To apply, click on the link at the end of the posts and all the best with your applications.

Call Centre Agent

Job Description

We have an exciting opportunity for a young and energetic person to join our Contact Centre.

Duties and Responsibilities:

• Customer relationship building management
• Provide customers with product and service information
• Problem solving tasks during shift
• Handle and take full responsibility for customer related queries

Key Competencies and Skills

• Strong verbal and written communication skills
• Listening skills
• Problem analysis and problem solving
• Customer service orientation
• Team work
• Stress tolerance

Further requirements:

• Grade 12 
• Minimum 2 years experience in a Call Centre

Call Centre Manager

Job Description

We are seeking a highly skilled and experienced Call Centre Manager to join our team. The ideal candidate will have a proven track record in managing a call centre team and driving excellent customer service.

Duties & Responsibilities        

Sales & Retentions

• Recruitment, Performance and Retention of staff
• Maintain a high level of Customer service when handling call escalations
• Sales targets in line with business strategy
• Reporting and performance analysis to track an improve performance
• Identifying new opportunities within the division

Efficiencies and Effectiveness

• Ensure productivity is optimized through the effective management of the entire campaign, driving best practice
• Consistently monitor, review and evaluate team performance to ensure set objectives are met.
• Daily and Weekly meetings with teams to ensure cross team alignment and to address issues regarding production
• Maintains acceptable work ethics within assigned mandates; keeping teams focused and productive (ensure SLA is being followed).
• Assist in identifying, developing, evaluating, implementing or improving new procedures to improve sales and reduce costs.
• Interact effectively with other departments to ensure smooth running of area.
• Ensures application and enforcement of all policies and procedures.
• Foster an environment that encourage and rewards innovation and challenges current methodologies with a view to improve efficiencies and effectiveness

Manage Team Performance

• Identify through capacity planning, resources that are required
• Focus on maintaining high performing retentions and sales teams, that are driven, incentivized and motivated to achieve set targets
• Ensure that all employees have KPIs in place to effectively manage performance levels which adequately reflect expected performance outcomes and defines appropriate competencies and behaviours of the various roles.
• Creates and drives motivation through fun activities/themes.
• Effectively communicate any changes to the mandate to team
• Management of Absenteeism/Late coming across all teams

Reporting

• Provides daily feedback to our Client as and when required.
• Adherence to compliance and regulatory requirements
• Analyse existing processes and workflows to identify inefficiencies and propose improvements
• Interpret data and provide actionable insights to support decision-making and optimise processes through automation.

Competencies Required

Knowledge

• Ability to interact with clients
• Target Tracking on daily basis and facilitating in the adaption of the strategy accordingly.
• Knowledge of SLA Management/Mandate Policies and Procedures/Panel Rankings/Required Quality Assurance standards.
• Ability to use outcomes to adjust and to ensure that targets are met.
• Ability to produce and write commentary for Client Reporting (Daily, weekly and monthly)
• Excellent People Management Skills to lead a Team (Performance Management, People Management & motivation skills.)

Skills

• Uses effective interpersonal and communication skills to gain acceptance of and commitment to plans, ideas and initiatives.
• Makes client and business needs a primary focus.
• Builds rapport and constructive relationships with stakeholders.
• Considers how actions or plans will affect the client’s requirements and existing environment.
• Implements effective ways to monitor and evaluate client concerns, issues, and satisfaction.
• Identifies and distinguishes between critical and less critical activities and adjusts priorities according to business impact
• Uses time effectively and prevents irrelevant issues or distraction from interfering with work completion
• Strong analytical and problem-solving skills, with the ability to identify issues and develop effective solutions.
• Leadership abilities, with a focus on coaching, mentoring, and developing team members.

Package includes:

• Market Related Salary
• 15 Days Annual Leave
• Life Insurance
• Provident Fund

Cash Controller

Job Description

Job Overview:

An Exciting opportunity exists for a Cash Controller to join our ever-growing Finance team at our We Buy Cars Head Office!

Duties & Responsibilities:
Banks:

• Daily Bank allocations.
• Extracting daily bank statements
• Bank reconciliation (daily, mid-month and month end) to trial balance
• Banking inquiries and follow ups.
• Assisting with tracing payments for Debtors where needed
• Inspecting and following up on unallocated receipts and payments on a daily basis
• Journal postings

Credit cards:

• Administration of credit cards (New, Cancellation, changes)
• Capturing expenses
• Credit card in depth expense analysis (monthly)

Speedpoints:

• Daily speedpoint allocation and matching.
• Speedpoint reconciliation month end.
• New machine requests
• Replacement and technical support requests

Petty Cash:

• Petty cash management and reconciliations.

General office admin and organizing:

• Assisting with stationary orders when required
• Admin and filing

Year-end stock take

Skills:

• Fine attention to detail
• Problem solving skills
• Team player
• Be organized 
• Excellent Listening and communication skills
• Computer literate

Further Requirements:

• Matric
• Accounting background – 1/2 years of experience in a financial role will be beneficial
• Must preferably reside in the Pretoria/Centurion area
• Must have own transport and valid driver’s license
• No criminal record
• Contactable references and accurate history

Package and Benefits:

• Market Related
• PSG Provident Fund
• Life Insurance
• 15 Days Annual Leave

Client Care Advisor

Job Description

We have an exciting opportunity for a young and energetic person to join our Contact Centre at our Silver Lakes branch.

Duties and Responsibilities:

• Customer relationship-building management
• Provide customers with product and service information
• Problem-solving tasks during shift
• Handle and take full responsibility for customer-related queries

Key Competencies and Skills

• Strong verbal and written communication skills
• Must have a mechanical background in vehicles
• Listening skills
• Problem analysis and problem-solving
• Customer service orientation
• Teamwork
• Stress tolerance

Further requirements:

• Grade 12 
• Minimum 2 years of experience in a customer care environment
• Technical/ mechanical background advantageous
• Previous motor industry experience

Package-related information:

• 15 Days Annual Leave
• Momentum FundsAtWork Provident Fund
• Market-related salary

Compliance Assistant

Job Description

The Compliance Assistant will support the business primarily by conducting FICA checks on transactions concluded by buyers, and by promptly reporting accidents and insurance-related incidents to the company’s insurer. Additional duties may be assigned from time to time, based on the needs of the business. The role is based in Centurion.

Duties and Responsibilities include:

• Review FICA (Know-Your-Customer KYC) documents on transactions concluded by buyers
• Identify and escalate any deficiencies and/or non-compliance to the relevant stakeholders
• Provide guidance and support to buyers on FICA documentation, as required
• Maintain accurate records of all FICA checks performed
• Assist with periodic audits and regulatory inspections related to FICA compliance.
• Report all accidents, damages, thefts, or other insurable incidents promptly and accurately to the company’s insurance broker and relevant stakeholders
• Gather and verify all required supporting documentation, including incident reports, photographs, and third-party information
• Maintain and update the accident and claims schedule/register
• Track the status of claims submitted to insurers, follow up on outstanding claims, and escalate delays or complications to the Head of Legal
• Liaise with internal departments and external service providers (e.g., insurers, assessors, repairers) as necessary to manage claims
• Assist in the collation of claims statistics and reports for management review
• Support the Compliance team as required
• Support the Head of Legal as required

Skills and Personal Attributes:

• Strong attention to detail
• Following Procedures
• Risk Awareness
• Time Management
• Stress Tolerance
• Detail Oriented
• Good Drafting / Written Communication
• People Management Skills
• Team collaboration as well as the ability to work independently

Requirements:

• 1-2 years experience in an administrative role.

Package Includes:

• Provident Fund
• Life Insurance
• Funeral Cover
• 15 Days Annual Leave

Customer Care Legal Liaison

Job Description

We are seeking a Customer Care Legal Liaison to join our team. The ideal candidate will be responsible for providing legal support and guidance to our customer care team to ensure compliance with laws and regulations related to customer interactions. The Customer Care Legal Liaison will also be responsible for handling any legal inquiries or issues that may arise from customer interactions.

Responsibilities:
– Review and provide legal guidance on customer care policies and procedures
– Ensure compliance with all laws and regulations related to customer interactions
– Handle legal inquiries or issues from customers or other external parties
– Collaborate with our legal team to address legal matters related to customer care
– Develop and maintain legal documents and resources for the customer care team
– Train and educate customer care team members on legal compliance requirements

Requirements:
– Bachelor’s degree in Law or related field
– Previous experience in a legal role or customer care role preferred
– Strong understanding of legal and regulatory requirements related to customer interactions
– Strong written communication skills, including accurate spelling and grammar
– Ability to work effectively in a fast-paced environment
– Detail-oriented and organized
– Ability to think critically and problem-solve effectively

Package Includes
-15 days annual leave
-Momentum FundsAtWork provident fund
-Market related salary
-Life Insurance

If you are a dynamic and detail-oriented individual with a passion for legal compliance and customer care, we encourage you to apply for the Customer Care Legal Liaison position at our company.

Customer Relations Team Manager

Job Description

We are seeking a highly motivated and experienced Customer Care Manager to lead our customer care team and ensure exceptional customer service experiences for our clients. The ideal candidate will have a passion for customer service, excellent communication skills, and strong leadership abilities.

Responsibilities:

1. Lead and manage a team of customer care representatives, providing guidance, training, and mentorship.
2. Develop and implement customer service policies and procedures to ensure consistency and high-quality service.
3. Monitor and analyze customer feedback and data to identify trends and areas for improvement.
4. Handle escalated customer issues and provide resolution in a timely and professional manner.
5. Collaborate with other departments within the company to ensure a seamless customer experience.
6. Conduct regular performance evaluations and provide feedback for team members.
7. Stay up to date on industry trends and best practices in customer service.

Qualifications:

1. Bachelor’s degree in business administration, Marketing, or a related field.
2. Minimum of 3 years of experience in customer service management.
3. Strong leadership and team management skills.
4. Excellent communication and interpersonal abilities.
5. Proficiency in Microsoft Office and customer service software.
6. Ability to work in a fast-paced environment and handle multiple tasks simultaneously.

Package includes:
-Market related salary
-15 Days Annual Leave
-Life Insurance
-Provident Fund

If you are a customer-focused professional with a track record of leading successful customer care teams, we would love to hear from you

Dealer Sales Assistant – Mbombela

Job Description

We are looking for young and energetic Dealer Sales Assistants to join our Dealer Sales team at Mbombela branch! 

The ideal candidate for this position will be a young and vibrant person who would like to pursue a career in vehicle sales.

Duties and Responsibilities:

• Actively engage with prospective customers
• Assist Dealer Sales Executives with their daily duties and responsibilities 
• Always well- informed about the stock available 
• Drive with clients on a test drive, while demonstrating all the features the vehicle has to offer, and provide educated answers to any potential questions
• Knowledge of costs, potential “add-ons” to offer, and an understanding of various pricing structures

Required Skills:

• Ability to build rapport with customers
• Excellent customer service skills
• Strong negotiation skills

Further Requirements:

• Minimum Grade 12
• Proven track record with contactable references
• Previous experience in Customer Service will be advantageous
• Own reliable transport including valid Drivers License

Benefits:

• Momentum FundsAtWork Provident Fund
• 15 Days Annual leave

Dealer Sales Executive – Vereeniging

Job Description

We are seeking an experienced Car Sales Executive to join our Sales team at our new branch in Vereeniging.  

The ideal candidate for this position will be an energetic expert on pre-owned vehicles, who can deliver high-quality customer service to each client when finding the right vehicle that suits their needs. 

Duties and Responsibilities:

Actively engage with prospective customers

Develop an in-depth understanding of our ever-changing car inventory and use that knowledge to encourage customers to make a purchase

Always well- informed about the stock available to make educated recommendations to customers

Drive with clients on a test drive, while demonstrating all the features the vehicle has to offer, and provide educated answers to any potential questions

Knowledge of vehicle mechanical workings, vehicle body condition (i.e. ability to identify paintwork / body putty / previous accident damage), and subsequent potential repair/recon costs

Required Skills:

Excellent relationship building and time management skills

Strong multitasking skills

Ability to quickly identify and address customer issues and find solutions

Ensure that clients are dealt with in an empathetic, professional, and respectful way

Ability to sell effectively over the phone

Ability to work collaboratively with other departments

Self-driven and ability to work on own initiative

Must be excellent at communicating information

Excellent customer service skills

Ability to manage multiple responsibilities at once by focusing on one task while keeping track of others; and switching back and forth between tasks based on their importance and urgency

Strong administrative skills

Strong negotiation skills

Resilient and ambitious

Commitment to hitting targets

Further Requirements:

Minimum Grade 12

Previous car sales experience will be a distinct advantage

Proven track record with contactable references

Computer literate

Previous experience in Customer Service will be a distinct advantage

Own reliable transport including a valid Driver’s License

Must be willing to work every second weekend and some public holidays

Package Includes:

Basic salary + commission component

Momentum Provident Fund

Discovery Life Insurance

15 Days Annual leave

F&I Assistant – Gqeberha

Job Description

We are looking for an F&I Assistant to work alongside our F&I Department at our branch in Gqeberha to assist with handling the financial aspect of clients when buying a vehicle.

Responsibilities include but are not limited to:

• Assist our F&I consultants with various admin duties 
• Assist in loading Finance Applications
• Performing other general administrative tasks
• Impeccable client service with professionalism and friendliness 
• Assist with explaining the costs, terms and contractual obligations of any finance transactions
• Assist with explaining to the customers all products and services on offer 
• Compile and submit files with required documentation to financial institutions
• Ensure that all transactions are followed up and paid out as soon as possible

Requirements:

• Grade 12
• NCA qualification
• Excellent administrative, organizing and communication skills
• Ability to perform effectively in a fast-paced dealership environment
• Valid driver’s license with own reliable transport
• Willing to work every second weekend and some public holidays

Package includes:

• Basic salary + commission component
• Cell phone allowance
• Momentum FundsAtWork Provident Fund
• Discovery Life Insurance
• 15 Days Annual Leave

Click here to apply

We wish you all the best with your applications.