Betway Jobs

To apply, click on the link at the end of the posts and all the best with your applications.

Customer Service Agent

Kick-start your career in the online gaming world and experience the very latest in technology and innovation.

Who we are

We’re part of Super Group, the NYSE-listed digital gaming company behind some of the world’s leading Sports and iGaming brands.

At Betway, we’re driven by our shared vision to become the global leader in the online sports betting and casino industry. Our people are forward-thinking team-players who thrive on a collective diversity of skills and backgrounds. Founded in 2006, our teams in Guernsey, London, Malta, Germany, Portugal and Spain and are constantly expanding and evolving.

Who we’re looking for

We’re on a thrilling journey of growth and innovation, and we need passionate, driven individuals to join us. At Betway, every day is action-packed, and we expect you to bring your A-game. In return, you’ll find a supportive environment where your skills can flourish and your career can soar.

Ready to become a game-changer? Supercharge your career with us and be part of something extraordinary.

Why we need you

We’re on a mission to create extraordinary experiences for our customers, and we believe that your unique skills, passion and superdrive will help us achieve our vision.

The Customer Service Host typically reports to the Customer Service Lead.  The Customer Service Host’s main purpose is to understand the customers’ needs, exceed the customers’ expectations and to execute everything possible to provide them with the best experience. These services will be focused on customer retention and all interventions will be directed at improving customer loyalty, brand integrity, responsible gambling, retention, and relationship building in order to achieve or exceed revenue and targets in line with the organisation’s policies, procedures and regulations.

What you’ll be doing

As part of your role, your responsibilities will include:

• Customer Management

The Customer Service Host provides world-class customer service by timeously responding to customer queries with excellence. They are responsible for customer relationship-building and the cross selling of products and services relevant to the customer.

This role monitors specific customer accounts as allocated to increase customer visits to promote revenue growth. They process and resolve incoming and outgoing contacts in a multimedia environment. They need to manage customers using CRM in line with targets. As they recognize potential opportunities for new business and customer acquisition, they need to take the necessary steps for growth.

• Information Management

They are responsible for processing pertinent information into relevant databases and completing assigned tasks during their shift. The Customer Service Host is responsible for maintaining customer confidentiality.

• Customer Feedback

They need to obtain feedback from clients with regards to their experience and then ensure the feedback is shared with the relevant stakeholders.

• Other

The Customer Service Host is expected to perform ad-hoc tasks given by their supervisors as and when required.

This job description is not intended to be an exhaustive list of responsibilities. You may be required to complete other reasonable duties in order to achieve business objectives.

Essential skills you’ll bring to the table

The necessary skills that we require for this role include:

• Strong interpersonal skills
• Strong negotiation skills
• Strong sales skills
• Strong telephonic skills
• Ability to build and maintain strong relationships
• Strong problem-solving skills
• Strong written skills
• Strong conflict management skills

Desirable skills you’ve got up your sleeve

It would be great if you also have some the following skills:

• In-depth knowledge of sports betting markets, including odds calculation, betting types and market trends
• Previous experience in the online gaming or casino industry, with a strong understanding of player behaviour and industry regulations
• Familiarity with gambling regulations and compliance requirements in various jurisdictions, ensuring adherence to legal standards
• Experience in developing and executing customer retention strategies

Our values are non-negotiables

Our culture is underpinned by core values that are linked to key behavioural competencies. Along with the below behavioural competencies, these are essential for all employees in order for you to embed in and drive our culture forward.

These competencies are:

• Adaptability
• Ownership and accountability
• Initiating action
• Resilience
• Team orientation
• Integrity
• Innovation

What you’ll get back

We offer a great variety of personal and professional benefits to help you thrive at Betway and Super Group. This includes:

• We’re dedicated to your supergrowth. Our comprehensive learning and development programmes give you a range of resources and opportunities to expand your skills and advance your career.
• Your hard work and achievements won’t go unnoticed. Our innovative Performance Tool ensures you receive regular, constructive feedback, helping you to continuously improve and reach your full potential.
• Our Employee Assistance programme offers a variety of benefits which you and your family can benefit from.
• HMO

Be part of that Superclass feeling.

At Super Group, diversity is part of our DNA. With teams across 17 countries, 85 nationalities, and 30 languages, we take equal opportunities seriously, championing a supportive, inclusive and empowering environment wherever you are in the Group.

It’s all about putting your experience first and ensuring honesty and fairness in all we do.
Here, your growth is supported and your contributions valued.

Game on!

*Please note we will apply relevance to our Talent Management and Talent Development Programme as part of our recruitment process.

*Shortlisted candidates may need to complete an assessment.
 

This position requires trust and honesty it has access to customers financial details – therefore a credit and criminal record check will be conducted. The qualifications identified herein are an inherent job requirement; therefore, a qualification verification check will be done. By applying for this role, and supplying the necessary details, you hereby grant us permission to apply for these checks. This will be done in a confidential manner, and solely for the purposes of verification.

Should you not hear from us within 2 weeks, please deem your application as unsuccessful.

The perfect place to work, play and grow!

Click here to apply

Head of Compliance

Kick-start your career in the online gaming world and experience the very latest in technology and innovation.

Job title: Head of Compliance

Department:  Compliance

Reporting to: Head of Operations

Who we are

We’re part of Super Group, the NYSE-listed digital gaming company behind some of the world’s leading Sports and iGaming brands.

Our journey started in 1999 with a handful of brilliant individuals and some very big picture thinking. Now, we are an ever-growing community of 300+ talented and exceptional people at the forefront of the vast and competitive world. Our expertise lies in marketing, customer service and technology. 

Who we’re looking for

We’re on a thrilling journey of growth and innovation, and we need passionate, driven individuals to join us. Every day is action-packed, and we expect you to bring your A-game. In return, you’ll find a supportive environment where your skills can flourish and your career can soar.

Ready to become a game-changer? Supercharge your career with us and be part of something extraordinary.

Why we need you

We’re on a mission to create extraordinary experiences for our customers, and we believe that your unique skills, passion and superdrive will help us achieve our vision.

The Head of Compliance is responsible for ensuring the business is compliant with industry, legal and regulatory requirements covering a wide range of regulatory bodies and industry best practices. The manager will develop risk management processes and work alongside existing teams to check compliance with both internal policies, legalities and gambling legislation.

What you’ll be doing

As part of your role, your responsibilities will include:

• Escalation points of contact with regulators and within the business for any questions and issues relating to Regulatory Compliance
• Development and implementation of the Compliance department system and documentation structures
• Ensuring business units have developed and documented policies and procedures that comply with all regulatory requirements and providing advice and support to the business units to develop the appropriate documentation
• Assisting in the development of a Compliance audit plan to report on regulatory compliance and reporting those metrics to senior management
• Develop risk management processes to reduce non-compliance and breach of licensing conditions across the digital business.
• Identify innovative solutions to Regulatory Compliance issues and socialize these potential solutions within the business

Essential skills you’ll bring to the table

The necessary skills that we require for this role include:

• Bachelor’s degree in Compliance, and or Law (or equivalent)
• Minimum 6 – 10 years post qualification experience in the financial services industry
• Minimum 5-8 years’ experience in a management position
• Knowledge of Responsible Gambling and Player Protection best practice
• Knowledge of policies and procedures regarding gaming compliance legislation
• Compliance related experience in the gaming industry
• Experience in Regulatory license applications
• Ability to identify weaknesses in procedures and controls and recommend improvements to those weaknesses
• Ability to work as part of a team in a very fast paced and changing environment
• Proficiency in MS Office applications
• Professional, honest and reliable
• Process driven
• Resilient and assertive
• Energetic and motivational
• Excellent oral & written communication skills, with the ability to communicate at all levels of seniority

Desirable skills you’ve got up your sleeve

It would be great if you also have some of the following skills:

• In-depth knowledge of sports betting markets, including odds calculation, betting types and market trends
• Previous experience in the online gaming or casino industry, with a strong understanding of player behaviour and industry regulations
• Familiarity with gambling regulations and compliance requirements, ensuring adherence to legal standards
• Experience in developing and executing customer retention strategies
• Computer literacy and proficiency in Microsoft Office Suite (Word, Excel, Project, PowerPoint)
• Ability to use pivot tables and work with an advanced statistical database and statistical methods and functions

Our values are non-negotiables

Our culture is underpinned by core values that are linked to key behavioural competencies. Along with the below behavioural competencies, these are essential for all employees in order for you to embed in and drive our culture forward.

These competencies are:

• Adaptability
• Ownership and accountability
• Initiating action
• Resilience
• Team orientation
• Integrity
• Innovation

What you’ll get back

We offer a great variety of personal and professional benefits to help you thrive at Betway Africa and Super Group. This includes:  

• We’re dedicated to your supergrowth. Our comprehensive learning and development programmes give you a range of resources and opportunities to expand your skills and advance your career.
• Your hard work and achievements won’t go unnoticed. Our innovative Performance Tool ensures you receive regular, constructive feedback, helping you to continuously improve and reach your full potential.
• Our Employee Assistance programme offers a variety of benefits which you and your family can benefit from.

Be part of that Superclass feeling

At Super Group, diversity is part of our DNA. With teams across 16 countries, 85 nationalities, and 27 languages, we take equal opportunities seriously, championing a supportive, inclusive and empowering environment wherever you are in the Group.

It’s all about putting your experience first and ensuring honesty and fairness in all we do. Here, your growth is supported and your contributions valued.

Game on!

*Please note we will apply relevance to our Talent Management and Talent Development Programme as part of our recruitment process.

*Shortlisted candidates may need to complete an assessment.
 

This position requires trust and honesty it has access to customers financial details – therefore a credit and criminal record check will be conducted. The qualifications identified herein are an inherent job requirement; therefore, a qualification verification check will be done. By applying for this role, and supplying the necessary details, you hereby grant us permission to apply for these checks. This will be done in a confidential manner, and solely for the purposes of verification.

Should you not hear from us within 2 weeks, please deem your application as unsuccessful.

The perfect place to work, play and grow!

Click here to apply

Retail Marketer

Kick-start your career in the online gaming world and experience the very latest in technology and innovation.

KEY RESPONSIBILITIES
Betway is a successful online sports betting and casino brand that has established a strong presence in the South African market. With our innovative platform, diverse product offerings, and excellent customer service, we have become a trusted choice for consumers in the market.

We are looking for an enthusiastic and diligent Retail Marketer to support the South African team to manage retailer relationships and duties. Our ideal candidate loves retail marketing, is self-motivated and willing to adapt their skills to the world of online betting. The candidate will work closely with the South African Country Manager and Marketing Manager.

The Retail Marketer will liaise and co-ordinate with various retailer and partner marketing teams.

Specific duties will include, but are not limited to, the following
•Developing a deep understanding of the customer and working with stakeholders in the brand to deliver a seamless shopping experience between online and retail.
•Be able to work across teams to put together marketing strategy and planning processes.
•Work with other company functions (Banking) to ensure key retailers/partners have special retail marketing support Co-ordinate and track marketing briefs.
•Develop and implement comprehensive marketing strategies to create awareness of the company’s retail products, including promotions, advertising campaigns, and in-store displays.
•Keep marketing materials up to date and ensures that the campaigns are properly positioned in retail outlets.
•Regularly speak with retailers and providers about service concerns, sales programs, newspaper shrink, incentive programs and all placement opportunities.
•Gathers information and takes photos of newspaper rack locations to share with Retail Sales Manager and distribution team to further increase sales opportunities.
•Serve as primary marketing liaison between Betway’ marketing and banking teams as well as retailers facilitating opportunity recognition, solution implementation, communication processes and problem solving as needed.
•Budget implementation and control.
•Leads the development of retail marketing initiatives aligned South Africa’s marketing strategy, to promote maximum engagement with the Betway Bucks Voucher offering.

*This job description is not intended to be an exhaustive list of responsibilities. The job holder may be required to complete any other reasonable duties in order to achieve business objectives.

SKILLS AND EXPERIENCE REQUIRED
•Matric or equivalent qualification.
•Sales/Marketing qualification an advantage.
•Previous experience as in retail marketing is essential.
•Excellent relationship management skills.
•Excellent Project Management skills.
•High attention to detail.
•Good communication and organisational skills.
•Intermediate computer proficiency (specifically MS Office).
•The ability to swiftly adapt to changes in workplace and industry.
•Be able to travel nationally.
•A strong work ethic and sense of responsibility and accountability.
•Must be able to perform under pressure.
•The ability to multi-task.
•Have be keen to take the initiative to contribute positively to the team.
•Must be proactive in their duties.
•Must be willing to work flexible hours if required.
•Must have a valid driver’s licence and own reliable transport.

*Please note we will apply relevance to our Talent Management and Talent Development Programme as part of our recruitment process.

*Shortlisted candidates may need to complete an assessment.
 

This position requires trust and honesty it has access to customers financial details – therefore a credit and criminal record check will be conducted. The qualifications identified herein are an inherent job requirement; therefore, a qualification verification check will be done. By applying for this role, and supplying the necessary details, you hereby grant us permission to apply for these checks. This will be done in a confidential manner, and solely for the purposes of verification.

Should you not hear from us within 2 weeks, please deem your application as unsuccessful.

The perfect place to work, play and grow!

Click here to apply

Business Analyst

Kick-start your career in the online gaming world and experience the very latest in technology and innovation.

Who we are

We’re part of Super Group, the NYSE-listed digital gaming company behind some of the world’s leading Sports and iGaming brands.

At Betway, we’re driven by our shared vision to become the global leader in the online sports betting and casino industry. Our people are forward-thinking team-players who thrive on a collective diversity of skills and backgrounds. Founded in 2006, our teams in Guernsey, London, Malta, Germany, Portugal and Spain and are constantly expanding and evolving.

Who we’re looking for

We’re on a thrilling journey of growth and innovation, and we need passionate, driven individuals to join us. At Betway, every day is action-packed, and we expect you to bring your A-game. In return, you’ll find a supportive environment where your skills can flourish, and your career can soar.

Ready to become a game-changer? Supercharge your career with us and be part of something extraordinary.

Why we need you

We’re on a mission to create extraordinary experiences for our customers, and we believe that your unique skills, passion and Superdrive will help us achieve our vision.

We’re looking for a Business Analyst who thrives in high-ownership, fast-paced environments to join our fintech team. You’ll be responsible for solving problems, driving delivery, and making sure things move — from early idea through to execution. This isn’t a box-ticking BA role; it’s for someone who thinks clearly, acts quickly, and knows when to challenge the way things are done.

What you’ll be doing

As part of your role, your responsibilities will include:

Launching New Fintech Products and Features across Africa

• Be responsible for the analysis process and facilitating the delivery of new fintech products and features across Africa.
• Elicit and own the requirements for new features and enhancements to our core banking/ payments platforms.

Taking Ownership and Driving Delivery

• Take end-to-end ownership of business requirements – from concept to release.
• Work intricately with the development team, business team and 3rd parties to drive projects to completion.
• Drive momentum, unblock progress and step in before issues escalate, not after.
• Display tenacity and resilience in removing impediments to progress.
• Identify risks, inefficiencies and suggest improvements.
• Challenge the status quo. Ask WHY?
• Bring new ideas forward on how to add value and improve delivery.
• Push back when processes or assumptions are slowing things down.

Requirements Elicitation and Documentation

• Collaborate with stakeholders to craft smart solutions to complex problems.
• Dive into the detail when needed by unpacking processes, business rules, and gathering requirements from multiple stakeholders.
• Translate high level business problems into actionable pieces of work.
• Produce lean, useful artefacts such as process flows, business rules, where needed.

Effective Communication Across Multiple Stakeholders

• Ability to engage confidently with devs, business teams, and partners and tailor your communication style accordingly.
• Passion for working closely with development and testing teams daily.
• Build good working relationships with 3rd parties.
• Knowing when to escalate and change approach when needed.
• Understand technical concepts such as APIs, databases, infrastructure.

• Can follow technical discussions and translate impact to the business.
• Have a strong understanding of the SDLC and frameworks (Agile, scrum, etc.)

The necessary skills that we require for this role include:

• 3+ years in a business analysis role
• Ability to work in a dynamic, fast paced environment
• Proactive, self-starter mindset
• Proven track record in delivering complex software projects
• Strong verbal and written communication skills, with the ability to convey complex ideas clearly and effectively
• Experience working collaboratively in cross-functional teams, with a focus on achieving shared goals
• Expertise in managing multiple projects simultaneously, with a track record of delivering on time and within scope
• Exceptional attention to detail, ensuring high standards of quality in all outputs
• Ability to adapt quickly to changing environments and priorities, maintaining effectiveness in dynamic situations

Desirable skills you’ve got up your sleeve

It would be great if you also have some the following skills:

• In-depth knowledge of sports betting markets, including odds calculation, betting types and market trends (Advantageous)
• Previous experience in the online gaming or casino industry, with a strong understanding of player behaviour and industry regulations (Advantageous)
• Familiarity with gambling regulations and compliance requirements in various jurisdictions, ensuring adherence to legal standards (Advantageous)
• Experience in developing and executing customer retention strategies

Our values are non-negotiables

Our culture is underpinned by core values that are linked to key behavioural competencies. Along with the below behavioural competencies, these are essential for all employees in order for you to embed in and drive our culture forward.

These competencies are:

• Adaptability
• Ownership and accountability
• Initiating action
• Resilience
• Team orientation
• Integrity
• Innovation

What you’ll get back

We offer a great variety of personal and professional benefits to help you thrive at Betway and Super Group. This includes:

• We’re dedicated to your Supergrowth. Our comprehensive learning and development programmes give you a range of resources and opportunities to expand your skills and advance your career.
• Your hard work and achievements won’t go unnoticed. Our innovative Performance Tool ensures you receive regular, constructive feedback, helping you to continuously improve and reach your full potential.
• Our Employee Assistance programme offers a variety of benefits which you and your family can benefit from.
• Add a local benefit, e.g.:
  • Vitality Health Care
  • Unum Dental
  • Life Assurance & Income Protection
  • Tusker car scheme
  • Cycle to Work
  • Retail discounts

Be part of that Superclass feeling.

At Super Group, diversity is part of our DNA. With teams across 17 countries, 85 nationalities, and 30 languages, we take equal opportunities seriously, championing a supportive, inclusive and empowering environment wherever you are in the Group.

It’s all about putting your experience first and ensuring honesty and fairness in all we do.
Here, your growth is supported and your contributions valued.

Game on!

*Please note we will apply relevance to our Talent Management and Talent Development Programme as part of our recruitment process.

*Shortlisted candidates may need to complete an assessment.
 

This position requires trust and honesty it has access to customers financial details – therefore a credit and criminal record check will be conducted. The qualifications identified herein are an inherent job requirement; therefore, a qualification verification check will be done. By applying for this role, and supplying the necessary details, you hereby grant us permission to apply for these checks. This will be done in a confidential manner, and solely for the purposes of verification.

Should you not hear from us within 2 weeks, please deem your application as unsuccessful.

The perfect place to work, play and grow!

Click here to apply

Customer Service Manager

Kick-start your career in the online gaming world and experience the very latest in technology and innovation.

Job title: Customer Service Manager

Department: Contact Centre

Reporting to: Contact Centre Manager

Who we are

We’re part of Super Group, the NYSE-listed digital gaming company behind some of the world’s leading Sports and iGaming brands.

Our journey at Osiris Trading started in 1999 with a handful of brilliant individuals and some very big picture thinking. Now, we are an ever-growing community of 300+ talented and exceptional people at the forefront of the vast and competitive world. Our expertise lies in marketing, customer service and technology. 

Who we’re looking for

We’re on a thrilling journey of growth and innovation, and we need passionate, driven individuals to join us. At Osiris, every day is action-packed, and we expect you to bring your A-game. In return, you’ll find a supportive environment where your skills can flourish and your career can soar.

Ready to become a game-changer? Supercharge your career with us and be part of something extraordinary.

Why we need you

We’re on a mission to create extraordinary experiences for our customers, and we believe that your unique skills, passion and superdrive will help us achieve our vision.

This will help us excel at delivering the best customer experience to stay ahead of the game.

What you’ll be doing

As part of your role, your responsibilities will include:

• Manage all aspects of the recruitment, selection and onboarding of new staff
• Ensure your region is sufficiently staffed according to inbound volume trends, Fixture Indexes, events and headcount forecasts
• Consistently review inbound volume, headcount forecasts and player base growth in order to remain sufficiently staffed at all times
• Proactively compile and present a business case for additional headcount where additional headcount is required based on growth
• Ensure additional staffing is secured where demand increases in order to retain the necessary handling rates and service levels
• Ensure that all P1, P2 and P3 events are effectively handled and debriefed during shift
• Ensure all P1, P2 and P3 events are reviewed, documented and all stakeholders involved and responsible for the events are engaged and collaborated with to mitigate the risk of similar events from occurring in the future
• Actively monitoring all staff’s performance and decisively manage performance in line with the PEP process where performance standards are not met
• Ensure Coaches are continuously developed and performing at a high standard
• Manage all disciplinary processes in line with the Code of Conduct when and where required
• Ensure that all staff have a Personal Development Plan in place and that these are actively attended to, managed and reviewed regularly
• Ensure you have active staff development processes and campaigns in place that supports all staff’s personal development plans and proactively managing succession planning within the Contact Centre
• Initiation and management of staff reward and recognition campaigns, both formal long-term campaigns as well as short-term ad hoc campaigns where needed
• Ensure regular staff engagement sessions are held that also includes 1 on 1 meetings with staff members
• Based on your regular staff engagement understand what’s making the Contact Centre less desirable and ensure measures are put in place to address such detractors. At the same time understand what can be regarded as promoters and ensure more consistent campaigns cements this to make the Contact Centre the best environment to work in and that drives overall motivation and happiness amongst staff
• Continuously working on achieving the set annual Contact Centre goals for your region/s
• Equip your Coaches with all the relevant tools, skills and information that will produce engaging and meaningful pre-shift engagements
• Ensure a 95% handling rate is achieved during all shifts
• Ensure that service levels are achieved as per the set Contact Centre goals
• Consistently work on reducing the average queue times to deliver fast and efficient customer service
• Review all customer journey elements and ensure all CX elements are continuously streamlined and improved on in order to deliver an extraordinary customer experience
• Constantly review the effectiveness of your Coaches and implement new strategies to further streamline shift operations and the performance of all Contact Centre staff
• Analyse CSAT, FCR and NPS data to fully understand customer’s sentiment on our product, service and processes
• Ensure other avenues of data gathering are tapped into to gather a 360 degree view of all pain points. These avenues could be the Contact Centre and other operational teams, feedback derived from Service Recovery events etc.
• Ensure all pain points are documented and all stakeholders are engaged and collaborated with, in an effort to eradicate the pain points
• Serve in a project management capacity to ensure VOC pain points and new initiatives are delivered upon as efficiently and effectively as possible
• Prepare monthly VOC Steerco updates on progress made
• Ensure sufficient reporting and project tracking is in place to monitor success and impact of the changes implemented
• Ensure that the Contact Centre environment has sufficient real-time monitoring dashboards and alerts in place to drive optimum efficiency
• Compile relevant and informative monthly Contact Centre performance reports
• Critically analyse the performance the Contact Centre and ensure relevant performance conversations are held with relevant teams where applicable
• Ensure customer experience trends (eg. CSAT, NPS etc.) are consistently analysed, root causes identified and plans are put in place to mitigate poor CX trends
• Identify opportunities for reporting automation, alert automation etc.

This job description is not intended to be an exhaustive list of responsibilities. You may be required to complete other reasonable duties in order to achieve business objectives.

Essential skills you’ll bring to the table

The necessary skills that we require for this role include:

• Minimum of 4 years’ experience in a Customer Service/ Contact Centre role
• Minimum of 4 years of management experience within a Contact Centre environment
• Diploma/Degree is essential
• Strong verbal and written communication skills, with the ability to convey complex ideas clearly and effectively
• Experience working collaboratively in cross-functional teams, with a focus on achieving shared goals
• Expertise in managing multiple projects simultaneously, with a track record of delivering on time and within scope
• Exceptional attention to detail, ensuring high standards of quality in all outputs
• Ability to adapt quickly to changing environments and priorities, maintaining effectiveness in dynamic situations

Desirable skills you’ve got up your sleeve

It would be great if you also have some of the following skills:

• In-depth knowledge of sports betting markets, including odds calculation, betting types and market trends
• Previous experience in the online gaming or casino industry, with a strong understanding of player behaviour and industry regulations
• Familiarity with gambling regulations and compliance requirements in various jurisdictions, ensuring adherence to legal standards
• Experience in developing and executing customer retention strategies
• Computer literacy and proficiency in Microsoft Office Suite (Word, Excel, Project, PowerPoint)
• Ability to use pivot tables and work with an advanced statistical database and statistical methods and functions

Our values are non-negotiables

Our culture is underpinned by core values that are linked to key behavioural competencies. Along with the below behavioural competencies, these are essential for all employees in order for you to embed in and drive our culture forward.

These competencies are:

• Adaptability
• Ownership and accountability
• Initiating action
• Resilience
• Team orientation
• Integrity
• Innovation

What you’ll get back

We offer a great variety of personal and professional benefits to help you thrive at Osiris and Super Group. This includes:  

• We’re dedicated to your supergrowth. Our comprehensive learning and development programmes give you a range of resources and opportunities to expand your skills and advance your career.
• Your hard work and achievements won’t go unnoticed. Our innovative Performance Tool ensures you receive regular, constructive feedback, helping you to continuously improve and reach your full potential.
• Our Employee Assistance programme offers a variety of benefits which you and your family can benefit from.

Be part of that Superclass feeling

At Super Group, diversity is part of our DNA. With teams across 16 countries, 85 nationalities, and 27 languages, we take equal opportunities seriously, championing a supportive, inclusive and empowering environment wherever you are in the Group.

It’s all about putting your experience first and ensuring honesty and fairness in all we do. Here, your growth is supported and your contributions valued.

Game on!

*Please note we will apply relevance to our Talent Management and Talent Development Programme as part of our recruitment process.

*Shortlisted candidates may need to complete an assessment.
 

This position requires trust and honesty it has access to customers financial details – therefore a credit and criminal record check will be conducted. The qualifications identified herein are an inherent job requirement; therefore, a qualification verification check will be done. By applying for this role, and supplying the necessary details, you hereby grant us permission to apply for these checks. This will be done in a confidential manner, and solely for the purposes of verification.

Should you not hear from us within 2 weeks, please deem your application as unsuccessful.

The perfect place to work, play and grow!

Click here to apply

Credit Controller

Kick-start your career in the online gaming world and experience the very latest in technology and innovation.

Who we are

We’re part of Super Group, the NYSE-listed digital gaming company behind some of the world’s leading Sports and iGaming brands.

Our journey at Osiris Trading started in 1999 with a handful of brilliant individuals and some very big picture thinking. Now, we are an ever-growing community of 300+ talented and exceptional people at the forefront of the vast and competitive world. Our expertise lies in marketing, customer service and technology. 

Who we’re looking for

We’re on a thrilling journey of growth and innovation, and we need passionate, driven individuals to join us. At Osiris, every day is action-packed, and we expect you to bring your A-game. In return, you’ll find a supportive environment where your skills can flourish and your career can soar.

Ready to become a game-changer? Supercharge your career with us and be part of something extraordinary.

As the finance department, we deliver timeously to senior management and shareholders of the organisation, to assist with their decision-making processes in driving the business forward.

Why we need you

We’re on a mission to create extraordinary experiences for our customers, and we believe that your unique skills, passion and superdrive will help us achieve our vision.

As a Creditors Controller, this role is responsible for assisting the Financial Accountant and Financial Controller across a number of entities in managing suppliers. Accuracy and attention to detail are critical in this role.

What you’ll be doing

Vendor invoice processing, payments, and maintenance:

• Thorough review of payment requests on Payment Authorisation System.
• Thorough review and clearing of payment requests on payment email DL.
• Ensure that all information on invoices are in order per requirement of relevant entity, this includes line item totals, tax calculations, address information etc.
• Escalate cost fluctuation to the various payment requestors for clarity.
• Verify expense claims against supporting documentation, check that it’s been correctly authorised before payment.
• Ensure that agreements are in place where necessary before payments are processed.
• Accurately prepare journals with supporting documentation and send to the accountant for approval, ensuring that all costs are correctly allocated to departments, brands and regions.
• Compile payment packs with all supporting documentation/verification.
• Where possible, arrange payment of invoices in base currency not Foreign currency (mitigate Forex losses).
• Weekly vendor invoice and payment matching in the financial system.
• Confirm payment to relevant teams.       
• Update Payment Authorisation System once payment has been successfully released.
• Follow up on rejected payments to ensure that it is successfully reprocessed.
• Ensure final invoice is received if payment was made on pro forma.
• Creation of new vendors upon receipt of relevant documentation and approval.  
• Ensure accuracy in terms of posting groups, currency, region etc. when creating vendors.
• Ensure relevant vendor agreements are in place and systematic filing of the same.              
• Calling vendors to confirm bank details. 
• Sending vendor creation documents to manager for approval on Financial System.             
• Ensure timeous resolution/escalation of vendor queries.

Intercompany invoice processing

• Accurate capturing of Intercompany invoices.
• Ensure Intercompany balances after capturing by ensuring that a statement of account is received from Intercompany.
• Investigate and resolve where imbalance is identified.
• Prepare Intercompany invoice settlement.

Month End

• Compile and check monthly supplier list to ensure all costs have been processed.
• Raising of accruals where invoice/cost has not been processed for the month.
• Reach out to the business to ensure that all ad hoc invoices/costs for the month have been submitted to finance and accrue where necessary.
• Ensure that all Vendors including Accruals have been matched off before Forex is run in financial system.
• Ensure that all prepayments have been expensed/allocated accurately in the financial system.
• Prepare accruals and prepayments reconciliations.
• Prepare Sundry and Marketing vendor reconciliations.
• Monthly FX variance write off reconciliation.
• Assist the Accountant with support/explanation on expense fluctuations for month end commentary/reviews.
• Assisting with invoicing of monthly intercompany recharge costs. Includes schedules and processing of sales invoices correctly in Navision.
• Capturing of new assets purchased and updating asset register/reconciliation.

Adhoc

• Audits – Assist with preparation of quarterly and annual audit files for management review.
• Assistance with archiving of all financial information.
• Assistance with testing of processes and procedures.
• Assistance with projects to improve processes and procedures.
• Other ad hoc duties as may be required from time to time.

This job description is not intended to be an exhaustive list of responsibilities. The job holder may be required to complete any other reasonable duties in order to achieve business objectives.

Essential skills you’ll bring to the table

The necessary skills that we require for this role include:

• Finance Degree/Diploma or relevant tertiary qualification
• 3-5 Years’ experience in the same or similar role
• Proficiency in MS Office Suite – Intermediate/Advanced Excel Skills
• Strong Reconciliation / auditing of statements and payments
• Excellent administrative skills with attention to detail and a methodical and disciplined approach to work
• Confidentiality, tact and discretion
• Innovative and solution driven – Strong ability to resolve escalated queries and to do independently as much as possible
• Excellent time management and deadline-driven with the ability to manage multiple deadlines simultaneously
• Uses own initiative and works well under pressure
• Adapt well to change
• Strong team player
• Good communication skills, both verbal and written
• Ability to work collaboratively in a team environment and effectively prioritize tasks

What you’ll get back

We offer a great variety of personal and professional benefits to help you thrive at Osiris and Super Group. This includes: 

• We’re dedicated to your supergrowth. Our comprehensive learning and development programmes give you a range of resources and opportunities to expand your skills and advance your career.
• Your hard work and achievements won’t go unnoticed. Our innovative Performance Tool ensures you receive regular, constructive feedback, helping you to continuously improve and reach your full potential.
• Our Employee Assistance programme offers a variety of benefits which you and your family can benefit from.
• Contributions towards Medical aid and Vitality, Provident Fund and Group Life cover.

Be part of that Superclass feeling

At Super Group, diversity is part of our DNA. With teams across 22 countries, 85 nationalities, and 30 languages, we take equal opportunities seriously, championing a supportive, inclusive and empowering environment wherever you are in the Group.

It’s all about putting your experience first and ensuring honesty and fairness in all we do. Here, your growth is supported and your contributions valued.

Game on!

*Please note we will apply relevance to our Talent Management and Talent Development Programme as part of our recruitment process.

*Shortlisted candidates may need to complete an assessment.
 

This position requires trust and honesty it has access to customers financial details – therefore a credit and criminal record check will be conducted. The qualifications identified herein are an inherent job requirement; therefore, a qualification verification check will be done. By applying for this role, and supplying the necessary details, you hereby grant us permission to apply for these checks. This will be done in a confidential manner, and solely for the purposes of verification.

Should you not hear from us within 2 weeks, please deem your application as unsuccessful.

The perfect place to work, play and grow!

Click here to apply

Financial Accountant

Kick-start your career in the online gaming world and experience the very latest in technology and innovation.

Who we are

Betway Africa is part of Super Group, the NYSE-listed digital gaming company behind some of the world’s leading Sports and iGaming brands.

At Betway, we’re driven by our shared vision to become the global leader in the online sports betting and casino industry. Our people are forward-thinking team-players who thrive on a collective diversity of skills and backgrounds.

Since 2006, Betway has become ingrained on the African continent, having set down early roots in markets such as Ghana and South Africa. From there, Betway has weaved its way across the landscape, incorporating regions in East, West and Southern Africa. This growth also shows no signs of slowing, as Betway continues to be embraced by fans of sports betting in more and more African regions.

Who we’re looking for

We’re on a thrilling journey of growth and innovation, and we need passionate, driven individuals to join us. At Betway, every day is action-packed, and we expect you to bring your A-game. In return, you’ll find a supportive environment where your skills can flourish and your career can soar.

Ready to become a game-changer? Supercharge your career with us and be part of something extraordinary.

Why we need you

We’re on a mission to create extraordinary experiences for our customers, and we believe that your unique skills, passion and superdrive will help us achieve our vision.

As a Financial Accountant, you will report into the Financial Controller and will be responsible for the accounting and reporting function of entities within the Local Silo in the Finance department. The successful candidate will be required to be highly numerate, well organised; deadline driven and have the ability to improve processes. Attention to detail and accuracy is non-negotiable.

What you’ll be doing

• Monthly management reports   
• Posting of invoices, accruals and prepayments  
• Prepare the expense analysis, marketing analysis, prepayments and accruals & foreign exchange schedules  
• Analysis of expenses ensuring all expenses have been categorized and allocated correctly  
• Prepare internal (intercompany & intergroup) billing, including invoicing & reconciliations  
• Matching of open items on a weekly basis  
• Run FX in Navision & prepare FX reconciliations  
• Proactively resolve any queries raised  
• Preparation of monthly income statement and balance sheet reconciliations   
• Preparation of all fixed asset recons & review the fixed asset register ensuring that assets are captured and depreciated in line with fixed asset policies, scrapping old assets and revisiting estimated useful lives.  
• Run depreciation & amortisation  
• Capitalization of internally generated intangible assets 

• Reporting 
• Prepare monthly consulting, legal & audit fee schedules  
• Prepare marketing analysis  
• Prepare necessary commentary for month end and quarter end reporting and Flux Analysis for both Income statement and Balance sheet  
• Prepare monthly Income statement files, including commentaries per expense type and brand.  
• Assist with the procurement section of BBBEE reporting  
• Prepare and sign off on all reconciliations  
• Prepare and sign off on all SOX control evidence, reconciliations, and templates 

• Operations  
• Reconciliation and posting of Corporate Card expenditure  
• Ensure accurate capturing and posting of all VAT entries  
• Ensure all contractual relationships up to date 

• Treasury & Cashflow   
• Prepare all intercompany & inter-group accounts payment packs and ensure balances confirmed monthly ▪ Ensure all customers are collected & vendors settled  
• Prepare and comment on all aging reports & open items  
• Communicate cash requirements with Financial Controller  
• First review of all payment packs for local & foreign payments  
• First review of all payments on Electronic banking platforms 

• Audits   
• Preparation and review of internal and external audit files  
• Consult with the statutory team to ensure all queries resolved timeously 

• Team Leadership  
• Co-ordinate functions in the team to ensure that all team members are working effectively and able to deliver reporting on time  
• Ensure best business practice is embedded across all processes and functions  
• Ensure team key deliverables are met on time and accurately.  
• Provide guidance, mentoring and support to direct report to ensure the team is working efficiently and coherently  
• Manage all stakeholder expectations appropriately and communicate any potential problems

This job description is not intended to be an exhaustive list of responsibilities. The job holder may be required to complete any other reasonable duties in order to achieve business objectives.

Essential skills you’ll bring to the table

The necessary skills that we require for this role include:

• B.Com Finance Degree or similar.  
• 2 -3 years accounting experience.  
• Proficient in Microsoft Excel  
• Demonstrates consistent behavior aligned to the organizational culture
• Microsoft Navision  
• IBM Cognos  
• Completed SAICA articles  
• SOX experience 
• Strong analytical and problem-solving skills with a keen attention to detail and financially astute approach to work
• Ability to multi-task and work under pressure.
• Strong communication skills, both verbal and written
• Must be able to use initiative and be proactive.
• Accuracy and reliability with a high level of attention to detail.
• Ability to plan and execute tasks with a strong sense of accountability
• Ability to work collaboratively in a team environment and effectively and efficiently prioritize tasks
• Ability to work under pressure and adapt well to change 

Our values are non-negotiables

Our culture is underpinned by core values that are linked to key behavioural competencies. Along with the below behavioural competencies, these are essential for all employees in order for you to embed in and drive our culture forward.

These competencies are:

• Adaptability
• Ownership and accountability
• Initiating action
• Resilience
• Team orientation
• Integrity
• Innovation

What you’ll get back

We offer a great variety of personal and professional benefits to help you thrive at Betway, including: 

• We’re dedicated to your supergrowth. Our comprehensive learning and development programmes give you a range of resources and opportunities to expand your skills and advance your career.
• Your hard work and achievements won’t go unnoticed. Our innovative Performance Tool ensures you receive regular, constructive feedback, helping you to continuously improve and reach your full potential.
• Our Employee Assistance programme offers a variety of benefits which you and your family can benefit from.
• Contributions towards Medical aid and Vitality, Provident Fund and Group Life cover.

*Please note we will apply relevance to our Talent Management and Talent Development Programme as part of our recruitment process.

*Shortlisted candidates may need to complete an assessment.
 

This position requires trust and honesty it has access to customers financial details – therefore a credit and criminal record check will be conducted. The qualifications identified herein are an inherent job requirement; therefore, a qualification verification check will be done. By applying for this role, and supplying the necessary details, you hereby grant us permission to apply for these checks. This will be done in a confidential manner, and solely for the purposes of verification.

Should you not hear from us within 2 weeks, please deem your application as unsuccessful.

Click here to apply

Affiliate Account Manager

Kick-start your career in the online gaming world and experience the very latest in technology and innovation.

The Affiliate Account Manager will be required to source and recruit qualified affiliates and partners for the Betway Partners Affiliate Program, promoting the Betway Brand in Africa. The Affiliate Account Manager will need to manage and grow the on-going relationship with these partners to deliver on aggressive new account and delivery goals in various channels.

Specific duties include, but are not limited to the following:
• Develop commercial relationships with potential acquisition partners, including affiliates and media groups.
• Retention and activation of the dormant base of affiliates.
• Negotiating and reviewing commercial agreements with all partners for optimal delivery.
• Analysis of campaigns, reporting on ROI and developing strategies to improve it.
• Growing and maintaining strong relationships with affiliates through regular communication.
• Provide daily feedback to line manager on existing deals and future deals.
• Monthly reporting back to team and line manager on account performance.
• Plan and organize promotions that encourage affiliates and partners to generate acquisitions.
• Manage earnings models and help resolve any affiliate issues/concerns/request.
• Coordination of back-end fulfilment with other departments, including Fraud Operations and Creative.

Keep aligned on Country and Product developments.
• Drive innovation through new and existing channels.
• Networking and attendance at international conferences, if opportunity becomes available.
This job description is not intended to be an exhaustive list of responsibilities. The job holder may be required to complete any other reasonable duties in order to achieve business objectives.

*Please note we will apply relevance to our Talent Management and Talent Development Programme as part of our recruitment process.

*Shortlisted candidates may need to complete an assessment.
 

This position requires trust and honesty it has access to customers financial details – therefore a credit and criminal record check will be conducted. The qualifications identified herein are an inherent job requirement; therefore, a qualification verification check will be done. By applying for this role, and supplying the necessary details, you hereby grant us permission to apply for these checks. This will be done in a confidential manner, and solely for the purposes of verification.

Should you not hear from us within 2 weeks, please deem your application as unsuccessful.

The perfect place to work, play and grow!

Click here to apply

Market Manager

Kick-start your career in the online gaming world and experience the very latest in technology and innovation.

• Market Management
• Provide strategic guidance. 
• Improve customer experience through strategic insights. 
• Establish key strategic initiatives and drive implementation. 
• Create focus within Osiris by engaging and coordinating with all stakeholders across the business. 
• Strategic investigation into all business processors across all divisions with the intentions of fixing shortfalls and optimising processes 
• Point of contact for in country teams & communication of developments within the business. 
• Creating Country Management accountability for their P&L 
• Interrogate business data to inform great decision making.  

• Marketing 
• Assist in the development of the Brand/Marketing Positioning Strategies 
• Develop and implement interventions for acquiring, retaining & growing the customer base. 
• Working with in country teams and/or the Johannesburg Marketing team to identify and investigate any new marketing activities and work with Marketing to follow up on any agreed upon initiatives until completion. 

• Market Intelligence 
• Capture Intelligence – lead our regional competitive and business intelligence processes and track our competitors’ key moves in the region. 
• Generate Insights – use competitive intel & insights to help lay the foundation for and influence our strategy across the business.  
• Ongoing analysis of current and upcoming countries as stipulated to identify strategic launch plans as well as inefficiencies, improvements and opportunities as required. 
• Understanding the general and industry specific marketing landscape 
• Focus groups with customers. 

This job description is not intended to be an exhaustive list of responsibilities. The job holder may be required to complete any other reasonable duties in order to achieve business objectives.

*Please note we will apply relevance to our Talent Management and Talent Development Programme as part of our recruitment process.

*Shortlisted candidates may need to complete an assessment.
 

This position requires trust and honesty it has access to customers financial details – therefore a credit and criminal record check will be conducted. The qualifications identified herein are an inherent job requirement; therefore, a qualification verification check will be done. By applying for this role, and supplying the necessary details, you hereby grant us permission to apply for these checks. This will be done in a confidential manner, and solely for the purposes of verification.

Should you not hear from us within 2 weeks, please deem your application as unsuccessful.

The perfect place to work, play and grow!

Click here to apply

Sports Trader

Kick-start your career in the online gaming world and experience the very latest in technology and innovation.

Key Responsibilities:

• Compile odds for a wide variety of sporting markets
• Monitor real-time sports events/ results and perform live trading (adjusting of odds)
• Manage the positions of each sport and take action to ensure maximum profitability
• Perform customer analysis
• Monitor customers and bet limits
• Investigate and analyse market trends to obtain insight that assist in the prediction of customer betting patterns
• Observe competitor activity and make real time adjustments where appropriate
• Liaise with various internal departments in relation to sportsbook related escalations
• Keep up to date with sporting activity by following sports events and new updates
• Maintain high level of awareness on sports betting industry
• Product and customer experience testing/UAT
• Assistance with Retention activities
• Assisting in resolution of large-scale product issues
• Understand sportsbook sensitivities – fixtures, resulting, settlement etc.

*Please note we will apply relevance to our Talent Management and Talent Development Programme as part of our recruitment process.

*Shortlisted candidates may need to complete an assessment.
 

This position requires trust and honesty it has access to customers financial details – therefore a credit and criminal record check will be conducted. The qualifications identified herein are an inherent job requirement; therefore, a qualification verification check will be done. By applying for this role, and supplying the necessary details, you hereby grant us permission to apply for these checks. This will be done in a confidential manner, and solely for the purposes of verification.

Should you not hear from us within 2 weeks, please deem your application as unsuccessful.

The perfect place to work, play and grow!

Click here to apply

Multi Media JNR Designer

Kick-start your career in the online gaming world and experience the very latest in technology and innovation.

Creative Design

The Junior Designer is responsible for conceptualising new designs and user interactions that are both functional and user-friendly. This role compiles creative general designs for various corporate campaigns. They also create material and meaningful infographics for all corporate branding.  

Interface Design

The Junior Designer is accountable for designing for all platforms and devices, this includes Desktop and Mobile (iOS and Android). They are responsible for Web & Email Templates: headers, buttons, backgrounds, iconography and typography.

With regards to print design, Junior Designer is responsible for creating the physical collateral which includes but is not limited to folders, booklets, flyers, stickers, banners and posters.

Continuous Improvement

The Junior Designer is constantly looking for opportunities to improve UX through design. They make suggestions and upon approval then implement the recommendations by collaborating with the relevant stakeholders.

This position requires trust and honesty it has access to customers financial details – therefore a credit and criminal record check will be conducted. The qualifications identified herein are an inherent job requirement; therefore, a qualification verification check will be done. By applying for this role, and supplying the necessary details, you hereby grant us permission to apply for these checks. This will be done in a confidential manner, and solely for the purposes of verification.

To view all current vacancies, please visit our website, www.digioutsource.com 

Should you not hear from us within 2 weeks, please deem your application as unsuccessful.

The perfect place to work, play and grow!

Click here to apply

Senior Multimedia DTP designer

Kick-start your career in the online gaming world and experience the very latest in technology and innovation.

Creative Design

The Senior Designer follows principles of good design and ensures output is of the highest quality, focusing on attention to detail. This role also ensures compliance to the latest web standards. They create marketing material which includes but is not limited to banners, landing pages, direct marketing packs and video material.

Brand Guardian

The Senior Designer is the brand guardian who advises on and signs off on design work. They take ownership of the life cycle of small to medium size projects.  They also advise the team on brand awareness and principles. In creative sessions The Senior Designer helps drive topics of discussion.

Best practice and research

The Senior Designer identifies new design trends and ways of improving the current creative collateral. The Senior Designer maintains creative knowledge by attending design workshops and reviewing professional publications on a regular basis.

People Management

The Senior Designer lead their designers by scheduling workloads and assigning prioritization.

Coaching

The Senior Designer guides team members on best work practices when working on campaigns.

They share their knowledge and experience by mentoring designers on best practices. They assist in the development of junior designers

Stakeholder Management

The Senior Designer works closely with stakeholders to fulfil briefs on time, on brand and to a high standard.

*Please note we will apply relevance to our Talent Management and Talent Development Programme as part of our recruitment process.

*Shortlisted candidates may need to complete an assessment.
 

This position requires trust and honesty it has access to customers financial details – therefore a credit and criminal record check will be conducted. The qualifications identified herein are an inherent job requirement; therefore, a qualification verification check will be done. By applying for this role, and supplying the necessary details, you hereby grant us permission to apply for these checks. This will be done in a confidential manner, and solely for the purposes of verification.

Should you not hear from us within 2 weeks, please deem your application as unsuccessful.

The perfect place to work, play and grow!

Click here to apply

Banking Operations Analyst

Kick-start your career in the online gaming world and experience the very latest in technology and innovation.

The Banking Operations Analyst is responsible for the identifying, communicating and correcting / resolving of missing or erroneous deposits transactions as well as resolving customer deposit complaints timeously to improve and uphold a positive customer experience and protect and support revenue growth in the business. The Banking Operations Analyst is also responsible for the monitoring of processing throughout multiple regions and taking corrective actions should there be interruption to processing to ensure that we uphold a good customer experience across the Betway Platform.

Key Responsibilities:

• Accurate Sourcing of statement data as per the operational requirement.
• Timeous resolution of escalations/queries based on Company / Team SLA.
• Accurate and timeous capturing of manual credits to ensure our customers have received the best possible experience within the expected SLA.
• Investigate and highlight problematic processors / systems affecting transactional processing, escalate and drive resolution by assisting internal Devs and external third parties to get resolve processing issues.
• Review training manuals, Product documents and SOP’s provided and enhance the manuals with new information that can assist the team to enhance their knowledge.
• Build relationships with Finance, Call Centres and other internal and external teams to ensure optimal resolution of escalations and quick responses and implementation on development requests or information needed.
• Communicate changes in process / notifications from processors or banks and any other relevant information regarding Monies in to other departments to ensure knowledge sharing and to enable other teams to be better prepared to manage the customer’s experience.
• Investigate and Review competitor’s offerings through daily research and query/escalation monitoring and put forward researched suggestions of changes required to improve our offering and ultimately our customers experience with our brand.
• Identify possible risk areas in process or systems with suggestions for changes required to management to mitigate these risk areas and protect our Brand form financial loss or abuse.
• Consistently be improving skills and knowledge through Self-Development and Upskilling in all areas.
• Perform manual reconciliations where necessary.
• Identify data/statement issues and escalate to Appropriate 3rd party or internal departments to have issues resolved.
• Being able to Trouble shoot issues directly with 3rd party Processors, and internal departments to identify cause and put forward researched solutions suggestions to fix any current issues that might occur and prevent issues from occurring in future.
• Must be aware of current and upcoming sporting events and have insight on events that could contribute to volume spikes in the business.
• Assist with integration testing and on boarding of new processing providers
• Continuously review and evaluate the customer journey and actively take part in improving the customer’s experience.
• Identify and put forward areas for improvement in efficiency around process or policies through automation, bulk functions or enhancements to manual processes.
• Monitor Monies In reports and statistics daily to highlight spikes and alerts to management and 3rd parties to ensure minimal customer negative impact and quick resolutions.
• Work closely with the Call Centre to monitor volumes whilst investigating possible impacted areas and assist Call centre management to identify root causes of volume drivers and escalate to relevant responsible teams to take quick action.
• Include detailed analysis of shifts in handovers outlining the volume drivers and important information or actions taken during shift to ensure management and the team is always up to date and able to take follow up actions post shifts.
• Effectively communicate findings concerning processing issues to relevant stakeholders with informative and detailed supporting analysis of the issues being experienced so stakeholders can make informed decisions and take relevant actions.

Skills & Experience Required:

• Intermediate / Advanced Excel Skills.
• A good functional understanding of transactional processing via Mobile money, Cards, E-cash/E-Wallet, Internet Banking and voucher purchases.
• Have a technical understanding of data sources, analysing of data and reporting
• Strong ability to identify tends in processing through detailed analysis.
• Strong Reconciliation / auditing of statements experience is essential.
• Having a BCom or working towards a BCom is preferable.
• Innovative and solution driven.
• Deadline driven and good time management.
• Adapt well to change.
• Strong sense of accountability and responsibility.
• Self-Development Driven.
• Ability to work under pressure.
• Ability to work alone and within a team.
• Strong attention to detail.
• Strong team player.
• Strong written and oral communication.
• Successful candidate must have own reliable transport.
• Successful candidate must be willing to work in a shift-based role with some shifts falling on weekends and public holidays as required by the business.
• Knowledge/exposure to financial product development/implementation would be an advantage.

*Please note we will apply relevance to our Talent Management and Talent Development Programme as part of our recruitment process.

*Shortlisted candidates may need to complete an assessment.
 

This position requires trust and honesty it has access to customers financial details – therefore a credit and criminal record check will be conducted. The qualifications identified herein are an inherent job requirement; therefore, a qualification verification check will be done. By applying for this role, and supplying the necessary details, you hereby grant us permission to apply for these checks. This will be done in a confidential manner, and solely for the purposes of verification.

Should you not hear from us within 2 weeks, please deem your application as unsuccessful.

The perfect place to work, play and grow!

Click here to apply

Outbound Customer Service Team Lead – Betway Premium

Kick-start your career in the online gaming world and experience the very latest in technology and innovation.

Job title: Outbound Customer Service Team Lead – Betway Premium

Department:  Betway Premium

Reporting to: Manager

Who we are

We’re part of Super Group, the NYSE-listed digital gaming company behind some of the world’s leading Sports and iGaming brands.

Our journey started in 1999 with a handful of brilliant individuals and some very big picture thinking. Now, we are an ever-growing community of 300+ talented and exceptional people at the forefront of the vast and competitive world. Our expertise lies in marketing, customer service and technology. 

Who we’re looking for

We’re on a thrilling journey of growth and innovation, and we need passionate, driven individuals to join us. Every day is action-packed, and we expect you to bring your A-game. In return, you’ll find a supportive environment where your skills can flourish and your career can soar.

Ready to become a game-changer? Supercharge your career with us and be part of something extraordinary.

Why we need you

We’re on a mission to create extraordinary experiences for our customers, and we believe that your unique skills, passion and superdrive will help us achieve our vision.

The Team Lead will be responsible for working with the Manager, as well as the Training and Quality Assurance teams, ensuring that the requirements of each shift are met. This role focuses on establishing a constructive relationship with both internal and external clients, helping us excel at delivering the best customer experience and staying ahead of the game.

What you’ll be doing

As part of your role, your responsibilities will include:

The role of the Team Lead is to assist the Manager in creating a 360-degree service environment for our Premium customers, ensuring that we offer world-class service and quality via all Outbound Platforms.

Team Lead responsibility:

• Direct Line Management of the Betway Premium Outbound Relationship Managers:
  • Responsible for the day-to-day management of all Relationship Managers in your team, including shift schedules, attendance, etc.
  • Attend to the growth and development needs of your team.
  • Actively manage performance.
  • Ensure disciplinary matters are escalated and attended to within your team.
  • Ensure that the team’s absences are logged and overtime submissions are processed.

• Coaching:
  • Assist the Manager in ensuring that the team provides world-class customer experience to all customers within our Outbound environments.
  • Identify and acknowledge deficiencies found with Relationship Managers contacts from escalated queries and trends picked up.
  • Conduct coaching with respective Relationship Managers in line with Quality Management processes, followed by formalized tracking forms to measure improvements.

• Alert/Monitoring/Supervisory Function:
  • Monitor Relationship Managers’ availability and occupancy in line with overall targets and performance requirements.

• Development Focus:
  • Collaborate with the Manager in the setup, implementation, and management of Outbound channels and customer experience strategies.
  • Stay up-to-date with digital technology trends to assist the Manager in identifying technology that can further improve our overall service offering.
  • Offer an active platform to all Relationship Managers to communicate any issues and/or complaints that may affect our service offering or the business as a whole.
  • Actively listen to customer feedback, understand potential pain points, and ensure these pain points are addressed in the Voice of the Customer Steering Committee.
  • Provide insights for inclusion in all relevant reporting to senior management.
  • Identify skills development and succession opportunities for all Relationship Managers.
• Productivity Management:
  • Monitor and handle all internal query escalations via CRM.
  • Ensure that all Relationship Managers on shift are meeting the desired targets and proactively work with Relationship Managers on shift not meeting the per hour interactions requirements.
  • Assist with live escalated queries from Relationship Managers via email or MS Teams platform.

• Service Recovery:
  • Identify trends, product issues, and process gaps that may negatively impact a customer’s experience.
  • Provide insights to management to formulate standard operating procedures to drive continuous CX improvements.
  • Conduct coaching and interact with the Relationship Managers to address shortfalls that will improve a customer’s overall experience.

Essential skills you’ll bring to the table

The necessary skills that we require for this role include:

• Minimum of 3-5 years’ experience in a Customer Service, Contact Centre or Outbound Sales role.
• A degree (BCom or equivalent) is essential.
• Strong verbal and written communication skills, with the ability to convey complex ideas clearly and effectively.
• Experience working collaboratively in cross-functional teams, with a focus on achieving shared goals.
• Strong sales ability.
• Expertise in managing multiple projects simultaneously, with a track record of delivering on time and within scope.
• Proficient in campaign management and achieving targets.
• Exceptional attention to detail, ensuring high standards of quality in all outputs.
• Ability to adapt quickly to changing environments and priorities, maintaining effectiveness in dynamic situations.
• Experience in developing and executing customer retention strategies.
• Computer literacy and proficiency in Microsoft Office Suite (Word, Excel, Project, PowerPoint).
• Ability to use pivot tables and work with advanced statistical databases and methods.
• Operating hours are on a shift basis from 7am to 6pm Monday to Friday and afterhours work maybe required including weekends.

Desirable skills you’ve got up your sleeve

It would be great if you also have some of the following skills:

• In-depth knowledge of sports betting markets, including odds calculation, betting types and market trends
• Previous experience in the online gaming industry, with a strong understanding of player behaviour and industry regulations
• Familiarity with gambling regulations and compliance requirements, ensuring adherence to legal standards
• Experience in developing and executing customer retention strategies
• Computer literacy and proficiency in Microsoft Office Suite (Word, Excel, Project, PowerPoint)
• Ability to use pivot tables and work with an advanced statistical database and statistical methods and functions

 Our values are non-negotiables

Our culture is underpinned by core values that are linked to key behavioural competencies. Along with the below behavioural competencies, these are essential for all employees in order for you to embed in and drive our culture forward.

These competencies are:

• Adaptability
• Ownership and accountability
• Initiating action
• Resilience
• Team orientation
• Integrity
• Innovation

What you’ll get back

We offer a great variety of personal and professional benefits to help you thrive at Betway Africa and Super Group. This includes:  

• We’re dedicated to your supergrowth. Our comprehensive learning and development programmes give you a range of resources and opportunities to expand your skills and advance your career.
• Your hard work and achievements won’t go unnoticed. Our innovative Performance Tool ensures you receive regular, constructive feedback, helping you to continuously improve and reach your full potential.
• Our Employee Assistance programme offers a variety of benefits which you and your family can benefit from.

Be part of that Superclass feeling

At Super Group, diversity is part of our DNA. With teams across 16 countries, 85 nationalities, and 27 languages, we take equal opportunities seriously, championing a supportive, inclusive and empowering environment wherever you are in the Group.

It’s all about putting your experience first and ensuring honesty and fairness in all we do. Here, your growth is supported and your contributions valued.

Game on!

*Please note we will apply relevance to our Talent Management and Talent Development Programme as part of our recruitment process.

*Shortlisted candidates may need to complete an assessment.
 

This position requires trust and honesty it has access to customers financial details – therefore a credit and criminal record check will be conducted. The qualifications identified herein are an inherent job requirement; therefore, a qualification verification check will be done. By applying for this role, and supplying the necessary details, you hereby grant us permission to apply for these checks. This will be done in a confidential manner, and solely for the purposes of verification.

Should you not hear from us within 2 weeks, please deem your application as unsuccessful.

The perfect place to work, play and grow!

Click here to apply

Outbound Relationship Manager – Betway Premium

Kick-start your career in the online gaming world and experience the very latest in technology and innovation.

Job title:  ​ Outbound Relationship Manager – Betway Premium

Department: Betway Premium

Reporting to: Team Leader

Who we are

We’re part of Super Group, the NYSE-listed digital gaming company behind some of the world’s leading Sports and iGaming brands.

Our journey started in 1999 with a handful of brilliant individuals and some very big picture thinking. Now, we are an ever-growing community of 300+ talented and exceptional people at the forefront of the vast and competitive world. Our expertise lies in marketing, customer service and technology. 

Who we’re looking for

We’re on a thrilling journey of growth and innovation, and we need passionate, driven individuals to join us. Every day is action-packed, and we expect you to bring your A-game. In return, you’ll find a supportive environment where your skills can flourish and your career can soar.

Ready to become a game-changer? Supercharge your career with us and be part of something extraordinary.

Why we need you

We’re on a mission to create extraordinary experiences for our customers, and we believe that your unique skills, passion and superdrive will help us achieve our vision.

As our Outbound Relationship Manager, you will be responsible for maintaining and enhancing long-term relationships with our nominated high-end players with an objective of extracting maximum value and retention. alternatives to existing processes.

What you’ll be doing

As our Outbound Relationship Manager, you will be responsible will be responsible for maintaining, developing and increasing Premium acquisitions, retention, activity rates, and revenue through exceptional service deliver. This will be achieved through providing proactive client support, proactive outbound calling and eventing when required, collection and updating of player information and acquisition of new Premium customers. The candidate will need to possess strong sales and client relationship skills. They will also be technically minded, and be familiar with CRM best practices. An inquiring mind is needed in order to be able to creatively solve challenges and propose new and fresh alternatives to existing processes.

As part of your role, your responsibilities will include partnering with the Relationship Manager Host team, but won’t be limited to, the following:

• Provide Dedicated Customer Service: Proactively reach out to existing Premium customers to provide product information and services to ensure retention.
• Manage CRM Work Items: Handle all Premium CRM work item queries and those received from other departments, ensuring timely feedback to all parties involved.
• Handle Escalations: Assist Team Leaders and Managers with any ad-hoc team escalations and provide support as needed.
• Support Service Recovery: Help with any overflow service recovery tasks as required by the Service Leaders.
• Business Development: Proactively reach out to existing Premium customers to provide product information and services to ensure retention.\
• Growth: Proactively reach out to potential Premium customers.
• Client Support: Provide exceptional service to Premium customers with the aim of ensuring first contact resolution and maintaining high satisfaction levels.
• Event Coordination: Organise and participate in roadshows and events to engage with Premium customers, when required as this is not a primary role.
• Information Management: Collect and update player information, ensuring all details are accurately captured in the CRM system.
• Targeted Campaign Execution: Design and implement initiatives, promotions, and out-of-the-box ideas to retain lapsing or reacquire lapsed and inactive Premium customers.
• Feedback Loop: Act as the end-to-end feedback loop to customers on any CRM Work Items where feedback is required.
• Team Collaboration: Assist Team Leaders and Managers with any ad-hoc team escalations and assistance they may require whilst on shift.

This job description is not intended to be an exhaustive list of responsibilities. You may be required to complete other reasonable duties in order to achieve business objectives

Essential skills you’ll bring to the table

The necessary skills that we require for this role include:

• A degree (BCom or equivalent) is essential.
• Strong verbal and written communication skills, with the ability to convey complex ideas clearly and effectively.
• Expertise in managing multiple projects simultaneously, with a track record of delivering on time and within scope.
• Strong sales ability.
• Exceptional attention to detail, ensuring high standards of quality in all outputs.
• Ability to adapt quickly to changing environments and priorities, maintaining effectiveness in dynamic situations.
• Strong project management skills.
• Numbers-driven with strong analytical skills.
• Excellent interpersonal and negotiation skills.
• Must be deadline and target-driven with good time management.
• Ability to work under pressure and adapt well to change.
• Ability to understand and manage client expectations.
• Team player who can work well under pressure.
• Excellent computer literacy with high proficiency in Excel.
• Consistent high standard and quality of work.
• Good time management skills and ability to effectively multi-task in a deadline-driven, high-pressure environment.
• Extremely detail-oriented and well-organized.
• Excellent interpersonal and customer orientation skills.
• Ability to clearly and effectively communicate.
• Exceptional organization skills, with the ability to manage multiple projects, prioritize effectively, and meet deadlines – all while maintaining strong attention to detail and focus on quality and excellence.
• Operating hours are on a shift basis from 7am to 6pm Monday to Friday and afterhours work maybe required including weekends.
• Must have own vehicle transport.

Desirable skills you’ve got up your sleeve

It would be great if you also have some of the following skills:

• Knowledge of sports betting markets, including odds calculation, betting types and market trends
• Computer literacy and proficiency in Microsoft Office Suite (Word, Excel, Project, PowerPoint)
• Ability to use pivot tables and work with an advanced statistical database and statistical methods and functions
• Team player with self-starting capabilities who can work in groups or alone to drive results

Our values are non-negotiables

Our culture is underpinned by core values that are linked to key behavioural competencies. Along with the below behavioural competencies, these are essential for all employees in order for you to embed in and drive our culture forward.

These competencies are:

• Adaptability
• Ownership and accountability
• Initiating action
• Resilience
• Team orientation
• Integrity
• Innovation

What you’ll get back

We offer a great variety of personal and professional benefits to help you thrive at Betway Africa and Super Group. This includes:  

• We’re dedicated to your supergrowth. Our comprehensive learning and development programmes give you a range of resources and opportunities to expand your skills and advance your career.
• Your hard work and achievements won’t go unnoticed. Our innovative Performance Tool ensures you receive regular, constructive feedback, helping you to continuously improve and reach your full potential.
• Our Employee Assistance programme offers a variety of benefits which you and your family can benefit from.

Be part of that Superclass feeling

At Super Group, diversity is part of our DNA. With teams across 16 countries, 85 nationalities, and 27 languages, we take equal opportunities seriously, championing a supportive, inclusive and empowering environment wherever you are in the Group.

It’s all about putting your experience first and ensuring honesty and fairness in all we do. Here, your growth is supported and your contributions valued.

Game on!

*Please note we will apply relevance to our Talent Management and Talent Development Programme as part of our recruitment process.

*Shortlisted candidates may need to complete an assessment.
 

This position requires trust and honesty it has access to customers financial details – therefore a credit and criminal record check will be conducted. The qualifications identified herein are an inherent job requirement; therefore, a qualification verification check will be done. By applying for this role, and supplying the necessary details, you hereby grant us permission to apply for these checks. This will be done in a confidential manner, and solely for the purposes of verification.

Should you not hear from us within 2 weeks, please deem your application as unsuccessful.

The perfect place to work, play and grow!

Click here to apply

Senior Software Developer

Kick-start your career in the online gaming world and experience the very latest in technology and innovation.

Who we are

We’re part of Super Group, the NYSE-listed digital gaming company behind some of the world’s leading Sports and iGaming brands.

Our journey at Osiris Trading started in 1999 with a handful of brilliant individuals and some very big picture thinking. Now, we are an ever-growing community of 300+ talented and exceptional people at the forefront of the vast and competitive world. Our expertise lies in marketing, customer service and technology. 

Who we’re looking for

We’re on a thrilling journey of growth and innovation, and we need passionate, driven individuals to join us. At Osiris, every day is action-packed, and we expect you to bring your A-game. In return, you’ll find a supportive environment where your skills can flourish and your career can soar.

Ready to become a game-changer? Supercharge your career with us and be part of something extraordinary.

Why we need you

We’re on a mission to create extraordinary experiences for our customers, and we believe that your unique skills, passion and superdrive will help us achieve our vision.

As a Software Developer, you’ll be supporting the delivery of the best technology solutions for any business challenge, covering our security, networking and system support across all our regions. This will help us excel at digitally enabling the business to stay ahead of the game.
 

What you’ll be doing

As part of your role, your responsibilities will include:

• The Software Developer confers with their stakeholders to analyze user requirements and convert requirements to design documents. They design architectures, including the software, hardware, and communications, to support the total requirements, as well as to provide for present and future cross-functional requirements and interfaces.

• The Software Developer develops high-level system design diagrams for program design, coding, testing, debugging and documentation. They also develop and implement moderate to complex web applications on one or more platforms. They design, develop and test software, including Software Applications, Web Sites, Data Communication Processes and User Interfaces. This role is responsible for writing programming code and the development of CI/CD pipelines in alignment with DevOps standards. 

• The Software Developer is accountable for assigning tasks to junior developers such as coding, testing, debugging, and analytics. This role is expected to mentor junior software developers with technical guidance on programming techniques, design patterns and software development best practices.

• The Software Developer assists with code reviews, aids with implementation of best practices, coding standards and relevant methodologies. The Software Developer interacts with project management to plan project schedules and technical direction.

This job description is not intended to be an exhaustive list of responsibilities. You may be required to complete other reasonable duties in order to achieve business objectives.

Essential skills you’ll bring to the table

The necessary skills that we require for this role include:

• Strong verbal and written communication skills, with the ability to convey complex ideas clearly and effectively
• Experience working collaboratively in cross-functional teams, with a focus on achieving shared goals
• Expertise in managing multiple projects simultaneously, with a track record of delivering on time and within scope
• Exceptional attention to detail, ensuring high standards of quality in all outputs
• Ability to adapt quickly to changing environments and priorities, maintaining effectiveness in dynamic situations
• .NET 5 and above developing Web APIs, Worker Services (3+ years’ experience)
• C# 8 and above (4+ years’ experience)
• Elasticsearch (1+ years’ experience)
• MS SQL Server (Essential) using EF Core, Dapper
• Message Queues (RabbitMQ, Kafka, Azure Service Bus)
• Azure DevOps (Repos, Pipelines, Releases)
• Frontend Frameworks (One of the following Angular, React, Vue)
• In-Memory & Distributed Caching (MS SQL, Redis)
• Development Experience in Microservices
• Unit Testing

Desirable skills you’ve got up your sleeve

It would be great if you also have some of the following skills:

• In-depth knowledge of sports betting markets, including odds calculation, betting types and market trends
• Previous experience in the online gaming or casino industry, with a strong understanding of player behaviour and industry regulations
• Familiarity with gambling regulations and compliance requirements in various jurisdictions, ensuring adherence to legal standards
• Experience in developing and executing customer retention strategies

Our values are non-negotiables

Our culture is underpinned by core values that are linked to key behavioural competencies. Along with the below behavioural competencies, these are essential for all employees in order for you to embed in and drive our culture forward.

These competencies are:

• Adaptability
• Ownership and accountability
• Initiating action
• Resilience
• Team orientation
• Integrity
• Innovation

What you’ll get back

We offer a great variety of personal and professional benefits to help you thrive at Osiris and Super Group. This includes:  

• We’re dedicated to your supergrowth. Our comprehensive learning and development programmes give you a range of resources and opportunities to expand your skills and advance your career.
• Your hard work and achievements won’t go unnoticed. Our innovative Performance Tool ensures you receive regular, constructive feedback, helping you to continuously improve and reach your full potential.
• Our Employee Assistance programme offers a variety of benefits which you and your family can benefit from.
• Contribution to Medical Aid with Discovery Health.
• Contribution to Provident Fund.
• Group Risk.
• Hybrid work model.

Be part of that Superclass feeling

At Super Group, diversity is part of our DNA. With teams across 22 countries, 85 nationalities, and 30 languages, we take equal opportunities seriously, championing a supportive, inclusive and empowering environment wherever you are in the Group.

It’s all about putting your experience first and ensuring honesty and fairness in all we do. Here, your growth is supported and your contributions valued.

Game on!

*Please note we will apply relevance to our Talent Management and Talent Development Programme as part of our recruitment process.

*Shortlisted candidates may need to complete an assessment.
 

This position requires trust and honesty it has access to customers financial details – therefore a credit and criminal record check will be conducted. The qualifications identified herein are an inherent job requirement; therefore, a qualification verification check will be done. By applying for this role, and supplying the necessary details, you hereby grant us permission to apply for these checks. This will be done in a confidential manner, and solely for the purposes of verification.

Should you not hear from us within 2 weeks, please deem your application as unsuccessful.

The perfect place to work, play and grow!

Click here to apply

Training Facilitator

Kick-start your career in the online gaming world and experience the very latest in technology and innovation.

Job title:  Training Facilitator

Department: Contact Centre

Reporting to: Training Manager

Who we are

We’re part of Super Group, the NYSE-listed digital gaming company behind some of the world’s leading Sports and iGaming brands.

Our journey at Osiris Trading started in 1999 with a handful of brilliant individuals and some very big picture thinking. Now, we are an ever-growing community of 300+ talented and exceptional people at the forefront of the vast and competitive world. Our expertise lies in marketing, customer service and technology. 

Who we’re looking for

We’re on a thrilling journey of growth and innovation, and we need passionate, driven individuals to join us. At Osiris, every day is action-packed, and we expect you to bring your A-game. In return, you’ll find a supportive environment where your skills can flourish and your career can soar.

Ready to become a game-changer? Supercharge your career with us and be part of something extraordinary.

Why we need you

We’re on a mission to create extraordinary experiences for our customers, and we believe that your unique skills, passion and superdrive will help us achieve our vision.

The role will be responsible is responsible for providing training related services to the business. This will help us excel at delivering the best customer experience to stay ahead of the game.

What you’ll be doing

As part of your role, your responsibilities will include:

• Conduct Training Needs Analysis
• Define the skill-set required to perform different roles
• Analysis of learners and learning needs to reveal the key elements of learning required to achieve defined outcomes. The learning outcomes should be confirmed with stakeholders.
• Review of ongoing knowledge test and assessments done to review what 360 review on Training Needs to be completed
• Design Outcome based learning programmes appropriate to the skills needed
• Developing an appropriate mix of formal and informal development activities
• Ensure the learning environment and resources support learner needs
• Design course materials and other training documents
• Co-ordinate the design and development of E.Learning where applicable
• Adjust training material according to changes within the business, including regulatory and compliance changes where applicable
• Facilitate learning using a variety of given methodologies
• Facilitate training, remediation training, presentations, refresher training and individual coaching interventions
• Facilitate the transfer and application of learning in the workplace
• Assist and support learners to manage their learning experiences
• Guide learners about their learning, assessment and recognition opportunities
• Provide one-to-one coaching interventions where required
• Design & develop outcome-based assessments
• Facilitate performance assessments to determine the skill gaps between current and desirable learner skill levels
• Evaluate the effectiveness of training programmes and learning outcomes
• Liaise with partners (e.g., managers, coaches) (external course providers, employers, examining bodies add to senior profile) to fulfil the skills needs
• Maintain appropriate records of learner development
• Create regular training reports relevant to your area of business
• Schedule where applicable and attend meetings with stakeholders to discuss improvement on training products
• Present Learning and Development metrics to business and stakeholders where applicable
• Analyse training feedback

This job description is not intended to be an exhaustive list of responsibilities. You may be required to complete other reasonable duties in order to achieve business objectives.

 Essential skills you’ll bring to the table

The necessary skills that we require for this role include:

• Minimum 3 years’ experience in the customer service space;
• Diploma/Degree is essential
• Strong verbal and written communication skills, with the ability to convey complex ideas clearly and effectively
• Experience working collaboratively in cross-functional teams, with a focus on achieving shared goals
• Expertise in managing multiple projects simultaneously, with a track record of delivering on time and within scope
• Exceptional attention to detail, ensuring high standards of quality in all outputs
• Ability to adapt quickly to changing environments and priorities, maintaining effectiveness in dynamic situations

Desirable skills you’ve got up your sleeve

It would be great if you also have some of the following skills:

• In-depth knowledge of sports betting markets, including odds calculation, betting types and market trends
• Previous experience in the online gaming or casino industry, with a strong understanding of player behaviour and industry regulations
• Familiarity with gambling regulations and compliance requirements in various jurisdictions, ensuring adherence to legal standards
• Experience in developing and executing customer retention strategies
• Computer literacy and proficiency in Microsoft Office Suite (Word, Excel, Project, PowerPoint)
• Ability to use pivot tables and work with an advanced statistical database and statistical methods and functions

Our values are non-negotiables

Our culture is underpinned by core values that are linked to key behavioural competencies. Along with the below behavioural competencies, these are essential for all employees in order for you to embed in and drive our culture forward.

These competencies are:

• Adaptability
• Ownership and accountability
• Initiating action
• Resilience
• Team orientation
• Integrity
• Innovation

What you’ll get back

We offer a great variety of personal and professional benefits to help you thrive at Osiris and Super Group. This includes:  

• We’re dedicated to your supergrowth. Our comprehensive learning and development programmes give you a range of resources and opportunities to expand your skills and advance your career.
• Your hard work and achievements won’t go unnoticed. Our innovative Performance Tool ensures you receive regular, constructive feedback, helping you to continuously improve and reach your full potential.
• Our Employee Assistance programme offers a variety of benefits which you and your family can benefit from.

Be part of that Superclass feeling

At Super Group, diversity is part of our DNA. With teams across 16 countries, 85 nationalities, and 27 languages, we take equal opportunities seriously, championing a supportive, inclusive and empowering environment wherever you are in the Group.

It’s all about putting your experience first and ensuring honesty and fairness in all we do. Here, your growth is supported and your contributions valued.

Game on!

*Please note we will apply relevance to our Talent Management and Talent Development Programme as part of our recruitment process.

*Shortlisted candidates may need to complete an assessment.
 

This position requires trust and honesty it has access to customers financial details – therefore a credit and criminal record check will be conducted. The qualifications identified herein are an inherent job requirement; therefore, a qualification verification check will be done. By applying for this role, and supplying the necessary details, you hereby grant us permission to apply for these checks. This will be done in a confidential manner, and solely for the purposes of verification.

Should you not hear from us within 2 weeks, please deem your application as unsuccessful.

The perfect place to work, play and grow!

Click here to apply