ShopriteX Vacancies

To apply, click on the link at the end of the posts and all the best with your applications.

ShopriteX is the digital innovation unit for Africa’s largest retailer, the Shoprite Group of Companies. We boast two industry leading innovations, namely Xtra Savings, South Africa’s fastest growing rewards programme, and Sixty60, Checkers’ pioneering 60-minute grocery delivery service.

We believe in a customer first culture and by marrying the best of data science and technology, ShopriteX is dedicated to saving customers time and money through innovation and more personalised shopping experiences. With some of the brightest minds in data science, technology, e-commerce and personalisation, ShopriteX is re-imagining retail, removing friction and driving a tech-led future for the Shoprite Group.

Fleet Administrator

The Fleet Administrator is responsible for seamless functioning of various fleet operations within Pingo. This role ensures that all fleet-related activities are executed efficiently and in alignment with company policies. The Fleet Administrator will serve as a communication liaison, oversee vehicle disposal processes, provide accurate reporting, and offer administrative support to enhance fleet performance and operations.

Role Description

•Serve as a point of contact for internal communication related to the Pingo fleet, ensuring timely and effective responses to inquiries regarding vehicle orders and maintenance updates.
•Attend to the disposal process of Shoprite-owned vehicles, ensuring that all actions comply with company policies and procedures while avoiding any regulatory or compliance issues.
•Produce monthly reports for divisions on fleet-related matters, providing accurate and timely information to support decision-making processes and align to organizational goals.
•Assist with fleet-related projects by planning own work effectively, including new system setups and training initiatives. Execute tasks required to ensure smooth project implementation.
•Provide general administrative support to the Fleet Admin Manager and other team members, ensuring that all tasks are completed efficiently and on time. Conduct work diligently and support the team in various tasks as needed.
•Utilise relevant software and tools to process fleet data accurately, ensuring that all information is up-to-date and available for reporting and analysis.
•Work with relevant departments to escalate any issues related to fleet operations, ensuring swift resolution to maintain optimal performance and service levels.
•Adhere to service schedules and maintenance updates, reporting any discrepancies or required follow-up actions to ensure fleet reliability.
•Ensure that all fleet operations comply with company policies, industry regulations, and safety standards, proactively addressing any areas of concern.

Qualifications and Experience

•Grade 12 certification or equivalent – (essential).
•Diploma in Business Administration, Logistics or related field – (desirable).
•+2 years of experience in an administrative role or equivalent, with a focus on operational support and administration – (essential).
•Proficiency in MS Office 365, especially Excel and PowerPoint – (essential).
•Familiarity with fleet management software – (desirable).

Tracking Coordinator

The purpose of a Tracking Coordinator is to support the overseeing of the setup, maintenance, and optimisation of tracking systems, specifically the Cartrack and PowerFleet systems. This role will ensure that systems are operational and aligned with organisational goals while ensuring compliance with Service Level Agreements (SLAs). By conducting regular analysis and maintaining data integrity, the Tracking Coordinator plays a critical role in maximising the benefits of tracking systems for Pingo.

Role Description
•Support in overseeing the setup and maintenance of the Cartrack system to ensure it is correctly configured and fully operational. Adhere to industry best practices when applying system configurations.
•Ensure that all activities align to Service Level Agreements (SLAs) and comply with organisational policies. Conduct regular audits to guarantee adherence to these standards.
•Manage all maintenance cases and conduct analysis to assess the health of the Cartrack system. Execute preventive and corrective measures to maintain optimal performance.
•Implement and manage the Passenger and Light Commercial Tracking system, PowerFleet, with responsibilities similar to those of the Cartrack system. Attend to the setup, configuration, and ongoing maintenance.
•Audit Cartrack data integrity and ensure accurate and timely reporting. Gather necessary data to provide insights and support decision-making processes, ensuring report availability at set times.
•Provide exceptional support and service to internal stakeholders and users of the tracking systems. Investigate any issues reported and escalate them as necessary to facilitate timely resolution.
•Support staff in understanding system functionalities and optimising their use.
•Research advancements in tracking systems and industry trends to identify opportunities for enhancement. Continuously investigate ways to optimise system performance and user experience.
•Collaborate with IT and relevant departments to ensure seamless integration of the Cartrack and PowerFleet systems with other organizational systems and databases. Conduct testing and validation of integrations to ensure data flow accuracy.
•Serve as the primary liaison with external vendors and service providers related to the tracking systems. Research and evaluate vendor performance and service quality, and escalate issues as necessary.
•Stay informed about software updates, patches, and new features for Cartrack and PowerFleet systems. Plan and execute scheduled upgrades, ensuring minimal disruption to tracking operations.
•Gather feedback from users regarding their experience with the Cartrack and PowerFleet systems. Use this feedback to enhance system functionality and address user concerns effectively.

Qualifications and Experience

•Grade 12 certification or equivalent – (essential).
•Diploma in Logistics, Operations Management or related field – (essential).
•+3 years of experience in tracking systems management or a related role, with a focus on system maintenance and data analysis – (essential).
•Familiarity with Cartrack and PowerFleet systems or equivalent tracking technologies. Proficient in data analysis and reporting tools – (essential).
•Proficiency in MS Office 365, especially Excel and PowerPoint – (essential)

Software Engineer III

Role Purpose

The role is responsible for system analysis, design, creation and testing of highly complex applications, in accordance with agreed specifications and standards. Works alongside systems designer(s) to build new and sustainable systems and creative software solutions. Takes the lead on technical design, development, maintenance, and support of large-scale and high complexity systems, applying deep, specialised knowledge to adapt and deliver within the required frameworks. Further plays the role of mentor to other developers / programmers, enabling the function to grow the capability while creating a high performing team. Has advanced technical writing skills for Use case relatives and diagrams.

Role Description

• Manage and coordinate the design, development, and implementation of efficient and effective solutions by creating well-engineered business applications for multiple, enterprise-wide channels.
• Take the technical lead on large and complex projects and serve as a senior technical expert in understanding and translating business requirements into the appropriate applications and solutions. Direct suitable solution(s), technical interfaces, specifications, and systems / application architecture that address business needs/stakeholder requirements, solution delivery and operations areas.
• Implement system analysis of highly complex applications and systems.
• Manage, coordinate system analysis conducted by Software Engineer I and II.
• Create conceptual, logical, and physical solutions and write clean, scalable code using appropriate coding techniques, methodologies, and programming languages.
• Develop solutions, systems, and unit test standards according to organisational frameworks and standards and provide guidance on best practices to enhance solutions.
• Guide and maintain analysis / development principles and quality compliance criteria to deliver according to commitments.
• Oversee, guide and direct requirements with systems designer and other developers.
• Plan and identify areas for modification and improvement and lead completion of deliverables throughout the system development life cycle and ensure compliance according to agreed plan.
• Work within the frameworks of both waterfall SDLC and Agile (SCRUM, Tester & Application Analyst) methodologies.
• Plan, organise and control own work effort, including regular progress feedback to own and other relevant areas. Support in guiding and managing the work efforts of Software Engineer I and II.
• Lead and coordinate effective solution development and perform quality assurance and testing
• Create quality of program documentation and scripting on highly complex projects and oversee and quality assure documentation and scripting completed by Software Engineer I and II.
• Support and maintain existing solutions and front-end systems
• Troubleshoot highly complex channel transactional data and system related issues and Identify problems and propose changes, liaise with technical and business users to resolve issues and coordinate and support implementation of changes to existing systems. Lead and support the team with investigation of complex problems and integration of findings requiring expertise.
• Identify/verify problems and review & propose changes
• Liaise with technical and business users to resolve issues
• Oversee and/or implement changes to existing systems
• Manage, analyse, develop, implement, and assist with designing of solutions
• Liaise with Designer and Architect to define requirements, system design and documentation on multiple / high complexity projects.
• Conduct system analyses on highly complex projects and coordinate and lead Software Engineer team in handling and delivering on project related work outputs and requiremen
• Perform, build, and oversee system development and automation testing for volume and Integration.
• Manage and Oversee development and perform quality assurance and code review on highly complex projects.
• Drive and lead adherence to organisational frameworks, processes, and best practices.
• Coordinate the integration of new software and systems into existing environment
• Coordinate and actively Investigate and analyse new software and systems
• Plan, design, and support systems designer with integration solutions for high complexity systems integration.

Practice Responsibilities

• Lead Code Reviews and ensure quality of code being delivered is to Shoprite Standards
• Actively schedule and drive the Practice improvement workshops and any related Communities of Practice required

Qualifications and experience

• Diploma /Degree in Information Systems / B.Sc. Computer Science (or similar) – (essential)
• +5 years’ experience as a Software Engineer / Analyst Programmer – (essential).
• Extensive Experience with working on highly complex projects within the Software Development Life Cycle – (essential)
• Extensive Experience building software using Go Lang- (essential) as well as testing (unit, system, performance, integration, and volume) – (essential)
• Extensive code review and code quality assurance experience – (essential)
• Demonstrable experience in System integration & analysis; – (essential)
• Experience implementing new Payments services a bonus

Our Group and all its operating companies is committed to creating, embracing, and preserving a diverse workplace that values the unique talents, perspectives, backgrounds, and abilities that enrich our organisation. A place where everyone matters and feels included.

We are committed to Employment Equity when recruiting internally and externally.

Please take note that by responding to this application and providing your personal information, you confirm your express and informed consent for Shoprite Checkers (Pty) Ltd and all its subsidiaries and affiliates companies to process your personal information for the Company to consider your application for this position. All Personal Information which you provide to the Company will be used and/or retained only for the purposes for which it is collected, whereafter it will be permanently destroyed. Your information is only retained if it is required by law or where you have given consent to us to retain such information for an extended period.

If you don’t hear from us within 14 days, please consider your application unsuccessful. Any personal information collected as part of your application will be destroyed, securely, in accordance with South African legislation.

Rainmaker: Retail Media Insights Analyst

The Retail Media Insights Analysts will be required to leverage Shoprite’s data assets to generate insights to understand retail media performance and help generate deep-dives and insights for Rainmaker Media clients. This role will act as a business point of contact to translate insights into recommendations and continuously partner with the business, particularly the Rainmaker Media sales team, to explore sales / campaign opportunities, campaign planning and optimisation.

Candidates must have a strong acumen for connecting data and insights to tell stories, a desire to solve problems, and a passion for building and influencing client growth. They must also demonstrate a growth mindset, adaptability in the workplace, and knowledge of the retail and consumer goods industry.

Key Responsibilities:

• Support the collection, analyses, and interpretation of Rainmaker Media data from specified sources (i.e. advertising platforms, media monitoring tools, and market research).
• Identify trends, patterns, and opportunities for improvement by analyzing media data and campaign performance.
• Ensure the data integrity of all data used to formulate insights and analyses.
• Assisting the Rainmaker Media team to ensure insights and analysis are understood, presented, and used in the right way to create incremental impact on media business growth
• Partner with the Rainmaker Media Sales team and act as category insights expert across the client portfolio. Generate actionable insights for categories and brands
• Provide campaign insights, performance measurements and additional post campaign analysis as an input into campaign planning and customer lifecycle
• Assist in the development and maintenance of comprehensive reports, dashboards and presentations and present detailed commentary and recommend actions based on the generated and communicate key insights to key stakeholders.
• Understand problem statements and perform root cause analysis. Articulate findings in a business understandable language
• Create insights presentations using a data driven approach aligned to business goals and objectives
• Assist in the development of media plans, ensuring alignment with campaign objectives and target audience insights.
• Support the implementation of media measurement frameworks, tagging methodologies, and tracking mechanisms.
• Support/assist with post-campaign analysis and the preparation of comprehensive performance reports, outlining key learnings and actionable insights.
• Stay updated with the latest industry trends, media measurement tools, and methodologies to continuously enhance data analysis capabilities.

Qualifications and experience

• Degree or Diploma in Business, Marketing, Analytics, or a related field – (essential).
• 5+ years’ experience in a similar capacity, buying or category management – (beneficial).
• Media analysis, data analytics, or related roles/experience in the advertising or marketing industry- (beneficial).
• Demonstrated hands-on analytics experience – generating actionable insights and doing data deep-dives
• Demonstrated ability to influence, establish and maintain strong relationships with management, internal partners, and external clients
• Ability to translate data to digestible insights for media sales and client campaign recommendations and presentations
• Ability to interact and influence across all levels of organisations internally and externally.

Key competencies and work ethic

• Retail Media knowledge
• The ability to analyse shopper insights with a desire to learn more about the trends shaping consumer behaviour today, and in the future
• Build stakeholder rapport – Build strong, trusting relationships with suppliers across brand, consumer insights, ecommerce, and advanced analytics.
• Detailed, organised and quality focused – Has an affinity for detail, structure, and efficiency. Is diligent and vigilantly watches over work processes, tasks and outputs to ensure accuracy while independently actioning and correcting any quality concerns.
• Customer focused – obsessed about the customer and delivering a digital enriched customer journey experience.
• Excellent written and verbal communication skills – Strong command of the English language with excellent presentation and story-telling skills– Ability to articulates ideas and concepts in a creative and meaningful way.
• Critical thinker and independent problem solver
• Time management and planning skills – ability to prioritise a high volume of tasks simultaneously in a fast-paced unpredictable environment. Identify the urgent & important tasks and priorities to ensure delivery to client and other stakeholders. Organised with strong time, delivery, and planning management.
• Operational efficiency – someone who can spread themselves across multiple tasks simultaneously by working smartly, efficiently, and effectively. Diligently staying on top of the details and understanding how they fit into the big picture.
• Adapting and responding to change – adjusts to a fast paced, changing environment; tolerates ambiguity; adapts interpersonal style to suit different people or situations.
• Team player and collaborative partner – contributes towards building a positive team morale.
• Proficiency in MS Office and CRM software (e.g. Salesforce)
• Strong team player
• Staying up to date with global media trends and insights

Our Group and all its operating companies is committed to creating, embracing, and preserving a diverse workplace that values the unique talents, perspectives, backgrounds, and abilities that enrich our organisation. A place where everyone matters and feels included.

We are committed to Employment Equity when recruiting internally and externally.

Please take note that by responding to this application and providing your personal information, you confirm your express and informed consent for Shoprite Checkers (Pty) Ltd and all its subsidiaries and affiliates companies to process your personal information for the Company to consider your application for this position. All Personal Information which you provide to the Company will be used and/or retained only for the purposes for which it is collected, whereafter it will be permanently destroyed. Your information is only retained if it is required by law or where you have given consent to us to retain such information for an extended period.

If you don’t hear from us within 14 days, please consider your application unsuccessful. Any personal information collected as part of your application will be destroyed, securely, in accordance with South African legislation.

Digital Commerce: Marketing Campaign Manager (Sixty60)

Role Purpose

Checkers Sixty60 is looking for a high-energy, self-motivated, innovative, and experienced Marketing Campaign Manager to join the marketing team. Due to the highly collaborative nature of this role, this candidate is required to work in-office. This is not a remote role.

Reporting into the Deputy Head of Marketing, this Marketing Campaign Manager will work closely marketing, merchandising, media and creative teams, in managing various marketing activities, and collaborate with various internal departments and partner agencies to bring campaigns to life.

Role Description

• Develop and manage end-to-end delivery of marketing campaigns across all channels, from execution to post campaign analysis (reporting).

• Effectively manage own portfolio of work while collaborating with creative, strategy and media teams to implement multichannel campaigns.

• Build strong relationships with internal and external stakeholders to ensure the delivery of campaign plans.

• Manage creative and media partners with clear objectives, requirements, budgets, and timelines.

• Ensure that campaigns are executed within established timelines, are continuously optimised based on performance and that results are fed back to key stakeholders timeously.

• Conduct market and competitor research to identify key trends and insights in the e-commerce landscape.

• Keep the brand up to date with changes and advances in the digital marketing landscape and advise on new channels and approaches to adopt.

• Set and manage campaign budgets.

Qualifications and experience

• Degree or Diploma in Marketing, Advertising, Media or related – (essential).

• +3 years of digital marketing experience – (essential)

• +3 years of marketing experience in retail or related business field – (essential)

• Experience working with e-CRM – Email, SMS, push notifications and in-app messaging – (preferred)

• Strong commercial acumen and understanding of the media landscape within the broader retail industry – (preferred).

• Strong proficiency in MS Office – (essential).

Key competencies and work ethic

• Account management – strong ability to keep schedules, prioritise tasks / briefs and ensure campaigns / projects are on time and delivered against business objectives.

• Team player and collaborative partner – contributes towards building a positive team morale.

• Excellent communication, presentation, and story-telling skills – articulates ideas and concepts in a creative and meaningful way.

• Dynamic personality and the ability to think outside the box.

• Proactive with initiative to drive new ideas and content.

• Organised with strong time, delivery, and planning management. Plans and organises own work effectively and delivers against deadlines and quality standards. Focuses personal efforts on achieving results aligned to organisational objectives.

• Interpersonal skills – build strong relationships internally and externally and manage conflict and competing priorities well.

• Flexible thinker with the ability to make sound independent decisions.

• Adaptability: Willingness to adapt to changes in the industry, consumer behaviour, and company priorities.

• Results-oriented and quality focused with good project management skills – Able to balance multiple projects and priorities in a large scale, complex environment.

• Ability to work under pressure and to organise, prioritise, and reorder workload in a rapidly changing and fast-moving environment.

• Self-starter with the skill and discipline to work independently and across multi-functional teams. High level of self-motivation and drive to set, meet and exceed on goals and expectations.

• Has integrity and takes accountability for actions and mistakes.

• Business Acumen – Commercial and business understanding of the broader retail industry.

• Curious and willing to learn – Proactively identifies new areas for learning; seizes learning opportunities and actively uses newly gained knowledge and skill on the job.

Our Group and all its operating companies is committed to creating, embracing, and preserving a diverse workplace that values the unique talents, perspectives, backgrounds, and abilities that enrich our organisation. A place where everyone matters and feels included.

We are committed to Employment Equity when recruiting internally and externally.

Please take note that by responding to this application and providing your personal information, you confirm your express and informed consent for Shoprite Checkers (Pty) Ltd and all its subsidiaries and affiliates companies to process your personal information for the Company to consider your application for this position. All Personal Information which you provide to the Company will be used and/or retained only for the purposes for which it is collected, whereafter it will be permanently destroyed. Your information is only retained if it is required by law or where you have given consent to us to retain such information for an extended period.

If you don’t hear from us within 14 days, please consider your application unsuccessful. Any personal information collected as part of your application will be destroyed, securely, in accordance with South African legislation.

Digital Commerce: Product Owner III

Role Purpose

The Product Owner III is a member of the agile team, responsible for defining user stories and prioritizing the team backlog to streamline the execution of program priorities while maintaining the conceptual and technical integrity of the features or components for the team. The role owns multiple products of varying to high complexities, impact and visibility products and engages and collaborates with product management to execute the product vision, strategy, and roadmap.

Role Description

• Takes the lead in the solution design of new features and works with business stakeholders to create the optimal user experience and assess the impact on the backend.
• Facilitates workshops and leads the requirements gathering process, including creating wireframes and engaging stakeholders for input and sign-off.
• Ensures UI alignment with wireframes and feature requirements, guiding designers and actively participating in demo sessions to substantiate design decisions based on backend knowledge.
• Documents the impact of the user experience on data models, business logic and microservices in detail, including context diagrams, system/data flows, and high-level system integration requirements.
• Review integration and architecture specifications and provides input to ensure they address all requirements.
• Acts as a subject matter expert and guides product development, coaching and supporting junior and senior product owners in their development.
• Provide input into the refinement of the program backlog, ensuring the team is familiar with the features being brought into PI planning, collaborating with program management in the refinement of the backlog​ and keeping them informed of progress in achieving team PI objectives.
• Continuously refine and sequence the product backlog​:

1. Gather the requirements for the product and capture them in the form of a product backlog, consisting of user stories with acceptance criteria.
2. Ensure all user stories are written and that each user story has acceptance criteria.

• Provide visible, transparent, and clear direction, ensuring the development team is clear on priorities:

1. Provide clear solution direction to the agile team (or multiple agile teams)
2. Apply economic decision making​.
3. Sequence user stories based on team PI objectives.​
4. Balance PI objectives with local team requirements​.
5. Ensure team backlog readiness for next iteration​.
6. Include the team in backlog refinement.

• Participate in ART level events: ART sync, Product Owner Scrum of Scrums, Inspect and Adapt, PI Planning, daily stand-ups, and system demos.
• Help create a release plan and track progress towards the release of a product.
• Drive mobile digital omnichannel customer engagement based on customer preference and omnichannel strategies.
• Ensure a consistent and delightful customer experience across all digital touchpoints of the Shoprite customer journey. Customers being any end-user i.e. consumers, operational users, etc.
• Provide strategic input to customer experience improvements that help drive customer acquisition, customer retention, and conversion.
• Test new features in the staging environment (user acceptance testing) in collaboration with business stakeholders, to provide business sign-off on the feature
• Actively promote and advocate product features and customer-first product design incl. high levels of customer empathy.
• Adhere to and improve customer service levels across businesses and service.
• Provide integrated reporting and feedback.
• Engage at a senior level with respect to customer centric product concepts and best practices.
• Serve as a lead subject matter expert to guide product development.
• Coach and support junior and mid-level product owners in their development.

Qualifications and general experience

• Degree in Business, IT, Engineering, Marketing, or another relevant field – (essential).
• Certified Product Owner / certified SAFe Product Owner – (essential).
• +6 years’ experience in a Lead or Senior Product Owner role, with experience working in an agile team and proven success launching new and complex product features and translating business strategy and analysis into successful consumer products – (essential).
• Extensive experience collaborating across multi-disciplinary teams to deliver complex projects – (essential).
• InDepth understanding and experience with analytics and big data – (essential).
• Strong commercial experience in digital led business development environments – (essential).
• Extensive Customer user and loyalty experience – (essential).
• Solid Knowledge of legal compliance (POPIA, Electronic Information Act, etc.) – (essential).
• General marketing or retail experience – (essential).
• Ecommerce experience – (essential)
• Exposure to the African digital market and customers – (desired).

Specific Experience: Platform

• Demonstrated ability to guide and prioritise decisions related to mobile app development, with a solid understanding of front-end frameworks (e.g., React Native, Swift, Flutter) and back-end integrations. Proven capability to align technical opportunities with product vision and user needs.
• Hands-on experience designing and managing APIs as core product assets, ensuring seamless integration with mobile apps and headless platforms to enable scalable, user-centric solutions.
• Proficiency in leveraging tools like AppsFlyer, Insider, and Firebase to extract actionable insights, measure performance, and optimise engagement, contributing directly to data-informed product strategies.
• Skilled at managing integrations with third-party systems and headless architectures, ensuring the mobile app platform evolves to meet future business and technical demands without compromising on agility or user experience.

Product Owner III (IDM)

Role Purpose

The Product Owner III is a member of the agile team, responsible for defining user stories and prioritizing the team backlog to streamline the execution of program priorities while maintaining the conceptual and technical integrity of the features or components for the team. The role owns multiple products of varying to high complexities, impact and visibility products and engages and collaborates with product management to execute the product vision, strategy and roadmap.

Portfolio

The Product Owner III will own the feature roadmap for the “insights-as-a-service” platform called the REX Insights Platform, as well as the Precision Pricing Engine, operated from within the ShopriteX business unit. REX is a SaaS platform customised to the requirements of the Shoprite Group. The Precision Pricing Engine is an advanced data science product recommending optimal price points.

Role Description

• Lead the design of any new feature (“continuous exploration”) and work with business. stakeholders to design the optimal user experience and assess the impact on the REX Insights Platform and Precision Pricing Engine.

• Facilitate workshops to gather feature requirements.

• Create wireframes of the optimal user experience.

• Engage business stakeholders to review the user experience and obtain their input and sign-off

• Document the impact of new features on data models, business logic and business rules within the REX Insights Platform and Precision Pricing Engine. This can include:

o Context diagrams

o System/data flows

o Tables summarising scenarios that impact business logic

o High-level system integration requirements (incl. data fields required in request and response payloads), etc.

• Reviewing integration specifications (IFS) from Functional Analysts to ensure that they address all requirements originating from the user experience.

• Provide input into the refinement of the program backlog, ensuring the team is familiar with the features being brought into Program Increment (PI) planning, collaborating with program management in the refinement of the backlog and keeping them informed of progress in achieving team PI objectives.

• Continuously refine and sequence the product backlog:

o Gather the requirements for the REX Insights Platform, as well as the Precision Pricing Engine, and capture them in the form of a product backlog, consisting of user stories with acceptance criteria.

o Ensure all user stories are written and that each user story has acceptance criteria.

• Provide visible, transparent and clear direction, ensuring the development teams are clear on priorities:

o Provide clear solution direction to the agile team.

o Apply economic decision making.

o Sequence user stories based on team PI objectives.

o Balance PI objectives with local team requirements.

o Ensure team backlog readiness for next iteration.

o Include the team in backlog refinement.

o Unblock team members.

o Ensure alignment in requirements, information, and next steps amongst teams.

• Participate in Scaled Agile Framework ART level events: ART sync, Product Owner Scrum of Scrums, Inspect and Adapt, PI Planning, daily stand-ups and system demos.

• Help create a release plan and track progress towards the release of a product.

• Actively promote and advocate product features and customer-first product design.

• Adhere to and improve customer service levels across businesses and service.

• Provide integrated reporting and feedback.

• Test new features in the staging environment (user acceptance testing) to provide business sign-off.

• Engage at a senior level with respect to customer centric product concepts and best practices.

• Serve as a subject matter expert to guide product development.

• Work closely with key stakeholders to define KPIs for the overall solution and propose tracking mechanisms / visualisations / dashboards for the KPIs.

Qualifications and experience

• Degree in Business, IT, Engineering, Marketing or another relevant field

• Certified Product Owner / certified SAFe Product Owner

• +3 years’ experience in a Lead or Senior Product Owner role, with experience working in an agile team and proven success launching new and complex product features and translating business strategy and analysis into successful consumer products

• Extensive experience collaborating across multi-disciplinary teams to deliver complex projects

• Depth of understanding and experience with analytics platforms and big data

• General marketing or retail experience

Key competencies and work ethic (consolidated for advertising)

• Independent, motivated self-starter with a focus and determination to persevere in a challenging, fast paced environment to achieve high-quality results.

• Excellent problem-solver and analytical thinker with the ability to focus on what’s most important, balance technical constraints, maximise product value and deliver a differentiated product. Considers new solutions to increase product value while verifying the business value delivered by the product and how it aligns with the strategy.

• Strong product focus and expertise with end-to-end product optimisation – Translates market and customer feedback into strategic requirements, driving product delivery through an agile release process while leading execution across development and product management. Brings top-quality expertise to manage product requirements, deliver product optimisation and introduce new tools and practices.

• Customer focused – Passionate about creating value for customers. Translates customer needs into meaningful experiences, taking a proactive approach to anticipating future customer needs.

• Business acumen – Understands company-wide KPI tree; understands company business models, goals and strategies and how they impact on commercial viability and profitability.

• Collaborative partner – Effectively leverages the collective intelligence of the team; reaches objectively good negotiation results while maintaining collaborative relationships. Models the company values.

• Stakeholder engagement skills – Anticipates and aligns stakeholder needs across business areas. Communicates and aligns the vision and strategy across product and technology teams; engages with stakeholders on the product development process and product management mindset.

• Leadership and influencing skills – Empowers and inspires others to deliver their best; identifies conflicts or roadblocks quickly and resolves them independently; creates an atmosphere of enthusiasm and commitment; coaches and supports junior and mid-level product owners in their development.

• Communication skills – Strong communication and moderation skills; writes thought-leadership communications; comfortable preparing and giving presentations to large, senior audiences.

• Is curious and adaptable, finds agile and rapid ways of implementing innovative solutions fast. High degree of comfort with ongoing technological and organisational change.

Test Analyst I

Role Purpose

The purpose of the role is to perform standard testing activities, in order to ensure the successful implementation of business solutions. The role designs, develops and administers a series of tests and evaluations that identify any potential issues with a product before its general release, including defect fixes, functional and non-functional testing, system enhancements, new applications, fixes for incidents and disaster recovery testing (includes changes to systems or business products). The role verifies and validates with the Test Manager / Senior Testing Analyst that the intended solution meets stated requirements and specifications that guided its design and development, and that they work within required standards and frameworks. The role works alongside the project, testing and functional teams to provide technical application testing and evaluation support and execution to deliver client application support and ensure IT operations run smoothly. The role executes operational processes of low to medium complexity and scale.

Role Description

Execution of Test case generation and review

• Work alongside the Test Manager / Senior Test Analyst, and the Application specialist to identify what to test by translating functional and business requirement specifications into testable test plans and test cases.
• Identify and document key test scenarios and cases as assigned.
• Determine test prerequisites, test criteria, and record expected results.
• Review final test cases with Test Lead / Test Manager and obtain sign-off.

Test prerequisites compilation

• Identify and obtain required test materials (test data), and the required test environment
• Ensure test environment setup (i.e., test server access and test logins), and prepare test results pack for results recording and sign-off.
• Review final test cases with Test Manager and obtain sign-off.

Test execution and recording

• Follow the written test case/ specification & record test results.
• Compare actual results against expected results.
• Record pass/fail status of each test case.
• Report, record and assign defects identified.
• Retest and update on fixed defects.
• Execute regression tests on assigned / low to medium complexity projects.
• Maintain the test environments by performing end to end system testing, also performance testing in some cases on assigned / low to medium complexity projects.

Maintenance of high quality and accuracy

• Understand the applications under test and ensure that it meets the necessary expectations as defined by business.
• Execute Quality Assurance of all relevant testing activities.
• Maintenance of test documentations to reflect current system operations. Identify opportunities for continuous improvement. Support Test Analysts I to ensure accurate test documentation.
• Provide input to and support improvement of testing process and initiatives

Ensure Test status updates

• Provide feedback to the Test Lead and development team and ensure the work is carried out in accordance with the schedule and the quality requirements.
• Inform Senior Test Team of any negative trends in the quality of software in pre- and post-production.
• Provide estimates and feedback to the Test Lead on assigned / low to medium complexity projects for project scheduling purposes.
• Ensure effective communication with key stakeholders.
• Prepare input to and maintain test tracking report on assigned / low to medium complexity projects.

Test closure activities

• Ensure test completion on assigned / low to medium complexity projects – no outstanding high-risk issues, defect have been fixed and retested or deferred or accepted as permanent restrictions.
• Handover test artifacts to people who need it in the future, e.g., maintenance or support teams.
• Participate in in on assigned / low to medium complexity project retrospectives and contribute and document lessons learned.
• Archive test work products, like test results, test logs, test status reports etc.

Qualifications and experience

• Degree or Diploma in Information Technology or a related field – (essential).
• Formal software testing training (e.g., ISEB, ISTQB CTFL) – (desired).
• +2 years’ experience working as a Test Analyst with demonstrable experience with manual testing, SQL experience and testing in an Agile environment – (essential).
• Knowledge of functional testing, system testing, integration testing, regression testing – (essential).
• Knowledge of structured test methods and processes – (essential).
• Exposure to testing user interfaces – (essential).
• Understanding of testing concepts and the role of QA within Agile development methodology / Scrum management techniques – (essential). •
• Experience with API testing, Automated testing tools and Remedy or similar CM experience – (desired).
• Testing experience in a retail environment – (desired).
• Knowledge of systems performance testing, user acceptance testing – (desired).
• Experience of testing using an automated test tool such as QC and QTP/Selenium/Test Complete/Robot Framework or any other – (desired).

Our Group and all its operating companies is committed to creating, embracing, and preserving a diverse workplace that values the unique talents, perspectives, backgrounds, and abilities that enrich our organisation. A place where everyone matters and feels included.

We are committed to Employment Equity when recruiting internally and externally.

Please take note that by responding to this application and providing your personal information, you confirm your express and informed consent for Shoprite Checkers (Pty) Ltd and all its subsidiaries and affiliates companies to process your personal information for the Company to consider your application for this position. All Personal Information which you provide to the Company will be used and/or retained only for the purposes for which it is collected, whereafter it will be permanently destroyed. Your information is only retained if it is required by law or where you have given consent to us to retain such information for an extended period.

If you don’t hear from us within 14 days, please consider your application unsuccessful. Any personal information collected as part of your application will be destroyed, securely, in accordance with South African legislation.

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