SARS Vacancies

To apply, click on the link at the end of the posts and all the best with your applications.

Coordinator: Facilities Management

Job Title:                         Coordinator: Facilities Management

Position Reports to:     Ops Manager:  Physical Facilities       

Division:                         Ops Orchestration Enabling  

Location:                        Western Cape

Advert Closing Date:    24 January 2025

About the Position

In an ever-changing environment, we have build a responsive and agile organisation to give effect to our strategic intent of achieving voluntary compliance. We invite you to be part of the special team that contributes to the collection of revenue, protect the economy and people of South Africa. We believe that your skills, commitment and dedication  will add value and make a difference to the organisation and  country .  Integrity is key to the organisation.

Job Purpose

To coordinate an integrated facilities management service to a diverse and complex business environment. To ensure the integrity, functional performance and legislative compliance of all SARS buildings and other fixed and moveable assets, on an office(s) assigned basis and provide business support and logistic services to the SARS business units to a standard and performance that enables the SARS business operations to operate optimally.

Education and Experience

Minimum Qualification & Experience Required

Relevant National Diploma / Advanced Certificate (NQF 6) AND 2-3 years’ experience in a similar environment, of which 1-2 years at knowledge worker level

ALTERNATIVE #

 Senior Certificate (NQF 4) AND 5 years related experience, of which 1-2 years at knowledge worker level.

Minimum Functional Requirements

Job Outputs:

Process

• Accumulate information and provide reports with recommendations applicable to area of specialisation
• Apply practical and applied knowledge and act authoritatively on methods, systems and procedures to identify trends and potential risks.
• Communication of situational interpretation and judgement of work outputs and queries in area of specialisation.
• Effectively plan and schedule own activities to continuously improve quality and service delivery in area of specialisation.
• Execute process and procedural change, implement the change and provide guidelines and support related to new requirements as a result of the change.
• Use practical and applied knowledge and situational judgement to consider policy implications and to arrive at decisions / conclusions.
• Correctly apply applicable legislation, including amongst others policies, procedures, and SOPs in the delivery of work outputs.
• Identify and direct facilities related problems to the Property Department for resolution and provide needed support to resolve.

• Ensure that contractors/service provider’s performance is in accordance with SLA’s for the assigned SARS offices.
• Assess all property developments for suitability and compliance to legislative prescriptions and if compliant, to accept the building for occupation and normal business operations.
• Implement and ensure compliance to developed FM operations strategy, policy, standards, processes and controls in the assigned offices.
• Develop and maintain productive working relationships with peers, SARS role players and third parties to achieve predefined objectives.

Governance

• Comply to set governance and compliance procedures and processes related to an area of specialisation and continuously identify and escalate risks.
• Ensure that completed work adhere to relevant policies, procedures, governance and legislative requirements and report on deviations & discrepancies.

People

• Develop and maintain productive working relationships with peers and team members to achieve predefined objectives.

Finance

• Adhere to organisational policies and procedures to ensure cost effectiveness and reduction of financial costs.

Client

• Contribute to a culture of service excellence, which builds positive relationships and provides opportunity for feedback and exceptional service.
• Ensure own understanding and adherence to customer service delivery and provide specialist support to meet or exceed customer expectations.
• Define and influence relationships and service level agreements made with internal and external stakeholders.

Behavioural competencies

• Accountability
• Analytical Thinking
• Attention to Detail
• Building Sustainability
• Commitment to Continuous Learning
• Conceptual Ability
• Fairness and Transparency
• Honesty and Integrity
• Organisational Awareness
• Respect
• Trust

Technical competencies

• Business Knowledge
• Efficiency improvement
• Facilities Management
• Functional Policies and Procedures
• Planning and Organising
• Reporting

Compliance Competency

• Confidential
• Infrastructure Facilities Administration

Employment Equity

The Employment Equity policy of SARS will be considered as part of the recruitment and selection process and Persons with Disabilities are encouraged to apply. Successful candidates will be required to undertake an oath of secrecy, pre-employment screening, case study, pre-assessment, psychometric assessment and or vetting, and a declaration of private interest. The appointment is also subject to appropriate reference(s) and security clearance where applicable.

Ops Manager: Facilities Management x2

Job Title:                         Ops Manager: Facilities Management x2

Position Reports to:     Snr Manager Physical Facilities         

Division:                         Ops Orchestration Enabling  

Location:                        Trescon Building (KZN) Le Hae la SARS (HO)

Advert Closing Date:   24 January 2025

About the Position

In an ever-changing environment, we have built a responsive and agile organisation to give effect to our strategic intent of achieving voluntary compliance. We invite you to be part of the special team that contributes to the collection of revenue and protects the economy and people of South Africa. We believe that your skills, commitment, and dedication  will add value and make a difference to the organisation and  country   Integrity is key to the organisation.

Job Purpose

To be responsible for managing multiple sites and staff, development and implementation of building and infrastructure maintenance plans and provision of services. To provide business support and logistic service to the SARS business units at a standard and performance that enables the SARS business operations.

Education and Experience

Minimum Qualification & Experience Required

Relevant Bachelor’s Degree / Advanced Diploma (NQF 7) AND 5 – 7 years’ experience in a similar environment, of which 1 year at a supervisory level.

#Alternative

Senior Certificate (NQF 4) AND 10 years related experience, of which 1 year at a supervisory level.

Minimum Functional Requirements

Job Outputs:

Process

• Be observant and engage in possible violations of procedures and standards of conduct and escalate where necessary.
• Plan, coordinate, and arrange all logistics and arrangements associated with assets between buildings and/or offices.
• Identify and resolve queries and problems timeously, apply known solutions in line with the guidelines provided, and escalate unresolved problems.
• Plan for value-added, continuous practice & system improvements to deliver on objectives to enhance tactical implementation and excellence.
• Develop and maintain productive working relationships with peers, SARS role players, and third parties to achieve predefined objectives.
• Motivate and encourage staff to work efficiently and achieve a high standard of work as per set standards.
• Report maintenance matters, including the building, premises, and any equipment located on the property, to the Maintenance Manager via the Regional FM Manager.
• Identify and direct facilities-related problems to the Property Department for resolution and provide needed support to resolve them.
• Develop, champion, and implement a facility management program including preventative maintenance and lifecycle requirements.
• Apply sound knowledge of electrical and mechanical systems, and infrastructure, e.g. HAVC, fire and lightning protection, etc.
• Ensure compliance with health and safety and environmental regulations, standards, and industry codes including local by-laws.
• Manage and maintain control of projects undertaken within Corporate Real Estate in the area of responsibility.
• Manage the resolution of issues and disputes arising from daily operations as it relates to landlord obligations.
• Manage outsourced third-party facility management service providers brought in under contract (e.g. cleaning, pest control, landscaping, maintenance service providers, etc.).
• Involve and contribute to the management of operational costs.
• Responsible for reviewing and monitoring that contracted work is completed on time and according to the contracted agreements.
• Develop and manage building and infrastructure maintenance services and contracts and manage life cycle maintenance programs.
• Provide specialist input through the investigation of opportunities for operational and process product and risk optimisation.
• Apply the necessary discretion and judgment in making decisions and overcoming obstacles to attain set goals and objectives for areas of accountability.
• Provide input into the development of the tactical strategy as well as develop and implement a supporting operational strategy.
• Link and communicate unit’s objectives back to mandate, schedule and prioritise activities and allocate work to meet identified work outputs.
• Manage a work function or unit by focusing on the delivery and achievement of set objectives within specified time frames, costs, and standards.
• Plan and organise multiple work outputs by assigning priorities and continuously reviewing objectives and goals.
• Implement change & provide guidelines to direct reports defining the impact of change, the change itself & new requirements as a result of the change.
• Implement resource plans in line with delivery and performance objectives, on budget, and in partnership with specialised areas.
• Deploy resources appropriately and anticipate and resolve problems to ensure that tactical targets are achieved within agreed deadlines & standards.
• Ensure procedures, policies, and mandates are clearly understood and complied with.
• Ensure the development, alignment, and implementation of end-to-end processes within the area of accountability for continued process improvement.
• Accumulate information to report on work progress and use for decision-making purposes and the identification of improvement opportunities.
• Apply discretion and judgment to diagnose symptoms, causes, and effects and to make decisions to overcome problems and provide solutions.
• Frequently report on the progress of the unit and or team against pre-defined objectives and standards, ensuring accurate representation of facts.

Governance

• Ensure that completed work adheres to relevant policies, procedures, governance, and legislative requirements and report on deviations & discrepancies.
• Understand and implement governance control processes and role segregation requirements in the area of accountability.
• Implement risk management, governance, and compliance policies and processes to identify and manage risks and expose liabilities.
• Implement and use governance & compliance procedures & processes effectively to identify and manage risks and expose previously unknown liabilities.

People

• Monitor and actively manage team performance to meet specified objectives against required targets, deadlines, and quality standards.
• Build strong relationships through providing direction and leadership to own team and expressing positive expectations.
• Implement appropriate people capacity plans in line with delivery and efficiency targets, on budget, and in partnership with specialised areas.
• Encourage and enable teamwork, by enabling collaboration with others and commitment to pursuing set goals.

Finance

• Manage effective cost control of the core processes in line with targeted savings.
• Ensure team’s adherence to specified policies, standards & procedures to prevent & reduce wastage of financial resources & escalate associated risk.
• Draw up a budget aligned to operational delivery plans and monitor and report on variances.
• Implement, manage, and report on cost improvement objectives and communicate or escalate any shortfalls.

Client

• Contribute to a culture of customer service excellence, which builds positive relationships & provides opportunities for feedback & exceptional service.
• Develop and implement processes that build client service delivery excellence and encourage others to provide exceptional service.

Behavioural competencies

• Developing Others
• Honesty and Integrity
• Trust
• Respect
• Honesty and Integrity
• Problem Solving and Analysis
• Adaptability
• Fairness and Transparency
• Accountability
• Conceptual Thinking
• Championing the Mandate
• Influencing Others
• Mobilising Teams
• Driving for Excellence
• Leveraging Diversity
• Accurate Understanding
• Resilience
• Customer Service
• Building Sustainability

Technical competencies

• Computer Literacy
• Managerial Budgeting
• Facilities Management
• Project Management
• Effective Business Communication
• Problem Analysis and Judgement
• Planning and Organising
• Decisiveness
• Business Acumen
• SARS Systems Products
• Logistic Management
• Query Resolution

Compliance Competency

Competency Definition: Grade of Clearance: a) sensitive info (b) commercial info, the disclosure of which may cause financial loss to an entity or may prejudice an entity in its relations with its clients, competitors, contractors, and suppliers.

Employment Equity

The Employment Equity policy of SARS will be considered as part of the recruitment and selection process and Persons with Disabilities are encouraged to apply. Successful candidates will be required to undertake an oath of secrecy, pre-employment screening, case study, pre-assessment, psychometric assessment and or vetting, and a declaration of private interest. The appointment is also subject to appropriate reference(s) and security clearance where applicable.

IT Security ( User Access Management Domain) 

Position Reports to:    Manager: Technology Security          

Division:                        Enterprise Design – Enterprise

Location:                       Head Office Pretoria

Advert Closing Date:  29 January 2025

Wanted

SARS is looking for a Specialist: IT Security, in the User Access Management domain to support the provision of identification, authentication and authorisation services for the IBM Mainframe RACF systems.

Job Purpose

To provide identification, authentication, and authorization services to SARS users as directed within the existing information security policies and contracted SLA’s. The specific role includes the creation of RACF profiles, which facilitate access to the mainframe applications. The role entails the effective design and implementation of security on SARS’ Mainframe systems. This is mainly in the realm of Mainframe user account administration and lifecycle management using IBM’s Resource Access Control Facility (RACF), also known as the z/OS Security Server.

Education and Experience

Minimum Qualification & Experience Required

Bachelor’s Degree in Information Technology / Advanced Diploma Information Technology (NQF 7) AND 5-7 years’ experience in Information Security , of which 2-3 years ideally at functional specialist level.

ALTERNATIVE #

Senior Certificate (NQF 4) AND 10 years’ Information Security experience.

# The alternative qualifications and experience refer to internal minimum requirements

Job Outputs:

Process

• Configuration, administration, of the IAM infrastructure (IBM RACF (Vanguard), SAP (GRC), in area of responsibility according to set standards to ensure 24X7 operations.
• Provisioning of end-to-end user and administrative account identification services by the creation, termination suspension and re-activation of user access accounts across multiple access control technologies (SAP, Mainframe).
• Provisioning of end-to-end user and administrative account authentication services by supporting user password creation, resets and password-self-service technologies across multiple access control technologies (SAP, Mainframe).
• Giving input to risk management principles through risk assessments, risk mitigation proposals, and inputs on various forums including but not limited to change/release management processes, projects, governance initiatives, audit requirements, vulnerability assessments and other processes.
• To design and develop reports that will provide visibility to line managers in order to manage any risks within their respective areas relating to fraud, prevention of fraud and access to information.
• To provide input to current/new IT Security strategies, architectures, policies, standard, procedures, SOPs, user training material and guides or other organisational policies which influences IT security to align with business and audit requirements relating to the prevention of fraud or access to information.
• To report on performance of team, status updates on outstanding tasks, escalation of high impact risks.
• Develop and maintain productive working relationships with peers, SARS role players and third parties to achieve predefined objectives.
• Execute specialist input through investigation &opportunities within the product process including risk concern.
• Provide specialist input through the investigation of opportunities for operational and process product and risk optimisation.
• Correctly apply policies, practices, standards, procedures and legislation in the delivery of work outputs.
• Draw on own knowledge and experience to diagnose symptoms, causes and possible effects to solve emerging problems.
• Initiate process and procedural change, also implement the change and provide guidelines and support related to new requirements as a result of the change.

Governance

• Ensure that completed work adhere to relevant policies, procedures, governance and legislative requirements and report on deviations & discrepancies.
• Implement and provide input into the development of governance, compliance, integrity and ethics processes within area of specialisation.
• Provisioning of user statistics, monthly, quarterly, and annual reports on the Mainframe RACF systems.
• Implement or initiate the resolution of negative audit findings reported by internal or external auditors in area of responsibility.

People

• Develop and maintain productive working relationships with peers and team members to achieve predefined objectives.
• Search for, integrate and share new knowledge attained through formal and informal learning opportunities in the execution of your job.
• Provide specialist know-how, support, advice, and practice thought leadership in area of expertise.

Finance

• Adhere to organisational policies and procedures to ensure cost effectiveness and reduction of financial costs.
• Implement and monitor financial control, management of costs and corporate governance in area of specialisation.

Client

• Develop & ensure implementation of a practice that builds service delivery excellence & encourage others to provide exceptional stakeholder service.
• Contribute to a culture of service excellence, which builds positive relationships and provides opportunity for feedback and exceptional service.
• Provide authoritative, specialist services, expertise and advice to internal and external stakeholders.

Behavioural competencies

• Accountability (V)
• Analytical Thinking  
• Conceptual Ability 
• Organisational Awareness 
• Respect
• Problem Solving and Analysis
• Honesty and Integrity (V)
• Customer Service
• Attention to Detail
• Commitment to Continuous Learning
• Building Sustainability

Technical competencies

• System Thinking
• Computer Literacy
• Functional Policies and Procedures
• Business IT Systems
•  IT Strategy and Planning
• Reporting
• Information Security Management
• Business Knowledge
• Efficiency improvement

Compliance Competency

• GOC Confidential 

Employment Equity

The Employment Equity policy of SARS will be considered as part of the recruitment and selection process and Persons with Disabilities are encouraged to apply. Successful candidates will be required to undertake an oath of secrecy, pre-employment screening, case study, pre-assessment, psychometric assessment and or vetting, and a declaration of private interest. The appointment is also subject to appropriate reference(s) and security clearance where applicable.

 Senior Specialist: Engineering (Innovation and Solutioning)

Job Title:                           Senior Specialist: Engineering (Innovation and Solutioning)

Position Reports to:        Senior Manager: Engineering

Division:                            Design and Enabling         

Location:                           Head Office, Brooklyn

Advert Closing Date:      8 December 2024

About the Position

The SARS Innovation Incubator (II) located within the Strategy, Planning and Modernisation (SPM) unit is looking for highly skilled and results driven innovation and solutioning professionals with relevant academic competence, experience and a solid work ethics to join a dynamic team of seasoned innovation and solutioning professionals.

The Senior Specialist: Engineering job is at a senior level in the organisation and will require individuals to work on strategic enterprise solutions and modernisation initiatives. These individuals will be required to analyse complex business problems, conceptualise or design innovative ‘game changer’ solutions for these problems, develop solution or modernisation roadmaps, work with a diverse range of stakeholders and partners to prototype and conceptualise these strategic solutions.  

Job Purpose

To facilitate the adoption of new leading edge ‘Game Changer’ concepts in support of the SARS Vision 2024 enterprise strategy. This is achieved through research and benchmarking, participating in open collaboration networks, identifying and conceptualising innovation solution designs, the incubation of concepts (e.g., prototyping, piloting, etc.) and implementation of solution designs.

The outcomes are utilised to define product features, develop their implementation roadmaps in the SARS business architecture and business solutions landscape, and ensure that the designs support the achievement of sustainable business results, including the provision of design and implementation support and conducting stakeholder engagement.

Education and Experience

Minimum Qualification & Experience Required

Honours  / Postgraduate Diploma (NQF 8) in Industrial Engineering; Computer Science and Min. 10-12 years’ experience in an innovation, design, and technology environment, of which 3-4 years at a specialist level.

Alternative#

Relevant bachelor’s degree / Advanced Diploma (NQF 7) in Industrial Engineering or Computer Science and 15 years’ experience in an innovation, design, and technology environment, of which 3-4 years at a specialist level.

Job Outputs:

Process

Innovation

• Collaborate with local and international owners, partners and stakeholders
• Conduct local and international research and benchmarking
• Develop, socialise and publish fore-sighting reports
• Draft idea elevator pitches
• Understand business problem using data driven approach
• Design Innovation Solutions
• Draft Innovation Business Cases
• Build, test and demonstrate prototype
• Manage prototype governance
• Track solution benefits

Solutioning

• Build relationships with Business, Product and Segment Owners
• Build stakeholder and partner networks
• Assess the strategic landscape
• Draft or facilitate the drafting of modernisation and solution strategies
• (5-10-year horizon)
• Socialise modernisation and solution strategies
• Analyse and understand problems
• Collaborate on the detailed designs
• Draft Business Cases
• Participate in the development and testing cycle
• Track solution benefits

Governance

• Implement and provide input into the development of governance, compliance, integrity and ethics processes within area of specialisation.
• Ensure that completed work adhere to relevant policies, procedures, governance and legislative requirements and report on deviations & discrepancies. 

People

• Develop and maintain productive working relationships with peers and team members to achieve predefined objectives.
• Search for, integrate and share new knowledge attained through formal and informal learning opportunities in the execution of your job.

Finance

• Implement and monitor financial control, management of costs and corporate governance in area of accountability
• Adhere to organisational policies and procedures to ensure cost effectiveness and reduction of financial costs.

Client

• Build strong relationships and develop service level agreements that promote SARS with internal and external stakeholders.
• Manage an integrated service excellence culture, which builds rewarding relationships and provides opportunity for feedback and exceptional service.
• Contribute to a culture of service excellence, which builds positive relationships and provides opportunity for feedback and exceptional service.
• Provide authoritative, specialist services, expertise and advice to internal and external stakeholders. 

Behavioural competencies

• Honesty and Integrity
• Fairness and Transparency
• Accountability
• Problem Solving and Analysis
• Conceptual thinking
• Influencing others
• Driving Excellence
• Leveraging diversity
• Accurate understanding
• Building sustainability

Technical competencies

• Strategic Planning
• Tax Knowledge
• Effective Business Communication
• Problem analysis and judgement
• Planning management and measurement
• Decisiveness
• Business acumen
• Functional Policies and Procedures

Knowledge

• Knowledge of innovation, industry and technology trends
• Understand a situation or problem by breaking it into smaller pieces/tracing the implications of situation in a step-by-step way
• Knowledge of own organisations, policies, procedures, services, products and business operating models
• The knowledge and interpretation of the functional policies and procedures, including monitoring their consistent application internally within SARS.

Compliance Competency

• GOC Secret

Employment Equity

The Employment Equity policy of SARS will be considered as part of the recruitment and selection process and Persons with Disabilities are encouraged to apply. Successful candidates will be required to undertake an oath of secrecy, pre-employment screening, case study, pre-assessment, psychometric assessment and or vetting, and a declaration of private interest. The appointment is also subject to appropriate reference(s) and security clearance where applicable.

Service Consultant (Beginner)

Job Title:                      Service Consultant (Beginner)

Position Reports to:   Lead: Management Focused Taxpayer Segments     

Division:                       Taxpayer Engagement         

Location:                      North-West (Klerksdorp & Rustenburg)

Advert Closing Date:  24 January 2025

About the Position

The Service Consultant position will mainly focus on; (amongst others): SMME’s, Government, Practitioners, Estates, Employers, and Tax-Exempt Institutions. The position reports to the Lead: Management Focused Taxpayer Segments. 

Job Purpose

To handle inbound and outbound scripted and partially scripted service requests for one tax product from 1 – 2 channels in compliance with SARS policies and procedures by consulting with clients, facilitating query resolution, maintaining taxpayer and trader profiles, registering and de-registering taxpayers, providing taxpayer education, debt collection up to a final demand, thereby ensuring enhanced service delivery and compliance.

Education and Experience

Minimum Qualification & Experience Required

• NQF Level 6 and above (Relevant National Diploma / Advanced Certificate) in Taxation, Accounting or Finance. The qualification type was made specific to attract candidates with finance/tax/accounting.
• At least 2 years Customer Service experience.
• Age criteria – 18-35 years to specifically attract the youth

Minimum Functional Requirements

Must have a basic overview of all taxes (incl. C&E) plus proficiency in PIT with basic knowledge of non-core taxes associated with PIT only (Prov. Tax, CGT, Dividends, Donations, fund Benefits, Estate Duty, Transfer Duty, Withholding Tax on Interest & Royalties)

Job Outputs:

Process

• Handle inbound and outbound (scripted service interactions) through 1-2 channel interactions for one tax product, in compliance with SARS policies and procedures. (i.e., blended voice, virtual & face-to-face; incl. technical and customer support on Digital Channels, i.e., eFiling, HyEF, etc.).
• Maintain the profiles of existing taxpayers, register new taxpayers, code and subsequently deregister on SARS core system in order to enhance taxpayer services.
• Follow-up on non-compliance at an entry level to enhance taxpayer service and improve taxpayer compliance.
• Follow-up on non-compliance at an entry level to enhance taxpayer service and improve taxpayer compliance.
• Communication of transactional outputs and queries in the area of work according to policies and quality requirements.
• Contribute to the development & improvement of area specific standards, procedures and processes to ensure continued quality and service improvement.
• Contribute to the successful implementation of change initiatives by providing support in area of work
• Deliver on contracted performance objectives and escalate unresolved delivery and quality issues to management and process owners.
• Draw on own knowledge and experience to identify and develop solutions that lead to improved service delivery and quality.
• Effectively plan and schedule own activities to continuously improve quality and service delivery in area of work.
• Embrace change initiatives and positively contribute to the success thereof within area of accountability.
• Ensure quality of work content, quick turnaround, prioritise, minimise mistakes, and continuously improve quality, service, and standards.
• Plan and organise own work in an effective and efficient manner to reach agreed performance objectives.
• Report on transactional and process activities within set guidelines to provide timely information for decision making.

Governance

• Comply to set governance and compliance procedures and processes related to an area of work and continuously identify and escalate risks.

People

• Search for, integrate, and share new knowledge attained through formal and informal learning opportunities in the execution of your job.
• Drive own performance and development, in order to achieve and improve work outputs in line with required response time, quality, and service delivery standards.

Finance

• Adhere to specified policies, standards, legislation and procedures to prevent wastage resources, unauthorised expenditure, wasteful expenditure, and report violations.

Client

• Contribute to a culture of service excellence, which builds positive relationships and provides for feedback and exceptional service.
• Ensure client satisfaction by engaging and delivering a service that is consistent, seamless, quick, and error free.

Behavioural competencies

• Stakeholder Engagement and Management
• Fairness and Transparency
• Accountability
• Customer Service
• Honesty and Integrity
• Trust
• Respect
• Attention to Detail

Technical competencies

• Active Listening
• Communication Skills
• Computer Literacy
• Customer Understanding
• Efficiency Improvement
• Financial Acumen
• Handling Difficult Engagements
• Query Resolution
• Standard operating procedure compliance
• Tax Knowledge

Compliance Competency

• GOC Confidential

Employment Equity

The Employment Equity policy of SARS will be considered as part of the recruitment and selection process and Persons with Disabilities are encouraged to apply. Successful candidates will be required to undertake an oath of secrecy, pre-employment screening, case study, pre-assessment, psychometric assessment and or vetting, and a declaration of private interest. The appointment is also subject to appropriate reference(s) and security clearance where applicable.

Talent Acquisition Coordinator

Wanted

The Talent Acquisition Coordinator is goal oriented and has a deep knowledge of customer service best practices with a solid understanding of the recruiting cycle and will provide support in the attraction and selection process of talent across SARS Business Clusters. This will include a variety of roles in different Business Units at varying levels, as well as supporting Recruitment initiatives. The ideal candidate will have a track record in delivering results and dealing with high-volume roles within multiple geographies.

Job Purpose

Coordinate and manage end-to-end talent acquisition events- (Pre, during, and post) and related activities to ensure execution of recruitment and selection delivery.

Education and Experience

Minimum Qualification & Experience Required

Relevant National Diploma / Advanced Certificate (NQF 6) AND 3-4 years’ end to end Talent Acquisition experience in a corporate or recruitment agency environment, of which 1-2 years ideally at knowledge worker level.

OR

Senior Certificate (NQF 4) AND 6 years end to end Talent Acquisition experience in a corporate or recruitment agency environment, of which 1-2 years ideally at knowledge worker level.

Job Outputs:

Process

• Support the recruitment/hiring process by sourcing candidates, performing background checks, assisting in shortlisting, interviews, putting together the integrated weighted outcome, onboarding and issuing employment contracts etc. when required.
• Placement of Job Adverts through internal and external channels.
• Support the team in providing the best candidate experience to successful and non-successful applicants.
• Provide direct sourcing and talent pooling support for the Recruiters; specifically sourcing diverse talent on various social media platform and managing active candidate pools for both permanent and temporary job opportunities.
• Maintain documentation as it relates to recruiting and on-boarding candidates.
• Frequently report on Recruitment and selection progress of unit and or team against pre-defined objectives and standards, ensuring accurate representation of facts.
• Assist with the facilitation and roll out of Recruitment related projects and interventions and day to day Recruitment and Selection operations.
• Assist Recruiters with research related to new recruiting tactics, systems, benchmarking, etc.
• Manage the candidate referral process and the loading into Success Factors.
• Compile weekly and monthly reports for management or team as per set Recruitment reporting guidelines.
• Develop and maintain productive working relationships with peers, SARS role players and third parties to achieve predefined objectives.
• Effectively plan and schedule own Recruitment activities to continuously improve quality and service delivery in area of specialisation.
• Daily system and Shared Folder updates to support the hiring and on-going maintenance of associate records.
• Respond to associate inquires and requests relating to all recruitment functions.
• Schedule meetings, interviews, Recruitment events etc and maintain the team’s agenda.
• Perform orientations, on boarding and update records with new hires, when needed.
• Produce and submit reports on general Recruitment activities and follow up on HC trends / anomalies, and flag these in the monthly Recruitment reports.
• Track compliance / adherence to Recruitment and Selection Policies and Procedures and escalate issues of non-compliance.
• Administer pre-employment screening fingerprints.
• Participate in shortlisting and interviews with the guidance of Recruitment Partner and HR Business when needed.
• Communication of transactional outputs and queries in area of work according to policies and quality requirements.
• Contribute to the development & improvement of area specific standards, procedures and processes to ensure continued quality and service improvement.
• Contribute to the successful implementation of change initiatives by providing support in area of work.
• Deliver on contracted performance objectives and escalate unresolved delivery and quality issues to management and process owners.
• Draw on own knowledge and experience to identify and develop solutions that leads to improved service delivery and quality.
• Report on transactional and process activities within set guidelines to provide timely information for decision making.
• Ensure all Recruitment documentation is saved on the shared folder and Success Factors.
• Maintain and conduct weekly internal audit and report on the findings.
• Apply practical and applied knowledge and act authoritatively on methods, systems and procedures to identify trends and potential risks.
• Compile weekly and monthly reports for management as per Talent Acquisition reporting guidelines.
• Builds and maintain networks and relationships with business partners to secure necessary resources to achieve objectives.
• Prepare records of recruitment and selection project activities and ensure the timely processing and delivery of required documentation.
• Ensure that completed work adhere to relevant policies, procedures, governance and legislative requirements and report on deviations & discrepancies.
• Scheduling and management of recruitment and selection activities and candidate management SAP Success Factors.
• Quality assures documents or work content to ensure accuracy, correct calculation, validity and completeness of data and information and minimise mistakes.

Governance

• Comply to set governance and compliance procedures and processes related to an area of specialisation and continuously identify and escalate risks

People

• Develop and maintain productive working relationships with peers and team members to achieve predefined objectives.

Finance

• Adhere to organisational policies and procedures to ensure cost effectiveness and reduction of financial costs.

Client

• Contribute to a culture of service excellence, which builds positive relationships and provides opportunity for feedback and exceptional service.
• Ensure own understanding and adherence to customer service delivery and provide specialist support to meet or exceed customer expectations.
• Build and maintain relationships with clients and internal and external stakeholders that promote cross functional process delivery solutions.

Behavioural Competencies

• Attention to Detail
• Building Sustainability
• Fairness and Transparency
• Accountability
• Conceptual Ability
• Honesty and Integrity 
• Trust
• Respect
• Analytical Thinking
• Organisational awareness
• Commitment to continuous learning

Technical competencies

• Talent Acquisition Functional Policies and Procedures.
• Talent Acquisition Coordination support
• Data collection and analysis
• Business knowledge
• Events, Meeting or Task Coordination.
• Efficiency improvement
• Project management
• Quality orientation
• Reporting
• Service Delivery
• Advanced MS Office Skills.

Compliance Competency

• GOC Confidential

Employment Equity

The Employment Equity policy of SARS will be considered as part of the recruitment and selection process and Persons with Disabilities are encouraged to apply. Successful candidates will be required to undertake an oath of secrecy, pre-employment screening, case study, pre-assessment, psychometric assessment and or vetting, and a declaration of private interest. The appointment is also subject to appropriate reference(s) and security clearance where applicable.

Auditor Level 1 x40 Limpopo, North-West, Mpumalanga

Position Reports to:         Lead Tax Verification

Division:                             Taxpayer Engagement-GS

Location:                            SARS Alberton

Advert Closing Date:       20 January 2025

About the Position

SARS is looking for energetic, results oriented, self-driven individuals to add value and improve the SARS operations by bringing a systematic and disciplined approach to the effectiveness of the Compliance Audit.  The successful candidates will need to take responsibility for the planning of their time and work, executing the work in the Compliance/limited scope Audit space to meet the set targets and goals.  The position is offered on a short-term contract basis for a period of 8 months.

Job Purpose

To conduct standard limited scope audits or verification on a risk profile basis to ensure compliance.

Education and Experience

Minimum Qualification & Experience Required

• National Diploma Finance/ Accounting/ Taxation/ Auditing (NQF6) and 3-4 years’ experience in Auditing/Finance environment, of which 1-2 years at knowledge worker level.

OR

• Senior Certificate (NQF 4) and 6 years’ experience in Auditing/Finance environment, of which 1-2 years at knowledge worker level.

Minimum Functional Requirements

Job Outputs:

Process

• Be informed on related acts, legislation and regulations that might impact on own work.
• Be observant and engage on possible violations of regulation, policies, SOPs and standards of conduct and escalate where necessary.
• Conduct standard (limited scope) audits to ensure compliance with the relevant acts.
• Plan and organise own work tasks within are of work.
• Prepare and present submissions to interest and penalty committee.
• Take accountability for delivery of contracted work outputs within agreed parameters, quality standards and client service targets.
• Accumulate information and provide reports with recommendations applicable to area of specialisation.
• Apply practical and applied knowledge and act authoritatively on methods, systems and procedures to identify trends and potential risks.
• Communication of situational interpretation and judgement of work outputs and queries in area of specialisation.
• Correctly apply applicable legislation, including amongst others policies, procedures, and SOPs in the delivery of work outputs.
• Effectively plan and schedule own activities to continuously improve quality and service delivery in area of specialisation.
• Execute process and procedural change, implement the change and provide guidelines and support related to new requirements as a result of the change.
• Use practical and applied knowledge and situational judgement to consider policy implications and to arrive at decisions/conclusions.

Governance

• Comply to set governance and compliance procedures and processes related to an area of specialisation and continuously identify and escalate risks.

People

• Develop productive working relationships with team members, Ops manager and key role players in the business to support contracted work outputs.
• Develop and maintain productive working relationships with peers and team members to achieve predefined objectives.

Finance

• Adhere to organisational policies and procedures to ensure cost effectiveness and reduction of financial costs.

Client

• Contribute to a culture of service excellence, which builds positive relationships and provides opportunity for feedback and exceptional service
• Ensure own understanding and adherence to customer service delivery and provide specialist support to meet or exceed customer expectations

Behavioural competencies

• Fairness and Transparency
• Analytical thinking
• Accountability
• Conceptual ability
• Organisational awareness
• Trust
• Respect
• Attention to detail
• Commitment to continuous learning
• Building Sustainability
• Honesty and Integrity
• Teamwork

Technical competencies

• Reporting
• Functional Policies and Procedures
• Financial Accounting
• Operational Audit
• Business Knowledge
• Efficiency improvement

Compliance Competency

• Security Clearance: GOC Confidential

Employment Equity

The Employment Equity policy of SARS will be considered as part of the recruitment and selection process and Persons with Disabilities are encouraged to apply. Successful candidates will be required to undertake an oath of secrecy, pre-employment screening, case study, pre-assessment, psychometric assessment and or vetting, and a declaration of private interest. The appointment is also subject to appropriate reference(s) and security clearance where applicable.

Debt Collector – Tax (Fixed Term Contract)

Job Title:                           Debt Collector – Tax (Fixed-Term Contract)

Position Reports to:       Manager: Debt Management

Division:                           High Wealth Individual (HWI)

Location:                          National

Advert Closing Date:     31 January 2025

About the Position

SARS is seeking to employ highly skilled, experienced, results driven, self-motivated functional specialist Debt collection with sound judgement and strong business acumen who will contribute towards our higher purpose and service orientation. The successful candidates will need to have experience in planning, managing, and monitoring the implementation of debt collection activities and end-to-end processes, by managing the operational activities of the team and ensure that the team meets its target within the set quality, turnaround time and productivity norms, to deliver on approved operational plans and to continuously enhance service delivery. The successful candidates will need to have experience and responsible for Final Demand procedures, Court Judgements, Warrant of Execution, and Placing of Liens, Personal liability, interpretation of interpleader notices, Business Rescue processes and the value chain of debt recovery procedures

Job Purpose

To enforce the collection of debt from enforcement cases in the High Wealth Individuals unit, escalated outstanding returns cases to ensure compliance to various tax types.

Education and Experience

Minimum Qualification & Experience Required

• Relevant National Diploma / Advanced Certificate (NQF 6) and 2-3 years  Tax Debt Collection and or Tax Audit experience.

OR

• Senior Certificate (NQF 4) and 5 years Tax Debt Collection and or Tax Audit experience.

Minimum Functional Requirements

Legal aspects of collections (Sequestrations, Liquidations, etc), In-depth Analysis of Financial Statements (including ration analysis and interpretation).

Job Outputs:

Process

• Accumulate information and provide reports with recommendations applicable to area of specialisation. 
• Apply practical and applied knowledge and act authoritatively on methods, systems, and procedures to identify trends and potential risks. 
• Communication of situational interpretation and judgement of work outputs and queries in area of specialisation. 
• Effectively plan and schedule own activities to continuously improve quality and service delivery in area of specialisation. 
• Execute process and procedural change, implement the change, and provide guidelines and support related to new requirements because of the change. 
• Use practical and applied knowledge and situational judgement to consider policy implications and to arrive at decisions / conclusions. 
• Correctly apply applicable legislation, including among other policies, procedures, and SOPs in the delivery of work outputs.
• Conduct Pre-assessment profile of the taxpayer including related /connected parties/linked entities and determine any risks to SARS
• Determine the collectability of debt, evaluate whether there is risk of dissipation of assets, determine whether taxpayer intends to dispute and recommend whether preservation order and/or caveats should be considered.
• Complete a referral for suspicious activity RSN/STO and follow up with relevant stakeholders
• Compile collection input report to cases to be presented to the Large Assessments Committees/National Appeals Committees
• Execute all necessary legal enforcement collection actions within the framework of TAA and Companies Act for all tax types as selected
• Profile, Analyse, Prepare and present a submission for Suspension of Obligation to Pay/Write-Off to relevant Debt Committee and capture the outcome.   
• Analyse, Negotiate, Prepare and Present the requests for a deferral of payment/compromise settlement from the taxpayer to the relevant Debt Committee and notify the taxpayer of the outcome.
• Monitor payments against the deferral/ compromise agreement and secure updates to the journals and closure of case file upon payment in full. 
• Conduct physical verification and evaluation of moveable and immovable assets
• Receive and process a motivation in favour or against the business rescue plans and present the case to the relevant committee for approval or refer for Specialisation.
• Monitor legislation compliance throughout the Business Rescue processes and ensure payments received. 
• Collate all the necessary documentation for applications for liquidation /sequestration and upload for case coding and refer where necessary for Specialisation.
• Attend all internal and external stakeholder meetings including creditors meetings, attend court proceedings, Tax enquiry etc  
• Reduce the debt book through adjustment and Write-Offs as approved by the relevant Committee.
• Analyse liquidations plans/Sequestrations applications/Business Rescue plans/Trusts/other creditors that can be held liable for the debt and make motivation for further enforcement action
• Initiate and Execute enforcement actions to secure highest return for SARS
• Prepare a motivation in favour or against the enforcement actions, highlight the risks to the organisation and present the case to the relevant committees for approval.
• Participate in debt collection from high-risk projects as selected by Audit and Investigations.
• Identify any taxpayer assets that may be in foreign countries and refer debt collection process for International Recovery.

Governance

• Comply to set governance and compliance procedures and processes related to an area of specialisation and continuously identify and escalate risks. 

People

• Develop and maintain productive working relationships with peers and team members to achieve predefined objectives. 

Finance

• Adhere to organisational policies and procedures to ensure cost effectiveness and reduction of financial costs.

Client

• Contribute to a culture of service excellence, which builds positive relationships and provides opportunity for feedback and exceptional service. 
• Ensure own understanding and adherence to customer service delivery and provide specialist support to meet or exceed customer expectations. 

Behavioural competencies

• Accountability
• Analytical Thinking
• Attention to Detail
• Building Sustainability
• Commitment to Continuous Learning
• Conceptual Ability
• Fairness and Transparency
• Honesty and Integrity
• Organisational Awareness
• Respect
• Trust

Technical competencies

• Business Knowledge
• Debt Management
• Efficiency improvement
• Execute, Implement and Follow-Through
• Functional Policies and Procedures
• Legal Compliance
• Negotiating Skills
• Report
• Risk and Compliance
• Risk Awareness
• Risk Knowledge
• Standard Operating Procedures Compliance
• Tax Knowledge
• Verbal Communication

Compliance Competency

GOC Confidential

Employment Equity

The Employment Equity policy of SARS will be considered as part of the recruitment and selection process and Persons with Disabilities are encouraged to apply. Successful candidates will be required to undertake an oath of secrecy, pre-employment screening, case study, Pre-assessment, psychometric assessment and or vetting, and a declaration of private interest. The appointment is also subject to appropriate reference(s) and security clearance where applicable.

Criminal Investigator Level 3

Job Title:                                Criminal Investigator Level 3

Position Reports to:            Ops Manager: Investigations

Division:                                SARS Criminal Investigations

Location:                               x2 Cape Town and X1 Gqeberha/East London 

Advert Closing Date:          20 January 2025

About the Position

SARS is looking for an individual experienced in criminal investigations, data collection/analysis and the collection and preservation of evidence. If you are able to determine trends from raw data and make sense of these data in order to aid in decision-making processes, then we need you. The suitable candidate should be able to interview witnesses and suspects; obtain relevant information from them converting that information into evidence that can be used in criminal proceedings. The candidate should also be able to write effective and accurate forensic and/or investigative reports. Executed effectively, this role will allow SARS to conduct complex criminal investigations into tax and customs offences.

Job Purpose

The aim of this role is to, inter alia, evaluate, collate and analyse information received from various sources to support internal stakeholders with timely and accurate intelligence. The successful applicant will be required to prepare accurate links and/or association diagrams to explain the relationships between individuals, activities, premises, etc. to investigators.

Education and Experience

Minimum Qualification & Experience Required

National Diploma / Advanced Certificate (NQF 6) (Accounting/Tax/ Law) AND 5-7 years’ experience in an Investigations/Auditing/ Forensic Investigation environment, of which 2-3 years at functional specialist level

 ALTERNATIVE

Senior Certificate (NQF 4) AND 10 years’ experience in an Investigations/Auditing/Forensic Investigation environment, of which 2-3 years at functional specialist level

Job Outputs:

Process

• Provide assistance to other law enforcement agencies as and when required, within the mandate of the Acts administered by SARS
• Prepare accurate links and or association diagrams to explain the relationships between individuals, activities, premises etc. to investigators
• Evaluate, collate and analyse information received from various sources to support internal stakeholders with timely and accurate intelligence
• Liaise with Law Enforcement agencies in relation to specific investigations and with third parties regarding information/evidence
• Plan and implement action necessary to conduct full scope investigations without supervision
• Work independently on all cases and supervise others
• Hand over a completed case docket with evidence to the SAPS to enable registration and processing of the case.
• Appears as a specialist witness in court and attend to court proceedings as and when required
• Determine offences and recommend appropriate punitive actions according to the relevant legislation.
• Execute specialist input through investigation &opportunities within the product process including risk concern.
• Provide specialist input through the investigation of opportunities for operational and process product and risk optimisation.
• Correctly apply policies, practices, standards, procedures and legislation in the delivery of work outputs
• Apply practical and applied knowledge and act authoritatively on methods, systems and procedures to identify trends and potential risks
• Communication of situational interpretation and judgement of work outputs and queries in area of specialisation
• Draw on own knowledge and experience to diagnose symptoms, causes and possible effects in order to solve emerging problems
• Initiate process and procedural change, implement the change and provide guidelines and support related to new requirements as a result of the change
• Plan for value-added process improvements, initiatives and services to deliver on operational strategy and objectives
• Accumulate information to review work progress that provides input to reporting, decision making and the identification of improvement opportunities.

Behavioural competencies

• Fairness and Transparency
• Analytical Thinking
• Accountability
• Conceptual Ability
• Attention to Detail
• Honesty and Integrity
• Trust
• Respect 
• Problem Solving and Analysis
• Commitment to Continuous Learning
• Organisational Awareness
• Building Sustainability

Technical competencies

• Functional Policies and Procedures
• Criminal Investigation
• Search and Seizure
• Reporting
• Business Knowledge
• Efficiency improvement
• Investigative Skills

Compliance Competency

• Security Clearance: GOC Confidential
• Adjective Law 4
• Substantive law 1
• Collection and preservation of evidence and the chain of custody (Investigations)
• Interviewing and interrogation (Investigations)
• Testify in formal and criminal proceedings
• Investigative reporting

Employment Equity

The Employment Equity policy of SARS will be considered as part of the recruitment and selection process and Persons with Disabilities are encouraged to apply. Successful candidates will be required to undertake an oath of secrecy, pre-employment screening, case study, pre-assessment, psychometric assessment and or vetting, and a declaration of private interest. The appointment is also subject to appropriate reference(s) and security clearance where applicable.

Criminal Investigator Level 2

Job Title:                              Criminal Investigator Level 2

Position Reports to:          Operations Manager: Criminal Investigations          

Division:                              SARS Criminal Investigations 

Location:                             x2 Bloemfontein/Kimberley and x1 Gqeberha/East London

Advert Closing Date:        20 January 2025

About the Position

SARS is looking for an individual experienced in criminal investigations, data collection/analysis and the collection and preservation of evidence. If you can determine trends from raw data and make sense of these data to aid in decision-making processes, then we need you. The suitable candidate should be able to interview witnesses and suspects; obtain relevant information from them converting that information into evidence that can be used in criminal proceedings. The applicant should also be able to write effective and accurate forensic and/or investigative reports. Executive effectively, this role will allow SARS to conduct complex criminal investigations into tax and customs offences.

Job Purpose

To conduct criminal investigations, independently, into tax and customs non-compliance.

Education and Experience

Minimum Qualification & Experience Required

National Diploma / Advanced Certificate (NQF 6) in Accounting/Tax/ Law AND 3 – 4 years’ experience in Investigations/Auditing/Forensic Investigation, of which 1- 2 years is at Knowledge worker level

#Alternative

Senior Certificate (NQF 4) and 6 years’ experience in Investigations/Auditing/Forensic Investigation, of which 1- 2 years is at Knowledge worker level

Job Outputs:

Process

• Correctly apply applicable legislation, including amongst other policies, procedures, and SOPs in the delivery of work outputs.
• Use practical and applied knowledge and situational judgement to consider policy implications and to arrive at decisions / conclusions.
• Accumulate information and provide reports with recommendations applicable to area of specialisation.
• Apply practical and applied knowledge and act authoritatively on methods, systems and procedures to identify trends and potential risks.
• Communication of situational interpretation and judgement of work outputs and queries in area of specialisation.
• Effectively plan and schedule own activities to continuously improve quality and service delivery in area of specialisation.
• Execute process and procedural change, implement the change and provide guidelines and support related to new requirements as a result of the change.
• Provide assistance to other law enforcement agencies as and when required, within the mandate of the Acts administered by SARS.
• Draw conclusions about the nature and scope of suspected criminal activities and where appropriate, identify suspects and or entities involved.
• Answer enquiries related to investigation conducted and ensure correct reporting of data on cases.
• Investigate and obtain the required evidence in accordance with the MOU between SARS, NPA and SAPS.
• Understand & operate a variety of IT software applications to retrieve, compare & analyse data to produce operational & management information.
• Plan and implement action necessary to conduct full scope investigations without supervision.
• Present the various matters to the various committees as and when required, including but not limited to, pre-assessment committee, various debt committees and the objection and appeal allocation committees.
• Evaluate, collate and analyse information received from the investigator to support the various team members as and when required.
• Liaise under supervision with Law Enforcement agencies in relation to specific investigations and with third parties regarding information and or evidence.
• Obtain required information and evidence in terms of relevant legislation, policies and procedures, under limited supervision.
• Draw conclusions about the nature and scope of suspected criminal activities and where appropriate, identify suspects and or entities involved.

Governance

• Comply to set governance and compliance procedures and processes related to an area of specialisation and continuously identify and escalate risks.

People

• Develop and maintain productive working relationships with peers and team members to achieve predefined objectives.

Finance

• Adhere to organisational policies and procedures to ensure cost effectiveness and reduction of financial costs

Client

• Contribute to a culture of service excellence, which builds positive relationships and provides opportunity for feedback and exceptional service.
• Ensure own understanding and adherence to customer service delivery and provide specialist support to meet or exceed customer expectations

Behavioural competencies

• Fairness and Transparency
• Analytical thinking
• Working with others
• Accountability
• Conceptual Ability
• Honesty and Integrity
• Problem Solving and Analysis
• Conceptual Thinking
• Attention to Detail
• Commitment to Continuous Learning
• Organisational Awareness

Technical competencies

• Functional Policies and Procedures
• Search and Seizure
• Reporting
• Business Knowledge
• Efficiency improvement
• Criminal Investigations
• Decision Making and Problem Solving
• Collection and preservation of evidence and the chain of custody (Investigations)
• Interviewing and interrogation (Investigations)
• Testify in formal and criminal proceedings

Compliance Competency

• Adjective Law 4
• GOC Confidential
• Substantive Law 1
• Interviewing and interrogation (Investigations)
• Testify informal and criminal proceedings
• Investigative reporting

Employment Equity

The Employment Equity policy of SARS will be considered as part of the recruitment and selection process and Persons with Disabilities are encouraged to apply. Successful candidates will be required to undertake an oath of secrecy, pre-employment screening, case study, pre-assessment, psychometric assessment and or vetting, and a declaration of private interest. The appointment is also subject to appropriate reference(s) and security clearance where applicable.

Manager: Legal Delivery

Job Title:                      Manager: Legal Delivery

Position Reports to:  Bus Area Head: LBI – Bus Support Service     

Division:                      Service & Delivery Large&Inter

Location:                     Woodmead North Office Park

Advert Closing Date: 20 January 2025

About the Position

The candidate must possess a post graduate qualification in Law and be an admitted Attorney with a comprehensive legal, and tax experience in analysing/diagnosing the problems, identifying risks and enabling resolution. He/she must possess excellent legal research, and tax skills (VAT, PAYE, CIT), be willing to learn, possess excellent negotiation and drafting skills and must be willing to thrive in a busy and demanding work environment.  The suitable candidate must be a team player with good listening skills, respect ideas and aim to improve the product or process at hand.

Job Purpose

To provide support and input in the management of Legal Delivery in Large Business & International with respect to taxpayer compliance, maximising tax revenue collections as well as providing assistance or advice in litigation proceedings.

Education and Experience

Minimum Qualification & Experience Required

B. Law (LLB), and an Admitted Attorney and 8-10 years’ experience in a Tax Legal delivery environment of which 3-4 years ideally at junior management level.

Or

Senior Certificate (NQF 4) AND 15 years Legal Tax delivery experience of which 3-4 years ideally at junior management level.

Minimum Functional Requirements

Admitted Attorney is an added advantage.

Tax advisory experience will be advantageous.

Job Outputs:

Process

• Oversee the efficient utilisation of private counsel
• Oversee the advice on alternative dispute resolution cases.
• Conduct assessments and use information to advise, make recommendations and facilitate improvement.
• Plan for handling work outputs, pull together interdependent activities & specify priorities, standards & procedures to ensure tactical implementation.
• Recommend changes to optimise processes, systems, policies and procedures, and execute the implementation of change and innovation initiated by the organisation.
• Use the insights gained through integrated business reports to measure success & realign tactical strategy implementation objectives appropriately.
• Timeously communicate top down policy and associated single practice area modification, objective achievement progress and critical success factors to impacted stakeholders.
• Act as the bottom-line drivers of tactical implementation within the context of business unit excellence and performance improvement.
• Direct, control, coordinate and optimise budgeted resources to meet specific objectives and deliver agreed results and productivity requirements.
• Ensure the development and implementation of a practice in alignment with operational policy and procedural frameworks.
• Implement tactical strategy and delivery plans through the development of operational activities, ensuring the achievement of operational targets.
• Proactively identify interconnected problems, determine its impact and use to develop best fit alternatives, implementing best practice solutions.
• Provide periodic reports on performance against plan & progress on short-term initiatives & use to realign tactical plan and objectives appropriately.
• Prepare a monthly report on the team’s performance.

Governance

• Implement governance, risk and compliance policy in own practice area to identify and manage governance and risk exposure liability.
• Manage and or advise on the translation and application of policy in a specific functional area.

People

• Encourage and enable teamwork, by enabling collaboration with others and commitment to pursuing set goals.
• Develop and maintain a team that is capable for operating to their full capability and provide appropriate skills, knowledge and experience.
• Create a positive work climate & culture to energise employees & give meaning to work, minimise work disruption and maximise employee productivity.
• Translate performance expectations into specific metrics and goals to identify and provide effective services, solve problems and achieve objectives.
• Plan & implement enhanced organisational efficiency by identifying and addressing development requirements & providing tools for people resources.
• Develop & implement appropriate people capacity plans in line with delivery & efficiency targets, on budget & in partnership with specialised area.

Finance

• Contribute to the development of divisional budgets to minimise expenditure aligned with divisional plans.
• Implement and monitor financial control, management of costs and corporate governance in area of accountability.
• Draw up a budget aligned to tactical delivery plans, monitor planned vs. actual, minimise expenditure and report on cost efficiency.

Client

• Develop and ensure implementation of practices which builds service delivery excellence and encourages others to provide exceptional client service.
• Manage an integrated service excellence culture, which builds rewarding relationships and provides opportunity for feedback and exceptional service.
• Build strong relationships and implement service level agreements that promote SARS with internal and external stakeholders.

Behavioural competencies

• Honesty and Integrity
• Trust
• Respect
• Problem solving and Analysis
• Developing Others
• Fairness and Transparency
• Accountability
• Conceptual Thinking
• Championing the mandate
• Influencing Others
• Mobilising Teams
• Driving for Excellence
• Leveraging Diversity
• Accurate Understanding
• Building Sustainability

Technical competencies

• IT Strategy and Planning
• Functional Policies and Procedures
• Managerial Budgeting
• Report writing
• Tax Knowledge
• Legal Advisory and Interpretation
• Legal Knowledge and Knowledge of ethics
• Legal Compliance
• Effective Business Communication
• Problem Analysis and Judgement
• Planning, Management and Measurement
• Decisiveness
• Business Acumen
• Court Processes and Procedures

Compliance Competency

• GOC Confidential

Employment Equity

The Employment Equity policy of SARS will be considered as part of the recruitment and selection process and Persons with Disabilities are encouraged to apply. Successful candidates will be required to undertake an oath of secrecy, pre-employment screening, case study, pre-assessment, psychometric assessment and or vetting, and a declaration of private interest. The appointment is also subject to appropriate reference(s) and security clearance where applicable.

Operations Manager: Taxpayer Services

Job Title:                          Operations Manager Taxpayer Services

Position Reports to:      Manager Taxpayer Services       

Division:                          Taxpayer Engagement – Eastern Cape

Location:                         Kariega (Uitenhage)

Advert Closing Date:    24 January 2025

About the Position

SARS is looking for a dynamic individual, with a high level of integrity, trust and discretion to plan and manage the operational activities within Taxpayer Service and Education and strengthen Taxpayer compliance on all tax types. Managing taxpayer expectation and putting measures in place to mitigate / limit SARS reputational risk is a critical requirement for the position.

– S/he should have a pro-active, positive and learning attitude, as well as a burning desire to drive service excellence to Taxpayers and Traders by creating the capability within SARS to achieve its strategic intent of voluntary compliance by making it easy for taxpayers and traders.

– S/he should develop and implement processes which build service excellence and encourages others to provide exceptional service.

– S/he must be solution oriented; take personal ownership and accountability for things that are within their control; build a sense of personal and social obligation to contribute meaningfully to their work, the work of SARS and the society at large.

The incumbent must be comfortable with conflict management and be able to challenge individuals openly and constructively about compliance and performance problems, adopting a firm but fair stance; outline goals and assess workgroup progress towards goal achievement; produce quality work within the expected timelines and/or standards; be willing and able to address issues relating to behavior and performance where required.

Job Purpose

• To plan, manage and monitor the implementation of area specific activities and end-to-end processes
• Managing resources within Taxpayer Engagement
• Ensure effective service delivery of the division and ongoing educational activities are executed, to deliver on approved operational plans and to continuously enhance service delivery.

Education and Experience

Bachelor’s Degree / Advanced Diploma (NQF 7) in Business Management, Finance, Taxation or similar AND 5-7 years’ experience in a Customer Service / Customer facing environment, of which 1 year is at supervisory level.

Job Outputs:

• To provide real-time problem solving in an extremely dynamic environment, with a certain level of uncertainty pertaining to Demand v/s Supply.
• To participate in projects and support SARS initiatives execution.
• To manage internal and external stakeholder relations.
• To ensure required approvals in line with delegated authorities are executed according to the SOP’s [eg Tax Clearance Certificates].
• To provide reports accurately and timeously and disseminate information to both direct reports and management.
• To contribute to effective corporate governance, interalia by means of effective management and control of assets and overtime.
• To ensure that all relevant PMDS, operational and HR Policies and procedures are fully adhered to and staff development is continually managed.
• To act as knowledge and expertise resource and authority as and when required by providing root cause analysis and applying problem solving techniques to complex queries and put in place recommended solutions.
• To manage the customer demand and resource supply situation throughout the day and facilitate the effective running of the floor.
• To proactively communicate and interact with clients and ensure an optimal customer experience.
• To ensure effective and timeous communication with team members with regards to standards, Policies, Operational Issues and operating procedures.
• To proactively manage and monitor the team’s productivity and utilization in order to achieve their KPI’s
• To do daily capacity planning in order to optimize people deployment.

Process

• To provide real-time problem solving in an extremely dynamic environment, with a certain level of uncertainty pertaining to Demand v/s Supply.
• To participate in projects and support SARS initiatives execution.
• To manage internal and external stakeholder relations.
• To ensure required approvals in line with delegated authorities are executed according to the SOP’s [eg Tax Clearance Certificates].
• To provide reports accurately and timeously and disseminate information to both direct reports and management.
• To contribute to effective corporate governance, interalia by means of effective management and control of assets and overtime.
• To ensure that all relevant PMDS, operational and HR Policies and procedures are fully adhered to and staff development is continually managed.
• To act as knowledge and expertise resource and authority as and when required by providing root cause analysis and applying problem solving techniques to complex queries and put in place recommended solutions.
• To manage the customer demand and resource supply situation throughout the day and facilitate the effective running of the floor.
• To proactively communicate and interact with clients and ensure an optimal customer experience.
• To ensure effective and timeous communication with team members with regards to standards , Policies, Operational Issues and operating procedures.
• To proactively manage and monitor the team’s productivity and utilization in order to achieve their KPI’s.
• To do daily capacity planning in order to optimize people deployment.

Governance

• Implement and use governance & compliance procedures & processes effectively to identify and manage risks and expose previously unknown liabilities.
• Implement risk management, governance and compliance policies and processes to identify and manage risks and expose liabilities.
• Understand and implement governance control processes and role segregation requirements in area of accountability.

People

• Build strong relationships through providing direction and leadership to own team and expressing positive expectations.
• Encourage and enable teamwork, by enabling collaboration with others and commitment to pursuing set goals.
• Implement appropriate people capacity plans in line with delivery and efficiency targets, on budget and in partnership with specialised areas.
• Monitor and actively manage team performance to meet specified objectives against required targets, deadlines and quality standards.

Finance

• Draw up a budget aligned to operational delivery plans, monitor and report on variances.
• Ensure team’s adherence to specified policies, standards & procedures to prevent & reduce wastage on financial resources & escalate associated risk.
• Implement, manage and report on cost improvement objectives and communicate or escalate any shortfalls.

Client

• Contribute to a culture of customer service excellence, which builds positive relationships & provides opportunity for feedback & exceptional service.
• Develop and implement processes which builds client service delivery excellence and encourages others to provide exceptional service.

Behavioural competencies

• Fairness and Transparency
• Accountability
• Customer Service
• Conceptual thinking
• Trust
• Respect
• Honesty and Integrity
• Developing Others
• Adaptability
• Championing the Mandate
• Influencing Others
• Mobilizing Teams
• Driving for Excellence
• Leveraging Diversity
• Accurate Understanding
• Problem Solving & Analysis
• Building Sustainability

Technical competencies

• Functional Policies and Procedures
• Customer Relationship Management
• SARS Systems Products
• Tax Knowledge
• Managerial Budgeting
• Effective Business Communication
• Problem Analysis & Judgement
• Planning & Organizing
• Decisiveness
• Business Acumen

Compliance Competency

• Security Clearance: GOC Confidential

Competency Definition: Grade of Clearance: a) sensitive info (b) commercial info, the disclosure of which may cause financial loss to an entity or may prejudice an entity in its relations with its clients, competitors, contractors and suppliers.

Employment Equity

The Employment Equity policy of SARS will be considered as part of the recruitment and selection process and Persons with Disabilities are encouraged to apply. Successful candidates will be required to undertake an oath of secrecy, pre-employment screening, case study, pre-assessment, psychometric assessment and or vetting, and a declaration of private interest. The appointment is also subject to appropriate reference(s) and security clearance where applicable.

Talent Pool: Diverse, Inclusive and Persons with Disability

Our reimagined future is informed by our vision to build a smart, modern SARS with unquestionable integrity which takes advantage of technology to make it easy for taxpayers and traders to comply with their obligations. We are building a culture rooted in SARS’s Higher Purpose and values of service, transparency, and fairness. Become a pioneer by joining our talent community. Driven by the SARS Objective 4 – Develop a high performing, diverse, agile, engaged, and evolved workforce. SARS aspires to create a safe, diverse, equal, inclusive, conducive and Gender-Based Violence free environment for all to realise their full potential.

At SARS, we understand that our success is rooted in the unique contributions of every individual, particularly those who bring invaluable perspectives shaped by disabilities. We see diversity as essential to our purpose and excellence. Inclusion is not merely a “target”, but the foundation of our strength. Individuals with disabilities enrich our organisation with insights and experiences that inform meaningful change, inspire innovation, and contribute to our strategic intent to ensure an equal public service.  

Our inclusive culture is more than welcoming; it is empowering. We have built a workplace where every voice is valued and where people are encouraged to thrive. By joining our team, you become part of a pioneering organisation that respects and celebrates differences, creating pathways for personal and professional growth. With accessible workplaces, career-advancement opportunities, and a culture that champions transparency, fairness, and service, we offer a supportive environment designed for your success.

Why Join the SARS Talent Pool for Persons with Disabilities?

• Inclusive Culture: a workplace where everyone’s voice is not only heard but celebrated.
• Accessibility: our commitment includes accessible spaces and reasonable accommodation tailored for everyone ad per category of disabilities.
• Career Growth: opportunities for continuous learning and advancement and an opportunity to realise your full potential.
• Supportive Environment: resources and support to ensure your success at every step.
• Excellence in Service: join a team dedicated to transparent, fair, effective and efficient service for all.
• A smart and modern origination with unquestionable integrity that is trusted and admired by all.

Explore Your Future at SARS

SARS offers diverse opportunities across multiple fields, from Taxation to Data Analytics, Information Technology, Legal, and beyond. Your unique talents can make a lasting impact while advancing your career in the following functional areas:

• Taxation
• Customer Service
• Customs & Excise
• Audit
• Debt Management
• Investigations
• Legal: Litigation
• Engineering Design
• Human Resources
• Data Analytics
• Information Technology
• Marketing, Communications, & Media
• Quality Management
• Corporate Real Estate
• Governance, Risk, and Compliance
• Procurement
• Project Management
• Finance
• Relationship Management & Coordination
• Research & Economics

Ready to Join Us?

If you are passionate about making a difference and want to be part of an organisation that celebrates diversity in all its forms, we invite you to express your interest and join our dedicated talent pool.

Click here to apply

We wish you all the best with your applications