SATSA’s Tourism

To apply, click on the link at the end of the posts and all the best with your applications.

To play a small role in connecting people and making industry staffing a little easier, SATSA’s Tourism Job Corner displays vacancies as well as profiles of candidates looking for new opportunities. Essentially employers can look for candidates and candidates can look for jobs.  

When confidentiality is required, we are able to keep the details of either the company or the candidate confidential.  

To access this platform employers can submit job profiles (indicating if confidentiality is required), and candidates can submit a short profile focussing on experience, skills, education, and career ambitions.  

Please submit to news@satsa.co.za and/or virginia@satsa.co.za.

Groups Travel Specialist – AAA Travel

Ample Assistance is an independent, inbound tour operator,  based in Hout Bay Cape Town, South Africa since 1997.  AAA Travel is well-known for providing a unique service, personal attention, and creative travel ideas to their clients.

We are looking for a skilled and highly motivated Travel Specialist to join our dynamic groups travel team.  The person will play a pivotal role in costing and presenting AAA Travel products to our clients.  The responsibilities include designing cost-effective travel itineraries and providing personalized attention and ensuring accurate and efficient processing of tailor-made requests.  The role involves working under pressure while maintaining a high level of care in crafting the clients ‘ultimate holiday experience.

Key Duties and Responsibilities include:

Designing routing for client programs, ensuring the use of area knowledge and preferred suppliers.

Providing personalized attention to clients’ travel documents; offering advice on events of special interest.

Utilizing Microsoft Excel for calculating purposes as well as systems like Tourplan Groups to manage your tours on a daily basis.

Exporting quotes into a Word document for final delivery to agents/clients (utilizing platforms like WETU for colourful quotations).

Making client-requested amendments and recording reasons for unconverted quotes.

Monitoring and maintaining set % margin and cost control throughout the process.

Experience:

Expert knowledge of Southern Africa, its cultures, tourist attractions and accommodations with well-travelled experience.

Proficiency in booking, pricing, and online systems – Tour Plan, Wetu.

Understanding of contracts, commissions and Tour Plan.

Expertise in Microsoft Office Suite, especially Outlook, Word and Excel.

Good command of the English language.

Dutch would be beneficial

Qualifications:

Bachelor’s degree or similar qualification.

Grade 12 Maths (not Maths Literacy).

Minimum of 3 to 5 plus years’ experience in a similar position within a Tour Operator environment.

Excellent communication and negotiating skills.

Salary – Market related and dependent on experience.

If you are passionate about travel, possess the required skills and want to be part of a dynamic team, please forward your CV together with your matric certificate to finance9@aaatravel.co.za

Senior Account Travel Manager – Incentives

Senior Account Travel Manager – Incentives

DMC – Incentives (Remote/WFH)

R40 – R60 000 pm – Based on Experience

Our client, Leading DMC – Southern and East Africa, focused on Incoming tourism from all over the world – Providing their clients with a top-quality level of service resulting in an exceptional travel experience. We are specifically looking for a Senior Account Travel Manager – Incentives. Manage and travel with the largest and most prestigious clients from around the globe that are key to the success of the organisation.

Qualifications and Experience

• University Degree
• Minimum of 5 years + Travel experience in an Account Management role, specializing in Incentive Inbound Tourism
• Must be able to travel extensively (spend quite a bit of time away from home) – Excited and ready to explore Africa!
• In depth knowledge of Southern Africa, specifically Cape Town, Sun City, the bush (Kruger & Sabi Sand Private Game Reserve) and Zambia
• Knowledge of Botswana, Mozambique, Kenya & Tanzania an added advantage
• Knowledge and experience in MS Office (Outlook, PowerPoint, Excel, and Word)

Personal requirements

• A highly professional and presentable individual
• Self-starter with excellent attention to detail
• A high level of integrity and ethical conduct, A team player, Quality focussed.
• Excellent administrative and coordination skills
• Excellent interpersonal and communication skills, Excellent negotiation ability
• The ability to perform under pressure.
• Problem-solving ability, Strong decision-maker, Excellent time management skills
• The ability to plan and organize efficiently.
• Strong financial skills

Main KPA’s

• Design programmes for existing and new clients
• In constant contact with clients and agencies
• Ensure and maintain good relations with clients and agencies.
• Brainstorm ideas based on given briefs and budgets.
• Complete cost analysis’s, grids, detailed proposals, and PowerPoint presentations
• Travel on-site inspections or programmes (on average 1 week in every 4 weeks during season)
• Compile and book all services based on itineraries.
• Source relevant information in terms of room-gifts, amendments, re-costs, and additions
• Travel with groups and assist with on-site coordination.
• Ensure contracts are drawn up between the company and client.
• Ensure invoices are sent to clients and ensure timeous payments are made, ensure payments are made timeously to suppliers.
• Responsible for final invoicing and reconciliation
• Maintain and increase gross profits on programmes.
• Attend all weekly and status meetings.

Please email your CV and Qualifications to natalie@careerdynamics.co.za and/or astridr@careerdynamics.co.za

Groups Team Leader & Groups Consultants – Leading Inbound Tour Operator

1 x Groups Team Leader & 1 x Groups Consultants – Leading Inbound Tour Operator

Inbound Tourism

Cape Town Southern Suburbs – Office based.

Salary – Market Related (Neg. on experience)

Leading Inbound Tour Operator – Specializing in Southern Africa, including SA, Botswana, Namibia, Zambia, Malawi, Zimbabwe, and Mozambique. Our client is looking for a Groups Team Leader and a Groups Consultant to be based at their offices in CPT Southern Suburbs.

Regular office hours, an excellent opportunity to join this reputable, established company. Prospective and exciting career move for the right person.

Groups Team Leader – Criteria:

• 5 +years exp. as a Groups Team Leader with experience in leading and advising a team 5+ Consultants – Inbound Tourism
• Product knowledge essential – 3–5-star Hotels/Lodges across Southern Africa – Namibia, Botswana, Zimbabwe, Zambia
• Team Leading exp. – Have led a team of consultants, proven track record.
• As Groups Team Leader, will be responsible for overseeing and managing all functions of your Team – Groups Itineraries, from quoting to invoicing.

Groups Consultant – Criteria (Neg. on experience)

• Minimum 3 – 5 years exp. as an Inbound Groups Consultant
• Product knowledge essential – 3–5-star Hotels/Lodges across Southern Africa – Namibia, Botswana, Zimbabwe, Zambia
• Responsible for all functions – Must have experience doing quotes from start to finish – Groups Itineraries, from quoting to invoicing.

Matric + Relevant Qualifications – please submit along with your CV. Please email your CV to natalie@careerdynamics.co.za

Reservations/Operations Consultant – Tour Operation

Reservations/Operations Consultant – Tour Operation

Cape Town – Office Based – Tourism

R20 – R25 000pm (Neg. on Exp. & Qualifications)

Our client established Tour Operation – based in Cape Town, are looking for an experienced Reservations/Operations Consultant to join their team. Excellent communications, planning, organisational skills; Problem solving, multi-tasking and able to meet deadlines. Able to work office based – standard office hours, and flexibility in day shifts. Own reliable transport and to reside in Cape Town.

Criteria:

• Reservations and Operations exp. in The Tourism Industry (3 years Minimum)
• Relevant Diploma/Degree
• In-depth knowledge of Cape Town hotels and Tours on offer
• MS Office, Training provided on In-house booking system, tailor made.
• Own reliable transport, Cape Town Resident.

KPIs 

• Working closely with Tour Guides and Tour Operators, build on existing relationships.
• Manage emails, WhatsApp’s, bookings from operators, data capturing and text communication in an organized and efficient manner.
• Answer telephone and WhatsApp’s and represent the company in a professional and competent manner.
• Thoroughly brief Tour Guides regarding Expense sheets, pax lists and itineraries.
• Cash up for the Tour Guides and responsible handling of cash.
• Generate Expense sheets, pax lists and itineraries for Guides.
• Book Guides, extra vehicles, and trailers. Allocate vehicles and guides on the schedule.
• Produce accurate quotations, invoices, and vouchers.
• Bookings of Cape Town restaurants and attractions.
• Check welcome packs and hand it over to the Guides.
• Booking of accommodation when needed, Check flights arrival and departure information.
• Prepare water and picnic baskets when needed for tours and transfers.
• Manage vehicles and office cleaner.

Please email your CV & Qualifications to natalie@careerdynamics.co.za

African Safari Expert – FITs & B2C experience

African Safari Expert – FITs & B2C experience.

Northern Suburbs, CPT – Hybrid/ Remote (Will consider candidates outside of CPT)

Working on weekends and public holidays (roster basis)

Salary – Highly Negotiable on exp. + Monthly Commission + Benefits

The ideal candidate will have a proven track record of achieving monthly targets and conversion rates, achieving high service levels, and acquiring and maintaining client and supplier relationships. A positive, can-do attitude. Will consider candidates outside of CPT.

Requirements:

• Tertiary qualification in Travel and Tourism
• FITs & B2C Safari Sales experience (Direct Safari package sales to the consumer/clients) – Essential (More inbound than outbound experience would be preferred)
• Tour plan, Travelyst, CRM, Google workspace
• Strong knowledge of African destinations, logistics and properties – Experience in Southern and Eastern Africa Safari and a bit of Indian Ocean Islands.
• 5+ years’ experience in the tourism industry specifically selling African safaris.
• 5+ experience in a sales environment dealing with direct consumers.

Skills, Knowledge & Attributes:

• Excellent written and verbal communication skills.
• Superior interpersonal and organisation skills
• Ability to meet deadlines, accept challenges and work under pressure.
• Driven sales and customer service skills
• Capable of self-management & self-actualization
• Highly flexible with ability to work in a fast-paced and dynamic environment.
• Diligent, high degree of perseverance and attention to detail

Responsibilities:

• Manage the entire client interaction from enquiry to post travel.
• Sharing your first-hand knowledge of African destinations with potential clients
• Preparing exceptional quotations and itineraries matching clients’ expectations and budget
• Managing the entire booking process with a high level of attention to detail
• Invoicing and collecting client payments.
• Ensuring all travel documents are accurate and of the highest standard.
• Providing top-level customer support at all stages – before, during and after travel
• Meeting all monthly sales targets
• Going the extra mile to ensure exceptional customer service and a wow factor to all our clients.
• Manage all internal systems and procedures efficiently and effectively.

Please email your CV & Qualification to natalie@careerdynamics.co.za

Click here to apply

All the best with your applications