involves the practical application of work procedures and processes.
• Planning is generally on a short-term basis (within 3 months) and within regular activity cycles.
• Communicates, co-ordinates and interacts with others in the value chain to ensure cashiering customers receive exceptional experiences.
• Manages one’s time and resources to ensure that objectives are achieved effectively and on time.

Problem- Solving

• Interprets customer requirements in terms of services available and the applicable constraints.
• Takes initiative in making decisions which are made within well-defined, somewhat diversified procedures and limits of authority.
• Considers all the facts, options, and possible outcomes prior to making decisions.
• Works independently and is orientated towards solving customer queries.

Accountability

• Takes ownership of customer requests and requirements.
• Always follows laid-down policies and procedures, operating in line with rules, regulations, system parameters and internal controls.
• Interprets customer requirements in terms of services available and facilitates operational processes.
• Refers problems falling outside parameters to the team leader/manager for resolution.

Driver

Job Purpose

Main Purpose of the Job

Responsible to collect, deliver and transport guests around the property and to external destinations safely, throughout their stay in the hotel, ensuring that the customers’ experiences remain exceptional, personalized, and worth remembering

Education

Minimum Qualifications (Education and Experience)

Grade 12

Experience

Minimum Qualifications (Education and Experience)

Experience as a driver

Experience in a customer service environment is an advantage

Minimum job- related experience & requirements

• Ability to work shifts that meet operational requirements (including weekends, public holidays and shifts)
• Physically able to stand, drive and lift luggage as per job requirements
• Have an open attitude to perform similar functions to those contained in this document, in alternative outlets due to operational requirements

Accreditation/Registration/Licenses

• Public Drivers Permit (PDP)
• Valid Driver’s License Code 10 with a clean driving record

Key Performance Areas

Scope and limits of the job

Provide a service to guests visiting the business unit, as well as internal departments

Duties and Responsibilities

Prepared Workstation

• Conduct inspections and identify any issues with regards own workstation appearance/ functioning of vehicle and systems
• Check overall cleanliness of vehicles, parking areas and general Porte cochere area
• Check fuel levels and ensure car is ready to transport guests
• Review the arrival and VIP lists daily and understands special requirements
• Be familiar with the hotel and resort facilities, promotions and activities
• Be aware and investigate directions for any new or unfamiliar destinations to which guests will be travelling
• Co-ordinate the scheduling of maintenance of vehicles when necessary

Transporting services

• Greet all guests when they enter the vehicle; and assist disabled guests as necessary.
• Transport guests safely to any destination in accordance with hotel policies and rules.
• Plan routes to destination
• Co-ordinate and park vehicles of visiting guests and residents
• Report all accidents, injuries, unsafe working conditions and damage to hotel vehicles and related property.
• Log transport to external destinations and file necessary documentation
• Raise charges 
• Assist guests in storing their luggage in the vehicle and unloading them on arrival at the hotel or destination
• May be required to collect and deliver other items as requested by management

Customer Engagement

• Be present at the porte cochere and maintain proper decorum at all times.
• Connect with all guests by providing them with a warm welcome, greeting them with a friendly smile, acknowledging them, and ensuring respect at all times
• Interact with guests and provide professional service standards and solutions to questions and enquiries
• Identifies customers and understand their preferences
• Handle any customer complaints, requests and / or suggestions to resolution, escalating if necessary

• Explains and upsells hotel facilities, products, reward programme and current promotions
• Assist with answering the telephone at the concierge desk and porte cochere if required

Core behavioural competencies

• Dealing with Customers
• Problem solving
• Checking
• Collecting information
• Verbally informing
• Team Co-operations
• Patience
• Friendly, presentable individual
• Emotionally stable
• Able to work under pressure

Technical / proficiency competencies

• Hotel Product Knowledge (facilities and activities)
• Knowledge of the area and important landmarks in the area
• Luggage procedures
• English Verbal and Written Communication skills

• Basic PC skills
• Basic knowledge of Opera
• Read directions / map
• Make use of a GPS device
• Driving skills

Life Guard – TS

Job Purpose

To prevent loss of life or bodily injury. Reporting to the Waterpark Lifeguard Supervisor, the successful applicants will undergo Waterpark training in accordance with Company processes and procedures.

Education

• Matric / Grade 12 or Grade 11 with Lifeguard Award (NQF 4)
• Certified in (current and up to date through annual re-tests)
• Lifeguard award (LGA surf)
• LGA pool

Experience

• 2 years in a lifeguard or medical field (e.g. EMS, paramedics, etc.) essential
• Experience Working in a service industry an advantage

Skills and Knowledge

Knowledge

• Administers First Aid and CPR as per best practice
• Ability to carry the rescue technique chosen
• Assesses the situation and selects the best rescue technique to the situation
• Manages and monitors patient’s progress
• Is recognized as an expert in his/ her field Aligns output with legal requirements
• Is sympathetic without apologizing or accepting liability
• Keeps qualifications up to date via compulsory annual retests
• Educates guests on policies and procedures to ensure safety
• Knows what information to convey and maintains records as required by SOP
• Keeps up to date on changes to SOP and acts in the companies best interest
• Recognizes risks and potential injuries before they become a problem
• Is familiar with area of responsibility and recognizes patterns to provide detailed feedback
• Patrols high risk areas and blind spots
• Views all aquatic levels and responds accordingly
• Removes obstacles and risks

Core Behavioral Competencies

Lifegaurd services / Advanced First Aid	Teamwork
Legal	Fun
Business Policies and Procedures	Courage
Vigilance and attention to detail	Ethics
Assertiveness	Innovation
Communication	Respect
Supportiveness	Focus
Physical ability (sight, strength, fitness etc)
Passion

Key Performance Areas

Rescue and Emergency Care

• International and national Safety standards maintained
• Reaction times within national best practice and company standards
• Care provided is relevant to injury as per SA Life Saving Association best practice
• Reaction is relevant to company codes for emergency
• Code 1: Life threatening medical emergency – save life!
• Code 2: Severe injury – request assistance
• Code 3: Guest complaint

Facility and Activity Control

• International and national Safety standards maintained
• Facilities and activities controlled as per SOP/ daily checklist
• Risk assessment ensures safety and security as per SI SLA’s
• Threats identified and removed proactively
• Controls meet international best practice
• Injuries sustained cannot be ascribed to negligence
• Structured and ordered as per SO

Injury Prevention

• All SOP’s adhered to and facility rules are enforced
• Information has been provided to guest proactively
• Injuries sustained cannot be ascribed to negligence
• Threats (hazardous situations and behaviours) identified and removed proactively
• Controls meet international best practice

Guest Service

• Grooming and dress code as per SOP
• Visibility as per SOP/ shift roster
• Guest interaction as per SOP

Project Consultant : Africa

Job Purpose

• Sunbet as the online sports betting division of Sun International will lead the alternative gaming strategy and delivery of business objectives, providing thought leadership and advice on measuring product performance, revenue growth, operational governance and service standards, as well as building strategic relationships and partnerships with key stakeholders; and leading the integration of online sports betting projects into operations.
• The Operations Project Consultant: Africa will be responsible for providing a wide range of project support and management of a responsible, confidential and complex nature to support SunBet’s African expansion and business projects in order to ensure a seamless and consistent delivery to all clients, as well as internal and external stakeholders. This will include co-ordinating and tracking project activities to ensure that objectives are delivered as agreed in line with SunBet’s targets, budgets and relevant policy, procedures and standards.
• This dynamic position requires the ability to plan, think critically, and offer project management support with professionalism, adaptability and confidentiality 

Education

• BCom Degree, BSC Degree or relevant equivalent in accounting, finance, engineering, business management

Experience

• 2-3 years working experience
• Project management experience preferable
• Business knowledge of regulations associated with working in Africa
• Gaming industry exposure is preferable

Skills and Knowledge

• Analysing / Problem Solving ability
• Managing Stakeholder relationships
• Applying expertise and technology
• Strategic and planning ability
• Responding with urgency
• Emotional Maturity
• Integrating (Connecting, Consulting, Collaborating)
• Interest in sports betting and casino games
• Active project management and project co-ordination
• Proficiency in Asana or other project management programs is beneficial
• Computer literacy – MS Office
• Administrative and minute-taking ability
• English Verbal and Written communication skills
• Functional product and process knowledge
• Business process analysis methods and techniques

Key Performance Areas

• Actively manage and deliver a portfolio of projects in specific, pre-defined areas across SunBet’s Africa operations
• Prepare project briefs for expansion and other SunBet operational projects into Africa to ensure all key stakeholders are aware of what is required for a certain project
• Facilitate communication and collaborate with cross functional teams / stakeholders, team members and clients around project activity requirements relative to Africa projects
• Co-ordinate and track project activities, ensuring stakeholders are informed; that activities are tracked and measured and that there is follow-through in the execution of project tasks and activities in line with established frameworks, tools and regulations
• Support project teams in conducting of due diligence activities on various SunBet business, to support the operationalisation of the SunBet revenue growth and optimisation strategy for implementation across the business operations
• Engage with relevant stakeholders and chair meetings to plan tasks and resource availability and ensure that action points are captured and implemented as part of the project planning process
• Monitor and anticipate team requirements needed for projects; tasks, documentation or any other resources as may be required, escalating challenges if necessary
• Troubleshoot and resolve issues related to project queries, escalating technical problems to the appropriate teams while ensuring timely follow-up and resolution
• Maintain and track comprehensive and accurate records of project interactions, issues, and resolutions contributing to the ongoing improvement of service processes, procedures, and knowledge base
• Capture projects on the relevant work management platform (such as Asana), assigning to relevant stakeholders and provide due dates after consultation with relevant stakeholders
• Contribute to resource planning for projects within the business
• Prepare project status reports and presentations to provide to key stakeholders
• Keep up to date with SunBet product knowledge and all client-facing technology

Project Consultant : Africa

Job Purpose

• Sunbet as the online sports betting division of Sun International will lead the alternative gaming strategy and delivery of business objectives, providing thought leadership and advice on measuring product performance, revenue growth, operational governance and service standards, as well as building strategic relationships and partnerships with key stakeholders; and leading the integration of online sports betting projects into operations.
• The Operations Project Consultant: Africa will be responsible for providing a wide range of project support and management of a responsible, confidential and complex nature to support SunBet’s African expansion and business projects in order to ensure a seamless and consistent delivery to all clients, as well as internal and external stakeholders. This will include co-ordinating and tracking project activities to ensure that objectives are delivered as agreed in line with SunBet’s targets, budgets and relevant policy, procedures and standards.
• This dynamic position requires the ability to plan, think critically, and offer project management support with professionalism, adaptability and confidentiality 

Education

• BCom Degree, BSC Degree or relevant equivalent in accounting, finance, engineering, business management

Experience

• 2-3 years working experience
• Project management experience preferable
• Business knowledge of regulations associated with working in Africa
• Gaming industry exposure is preferable

Skills and Knowledge

• Analysing / Problem Solving ability
• Managing Stakeholder relationships
• Applying expertise and technology
• Strategic and planning ability
• Responding with urgency
• Emotional Maturity
• Integrating (Connecting, Consulting, Collaborating)
• Interest in sports betting and casino games
• Active project management and project co-ordination
• Proficiency in Asana or other project management programs is beneficial
• Computer literacy – MS Office
• Administrative and minute-taking ability
• English Verbal and Written communication skills
• Functional product and process knowledge
• Business process analysis methods and techniques

Key Performance Areas

• Actively manage and deliver a portfolio of projects in specific, pre-defined areas across SunBet’s Africa operations
• Prepare project briefs for expansion and other SunBet operational projects into Africa to ensure all key stakeholders are aware of what is required for a certain project
• Facilitate communication and collaborate with cross functional teams / stakeholders, team members and clients around project activity requirements relative to Africa projects
• Co-ordinate and track project activities, ensuring stakeholders are informed; that activities are tracked and measured and that there is follow-through in the execution of project tasks and activities in line with established frameworks, tools and regulations
• Support project teams in conducting of due diligence activities on various SunBet business, to support the operationalisation of the SunBet revenue growth and optimisation strategy for implementation across the business operations
• Engage with relevant stakeholders and chair meetings to plan tasks and resource availability and ensure that action points are captured and implemented as part of the project planning process
• Monitor and anticipate team requirements needed for projects; tasks, documentation or any other resources as may be required, escalating challenges if necessary
• Troubleshoot and resolve issues related to project queries, escalating technical problems to the appropriate teams while ensuring timely follow-up and resolution
• Maintain and track comprehensive and accurate records of project interactions, issues, and resolutions contributing to the ongoing improvement of service processes, procedures, and knowledge base
• Capture projects on the relevant work management platform (such as Asana), assigning to relevant stakeholders and provide due dates after consultation with relevant stakeholders
• Contribute to resource planning for projects within the business
• Prepare project status reports and presentations to provide to key stakeholders
• Keep up to date with SunBet product knowledge and all client-facing technology

Surveillance Shift Manager

Job Purpose

The Surveillance Shift Manager manages the day to day delivery of the surveillance operation and team with the

objective of ensure gaming and procedural compliance and protection of Company assets, staff and guests.

Education

• Grade 12 / Matric
• Supervisory Certification or NQF 4 equivalent qualification is preferred

Experience

• Minimum of 2 years experience in surveillance, preferably obtained in the casino industry

Skills and Knowledge

Core & Personal behavioural competencies	Technical / proficiency competencies
Problem Solving	English verbal communication skills
Collecting Information (listening; asking questions)	Rapid tracking and review of visual information
Problem Solving	Use surveillance equipment
Analytical skills	Betting procedures
Handling conflict	Compliance procedures and regulations
Checking	Proficient responsible gambling principles
Attention to detail	Proficient computer skills
Following Instructions	Prolonged attention span)
Emotional resilience
Honesty & Integrity
Ability to deal with highly confidential information

Accreditation / Registrations / Licenses

• Meet the criteria for a Key Gaming Licence and FICA
• PSIRA B grade accreditation

Work Condition & Special Requirements

• Ability to work shifts that meet operational requirements
• Visual acuity and the ability to perform tasks that track and review visual information
• No criminal record

Key Performance Areas

Shift Management

• Manage and participate in the day to day operation in the Camera Room.
• Conducts rostering and duty allocations
• Handles Shift briefings / handovers / shift reports / disputes
• Manages surveillance room; equipment and systems and contacts technicians for necessary
• external equipment repair and maintenance.
• Manages stock (e.g. numbered stationery, etc)
• Troubleshoots any queries / problems received by the department
• Reports unit operational anomalies to relevant departments for correcting
• Conducts quality assurance on all reports, EOB entries and registers
• Verifies all disputes and incidents before providing feedback to relevant stakeholders
• Regular tracking of players, high rollers, and results and corresponding allocation of duties to surveillance officers
• Follows up and consolidates investigation reports
• Identify suspicious behaviour/activities on gaming floor and take appropriate action when required.
• Authorises spend in line with budget

Surveillance Standards & Governance

• Develops and updates surveillance monitoring standards
• Communicates standards to all relevant parties
• Monitor surveillance practices and align with new legislative compliance
• Implement sufficient control measures (including systems and processes) & checks to mitigate any risk to the business.
• Conduct regular checks and departmental walkabouts to monitor compliance standards
• Work with internal stakeholders (gaming management, finance, HR, and security) to identify risk areas and address these
• Coach and upskill staff to understand and execute practices in line with regulations.

Reporting &Administration

• Reports all incidents and significant events to the relevant Stakeholders.
• Reports on relevant investigations and high priority shift report.
• Prioritises reports according to the severity of the incident
• Captures relevant data on the EOB
• Follows up to ensure action taken on audits
• Updates Intelligence files with relevant information

People Supervision and Development

• Short term planning involves conducting the planning of activities to meet and optimise the customer experience
• Organise, plan and prioritise tasks to ensure that work gets done profitably and efficiently;
• Effective scheduling to ensure that team is adequately resourced to achieve targets/meet job requirements.

Job Complexity

Planning

• Short term planning involves conducting the planning of activities to meet and optimise the customer experience
• Organise, plan and prioritise tasks to ensure that work gets done profitably and efficiently;
• Effective scheduling to ensure that team is adequately resourced to achieve targets/meet job requirements.

Decision making

• Apply business acumen and sound common sense to the overall operational management of shift and team;
• Monitor changes in the professional environment and is quick to act upon potential opportunities to optimise or improve processes;
• Consider all the facts, options and possible outcomes prior to making decisions;
• Analyse and diagnose performance issues in order to maximise or leverage the strengths of the team in a competitive environment;
• Able to makes sound decisions within procedural parameters, and provide appropriate motivations where necessary.

Problem- Solving

• Deal with diverse problems in own area, using judgment and discretion to resolve them;
• Provide information and make recommendations regarding products and services that will meet customer needs;
• Solve a wide range of queries related to customer service, dealing with these sensitively and within operational/procedural limitations;
• Solutions should be add value and ensure the correct customer behaviour in terms of product / facility usage;
• Arbitrate / resolve difficult customer complaints and/or issues / disputes.
• Optimise and streamline existing systems and processes to support the business strategy in terms of cost efficiency, managing risks and improving the service offering;
• There are guidelines/ policies and procedures in place to be followed, but the incumbent needs to research new ways of doing things, with a view of constantly improving productivity and profitability.

Waterpark GRO – TS

Job Purpose

Responsible to provide exceptional, personalised customer service to guests on arrival and throughout their stay in the hotel to ensure that their stay is worth remembering

Education

• Matric / Grade 12

Experience

• 2 years’ experience in a customer service environment

Work Conditions and special requirements

• Ability to work shifts that meet operational requirements
• Physically able to move around as per job requirements
• Have an open attitude perform similar functions to those contained in this document, in alternative outlets due to operational requirements

Skills and Knowledge

Core Behavioral Competencies

• Dealing with Customers
• Problem solving
• Developing relationships
• Checking
• Collecting information
• Verbally informing
• Team Co-operations

Technical / proficiency competencies

Knowledge

• OE usage and storage
• Waterpark, Operations and Hotel Product Knowledge (facilities and activities)
• Communication skills

Skills

• Basic PC skills
• Basic knowledge of Opera

Skills and Knowledge

Customer Service Preparation

• Identify issues with regards to the Waterpark appearance/ functioning of equipment and systems
• Check overall cleanliness of the Waterpark
• Check and restock information brochures
• Review the arrival and VIP lists daily and understands special requirements
• Assist in preparing and distributing welcome / VIP amenities.
• Be familiar with the Waterpark facilities, promotions, and activities

Service Execution

• Greet all guests with a friendly smile, acknowledge on arrival, and departure and always treat guests with respect
• Interact with guests and provide professional service standards and solutions to questions and enquiries
• Assist in checking in VIP guests at Waterpark
• Escort guests to VIP section and explain facilities
• Attend promptly to customers’ inquiries and assist them with their needs.
• Assist with answering the telephone at the concierge desk and porta cochere
• Handle guest complaints and escalate when required.
• Log the day’s activities in a logbook to ensure that the next person on duty is familiar with everything that needs extra attention.
• Be present and always maintain proper decorum.
• Promotes and upsells the facilities of the Waterpark and knows the surrounding areas when asked for directions.

Stakeholder Relationship Management

• Communicate and update the business unit and relevant departments with regards special requests.
• Build effective internal relationships to ensure synergy of guest experience
• Follow up with internal departments to ensure that guest requests are met on time

Job Complexity

Planning

• Planning is generally on a daily to weekly basis within regular activity cycles.
• Work within set policy, procedures, system parameters and internal controls
• Manages one’s time and resources to ensure that objectives are achieved effectively and on time.

Decision Making

• Interprets customer requirements in terms of services available and the applicable constraints
• Takes initiative in making decisions which are made within limits of authority.
• Considers all the facts, options and possible outcomes prior to making decisions.
• Works independently, and is orientated towards solving customer queries.

Problem Solving

• Takes ownership of customer requests and requirements.
• Follows laid-down policies and procedures at all times.
• Operates within rules, regulations, system parameters and internal controls.
• Interprets customer requirements in terms of services available and applicable constraints.
• Refers problems falling outside parameters to the team leader/manager for resolution.

Ast Casino Accountant

Job Purpose

The Casino Accountant will be responsible for the recording, governance and reporting of casino administration processes, and the analysis and reporting on the financial performance of the gaming operations for the business unit, in line with legislation and regulations

Education

• 3-Year Degree or Diploma in Finance / Accounting
• Degree in Accounting is an advantage

Experience

• A minimum of 3 years’ experience in casino administration
• Understanding of financial legislation and gaming regulations
• Experience working with casino management systems, preferably Bally

Skills and Knowledge

• Deciding
• Analysing
• Taking action (Initiating, Improving, Organising, Delegating)
• Implementing skills (Managing projects, driving results, creating customer experiences)
• Controlling (procedures, deadlines, risks, relationships)
• Maintaining focus
• Emotional maturity
• Relating (interacting; valuing diversity)
• Collecting information (sourcing, checking, documenting facts)
• Assuring quality
• Supervising people
• Corporate & gaming industry knowledge
• Cashiering knowledge
• Count Knowledge
• Gaming Regulations
• Written and verbal communication skills
• Casino Management Systems (EGS)
• Proficiency in MS Office Suite 
• Financial & accounting knowledge
• Networking skills
• Strong numerical skills
• Technology trends
• Numerical skills
• Vendor Relationships

Key Performance Areas

• Supervise the auditing and reporting for gaming areas on the property to ensure the financial performance and position of the company is accurate, up-to-date and complete.
• Monitor and manage productivities and payroll costs for the departments
• Find solutions to resolve anomalies and follow-up to ensure execution or change in procedure
• Review workflow queries raised by the SSC and resolve any challenges
• Ensure all slots, tables, cashdesk and online investigations audits are completed daily
• Conduct SDS/CMP user access audits
• Conduct void JP slips audits
• Request punter payouts to be paid by SSC
• Administer machine moves and machine adjustments
• Investigate variances between Standard Bank cash up and count department
• Perform meter adjustments
• Conduct spot checks on cash-ups
• Conduct counts of OE, Chips, MVG cards, at month-end and report usage to SSC
• Confirm tips to be paid.
• Support the compilation of  monthly and quarterly forecasts
• Support the compilation of annual budgets, forecasts & controls
• Review financial risks (on Risk Register) quarterly and address mitigating and aggravating circumstances.
• Co-ordinate month end and year end activities and reporting
• Co-ordinate internal and external financial audits
• Commentary on monthly management accounts
• Assistance with annual financial statements
• Financial reporting on departmental projects and initiatives
• Compile tax packs
• Compile quarterly board packs
• Interpret results and provide value-adding recommendations to optimise financial performance (with regards product, process and practices) within the various areas of the operation.
• Compile and provide reports in line with Gaming Board and management requirements that assists stakeholders in making relevant decisions
• Proactively work with internal stakeholders (gaming, internal and external auditors) to identify risk areas and address these
• Develop a plan with key objectives to support the improvement and optimisation of casino administration operations including the use of appropriate technology
• Maintain and supervise standard operating procedures for casino administration within the business unit
• Liaises with legislative authorities and keep up to date on all regulations and legislation related to casino administration management
• Communicate and update department and staff on standards to be achieved
• Train and coach staff to deliver these processes in practice – legislative requirement, Gaming Board / Banking updates around count, etc.
• Implements an internal compliance tracking system according to legislative requirements and gaming board regulations
• Conducts internal audits to reduce risks in casino administration areas
• Highlight areas of concern and collaborate with business unit financial management to find a solution for improved excellence in casino administration processes and standards
• Manage staff conditions of employment, e.g. attendance, absenteeism, leave, adherence to policies and procedures
• Manage productivities and payroll costs for the department
• Rostering of staff to ensure 7 day coverage of audits
• Identification of employee training needs
• Perform on the job training and coaching to close developmental gaps and build succession for a talent pipeline within the outlet
• Manage employee relations within the department
• Staff communication and motivation
• Performance contracting, reviews and development
• Provides resources and removes obstacles  to performance
• Recruit and resource for talent for positions within the department
• Onboarding of new staff members
• Communicate actively with Gaming Operations, HR, SSC and Finance to review cross-departmental impacts and reconcile data
• Partner with Business Unit Cashiering, Count Casino administration and gaming teams on changes, recommendations and any discrepancies identified
• Partner with surveillance to investigate any discrepancies
• Provides support and training to Casino administration teams
• Manages non-conformance issues within casino administration areas
• Report and consult with top management on risk areas and remedial action to be taken
• Respond and resolve queries from SSC

Hospitality Revenue Clerk

Job Purpose

The Hospitality Revenue Clerk will be responsible to compile, capture, audit, reconcile and account for hospitality related revenue for food and beverage and hotel rooms operations on a daily basis in line with SSC policies and procedures

Education

• BCom Graduate or studying towards a BCom degree

Experience

• Experience in F&B / Hotel accounting is preferred
• Experience as a Finance Intern would also be an advantage

Skills and Knowledge

Core behavioural competencies

• Analytical skills
• Attention to detail
• Working with information(agreements, laws, regulations, statistics)
• Reviewing / evaluating information and data
• Clerical Administration skills
• Problem solving
• May be required to work overtime in order to meet strict deadlines.

Technical / proficiency competencies

• F&B /Housekeeping / Rooms industry, accounting and process knowledge
• Written and verbal communication skills
• Proficiency in MS Office Suit
• Micros/Opera knowledge an advantage
• Knowledge of IFS is an advantage 
• Strong numerical skills
• High level of personal integrity
• Auditing knowledge and methodology 

Key Performance Areas

Hospitality Revenue Reconciliation-90%

• Run the Micros/IFS interface daily and check for variances. Any exceptions to be resolved with the unit’s finance department.
• Run the Opera interface and check that hospitality  revenue has been correctly interfaced and balances to IFS daily
• Post and reconcile all cash, credit card, charges etc accounts in IFS
• Collaborate with relevant departments in the business units to Identify, investigate, and resolve any discrepancies as raised via Kofax TotalAgility (“KTA”) within SLAs
• Notify payroll department of shortages/tips so that they can be recovered/paid
• Balance General Ledger to Micros / Opera/ statements / source documents as necessary.
• Conduct quality assurance on the back-up documentation
• Escalate any variances and errors identified
• Report daily on the rooms and F&B revenue to all stakeholders.
• Assist other clerks in the Revenue team  with queries and processing where necessary
• Filing of physical documentation
• Meet the Key Performance Indicators (“KPIs”) for this role (eg: daily reconciliations, variances outstanding, queries resolved etc).

Delivered Client Service-10%

• Keep management updated with regards progress, and where necessary escalate unresolved issues
• Respond to and resolve queries with internal and external clients
• Develop and maintain sound working relationships with relevant departments
• Interact with clients and provide professional service standards and solutions
• Keep up to date with functional services and facilities

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All the best with your applications.