Multichoice Vacancies

To apply, click on the link at the end of the posts and all the best with your applications.

Product Manager

Designation: Product Manager
Category: Group Technology
Level:
Closing date: 29-Jul-2025
Position Type: Permanent
Location: Explora Square
Job Description:
The Organization

The MultiChoice Group is a multinational media and entertainment group headquartered in South Africa, Dubai and the Netherlands with principal operations in pay television, video entertainment, advertising and content security. Brands within the Group include DStv, GOtv, SuperSport, M-Net, DStv Media Sales, Showmax and European-based content security leader Irdeto. We’re proud to say we serve 20 million subscribers across more than 50 African markets, with a successful history of identifying and adapting to industry trends, allowing us to continuously deliver the best in entertainment.

By joining our passionate and creative team, you can help us achieve our objectives of expanding our pay-TV and SVOD (Subscription Video On demand) subscriber bases, improving advertising sales, spearheading cutting-edge technology, supporting local content and providing an exceptional customer experience.

Join Africa’s most loved storyteller:

           Purpose of the Position

The role is accountable for the clear direction and performance of existing and future products and services based on market requirements and market trends. Outputs include the product performance and function, go to market strategies, operational product management, feature prioritisation, and extension of products and services into multiple channels
This position also entails research and development of future technologies that could be used as a Digital platform or that would simplify any component on the Digital platforms

Key Performance Objectives
Market analysis and product development
Conduct market research to identify market trends and opportunities for growth
Work with development team to create product roadmap and ensure product meets customer needs
Collaborate with cross-functional teams to launch new products and features
Analyse competitor offerings and market trends
Conduct proof of concepts and gather feedback for product iteration
Work with cross-functional teams to gather requirements for new products and features
Develop strategies and business cases around new and emerging product/platform trends
Provide a view on future technologies, including disruptive technologies, and trends that might improve customer journeys
Take a deep interest in new technologies and emerging media & broadcasting product trends and their relevance to the SA market
Develop the relevant business cases to support market deployments or extensions of capabilities
Customer engagement, retention, product management and performance

Develop and execute customer engagement and retention strategies
Build and maintain strong relationships with customers and stakeholders
Drive customer satisfaction and loyalty
Act as a subject matter expert for key customer journeys across products as well as awareness of best in class services
Develop a deep understanding of customer needs/insights for the development of enhanced products and services
Monitor product performance
Formulate and execute product performance strategies
Regularly conduct product reviews
Develop and test proof of concept products and services to enhance product suite
Identify and implement solutions that will streamline business processes, with an emphasis on usability and improve customer experience
Drive continuous improvement programmes for user experience and products and services
Analyse and understand product data and insights to inform product strategy

Revenue growth and profitability

Develop and execute strategies to drive revenue growth and profitability
Identify and prioritize opportunities for revenue growth
Monitor and analyse performance metrics to drive business decisions
Conduct market and customer research to identify revenue growth opportunities
Develop pricing strategies to maximize revenue
Analyse sales data and customer behaviour to make data-driven business decisions

Stakeholder management and communication

Build and maintain relationships with key stakeholders and partners
Communicate effectively with stakeholders to ensure alignment and understanding
Represent the company and its products in industry events and conferences
Regularly meet and communicate with key stakeholders and partners
Represent the company in industry events and conferences
Provide regular updates and reports to stakeholders and partners on product performance and company updates
Manage identified risks and ensure adherence to policies, and regulatory and statutory requirements
Qualifications

A Diploma/Degree in Business/Marketing/IT Management or equivalent qualification
A Post graduate would be advantageous
Experience

A minimum of 5 years experience working in a product environment across multiple channels
A minimum of 3 years in product specialist role
Proven track record in managing product development projects with high levels stakeholder management and communication in a fast pace environment
Project delivery management within a corporate and/ or outsourced basis (minimum 2+ years)
Proven ability to understand product development principles
Good understanding of enabling technology and digital platforms would be advantageous

Technical Competencies

Possess a proven, credible knowledge and track record of new product implementation and product development
Effective communication abilities to motivate and align broad range of stakeholders
Effective conflict management across business areas and cross functional teams
An understanding of change management process, particularly within the product management discipline in order to coordinate effective product enhancements and quality assurance
Self-directed and able to independently define tasks and make decisions where deemed necessary

Senior Agile Specialist

Designation: Senior Agile Specialist
Category: Group Technology
Level:
Closing date: 29-Jul-2025
Position Type: Permanent
Location: Explora Square
Job Description:
The Organization

The MultiChoice Group is a multinational media and entertainment group headquartered in South Africa, Dubai and the Netherlands with principal operations in pay television, video entertainment, advertising and content security. Brands within the Group include DStv, GOtv, SuperSport, M-Net, DStv Media Sales, Showmax and European-based content security leader Irdeto. We’re proud to say we serve 20 million subscribers across more than 50 African markets, with a successful history of identifying and adapting to industry trends, allowing us to continuously deliver the best in entertainment.
By joining our passionate and creative team, you can help us achieve our objectives of expanding our pay-TV and SVOD (Subscription Video On demand) subscriber bases, improving advertising sales, spearheading cutting-edge technology, supporting local content and providing an exceptional customer experience.
Join Africa’s most loved storyteller!

          Purpose of the Position

To lead and coordinate delivery across digital products, platforms, and engagement initiatives for the MCSA and MAH businesses.
Ensure effective execution of prioritized work, alignment of cross-functional teams, and timely delivery of value to market.
Drive delivery excellence by removing impediments, managing dependencies, and promoting agile practices across squads.
Support the organisation’s digital enablement strategy by fostering collaboration and ensuring seamless execution across product, design, technology, and business stakeholders.
Key Performance Objectives

Agile Process Delivery & Control
Collaborate and leverage contacts in the wider Agile community to deliver the best possible outcomes for the technology division
Work with technical team on sizing of user stories and prioritization and lead the team’s efforts in continuous improvement in the case of Scrum
Identify issues, risks and recommendations of Agile teams and operating models
Perform tracking and management as required by the selected agile frameworks chosen
Develop learning plans to elevate teams to higher levels of maturity and effectiveness
Remove impediments, eliminate any blocking issues beyond the team’s authority or solicit support from other teams / stakeholders until a resolution is reached, so that the team can remain focused on achieving the sprint goals in line with larger objectives
Continually seek opportunities to increase customer satisfaction and deepen customer relationships

Agile Project Management
Plan and manage projects and initiatives to deliver within timelines, budgets and people requirements
Increase expertise within the use of Agile project management tools
Optimize system support, development and project management processes using an agile / scrum focused vision
Communicate project status, issues, risks to all stakeholders including executive sponsors and team members, identify and resolve issues and conflicts, mitigate risks where applicable
Support practitioners and projects, identify areas for improvement, develop improvement plans and work with individuals and teams to implement such improvements Facilitate the team’s progress toward sprint goals
Work with Business Analyst, Project Manager, Product Owner and other stakeholders to develop user stories and prioritize backlog of work

Digital Development Team
Support
Present and support Agile education and training activities as required
Engage and include all team members and encourage a collaborative approach in completing tasks
Understand the priorities and interdependencies of past, current and future work to ensure optimal outcomes
Provide suggestions and guidance when assisting the team with working through blockers, risks and improvement opportunities
Enable the rules of the Agile process to enable a high-performing team
Stakeholder Relations

Provide specialized support to internal and external stakeholders to ensure achievement of functional and organizational objectives
Establish and monitor healthy, diverse internal and external relations and implement remedial actions where required, in the achievement of organizational goals
Reporting

Provide timely and accurate reports in accordance with business and management requirements
Report on status, risk and timelines regarding team initiatives to provide visibility and line of sight
Collate and submit weekly, monthly and quarterly reports on progress reports

Qualifications

Degree (Information Technology – desirable)
Agile certifications
Project management certifications
Experience

5-8 years’ experience as a Software delivery management with at least one major agile framework, e.g. Scrum
Experience in Project Management
Proficient in methodologies concepts and principles
Technical Competencies

Interpersonal skills
Risk management and escalation
Proficiency in Microsoft Office Suite
Systems knowledge
Project/Program Management

Senior Developer (Back End)

Designation: Senior Developer (Back End)
Category: Group Technology
Level:
Closing date: 30-Jul-2025
Position Type: Permanent
Location: Explora Square
Job Description:
The Organisation

The MultiChoice Group is a multinational media and entertainment group headquartered in South Africa, Dubai and the Netherlands with principal operations in pay television, video entertainment, advertising and content security. Brands within the Group include DStv, GOtv, SuperSport, M-Net, DStv Media Sales, Showmax and European-based content security leader Irdeto. We’re proud to say we serve 20 million subscribers across more than 50 African markets, with a successful history of identifying and adapting to industry trends, allowing us to continuously deliver the best in entertainment.

By joining our passionate and creative team, you can help us achieve our objectives of expanding our pay-TV and SVOD (Subscription Video On demand) subscriber bases, improving advertising sales, spearheading cutting-edge technology, supporting local content and providing an exceptional customer experience.

Join Africa’s most loved storyteller!

Purpose of the Position:

Will play a role in the development, maintenance and support of technical solutions in the online, media and video on demand space.

This is a role for those who can think and act independently in a start-up like environment. It is for the developer/engineer that wants to be a craftsman, rather than just code a generator. It is about being passionate about code you’ve written. It’s about building big things, looking to the future and striving for solutions that become game changers in the media space. Blue sky vision and green field’s projects are more the norm then exception for this role.

   Key Performance Objectives

Development Operation
Design and prototype interactive applications based on business requirements.
Develop and maintain technical system requirements based on business needs.
Design and implement best practice environments and/or technical architecture
Develop and implement best practice release and/or deployment strategies
Develop interactive APIs based on approved specifications and prototypes.
Develop, test, debug and maintain applications and/or code.
Develop, update and maintain technical documentation.
Integrate existing as well as new applications onto Online, Mobile, Broad band & Broadcast platforms.
Participate in the entire application lifecycle, focusing on coding and debugging.
Write clean code to develop functional APIs.
Troubleshoot and debug applications.
Perform unit tests to optimize performance.
Manage cutting-edge technologies to improve legacy applications.
Collaborate with Front-end developers to integrate user-facing elements with server side logic.
Gather and address technical and design requirements.
Provide support to internal teams.
Build reusable code and libraries for future use.
Liaise with other developers, designers and system administrators to identify new features.
Follow emerging technologies.
Qualifications Essential:

Degree in Information Technology
Relevant Information Technology certification(s) and/or accreditation(s)
Experience:

Essential

5-8 years’ experience in a similar role
Technical Competencies:

You have exceptional knowledge of Java, JSON, XML, XSL
Solid SOA, BPM, ESB, and rules experience
Fully competent in C#
Solid experience with frameworks such as Scrum
Open Source fanatic
Full Stack Microsoft Framework
.NET
AZURE (Cloud) full stack
Hybrid architecture frameworks
ITIL
Release Management
Deployment Strategies
CI/CD knowledge. Experience with the likes of Jenkins, ADO, AWS,
Test Driven Development (TDD) and/or Behavior Driven Development (BDD)
Solid understanding of Agile methodologies, SCRUM experience would be advantageous.
RDBMS experience (MySQL, MSSQL)
NoSQL knowledge would be a definite advantage (MongoDB, Cosmos,Neo4J)
Mobile / Tablet development experience would be a plus (Android, iOS

Senior Manager: Engagement and Retention

Designation: Senior Manager: Engagement and Retention
Category: Group Technology
Level:
Closing date: 29-Jul-2025
Position Type: Permanent
Location: Explora Square
Job Description:
The Organisation

The MultiChoice Group is a multinational media and entertainment group headquartered in South Africa, Dubai and the Netherlands with principal operations in pay television, video entertainment, advertising and content security. Brands within the Group include DStv, GOtv, SuperSport, M-Net, DStv Media Sales, Showmax and European-based content security leader Irdeto. We’re proud to say we serve 20 million subscribers across more than 50 African markets, with a successful history of identifying and adapting to industry trends, allowing us to continuously deliver the best in entertainment.

By joining our passionate and creative team, you can help us achieve our objectives of expanding our pay-TV and SVOD (Subscription Video On demand) subscriber bases, improving advertising sales, spearheading cutting-edge technology, supporting local content and providing an exceptional customer experience.

Join Africa’s most loved storyteller!

Key Performance Objectives

Strategic Operations
Oversee the execution of loyalty and retention strategies, ensuring they align with customer expectations and business objectives.
Ensure that data flows between digital platforms and agent systems are smooth, allowing for consistent rewards redemption and offer visibility for customers across channels

Product Leadership
Oversee the product lifecycle of offers, loyalty programmes, and rewards systems, guiding the team in the prioritisation of features, solutions, and enhancements based on business needs.
Lead the product strategy for technology-driven solutions in customer engagement and retention, ensuring that products are aligned with overall business goals.
Provide strategic direction to the Product Owners and Managers, ensuring that they are driving value for customers while maintaining alignment with technical teams.
Foster innovation within the product team, continuously refining the product roadmap and adapting to customer needs and feedback.

Technology Integration
Ensure alignment of technology platforms for offers, loyalty programmes, and rewards across touchpoints (app, chatbots and agent systems).
Ensure that all business requirements related to offers, rewards, and loyalty initiatives are translated into clear technical specifications, in partnership with relevant teams (e.g., design, engineering, operations).
Oversee integration efforts to ensure that efficient delivery across platforms, ensuring a seamless customer experience across self-service and agent-assisted channels.

Stakeholder Management
Work closely with senior business leaders to ensure alignment on the vision for CVM and loyalty programmes, translating business objectives into actionable technical requirements.
Coordinate with business and technology stakeholders to avoid duplication of efforts and to ensure that solutions are optimised for the customer experience.

People Management

Provide guidance and support to product focused team members, ensuring they have the tools, resources, and development opportunities to thrive.
Develop team capabilities by setting clear goals, fostering a collaborative environment, and driving high-performance standards across products.
Ensure that product leaders (Product Owners and Managers) are aligned with both business and technical goals, empowering them to deliver value to customers.
Encourage frequent knowledge sharing between team members.
Determine and analyse development needs for the team and ensure that identified training requirements are budgeted for and executed.
Interview and recruit new members of the team, including determining appropriate compensation levels with input from Human Capital.
Create effective workforce and recruitment demand plans to ensure that current and future business requirements can be met.
Review and update the department’s organisation structure and role descriptions on at least an annual basis to ensure that they are fit for purpose and contain all the accountabilities of each team member.
When required, initiate disciplinary processes for team members calling on support from Human Capital when required.
Resolve grievances raised by team members and escalate only if required.
Address poor performance of any team member through the formal Performance Improvement program and ensure that continued poor performance is appropriately dealt with.
Motivate team members and ensure that their efforts are recognized

Operational Delivery

Ensure systems and platforms are optimised for both performance and scalability, driving operational excellence and achieving business outcomes.
Provide regular performance updates to leadership, identifying areas for optimisation, and driving improvements in customer engagement, loyalty, and retention.
Collaborate with commercial business teams to ensure that the customer journey is consistent across self-service platforms and agent interactions, providing relevant rewards and offers at the right time.

Qualifications

Degree in Technology, business or similar qualification
Postgrad Qualification or Equivalent NQF Level 8 Qualification advantageous

Experience

8-10 years of experience in customer retention technology implementation, with a focus on CVM systems, loyalty platforms, and customer facing digital systems
Proven experience working with cross-functional teams to implement complex technical solutions that directly impact customer engagement, loyalty, and retention
Strong background in CRM tools, digital platforms (e.g., mobile apps, web portals), and contact centre technologies
Experience collaborating with business teams to translate commercial CVM and rewards strategies into actionable technical initiatives
Experience leading cross-functional product or technical teams, including mentoring and performance management.
Successfully led the implementation of a loyalty platform that increased customer retention.

Technical Competencies

Understanding of backend integrations and API management to ensure smooth data flow across self-service platforms and agent systems
Strong leadership skills to work with cross-functional teams to integrate, optimise, and scale technology solutions that enable offers, rewards or loyalty programmes
Familiarity with loyalty management systems and digital engagement platforms (e.g., Salesforce, HubSpot etc.
Ability to define and govern the technical roadmap for loyalty and engagement platforms, ensuring scalability and alignment with business goals.

Senior Manager: Self-Service Platform

Designation: Senior Manager: Self-Service Platform
Category: Group Technology
Level:
Closing date: 29-Jul-2025
Position Type: Permanent
Location: Explora Square
Job Description:
The Organisation

The MultiChoice Group is a multinational media and entertainment group headquartered in South Africa, Dubai and the Netherlands with principal operations in pay television, video entertainment, advertising and content security. Brands within the Group include DStv, GOtv, SuperSport, M-Net, DStv Media Sales, Showmax and European-based content security leader Irdeto. We’re proud to say we serve 20 million subscribers across more than 50 African markets, with a successful history of identifying and adapting to industry trends, allowing us to continuously deliver the best in entertainment.

By joining our passionate and creative team, you can help us achieve our objectives of expanding our pay-TV and SVOD (Subscription Video On demand) subscriber bases, improving advertising sales, spearheading cutting-edge technology, supporting local content and providing an exceptional customer experience.

Join Africa’s most loved storyteller

Purpose of the Position

To lead the strategy and day-to-day execution of self-service across platforms (Chat, WhatsApp, App and Web portals) for account management. This role will focus on creating an intuitive, self-service experience that empowers customers to independently manage their subscriptions and increase digital adoption. Using AI-driven solutions, chatbots, and other digital tools, this role ensures a seamless, efficient experience that enhances customer satisfaction and drives operational efficiency.

     Key Performance Objectives   

Strategic Operations
Own the product strategy for self-service subscription account management across WhatsApp and the App, ensuring these channels are seamless, efficient, and meet customer needs.
Define and drive the product roadmap, prioritising initiatives that align with both customer demand and business goals (e.g., subscription management, account upgrades/downgrades, payment integration).
Prioritise features and enhancements based on customer feedback, business goals, and technical feasibility, ensuring chatbot interactions provide a seamless, engaging customer experience.

Product Leadership

Lead the product strategy for technology-driven solutions in service, ensuring that solutions are aligned with overall business goals.
Provide strategic direction to the Product Owners and Managers, ensuring that they are driving value for customers while maintaining alignment with technical teams.
Foster innovation within the product team, continuously refining the product roadmap and adapting to customer needs and feedback.

Technology Integration

Ensure platforms are scalable, secure, and designed to accommodate future growth, with an emphasis on automation and AI to drive efficiency in account management.
Ensure that all digital adoption initiatives are translated into clear technical specifications, in partnership with relevant teams (design, engineering and operations).
Lead the integration of chatbot technologies within the self-service platform, ensuring alignment with backend systems (e.g., CRM, billing systems) for accurate and efficient subscription management.

Stakeholder Management

Work closely with senior business leaders to ensure alignment on the vision for digital adoption, translating business objectives into actionable technical requirements.
Coordinate with business and technology stakeholders to avoid duplication of efforts and to ensure that solutions are optimised for the customer experience.

People Management

Provide guidance and support to product focused team members, ensuring they have the tools, resources, and development opportunities to thrive.
Develop team capabilities by setting clear goals, fostering a collaborative environment, and driving high-performance standards across products.
Ensure that product leaders (Product Owners and Managers) are aligned with both business and technical goals, empowering them to deliver value to customers.
Encourage frequent knowledge sharing between team members.
Determine and analyse development needs for the team and ensure that identified training requirements are budgeted for and executed.
Interview and recruit new members of the team, including determining appropriate compensation levels with input from Human Capital.
Create effective workforce and recruitment demand plans to ensure that current and future business requirements can be met.
Review and update the department’s organisation structure and role descriptions on at least an annual basis to ensure that they are fit for purpose and contain all the accountabilities of each team member.
When required, initiate disciplinary processes for team members calling on support from Human Capital when required.
Resolve grievances raised by team members and escalate only if required.
Address poor performance of any team member through the formal Performance Improvement program and ensure that continued poor performance is appropriately dealt with.
Motivate team members and ensure that their efforts are recognized

Operational Excellence and Continuous Improvement

Drive continuous improvement in platform performance, focusing on scalability, availability, and customer experience.
Work with support and technical teams to resolve any issues related to platform outages, bugs, or customer complaints, ensuring minimal disruption to the customer experience.
Oversee the implementation of automation tools, chatbot enhancements, and AI-driven solutions to reduce customer service load and enhance self-service capabilities.

Operational Delivery

Focus on driving customer satisfaction, platform adoption, and cost savings through self-service automation and feature optimisations.
Leverage AI, machine learning, and automation to continuously improve the customer experience on self-service platforms.
Work closely with operations, engineering, and business teams to ensure WhatsApp and App platforms are optimised for self-service functionality and customer experience.
Qualifications

Degree in Technology, business or similar qualification
Postgrad Qualification or Equivalent NQF Level 8 Qualification advantageous
Experience

8 – 10 years of experience in technical product management, specifically with self-service platforms (e.g., WhatsApp, chatbots, apps and web portals), with a focus on subscription management
Proven experience in integrating chatbots with CRM systems, billing platforms, and other backend technologies to enable seamless subscription management.
Technical Competencies

Proficient in applying mobile-first design principles, chatbot technologies, and self-service automation to enhance digital platforms
Ability to leverage customer data to inform product decisions and improvements through data analytics.
Experience with backend integrations, CRM, billing systems, and payment gateways.
Knowledge of data analytics tools, as well as A/B testing and product optimisation.
Experience with platform integrations (e.g., CRM, billing systems) and a strong understanding of API management.

Senior Streaming Engineer

Designation: Senior Streaming Engineer
Category: Group Technology
Level:
Closing date: 29-Jul-2025
Position Type: Permanent
Location: Explora Square
Job Description:
The Organization

The MultiChoice Group is a multinational media and entertainment group headquartered in South Africa, Dubai and the Netherlands with principal operations in pay television, video entertainment, advertising and content security. Brands within the Group include DStv, GOtv, SuperSport, M-Net, DStv Media Sales, Showmax and European-based content security leader Irdeto. We’re proud to say we serve 20 million subscribers across more than 50 African markets, with a successful history of identifying and adapting to industry trends, allowing us to continuously deliver the best in entertainment.

By joining our passionate and creative team, you can help us achieve our objectives of expanding our pay-TV and SVOD (Subscription Video On demand) subscriber bases, improving advertising sales, spearheading cutting-edge technology, supporting local content and providing an exceptional customer experience.

Join Africa’s most loved storyteller!!

Key Customers

External individuals or groups as well as individuals or groups within the organization to whom products, services, programmes and information is supplied.

Live Streaming and VOD Operations
Connected Video Engineerings (Showmax & DStv)
R&D and Architecture
Information Technology
Supersport
MNet
Irdeto
Purpose of the Position:

To implement and provide guidance on all the Live Streaming and VOD technical requirements and maintenance.

Key Performance Objectives

Operational Delivery
Provide input in the creative design and implementation of new technology and system changes
Provide solutions to minimize/negate impact of technical problems impacting the delivery of content within the Live Streaming and VOD value chain.
Ensure Implementation and support of new Live Streaming and VOD technologies
Provide input into the investigation of Live Streaming and VOD technology equipment functionality, capacity and capabilities for future growth.
Manage a workflow disaster recovery process.
Assess operational risks and anticipate future customer needs.
Provide technical support in an environment that functions 24/7
Provide input or advice on systems maintenance and setup.
Provide input into systems maintenance budget.
Monitor the Live Streaming and VOD automation system and report on problems and attempt possible short term fixes
Manage software updates and installations
Provide weekly statistics as well as incident reports

Stakeholder Management and Benchmarking
Pick up trends in the environment and effectively communicate trends to relevant stakeholders,
Provide feedback on deliverables through appropriate communication channels and technical report writing
Stay abreast of the latest technology that has the potential to impact the Live Streaming and VOD environments.

Qualifications
A Diploma in IT, Electrical Engineering, equivalent technical qualification, or adequate experience in the IT industry.
Experience
A minimum of 3 – 5 years working experience supporting and maintaining a technical Live Streaming and VOD environment
Proven track record of fault finding and troubleshooting in a complex technical environment
Experience in Linear Streaming and VOD delivery value chain (AWS Elemental encoder, Unified Streaming packager)
Knowledge of streaming protocols (DASH, SmoothStreaming, HLS) and DRMs (Google Widevine, Apple FairPlay, Microsoft PlayReady)
Live Streaming and VOD operating systems knowledge (Unix systems, Varnish Cache, etc.)
Technical Competencies
Live Streaming and VOD infrastructure
Quality Management

Click here to apply

We wish you all the best with your applications