Komatsu Vacancies

To apply, click on the link at the end of the posts and all the best with your applications.

Product Support & Sales Representative

Company: Komatsu South Africa 

Business Unit: South Africa 

Division: Head Office 

Department: SA Reman 

Location: H.O. Reman 

Reference Number: 6766 

Grading: Salaried C5

Komatsu Namibia is thrilled to present an excellent opportunity at our Swakopmund branch for a Product Support and Sales Representative. This position entails providing expert technical support both internally and to customers regarding Komatsu Mining Products. The ideal candidate should have 4 to 6 years of relevant industry experience, and supervisory experience of 2 years is an advantage. Applicants must possess a Trade certificate and have practical experience with Komatsu products or heavy earthmoving equipment in a mining environment.

QUALIFICATIONS:  

• Grade 12 with Maths.
• 3 Year Technical Diploma/Degree

EXPERIENCE:

• 4 – 6 years experience with 2 years supervisory experience.
• Trade plus experience of Komatsu products/heavy earth moving equipment in a mining environment.
• Experience in reporting
• Valid Driver’s License
• Namibian Citizen

 
SPECIFIC KNOWLEDGE REQUIREMENTS:

• SAP – Advanced
• MS Excel – Intermediate
• Microsoft Word and PowerPoint
• CSS Portal KMG

SUMMARY DESCRIPTION OF ROLE:
 
1. Safety, Health & Environmet
•    Remains up-to-date with Safety procedures
•    Plans for safety events and campaigns
•    Takes SHE into account in the planning of work output
•    Implement the Komatsu Way 5Ss – sorting, organising, cleaning, ordering and training
•    Adheres to SHE policies and procedures
•    Instructs / imparts knowledge and procedures to colleagues 
•    Checks that subordinate staff have understood safety instructions – required by specific sites where servicemen report to the PSSR
•    Complies with and instructs colleagues and subordinate staff in the wearing of protective gear and clothing
•    Participates in workplace safety events
•    Stays informed about emergency first aid kits/fire extinguishers and evacuation procedures
•    Operates any Komatsu vehicle product/ equipment within safety policies, standards and procedures, even when not supervised
•    Checks implementation of safety awareness in all activities 
•    Checks that safety signs and signals are in place
•    Reports hazardous situations, incidents or accidents 
•    Provides feedback on the effectiveness of safety events
•    Reports equipment that is not in good working order
2. Machine Inspections
•    Plans for inspection of equipment (new and used in stock), with regard to dates, workshops, nomination of service, stock and other resources
•    Collates all informative materials, Komtrax registration forms, warranties and manuals
•    Opens and maintains component history file for each component at a customer site
•    Conducts delivery inspection of components
•    Liaises with customer on results of inspection, hands over warranties, signs relevant documentation and registers customer on Komtrax
•    Hands documents to relevant departments (Komtrax), warranty for processing & filing
•    Carries out components and undercarriage inspections at set frequencies as agreed with the customer
•    Recommends and installs upgrades i.e. Factory campaigns
•    Verifies and checks documentation – warranties, manuals, registration forms, etc. and hands these to customer
•    Discusses the inspection report with the customer, with specific reference to deviations and impact
•    Files copies of warranty documents
•    Completes the Components Delivery Inspection reports
•    Files copies of inspection reports/under-carriage in the componets history file
•    Sends a copy of the inspection report to Product Support Division
3. Service & Repairs
•    Plans and prepares for anticipated service calls in conjunction with stakeholders (including RAMP contracts)
•    Plans for the modification of equipment
•    Oversees warranty repairs that may be required at the site
•    Provides technical advice & liaison with centralised Komatsu functions in the Service and Repairs of machines
•    Drives after-market parts sales and service through effective technical advice
•    Discusses the reports with the customer and agrees action plans to rectify problems as highlighted to optimise parts & service sales
•    Commissions warranty & new components
•    Oversees the mini- and major conmponents overhauls
•    Continuously monitors and follows-up on the status of machine down situations
•    Monitors modifications for quality and operational issues
•    Monitors parts availability (stock levels) for repairs and services (stock cover)
•    Stays abreast of progress of component overhaul and provides feedback to customer
•    Submits machine down notice (MDN) as and when required to Parts Department
•    Submits the machine up notice (MUN) once the machine is back in operation to Parts Department
•    Completes documentation after the installation and commissioning of any REMAN component fitted to the equipment and files a copy in the machine history file
•    Completes required documentation after each free service and submits to the national warranty control function
•    Provides feedback and reports on modifications
•    Compiles Komtrax trend data reports and discuss with customer
3. Technical Product Reperting & Advice
•    Plans for time to complete reporting 
•     Collates information, downloads, inspections, PM clinic & troubleshooting for use in reporting as stipulated below
•    Generates quotes for defects & repairs on equipment
•    Logs issues, problems and updates files to be used in feedback
•    Arranges/conducts basic technical training with the customer and Komatsu Field Servicemen
•    Completes Field Campaigns issued by the factories as per  plan
•    Compiles recommendations report to the Parts/Branch/Depot Manager for additional components, to meet the component change requirements
•    Monitors the Komatsu machine hours in conjunction with the component hours
•    Compiles and utilises reports to improve parts and service sales to the customer
•    Discusses significant deviations or issues with customer and KLTD for proactive strategies to rectify problems
•    Monitors MDN (Machine Down Notifications) and follows-up progress
•    Monitors REMAN components and establishes ETA’s
•    Submits Technical Service Information (TSI) for any issue/information which involves a machine where information is to be shared with the Product Support Division or OEM factory. This includes all warranty issues or other technical components information 
•    Completes monthly components statistics relating to componets down hours, componets availability with detailed explanation and submitted to Operations management and copied to Product Support Division. 
•    Carries out KomtraxPlus and PLM downloads and uploads at set frequencies
•    Drives maintenance initiatives and makes recommendations to improve components availabilities
•    Assists customer with compilation of maintenance reports which are to be utilised by the customer when maintaining the equipment
•    Updates customer components population (customer name, working site, scrap status) and sends to Product Support Division
•    Responsible for transferring all components records to new sites and confirming with recipient 
•    Completes and sends Field Campaign reports to Product Support Division & submits warranty claims to the National Warranty function within the designated time frame
4. Drives Afert-Market Parts & Servisec through Advice
•    Conducts research on products that will enhance the customers’ equipment / or per customers’ request
•    Installs and commissions the after-market parts
•    Conducts a benchmark exercise on cost saving drives
•    Liaises with supplier on AMS downloads and forwards to customer
5. Controls Warrantgy Claims
•    Plans warranty claims procedure
•    Prepares warranty documents and liaises with warranties department
•    Commissions the new components
•    Follows-up that warranties have been approved
•    Checks warranty documents
•    Monitors components after repairs
•    Compiles warranty reports when required and forward to warranties department and submits TSI[Not translated in selected language]

Kindly follow link to apply: https://career2.successfactors.eu/sfcareer/jobreqcareer?jobId=6766&company=komatsusou

Closing date: 01 January 2025

Recruitment and selection processes are managed according to Komatsu’s EE policies

Internal applicants receive preference

Candidates will be expected to pass a relevant medical examination, and agree to verification checks

Only online applications will be considered

It is the responsibility of the employee to inform their line manager about their application for another position

Senior Technical Product Specialist: KAC EDT’s

Company: Komatsu South Africa 

Business Unit: South Africa 

Division: Kathu  

Department: Shov Support 

Reference Number: 7621 

Grading: D1

INTRODUCTION:

Komatsu South Africa is seeking a Senior Technical Product Specialist to join the Product Support and Sales Division with a specific focus on KAC Electric Dumptrucks. This vacancy will be based in the Northern Cape in Kathu. The successful candidate should have a Diploma (T5 or equivalent, NQF 6) and a Millwright / Electrician Trade Certificate with 10 years work related experience in mining and earth moving equipment.

QUALIFICATION:

• Diploma (T5 or equivalent, NQF 6)
• Millwright / Electrician Trade Certificate

EXPEIRENCE:

• 10 years’ experience, KAC Electric Dumptruck.
• Komatsu product knowledge an advantage. 
• Medium Voltage experience.

OTHER REQUIREMENTS:

• Valid Driver’s license

SUMMARY DESCRIPTION OF ROLE:

• Plans & prepares for visits to customer sites.
• Provides technical product advice/procedures to all technical functions across the organisation.
• Investigates warranty issues and follows up with all stakeholders in the process.
• Liaises between Head Office, branches, depots and parent companies regarding technical queries/problems/drives and campaigns.
• Follows-up on actions/initiatives implemented to measure customer satisfaction (including warranty claims).
• Collates metrics and information on problems for internal continuous improvement planning.
• Utilises electronic monitoring systems such as VHMS and Komtrax to provide predictive maintenance service to customers.
• Analyses control and hydraulic system data as well as failed parts.
• Monitors machine population within a given product and stays abreast of technical, maintenance and or other issues that are technically relevant.
• Implements monitoring & checks that new machines are properly assembled and commissioned to meet the customer’s requirements.
• Reviews & analyses monthly equipment availability reports.
• Provides input with preparation of life cycle cost documents for Ramp contracts.
• Provides input to other departments with regards to improved life cycle costing models.
• Reports on customer problems , queries and resolution of issues.
• Plans visits and audits to monitor technical compliance & service quality.
• Provides and controls quality specifications and manufacturing standards for locally sourced parts and products.
• Visits suppliers to inspect components as and when required.
• Visits customer sites to evaluate service quality.
• Develops service skills, technical skills and product knowledge through “on the job” training.
• Liaises with technical training function to ensure training material is up-to-date and of  the highest standard possible.
• Follows-up on initiatives to improve quality & service.
• Obtains technical information for the provision of assistance in resolving technical matters pertaining to equipment.
• Liaises with suppliers with regard to new products, initiatives and campaigns.
• Manages the technical coordination of products for KGM
• Disseminates sufficient and correct tool kits for electronic fault finding.
• Explains/disseminates information regarding the functionality of equipment control systems.
• Oversees, monitors and follows-up on actions to rectify problems.
• Recommends initiatives, drives and information dissemination with regard to products.
• Insure factory field campaigns are carried out before expiry dates.
• Assist with internal branch audits.

In accordance with the Employment Equity Act (EEA) of 1998, Komatsu is committed to the principles of employment equity and fair labor practices. We welcome applications from all qualified candidates, irrespective of race, gender, disability, age, religion, sexual orientation, or any other ground prohibited by law. We may consider designated groups as per the EEA in our selection process to ensure a diverse and representative workforce, but all applications will be assessed based on qualifications and merit.

Candidates will be expected to pass a relevant medical examination, and agree to verification checks

Only online applications will be considered

 Komatsu South Africa (Pty) Ltd complies with the protection of Personal Information Act 4 of 2013. By submitting your application, you give us your express and informed consent to process your personal information for recruitment purposes.

Senior Technical Product Specialist EDT

Company: Komatsu South Africa 

Business Unit: South Africa 

Division: Head Office 

Department: Truck Supp 

Reference Number: 7602 

Grading: D1

INTRODUCTION:

Komatsu South Africa is seeking a Senior Technical Product Specialist to join the Product Support and Sales Division at the Head Office (Germiston) specifically focused KAC Electric Dumptruck . The successful candidate should have a Diploma (T5 or equivalent, NQF 6) and a Millwright / Electrician Trade Certificate with 10 years work related experience in mining and earth moving equipment.

QUALIFICATION:

• Diploma (T5 or equivalent, NQF 6)
• Millwright / Electrician Trade Certificate

EXPEIRENCE:

• 10 years’ experience, KAC Electric Dumptruck.
• Komatsu product knowledge an advantage. 
• Medium Voltage experience.

OTHER REQUIREMENTS:

• Valid Driver’s license

SUMMARY DESCRIPTION OF ROLE:

• Plans & prepares for visits to customer sites.
• Provides technical product advice/procedures to all technical functions across the organisation.
• Investigates warranty issues and follows up with all stakeholders in the process.
• Liaises between Head Office, branches, depots and parent companies regarding technical queries/problems/drives and campaigns.
• Follows-up on actions/initiatives implemented to measure customer satisfaction (including warranty claims).
• Collates metrics and information on problems for internal continuous improvement planning.
• Utilises electronic monitoring systems such as VHMS and Komtrax to provide predictive maintenance service to customers.
• Analyses control and hydraulic system data as well as failed parts.
• Monitors machine population within a given product and stays abreast of technical, maintenance and or other issues that are technically relevant.
• Implements monitoring & checks that new machines are properly assembled and commissioned to meet the customer’s requirements.
• Reviews & analyses monthly equipment availability reports.
• Provides input with preparation of life cycle cost documents for Ramp contracts.
• Provides input to other departments with regards to improved life cycle costing models.
• Reports on customer problems , queries and resolution of issues.
• Plans visits and audits to monitor technical compliance & service quality.
• Provides and controls quality specifications and manufacturing standards for locally sourced parts and products.
• Visits suppliers to inspect components as and when required.
• Visits customer sites to evaluate service quality.
• Develops service skills, technical skills and product knowledge through “on the job” training.
• Liaises with technical training function to ensure training material is up-to-date and of  the highest standard possible.
• Follows-up on initiatives to improve quality & service.
• Obtains technical information for the provision of assistance in resolving technical matters pertaining to equipment.
• Liaises with suppliers with regard to new products, initiatives and campaigns.
• Manages the technical coordination of products for KGM
• Disseminates sufficient and correct tool kits for electronic fault finding.
• Explains/disseminates information regarding the functionality of equipment control systems.
• Oversees, monitors and follows-up on actions to rectify problems.
• Recommends initiatives, drives and information dissemination with regard to products.
• Insure factory field campaigns are carried out before expiry dates.
• Assist with internal branch audits.

In accordance with the Employment Equity Act (EEA) of 1998, Komatsu is committed to the principles of employment equity and fair labor practices. We welcome applications from all qualified candidates, irrespective of race, gender, disability, age, religion, sexual orientation, or any other ground prohibited by law. We may consider designated groups as per the EEA in our selection process to ensure a diverse and representative workforce, but all applications will be assessed based on qualifications and merit.

Candidates will be expected to pass a relevant medical examination, and agree to verification checks

Only online applications will be considered

 Komatsu South Africa (Pty) Ltd complies with the protection of Personal Information Act 4 of 2013. By submitting your application, you give us your express and informed consent to process your personal information for recruitment purposes.

Senior Specialist: Engineering Analytics

Company: Komatsu South Africa 

Business Unit: South Africa 

Division: Head Office 

Department: CI & AM 

Location: H.O. Tech Serv 

Reference Number: [[7274]] 

Grading: Salaried – D1

INTRODUCTION

Komatsu South Africa is seeking a skilled Engineer to join their Head Office Division who has experience in integrating, analysing and interpreting large mining machine performance and condition statistics for on-site customers in Germiston. The successful candidate will have a degree in Engineering with at least 4 years experience in Earthmoving and Mobile equipment environment conducting data analysis on machine performance.

QUALIFICATIONS:

• B. Degree in Mechanical/ electrical /Mechatronic Engineering

EXPERIENCE:

• 4 years experience in Earth Moving & Mobile equipment with experience in;
• high level of ICT proficiency with regard to data analytics and ICT tools
• Proven track record of successful customer relationships

SPECIFIC KNOWLEDGE REQUIREMENTS:

• Project management
• Mining or construction project environment with earth moving equipment
• Root Cause Analysis and Process improvement Methodologies
• Data analysis from fleet management software (beneficial)
• Compilation of data extraction & reporting
• ISO experience & knowledge, Kaizen methodologies
   

SUMMARY DESCRIPTION OF ROLE:

• Coordinates/Participates in training programs or other media which will increase proficiency in safe practices and promote safety consciousness.
• Participates in safety compliance issues by identifying issues and providing hazard analysis and assessments.
• Collaborates with the SHE-function in the roll our of SHE events
• Assesses and critically reviews processes in Safety & health Environmental Improvement Projects.
• Consults and participates in the investigation of accidents and injuries and cooperate in the preparation of material and evidence for company using hearing, litigation and insurance investigations
• Identifies and initiates disciplinary action with regard to non-compliance to SHE policy
• Plan continuous improvement projects – continuous projects
• Executes project management tasks.
• Chairs project management meetings
• Drafting project progress reports
• Communicates divisional specific information to all staff as per agreed communication plan from leadership
• Liaises with and fosters sound ethical stakeholder relationships.
• Provides visionary change leadership with regards to project initiatives
• Provides technical support and guidance to Operations in trouble shooting machine/process/component ICT related system issues.
• Trains, coaches and mentors operational staff and customers on Komatsu machine ICT systems, e.g. EQP-care, RealDisplay, PLM, etc.
• Stays abreast with systems, data bases& new developments in Komatsu environment
• Stays abreast of products specifications , performance parameters and other relevant data required to perform meaningful analytics.
• Coordinates Remote Health Monitoring team and engagement with customers on-site team
• Coordinating maintenance activities to keep machine health interfaces on HME operational and data flowing to the respective servers (i.e. Minecare & KMAP)
• Utilises Grafana and Minecare to detect HME (Heavy Mining Equipment) reliability concerns.
• Attends stakeholder management meetings.
• Monitors data gathering mechanisms and processes and procedures.

[Not translated in selected language]

In accordance with the Employment Equity Act (EEA) of 1998, Komatsu is committed to the principles of employment equity and fair labor practices. We welcome applications from all qualified candidates, irrespective of race, gender, disability, age, religion, sexual orientation, or any other ground prohibited by law. We may consider designated groups as per the EEA in our selection process to ensure a diverse and representative workforce, but all applications will be assessed based on qualifications and merit.

Candidates will be expected to pass a relevant medical examination, and agree to verification checks

Only online applications will be considered

 Komatsu South Africa (Pty) Ltd complies with the protection of Personal Information Act 4 of 2013. By submitting your application, you give us your express and informed consent to process your personal information for recruitment purposes.

Product Support & Sales Representative

Company: Komatsu South Africa 

Business Unit: South Africa 

Division: Operations 

Department: Witb PrdSpp 

Location: Witbank Prod Supp 

Reference Number: [[7571]] 

Grading: Salaried – C5

INTRODUCTION :

Komatsu South Africa has an amazing opportunity in the Operations Division in Witbank, for a Product Support and Sales Representative that provides expert technical advice internally and to customers, in support of Komatsu Mining Products. The successful candidate will have a minimum of 4 – 6 years of working experience and 2 years of supervisory experience (an advantage), a Trade certificate plus experience with Komatsu products/heavy earth moving equipment in a mining environment.

QUALIFICATIONS:  

• Trade Certificate

EXPERIENCE:

• 4 – 6 years working experience.
• 2 years supervisory experience (an advantage).
• Trade plus experience of Komatsu products/heavy earth moving equipment in a mining environment.

SPECIFIC KNOWLEDGE REQUIREMENTS:

• Valid Driver’s License
• MS Excel (Intermediate)
• SAP – Advanced
• Microsoft Word and PowerPoint
• CSS Portal KMG

SUMMARY DESCRIPTION OF ROLE:

• Plans for inspection of equipment (new and used in stock), with regard to dates, workshops, nomination of service, stock, and other resources
• Collates all informative materials, Komtrax registration forms, warranties, and manuals.
• Conducts delivery inspection of machines.
• Liaises with customer on results of inspection, hands over warranties, signs relevant documentation, and registers customer on Komtrax.
• Carries out machine and undercarriage inspections at set frequencies as agreed with the customer.
• Discusses the inspection report with the customer, with specific reference to deviations and impact.
• Plans and prepares for anticipated service calls in conjunction with stakeholders (including RAMP contracts).
• Plans for the modification of equipment.
• Oversees warranty repairs that may be required at the site.
• Provides technical advice & liaison with centralised Komatsu functions in the Service and Repairs of machines.
• Drives after-market parts sales through effective technical advice.
• Monitors modifications for quality and operational issues.
• Submits machine down notice (MDN) and machine up notice (MUN) as required.
• Arranges/conducts basic technical training with the customer and Komatsu Field Servicemen.
• Monitors the Komatsu machine hours in conjunction with the component hours.
• Compiles and utilises reports to improve parts and service sales to the customer.
• Discusses significant deviations or issues with customers for proactive strategies to rectify problems.

[Not translated in selected language]

In accordance with the Employment Equity Act (EEA) of 1998, Komatsu is committed to the principles of employment equity and fair labor practices. We welcome applications from all qualified candidates, irrespective of race, gender, disability, age, religion, sexual orientation, or any other ground prohibited by law. We may consider designated groups as per the EEA in our selection process to ensure a diverse and representative workforce, but all applications will be assessed based on qualifications and merit.

Candidates will be expected to pass a relevant medical examination, and agree to verification checks

Only online applications will be considered

 Komatsu South Africa (Pty) Ltd complies with the protection of Personal Information Act 4 of 2013. By submitting your application, you give us your express and informed consent to process your personal information for recruitment purposes.

Click here to apply

All the best with your applications