Betway Vacancies

To apply, click on the link at the end of the posts and all the best with your applications

Fraud & Risk Analyst – Lagos

Kick-start your career in the online gaming world and experience the very latest in technology and innovation.

Who we are

We’re part of Super Group, the NYSE-listed digital gaming company behind some of the world’s leading Sports and iGaming brands.

At Betway, we’re driven by our shared vision to become the global leader in the online sports betting and casino industry. Our people are forward-thinking team-players who thrive on a collective diversity of skills and backgrounds. Founded in 2006, our teams in Guernsey, London, Malta, Germany, Portugal and Spain and are constantly expanding and evolving.

Who we’re looking for

We’re on a thrilling journey of growth and innovation, and we need passionate, driven individuals to join us. At Betway, every day is action-packed, and we expect you to bring your A-game. In return, you’ll find a supportive environment where your skills can flourish and your career can soar.

Ready to become a game-changer? Supercharge your career with us and be part of something extraordinary.

Why we need you

We’re on a mission to create extraordinary experiences for our customers, and we believe that your unique skills, passion and superdrive will help us achieve our vision.

The Fraud & Risk Analyst is responsible for monitoring, analyzing, and investigating payment transactions to identify and prevent fraudulent activities. This role ensures the integrity of payment processes by detecting suspicious patterns, resolving payment disputes, and mitigating financial risks. The analyst will work closely with cross-functional teams to ensure compliance with company policies, industry regulations, and anti-fraud best practices. This role plays a critical part in safeguarding revenue, protecting customers, and maintaining operational excellence through proactive fraud prevention measures, detailed reporting, and continuous improvement initiatives.

What you’ll be doing

As part of your role, your responsibilities will include:

• Adhere to corporate-wide and team-specific policies, procedures, and guidelines.
• Monitor and analyze deposits.
• Verify and approve withdrawal requests.
• Investigate flagged or alerted customer accounts generated by the Fraud framework.
• Identify, review, and analyze suspicious gaming activities.
• Block and unblock customer accounts following procedures and guidelines.
• Assess player activity and behavior from a responsible gaming and anti-money laundering perspective.
• Ensure KYC documents submitted by players are properly vetted and comply with company standards and SLA timelines.
• Ensure that tasks are performed in line with the compliance and legal obligations deriving from the respective jurisdictions.
• Investigate payment-related discrepancies, chargebacks, and disputes, and work collaboratively with internal teams and external stakeholders to resolve issues effectively
• Work closely with the Customer Service teams to address payment-related issues and resolve customer inquiries in a timely manner.
• Any other ad-hoc tasks as required by the Team Lead.

This job description is not intended to be an exhaustive list of responsibilities. You may be required to complete other reasonable duties in order to achieve business objectives

Essential skills you’ll bring to the table

The necessary skills that we require for this role include:

• Strong attention to detail & accuracy skills
• Strong analytical & investigative skills
• Proficiency in fraud detection tools, payment platforms, and data analysis software
• Strong problem-solving and decision-making skills
• Ability to detect patterns, anomalies, and suspicious activity in transactions
• Strong knowledge of payment processing workflows and fraud prevention best practices
• Strong communication & report writing skills
• Strong interpersonal & collaboration skills to work with cross-functional teams
• Ability to work effectively under pressure and manage multiple cases simultaneously

Desirable skills you’ve got up your sleeve

It would be great if you also have some the following skills:

• Previous experience in fraud analysis, risk management, or payment operations in fintech, banking, or e-commerce
• Understanding of chargeback processes, card scheme rules, and dispute management
• Familiarity with regulatory and compliance requirements related to anti-money laundering (AML), counter-terrorist financing (CTF), and data privacy
• Experience in using SQL or similar tools to query transaction data
• Knowledge of emerging fraud trends, social engineering tactics, and cybersecurity threats
• Experience in developing and implementing fraud prevention strategies and policies

Our values are non-negotiables

Our culture is underpinned by core values that are linked to key behavioural competencies. Along with the below behavioural competencies, these are essential for all employees in order for you to embed in and drive our culture forward.

These competencies are:

• Adaptability
• Ownership and accountability
• Initiating action
• Resilience
• Team orientation
• Integrity
• Innovation

What you’ll get back

We offer a great variety of personal and professional benefits to help you thrive at Betway and Super Group. This includes:

• We’re dedicated to your supergrowth. Our comprehensive learning and development programmes give you a range of resources and opportunities to expand your skills and advance your career.
• Your hard work and achievements won’t go unnoticed. Our innovative Performance Tool ensures you receive regular, constructive feedback, helping you to continuously improve and reach your full potential.
• Our Employee Assistance programme offers a variety of benefits which you and your family can benefit from.
• HMO

Be part of that Superclass feeling.

At Super Group, diversity is part of our DNA. With teams across 17 countries, 85 nationalities, and 30 languages, we take equal opportunities seriously, championing a supportive, inclusive and empowering environment wherever you are in the Group.

It’s all about putting your experience first and ensuring honesty and fairness in all we do.
Here, your growth is supported and your contributions valued.

Game on!

*Please note we will apply relevance to our Talent Management and Talent Development Programme as part of our recruitment process.

*Shortlisted candidates may need to complete an assessment.
 

This position requires trust and honesty it has access to customers financial details – therefore a credit and criminal record check will be conducted. The qualifications identified herein are an inherent job requirement; therefore, a qualification verification check will be done. By applying for this role, and supplying the necessary details, you hereby grant us permission to apply for these checks. This will be done in a confidential manner, and solely for the purposes of verification.

Should you not hear from us within 2 weeks, please deem your application as unsuccessful.

The perfect place to work, play and grow!

Click here to apply

Front-End Developer – Hybrid

Kick-start your career in the online gaming world and experience the very latest in technology and innovation.

As part of your role, your responsibilities will include:

• Developing new features, applications and solutions as well as maintaining existing ones
• Designing technical solutions to meet business requirements
• Optimise application for maximum speed and scalability
• Taking part in team activities such as collaborative-development and code-reviews.
• Taking part in cross-team activities such as knowledge-sharing and documentation.
• Fixing any website issues or bugs that arise
• Taking initiative to find and resolve issues.
• Ensuring websites are accessible across many platforms, including laptops and smartphones
• Routinely testing websites for ease of use, speed and other quality factors
• Collaborate with back-end developers and web designers to improve usabilityThe necessary skills that we require for this role include:
• 3+ years’ experience
• Proven work experience as a Front-end developer
• In-depth understanding of the entire web development process (design, development and deployment)
   

Required web development skills:

• HTML
• CSS
• JavaScript
• Typescript
• Experience with GIT version control
• Understanding of key website design principles and SEO optimisation
• Advanced knowledge of SPA’s
• Excellent knowledge of browser troubleshooting and debugging practices and techniques
• Modern JavaScript framework (React, Vue, Angular etc)
• Able to support older web technologies such as ie11 and es5
• Experience in development practices like test-driven development, continuous integration and deployment
   

Desired development skills:

• Experience with Server-Side frameworks advantageous
• Development with modern CSS tools (SASS, LESS, etc)
• Familiar with content management systems and design software such as Figma
• Familiar with state management such as Redux, Vuex, Pinia, RxJs
• Excellent debugging and tracing skills and techniques
• Exposure to being involved in several complex projects
• Familiarity with Websockets
  ​

Interpersonal requirements:

• Able to work closely with designers and product owners
• Excellent verbal and written communication skills
• Good team player
• Analytical skills
• Hard working individual, able to work under pressure
• Stay up-to-date on emerging technologies
• Analytical and detail-oriented
• Advanced problem-solving skills
• Observant and able to remain focused on tasks for long periods of time
• Able to be self sufficient and accountable for own work
• Results orientated
• A knack for benchmarking and optimization

*Please note we will apply relevance to our Talent Management and Talent Development Programme as part of our recruitment process.

*Shortlisted candidates may need to complete an assessment.
 

This position requires trust and honesty it has access to customers financial details – therefore a credit and criminal record check will be conducted. The qualifications identified herein are an inherent job requirement; therefore, a qualification verification check will be done. By applying for this role, and supplying the necessary details, you hereby grant us permission to apply for these checks. This will be done in a confidential manner, and solely for the purposes of verification.

Should you not hear from us within 2 weeks, please deem your application as unsuccessful.

The perfect place to work, play and grow!

Click here to apply

Software Developer – Hybrid

Kick-start your career in the online gaming world and experience the very latest in technology and innovation.

Software Development

The Software Developer develops software solutions by studying information needs; conferring with users; studying systems flow, data usage and work processes; investigating problem areas and following the software development lifecycle. This role is responsible for maintaining current systems (web/other) and develop new systems (web/other) using the latest technologies. They are responsible for supporting code reviews and in coordinating pair programming.  The Software Developer also assists in applying agile methodology in the team.

Testing and deployment

The Software Developer develops tools and applications by producing clean, efficient code. They automate tasks through appropriate tools and scripting. The Software Developer develops and monitors CI/CD pipelines. This role is also responsible for reviewing and debugging code. The Software Developer performs validation and verification testing in line with quality standards.

Technical support and documentation

The Software Developer provides second/third line support to IT for software deployed into company eco system. They monitor systems performance and ensure all SLA’s are met. The Software Developer assists technical writers with technical documentation and user manuals.

Analysis

This role is accountable for analyzing and resolving complex and high impact production issues where required. The Software Developer also identifies ideas to improve system performance and impact availability. They provide quality assurance reviews and the evaluation of existing and new software products when required.

Mentoring and Knowledge transfer

The Software Developer is accountable for the technical guidance and mentoring of Junior  Developers. They are also expected to share business and technical knowledge within the greater team.

Best practice

The Software Developer ensures that software deliverables comply with quality standards and are completed on time. This role supports the implementation of best practices, coding standards and relevant methodologies.

*Please note we will apply relevance to our Talent Management and Talent Development Programme as part of our recruitment process.

*Shortlisted candidates may need to complete an assessment.
 

This position requires trust and honesty it has access to customers financial details – therefore a credit and criminal record check will be conducted. The qualifications identified herein are an inherent job requirement; therefore, a qualification verification check will be done. By applying for this role, and supplying the necessary details, you hereby grant us permission to apply for these checks. This will be done in a confidential manner, and solely for the purposes of verification.

Should you not hear from us within 2 weeks, please deem your application as unsuccessful.

The perfect place to work, play and grow!

Click here to apply

Contact Centre Agent – Maputo

Kick-start your career in the online gaming world and experience the very latest in technology and innovation.

Who we are

We’re part of Super Group, the NYSE-listed digital gaming company behind some of the world’s leading Sports and iGaming brands.

At Betway, we’re driven by our shared vision to become the global leader in the online sports betting and casino industry. Our people are forward-thinking team-players who thrive on a collective diversity of skills and backgrounds. Founded in 2006, our teams in Guernsey, London, Malta, Germany, Portugal and Spain and are constantly expanding and evolving.

Who we’re looking for

We’re on a thrilling journey of growth and innovation, and we need passionate, driven individuals to join us. At Betway, every day is action-packed, and we expect you to bring your A-game. In return, you’ll find a supportive environment where your skills can flourish and your career can soar.

Ready to become a game-changer? Supercharge your career with us and be part of something extraordinary.

Why we need you

We’re on a mission to create extraordinary experiences for our customers, and we believe that your unique skills, passion and superdrive will help us achieve our vision.

As a [insert role name] you’ll be supporting the delivery of [i.e. a high-quality service within the corporate secretariat function], covering [list a few activities]. This will help us excel at [what] to stay ahead of the game.

What you’ll be doing

The Contact Centre Agent typically reports to the Contact Centre Coach.  The Contact Centre Agent’s main purpose is to understand the customers’ needs, exceed the customers’ expectations and to execute everything possible to provide them with the best experience. Customer satisfaction is the focal point for a Contact Centre Agent’s role. While keeping this in mind the Agent needs to perform his duties in line with the company’s policies, procedures, and regulations.

Specific duties will include, but are not limited to, the following:

Customer Management

The Contact Centre Agent provides world-class customer service by timeously responding to customer queries with excellence. They are responsible for customer relationship-building to ensure that the brand reputation is upheld to the highest standards as well as ensuring that customers are satisfied with the service given after every interaction.

They process and resolve incoming and outgoing contacts in a multimedia environment.  Liaising with Coaches / Managers to convey/highlight any issues and/or complaints that may affect the business as a whole, our betters and internal clients/stakeholders negatively. Monitoring internal systems and informing the Coach/Manager on duty if these are not operating, or responding, correctly.

Quality And Productivity:

The Contact Centre Agent strives for first contact resolution on all queries received from our sport betters. They need to ensure that any and all communications with our betters is of the requires standard and expected quality.

The Contact Centre Agent will ensure that all communications and volume received during their respective shift is dealt with in the required time frame and manner as stipulated in our policies and procedures. By doing this they will ensure that they correctly and diligently follow all requirements set out in the pursuit of excellent customer service. Once a query is resolved it is also expected to capture all communication without sport betters as well as escalate to the relevant stakeholders where needed.

Ambassador Requirements:

The Contact Centre Agent will recognize the importance of meeting required handling times and endeavour to support the team in any way possible, this may mean staying beyond shift hours from time to time to complete communication and volume received during their respective shift to ensure a clean shift handover. It is important the Agent keeps their finger on the pulse of player experience and communication, liaising with Coach / Managers to offer insights and improvements that can be implemented based on player experience in the aim to improve how the business can provide services to our players.

To perform in this role the Agent needs to have a high regard for self-improvement through ensuring up-skilling and training is requested when the need arises. The Agent needs to consistently live the values of the brand and business at all times.

This job description is not intended to be an exhaustive list of responsibilities. You may be required to complete other reasonable duties in order to achieve business objectives.

Essential skills you’ll bring to the table

The necessary skills that we require for this role include:

• Strong verbal and written communication skills, with the ability to convey complex ideas clearly and effectively
• Fluent in Portuguese and English reading and writing skills.
• Experience working collaboratively in cross-functional teams, with a focus on achieving shared goals
• Expertise in managing multiple tasks simultaneously, with a track record of delivering on time and within scope
• Exceptional attention to detail, ensuring high standards of quality in all outputs
• Ability to adapt quickly to changing environments and priorities, maintaining effectiveness in dynamic situations
• Marketing Degree or relevant qualification/experience
• Ability to communicate across all levels
• Strong project management skills
• Numbers driven with strong analytical skills
• Excellent interpersonal and negotiation skills
• Must be deadline and target driven with good time management
• Web / e-commerce experience advantageous but not a necessity
• Ability to work under pressure and adapt well to change 
• Strong organizational, communication, presentation and facilitation skills for effective output co-ordination
• Highly computer literate

Desirable skills you’ve got up your sleeve

It would be great if you also have some the following skills:

• In-depth knowledge of sports betting markets, including odds calculation, betting types and market trends
• Previous experience in the online gaming or casino industry, with a strong understanding of player behaviour and industry regulations
• Familiarity with gambling regulations and compliance requirements in various jurisdictions, ensuring adherence to legal standards
• Experience in developing and executing customer retention strategies

Our values are non-negotiables

Our culture is underpinned by core values that are linked to key behavioural competencies. Along with the below behavioural competencies, these are essential for all employees in order for you to embed in and drive our culture forward.

These competencies are:

• Adaptability
• Ownership and accountability
• Initiating action
• Resilience
• Team orientation
• Integrity
• Innovation

What you’ll get back

We offer a great variety of personal and professional benefits to help you thrive at Betway and Super Group. This includes:

• We’re dedicated to your supergrowth. Our comprehensive learning and development programmes give you a range of resources and opportunities to expand your skills and advance your career.
• Your hard work and achievements won’t go unnoticed. Our innovative Performance Tool ensures you receive regular, constructive feedback, helping you to continuously improve and reach your full potential.
• Our Employee Assistance programme offers a variety of benefits which you and your family can benefit from.

Local benefit, e.g.:

• Medical aid
• Lunch Allowance

Be part of that Superclass feeling.

At Super Group, diversity is part of our DNA. With teams across 17 countries, 85 nationalities, and 30 languages, we take equal opportunities seriously, championing a supportive, inclusive and empowering environment wherever you are in the Group.

It’s all about putting your experience first and ensuring honesty and fairness in all we do.
Here, your growth is supported and your contributions valued.

Game on!

*Please note we will apply relevance to our Talent Management and Talent Development Programme as part of our recruitment process.

*Shortlisted candidates may need to complete an assessment.
 

This position requires trust and honesty it has access to customers financial details – therefore a credit and criminal record check will be conducted. The qualifications identified herein are an inherent job requirement; therefore, a qualification verification check will be done. By applying for this role, and supplying the necessary details, you hereby grant us permission to apply for these checks. This will be done in a confidential manner, and solely for the purposes of verification.

Should you not hear from us within 2 weeks, please deem your application as unsuccessful.

The perfect place to work, play and grow!

Click here to apply

Customer Service Agent – Lagos

Kick-start your career in the online gaming world and experience the very latest in technology and innovation.

Who we are

We’re part of Super Group, the NYSE-listed digital gaming company behind some of the world’s leading Sports and iGaming brands.

At Betway, we’re driven by our shared vision to become the global leader in the online sports betting and casino industry. Our people are forward-thinking team-players who thrive on a collective diversity of skills and backgrounds. Founded in 2006, our teams in Guernsey, London, Malta, Germany, Portugal and Spain and are constantly expanding and evolving.

Who we’re looking for

We’re on a thrilling journey of growth and innovation, and we need passionate, driven individuals to join us. At Betway, every day is action-packed, and we expect you to bring your A-game. In return, you’ll find a supportive environment where your skills can flourish and your career can soar.

Ready to become a game-changer? Supercharge your career with us and be part of something extraordinary.

Why we need you

We’re on a mission to create extraordinary experiences for our customers, and we believe that your unique skills, passion and superdrive will help us achieve our vision.

The Customer Service Host typically reports to the Customer Service Lead.  The Customer Service Host’s main purpose is to understand the customers’ needs, exceed the customers’ expectations and to execute everything possible to provide them with the best experience. These services will be focused on customer retention and all interventions will be directed at improving customer loyalty, brand integrity, responsible gambling, retention, and relationship building in order to achieve or exceed revenue and targets in line with the organisation’s policies, procedures and regulations.

What you’ll be doing

As part of your role, your responsibilities will include:

• Customer Management

The Customer Service Host provides world-class customer service by timeously responding to customer queries with excellence. They are responsible for customer relationship-building and the cross selling of products and services relevant to the customer.

This role monitors specific customer accounts as allocated to increase customer visits to promote revenue growth. They process and resolve incoming and outgoing contacts in a multimedia environment. They need to manage customers using CRM in line with targets. As they recognize potential opportunities for new business and customer acquisition, they need to take the necessary steps for growth.

• Information Management

They are responsible for processing pertinent information into relevant databases and completing assigned tasks during their shift. The Customer Service Host is responsible for maintaining customer confidentiality.

• Customer Feedback

They need to obtain feedback from clients with regards to their experience and then ensure the feedback is shared with the relevant stakeholders.

• Other

The Customer Service Host is expected to perform ad-hoc tasks given by their supervisors as and when required.

This job description is not intended to be an exhaustive list of responsibilities. You may be required to complete other reasonable duties in order to achieve business objectives.

Essential skills you’ll bring to the table

The necessary skills that we require for this role include:

• Strong interpersonal skills
• Strong negotiation skills
• Strong sales skills
• Strong telephonic skills
• Ability to build and maintain strong relationships
• Strong problem-solving skills
• Strong written skills
• Strong conflict management skills

Desirable skills you’ve got up your sleeve

It would be great if you also have some the following skills:

• In-depth knowledge of sports betting markets, including odds calculation, betting types and market trends
• Previous experience in the online gaming or casino industry, with a strong understanding of player behaviour and industry regulations
• Familiarity with gambling regulations and compliance requirements in various jurisdictions, ensuring adherence to legal standards
• Experience in developing and executing customer retention strategies

Our values are non-negotiables

Our culture is underpinned by core values that are linked to key behavioural competencies. Along with the below behavioural competencies, these are essential for all employees in order for you to embed in and drive our culture forward.

These competencies are:

• Adaptability
• Ownership and accountability
• Initiating action
• Resilience
• Team orientation
• Integrity
• Innovation

What you’ll get back

We offer a great variety of personal and professional benefits to help you thrive at Betway and Super Group. This includes:

• We’re dedicated to your supergrowth. Our comprehensive learning and development programmes give you a range of resources and opportunities to expand your skills and advance your career.
• Your hard work and achievements won’t go unnoticed. Our innovative Performance Tool ensures you receive regular, constructive feedback, helping you to continuously improve and reach your full potential.
• Our Employee Assistance programme offers a variety of benefits which you and your family can benefit from.
• HMO

Be part of that Superclass feeling.

At Super Group, diversity is part of our DNA. With teams across 17 countries, 85 nationalities, and 30 languages, we take equal opportunities seriously, championing a supportive, inclusive and empowering environment wherever you are in the Group.

It’s all about putting your experience first and ensuring honesty and fairness in all we do.
Here, your growth is supported and your contributions valued.

Game on!

*Please note we will apply relevance to our Talent Management and Talent Development Programme as part of our recruitment process.

*Shortlisted candidates may need to complete an assessment.
 

This position requires trust and honesty it has access to customers financial details – therefore a credit and criminal record check will be conducted. The qualifications identified herein are an inherent job requirement; therefore, a qualification verification check will be done. By applying for this role, and supplying the necessary details, you hereby grant us permission to apply for these checks. This will be done in a confidential manner, and solely for the purposes of verification.

Should you not hear from us within 2 weeks, please deem your application as unsuccessful.

The perfect place to work, play and grow!

Click here to apply

We wish you all the best with your applications