Standard Bank Vacancies

To apply, click on the link at the end of the posts and all the best with your applications.

Universal Banker (Level 1)

Job Description

We’re looking for a results-driven Universal Banker with a proven track record of exceeding sales targets. The successful candidate will be responsible for driving sales growth, developing and executing sales strategies, and providing exceptional customer service. To take demand from Personal, Prestige and Private Banking clients for banking matters ranging from product questions to client account activities (e.g., opening of relevant accounts, statements, debit order information, etc.), whilst forming an accurate assessment and understanding of that demand in order to act on it in a one-and-done manner that consistently delivers what matters to the client within product and legislative (e.g., FAIS) parameters.

Qualifications

Essential Qualifications:

• Matric
• National Certificate in Banking (NQF5 FAIS-recognized qualification or above), demonstrating a solid foundation in banking practices, financial services, and industry standards. This qualification ensures a high level of competency in financial advisory and intermediary services, in line with regulatory requirements.

Required Experience:

• 3-5 years’ experience in banking or financial services, with a focus on FAIS qualifications and financial advisory roles.
• Proven and strong sales background, consistently achieving or exceeding sales targets through effective cross-selling and upselling of banking products (e.g., loans, credit cards, mortgages, savings, and investment solutions).
• Demonstrated success in generating new business, building a robust sales pipeline, and driving revenue growth in a branch banking or contact centre environment.
• In-depth knowledge of banking operations including account management, transaction processing, and client relationship management.
• Strong understanding of banking products, policies, and regulatory compliance.
• Excellent problem-solving skills with a focus on delivering exceptional customer service and ensuring client satisfaction.

Additional Information

Behavioural Competencies

• Generating Ideas
• Exploring Possibilities
• Providing Insights
• Adopting Practical Approaches
• Convincing People

Technical Competencies

• Banking Process & Procedures
• Client Acceptance & Review
• Application & Submission Verification (Consumer Banking)
• Customer Understanding (Consumer Banking)
• Product Knowledge (Consumer Banking)

Banker, Entrenchment

Job Description

To proactively promote a virtual/remote relationship-based offering by being a dedicated and primary point of contact for clients in the Prestige/Executive Banking segment (and Private Banking where required), through the provision of banking solutions which meet their needs and in accordance with the specified value propositions.

Job Responsibilities

• Pro-actively manages portfolio to maximise revenue for the Bank, minimises costs and risks, whilst maintaining and entrenching the customer’s relationship with the Bank.
• Identifies alternative solutions in order to meet customer demand whilst still meeting the bank’s profitability, risk and compliance requirements – aiming for a “win-win” situation for both customer and the bank
• Conducts a financial needs analysis with all new and existing customers to ensure that product opportunities identified are appropriate to meet their needs and priorities
• Resolves customer requests tactfully and within set service level agreements (SLA’s), whilst not compromising the client or the bank’s interests / reputation.

Qualifications

• First Degree in any Business or Commerce related field

Experience

• At least 3-4 years’ Experience in sales and relationship management of clients and able to drive profitability and build relationships. Proven sales track record in the financial services industry. Knowledge of the bank’s products, services and digital platforms.

Additional Information

Behavioural Competencies

• Articulating Information
• Convincing People
• Interacting with People
• Managing Tasks
• Meeting Timescales

Technical Competencies

• Banking Process & Procedures
• Client Retention
• Cross and Up-Selling
• Customer Understanding (Business Banking)

Banker, Executive (Kaduna)

Job Description

To proactively promote a relationship-based offering by being a dedicated and primary point of contact for customers in the Executive Banking segment, through the provision of banking solutions which meet their needs and in accordance with the specified value propositions.

Job Responsibilities

• Acquire and open new accounts and cross sells additional products and services in line with customer needs by identifying and referring sales leads to other business stakeholders
• Grow the Executive Banking new to bank customers, balance sheet and income statements in line with business strategic objectives
• Maintain, entrench and grow each client relationship on an annual basis and manages the risk per client to ensure contestant growth in portfolio and returns to the bank.
• Resolve customer requests tactfully and within set service level agreements (SLA’s), whilst not compromising the client or the bank’s interests / reputation.
• Promote and pro-actively solution a range of banking offerings and solutions to meet the financial needs of executive banking customers

Qualifications

• BSc in any Business or Commerce related field

Experience 

• At least 3 years’ Experience in sales and relationship management of customers and able to drive profitability and build relationships. Proven sales track record in the financial services industry. Knowledge of the bank’s products, services and digital platforms.

Additional Information

Behavioural Competencies:

• Convincing People
• Developing Strategies
• Exploring Possibilities
• Generating Ideas
• Interacting with People

Technical Competencies:

• Banking Process & Procedures
• Client Servicing
• Cross and Up-Selling
• Customer Understanding (Consumer Banking)
• Risk Identification

Officer, Customer Liaison (Level 2)

Job Description

To provide a proficient reception function and create a positive introduction for the customer by putting them at ease, identifying their specific requirements and direct customers to the appropriate department. To identify customer’s digital banking requirements and to efficiently and cost-effectively fulfill these, while managing the risks associated with migrating new and existing customers to alternative self-servicing and/or digital channels.

Qualifications

Minimum Qualification: 

• NQF Level 5

Experience Required:

• Client Coverage
• Personal and Private Banking
• 1-2 year Customer Service Experience 

Additional Information

Behavioural Competencies:

• Convincing People
• Examining Information
• Exploring Possibilities
• Following Procedures
• Generating Ideas

Technical Competencies:

• Banking Process & Procedures
• Client Servicing
• Compliance
• Cross and Up-Selling
• Customer Understanding & Product Knowledge (Consumer Banking)

Officer, Reconciliations

Job Description

• To support and assist the Head, Reconciliation – Investors Services Operations by providing efficient and effective planning and management of systems and processes within the Financial Control space so as to provide a level of operational efficiency and customer intimacy required for best customer experience and minimize operational losses as well as ensure good external relationships.
• Drive continuous improvement of key processes within Finance, billing and reconciliation to improve on TAT & customer experience.
• Partner with Change & IT team to deliver on generation of Euro bond statement automation and stock automation.
• Identifies, assesses and mitigates the risks facing both systems and business processes thereby minimizing the operational risks.

Qualifications

• ​​​​​A first degree or equivalent in a business related degree.
• Relevant professional certifications can be an added advantage.

Experience:

• At least 2 years’ experience in Bank Reconciliation or Finance related, ideally within the corporate financial service sector.
• Or at least 2years experiences in treasury operations functions.

Additional Information

Behavioural Competencies:

• Developing Strategies.
• Generating Ideas.
• Upholding Standards.
• Making Decisions.
• Taking Action

Technical Competencies:

• Risk Management.
• Financial Industry Regulatory Framework.
• Product Knowledge.
• Product Related Systems.
• Coaching and Mentoring

Officer, Corporate Actions

Job Description

• To support the Team Lead, Corporate Actions and Head, Custody Operations in providing quality service to clients under custody in the areas of corporate actions & reconciliations.
• Ensure that payments of entitlements (Cash and Stock) to clients are made to the correct account.
• Ensure that all clients’ instructions are processed in a timely manner and submitted before market deadline.
• Ability to understand the Nigerian stock market.
• Prompt collection and payment of income entitlements – interest/Maturity, as declared and paid by creditors.
• Ensure that payments of entitlements (Cash and Stock) to clients are made to the correct account.

Qualifications

• A university degree in relevant course.

Experience:

• 1-3Years Experience.
• Minimum of 1 year banking experience.

Additional Information

Behavioural Competencies:

• Operational Efficiency.
• High customer regard.
• Teamwork skills.
• Customer Service Oriented.
• Independent and energetic

Senior Administrator, Payments and Processing

Job Description

PLEASE NOTE:

• This role is not open to relocation.  Only candidates who have residency and right to work in the Isle of Man can be considered.

To effect payments, handle exceptions and queries, administer products and meet stakeholder needs through various channels. To assist the manager in managing workflows and ensuring that work load is managed and distributed across the team and support junior team members in the execution of their duties in order to provide consistently high levels of customer service.

Qualifications

Minimum Qualification: 

• Secondary/High school/A levels/Matric

Experience Required :

• 3 – 4 years experience in Operations
• Experience in general banking.

Key Outputs :

• Book and process foreign exchange transactions as per the defined policies and procedures accurately and timeously
• Deliver exceptional levels of service to internal and external customers
• Identify and escalate any suspicious activity to the manager
• Identify areas for improvements and make recommendations to the Operations Management paying focus to processes that cross over functions
• Manage inward and outward payment queues to support the manager with allocation of work and ensure that all requests are
  processed efficiently

Additional Information

Behavioural Competencies:

• Checking Things
• Embracing Change
• Following Procedures
• Interacting with People
• Interpreting Data
• Managing Tasks
• Meeting Timescales
• Producing Output
• Taking Action
• Team Working
• Thinking Positively
• Upholding Standards

Technical Competencies:

• Business Intelligence
• Client Relationship Management
• Continuous Improvement
• Creative Problem Solving
• Operations Commercial Acumen
• Operations Risk Management

Consultant, Provincial

Job Description

To drive the Client Coverage Insurance sales acquisition strategy through effective product training and coaching of the branch network (i.e., Universal Bankers, Prestige / Business Direct etc.) 

Qualifications

• Completed Matric
• NQF 5 FAIS Qualification
• RE
• Valid driver’s licence

Experience

5 – 7 Personal and Business Banking  Sales and Service previous experience in the Banking and Sales experience in the relevant industry.  Knowledge of Consumer and Business products required for understanding the context of stated client demands. Knowledge of the procedures and the interdependencies of the various functions performed in Branch.

Additional Information

Behavioural Competencies

• Adopting Practical Approaches
• Articulating Information
• Challenging Ideas
• Convincing People
• Exploring Possibilities

Technical Competencies

• Application & Submission Verification (Consumer Banking)
• Banking Process & Procedures
• Customer Understanding ( Consumer Banking)
• Processing
• Product Knowledge (Consumer Banking)

Personal Banker

Job Description

PLEASE NOTE:

• This role is not open to relocation.  Only candidates who have residency and right to work in the Isle of Man can be considered.

To operate as the first point of contact and provide an exceptional level of service to International Personal Banking (IPB) clients through a number of channels (Phone, e-mail & face to face) within the team, offering financial solutions to clients within defined parameters and governance processes. Always operate with a mindset on client centricity and continuous improvement.

Qualifications

Minimum Qualification: 

• Secondary/High school/A levels/Matric

Experience Required :

• 1 – 2 years experience in Personal and Private Banking
• Ideally has experience in either a similar Banking/Financial role or has a strong level of customer service experience.

Key Outputs :

• Act as the first point of client contact for any notice to close instructions, and interact with the BCU to resolve posting restriction issues
• Act as the point of referral for more complex BCU related queries
• Build relationships with IPB customers by understanding the customer and servicing the customer needs appropriately
• Engage proactively with other departments, keeping up to date with professional reading, completing internal training requirements
• Provide value through delivering an exceptional level of service to International Personal Banking clients

Additional Information

Behavioural Competencies:

• Adopting Practical Approaches
• Embracing Change
• Examining Information
• Following Procedures
• Generating Ideas
• Interacting with People
• Producing Output
• Seizing Opportunities
• Team Working
• Thinking Positively
• Understanding People
• Upholding Standards

Technical Competencies:

• Active Listening
• Contact Centre Customer Relationship Management
• Difficult Calls Management
• Query Resolution
• Telephone Caller Handling
• Verbal Communication

People & Culture (Human Capital) Graduate Trainee Programme

Job Description

How our people think and feel about their work correlates directly with how satisfied our clients are, and how successful we are in delivering our strategy and performance aspirations. The People and Culture team in Standard Bank are continuously finding new ways to make our people’s dreams possible.

Our purpose in People & Culture is to enable people to become the best version of themselves to drive our continent’s growth. So, we’re looking for talented types who align closely with our People Promise; individuals who are driven to win, empathetic and supportive, and committed to unleashing Africa’s potential. 

You’ll help us bring our purpose to life and ensure that we add value in the present –while also anticipating and capitalising on the future world of work.

The 18-month programme consists of structured rotations and has a strong focus on learning-on-the-job, self-learning and technical training. Above all, you’ll get to experience People and Culture as a generalist and as a subject matter expert, while interacting and collaborating with all levels of staff.

Why Standard Bank

“If you want to be the best, you need to learn from the best.”

Standard Bank placed 18th in the 2024 edition of Forbes’ annual ranking of the World’s Best Employers, a list that includes 850 top large multinational organisations. The bank emerged as the highest ranked company from Africa and ranked second in the Banking and Financial Services sector globally.

Qualifications

BCom Honours degree in one or more of the following:

• Organisational Psychology
• Industrial Psychology
• Human Resources
• Post graduate diploma in Business Administration with an under-graduate degree in any of the above

Minimum Requirements

• Must be a South African citizen
• Must be under 30 years of age
• Maximum of two years’ work experience
• Minimum of 65% average over all years of study

Additional Information

Key skills and attributes

• Working collaboratively with others
• Resilience
• Creative problem solving and considered decision making
• Curiosity and willingness to learn
• Positive attitude and self confidence
• Business acumen

Programme duration: 18 Months

Click here to apply

We wish you all the best with your applications