ABSA Bank Vacancies

To apply, lick on the link at the end of the posts and all the best with your applications

Officer: Customer Service

Empowering Africa’s tomorrow, together…one story at a time.

With over 100 years of rich history and strongly positioned as a local bank with regional and international expertise, a career with our family offers the opportunity to be part of this exciting growth journey, to reset our future and shape our destiny as a proudly African group.

Job SummaryTo deliver customer support services to enhance the customer experience through the execution of predefined objectives as per agreed standard operating procedures (SOPs). Selecting this role has a compensation & benefit impact in Kenya. Please contact Reward for details.

Job Description

Customer Service: Respond efficiently, accurately and courteously to all customer service matters, complaints, requests

Support the development and maintenance of processes in Customer Services Centre: Adhere to all processes in the CMP Customer Services centre and identify opportunities to improve Client Servicing processes

Monitor and control risk associated with the Customer: Ensure that all activities performed in providing Customer Services comply in all respects with Absa’s risk and compliance policies and procedures as well as legal and regulatory requirements

Stakeholder Management: Establish and maintain good professional relationships with relevant stakeholders so as to remain abreast of their needs and issues and respond rapidly and effectively

Self-development: Owning and being proactive about own training and development

EducationHigher Diplomas: Business, Commerce and Management Studies (Required)

Absa Bank Limited is an equal opportunity, affirmative action employer. In compliance with the Employment Equity Act 55 of 1998, preference will be given to suitable candidates from designated groups whose appointments will contribute towards achievement of equitable demographic representation of our workforce profile and add to the diversity of the Bank.

Click here to apply

Head of Modelling (Actuarial): Life Insurance

Empowering Africa’s tomorrow, together…one story at a time.

With over 100 years of rich history and strongly positioned as a local bank with regional and international expertise, a career with our family offers the opportunity to be part of this exciting growth journey, to reset our future and shape our destiny as a proudly African group.

Job SummaryOverall responsibility for Absa Life’s Actuarial models used for actuarial valuations, and reporting purposes (IFRS, SAM and Embedded Value). These include models within Prophet, Excel and other platforms.

Job Description

Overview of Role

• Provide oversight, direction and management to the modelling team.
• Implementation of model developments in accordance with Absa’s governance framework.
• Monitoring and investigation of experience variances to ensure continued appropriateness of models.
• Relationship management with Prophet software provider as well as the point of contact to address Prophet queries.
• Identify and implement initiatives to improve efficiency of prophet modelling including run times
• Identify and implement initiatives for alternative modelling platforms that may increase efficiency and costs.

Role Requirements

• Qualified actuary (part qualified actuaries with appropriate experience will be considered).
• Extensive knowledge and experience with Life Assurance products, including reinsurance.
• Advanced Prophet skills. Skills in R, Python and other actuarial software platforms are highly advantageous.
• Experience and knowledge of IFRS17, SAM and EV
• Minimum 7 years work experience.

EducationBachelor`s Degrees and Advanced Diplomas: Business, Commerce and Management Studies (Required)

Absa Bank Limited is an equal opportunity, affirmative action employer. In compliance with the Employment Equity Act 55 of 1998, preference will be given to suitable candidates from designated groups whose appointments will contribute towards achievement of equitable demographic representation of our workforce profile and add to the diversity of the Bank.

Click here to apply

Treasury Middle Office Analyst

Empowering Africa’s tomorrow, together…one story at a time.

With over 100 years of rich history and strongly positioned as a local bank with regional and international expertise, a career with our family offers the opportunity to be part of this exciting growth journey, to reset our future and shape our destiny as a proudly African group.

My Career Development Portal: Wherever you are in your career, we are here for you. Design your future. Discover leading-edge guidance, tools and support to unlock your potential. You are Absa. You are possibility.

Job SummaryTo support financial reporting and control framework, ensuring that product control infrastructure meets best practice for efficiency and Absa’s internal and external standards.

To help ensure that all aspects of the treasury & CIB Market reporting comply with accounting policies (IAS39 /IFRS 9).

To manage the product control framework and to co-ordinate the finance reporting processes.

To support the unit responsibilities to ensure that robust risk control framework around the business activity in Global markets & Treasury exists. Furthermore, to help ensure that market and other risks undertaken by Treasury and CIB Market are adequately identified, managed, controlled, monitored and reported.

To report on risks/results and provide a source of information for Treasury front office, finance department and general management, with regard to positions, results, instruments, products, activities, systems and procedures.

Job Description

Key responsibilities and approximate time split :

Produce and validate daily/monthly Profit & loss (P&L) reports for Global markets and Treasury, ensuring accuracy and timelines in line with financial controls standards.

To produce different reconciliations like FOBO recons, BOBO recons, Cash wash(Suspense), internal funding and inter-desk line on daily basis.

Recommend, develop and introduce system automation solutions for Global Markets and Treasury risk monitoring.

Assist in the reduction of operational risk and /or any other risk in the Treasury Front and Back-Office Manage and any change initiatives that impact the Middle-Office function.

Ensure that implications of Group requirements and policies (including changes in accounting standards) are understood and communicated.

Ensure compliance with MOM standards and audit requirements.

Coordinate and manage TRC/MRCC reporting and minutes.

Support Global markets i.e. by providing MI reports for their activities

Develop staff knowledge in Product Control functions, technical expertise.

Build skills base and competences through facilitation of appropriate trainings to raise proficiency of middle-office team

Strengthen product control team and work with team to develop a distinctive culture and to develop their skills and capabilities.

Promote standards and requirements by developing a network of professionals and building their capabilities through formal and informal interventions.

Maintain and develop own knowledge and expertise at the leading edge of banking industry practice.

To overlook Global markets & treasury activities in terms of (Front/back) P&L Reconciliation, FX Positions.

Standardize and refine existing procedures to improve Middle-Office environment and review Pricing/MVA/Rate Reasonability Policies related to Product Control, Global markets & Treasury products.

Manage risk and control effectively by applying applicable risk frameworks and embedding a positive risk culture

Understanding of own role in the end-to-end processes in which you play a part, including applicable risks and controls.

Adhere to Absa’s policies and procedures applicable to own role, demonstrating sound judgment and responsible risk management.

Report all risk events / incidents / issues using the defined process for your business area and help to understand why these happened and how to prevent them in future.

Proactively look for ways to improve the control environment by considering what could go wrong in the processes you operate and how errors could be prevented.

Continuous and proactive engagement with regulatory bodies, unions where applicable

All mandatory training completed to deadline all mandatory training completed to deadline.

Understand and ensure all the key controls in product control and governance arena are actively implemented.

Analytical abilities:

Commercial awareness

Excellent written and verbal communication

High integrity

Drive for results

Sound technical knowledge of risk management and risk systems

Ability to challenge at all levels and not be easily influenced

Quality – high standards and controls

Problem solving/decision making

Planning and organizing

Team player/flexibility

Presentation skills

Inter mediate Computer usage skills-Ms office (Ms excel, word, access and power point,

Business awareness

Project management

Essential

The Job requires full knowledge of various Global markets & treasury products (FX, MM, Derivatives and Fixed Income).

Knowledge/practice experience of Treasury risk and Finance systems and operational processes

In-depth knowledge of Market risk methodologies & tools

Knowledge of standard and non-standing Treasury products

General Acceptance Risk Principles (GARP) in a Treasury environment

Project management skills

Knowledge of commercial, retail and treasury banking in an international banking group and associated financial drivers.

Knowledge of financial reporting and control practices and principles in a major quoted Group.

Good knowledge of IFRS standards as applied to financial services.

Education and experience

A degree in finance, Accounting, banking, Actuarial or other related degrees

Professional qualification like ACI, CPA will be added advantage

Experience of at least 3 years in Treasury or accounting functions

Preferred

Experience of working in a multinational, multi-segment, environment with matrix reporting.

Awareness of cultural differences and varying legal/regulatory environments.

Note

Women are highly encouraged to apply

Values:

Absa Purpose Values and Behaviors represent the set of standards which governs the actions of all of us who work for the bank and against which the performance of every one of us in Absa are being assessed and rewarded:

·       Trust

·       Resourceful

·       Inclusion

·       Courage

·       Stewardship

EducationHigher Diplomas: Financial Sciences (Required)

Click here to apply

Legal Counsel

Empowering Africa’s tomorrow, together…one story at a time.

With over 100 years of rich history and strongly positioned as a local bank with regional and international expertise, a career with our family offers the opportunity to be part of this exciting growth journey, to reset our future and shape our destiny as a proudly African group.

My Career Development Portal: Wherever you are in your career, we are here for you. Design your future. Discover leading-edge guidance, tools and support to unlock your potential. You are Absa. You are possibility.

Job SummaryTo support the Business by providing pragmatic and effective legal advice to manage legal risk; ensure that changes and developments in legislation, regulations, guidelines and practices affecting the business are analyzed, evaluated and reported as required; manage litigation; advise on contractual arrangements between the Bank and third parties; and support the Company Secretary on Board affairs.

Job Description

Key accountabilities

Operational Management – Legal  

• Review and advise on revenue generating contracts and other agreements with third parties.
• Management of litigation by ensuring that instructions are sent to external counsel in time; pleadings are filed within timelines; receive, review, and file monthly litigation reports; update the general litigation tracker; and review the litigation portfolio and advise on cases proposed for settlement; arrange and or attend the Trial Readiness Forum meetings; preparation of witnesses and evidence of the Bank.
• Management of law firms by ensuring that law firms have valid contracts, professional indemnities, evaluate performance of law firms, processing payments.
• Support with due diligence and verification process through company searches; verification of letters of administration; attending to orders from court, IGG, and other competent authorities.
• Participate in and contribute to Group driven initiatives and projects.
• Ensure plans are in place to cover leave, training and development and awareness programs to legal and related departments.
• Manage, control and monitor office budget and accounts.
• Prepare Legal and Secretarial budgets as directed by Director Legal/ Company Secretary ensuring basis is understood and monitor performance against budgets.
• Comment on budget variances, recommend action and follow up to ensure action is taken.
• Monitor External legal costs ensuring spend is within Budget.
• Monitor and oversee the processing of all fee notes from external law firms and liaise with finance to ensure settlement, maintain a detailed spreadsheet of all payments and reconcile figures with related departments on a monthly basis.
• Ensure timely submission of reports to forums like ARO, ERC, Trial Readiness Forum, NRR, Legal Principal Risk, Managing Director, and Risk Control Forum.
• Take and keep minutes of the Legal Department meetings and ensure action arising are closed within the timelines provided.
• Manage the CLE calendar and ensure that all lawyers in the department have the minimum CLE points.
• Ensure that the approval of chambers is renewed annually and before 31st March each year.

 Governance and Control Management

• Ensure that the RCSA/CPA is refreshed within the set timelines.
• Track and manage Compliance and Internal Audit deadlines.
• Ensure that the Legal Department’s Key Risk Indicators are updated quarterly.
• Ensure that Legal Policies, Standards and operation manual are updated and approved annually.
• Ensure that the Legal MCA and CE are updated and approved monthly.
• Update Legal provisions and litigation reports on the ARO SharePoint.

Board Administration – Company Secretariat

In consultation with the Secretary:

• Schedule Board and Committee meetings in line with the annual calendar.
• Prepare and distribute notices, agendas, and supporting documents.
• Ensure timely delivery of Board packs to directors including uploading on the Diligent system.
• Maintain accurate records of Board and Committee meetings, including minutes and resolutions.
• Ensure confidentiality and security of Board materials.
• Ensure adherence to corporate governance standards and regulatory requirements.
• Assist with statutory filings (e.g., annual returns, changes in directorship) and update the Secretarial Software Solution (SSS).
• Update the quarterly KAI and share with the Secretary.
• Collect and compile information relating to approval of Senior Managers and Directors.
• Track and manage compliance deadlines for Board-related obligations.
• Act as the primary point of contact for Board related matters.
• Organize venues, technology setup, and catering for Board meetings.
• Manage travel arrangements for directors when necessary.

Role/person specification

Preferred Education

• Bachelor of Laws Degree  with Honors, Post Graduate Diploma in Legal Practice and enrolment as an advocate of the High Court of Uganda and all courts subordinate thereto.

Preferred Experience

• At least 5 years post enrolment working experience in a similar role preferably in a in regulated institutions, or commercial law firm.

Knowledge and Skills

Knowledge

• In-depth understanding of local and group jurisdictions and regulatory requirements for financial institutions
• Experience and understanding of risk management.
• Knowledge of budgeting and operational management in a legal/administrative context

Skills:

• Very strong communication skills, both verbal and written
• Excellent planning & organization skills
• Strong ability to view issues from a risk & control perspective
• Ability to work well under pressure, working accurately with attention to detail, and meeting deadlines

EducationBachelor`s Degrees and Advanced Diplomas: Law, Military Science and Security (Required)

Click here to apply

Specialist Financial Analyst: Productivity & Effectiveness

Empowering Africa’s tomorrow, together…one story at a time.

With over 100 years of rich history and strongly positioned as a local bank with regional and international expertise, a career with our family offers the opportunity to be part of this exciting growth journey, to reset our future and shape our destiny as a proudly African group.

Job SummaryProvides financial insights, performance analysis, and decision support to enable effective business and risk management. The role focuses on financial modelling, budgeting, forecasting, profitability analysis, and management reporting, supporting strategic, operational, and regulatory outcomes.

Job Description

Drives cost optimisation, resource efficiency, and value realisation by translating operational activity into financial insights and measurable outcomes. The role partners closely with business leaders to identify productivity opportunities, quantify benefits, and track sustainable savings.

Key focus areas:

• Analyse cost drivers, productivity metrics, and capacity utilisation
• Build business cases for efficiency, automation, and simplification initiatives
• Track benefits realisation against productivity targets and budgets
• Provide insight into cost‑to‑serve, unit economics, and value leakage
• Support executive decision‑making through clear, data‑driven reporting

Value delivered:
Enables disciplined cost management, improved operational efficiency, and measurable financial impact across the business.

EducationBachelor`s Degrees and Advanced Diplomas: Business, Commerce and Management Studies (Required)

Absa Bank Limited is an equal opportunity, affirmative action employer. In compliance with the Employment Equity Act 55 of 1998, preference will be given to suitable candidates from designated groups whose appointments will contribute towards achievement of equitable demographic representation of our workforce profile and add to the diversity of the Bank.

Click here to apply

Head PPB Operations and Controls

Empowering Africa’s tomorrow, together…one story at a time.

With over 100 years of rich history and strongly positioned as a local bank with regional and international expertise, a career with our family offers the opportunity to be part of this exciting growth journey, to reset our future and shape our destiny as a proudly African group.

My Career Development Portal: Wherever you are in your career, we are here for you. Design your future. Discover leading-edge guidance, tools and support to unlock your potential. You are Absa. You are possibility.

Job SummaryReporting to Customer Network Director, Head of PPB Operations and Controls has the responsibility:
• To drive and deliver high performance in operations and controls for Personal and Private Banking (PPB).
• To provide business leadership & operational excellence to all customers including internal customers (staff).
• To develop, enhance and implement effective / robust controls and processes across the customer network, direct sales, and products for PPB.
• To ensure all local regulations and corporate policies are adhered to in customer network.
• Audit preparation, management, and closure of audit findings.
• Governance & Compliance.
• Fraud and Risk Event management.

Job Description

Key Accountabilities /Deliverables/Outcomes

Governance & Risk Management -40%

• Ensure the effective controls and processes frameworks are in place to enable:
• Compliance with regulatory requirements.

• Effective operational risk and rigor management.
• Business resumption, and contingency planning, including critical incident reporting and effective implementation of the BCM.
• Drive controls and fraud awareness through a robust plan across the entire network.

• Develop an appropriate Risk and Control Policy for PPB.
• Develop and embed appropriate Risk and Control Performance Indicators including:
  • Monitor and track key risk indicators and key performance indicators.
  • Develop appropriate Management Information Reports and ensure that the same are escalated, cascaded appropriately.
  • Do quality evaluation of the branch/departments and submit recommendations/suggestions on the same.

• Develop and embed the use of appropriate Risk Control Assessments for the business. (RCAs, CIELS, CIBULS etc).
• Ensure that new and existing PPB Products and Process designs meet the Governance and Control standards of the New Product Approval committee.
• Develop and embed a policy of lending risk and impairment management within PPB that complements the functions of the Consumer/Corporate Credit Team and contributes to the overall reduction of lending risk and impairment in the business.
• Develop and embed appropriate Fraud Management Policy and Strategy for PPB promoting fraud awareness by all staff, ensuring appropriate action is taken on fraud incidences and embedding appropriate fraud detection and prevention controls.
• Working with Country Compliance Teams, ensure that PPB implements and adheres to mandatory Regulatory and Absa Bank Compliance Policies.
• Ensure that PPB is adequately prepared for all external and internal audits and that all exceptional items are closed within the agreed timelines.
• Oversee the development and embedding of appropriate Risk and Control Policies and Measures in Absa group.
• Ensure that appropriate Governance and Control measures are in place for:
  • Islamic Banking
  • Card Issuing and Merchant Acquiring
  • Absa at Work
  • Premier
  • Prestige
  • Branch Distribution
  • Local Business
  • Asset Finance & Mortgages
  • LG Team
  • PPB Products

Sales Governance -15%

• Embed Treating Customers Fairly principles in the Branch Network.
• Embed Customer Awareness Calling and ensure that prompt action is taken on reports received. 
• Embed LG Mystery Shopping and ensure that that prompt action is taken on reports received.
• Embed Complaints Management and ensure that prompt action is taken on reports received. 
• Develop and implement appropriate Sales Governance Performance Measures.
• Identify and evaluate risks and trends in the sales governance performance and ensure that these are shared with the business.
• Develop and implement a Service Governance Policy to complement the key functions of the Customer Service Team.
• Oversee the embedding of TCF and Sales Governance best practice in PPB.

Relationship / Stakeholder Management -25%

• Engage with Absa Group Process and Control Teams to ensure that Risk, Control and Sales Governance Issues are appropriately escalated, and the input of Absa Kenya on Risk and Control and Sales Governance policies is appropriately received.
• Assist the Customer Network Director Absa Kenya in the management of Risk and Control and Sales Governance.
• Work closely with the CODO world to ensure that Risk and Control issues affecting Retail Banking are addressed end to end.
• Work closely with the Consumer Credit Team to deliver an effective lending risk and impairment management policy.
• Represent PPB on Country Risk and Control Committee, Fraud and Operational Risk Committee, Balance Sheet Reconciliations Committee, New Product Approval Committee and any other committee.
• Work closely with in-country Branch Banking Director, Head of Sales & Absa at Work, Regional Managers, Branch Managers, Head of Liability, Head of Assets, and all Line Managers to deliver the Consumer Governance and Control framework.
• Engage with in country Absa Internal Audit, Control Rigour, Operational Risk Management, Fraud Management, Physical Security & Forensic Investigation teams to ensure adequate support in the management of Risk and Controls.

People Management-20%

• Build and develop and effective Governance and Control team for Consumer Banking in Absa Bank Kenya.
• Determine Performance Development Plans, Training and Development and Succession Plans for direct reports.
• Agree with Customer Network Director Absa Bank Kenya the appropriate Governance and Controls staff requirements in Retail/Business Banking and directly responsible for recruitment of Governance and Control personnel.
• Design and implement staff training and accreditation in:

• Fraud Awareness
• Mandatory Compliance Policies
• Treating Customers Fairly
• Lending Risk and Impairment Management
• Risk Event Reporting and Management
• Records Management
• Workplace based trainings

Role/person specification

Qualification

• Minimum University Degree with a bias towards Business Strategic Execution, Technology or Finance

Experience

• Knowledge of full range of Absa Group services and product set.
• Knowledge of Absa Group Retail business frameworks, policies, and standards.
• Knowledge of Absa Group risk policy
• Knowledge of Absa Group strategy, operating structure and interfaces with other functions.

Knowledge and Skills

• Detailed understanding of the full range of Absa Group PPB services and product set.
• In-depth understanding of technical support systems.
• Detailed understanding of Absa Group PPB business frameworks, policies and standards.
• Detailed understanding of Absa Group risk policy.
• Detailed understanding of Absa Group PPB strategy, operating structure and interfaces with other functions.
• Detailed understanding of Absa Group structure and interfaces
• Detailed knowledge of Absa Group People policies and procedures.
• Proven knowledge of the African consumer market

Absa Bank Kenya is an equal opportunity, affirmative action employer. Preference will be given to suitable candidates from designated groups whose appointments will contribute towards achievement of equitable demographic representation of our workforce profile and add to the diversity of the Bank.

***Application Deadline – 30th April 2026***

Click here to apply

Assistant Manager Business Development, Medical Business – First Assurance Kenya

Empowering Africa’s tomorrow, together…one story at a time.

With over 100 years of rich history and strongly positioned as a local bank with regional and international expertise, a career with our family offers the opportunity to be part of this exciting growth journey, to reset our future and shape our destiny as a proudly African group.

My Career Development Portal: Wherever you are in your career, we are here for you. Design your future. Discover leading-edge guidance, tools and support to unlock your potential. You are Absa. You are possibility.

Job SummaryTo drive sustainable growth and profitability of the medical portfolio by cultivating strategic intermediary partnerships, delivering innovative market solutions, and ensuring exceptional partner experience, regulatory compliance, and data-driven market insight that maximizes revenue and business impact.

Job Description

Channel & Relationship Management

• Proactively recruit and onboard credible brokers and agencies to broaden the distribution network.
• Build and manage high-impact relationships with key brokers, independent agents as the primary point of contact.
• Host regular networking functions and share monthly “hit ratios” to track and improve broker production trends.
• Lead branding and product launch initiatives within the broker channel to maximize market share.
• Monitor and manage sales pipelines & proposals to ensure timely execution and healthy business growth.
• Develop and execute revenue targets with a focus on broker channel of distribution.
• Monitor renewal and new business reports for maximizing production.

Market & Channel Intelligence

• Conduct market and competitive intelligence analysis to identify growth opportunities and continuously strengthen our value proposition to drive revenue expansion.
• Collate market ideas to lead the development of innovative medical products and digital platforms.

Customer Experience

• Lead high-quality client engagement across the broker channel.
• Address partner or customer issues in coordination with internal teams to maintain satisfaction and loyalty.

Reports & Compliance

• Ensure 100% adherence to regulatory and statutory requirements for intermediaries, premium collection, and marketing communications.
• Prepare and present regular reports on performance, including pipeline status, conversions, revenue contribution, marketing impact, and lessons learned.

Education and Experience Required:

• Bachelor’s degree in insurance, finance or in related field.
• Relevant professional qualification in Insurance, – ACII, AIIK
• Computer literate in MS Office and other office applications
• Minimum 5 years’ experience in medical insurance sales, including a strong track record of building, managing, and expanding strategic broker partnerships.
• Additional qualifications in sales and marketing would be an added advantage.

Click here to apply

Internal Audit Manager – Cyber and Technology

Empowering Africa’s tomorrow, together…one story at a time.

With over 100 years of rich history and strongly positioned as a local bank with regional and international expertise, a career with our family offers the opportunity to be part of this exciting growth journey, to reset our future and shape our destiny as a proudly African group.

My Career Development Portal: Wherever you are in your career, we are here for you. Design your future. Discover leading-edge guidance, tools and support to unlock your potential. You are Absa. You are possibility.

Job SummaryThe core responsibility of an auditor within Absa is to execute audit assignments in accordance with the Group Audit Plan and relevant policies, procedures and quality standards.
Internal Audit Manager in Cyber and Tech (IT Auditor) help organisations secure its data and systems from external or internal threats by analysing and assessing their technology systems and infrastructure to ensure systems are secure, efficient, accurate and compliant.
The IT Auditor will be responsible for planning and executing complex and specialized audits assignments in accordance with the Group Audit Plan and Internal Audit methodology, relevant policies, procedures and quality standards.

Job Description

Audit Delivery and Issue Assurance

• Apply in-depth knowledge of audit methodology, gained through training and experience, to deliver high-quality audits aligned with the Quality Assurance scorecard.
• Develop an in-depth knowledge of Absa and the various business areas and use this knowledge to assess risks and controls through identifying, assessing and documenting risks and controls within these processes.
• Support planning and execution of Design and Operating Effectiveness testing, focusing on key IT, cyber, and change risks with minimal supervision from the Chief Internal Auditor/ Engagement Lead/ Audit Lead.  
• Evaluate the design and operating effectiveness of controls; document accurate, complete working papers in Audit Bond per methodology for review by the Chief Internal Auditor/ Engagement Lead/ Audit Lead. 
• Document all working papers in line with methodology requirements and quality standards.
• Ensure audit observations are factually accurate, address root causes, and are agreed upon with management promptly to enable timely report issuance.
• Display professional scepticism; challenge management constructively and support findings with clear evidence.
• Build and maintain effective relationships with stakeholders and audit contacts through regular engagement and transparent communication.
• Participate in risk discussions with management to inform audit planning, reporting, and the risks associated in their environment.
• Provide feedback to the Chief Internal Auditor/ Engagement Lead/ Audit Lead and audit team with progress and observations raised during the audit by providing practical recommendations to address identified control gaps and enhance risk management.
• Engage with Absa Internal Audit (AIA) colleagues to seek technical input and share insights during audit assignments. Technical input may be requested for the review of the risks and controls to be tested, audit working papers and audit report.
• Provide guidance to junior team members and support the induction of new joiners by sharing best practices to elevate team performance.
• Provide regular updates to the Chief Internal Auditor / Engagement Lead on audit progress, issues, and team contributions.
• Contribute to the 6+6 audit planning cycle by identifying key risks, business priorities, and material risks affecting the business.
• On an ongoing basis throughout the audit, discuss and agree the factual accuracy of audit observations with the client. 
• Conduct complex IT related audits as guided by the risk-based audit plan to assess the governance and management of data integrity, security, software development and IT governance within the business including but not limited to
• Pre-/post-implementation reviews of system implementations or enhancements
• Review of IT management policies and procedures such as change management, business continuity planning/ disaster recovery and information security to ensure that controls surrounding these processes are adequate
• Provide actionable guidance to the business on IT, infrastructure, and cybersecurity risks.
• Systems development audits to verify that systems that are being developed meet development standards.
• Systems and application audits that evaluate whether systems and applications are controlled, reliable, efficient, secure and effective.
• IT security audits, including evaluating security vulnerabilities and whether they are properly identified and mitigated.
• Project assurance to assist management in improving organisational efficiency and effectiveness and minimize risk.
• Perform Issue Assurance reviews in line with the requirements of the methodology.
• Identify opportunities to use data analytics and automated audit techniques to enhance audit delivery.
• Remain informed on emerging risks, regulatory changes, and industry developments relevant to assigned business areas and provide feedback to the Chief Internal Auditor. 
• Participate fully and be supportive in all audits by providing assistance to the team where required.
• Provide the business with guidance and recommendations on IT risk management with particular focus on applications, infrastructure and security.
• Proactively take on additional tasks as assigned by the Chief Internal Auditor/ Engagement Lead/ Audit Lead – which may include managing Issue Assurance and production of team Management Information. 

Knowledge Management

• Maintain and enhance technical skills through self-learning, coaching, and mandatory continuing professional education (CPE).
• Stay current with industry trends, regulatory changes, and professional standards.
• Share knowledge and best practices with AIA colleagues and peers to support high-quality audit outcomes.
• Apply professional skepticism and a residual risk mindset when assessing audit issues and final reports.
• Continuously develop both technical and core competencies through feedback and training.

Relationship Management and Reporting

• Prepare clear, concise, and factually accurate audit observations that highlight significant issues, identify root causes, and propose actionable risk mitigation plans.
• Support the Chief Internal Auditor/Engagement Lead/Audit Lead in drafting audit reports in line with methodology and Balanced Scorecard requirements.
• Build and maintain strong relationships with stakeholders across the 1st and 2nd Lines of Defense to monitor business risk profiles and inform audit planning and reporting.
• Contribute to Combined Assurance efforts to enhance the overall control environment across the Three Lines of Defense (3LOD).
• Provide input into risk and committee reporting, ensuring clear messaging on business risks and control environment of the business.

Relationship Management

• Develop and maintain relationships with accountable management on each audit.
• Represent Internal Audit in stakeholder forums (e.g., Risk and Governance Forums), providing insights on methodology, standards, and developments.

Role/Person Specifications

• Degree or Professional Qualification in Cyber Security or Information Security with 7 years relevant work experience in auditing technology, cyber and information security within the banking sector as well as data analysis experience with minimum 5 years at managerial level or
• Master’s Degree in Information Technology or Cyber Security with 6 years’ experience or equivalent of 10 years bank related experience in auditing technology, cyber and information security within the banking sector as well as data analysis experience

Knowledge & Skills:

• Strong understanding of regulatory, control, and risk issues across local and group jurisdictions or financial institutions.
• Solid industry knowledge, including awareness of competitors and market trends.
• Experience in risk-based auditing and related control activities.
• Proven ability to build and maintain relationships with executive stakeholders.
• Demonstrates initiative and openness to learning new products and concepts.

Technical Competencies:

• Knowledge of IT General Controls
• Knowledge and experience with COBIT, ITIL, ISO 27001/NIST
• Knowledge and experience in network or infrastructure management
• Pentest skills will be beneficial
• Advanced Data Analytics
• Proficient in Microsoft Office (Excel, Word, PowerPoint).

EducationBachelor’s Degree: Information Technology (Required)

Click here to apply

Specialist Events – GMCA

Empowering Africa’s tomorrow, together…one story at a time.

With over 100 years of rich history and strongly positioned as a local bank with regional and international expertise, a career with our family offers the opportunity to be part of this exciting growth journey, to reset our future and shape our destiny as a proudly African group.

Job SummaryThe Specialist Events is accountable for translating client briefs into end-to-end delivery plans that drive measurable business and brand outcomes. The role manages and nurtures internal and external client relationships, acts as the primary contact point, and ensures seamless execution of events within a digitally enabled marketing ecosystem. This includes leading the alignment of project scope, budget, governance, guest experience, and delivery standards from planning through to post-event evaluation. The incumbent ensures precision, operational excellence, brand integrity and risk-managed execution across the event lifecycle, while embedding continuous improvement, stakeholder satisfaction, data-driven reporting and repeatable delivery discipline.

Job Description

Key Accountabilities:

Client Engagement & Brief Translation:

• Serves as the primary point of contact for assigned clients, ensuring clarity of objectives and expectations.
• Translates client briefs into actionable project plans with defined deliverables, timelines, and success metrics.
• Facilitates briefing sessions and alignment meetings to secure shared understanding and stakeholder buy-in.

Event Project Management:

• Leads end-to-end planning and execution of events, ensuring alignment with brand, business, and guest experience standards.
• Coordinates logistics, vendor management, and internal approvals to deliver seamless experiences.
• Monitors project milestones, manages risks, and resolves issues to maintain delivery momentum.

Governance, Budget & Compliance:

• Applies event governance protocols to ensure compliance with health and safety, procurement, and brand standards.
• Manages event budgets, tracks expenditure, and optimises costs without compromising quality.
• Ensures all third-party providers meet contractual and regulatory obligations.

Stakeholder Coordination & Collaboration:

• Collaborates with marketing, communications, risk, and operations teams to ensure integrated planning and execution.
• Builds strong relationships with external vendors, venues, and service providers to guarantee delivery excellence.
• Facilitates alignment forums and feedback sessions to drive continuous improvement.

Education and Qualifications:

• Bachelor’s Degree, Advanced Diploma, or B Tech [NQF 7]
• Field of Study (Preferred):
  • Marketing Management
  • Event Management
  • Project Management

Work Experience: 

• 3 – 5 years experience, including a track record of 2 years in a team lead/people management or technical position.
• Exposure to client service and quality management is preferred.
• Familiarity with digital event platforms, CRM systems, and analytics tools.
• Demonstrated ability to manage vendors, internal teams, and cross-functional stakeholders in a fast-paced environment.

Competencies:

Leadership Competencies:

• Business Acumen
• Communication
• Influence
• Leadership
• Delivering Results
• Collaboration
• Decision-Making

Knowledge and Skills:

• Operational planning and execution
• Process optimisation and service design
• Customer experience management
• Performance measurement and reporting
• Governance and compliance
• Digital tools and platforms
• Data analysis and insight generation
• Team leadership and development
• Event Management Systems
• Digital Analytics
• Budgeting & Procurement
• Compliance & Risk Management

EducationBachelor`s Degrees and Advanced Diplomas: Marketing (Required)

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Head Group Risk Data Management and Governance

Empowering Africa’s tomorrow, together…one story at a time.

With over 100 years of rich history and strongly positioned as a local bank with regional and international expertise, a career with our family offers the opportunity to be part of this exciting growth journey, to reset our future and shape our destiny as a proudly African group.

Job Summary•Operational oversight over execution, monitoring and reporting of Group Risk’s data management and governance activities, in line with the relevant internal and external requirements.

•Operational oversight over execution, monitoring and reporting of RDARR activities, data and metrics across Absa Group, in line with the relevant internal and external requirements.

Job Description

Accountability: Data and Records Management, Maintenance and Oversight

• Support the implementation of enterprise data management capabilities, tools and technologies for the business area or function.
• Implement and embed Group-defined data management and governance policies / standards within the business area or function.
• Monitor the business area’s or function’s compliance with Group-defined data management and governance policies / standards and relevant regulations, and address gaps or deviations.
• Report on the relevant the business area’s or function’s KRIs and KPIs, as defined by the Group Head of Data Management and Governance.
• Lead the business area’s or function’s data governance councils, committees, working groups and/or forums to manage data issues.
• Represent the business area or function in Group data governance councils, committees, working groups and/or forums.
• Oversee prioritization, resolution and escalation of data issues for the business area or function.
• Lead data management and governance assurance initiatives

Accountability: Compliance with risk data aggregation and risk reporting (RDARR) principles and requirements

• Ensure that between the RDARR Policy and the Group Data Policies and Standards, the RDARR principles are adhered to.
• Implement and embed processes to measure, monitor, and report on data quality levels as it relates to RDARR.
• Guide the respective Data Teams executing on RDARR deliverables.
• Support tools developed or roll-out tool for ensuring RDARR compliance.
• Design and lead Issue identification, Issue Tracking and Issue Escalation & Reporting for RDARR.
• Lead assurance initiatives to assess RDARR compliance.
• Drive remediation initiatives across RDARR data teams for weaknesses identified.
• Facilitate monthly RDARR data management champion forums.
• Lead data management and governance assurance initiatives

Accountability: Assurance

• Oversee the design of the Annual Testing Plan and ensure the Controls Assurance team and other stakeholders execute the plan to ensure coverage of the key risk issues (including verification of level of compliance with the requirements of the compliance plan).
• Oversee and manage Conformance Review and Quality Assurance processes and ensure that issues and actions are tracked and solution by the Controls Assurance team and/or stakeholders.
• Act as a liaison with the regulators in tracking deliverables and onsite requirements, as well as with auditors in order to agree on appropriate scope and findings.
• Develop appropriate and relevant management information around the output of the assurance area in order to provide senior management with a clear picture regarding the issues/ actions and key risks, presenting these at steering committees and board level meetings.
• Ensure that policy or strategy decisions taken by the Executive are communicated to the correct audience in a timely manner and gauge the understanding and commitment from the audience. Periodically review the tactical plans put in place in the business unit to deliver the strategy as set out and ensure that continued focus is maintained on the key deliverables.

Accountability:  Strategy and Stakeholder Management

• Provide strong leadership, direction and display role model behaviors, inspiring others to work together to achieve the strategic vision.
• Build effective working relationship/information flows with key stakeholders, across Risk and within the various Businesses and Functions, regulators, industry players, service providers and internal and external audit.
• Team management – including setting team objectives, performance reviews and ongoing feedback
• Annually assess team strategy to ensure alignment to business’s and/or function’s strategy.

Experience and Education

• BSc Honours, BCom Honours, MBA, Masters .
• 8+ years risk / banking / data management / financial services environment experience.
• 5+ years’ experience in managing Risk and Control environments.
• 5+ years’ experience in leading teams.
• Experience in engaging and influencing executive level management.
• Experience in RDARR and Data Management (CRITICAL).
• Experience in assurance work.
• Experience working within SARB regulation.

EducationBachelor`s Degrees and Advanced Diplomas: Physical, Mathematical, Computer and Life Sciences (Required)

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Associate Product Owner

Empowering Africa’s tomorrow, together…one story at a time.

With over 100 years of rich history and strongly positioned as a local bank with regional and international expertise, a career with our family offers the opportunity to be part of this exciting growth journey, to reset our future and shape our destiny as a proudly African group.

My Career Development Portal: Wherever you are in your career, we are here for you. Design your future. Discover leading-edge guidance, tools and support to unlock your potential. You are Absa. You are possibility.

Job Summary• Support product strategy and long-term vision to deliver best in class digital products
• Contribute to the definition of product vision (short to long term) and translate it into an executable product strategy
• Conduct and support user research and usability studies, collaborating with Product Owners, designers, developers and research teams across the end-to-end lifecycle
• Participate in market research, competitive analysis, and whitespace analysis to identify opportunities for new and enhanced features and functionalities
• Facilitate the design of customer experience (CX), UI and UX, ensuring customer-centric outcomes
• Partner with product teams and relevant stakeholders to develop and maintain product roadmaps aligned to the broader enterprise product portfolio
• Collaborate with data teams to define and implement data pipelines that extract, transform, and load data into an information product supporting product insights and informed decision-making
• Analyse, and interpret the voice of the customer through a variety of data sources and in collaboration with Customer Experience function
• Ensure end-to-end ownership of assigned digital projects or initiatives from conceptualisation to project delivery, adoption and success management
• Deliver assigned digital solutions using agile methodologies, ensuring consistency of approach and compliance with relevant policies and processes
• Critically evaluate business ideas from a customer value and commercial viability perspective
• Collaborate with relevant Product Owners and internal/external partners to co-create new digital products and services
• Actively contribute to the design and development of various digital projects / solutions alongside relevant Product Owners and cross-functional delivery teams
• Drive or collaborate in ideation (from colleagues or other inspirations) by sourcing, shaping and incubating ideas into prototypes and proofs of concept that address customer or business challenges
• Present proofs of concept to get go/no go decision from various internal stakeholders as required.
• Test, gather, analyse and incorporate customer feedback to continuously improve products, features and prototypes.

Job Description

Drive Product Strategies

• Support the Product Owner (PO) by translating product vision into executable artefacts (features, epics, workflows, user stories)
• Conduct and supports user research, usability testing, and customer discovery, feeding insights into PO decisions
• Collaborate with designers and engineers to produce wireframes, journeys, and backlog artefacts
• Investigate business problems, gather requirements, and evaluate solution options within the defined domain
• Proactively apply structured analysis techniques (interviews, workshops, use cases, scenarios)
• Support solution design discussions with vendors and Absa technical teams (without owning architectural sign-off)

Implementation and execution

• Own day-to-day execution within the product team for the assigned domain
• Take end-to-end responsibility for:
  • Business requirements documentation
  • Process analysis and functional design
  • User stories, acceptance criteria, and backlog readiness
• Ensure cohesive end-to-end design across CX, operations, and solution design
• Facilitate sprint ceremonies, workshops, and backlog refinement sessions
• Coordinate with specialist teams and third-party vendors to ensure delivery readiness
• Track delivery progress, quality, risks, and benefits realisation, escalating issues to the PO
•  Lead problem-solving and issue resolution within agreed decision boundaries
• Coordinate with support teams to ensure alignment between change and run activities, support timely resolution of production issues, and ensure root-cause analysis and escalation where required

Stakeholder Management

• Manage operational and working-level stakeholders across Business Units, control functions, other internal teams, and vendors
• Prepares approval packs, artefacts, and supporting documentation for PO-led forums
• Drive alignment on detailed requirements and delivery timelines ensuring adherence to quality standards, risk and governance policies
• Support effective customer experience delivery across digital channels
• Mentor project/product team members and contribute to team capability building

Control and Governance

• Ensure delivery artefacts comply with Enterprise-Wide Risk Management Framework and other Absa policies, risk frameworks, and governance standards
• Coordinate risk assessments, compliance reviews, and control checks
• Track incidents, risk events, and audit actions for monthly reporting purposes
• Determine action plans to effectively reduce and manage risk issues related to Absa Internal Audit findings, Management Assurance findings, Compliance issues, SOX requirements and operational risk
• Ensure non-functional requirements (security, performance, testing) are met before release
• Seek clearances from various stakeholders including compliance, legal, risk, IT etc. on proposed solution and adhere to the organisation’s process for project / product roll-outs with necessary roll-back plan for every change
• Support go-live readiness including penetration testing, UAT, and release documentation and endeavour to ensure bug free release to the production environment

Change Management

• Design and execute change management activities within the domain
• Review existing processes and digital solutions for continued relevance and performance
• Ensure all changes follow approved governance and release processes
• Coordinate rollback plans, release readiness, and post-implementation reviews
• Gather post-release customer and business feedback and feed insights back into the backlog

Education and Experience Required

• Graduate  
• At least 4 years’ experience in Digital Project Management
• Passionate and committed to over-coming internal barriers to disruptive innovation.
• Passion for customer success and deep interest in understanding client needs.
• Be able to deal with unclear requests and high volume of requests
• Ability to work under time and target pressure
• Strong interpersonal & communication skills
• Strong relationship management skills
• Strong problem-solving skills
• Strong digital acumen

Knowledge & Skills: (Maximum of 6)

• Makes prompt clear decisions (Advanced)
• Takes responsibility for actions, projects & people (Advanced)
• Takes initiative, act confidently, works independently (Expert)
• Initiates and generates activity (Advanced)
• Keeps up to date with competitor info (Advanced)
• Relevant business and technology knowledge (Advanced)
• Displays leadership(Advanced)
• Demonstrates integrity (Advanced)required

Competencies: (Maximum of 8 competencies)

• Deciding and initiating action
• Adapting and responding to change
• Entrepreneurial and commercial thinking
• Relating and networking
• Persuading and influencing
• Creating and innovating
• Working with people
• Contract negotiation

IT Skills: Preferred

• Operating Systems :           Windows 2000/NT/XP/2003/7, Vista, MS-DOS, Linux
• Technology                :        ASP, .Net, Java Script, php, Apache, AWS
• Databases                  :        Oracle, MS SQL, MS Access, MySQL
• UX / CMS Tools           :        Figma, Adobe XD, WordPress
• Others                        :        Software Project Management, Business Process Improvement, Business Analysis Techniques etc.

EducationFurther Education and Training Certificate (FETC): Business, Commerce and Management Studies (Required)

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Head: Facilities Management

Empowering Africa’s tomorrow, together…one story at a time.

With over 100 years of rich history and strongly positioned as a local bank with regional and international expertise, a career with our family offers the opportunity to be part of this exciting growth journey, to reset our future and shape our destiny as a proudly African group.

Job SummaryLead the Facilities Management function for Africa CRES, which is responsible for the provision of Corporate Real Estate Solutions across the Absa portfolio comprising of 71 corporate offices, 3 data centres, 620 retail branches, 2500 ATMs covering a total of 1m sqm across South Africa with an expenditure of R4.4 billion.

Job DescriptionLeadership : Be an activate contributor and thought leader and influencer to the Africa CRES Director of Operations. Develop and implement the regional vision and strategy in line with the Africa FM strategy and Africa CRES strategy across the continent. Overall accountability for ensuring alignment of FM Services vision and strategy to the wider CRES strategy and vision, in line with the firms values. Play a strong collaborative role in working across the other Africa CRES functions and Rest of Africa. Responsible for strategic, commercial and financial management for Facilities Management services across the South Africa portfolio and acting as a COE for Rest of Africa. Motivate and inspire the direct and indirect teams within the Africa CRES organisation. Identify, design and drive change initiatives across the continent to develop market leading solutions that provide value to the Bank .Demonstrate self-awareness and integrity when providing leadership to the organisation. Play a collaborative and value creating role across the whole business. Demonstrate empathetic listening when communicating with people. Effectively manage diverse relationships at all levels both internal & external | Management & Decision Making: Lead a team of Facilities Management professionals with overall responsibility for the provision of hard and soft services to the South Africa portfolio. Manage the outsourced suppliers in the delivery of day to day facilities management services to the South Africa portfolio of c700 buildings, covering 1m sqm and total operating expenditure in excess of R750m.Direct/oversee all activities within the FM sub function of Africa CRES.Create long term forecasts based on business strategy and external benchmarks. Formulate and present all business cases via the relevant procurement boards to support programmes of change and ensure full compliance with governance. Ensure that operational control and delivery of FM services in support of business operations is of the highest appropriate standard and meets all regulatory requirements. Operate buildings and services at minimum risk to the Bank’s business operations. Drive a culture of measurable continuous improvement and innovation for all services. Proactively be responsible for developing, operating, reviewing, maintaining and replacing FM assets to ensure operational effectiveness and minimising the unavailability of assets and premises. Responsible for the management and monitoring of vendor performance through specific and targeted global reporting standards and any remediation of performance as required. Escalate contract performance issues in line with the contract escalation standards. Actively own the relevant sections of regional BCM plans. Accountable for the development of the strategic relationship with key vendors to ensure alignment and mutual benefit. Accountable for owning their own layer and driving empowerment through the outsourced model. Ensure that all Africa CRES services are defined and provided to the most appropriate standards required by the Bank | People Management : Coach, mentor and manage team members toward driving business objectives and ensuring colleague development and high performance. | Compliance : Ensure full statutory and legislative compliance across the SA portfolio and across all service lines at all times. Accountable for the identification and appropriate escalation, reporting, controls and the remediation of risk events for this area. Accountable for the development of an open attitude towards risk reporting and a no blame culture both internally and externally. Support and drive all Group and functional Governance activity relating to Facilities management. Supports and drives the Group Sustainability targets. Works with and supports all activities around disability awareness. Actively contributes to Group citizenship agenda | Strategy Leadership : Develop and implement the South Africa FM strategy in line with the firms Africa CRES FM strategy to ensure that it meets the needs of all areas of the business. Ensure that the FM strategy is aligned, leverages and fully supports all other Africa CRES and business activities. Develop and articulate the vision that underpins all strategic activities within your Function. Develop market leading FM solutions to provide services across the SA portfolio and that delivers value both tangible and intangible to the organisation. Accountable for the strategic supplier relationship management in line with all SRM requirements. Communicate the relevant segments of the FM Services strategy across the workforce, to enable all people to be aware of how they are contributing to the overall business strategy. Ensure overall alignment of strategies with business strategies and priorities between the Stakeholder Businesses. Act as an ambassador for Africa CRES and develop relationships in the wider community to support the activities of the Bank. Be recognised as a thought leader in industry bodies within the SA FM service industry. | : | : | :

EducationBachelor`s Degrees and Advanced Diplomas: Physical Planning and Construction (Required)

Absa Bank Limited is an equal opportunity, affirmative action employer. In compliance with the Employment Equity Act 55 of 1998, preference will be given to suitable candidates from designated groups whose appointments will contribute towards achievement of equitable demographic representation of our workforce profile and add to the diversity of the Bank.

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