Client Liaison Officer

The Manufacturing, Engineering and Related Services Sector Education and Training Authority
(merSETA) is a Schedule 3A public entity established in terms of the Skills Development Act (Act
No. 97 of 1998) Registration Number 17/merSETA/01/04/20 to facilitate skills development for the
Metal and Engineering, Motor Retail and Components Manufacturing, Automobile Manufacturing,
Plastics Manufacturing and New Tyre Manufacturing Sectors Automotive Components
Manufacturing Chamber.

EXTERNAL ADVERT
We have an excellent opportunity for the following professionals to join Operations Division.

Client Liaison Officer (C4)
Reference Number: CLO/EC/03/04/26
Salary Level (Min. to Mid): R598 619,29– R728 213,47 pa
FIXED-TERM CONTRACT ALIGNED TO THE SETA LICENCE TERM
Eastern Cape Regional Office

Purpose: To facilitate and implement the merSETA Client Services strategy, ensuring a high level of client
satisfaction while increasing and improving access to training in order to promote skills development and to redress imbalances.

Key Responsibilities
The ideal candidate should be able to fulfill and perform the following key responsibilities:

• Guide and support companies to developing, implementing and monitoring mandatory grants.
• Assist and support enterprises to comply with merSETA quality assurance and workplace
  approval policies to meet SAQA requirements.
• Manage, promote, and support participation in training partnerships and learning interventions
  in line with agreed regional and individual targets.
• Monitor all learning interventions to ensure continuous progress provide guidance and support
  to employers where gaps are identified.
• Promote and support participation in merSETA project initiatives and services.
• Support capacity-building initiatives.
• Compile accurate and timely reports
• Identify, support and market the development of best-practice kits and packs, sustainable
  community-based programmes including rural and farm areas, as well as providers where there is
  need.
• Assist companies in all categories to claim mandatory grants.
• Identify suitable companies to participate in discretionary grants as per prescribed criteria, including
  but not limited to recommending discretionary grant funding and implementing MoA’s.

Qualifications and Experience

• A 3-year Diploma (NQF Level 6) in one of the following fields, or an equivalent NQF
  Level 6 qualification that matches a 3-year Diploma in these areas:
  ➢ Engineering Studies
  ➢ Business Studies
  ➢ Administration
  ➢ Project Management
  ➢ Human Resources
  ➢ Development/Training
  ➢ Occupationally Directed Education, Training and Development
  Practices (ODETD) or related field
• 4 years’ experience in client liaison environment and be competent in any technical
  field related to manufacturing and engineering sector

Advantageous

• A Bachelor’s Degree (NQF Level 7) in one of the following fields or an equivalent NQF
  Level 7 qualification that matches a Bachelor’s Degree in these areas:
  ➢ Engineering Studies
  ➢ Business Studies
  ➢ Administration
  ➢ Project Management
  ➢ Human Resources
  ➢ Development/Training
  ➢ Occupationally Directed Education, Training and Development
  Practices (ODETD) or related field
• Qualified Artisan
• 5 years’ experience in a client liaison and technical environment with a solid direct training
  experience will be considered an advantage

Knowledge and Skills

• Strong collaboration and project management skills
• Effective relationship management
• Computer literacy (proficiency in MS Office and related applications)
• Exceptional attention to detail and high level of accuracy
• Sound knowledge of industry
• Ability to compile reports, deliver presentation and apply problem-solving skills
• High level of verbal and written communication skills
• Knowledge of the Skills Development and related legislation
• A valid driver’s license

Must have own legally registered transport in good condition

Offer
The merSETA offers a competitive salary package and an opportunity to work with a dynamic and diverse
team. If you meet the requirements and are interested in this exciting opportunity, please submit your
application for consideration.

CLOSING DATE: 03 April 2026

The merSETA is an equal opportunity employer and preference will be given to suitably qualified Affirmative Action Candidates and People Living with Disabilities in line with the Employment Equity Plan. To apply for this opportunity, submit a fully completed job application form, a detailed curriculum vitae with three references, clearly quoting the Reference Number only as a subject in the email:
recruitment@merseta.org.za

Only short-listed candidates will be contacted. Should you not be contacted within 2 months after the
closing date, please know that your application was not successful.
The merSETA reserves the right not to make an appointment.

NB: All applications without quoting “the Reference Number” in the subject line will be
automatically disqualified

Applicants are required to follow all instructions as outlined in the advert when submitting
their applications.

We wish you all the best with your applications