To apply, click on the link at the end of the posts and all the best with your applications

Funeral Financial Adviser (Talent Pool)

About Discovery

Discovery’s core purpose is to make people healthier and to enhance and protect their lives. We seek out and invest in exceptional individuals who understand and support our core purpose, and whose own values align with those of Discovery. Our fast-paced and dynamic environment enables smart, self-driven people to be their best. As global thought leaders, Discovery is passionate about innovating in order to not only achieve financial success, but to ignite positive and meaningful change within our society.
 
 
Key Purpose
Marketing of the Discovery Funeral policies, through strategic opportunity identification and relationship building and to provide financial advice to existing and prospective clients.
 
 
Areas of responsibility may include but not limited to
•    Attend all meetings, seminars, training, and launches offered by Discovery Life and/or the Discovery Group.
•    Identify and market appropriate funeral policies.
•    Provide financial advice relating to funeral products to existing and prospective clients.
•    Follow-up and follow-through to conclusion on all unpaid premiums to ensure business is retained.
 
 
Personal Attributes and Skills
•    Strategic thinking
•    Persuading and influencing
•    Resilience and tenacity
•    Sales and target driven
•    Exceptional communication skills
•    Opportunity and solution orientated
•    Independent and highly adaptable to change
 
 
Education and Experience

•    National Senior Certificate (Matric/Grade 12)
•    Minimum 2 years Funeral sales experience
•    Minimum 3 years within the Financial Services industry
•    Industry related NQF 5 – 120 credits (Advantageous)
•    RE accreditation (Advantageous)

Location

•    Braamfontein
•    Boksburg
•    Pretoria
•    Vereeniging
•    Bloemfontein 
•    Cape Town
•    Klerksdorp
•    Gqeberha
•    Pietermaritzburg
•    Durban

Click here to apply

Business Development Manager

About Discovery

Discovery’s core purpose is to make people healthier and to enhance and protect their lives. We seek out and invest in exceptional individuals who understand and support our core purpose, and whose own values align with those of Discovery. Our fast-paced and dynamic environment enables smart, self-driven people to be their best. As global thought leaders, Discovery is passionate about innovating in order to not only achieve financial success, but to ignite positive and meaningful change within our society.

About Cogence

Cogence is the first truly global discretionary fund manager in South Africa. It marries the expertise of Discovery, whose behaviour-change platform is the largest of its kind, and BlackRock, one of the world’s leading asset managers.

Using innovative and globally advanced technology, Cogence is the world’s first discretionary fund manager that fully models retirement solutions, taking health experience into account, and is here to elevate the client investment experience to levels that have never been seen or experienced before.

Cogence attracts smart, energetic, dynamic achievers who take initiative and ownership, and who thrive on constant challenges and high-speed change. This role aims to improve the flows into Cogence portfolios, amongst advisors who have both a primary & secondary relationship with external platforms (not Discovery Invest), by positioning Cogence as the ‘go to’ investment option for their clients

Key Purpose

Increase net inflows amongst independent financial advisors (large, mid-tier & small) writing on external platforms.

Responsibilities

• Have a strong existing network of IFA’s, Fund of Funds, Private Wealth & Tied Agency brokers.
• Build strong relationships amongst IFA’s, Fund of Funds, Private Wealth & Tied Agency brokers by creating the right level of activity.
• Implement the external platform sales strategy for Cogence
• Exceptional analytical, problem solving and research skills.
• Creative thinking and the ability to operationalise strategy.
• An ability to deal with complex issues and migrate between detail and high-level requirements.
• A drive and commitment to exceed expectations.
• The ability to influence and negotiate with impact across divisions and teams at all levels and with external partners.
• A deep understanding of business dynamics and challenges.

Preferred skills and qualifications

• Advanced written and verbal communication skills for executive-level internal and external delivery.
• A passion for personal development and growth with a high learning potential.
• A commitment to excellence.
• An ability to deal with ambiguity and continuous change.
• The ability to build strong relationships and network
• The ability to sell and market

Additional Attributes

• Strong Leadership skills
• Planning and organizing skills
• Client focus
• Resilience
• Good relationship building skills
• Interpersonal skills
• Problem solving
• Decision making
• Excellent verbal and written communication
• Strong numeric ability
• Organisational awareness

Education and Experience

• Industry related experience, with particular focus on the technical positioning and selling of local & offshore model portfolios and unit trust funds.
• A strong network of IFA’s, Fund of Funds, Private Wealth & Tied Brokers.
• Extensive technical and/or business experience with a proven track record of innovation, delivery and performance.
• A formal Finance/Commerce degree at least at an Honours level (or equivalent qualification provided that the candidate is technically sound in all aspects of Retail Asset Management sales & marketing).
• A minimum of 5 years of sales experience in the Asset Management industry.

EMPLOYMENT EQUITY   
                             
The Company’s approved Employment Equity Plan and Targets will be considered as part of the recruitment process. As an Equal Opportunities employer, we actively encourage and welcome people with various disabilities to apply.

Click here to apply

Systems Architect

Discovery – Systems of Engagement

Systems Architect

About Discovery 

Discovery’s core purpose is to make people healthier and to enhance and protect their lives. We seek out and invest in exceptional individuals who understand and support our core purpose, and whose own values align with those of Discovery. Our fast-paced and dynamic environment enables smart, self-driven people to be their best. As global thought leaders, Discovery is passionate about innovating to not only achieve financial success, but to ignite positive and meaningful change within our society.

About Systems of Engagement 

Working in a high-performance organization that prides itself in attracting the finest talent, we challenge ourselves to find solutions that make a difference in the world. Our environment is always buzzing with energy and smart, motivated people working on finding the best way to move forward.

About Data Management 

Working in a high performance organization that prides itself in attracting the finest talent, we challenge ourselves to find solutions that make a difference in the world. Our environment is always buzzing with energy and smart, motivated people working on finding the best way to move forward. 

The Data Management team works on a wide range data related projects. We serve as an enabler for quality data flows within Systems of Engagement. We also supply services and solutions to several Business Units within the South African Composite. 

SoE Data Management deploys a Data Management framework which includes: 

• Data as a Service 
• Business Intelligence 
• Data Governance as a Service 
• Data Warehousing 
• Data Transformation (ETL/ELT) 

Key Purpose

The Systems Architect fulfills a central role by defining the systems architecture, standards, and methodologies, aligning them with industry best practices. They ensure the effective functioning

of the System Architecting Process, serving as the high-level designer for systems to be implemented. Their key responsibility is to establish the fundamental system structure, outlining core design

features that create the foundational framework for all subsequent development. Additionally, they provide the architects’ perspective on the users’ vision for the system’s purpose and evolution paths,

diligently maintaining the integrity of that vision throughout detailed design and implementation phases.

Areas of responsibility may include but not limited to:

• Adhere to enterprise architecture standards, procedures, policies.
• Match system requirements with IT strategy and objectives.
• Balance system properties with internal design properties.
• Balance stakeholder needs with system context, during the entire system life cycle.
• Manage consistency across the various organizational and design boundaries.
• Maintain repository of systems architecture artefacts
• Monitor high-level system performance.
• Data Security Management
• Develop systems architectures containing logical models of the components and interfaces involved.
• Produce detailed component specifications from systems architectures, taking into consideration the intended uses of the architectures as a whole.
• Translate component specifications into detailed designs for implementation using selected products.
• Produce documentation for systems architectures, making sensible use of both text and graphics (UML).
• Maintain a good knowledge of current practice and awareness of current developments within own area(s) of expertise.
• Demonstrates awareness of areas outside own specialism, as appropriate. Lead architecture developments for small systems.
• Establish policy for the selection of systems architecture components. Co-ordinate design activity between the systems architecture, application development and service delivery functions to ensure consistency.

• Contribute to the organization’s enterprise architecture technology and vision and ensure alignment with the group strategic architecture direction.
• Document and communicate information about emerging technologies to relevant functional management.

• Establish policy for the selection of systems architecture components.
• Help to develop systems architecture strategy in an organization.
• Help to improve systems architecture design techniques and to promote the discipline.
• Provide architecture guidance to assigned projects.
• Provide the architectural view of the users’ vision for the system.
• Take full responsibility for ensuring that systems architectures balance functional, service quality and systems management requirements as indicated by the business requirement.
• Contribute to the organization’s cloud strategy, aligning it with business goals and industry best practices.
• Provide architectural input on identification and modernization of legacy application.

Personal Attributes and Skills

• Optimism 
• Values Driven 
• Driven for Results 
• Resilient 
• Learning on the Fly 
• Instills Trust 
• People Savvy 
• Strategic Orientation 
• Commercial Orientation 
• Team Leadership 
• Problem Solving
• Analytical and systemic thinking

Education and Experience

Minimum Education: 

• Bachelor’s Degree in computer science, information systems or related fields preferred, along with a broad knowledge of the field and proven leadership skills 

Minimum Experience:

• At least 2 to 3 years’ experience in an architectural role with at least 6 – 7 years exposure to software development in Java and J2EE 

Knowledge:

• SDLC. Project Management. Systems Architecture 
• Technologies: Java, Java EE, SQL, UML, JMS, MOM, Web-Services, JSON, RESTful, SOAP, EJB, Camel, Angular
• Solid experience in working with frameworks such as Spring, Spring Boot and Hibernate
• Technical Architecture, Process & Data Mapping, Entity Diagram mapping Advanced Problem Solving
• Hands on experience in AWS cloud services 
• Agile principles and methodologies
• Analytical and systemic thinking. 

Click here to apply

Learnership: Long Term Insurance – PWD

Discovery Health (GAU Service Team)

People Living with Disabilities – Learnership

About Discovery

Discovery’s core purpose is to make people healthier and to enhance and protect their lives. We seek out and invest in exceptional individuals who understand and support our core purpose, and whose own values align with those of Discovery. Our fast-paced and dynamic environment enables smart, self-driven people to be their best. As global thought leaders, Discovery is passionate about innovating in order to not only achieve financial success, but to ignite positive and meaningful change within our society.

Key Purpose of the role

This Learnership leads to a nationally recognised FETC: Long Term Insurance NQF Level 4 qualification; which consists of structured learning components combined with practical/workplace experience in the Financial Services industry.

Areas of responsibility may include but not limited to

Call Centre: Medical Aid client servicing, claims, new business and health benefits administration

Personal Attributes and Skills

• Innovative/ critical thinking/ and problem solving skills
• Good attention to detail and levels of accuracy
• Sets high standards for quality and quantity and works in a systematic, methodical and orderly manner.
• Time management and planning skills
• Ability to effectively prioritize and execute tasks in a high pressure environment
• Ability to work independently and in a team orientated environment
• Service driven, a sense of urgency and a team player.
• Adapts to changing circumstances and handles criticism well and learns from it.

Education and Experience

Grade 12 is essential.

• Maths (Minimum Level 4 – 50%)
• English (Minimum Level 4 – 50%)
• Maths Literacy (Minimum Level 5 – 60% )
• 2nd language (Minimum Level 4 – 50%)

May have an incomplete tertiary qualification (advantage)

Specific Requirements:

• Not be engaged in post Matric studies or formal employment;
• Not have completed any previous Learnership.
• Be between the ages of 18 and 25 years;
• Have effective communication skills in the written & verbal English language;
• Possess basic computer skills mainly MS Excel & MS Outlook

Click here to apply

Data Scientist

Discovery – Insure

AI Data Scientist

About Discovery

Discovery’s core purpose is to make people healthier and to enhance and protect their lives. We seek out and invest in exceptional individuals who understand and support our core purpose, and whose own values align with those of Discovery. Our fast-paced and dynamic environment enables smart, self-driven people to be their best. As global thought leaders, Discovery is passionate about innovating in order to not only achieve financial success, but to ignite positive and meaningful change within our society.

About Discovery Insure

Discovery Insure is committed to creating a nation of great drivers through our innovative Shared-value Insurance model. Discovery Insure is South Africa’s fastest growing short-term insurance company with comprehensive products that provide protection against current and emerging risks facing clients in the motor and home insurance sectors. Vitality Drive, an internationally-recognised and award-winning programme, is a key differentiator in the market that incentivises and rewards clients for driving well. The Vitality Drive programme has been scaled to local and international markets which now include Europe and the Middle East. The company employs over 1 000 people who are committed to putting our customers and financial advisers first by providing unique and innovative solutions and cover.

Key Purpose

A Junior Data Scientist that will help develop and integrate natural language processing (NLP) and advanced large language models (LLMs) to enhance AI frameworks.  These innovative capabilities will enable unstructured autonomous decision-making processes, increase operational efficiency, and deliver personalized customer experiences.

Areas of responsibility may include but are not limited to

• Project Contribution: By collaborating with contents specialists, data engineers and system architects, contribute to the deployment of solutions and delivery of projects from inception through to business adoption.
• Model Development and Integration: Deploy robust and scalable LLMs that are integrated into AI frameworks, enhancing natural language processing capabilities.
• Advanced Data Retrieval Integration: Incorporate techniques like Retrieval-Augmented Generation (RAG), vector databases, and semantic searches to improve precision and relevance in data extraction from large datasets.
• Automation Workflows: Design and implement automation workflows that improve speed and accuracy of processes, reducing manual intervention and operational costs.
• Performance Metrics and System Maintenance: Develop performance metrics to consistently evaluate the efficiency and accuracy of AI models. Actively monitor and maintain these systems to ensure they remain effective and adaptable.
• Regulatory Compliance: Ensure that all AI models and data handling practices comply with relevant laws and ethical guidelines, preparing documentation and reports as required for regulatory bodies.
• Experimentation: Prototype ML systems and AI concepts, particularly those using NLP and LLMs, and evaluate the effects of different models and techniques on AI performance.
• Future Trends and Industry Insights: Continuously monitor advancements in AI and LLM technologies and review relevant academic literature and industry releases to ensure our strategies and implementations align with the latest innovations and standards.

Knowledge and Skills

• SQL and working with databases.
• Python for data science and machine learning.
• Competent with TensorFlow, PyTorch, NLP and LLM packages – Advantageous
• Familiarity with Azure services – Advantageous
• Familiarity with Databricks – Advantageous

Education and Experience

Education:

• Matric (Essential)
• Bachelor’s degree in Computer Science, Mathematics, Statistics, Data Science, Actuarial Science, Statistics, Operations Research, Industrial engineering, Applied Mathematics, or similar quantitative field.
• Honour’s or Master’s Degree in relevant field – Advantageous

 Minimum Experience:             

• 1-2 years’ experience in a data science environment.
• Demonstrated ability to implement ML workflows at scale, particularly using LLMs. – Advantageous
• Experience in handling, analysing, and extracting insights from large and complex datasets, particularly unstructured text data. – Advantageous
• Previous experience tuning open source and proprietary large language models – Advantageous

Click here to apply

Risk Manager

About Discovery

Discovery’s core purpose is to make people healthier and to enhance and protect their lives. We seek out and invest in exceptional individuals who understand and support our core purpose, and whose own values align with those of Discovery. Our fast-paced and dynamic environment enables smart, self-driven people to be their best. As global thought leaders, Discovery is passionate about innovating in order to not only achieve financial success, but to ignite positive and meaningful change within our society.

Key purpose of The Dental Risk Manager Role

Members of the Health Professional Unit (HPU), Value Based Care (VBC) team are responsible for health Professional risk management. The unit plays a key role in defining and implementing benefit changes and innovations by developing, implementing, and monitoring initiatives that achieve the best possible clinical outcomes with the highest levels of cost efficiency to meet Strategic Risk Management and, Discovery health Objectives.

The Dental Risk Manager in the HPU unit is responsible for identifying, assessing, and mitigating clinical, operational, and regulatory risks related to dental services. The role ensures compliance with healthcare legislation, professional standards, and internal policies to protect patients, clinicians, and the organisation. The Risk Manager leads incident management, root cause analyses, and corrective action plans following adverse events or complaints. They work closely with dental teams, quality, and governance structures to promote a culture of patient safety and continuous improvement. The role also provides risk reporting, training, and expert advice to support safe, high‑quality dental care delivery.

Key outputs

• Build a deep understanding of risk management factors that inform client scheme sustainability
• Develop both the clinical and practice management insight into issues that impact care delivery
• Monitor, with the support of the SRM team, key metrics reflecting stakeholder cost and care utilization experience.
• Proactively identify and develop creative, shared value proposals for presentation to risk management and governance forums to address identified client scheme costs, administrative and stakeholder sentiment challenges
• Work within a shared value approach, to ensure successful development and implementation of approved projects
• Develop mechanisms to track the ongoing operations of initiatives and ensure they continue to deliver on intended objectives
• Work closely with Discovery Health service, operational and system teams to ensure the highest levels of responsiveness and service excellence to stakeholders
• Develop and maintain strong relationships between DH and identified stakeholders to for initiative consultation and implementation

Essential work experience and knowledge required:

• At least 5 years of Health Funding or Corporate Health Care experience
• At least 5 years of Product Modeling and Design experience
• At least 5 years’ experience leading successful implementation of business initiatives or strategy
•  3 to 5 years’ experience in the health care industry
• 3 to 4 years clinical training experience
• Skilled working with Microsoft Office: Excel, Word, PowerPoint
• Understanding of underlying care delivery process
• Consulting acumen
• Knowledge of Discovery Health products and coding
• Strong analytical acumen to be able to develop, guide implementation and track value-based care initiatives and the ability to work collaboratively with analytical teams – advantageous

Education:

• Medical degree or a degree in Analytics

Skills required:

• Structured thinking and problem solving
• Organized and time management
• Collaborative team member
• Confidence in doctor and society engagement with the support of the HP engagement team
• Flexibility in handling multiple projects simultaneously
• Taking initiative and working under own direction; self-starter
• Upholding ethics and values; demonstrates integrity
• Analytical and financial modeling

Personal Attributes

• Values Driven
• Optimistic
• Learns on the Fly
• Resilient
• Instils Trust
• People Savvy
• Drives Results
• Innovation, enthusiasm, and drive

• Inspirational leader who lives the values and believes in the core purpose
• Humble leader
• Treat others with care, dignity, and respect
• Ensures that the business case prevails
• Have a bias for action
• Understand that people are Discovery’s greatest asset
• Build an environment for optimal performance
• Set ambitious goals and implement the highest standards
• A leader who is a student and Master of Communication
• A leader that never stops learning
• A leader who has and express strong beliefs and views, yet are open-minded and support the chosen path

Click here to apply

GHS Service Consultant (Portuguese Speaking – Day & Night Shift)

About Discovery

Discovery’s core purpose is to make people healthier and to enhance and protect their lives. We seek out and invest in exceptional individuals who understand and support our core purpose, and whose own values align with those of Discovery. Our fast-paced and dynamic environment enables smart, self-driven people to be their best. As global thought leaders, Discovery is passionate about innovating in order to not only achieve financial success, but to ignite positive and meaningful change within our society.

About The Discovery Africa Team

Discovery Africa is a subsidiary of Discovery Health and strategically extends Discovery’s reach through delivery in key business activities:

Provision of Health insurance products underpinned by Vitality and Shared value principles, targeting growth across the African continent. Products are currently sold in: DRC, Mozambique, Kenya, Zambia, Ghana, Nigeria and Tanzania.

Third Party Administration services provided to global, multi-national insurance organisations. Coverage extends to all countries on the African continent (except CAR and Guinea Bissau)

24/7 Medical assistance to inbound travellers to South Africa and outbound travellers to the rest of the world. This includes Discovery Health members covered under the international travel benefit (ITB).

Key Purpose

To drive an end to end customer service experience by:

• To take inbound calls, assist Africa Health Insurance members with queries and ensure first time resolutions or refer them to the appropriate area for resolution.

Areas of responsibility may include but not limited to

• Dealing with multiple telephonic queries from Africa Health Insurance members, brokers, franchises, the public and internal parties
• Dealing with all queries through to resolution
• Keeping client up to date with their queries
• Ensuring excellent quality service to all members
• Completing administrative and repetitive tasks
• Keeping accurate detailed stats of all queries/correspondence and reporting on it on a weekly basis
• Logging of all queries and routing all enquiries to correct departments
• Working on Africa Health Insurance systems
• Keep up to date with policy and product changes
• Assisting with written correspondence where necessary
• Driving the values of first-time resolution on all interactions
• Applying logic in all circumstance
• Ability to work, day and night shift

Personal Attributes and Skills

• Presenting and communicating information
• Delivering results and meeting customer expectations
• Deciding and initiating action
• Following instructions and procedures
• Adhering to principles and values
• Persuading and influencing
• Analyzing
• Coping with pressure and setbacks
• Able to work between shifts allocated
• All Africa Health Insurance product and benefit knowledge
• Africa Health Insurance Systems
• Time Management
• Verbal and written communication

 Education and Experience

• Matric
• Basic MS Office Knowledge
• Minimum of 12 months customer service experience
• Minimum of 12 months inbound call centre experience in a customer service environment
• Ability to speak to Portuguese

Click here to apply

Professional Assistant

Discovery Vitality RSA

Professional Assistant/Events Co-ordinator & Staff Engagement – Vitality People Team

About Discovery 

Discovery’s core purpose is to make people healthier and to enhance and protect their lives. We seek out and invest in exceptional individuals who understand and support our core purpose, and whose own values align with those of Discovery. Our fast-paced and dynamic environment enables smart, self-driven people to be their best. As global thought leaders, Discovery is passionate about innovating in order to not only achieve financial success, but to ignite positive and meaningful change within our society.

About Discovery Vitality People

The Vitality People team are a business partner to the broader Vitality business based primarily in Sandton with representation in both the Eastern Cape (PE) as well as in the Western Cape. The culture within the business can best be described as a family unit with shared passion for the Vitality impact on broader society and a deep sense of care and commitment to the teams. Our leaders are humble and genuinely invested in their people.

The team is focussed on enabling the business to deliver on its strategic objectives through:

• Attracting and retaining the best talent to help deliver superior performance
• Building and sustaining an inclusive culture through diversity, employment equity, inclusivity & psychological safety
• Helping to drive the transformation agenda as a business imperative
• Embedding a culture of wellbeing in the workplace through mental health initiatives (Continue to Thrive) and physical wellbeing initiatives.
• Support for leaders to lead optimally in a Hybrid World of Work incorporating flexibility and performance for our people
• Create an exceptional employee experience journey in Vitality through deliberate and thoughtful engagement initiatives – love and passion for what we do.
• Promote Learning, Development and Growth as a lever to both lifting the individual and the business

Key Purpose

The role of the PA/events and engagement coordinator requires an individual who is very people focused, has excellent interpersonal skills and represents the Vitality People team both internally and externally. The incumbent must have high energy levels, be very passionate about engagement initiatives and event co-ordination and have the patience to deal with a diverse group of stakeholders (staff, leaders, procurement, suppliers, marketing functions, external Vitality partners, Discovery Ambassadors, etc.). 

This role ideally suits a creative individual who can brainstorm ideas, write well and is also able to support the Head of People with executive professional services. 

Areas of responsibility may include but not limited to

Executive Assistant – Head of People

• Preparation of weekly HR minutes and agenda distribution etc  
• Diary management for Head of People
• Scheduling meetings: Room bookings, set up, meet and greet of external visitors, interviewees 
• Compiling presentations in a professional manner when required
• Reimbursements & travel bookings for team
• Software/hardware requests and approval
• All staff related procurement orders
• Process all payments via Finance for external suppliers etc.
• Monitor budget of the teams related to the people function initiatives
• Other executive  professional services

Event Coodination – Vitality RSA

• Source, order and distribute all Vitality apparel, desk drops, engagement give aways etc
• Plan and compile an annual engagement calendar of initiatives
• Book monthly engagement sessions in the Auditorium with links to the regions. Brief agreed speakers, guests, compile running order, liaise with Group facilities and work force planning etc
• Conceptualize with Head of People and Vitality CEO and drive and distribute all Vitality monthly engagement campaigns to staff
• Coordinate departmental functions and events – Recognition & Year End Functions, Long Service Awards, Star Awards for the whole of Vitality
• Compile monthly birthday mailers and gift vouchers to staff
• Organise MANCO events and plan EXCO strategic breakaways with the Head of People and the CEO of Vitality

Ad hoc 

• The person in this role may handle ad hoc people functions and projects which are not limited to the above.

Personal Attributes and Skills

• Energetic with a contagious sense of enthusiasm and optimism – represent the Vitality brand fully
• Effective communicator (written and spoken)
• Strong sense of confidentiality in dealing with people matters coupled with political savviness
• Good negotiation skills
• Builds a sense of belonging and a fun environment in the business
• Problem solver and excellent attention to detail
• Creative and passionate about event co-ordination
• Ability to network and build strong relationships across the Group and externally

Education; Knowledge and Experience

The following are essential requirements:

• 5 years administration experience
• 5 years working experience as a PA to Senior Management/Executive
• Previous event co-ordination and or marketing experience is advantageous
• Matric Qualification
• Good presentation skills to an internal and external audience
• Excellent communication with ability to deal with individuals at all levels
• Excellent attention to detail

The following are advantageous requirements:

• Secretarial Diploma
• Previous experience within an events or marketing role

Click here to apply

DCDS -Health Team Leader Telesales(CPT)

Discovery – Connect 

Telesales Team Leader 

About Discovery  

Discovery’s core purpose is to make people healthier and to enhance and protect their lives. We seek out and invest in exceptional individuals who understand and support our core purpose, and whose own values align with those of Discovery. Our fast-paced and dynamic environment enables smart, self-driven people to be their best. As global thought leaders, Discovery is passionate about innovating in order to not only achieve financial success, but to ignite positive and meaningful change within our society. 

About Discovery Connect  

People increasingly want to transact faster, on their terms, in fluid, and dynamic ways. Discovery Connect facilitates this need as a direct sales channel, leveraging the best of technology with the best in people. We are often a client’s first impression of Discovery so we must have the best Discovery ambassadors in our team. At the forefront of client acquisition methodology, Discovery Connect continues to be one of the fastest-growing divisions in the group. Representing all product lines (including Discovery Bank) there is an opportunity for forward thinkers, innovators, and people who thrive on complexity in a growing business. 

Job Description 

The successful candidate will be expected to lead, manage and mentor a team of  Telesales consultants to reach required targets consistently. A teamk Leader is also required to  facilitate any necessary course of action to achieve this purpose from all direct and indirect reports. 

Sales team leaders are also required to orient new sales staff and focus on improving the job performance and sales of existing staff. Sales team leaders may also delegate tasks to sales staff that they are grooming and./or developing. Team leaders are also required to assign tasks to the team members with the best skills for the job and guide staff members to ensure the work is done well. All non adherence and poor performance must be dealth with in line with the companys code of conduct. 

Key purpose 

To lead, manage and mentor a team of Telesales consultants to reach required targets and ensure that staff participate in the rewards and recognition progamme. The Team Leader must also ensure that staff have a development plan , this should be part of the performance discussions 

Key Outputs 

The successful candidate will be expected, but not limited to perform the following key outputs: 

• Leading and managing a team of 11 – 13 telesales agents  

• Performance Management, coaching and developing team.  

• Drive staff to achieve required targets and is accountability for teams overall sales targets  

• Assessment of consultants calls – QA.  

• Assisting with interviews & Role plays.  

• Dealing with escalated queries.  

• Ensuring open communication and engagement to all. 

• Adherence to internal policies. 

• Inspire, motivate and support team. 

Personal attributes and skills 

• Excellent communication skills 

• Sales Driven 

• Quality Focused 

• People-Orientated 

• Attention to detail 

• Strong Interpersonal Skills 

• Strong Leadership skills 

• Problem solving skills 

• Decision making Ability 

• Ability to handle complex and challenging situations 

• Excellent time management skills  

• Organizational awareness 

• Ability to work within a team and drive the correct culture 

Qualification & Experience 

• Grade 12 – essential 

• 4 years outbound/ Inbound experience – essential 

• 3 years Team Leader/leadership experience  

• Computer literate – MS Office, especially Excel – essential 

• Regulatory Exam and NQF 5 FAIS credits 

• BCOMM or related degree will be advantageous  

Click here to apply

Business Analyst (Senior)

About Discovery 

Discovery’s core purpose is to make people healthier and to enhance and protect their lives. We seek out and invest in exceptional individuals who understand and support our core purpose, and whose own values align with those of Discovery. Our fast-paced and dynamic environment enables smart, self-driven people to be their best. As global thought leaders, Discovery is passionate about innovating in order to not only achieve financial success, but to ignite positive and meaningful change within our society.

About Invest

Launched in 2007, Discovery Invest offers the full range of investment products for any client need, providing access to our top performing range of Discovery funds as well as a wide selection of leading local and international fund managers. Recently, Discovery Invest launched a unique offshore offering to enable South African investors unparalleled ease in accessing international investment opportunities. Discovery Invest is seeking to leverage the shared-value model to promote financial health and freedom for millions of South Africans. Through unique behavioural incentives and benefits, we reward clients for positive investment behaviour with extra investment returns. Discovery Invest is the only shared value investment platform in the country maximizing client outcomes before and after retirement. It is important for our employees to provide world class service to our internal and external clients, thereby ensuring long and sustainable relationships.

Key Purpose

The integration analyst is responsible for ensuring that data transfers and flows among the various systems within the Discovery ecosystem seamlessly integrate with one another. Through the process of collecting, analysing and documenting integration requirements, that are aligned to architectural principles, the analyst will ensure robust solutions are formulated to meet the needs of all stakeholders.

Objectives of this role

• Document requirements: Ensure that all requirements are documented, as well as ensure that all artifacts are maintained and complete at all times.
• Data integrity and quality assurance: perform data mappings to ensure maintenance of data quality and integrity
• Monitor failures: Ensure that all solutions have monitoring in place to effectively identify failures so these can be resolved promptly thus ensuring optimal system performance
• Automate manual processes: Identity opportunities to automate manual processes and recommend improvements to enhance system interoperability
• Optimize Processes: Continuously monitor and analyze data to identify opportunities for improvement and efficiency.

Responsibilities

• Understand the data pipeline process throughout the ecosystem as well as the various data sources that exist
• Develop solutions that are aligned with architectural principles
• Ensure the data is accurate and free from errors by removing duplicates, correcting errors, and dealing with missing values.
• Monitor the integration processes continuously to identify errors and issues so these can be resolved timeously
• Collaborate with data analysts on a continuous basis to understand changes within the data landscape
• Be proactive in identifying opportunities for enhancement, optimisation and efficiency within the environment
• Social solutions with all impacted stakeholders to ensure awareness of the change is well understood
• Contribute to enhancing the integration architecture principles for the environment.

Education and Experience

• Bachelor’s degree in IT or Quantitative fields or related fields
• Postgraduate degree (simply an advantageous)
• 5 to 8 years integration analyst experience

Preferred skills and competencies

• Documentation using Confluence/Wiki
• Strong communicator verbally and in writing
• Expert database knowledge in SQL
• Experience working on large and complex datasets.
• Advanced knowledge of XML and Json structures
• Advanced knowledge of batch processing
• Strong problem-solving skills
• Understanding data quality and data governance concepts
• Self-management of tasks and deliverables
• Prior leadership experience
• Change Management experience
• Engagement with Senior stakeholders 

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