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IT Support Technician – Benoni
- Benoni
- Salary: R10 000.00 – R12 000.00 Per Month
- Job Type: Permanent
- Sectors: IT
- Reference: ITSuppTech2025
Apply before May 12 2025 | 54 Days left
Vacancy Details
Employer: National Risk Managers ( Affinity Health)
Our IT department is looking for a technician to provide service desk support to end users.
Key Tasks:
Provide IT support to end users:
• – Resolve helpdesk tickets within SLA
• – Provide telephonic and remote support
– Perform Ad hoc tasks
Maintain IT network:
– Set up new networks
– Set up hardwares
– Install and maintain cabling
Candidate Requirements
Essential Qualifications:
· Matric Certificate
· A+ Certificate
· N+ Certificate
Essential Experience:
· 1 years’ experience in IT Support
· 1 Years’ experience in hardware
· 1 Years’ experience in operating and application systems
· Minimum of 1 years’ experience in software
· General experience in Linux
Knowledge and Skills:
· Working knowledge of electronic equipment
· Workable knowledge of Helpdesk systems
· Application of Microsoft Office and Linux software
· Excellent oral and written communication skills
· Excellent telephone etiquette
· Ability to provide technical support telephonically/remotely
· Problems solving skills
Please Note: If you have not recieved a reply from us within two weeks of applying, please consider your application unsuccessful.
Network Administrator – Benoni
Apply before May 06 2025 | 48 Days left
Vacancy Details
Employer: National Risk Managers ( Affinity Health)
Our IT Infrastructure team is looking for tech savy Network Administrator to join their team to secure and maintain the organisation’s computer systems’ network and maintain a reliable, secure and efficient data communications network.
Tasks:
Plan and Set Up Network Infrastructure:
· Specify network requirements and design solutions
· Implement, configure and maintain LAN
· Implement, configure and maintain WAN
· Assist System Administrators
· Plan and report on network capacity within the company
· Negotiate and provide reciprocal network support and access between the company and third party vendors
Maintain High Availability Network Infrastructure:
· Set up user accounts, permissions and passwords
· Install and configure network equipment to update/fix hardware/software issues
· Install and integrate new server hardware and applications
· Support and administer third-party applications (Network and Firewall applications)
· Maintain computer networks and systems including software, Virtual hosts, VPNs, routers and other physical hardware
· Tune network performance
· Check for and respond to network security and connectivity alerts and incidents
· Monitor network performance (availability, utilization, throughput and latency) and test for weaknesses
· Update virus protection software to keep data and communications protected
· Diagnose and identify root causes of network and security issues.
· Research and resolve network performance issues in a timely manner
· Provide accurate solutions to problems escalated from the 1st line support team
· Provide remote infrastructure support/troubleshooting within agreed SLAs
· Monitor and respond to new capacity threshold alerts
Conduct Research on Latest Networking Practices:
· Identify and review appropriate software updates, patches and firmware releases
· Research and make network recommendations on server system operations
· Research and review networking best practices and applications
Perform General Administrative Functions:
· Define network policies and procedures
· Communicate networking issues to other IT Teams, Supervisors and management
· Resolve software and hardware configuration issues for users
· Track system’s end of life and specify replacements when needed.
· Document existing systems and formulate comprehensive plans for the implementation of new systems
· Establish and maintain a good working relationship with customers
Candidate Requirements
Essential Qualifications:
• Matric
• A+ Certificate
• N+ Certificate
• Linux LPIC-1
• OR
• An equivalent certification at NQF Level 7 (e.g. Cisco Certified Network Associate (CCNA), Aruba Certified Switching Associate (ACSA), Fortigate)
Essential Experience:
• Proven experience in a network administrator role
• Verifiable experience in the design and implementation of routing and switching in large-scale, multi-vendor networks (Aruba, Cisco).
• Direct experience in Network Security (e.g. Sophos, Fortigate)
• Applied experience with Aruba routing and switches
• Practical experience with wireless networks
• Relevant experience with firewalls, Internet VPNs remote implementation, troubleshooting, and problem resolution
Knowledge and Skills:
• Solid familiarity with backup and recovery software and methodologies
• Intense knowledge of internet protocols, services and standards.
• Solid understanding of network automation, telemetry, and SDN (Software Defined Networking)
• Knowledgeable in network security standards, best practices, and implementation of them to operating procedures and configurations.
• Strong understanding of physical cabling
• Practicable knowledge of best practices around management, control, and monitoring of server infrastructure
• Exceptional written and verbal communication skills
• Excellent problem solving skills
• Exceptional organising skills
• Ability to diagnose and resolve product, hardware and performance issues independently
• Ability to set up and configure server hardware
• Strong scripting skills
• Robust ability to configure and maintain networking stacks.
PLEASE NOTE: If you have not heard from us within two weeks of applying,please consider your application unsuccessful.
Senior Software Developer – AI, API Integrations & High Performance Systems
- Benoni
- Salary: Market Related
- Job Type: Permanent
- Sectors: IT Technology
- Reference: SnrSoftwareDev2025
Apply before Apr 26 2025 | 38 Days left
Vacancy Details
Employer: National Risk Managers ( Affinity Health)
This Software Developer role is key in building an advanced data management and analytics platform, integrating with multiple external APIs, and optimising real-time data workflows.
Tasks:
Develop and Optimize Perl-Based Backend Applications for Data Processing, Analytics, and Automation (or be willing to learn Perl quickly):
· Design and implement robust Perl scripts for data ingestion, transformation, and processing.
· Automate data workflows and reporting mechanisms.
· Optimise existing Perl code for better performance and scalability.
Implement Perl OOP Best Practices and Efficient Data Structures for Large-Scale Processing:
· Utilise Object-Oriented Programming principles to structure code for maintainability and efficiency.
· Design and implement advanced data structures to handle large datasets.
· Conduct code reviews to ensure adherence to best practices.
Build and Maintain PHP-Based Applications and Backend Services:
· Develop secure and scalable PHP applications.
· Integrate PHP services with front-end applications and third-party APIs.
· Perform code optimisation and refactoring to improve performance.
· Design and Manage High-Performance Redis Caching and Data Structures for Real-Time Processing:
· Implement Redis caching strategies to enhance application performance.
· Manage Redis data structures for efficient real-time data access.
· Monitor and troubleshoot Redis-related issues.
Develop and Maintain API Integrations (REST, Webhooks) with External Services (CRMs, Analytics Platforms, etc.):
· Design and implement RESTful APIs and Webhooks.
· Integrate with third-party services such as CRMs and analytics platforms.
· Ensure secure and reliable data exchange between systems.
Work with JSON and JavaScript for API Handling, Data Transformation, and UI Interactions:
· Parse and manipulate JSON data for API communication.
· Develop JavaScript functions for data transformation and front-end interactions.
· Collaborate with front-end developers to integrate APIs into user interfaces.
Optimise MySQL Databases, Focusing on Performance Tuning, Indexing, and Partitioning:
· Analyse and optimise SQL queries for performance.
· Implement indexing strategies to improve database efficiency.
· Use partitioning techniques to manage large datasets effectively.
Deploy and Manage Ubuntu Linux Environments for High-Traffic Applications:
· Configure and maintain Ubuntu servers for optimal performance.
· Automate deployment processes using tools like Ansible or Docker.
· Monitor server health and implement security measures.
Develop Internal Tools and Dashboards Using Bootstrap 5, JavaScript, and WebSockets:
· Create responsive and user-friendly dashboards with Bootstrap 5.
· Utilize WebSockets for real-time data updates.
· Build internal tools to support operational and analytical needs.
Implement AI-Based Analytics Using TensorFlow, vLLM, or Olama to Classify and Analyse Very Large Datasets:
· Develop machine learning models for data classification and analysis.
· Integrate AI solutions into existing data workflows.
· Analyse large datasets to derive actionable insights.
Ensure System Reliability, Security, and Scalability Across All Integrations:
· Implement monitoring and logging solutions to ensure system reliability.
· Apply security best practices to protect data and applications.
· Design systems for scalability to handle growing data volumes and user demands.
Candidate Requirements
Essential Qualifications/Experience:
· Expertise in Perl OOP and data structures (or willingness to learn quickly).
· Strong experience with Redis, including caching strategies, pub/sub, and data structure optimisation.
· Proficiency in PHP for backend services and API handling.
· Deep understanding of API integrations (REST, Webhooks).
· JSON and JavaScript proficiency for data handling and UI interactions.
· MySQL expertise, including query optimization and indexing.
· Ubuntu Linux administration, particularly in high-load environments.
· Apache web server experience, including configuration, performance tuning, and security.
· Experience with LLM integration and text processing using Perl, Python & Language models a bonus.
· Experience working with high-throughput data processing and automation.
· Strong problem-solving and debugging skills.
· Experience integrating telephony platforms (e.g., Asterisk, Twilio, Five9, Vicidial, etc.).
· Strong UI/UX skills for internal dashboards using Bootstrap 5.
Knowledge and Skills:
• Strong Analytical Skills
· Knowledge of system security best practices and scalability techniques.
· Excellent troubleshooting and debugging skills.
· Strong collaboration and communication skills to work within a team environment.
• Exceptional time management skills
• Excellent interpersonal skills
• Delegating skills
• Prioritisation and organisation
• Multi-tasking
• Speed and decisiveness
• Networking and negotiation Skills
• Streamlining practices and procedures
• Attention to detail
PLEASE NOTE: If you have not heard from us within two weeks of applying, please consider your application unsuccessful.
Vici Dialler Operator
- Benoni
- Salary: Market Related
- Job Type: Permanent
- Sectors: Call Centre Insurance Finance
- Reference: 2256629
- Employment Equity Position
Apply before Apr 15 2025 | 27 Days left
Vacancy Details
Employer: National Risk Managers ( Affinity Health)
1. Job Summary:
- Day-to-day administration and monitoring of the workload distribution system. Focusing on the dialler application, including the creation of dialling campaigns, calling lists, filters, reports, and list strategies using real-time monitoring.
2. Key Performance Areas
- Operational / System Monitoring
- Monitoring Agents Performance
- Technical Coordinating and Testing
- Reporting and Administrative Support
3.Key Tasks
Operational / System Monitoring
- Implement and manage daily dialler campaigns to ensure business calling strategies are as per strategy spec provided by the business client.
- Manage dialler settings as needed to maximize call centre production to ensure business are in line with their respective KPI’s.
- Completing system audits and analysis on dialler features.
- Improves efficiency of system, reporting and daily processes and procedures.
- Create and deliver scheduled and ad-hoc reporting for management team, business clients, and key stakeholders.
Monitoring Agents Performance
- Real-time monitoring and providing feedback / recommendations on dialler/campaign changes to support contact rates and other KPI indicators to assure service levels are consistently met.
- Real-time agent status time monitoring to ensure that agent utilization and productivity from a Dialler perspective is optimum.
- Monitor and analyse campaign results / data and adjust dialler calling efforts to provide maximum performance. This includes the ability to produce, understand and analyse efficiency or gap reports to recommend process changes/updates. Track key performance indicators, generate, and distribute dialler reports as necessary.
- Identifying and resolving problems experienced by the business clients whilst providing feedback accordingly.
Technical Coordinating and Testing
- Coordinates testing efforts before they reach production.
- Ensures issues are identified, tracked, reported on, and resolved in a timely manner.
- Work closely with business client’s to identify required Dialler Strategy changes.
- Communicates needed changes to respective business IT team.
- Coordinates with IT and vendors in troubleshooting to assure full functionality and systems performance during all hours of operation.
- Possesses a good understanding of databases and SQL.
- Able to perform analytics on data.
Reporting and admin support
- Must be able to create and document processes and procedures relating to the dialler.
Required Skills
- Vicidial: 2 to 3 years
Candidate Requirements
4. Qualifications
- Matric
- IT Degree/Diploma or equivalent qualification
5. Experience
- Minimum 3 years’ experience working on a Vicidial.
- Experience in managing multiple campaigns
- Experiencing in working with data and producing analytical reporting
- Experience in analysing reports and recommendations to management
- Experience within a sales or financial services environment
- Experience in liaising with external service providers and 3rd party management
- Knowledge of contact centre systems and processes will be an advantage
- System knowledge of Opengate and Avaya will be an advantage
- Experience working with SQL
- Previous experience working on the Microsoft SQL 2008 and above
6.Skills and Knowledge
- Excellent communication skills – (both spoken and written)
- Problem solving skills
- Excellent time management and organizational skills
- Strong analytical skills
7.Attributes
- Excellent attention to detail
- Able to work independently
- Self-motivated
- Ability to work under pressure
- Honest, Humble and Hardworking
Telesales Agent
Roodepoort- Salary: R5 000.00 – R10 000.00 Per Month (Negotiable)
- Job Type: Permanent
- Sectors: Call Centre Insurance Sales
- Benefits: Medical Aid Pension Bonus Training Maternity Leave
- Reference: copy-2240916
Apply before Apr 15 2025 | 27 Days left
Vacancy Details
Employer: National Risk Managers ( Affinity Health)
Achieve maximum quality sales by effectively selling the company’s products and/or related services telephonically in English and Afrikaans (MUST).
Required Skills
- Afrikaans Sales: 3 to 4 years
Candidate Requirements
1 year of telesales experience (Afrikaans selling)
1 year of cold calling experience (Afrikaans selling)
Psychologist – Locum
- Johannesburg
- Salary: Market Related
- Job Type: Permanent
- Sectors: Medical
- Reference: Psych2025
- Employment Equity Position
Apply before Apr 14 2025 | 26 Days left
Vacancy Details
Employer: National Risk Managers ( Affinity Health)
We are looking for a qualified and experienced Psychologist to help people understand and manage their mental,emotional and behavioural problems by assisting them in identifying their stengths and available resources to help them.
Key Tasks
Assess mental, emotional, and behavioural problems:
· Administer psychological and neuropsychological assessments
· Conduct clinical assessments on patients.
· Score and interpret assessment results
· Compile medico-legal reports
- Identify and diagnose serious psychological problems caused by accidents/incidents and provide referral services to outside therapists, clinics, and treatment facilities
Promote Mental Wellness:
· Help patients better understand and cope with their thoughts, feelings, and behaviours
· Provide crisis intervention as needed in the following areas:
◦ Financial stress
◦ Trauma (Death etc)
◦ Domestic Violence
◦ Suicide
Perform administrative duties:
· Complete all necessary clinical documentation in an accurate and timely manner
- Coordinate and communicate with case managers and other stakeholders about treatment and care
Candidate Requirements
Essential Qualifications:
· Bachelor’s Degree in Psychology
· Registered with HPCSA
· Psychology Board
Desirable Qualifications:
· Clinical or Industrial Psychology expertise
Essential Experience:
- 2 – 3 Years working experience with crisis assessment tools and techniques
Knowledge and Skills:
· MS Office knowledge
· Strong written and verbal communication skills
· Good telephonic etiquette
· Good listening skills
· Good Interpersonal skills
· Strong administration skills
· Knowledge in Primary Healthcare
· Strong organisation skills
· Good time management skills
Attributes:
· Patience
· Sensitivity and Empathy
· Critical thinker
· Approachable
· Able to work under pressure
· Team player
· Honest, hardworking and humble
Please Note: If you have not received a reply within two weeks of applying,please consider your application unsuccessful.
We wish you all the best with your applications
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