Share this post on
To apply, click on the link at the end of the posts and all the best with your applications.
Broker Support Consultant – KZN
Discovery
Corporate Health and Distribution
Marketing Associate
About Discovery
Discovery’s core purpose is to make people healthier and to enhance and protect their lives. We seek out and invest in exceptional individuals who understand and support our core purpose, and whose own values align with those of Discovery. Our fast-paced and dynamic environment enables smart, self-driven people to be their best. As global thought leaders, Discovery is passionate about innovating in order to not only achieve financial success, but to ignite positive and meaningful change within our society.
Key Purpose
Increase the sales of the product range through building relationships, superior client service and technical knowledge.
Areas of responsibility may include but not limited to:
- Partner with Business Consultant to grow new business portfolio
- Support advisers with Flexicare and Healthy Company uploads – managing data and upload process end to end
- Empower and educate advisers on the new business process, online application, underwriting process
- New business implementation : Planning and execution in partnership with BC
- Support on on-site implementations and activations
- Conduct member, employer and adviser training throughout the year
- Relationship building at various levels within the intermediary business, including administration, lower and senior management
- Pipeline reporting and proactive pipeline management
Competencies
- Values Driven
- Optimistic
- Learns on the Fly
- Resilient
- Instils Trust
- People Savvy
- Drives Results
- Problem Solver
Education and Experience
- Matric
- Experience with working with Broker Consultants.
- Knowledge of MS Office (Excel, Word, Power Point)
- NQF 5/120 Credits
- RE5
- Sound medical scheme knowledge
- Previous CRM experience
Click here to apply
Smart Service Consultant
About Discovery
Discovery’s core purpose is to make people healthier and to enhance and protect their lives. We seek out and invest in exceptional individuals who understand and support our core purpose, and whose own values align with those of Discovery. Our fast-paced and dynamic environment enables smart, self-driven people to be their best. As global thought leaders, Discovery is passionate about innovating in order to not only achieve financial success, but to ignite positive and meaningful change within our society.
About Discovery Life
Discovery Life is an ever growing fast-paced and dynamic environment that provides innovative risk assurance to individual clients. This environment thrives on customer engagement and customer experience as well as mutually beneficial relationships with our brokers and other stakeholders. It is important for our employees to provide world class service to our internal and external clients, thereby ensuring long and sustainable relationships.
Job Description
Outbound Call Centre: Booking of medical appointments for travelling Health Care Professionals (Nurses & Doctors).
Key Outputs / Job Responsibilities may include but are not limited to:
- Timely scheduling of appointments with clients and nurses for completion of medicals to finalize underwriting process.
- Dealing with e-mail queries, and telephonic queries – Telephone calls, Maintaining SLA’s.
- Liaise with Brokers/ Office Managers to ensure clients are reachable and seen for medicals to provide quality customer service.
Job / Role Requirements
| Work Experience | |
| Required | At least 2 years client service experience in the Insurance IndustryPrior experience in scheduling appointments with clients |
| Preferred (would be advantageous) | Previous exposure to Discovery in house system e.g. SAM & Paradigm |
| Education / Qualifications / Accreditations with Professional Body | |
| Required | Matric |
| Preferred (would be advantageous) | Related tertiary qualification |
| Technical Skills or Knowledge | ||
| Required | Skills | Level |
| Microsoft OfficeExcellent Interpersonal SkillsAttentive to detail and qualityFlexible, with an ability to work under pressure and adapt to changeResourcefulProblem solvingResults drivenCommunication skillsSituationally adaptableQuality focus | Intermediate | |
| Preferred (would be advantageous) | Previous exposure to Discovery in-house systems e.g. SAM & Paradigm | Basic |
| Personal Attributes or Competency Profile | |
| The Discovery Person | Values DrivenOptimisticLearns on the FlyResilientInstils TrustPeople SavvyDrives ResultsProblem Solver |
| The Discovery Leader At Discovery, Leaders: | are inspirational leaders who live the values and believes in the core purposeare humbletreat others with care, dignity and respectensure that the business case prevailshave a bias for actionunderstand that people are Discovery’s greatest assetbuild an environment for optimal performanceset ambitious goals and implement the highest standardsare students and Master of Communication?never stop learninghave and express strong beliefs and views, yet are open-minded and support the chosen path |
EMPLOYMENT EQUITY
The Company’s approved Employment Equity Plan and Targets will be considered as part of the recruitment process. As an Equal Opportunities employer, we actively encourage and welcome people with various disabilities to apply.
Click here to apply
Java Developer
Java Developer
About Discovery
Discovery’s core purpose is to make people healthier and to enhance and protect their lives. We seek out and invest in exceptional individuals who understand and support our core purpose, and whose own values align with those of Discovery. Our fast-paced and dynamic environment enables smart, self-driven people to be their best. As global thought leaders, Discovery is passionate about innovating to not only achieve financial success, but to ignite positive and meaningful change within our society.
About Discovery Bank
Discovery Bank is a bank like no other – a shared-value bank, designed with our clients in mind. We are all about sharing the value that clients create when they manage their money well, back with them through exceptional interest rates and rewards. Our Vitality Money programme measures how well clients manage their finances, informs them of what it means to be financially healthy, and empowers them with the knowledge to get enhanced rewards for managing their money well. If you are adaptable, a problem-solver, always questioning the way things are done, passionate about doing what is right, and obsessed with providing a quality service experience, we have a job for you where you can be your best in an environment that’s safe and nurturing.
Job Purpose
The Java Developer generates technical designs and BRS into executable code without errors.
The incumbent also translates business requirements into basic technical designs adhering to Discovery Bank Architecture standards.
Key Outcomes may include but are not limited to:
- Ensures that the application performs the functions as required by business.
- Ensures that the applications are maintainable and consider reuse, configurability, data footprints, processing speed, volumes and any other applicable non-functional requirements.
- Releases source code with zero defects.
- Leads and mentor’s junior developers during the code review process to ensure adherence to coding standards and best practices.
- Provides technical support, resolves production queries, and conducts root cause analysis.
- Participates in Business Requirement Joint Application Development (JAD) sessions.
- Analyze business requirements and clarify any unknowns with the Business Analyst or Business User.
- Formulates technical solutions and review them with the development team.
- Produces Technical Design documents using the standard template and in accordance with Discovery Bank standards.
- Set up Technical Analysis JAD sessions with all stakeholders to ensure alignment with business requirements.
- Implements Technical Specifications within the systems framework.
- Produces source code by applying technical standards and referencing existing components.
- Participates in the process of reviewing code for consistent application of standards, logic, and effective use of libraries and reusable aspects of the application.
- Responds to incidents escalated by the Incidents team.
Education and Experience:
- BSc Computer Science/Information Systems degree or other relevant degree from a recognised tertiary institution
- Formal Java qualification
- At least 6 years’ experience in source code development.
- At least 4 years’ experience in backend Java development
- Experience working with event driven systems
- Experience working with large data volumes
- Experience working in transactional systems
Technical skills or knowledge:
- Knowledge of SDLC, Unit Testing, Database structures, Technical Change Control
- Technical Stack
- Java 8 / 11
- Spring
-
- Spring Boot
- Spring Web MVC (REST)
- Spring Expression Language (SpEL)
- Spring JMS
- Spring Kafka
- MyBatis
- HANA (ANSI SQL)
- JSON / Jackson
- XML / JAXB
- JUnit /Mockito
- Swagger
- Docker
- Openshift
- Jenkins
- Maven
- Git / Bitbucket
- IBM MQ
- Linux / Windows
- Ability to do Business Writing, Software development within SDLC, Data modelling and UML Design abilities
Click here to apply
Team Leader – Disability Claims Assessment
Discovery Corporate & Employee Benefits
Team Leader: Disability Claims Assessment
About Discovery
Discovery’s core purpose is to make people healthier and to enhance and protect their lives. We seek out and invest in exceptional individuals who understand and support our core purpose, and whose own values align with those of Discovery. Our fast-paced and dynamic environment enables smart, self-driven people to be their best. As global thought leaders, Discovery is passionate about innovating to not only achieve financial success, but to ignite positive and meaningful change within our society.
About Discovery Corporate & Employee Benefits
Discovery Corporate and Employee Benefits is the first and only employee benefits provider to be shaping employee behavior, creating healthier and wealthier workforces. It is an exciting business to be in as we reimagine the way retirement savings and life insurance is brought to companies and employees.
Key Purpose of the role
The primary function of this role is comprised of two aspects, the first is to a lesser extent is to identify, assess and manage claims with internal and external stakeholders within the Disability Management process from Early Identification through the lifecycle of the claim. The second and more key role is to take on key reporting, people leadership and project leadership tasks within the Disability Claims Team. A key purpose is to add value to current processes by identifying gaps, developing processes and proposing innovative recommendations that will impact efficiencies and the quality of work produced and serve as a subject matter expert within the team .The ultimate goal of the role is to manage the disability claims experience through innovative and efficient claim management as well as develop people leadership skills and functional leadership skills providing key support to the management of the team as a whole.
Areas of responsibility may include but not limited to
- Independently assess all benefits and a key player in determining the direction and outcome of the disability portfolio. Independently provide opinions, assess, and manage disability claims within the Disability Management process, with the intention of holistically managing the claim process and experience for clients (25% of role).
- Independent discussion and presentation of cases to the reinsurer and/or Chief Medical Officer. Actively participate in claims committee/ legal claims/ forensics
- Increase in authorization limit: SIB 500 000.00, ICB 40 000.00, CD 500 000.00)
- Claims Type assessment and consultation:
- SIB, ICB,CD and Technically Complex claims,
- Appeals
- Escalated claims,
- Long term claim decisions
- Ex Gratia claims and discussions,
- Lead claims collab debates
- Ensure and co-ordinate recruitment of effective, skilled, and knowledgeable staff. Teach, train, coach, supervise, counsel, empower etc. staff daily on disability matters and processes, developing trends and breaking news affecting claims handling.
- Advocate the vision, the purpose, and the core values of the company to the team. Appraise staff and manage their performance on a regular basis. Assist in the development of Business Continuity Plans to be affected in case of emergencies.
- Customer Care Role: Ensure that the best quality service is provided to the clients. Developing, monitoring, and ensuring that staff adheres to service level agreements, best business practices, standard operating procedures, policy guides, legislations, audit and compliance recommendations, quality assurance, authority, and referral limits etc. Use Customer Perception surveys to measure the customer satisfaction.
- Manage broker perception through resolution of queries Building effective relationships with internal and external parties.
- Managing Complaints and Escalations of clients to ensure high levels of service are adhered to.
- Educational Role and Relationships Management Role: Serve as a subject matter expert on disability claims and be a source of knowledge and advise to internal and external clients. Educate new and existing clients on disability products, processes, and requirements. Education is extended to our employees, Servicing Consultants, Business Consultants, Discovery Group leaders and HR practitioners etc.
- Product and system enhancements Role – Take an active role in developing better disability claim assessment and management systems, processes, products, and guidelines. Provide input/suggestion aiming at creating profitable products that will meet the needs of the target market and products that are update and relevant to our medico-legal and social and market demands, and to maintain and sustain our competitive advantage. Add value to current processes by identifying gaps, developing processes, and proposing innovative recommendations that will impact efficiencies, and the quality of work produced.
- Support with key reporting, people leadership and project leadership tasks within the disability team.
- Monthly stats analysis and identifying gaps and operation priorities hat need to be addressed
- Log QCs/Jira on an ad hoc basis.
- Log IQS breaches on Paradigm.
- Development and support of project work to improve processes.
Personal Attributes and Skills
- Clinical reasoning skills
- Decision making skills
- Verbal and written communication skills
- Problem solving skills
- Resilience
- Self-starter with a high attention to detail and be able to multi-task
- Extremely adaptable to change
- Ability to function well in a high-performance environment with significant accountability.
- Time-Management and Organizational Skills
- Outstanding customer service skills
- People leadership skills including coaching and mentoring
- Presentation skills (development and presenting)
Education and Experience
- Medical Degree Allied Professional degree through a register University: advantageous courses are Occupational Therapy, Physiotherapy, Speech Therapy, Audiology or related professions.
- Additional courses recommended but not required: Diploma in Vocational Rehabilitation
- 2-3 years clinical experience outside of community service
- 5 or more years Insurance experience
- 3 years leadership experience (insurance or clinical) (External)
Click here to apply
Internship: HR Administrator (HR TVET)
Discovery Health (Central Operations Service Team)
Internship: Human Resource Administrator
About Discovery
Discovery’s core purpose is to make people healthier and to enhance and protect their lives. We seek out and invest in exceptional individuals who understand and support our core purpose, and whose own values align with those of Discovery. Our fast-paced and dynamic environment enables smart, self-driven people to be their best. As global thought leaders, Discovery is passionate about innovating in order to not only achieve financial success, but to ignite positive and meaningful change within our society.
Key Purpose of the role
The primary purpose of this role is to provide day to day HR Administration function to the Discovery Health Business Unit as well as assist with recruitment and ad hoc projects
Areas of responsibility may include but not limited to
The successful applicant will be responsible for but not limited to the following job functions:
- Recruitment Administration
- HR Administration
- Reporting
- Data Capturing
- Filing
- Project Administration
- Be an ambassador for Discovery Health Perfomance Services
Personal Attributes and Competencies
- Strong Relationships Skills.
- Strong Collaboration Skills
- Strong focus on Service Excellence.
- Takes initiative.
- Process and Task driven.
- Attention to detail.
- Uses discretion when dealing with confidential correspondence/information.
- Manages time effectively.
- Works in a systematic, methodical and orderly way within strict SLAs.
- Works productively in a pressurized environment.
Qualification Requirement
- Matric (minimum of 50% for English)
- Completed (N6) in Human Resources at a TVET College.
- Qualification must have been completed within the last 18 months
Specific Requirements:
- No previous internship and or graduate programme in any industry or government institution
- No work experience (Essential)
- Between the ages of 19 – 30 (Essential)
- You must be a South African Citizen by Birth or by naturalization before the 27th April 1994.
EMPLOYMENT EQUITY
The Company’s approved Employment Equity Plan and Targets will be considered as part of the recruitment process. As an Equal Opportunities employer, we actively encourage and welcome people with various disabilities to apply.
Click here to apply
Business Analyst (Senior)
Discovery – Insure
Business Analyst (Senior)
About Discovery
Discovery’s core purpose is to make people healthier and to enhance and protect their lives. We seek out and invest in exceptional individuals who understand and support our core purpose, and whose own values align with those of Discovery. Our fast-paced and dynamic environment enables smart, self-driven people to be their best. As global thought leaders, Discovery is passionate about innovating in order to not only achieve financial success, but to ignite positive and meaningful change within our society.
About Discovery Insure
Discovery Insure is committed to creating a nation of great drivers through our innovative Shared-value Insurance model. Discovery Insure is South Africa’s fastest growing short-term insurance company with comprehensive products that provide protection against current and emerging risks facing clients in the motor and home insurance sectors. Vitality Drive, an internationally-recognised and award-winning programme, is a key differentiator in the market that incentivises and rewards clients for driving well. The Vitality Drive programme has been scaled to local and international markets which now include Europe and the Middle East. The company employs over 1 000 people who are committed to putting our customers and financial advisers first by providing unique and innovative solutions and cover.
Key Purpose
To provide support to the business unit by:
- Acting as a Product Owner between business and the Systems/IT department by breaking down features into user stories and ensuring that user stories are clearly defined and well understood Clarity in communication is an essential component of this function.
- Lead requirement gathering and story mapping workshops with stakeholders.
- Manage, refine and prioritise the product backlog to enable effective planning with the Scrum team.
- Taking ownership of the development process on behalf of the Business by actively participating in all Agile events to help the team achieve its goals.
- Under limited supervision undertakes specialist feasibility analysis, evaluations or business projects.
- Gives feedback on deliver plans and assists with impact analysis.
- May research and prepare reports on related subjects.
- Can move easily to understand different business units.
- Business Analyst Team Leader.
- Collaborate and Plan prioritized deliverables with the manager for Project work and Business As Usual items.
- Quality Assurance of all Business Analysis done to ensure correctness and completeness.
Areas of responsibility may include but are not limited to
Analysis
- Big picture and impact across users and systems.
- Understanding the current state and what needs to change.
- Not tunnel visioned.
- Solution orientated.
- High level and detail orientated.
- Challenging business (not being a scribe).
Quality
- Comebacks and rework: To minimize the number of comebacks or rework required by the Developers through clearly articulating and communicating business specifications, using multiple channels (workshops, email etc.) to facilitate understanding.
- Development Support: To provide support during the development phase by being available for questions or clarification, and providing feedback to Development teams as appropriate.
- Guidance and advice to the business: To provide sound guidance and advice on planned changes to business by striving to clearly understand business needs and making considered recommendations as appropriate.
- Prod defects post implementation reviews.
- Process Diagrams: Ensuring that business needs are clearly documented by mapping changes to existing processes diagrams or developing new processes as required.
Agile Methodology
- Design and validate the functional solution using Agile Methodology.
- This involves interpreting the product / functional requirements into Agile Epics and Stories.
- Plan Agile Sprints and Stories for the Sprint.
- Apply knowledge of the system, interfaces and dependencies to highlight integration aspects that must be considered.
- Identify a set of stakeholders that need to be involved in creating and validating the Agile Story Board by interview business and technical owners, as well as experienced members of the development team (Development Manager, Architect, Snr BA).
- Validate the Agile Epics, Stories and Test Basket with the identified stakeholders and obtain sign-off.
Admin
- Jira (Consistently updated / visible)
- Confluence (addressing/ resolving comments / updating change management)
- Devshed – Weekly time capture
- In addition, be part of and provide input for:
- JAD sessions
- Agile framework
- Backlog grooming
- Daily stand-ups
Skills and Knowledge
- Analytical and Conceptual (Advanced).
- Communication (written and verbal) (Advanced).
- Project Management (Basic).
- Multi-tasking (Intermediate)
- Relationship Building (Advanced).
- UML (Advanced).
- Prototyping (Advanced).
- Test Management (Advanced).
- Agile Methodology (Intermediate).
- Systems (Intermediate).
- Development (Intermediate).
- Technology life cycle (Advanced).
- Business (Advanced).
- Analytical and Conceptual (Advanced).
- Communication (written and verbal) (Advanced).
- Project Management (Basic).
- Multi-tasking (Intermediate).
- Relationship Building (Advanced).
- UML (Advanced).
- Prototyping (Advanced).
- Test Management (Advanced).
- Agile Methodology (Intermediate).
Education and Experience
Education:
- Matric
- Degree / Diploma in IT(Essential).
- Business Analyst course (Essential).
Minimum Experience:
- 5 years Business Analyst experience (Essential).
- 1 year Insurance industry experience (Advantageous).
- 4 years UML experience (Essential).
- 4 years Screen Prototyping experience (Essential).
- 4 years Test and Defect Management Tools experience (Essential).
Click here to apply
Accountant
About Discovery
Discovery’s core purpose is to make people healthier and to enhance and protect their lives. We seek out and invest in exceptional individuals who understand and support our core purpose, and whose own values align with those of Discovery. Our fast-paced and dynamic environment enables smart, self-driven people to be their best. As global thought leaders, Discovery is passionate about innovating to not only achieve financial success, but to ignite positive and meaningful change within our society.
About Discovery Life
Discovery Life is an ever growing fast-paced and dynamic environment that provides innovative risk assurance to individual clients. This environment thrives on customer engagement and customer experience as well as mutually beneficial relationships with our brokers and other stakeholders. It is important for our employees to provide world class service to our internal and external clients, thereby ensuring long and sustainable relationships.
Role Description
Consolidations expert responsible for importing, reconciling, mapping, and maintaining consolidation tool, as well as ensuring all statutory, regulatory and management reports are recorded accurately and within the required deadlines and formats prescribed by group finance and regulations. Automating all returns within the Discovery Life space to ensure that one correct source of information is used to compile and report information.
Key Outputs / Job Responsibilities
- Maintenance of consolidation tool for tax and IFRS reporting, which includes importing of most recent trial balances, investigating and resolving differences that may arise
- Adding manual journals into consolidation tool which do not form part of group reporting but are required for subsidiary reporting.
- Completion of all group finance requests on consolidation tool which includes Life KPIs, and various note disclosures.
- Liaise and manage relationships with internal departments, including Central Finance, Actuarial department, marketing and systems
- Identify, monitor and communicate key performance metrics on the tool
- Assist with conversion of all other regulatory and management reports on consolidation tool
- Automate any manual AFS preparation processes using formulas
- Prepare dashboards which management can use for quick review
- Preparation of actuarial schedules including consolidation balance sheet at account level, asset matching, expense classification into IFRS 17 categories as defined by the expense policy
- Maintenance and reconciliation of Magic Orange system which is an expense attribution tool
- Enhancing existing procedures & processes
Job / Role Requirements
| Work Experience | |
| Required | Working experience post-articles |
| Preferred (would be advantageous) | Experience with using the One-stream reporting tool. Experience with consolidation systems/reporting toolsHaving worked on group consolidations as an auditor or accountant in a financial services company |
| Education / Qualifications / Accreditations with Professional Body | |
| Education / Qualifications Required | Newly qualified CA(SA) |
| Technical Skills or Knowledge | ||
| Required | Skills | Level |
| Basic insurance accounting,Computer LiteracyExcel | BasicAdvancedAdvanced | |
| Preferred (would be advantageous) | Coding | Basic |
EMPLOYMENT EQUITY
The Company’s approved Employment Equity Plan and Targets will be considered as part of the recruitment process. As an Equal Opportunities employer, we actively encourage and welcome people with various disabilities to apply.
Click here to apply
We wish you all the best with your applications
Leave a Reply