To apply, click on the link at the end of the posts and all the best with your applications

Hospitality Associate

Job Description

ROLE PURPOSE

Broll Hospitality is building a leading hospitality-focused investment advisory platform for African markets. As African hotel markets mature and attract greater capital participation, our work spans the full investment lifecycle — from development and operations through to capital markets and transactions.

We are looking for an Associate to join the team in an execution-focused capacity. You will take ownership of mandates alongside senior team members, drawing on deep knowledge of hotel operations, financial performance and the investment landscape to deliver high-quality, client-ready outputs. At this level, you are expected to lead analytical workstreams, manage project deliverables and contribute meaningfully to business development and client relationships.

KEY RESPONSIBILITY

Transaction Execution & Investment Advisory
• Lead the preparation of investment memoranda, information packs, teasers and capital-targeting materials for hotel transactions
• Run financial due diligence processes and coordinate across workstreams on acquisitions, disposals and buy-side mandates
• Manage timelines, data rooms and information flows in live transaction processes
• Develop and maintain relationships with investors, buyers, operators and advisors across the region

Financial Modelling & Valuation
• Build and own hotel financial models, including full P&L projections, cash flow analysis and investment return metrics (IRR, equity multiple, yield)
• Conduct feasibility studies and valuations for hotel development, repositioning and acquisition mandates
• Lead sensitivity, scenario and downside analysis to stress-test assumptions and investment theses
• Translate operational and market data into investment-grade financial outputs with limited senior oversight

Hotel Operations & P&L Analysis
• Apply a strong working knowledge of hotel P&L structures — GOP, EBITDA, departmental revenues and costs — to assess and benchmark operational performance
• Evaluate operator proposals, management agreements and franchise structures
• Identify operational underperformance and articulate value-creation strategies for repositioning or rebranding mandates
• Engage credibly with hotel operators and asset managers on performance metrics, NOI and capital expenditure planning

Market Research & Intelligence
• Oversee the compilation and quality control of market data across hotel supply, transactions, ADR, Occupancy and RevPAR across African markets
• Produce market studies, supply and demand analyses and competitive set reviews to support client mandates
• Maintain and enhance internal data libraries, benchmarks and reference materials

Capital Markets & Operator Selection
• Support and lead operator selection processes, including RFP management, scoring and recommendation
• Assist in profiling investor and buyer universes, mapping investment criteria and return expectations
• Prepare commercial due diligence reports and market studies for lenders, equity investors and institutional clients

Technology, Tools & Process
• Leverage analytical and AI-enabled tools to enhance the speed, consistency and quality of outputs
• Contribute to the development of templates, workflows and standardised processes as the team scales

QUALIFICATION & EXPERIENCE
• Degree in Finance, Economics, Real Estate, Hospitality Management or a related field
• 4–7 years’ experience in hospitality-focused investment banking, real estate advisory, hotel asset management, or a closely related analytical role
• Demonstrated experience working on hotel or lodging transactions, valuations or asset management mandates
• Meaningful exposure to hotel operations, P&L structures and performance metrics is essential
• Experience in African markets is advantageous

SKILLS
• Advanced financial modelling skills — proficient in building complex, integrated hotel models from scratch
• Strong command of hotel operating economics, including GOP analysis, management fee structures and brand standards
• Excellent written communication skills — capable of producing polished, client-ready reports and presentations
• Proficiency with evolving analytical and AI-enabled tools
• Ability to manage multiple workstreams and deliverables with limited supervision

PERSONAL ATTRIBUTES
• Genuine interest in Africa and a commitment to contributing to the continent’s development
• Commercially astute, with the maturity to engage confidently with senior clients and counterparties
• Comfortable operating in complex, less formal or data-limited markets across Africa
• Open to periodic travel across Africa as part of the role
• Collaborative team player with a strong work ethic and high standards of quality
• Intellectually curious, proactive and receptive to feedback and mentorship

Click here to apply

Hospitality Analyst

Job Description

ROLE PURPOSE 

Broll Hospitality is building a leading hospitality-focused investment advisory platform for African markets. As African hotel markets mature and attract greater capital participation, our work spans the full investment lifecycle — from development and operations through to capital markets and transactions.

We are looking for an Analyst to join the team in a data- and research-intensive capacity. You will work closely with senior team members across a broad range of mandates, using modern analytical and technology tools to deliver high-quality, consistent outputs.

KEY RESPONSIBILITIES

Research & Market Intelligence
– Compile and maintain datasets on hotel supply, transactions, operating performance (ADR, Occupancy, RevPAR) and cost benchmarks
– Source and validate information in markets where formal data is limited or opaque
– Maintain structured data libraries and internal reference materials

Financial Modelling & Analysis
– Support the development of hotel financial models, feasibility studies and valuations
– Assist with underwriting for acquisitions, disposals and buy-side mandates
– Run sensitivity, scenario and downside analysis under senior guidance
– Prepare analytical schedules and supporting materials for client reports

Capital Markets & Transaction Support
– Provide analytical support across investment sales, buy-side advisory, commercial due diligence, market studies and operator selection processes
– Assist in profiling investor and buyer universes, investment criteria and return expectations
– Help prepare investment memoranda, teasers, buyer lists and capital-targeting materials

Technology & Tools
– Use analytical and AI-enabled tools to improve speed, consistency and quality of outputs
– Support integration of new tools, templates and workflows
– Maintain benchmark libraries and contribute to standardised processes and documentation

QUALIFICATION & EXPERIENCE
– Degree in Finance, Economics, Real Estate, Hospitality or a related field
– 1–3 years’ experience in consulting, real estate investment banking, advisory, valuation or a similar analytical role
– Hospitality sector experience is a plus, but not required

SKILLS
– Strong analytical and numerical capability
– Advanced Excel skills; comfortable building and maintaining financial models
– Proficiency with evolving analytical and AI-enabled tools
– Clear, structured written communication and high attention to detail

PERSONAL ATTRIBUTES
– Genuine interest in Africa and a desire to contribute to the continent’s development
– Comfortable working across diverse markets, including emerging and less familiar locations
– Open to periodic travel across Africa as part of the role
– Collaborative team player with a strong work ethic and high learning velocity
– Professionally mature, humble, and receptive to feedback and mentorship

Click here to apply

Project Administrator

Job Description

ROLE PURPOSE

Our people at Broll are our most important assets – we combine world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people and empowering them to thrive, grow meaningful careers and to find a place where they belong.
As a Project Administrator at Broll, you will provide essential administrative and operational support to project teams while ensuring smooth project execution through coordination, documentation, communication, and process management. This role serves as a key liaison between the Broll team and project stakeholders while maintaining critical project information systems that reflect Broll’s commitment to operational excellence and seamless project delivery.
You’ll coordinate project meetings, manage comprehensive documentation, and facilitate communication between project team members, clients, contractors, and vendors while supporting budget tracking and maintaining project databases across all project phases.

KEY RESPONSIBILITIES

Administrative Support
– Maintain comprehensive project documentation including contracts, correspondence, meeting minutes, and status reports
– Coordinate project meetings while preparing agendas, distributing materials, and tracking action items
– Manage project filing systems and ensure document version control across all project phases
– Support purchase order processing, invoice verification, and payment coordination
– Maintain contract documentation and track key contractual requirements and deliverables

Communication and Coordination
– Serve as primary point of contact for project inquiries and correspondence
– Facilitate communication between project team members, clients, contractors, and vendors
– Distribute project updates, reports, and critical information to relevant stakeholders in timely manner
– Coordinate with various departments and external partners to ensure seamless information flow

Scheduling and Timeline Management
– Coordinate project schedules, meetings, and milestone tracking with comprehensive oversight
– Assist with resource scheduling and availability coordination across project teams
– Monitor project deadlines and provide regular status updates to project managers and team members
– Ensure proper timeline management and proactive identification of potential scheduling conflicts

Financial and Contract Administration
– Support budget tracking and expense reporting processes with accuracy and attention to detail
– Assist with financial documentation and maintain organized records of project expenses
– Track contractual obligations and ensure compliance with established requirements
– Coordinate payment processes and maintain financial documentation systems

Data Management and Reporting
– Maintain project databases and tracking systems for optimal data integrity
– Generate regular project reports, dashboards, and performance metrics
– Ensure data accuracy and completeness across all project management systems
– Support decision-making processes through comprehensive data analysis and reporting

REQUIRED QUALIFICATIONS
– Three to five years of administrative experience, preferably in project-based environments
– Strong proficiency in Microsoft Office Suite, project management software, and database management systems
– Excellent organizational and time management abilities with strong attention to detail
– Outstanding written and verbal communication skills for effective stakeholder engagement
– Ability to multitask effectively and work under pressure in fast-paced environments
– Strong problem-solving skills and proactive approach to issue resolution

PREFERRED QUALIFICATIONS
– Bachelor’s degree in business administration, project management, or related field
– Experience with project management software and methodology understanding
– Background in construction, real estate, or facilities management projects
– Knowledge of contract administration and financial tracking processes
– Understanding of document control systems and version management

WHAT WE OFFER
– Competitive salary and benefits package.
– Opportunities for career growth and professional development.
– Collaborative work environment with a diverse team of professionals.
– Chance to work on high-profile retail and commercial projects in Johannesburg and beyond

Click here to apply

Senior Project Manager

Job Description

ROLE PURPOSE

At Broll, our people are the foundation of everything we do. We bring together world-class services, expert advisory, and cutting-edge technology to deliver exceptional outcomes for our clients — and we know that’s only possible because of the talented individuals behind it. We are deeply committed to attracting and retaining the best people in the industry, empowering them to grow meaningful careers, make a lasting impact, and find a true sense of belonging within our organisation.
We believe that exceptional businesses are built by exceptional people. That’s why we are intentional about who joins the Broll family — we seek out individuals who are truly outstanding in their field, bringing deep expertise, passion, and a drive to excel. But hiring the best is only the beginning. We are equally committed to nurturing that talent, fostering personal growth, and developing the next generation of industry leaders.
We are looking for a driven and experienced Senior Project Manager to join our Project & Development Services (PDS) team based in Johannesburg, South Africa. In this senior role, you will take ownership of complex retail and commercial projects, leading high-performing teams from initial concept through to successful delivery. You will serve as a trusted partner to our clients, ensuring every project is executed to the highest standards — on time, within budget, and with an unwavering commitment to quality.

KEY RESPONSIBILITIES

– Manage the development of client briefs and Project Execution Plans tailored to specific project requirements.
– Deliver comprehensive design management services, overseeing design teams in developing solutions that meet client expectations and budgets.
– Oversee and advise on local and government approvals processes.
– Administer complex building contracts, proactively managing and ensuring compliance of contractors/consultants with contract terms and conditions.
– Manage the compilation of tender documents, critically review tender returns, conduct contract negotiations, oversee contract awards, and handle client reporting.
– Ensure project documentation, programs, and master budgets are adhered to by the team.
– Deliver client and internal reports appropriate to various project stages.
– Execute projects within agreed risk, sustainability, and environmental frameworks while maintaining focus on time, cost, and quality.
– Manage and report on contractor progress against the contract program.
– Oversee external consultant teams and internal design managers to ensure design compliance with the contract.
– Manage consultant teams to ensure the built product complies with the contract.
– Perform other related duties as required, supporting team members across disciplines and the wider division.

SKILLS
– Excellent report writing and communication skills.
– Fluency in English (both verbal and written communication).
– Relevant technical knowledge and experience in retail/commercial projects.
– Proficiency in MS Office and relevant industry software.
– Familiarity with Health & Safety standards.
– Exceptional resource, planning, and time management skills.
– Proven ability to manage multiple complex projects simultaneously.
– Strong leadership and team management capabilities.

QUALIFICATIONS & EXPERIENCE
– Minimum 10 years of related industry experience (engineering / architecture / construction combined).
– SACPCMP registration preferred.
– Bachelor’s degree in Engineering, Architecture, Construction Management, or related field.
– Professional certification such as PMP, PRINCE2, or equivalent is advantageous.

WHAT WE OFFER
– Competitive salary and benefits package.
– Opportunities for career growth and professional development.
– Collaborative work environment with a diverse team of professionals.
– Chance to work on high-profile retail and commercial projects in Johannesburg and beyond.

PERSONAL ATTRIBUTES
– Genuine interest in Africa and a desire to contribute to the continent’s development
– Comfortable working across diverse markets, including emerging and less familiar locations
– Open to periodic travel across Africa as part of the role
– Collaborative team player with a strong work ethic and high learning velocity
– Professionally mature, humble, and receptive to feedback and mentorship

Click here to apply

Operations Manager (Brits Mall)

Job Description

POSITION PURPOSE

Responsible for planning, organising, and directing the activities of the Centre.  Oversees leasing contracts, procures services, handles third party service contracts, and directs maintenance procedures.  Ensures that all buildings, grounds, and equipment are well maintained and in optimal working condition.  Develops and implements departmental policies and procedures and ensures that all operations are in accordance with established health and safety regulations.  Ensures that services purchased are of acceptable quality and follow the procurement policy. Keeps Senior Management well informed of area activities and significant problems.  Trains, directs, and appraises assigned personnel.

ESSENTIAL FUNCTIONS AND BASIC DUTIES

• Assumes responsibility for the planning, development, and implementation of effective operations management policies, procedures, and planning.
  • Assists Senior Management in developing short and long term goals and plans. Assists with long term budget projections.
  • Executes established operational goals and ensures that corporate wide plans are complemented and supported.
  • Assists in developing policies and procedures for Centre operations. Conducts periodic reviews of existing policies and procedures to ensure maximum efficiency.
• Assumes responsibility for the effective operations management of the Centre and facilities.
  • Coordinates and arranges third party services of maintenance contractors, suppliers, vendors, etc. Deals with contractors on daily basis.
  • Liaises with tenants with regards to operational problems.
  • Responds to emergency call outs.
  • Day to day running and control of:
    • Tenant complaints
    • Security
    • Air Conditioning
    • Cleaning, Electrical, Plumbing etc.
  • Authorises of invoices for payments.
  • Issues tender documents.
  • Calculates operational costs for charge out to the tenants to ensure recoveries where appropriate
  • Manages space planning. Ensures that the Centre layout will accommodate present and future operational and space requirements.
  • Conducts periodic inspections of facilities, assesses problems and needs, and implements improvements in operations as appropriate.
  • Coordinates maintenance activities. Ensures that facilities are clean, well maintained, and in good repair. Directs preventive maintenance procedures as appropriate.
  • Ensures that Centre operations are in compliance with established procedures, policies, regulations and codes.
• Assumes responsibility for the security of all the Centre facilities. Conducts scheduled inspections of security systems and implements improvements as necessary.
  • Identifies security threats and develop action plans for the prevention of incidents
  • Establishes and maintains security systems for the Centre and tenants
  • Monitors shops and businesses and react on emergency calls
  • Establishes and maintain security information network
  • Liaises with SAPS and local authorities
  • Plans the manning of the center and manage guards on duty
  • Determines the needs for security systems and equipment
  • Communicates with tenants regarding security systems
  • Develops and implements security devices
  • Creates security awareness amongst staff, tenants and shoppers
  • Compiles budgets and control expenditure
  • Establishes emergency plans
• Assumes responsibility for ensuring the efficient and cost effective administration of Centre operations.
  • Develops and implements safety directives
  • Completes financial forecasting duties, and generates and updates schedules for building expenditures.
  • Creates safety awareness and trains staff in Health and Safety.
  • Ensures compliance with legal regulations. Completes regular OSH inspections and updates monthly reports as appropriate.  Ensures that OSHA requirements are effectively implemented.
  • Ensures that facilities operations are cost effective, efficient, and within established budget constraints.
  • Oversees the procurement of furnishings and equipment in accordance with budget planning.
  • Researches vendors, contractors, and suppliers to ensure that equipment and services are of acceptable quality, competitively priced, and delivered on time.
  • Ensures that all maintenance agreements and leases are current.
  • Ensures that billing discrepancies are promptly tracked and resolved.
• Assumes responsibility for ensuring professional business relations with vendors, contractors, and trade professionals.
  • Works to develop and maintain productive business relations with vendors, suppliers, contractors, etc.
  • Acts as a liaison between the Company and external contacts.
  • Ensures effective coordination of external services with Company operations.
  • Obtains and conveys information as appropriate.
  • Promotes goodwill and a positive image of the Company.
• Effectively supervises Centre personnel, ensuring optimal performance.
  • Provides leadership to assigned personnel through effective objective setting, delegation, and communication. Conducts regular meetings to ensure that personnel are well informed of changes in policies and procedures.  Discusses areas needing improvement.    
  • Assigns and coordinates personnel. Directs daily operations.
  • Identifies, develops, and implements training programs as appropriate.
  • Conducts performance appraisals
  • Provides measurable feedback to assigned personnel and suggestions for improved performance
  • Formulates and implements employee corrective actions as needed
  • Ensures that staffing levels are appropriate. Interviews, hires, and assigns personnel as necessary
• Assumes responsibility for related duties as required or assigned
  • Ensures that work area is clean, secure, and well maintained
  • Completes special projects as assigned
  • Reports on Operational expenses, foot traffic, security incidents etc.

PERFORMANCE MEASUREMENTS

• Good communication and coordination exists with departments – Assistance is provided as needed
• Procurement policy is fully complied with
• Senior Management is appropriately informed of area activities and of any significant problems
• Operations personnel are well trained, effective, and efficient- Appropriate supervision and assistance are provided
• Company facilities are well maintained and secure and meet the needs of the Company
• Centre or Property operations are efficiently and cost effectively administered
• Current and future Centre or Property needs are well planned and budgets are established and maintained
• Effective business relations exist with vendors, contractors, and trade professionals

QUALIFICATIONS

• Education/Certification: Matric
• Additional related maintenance and Centre management training preferred

REQUIRED KNOWLEDGE

• Excellent understanding of Centre or Property management procedures
• Knowledge of budgeting, service contracts, and leasing agreements

EXPERIENCE REQUIRED

• Five or more years of related experience, with at least two or more years of supervisory experience

SKILLS/ABILITIES

• Excellent leadership abilities
• Able to organise, coordinate, and direct team activities
• Strong problem solving skills
• Good communications skills
• Able to use all related maintenance equipment and computer applications

Click here to apply

Handyman (Wonderpark Shopping Centre)

Job Description

Job Purpose:
To maintain the mall’s roof, gutters, parking, and yard areas, while also attending to general maintenance tasks across the facility. This role ensures that exterior areas are safe, functional, and well-maintained, contributing to the overall operational efficiency and tenant satisfaction.

Key Responsibilities:
1. General Maintenance
• Perform day-to-day maintenance tasks across the mall, assisting other handymen with shared responsibilities.
• Attend to reactive maintenance requests and minor repairs as required.
• Conduct routine inspections of mall facilities and report maintenance needs to the Operations team.
• Maintain cleanliness, organization, and safety of work areas and tools.
2. Roof and Gutter Maintenance
• Inspect, clean, and maintain the roof and gutters to prevent leaks, blockages, and damage.
• Repair minor roof defects, flashing, and related structures.
• Monitor and report larger roof issues requiring contractor intervention.
• Ensure all roof and gutter maintenance activities are conducted safely, using appropriate PPE and equipment.
3. Parking and Yard Maintenance
• Maintain parking areas, including surface repairs, line marking, and general upkeep.
• Keep yard areas organized, clean, and safe, including removal of debris and hazardous materials.
• Conduct routine inspections of external areas and report damage, hazards, or maintenance needs.
4. Preventative and Reactive Maintenance
• Perform preventative maintenance tasks according to the scheduled maintenance plan.
• Respond promptly to maintenance requests, ensuring issues are resolved efficiently.
• Keep accurate logs of maintenance work completed, parts used, and observations.
5. Health, Safety & Compliance
• Adhere to all occupational health and safety standards and mall safety protocols.
• Use PPE correctly and ensure safety signage and barriers are in place when performing maintenance work.
• Report hazards or unsafe conditions immediately to management.
6. Teamwork and Communication
• Work closely with other handymen and the Operations team to ensure seamless coverage of maintenance duties.
• Communicate effectively with the Junior and Senior Operations Managers regarding completed tasks and maintenance needs.
• Assist in supporting new or temporary staff when required.

Key Performance Indicators (KPIs):
• Safe, clean, and well-maintained roof, gutters, parking, and yard areas.
• Timely and quality completion of maintenance tasks.
• Minimal reactive maintenance due to effective preventative care.
• Positive feedback from tenants, management, and visitors regarding exterior and general maintenance.

Skills and Competencies:
• Knowledge of roof, gutter, and external area maintenance.
• Basic general maintenance and handyman skills.
• Ability to identify and troubleshoot maintenance issues efficiently.
• Strong attention to detail, reliability, and accountability.
• Physical fitness to perform manual and potentially elevated tasks safely.
• Good communication and teamwork skills.

Qualifications and Experience:
• Minimum 3–5 years’ experience in building maintenance, particularly roofs, gutters, or external areas.
• Experience in commercial or retail facilities preferred.
• Knowledge of health, safety, and compliance standards.
• Ability to work independently and as part of a team.

Click here to apply

Operations Manager (Umlazi Mega City)

Job Description

POSITION PURPOSE

Responsible for planning, organising, and directing the activities of the Centre.  Oversees leasing contracts, procures services, handles third party service contracts, and directs maintenance procedures.  Ensures that all buildings, grounds, and equipment are well maintained and in optimal working condition.  Develops and implements departmental policies and procedures and ensures that all operations are in accordance with established health and safety regulations.  Ensures that services purchased are of acceptable quality and follow the procurement policy. Keeps Senior Management well informed of area activities and significant problems.  Trains, directs, and appraises assigned personnel.

ESSENTIAL FUNCTIONS AND BASIC DUTIES

• Assumes responsibility for the planning, development, and implementation of effective operations management policies, procedures, and planning.
  • Assists Senior Management in developing short and long term goals and plans. Assists with long term budget projections.
  • Executes established operational goals and ensures that corporate wide plans are complemented and supported.
  • Assists in developing policies and procedures for Centre operations. Conducts periodic reviews of existing policies and procedures to ensure maximum efficiency.
• Assumes responsibility for the effective operations management of the Centre and facilities.
  • Coordinates and arranges third party services of maintenance contractors, suppliers, vendors, etc. Deals with contractors on daily basis.
  • Liaises with tenants with regards to operational problems.
  • Responds to emergency call outs.
  • Day to day running and control of:
    • Tenant complaints
    • Security
    • Air Conditioning
    • Cleaning, Electrical, Plumbing etc.
  • Authorises of invoices for payments.
  • Issues tender documents.
  • Calculates operational costs for charge out to the tenants to ensure recoveries where appropriate
  • Manages space planning. Ensures that the Centre layout will accommodate present and future operational and space requirements.
  • Conducts periodic inspections of facilities, assesses problems and needs, and implements improvements in operations as appropriate.
  • Coordinates maintenance activities. Ensures that facilities are clean, well maintained, and in good repair. Directs preventive maintenance procedures as appropriate.
  • Ensures that Centre operations are in compliance with established procedures, policies, regulations and codes.
• Assumes responsibility for the security of all the Centre facilities. Conducts scheduled inspections of security systems and implements improvements as necessary.
  • Identifies security threats and develop action plans for the prevention of incidents
  • Establishes and maintains security systems for the Centre and tenants
  • Monitors shops and businesses and react on emergency calls
  • Establishes and maintain security information network
  • Liaises with SAPS and local authorities
  • Plans the manning of the center and manage guards on duty
  • Determines the needs for security systems and equipment
  • Communicates with tenants regarding security systems
  • Develops and implements security devices
  • Creates security awareness amongst staff, tenants and shoppers
  • Compiles budgets and control expenditure
  • Establishes emergency plans
• Assumes responsibility for ensuring the efficient and cost effective administration of Centre operations.
  • Develops and implements safety directives
  • Completes financial forecasting duties, and generates and updates schedules for building expenditures.
  • Creates safety awareness and trains staff in Health and Safety.
  • Ensures compliance with legal regulations. Completes regular OSH inspections and updates monthly reports as appropriate.  Ensures that OSHA requirements are effectively implemented.
  • Ensures that facilities operations are cost effective, efficient, and within established budget constraints.
  • Oversees the procurement of furnishings and equipment in accordance with budget planning.
  • Researches vendors, contractors, and suppliers to ensure that equipment and services are of acceptable quality, competitively priced, and delivered on time.
  • Ensures that all maintenance agreements and leases are current.
  • Ensures that billing discrepancies are promptly tracked and resolved.
• Assumes responsibility for ensuring professional business relations with vendors, contractors, and trade professionals.
  • Works to develop and maintain productive business relations with vendors, suppliers, contractors, etc.
  • Acts as a liaison between the Company and external contacts.
  • Ensures effective coordination of external services with Company operations.
  • Obtains and conveys information as appropriate.
  • Promotes goodwill and a positive image of the Company.
• Effectively supervises Centre personnel, ensuring optimal performance.
  • Provides leadership to assigned personnel through effective objective setting, delegation, and communication. Conducts regular meetings to ensure that personnel are well informed of changes in policies and procedures.  Discusses areas needing improvement.    
  • Assigns and coordinates personnel. Directs daily operations.
  • Identifies, develops, and implements training programs as appropriate.
  • Conducts performance appraisals
  • Provides measurable feedback to assigned personnel and suggestions for improved performance
  • Formulates and implements employee corrective actions as needed
  • Ensures that staffing levels are appropriate. Interviews, hires, and assigns personnel as necessary
• Assumes responsibility for related duties as required or assigned
  • Ensures that work area is clean, secure, and well maintained
  • Completes special projects as assigned
  • Reports on Operational expenses, foot traffic, security incidents etc.

PERFORMANCE MEASUREMENTS

• Good communication and coordination exists with departments – Assistance is provided as needed
• Procurement policy is fully complied with
• Senior Management is appropriately informed of area activities and of any significant problems
• Operations personnel are well trained, effective, and efficient- Appropriate supervision and assistance are provided
• Company facilities are well maintained and secure and meet the needs of the Company
• Centre or Property operations are efficiently and cost effectively administered
• Current and future Centre or Property needs are well planned and budgets are established and maintained
• Effective business relations exist with vendors, contractors, and trade professionals

QUALIFICATIONS

• Education/Certification: Matric
• Additional related maintenance and Centre management training preferred

REQUIRED KNOWLEDGE

• Excellent understanding of Centre or Property management procedures
• Knowledge of budgeting, service contracts, and leasing agreements

EXPERIENCE REQUIRED

• Five or more years of related experience, with at least two or more years of supervisory experience

SKILLS/ABILITIES

• Excellent leadership abilities
• Able to organise, coordinate, and direct team activities
• Strong problem solving skills
• Good communications skills
• Able to use all related maintenance equipment and computer applications

Click here to apply

Facilities Coordinator (Nestle)

Job Description

POSITION PURPOSE

The FM Co-Ordinator is responsible for the planning, organizing, and directing of the activities of the assigned Nestlè portfolio. S/he plays an active role and interfaces with suppliers and clients on-site. Oversees third-party services and assists in directing maintenance procedures. Ensure that all the buildings, grounds, and equipment are well maintained and in optimal working condition. Assist with implementing policies and procedures and ensure that all operations are complying with established health and safety regulations. Ensure that services obtained are of acceptable quality at the least possible cost. Keeps senior management well informed of area activities and significant problems.

ESSENTIAL FUNCTIONS AND BASIC DUTIES

1. Assume responsibility for the implementation of effective operations management policies, procedures, and planning.
a. Assist the Senior FM Manager in developing short and long-term goals and plans.
b. Execute established operational goals and ensure that the FM contract plans are complemented and supported.
c. Assist the Senior FM Manager in day-to-day tasks as needed

2. Assume responsibility for the effective operations management of facilities.
a. Coordinates and arranges third-party services of maintenance contractors, suppliers, vendors, etc. Deals with contractors daily.
b. Assist with the administrative duties as expected by the client.
c. Respond to emergency call-outs or ensure emergencies are seen to
d. Day-to-day running and control as set out in the scope of service
e. Ensures that quotations, invoices, and Purchase Orders are received and processed timeously.
f. Conducts periodic inspections of facilities, assesses problems and needs, and implements improvements in operations as appropriate.
h. Coordinates maintenance activities. Ensures that facilities are clean, well-maintained, and in good repair. Directs preventive maintenance procedures as appropriate.
i. Ensures that the Nestlè building complies with established procedures, policies, regulations, and codes in conjunction with the LandLord

3. Conduct scheduled inspections of systems and participate in suggestions for improvements as necessary.
a. Conduct scheduled inspections of systems, building -interior and -exterior maintenance
b. Compliance with statutory requirements concerning Health, Safety, and Environmental Standards
c. Assist with arranging fire drills
d. Identifies threats and develops action plans for the prevention of incidents
e. Assist with financial forecasting duties, and generate and update schedules for building expenditures
f. Ensures that facility operations are cost-effective, efficient, and within established budget constraints.
g. Researches vendors, contractors, and suppliers to ensure that equipment and services are of acceptable quality, competitively priced, and delivered on time. i.e. benchmarking.
h. Ensures that all maintenance agreements are current.

5. Assumes responsibility for ensuring professional business relations with vendors, contractors, and trade professionals.
a. Works to develop and maintain productive business relationships with vendors, suppliers, contractors, etc.
b. Acts as a liaison between the Company and external contacts.
c. Ensures effective coordination of external services with Company operations.
d. Obtains and conveys information as appropriate.
e. Promotes goodwill and a positive image of the Company.

6. Assumes responsibility for related duties as required or assigned.
a. Ensures that the work area is clean, secure, and well-maintained.
b. Completes special projects as assigned.

PERFORMANCE MEASUREMENTS

1. Good communication and coordination. Assistance is provided as needed.
2. Senior Management is appropriately informed of area activities and any significant problems.
3. Facilities are well maintained and meet the needs of Nestlè.
4. Facility operations are efficiently and cost-effectively administered, according to minimum contractual requirements.
5. Effective business relations exist with vendors, contractors, and trade professionals.

EDUCATION/CERTIFICATION:
Post matric qualification. Additional related maintenance and property management training are preferred.

REQUIRED KNOWLEDGE:
Excellent understanding of facility and operations management procedures.
Knowledge of budgeting, and service contracts.

EXPERIENCE REQUIRED:
Appropriate experience and demonstrable achievement of the required
functions and duties are essential. Experience in Facilities Management environment.
Experience in working on CAFMS systems, preferably Broll FM systems, applications, and supporting software.
Excellent written and verbal communication skills.

SKILLS/ABILITIES:
Excellent administration abilities.
Strong budget interpretation and development skills. Able to organise, coordinate, and direct team activities. Strong problem-solving skills.
Good communication skills.
Able to use all related maintenance equipment and computer applications. Be pro-active and work well independently.
Well-spoken Presentable

Click here to apply

Property Administrator

Job Description

POSITION PURPOSE

Responsible for the assisting in the management of the Property. Assist in ensuring maximum income of Property through effective property management. Responsible for collecting monies owing in respect of properties managed by the company. Responsible for performing collection activities associated with various accounts.  Reviews accounts, determines probable reasons for account status, and contacts clients to resolve the delinquencies.  Utilises various techniques, as circumstances indicate, to promptly collect on accounts. Ensures that the Company’s professional image is maintained.

ESSENTIAL FUNCTIONS AND BASIC DUTIES

• Assumes responsibility for the effective and professional performance of collections functions
  • Receives, reconciles and control production of monthly rent rolls and reports from the computer system and verifies the status of the accounts
  • Follows up on accounts by telephone, personal contact, and correspondence to secure a satisfactory resolution to the repayment problem. Discusses possible financial arrangements, informs clients of potential legal actions, and suggests financial counselling to arrive at suitable payment arrangements.  Continues to collect until the account becomes a write-off, bankruptcy, or attorney account.  Makes early contact with clients to collect and keep them informed of account status
  • Utilises effective human relations skills and various forms of persuasion to present a positive Company image in an already negative situation. Calms irate clients and answers questions and complaints relevant to Department functions. Determines reasons for delinquencies and works toward permanent solutions. Minimizes losses by early actions
  • Utilises further appropriate collection methods if initial attempts do not secure required payment. Recommends extensions of due dates – Suggests consolidations and financial counselling
  • Posts approved extensions and notifies clients of new due date by mail
  • Performs collections efforts in accordance with Company policies and procedures and ensures they are legally compliant
• Assumes responsibility for the efficient administration of collections activities
  • Keeps accurate and up-to-date activity reports on late and potentially late accounts
  • Documents all collection actions taken, including telephone conversations, alternative financial arrangements, and correspondence on computer
  • Researches accounts that appear on late and potentially late records to ensure that Company errors are detected promptly – Provides clients the opportunity to fully explain their account status
  • Ensures both monthly and ad-hoc rental and fee statements are sent out timeously.
  • Controls and monitors tenant payments in terms of rentals, deposits, lease fees, stamp duties etc.
  • Liaises with tenants as appropriate
  • Handles rental queries efficiently and diplomatically
  • Queries tenants’ short payments
  • Ensures the daily receipting and processing of tenant payments
  • Liaises with book keeping and accounting staff re bank account deposits, queries and misallocations
  • Generally, ensures that
    • Rent (and other charges) are paid by the 1st of each month
    • Letters of demand after the 3rd to defaulting tenants
    • Summons’s are issued after the 21st day to defaulting tenants
    • Controls and administers legal processes for the recovery of lease charges due and/or eviction of tenants
    • Motivation and processing of write-offs
• Assumes responsibility for timely and accurate preparation and submission of management reports
  • Preparation of detailed debtors reports and graphs illustrating weekly and monthly collections:
    • Weekly/monthly arrears against billings (debtor’s day calculations)
    • Monthly graph of weekly collections against previous month/year
  • Preparation and submission of attorneys’ reports on all legal matters
  • Daily Receipting on tenant accounts
  • Journal entries and corrections to tenant accounts to ensure updated tenant statements are presented to tenants
  • Reconciliation of bank statements (where appropriate) and tenants’ accounts
• Assumes responsibility for ensuring that professional business relations are established and maintained with clients and external contacts
  • Maintains the Company’s professional reputation throughout collections operations and in all contacts with clients
  • Maintains confidentiality
  • Develops contacts with credit bureaus and other financial institutions – Uses shared information to effectively minimize Company losses
• Assumes responsibility for establishing and maintaining effective communication and coordination with Company personnel
  • Assists area personnel as needed
  • Keeps management informed of activities, progress toward established objectives, and of any significant problems
  • Attends and participates in meetings as required
• Assumes responsibility for related duties as required or assigned
  • Stays informed of changes in collections policies, procedures, and related legal requirements
  • Ensures that work area is clean, secure, and well maintained

PERFORMANCE MEASUREMENTS

• Problem accounts are closely monitored and reviewed
• Appropriate collections actions are instituted which are in accordance with established Company policies and are legally compliant
• Outstanding accounts are promptly collected – A delinquency ratio which meets management standards is maintained
• Professional business relations exist with clients – Clients are properly assisted with their financial problems and their questions are courteously answered.
• Required reports and records are accurate and timely
• Good working relations exist with area personnel and with management – Management is appropriately informed of area activities
• Compilation and capture of electricity and water readings

QUALIFICATIONS

• Education/Certification: Matric with Bookkeeping
• 3 Years related experience
• Essential own transport
• Prior experience in property related field would be recommended but not a requirement

REQUIRED KNOWLEDGE

• Knowledge of collection procedures and related laws and regulations
• Understanding of Company policies
• Familiar with default and enforcement clauses

SKILLS/ABILITIES

• Excellent administration abilities
• Able to organise, co-ordinate, and direct team activities
• Good communications and grammar skills
• Able to use all related equipment and computer applications

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Property Manager

Job Description

POSITION PURPOSE

Responsible for the management of the Property. Ensure investment growth and maximum income of the Property through effective property management and asset control. Develops related budgets, oversees leasing contracts, procures services, handles third party service contracts, and directs maintenance procedures.  Ensures that all buildings, grounds, and equipment are well maintained and in optimal working condition. Develops and implements departmental and procurements policies and procedures and ensures that all operations are in accordance with established health and safety regulations. Ensures that services purchased are of acceptable quality at the least possible cost. Keeps senior management well informed of area activities and significant problems. 

ESSENTIAL FUNCTIONS AND BASIC DUTIES

• Assumes responsibility for the effective operations management of the property and its facilities.
  • Property Management
    • Keep abreast of market activities in respect of tenant movement, new developments, major vacancies and other landlord’s strategies
    • Attend meetings / functions related to successful operation of Property i.e. SAPOA, CJP etc.
  • Asset Management
    • Control/schedule/implement regular preventative maintenance program in line with budget constraints
    • Motivation of refurbishments, major repairs as appropriate
    • Attend site meetings with contractors in respect of maintenance/expansion of projects
    • Monitor progress
    • Inspection / enforcement of tenant responsibilities during and on termination of lease terms
    • Liaison with appropriate Government, Provincial and/or local authorities
    • Responsible for Compliance of OSH Act
  • Client Reporting
    • Provide accurate information to client according to agreed format timeously
    • Analysis of monthly income /expenses
    • Monitoring of turnover rentals
    • Analysis of operating costs on a quarterly basis in terms of the approved forecasts
    • Monitoring of all municipal recoveries (and general recoveries) on a monthly basis
  • Planning And Budgeting
    • Preparation and completion of budgets by January each year
    • Complete of forecasts timeously
    • Review rental quarterly and ensure best possible rate achieved and maintained
    • Assist in formulation of business plans for the unit
    • 5 Year budget – preparation and control
    • Quarterly review and monitoring results
  • Quarterly Expenditure / Analysis
    • Set and motivate capex /TI philosophy per building in consultation with client
    • Approve TI standard specification as recommended by the Project Manager
    • Approve capex within authority limits
    • Ensure we conform to capex philosophy and procedures
    • Estimate new operating costs
    • Ensure recovery of operational costs in accordance with Lease terms
  • Building Management
    • Devise a five-year maintenance plan including allowances for provisions or depreciation where applicable (annually) for submission to the Assistant General Manager / Director
    • Investigate/initiate proposals for refurbishments
    • Maintain a hands-on control of projects in hand
    • Review the building status/grade annually and maintain the standards within those grade
    • Ensures compliance with legal regulations. Completes regular OSH inspections and updates monthly reports as appropriate.  Ensures that OSHA requirements are effectively implemented
  • Debtors Management
    • Monthly interaction meetings with Debtors, Debtors Manager and Leasing to ensure appropriate action taken and approve legal action
  • Creditors Control
    • Responsible for Management:
      • Arrears
      • Legal action
      • Write-offs
  • Parking Management
    • Monthly / ad hoc interaction meetings all parkades
    • In conjunction with the responsible person for parking, maintain accurate control of “in house” operated parkades
  • Tenant Manager
    • Deal with correspondence / interaction with tenants as required.
    • Ensure that leases are timeously renewed and all vacant space is let and in a presentable state.
  • New Tenants
    • Determination and recommendation of letting mandates (i.e. rental levels, installation cost etc.)
    • Lease negotiation and maintenance of tenant relationships.
    • Control of new leases and records of same
    • Control / oversee new installations (through technical manager where appropriate) including:
      • Premises design
      • Negation/liaison/control with/of professionals and contractors
      • Sign off acceptance of complete premise
  • Existing Tenants
    • Renewal of Lease Agreement both direct and through Building Management where applicable
    • Tenant liaison and public relations
    • Control/arrangement of Centre promotions through merchants association/s or promotion committee/s
    • Regular assessment of tenant’s turnover, stock turn and merchandising to establish both growth needs and/or trading difficulties
  • Expense Control
    • Check and authorise payment of accounts
    • Authorise cleaning, consumables, electrical and general maintenance orders
    • Control wage and salary allocation
    • Control municipal payments and recoveries there against
    • Ensuring cost effectiveness and performance of contractors
• Assumes responsibility for the effective maintenance and reporting of financial records.
  • Oversees preparation of monthly, annual, and other management reports.
  • Assesses and reports on monthly performance against budgets.
  • Prepares and motivates consolidated monthly reports for submission to client
• Assumes responsibility for ensuring professional business relations with vendors, contractors, and trade professionals.
  • Works to develop and maintain productive business relations with vendors, suppliers, contractors, etc.
  • Acts as a liaison between the Company and external contacts.
  • Ensures effective coordination of external services with Company operations.
  • Obtains and conveys information as appropriate.
  • Promotes goodwill and a positive image of the Company.
• Effectively supervises Property personnel, ensuring optimal performance.
  • Provides leadership to assigned personnel through effective objective setting, delegation, and communication. Conducts regular meetings to ensure that personnel are well informed of changes in policies and procedures.  Discusses areas needing improvement.    
  • Assigns and coordinates personnel. Directs daily operations.
  • Identifies, develops, and implements training programs as appropriate.
  • Conducts performance appraisals. Provides measurable feedback to assigned personnel and suggestions for improved performance.  Formulates and implements employee corrective actions as needed.
  • Ensures that staffing levels are appropriate. Interviews, hires, and assigns personnel as necessary.
• Assumes responsibility for related duties as required or assigned.
  • Ensures that work area is clean, secure, and well maintained.
  • Completes special projects as assigned.
  • Reports on Operational expenses, foot traffic, security incidents etc.

PERFORMANCE MEASUREMENTS

• Good communication and coordination exists with departments. Assistance is provided as needed.
• Senior Management is appropriately informed of area activities and of any significant problems.
• Operations personnel are well trained, effective, and efficient. Appropriate supervision and assistance are provided.
• Building/s are well maintained and secure and meet the needs of the Company.
• Property operations are efficiently and cost effectively administered.
• Current and future Property needs are well planned and budgets are established and maintained.
• Effective business relations exist with vendors, contractors, and trade professionals.

QUALIFICATIONS

• Education/Certification: Matric
• Additional related maintenance and property management training preferred

REQUIRED KNOWLEDGE

• Excellent understanding of property management procedures
• Knowledge of budgeting, service contracts, and leasing agreements

EXPERIENCE REQUIRED

• Five or more years of related experience, with at least two or more years of supervisory experience

SKILLS/ABILITIES

• Excellent leadership abilities
• Able to organize, coordinate, and direct team activities
• Strong problem solving skills
• Good communications skills
• Able to use all related maintenance equipment and computer applications

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We wish you all the best with your applications