SANRAL Vacancies

To apply, click on the link at the end of the posts and all the best with your applications

Enterprise Architect 

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Candidates who previously applied, need not to re-apply

TO

SANRAL Staff / External (www.nra.co.za)

REPORTS TO

Senior Manager: Business Analysis & Process Management

DATE

13.04.2026

GRADE

D3

SALARY

Market-related

LOCATION

SANRAL: COC Offices – 36 Assegai Wood Road Rooihuiskraal, Centurion 0157

APPOINTMENT TYPE

Permanent

POSITION OBJECTIVE:
The Enterprise Architect is accountable for shaping, governing, and directing the organisation’s enterprise architecture to ensure long‑term alignment between ICT capabilities in alignment with the business strategy and priorities. The role provides authoritative guidance on technology investment decisions, drives innovation and standardisation, and ensures architectural coherence across the organisation. Through robust enterprise governance, the role safeguards data, systems, and infrastructure while enabling secure, efficient, and future‑ready digital transformation.

MINIMUM REQUIREMENTS:
NQF 7 bachelor’s degree in computer science, Information Systems, Engineering, or related field.
TOGAF, Zachman, or related Enterprise Architecture certifications.
Minimum 8 years’ experience in ICT Architecture or Systems Design, with at least 5 years in Enterprise or Solution Architecture within a complex, multi-division environment.
ADVANTEGOUS:
Experience in large-scale infrastructure organisations or government ICT environments.
Exposure to cloud computing (Azure/AWS/GCP), AI/ML, and data analytics platforms.
Awareness of POPIA and cybersecurity compliance principles.
TECHNICAL COMPETENCIES:
Deep understanding of TOGAF, Zachman, and related EA methodologies.
Knowledge of COBIT, ITIL, and governance structures in the public sector.
Understanding of how technology aligns to organisational strategy and policy frameworks.
Ability to identify, assess, and mitigate ICT and project-related risks.
KEY RESPONSIBILITIES:
Enterprise Architecture Execution
Operationalise the enterprise architecture vision, principles, and guardrails as set by executive leadership.
Enforce architecture standards and governance across all ICT initiatives.
Coordinate Architecture Review Boards and provide technical recommendations to governance forums.
Drive the execution of the enterprise architecture maturity roadmap (3–5 years).
ICT Strategy Enablement
Define target architecture states, transition plans, and technology standards that enable the organisation’s strategic objectives, innovation, and operational efficiency.
Translate business strategy into actionable technology architectures and transition plans.
Develop and maintain target-state architectures (Business, Data, Application, Technology, Security).
Define multi-year execution roadmaps and technology evolution paths to guide investment.
Lead technology consolidation and rationalisation initiatives to reduce complexity and optimise costs.

Solution Design and Integration
Provide architecture oversight and design guidance for ICT programmes and projects.
Validate solution designs for alignment with enterprise principles, interoperability, and security.
Serve as the lead technical authority for enterprise‑level solution, approving high-impact solution blueprints and designs.
Ensure all critical systems meet integration, scalability, and compliance requirements.
Data, Cloud, and Application Architecture
Define, lead, and govern enterprise data, cloud, application, integration, analytics, and digital platform architectures, ensuring alignment with long‑term organisational strategy, ICT standards, and business objectives.
Establish and maintain enterprise data models, application architecture standards, and multi‑cloud strategies (Azure, AWS, GCP) that support scalability, interoperability, resilience, and secure digital transformation.
Drive cloud adoption and optimisation, governing cloud operating models and frameworks including FinOps, SecOps, automation, and platform optimisation, to ensure cost efficiency, security, and operational excellence.
Oversee data governance, information management, and analytics maturity, ensuring high data quality, accessibility, integration, and value extraction across business domains.
Ensure architectural consistency and integration across systems and platforms, promoting reuse, standardisation, and simplification of the technology landscape.
Embed security, risk, and compliance by design across all architecture domains, in collaboration with cybersecurity leadership, ensuring adherence to POPIA, PFMA, ISO27001, and enterprise security policies.
Innovation and Emerging Technologies
Lead enterprise innovation strategy by scanning, evaluating, and prioritising high‑value emerging technologies (e.g. AI/ML, IoT, automation, GIS, blockchain, digital twins) to drive digital transformation and operational efficiency.
Drive and govern proof‑of‑concept initiatives, assessing feasibility, scalability, value for money, cybersecurity, and strategic alignment before enterprise adoption.
Establish and enforce controlled experimentation frameworks to ensure responsible, secure, compliant, and risk‑managed innovation across the organisation.
Translate innovation into enterprise capability, developing business cases, guiding investment decisions, and converting validated insights into scalable, production‑ready solutions.
Stakeholder Engagement and Collaboration
Ensure executive alignment between business strategy and technology investment, partnering with business leaders, ICT, and strategic service providers to maximise enterprise value and outcomes.
Provide strategic leadership and oversight across cross‑functional transformation initiatives, ensuring coherence and successful delivery of ICT modernisation, digitalisation, and organisational change programmes.
Influence and guide senior leaders and delivery teams to adopt forward‑looking architectural and technology practices that support long‑term sustainability, scalability, and digital transformation.
Advise governance, risk, and audit structures on technology‑related risks, compliance obligations, and architectural integrity, strengthening organisational resilience and assurance.
Support EXCO decision‑making with insight on technology trends, enterprise risks, opportunities, and investment trade‑offs, enabling informed prioritisation and funding decisions.
Shape strategic technology investment discussions, ensuring that architectural principles, risk considerations, and long‑term enterprise capability guide executive choices.
Architecture Performance Monitoring, Governance and Reporting
Define and govern enterprise architecture performance frameworks, including KPIs, maturity indicators, compliance metrics, and dashboards, to measure architectural effectiveness, value realisation, and strategic alignment.
Monitor and report on architecture health and performance, covering compliance, maturity progression, risks, trends, and improvement opportunities across all ICT initiatives.
Provide executive‑level dashboards and reporting, delivering clear visibility into architecture health, technology investment value, and compliance posture to support informed decision‑making.
Report architectural risks, gaps, and opportunities to ICT governance committees, risk forums, and audit structures, strengthening transparency, accountability, and assurance.
Drive continuous improvement through data‑driven insights and recommendations, improving ICT performance, governance effectiveness, and long‑term architectural maturity.
EMPLOYMENT REFERENCE CHECKS
Employment reference checks are a requirement as part of SANRAL’s recruitment and selection process. In order for SANRAL to conduct these checks a consent form needs to be completed and signed by the applicant. As an applicant of this position, you authorize SANRAL to process all the information provided for the purpose of your application for the position as well as the verification and record keeping of such credentials.

Please note that this is a confidential document and is intended for internal use by SANRAL’s Human resources department only.

EMPLOYMENT EQUITY
Appointments will be made in accordance with SANRAL’s Employment Equity plan.

SANRAL reserves the right not to fill any position. Closing date for applications: 12 May 2026

Feedback will be given to shortlisted candidates only.

Click here to apply

SCRUM Master 

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Candidates who previously applied, need not apply.

OFFICE: SANRAL, COC Offices, 36 Assegai Wood Road Rooihuiskraal, Centurion, Gauteng.

Duration: Permanent

Grade: D1

POSITION OBJECTIVE:
The Scrum Master’s purpose is to enable the Development teams to work effectively, ensuring that Scrum principles, practices, and values are understood and properly applied. They are a servant leader, coach, and facilitator who removes obstacles and helps the team reach high performance. Scrum Master creates an environment where the team can focus, collaborate, and deliver value. They protect the team from distractions, bottlenecks, and external interference. Scrum Master coaches the team on self-organisation, collaboration, and agile mindsets. They support the Product Owner in backlog refinement, prioritisation, and clarity. They help the organisation to understand and adopt agile ways of working.

MINIMUM REQUIREMENTS:
•NQF Level 7 Bachelor’s degree in computer science, Informatics,
•Information Systems, or related field
•Business Analysis or Agile or Scrum (Preferable)
•A minimum of 5 years’ hand-on practical Scrum or Agile team experience.
•Minimum 3 years’ experience in management/leadership level/role.

WORKPLACE COMPETENCIES:
•Application Lifecycle Management: Strong understanding of Application Governance Framework i.e., ensuring alignment between business needs and application goals, including setting, and agreeing requirements early in the lifecycle.
•Enterprise Architecture Alignment: Ability to ensure the application team aligns to ICT system design architecture, ICT solution options, and per the planned technical structures.
•Modernisation Technologies: Knowledge of cloud platforms, microservices, containerization, and integration tools.
ICT Governance & Compliance: Understanding of ICT policies, audit requirements, and regulatory frameworks.
•Risk & Change Management: Familiarity with internal reporting structures, compliance documentation, and environmental audits.
•Contractor Management and Compliance: Ability to manage transformation risks and drive organizational application adoption.
•Understand and Apply the Scrum Framework: Deep understanding of Scrum theory, events, artifacts, values, and empiricism.
•Facilitation and Communication: Skilled facilitators who guide discussions, resolve blockers, and strengthen communication.
•Technical and Process Governance Awareness: Ensure alignment with engineering practices, quality controls, and organisational governance while managing the team.
•Legal and Regulatory Compliance: Ability to interpret, operationalise, and monitor compliance with applicable laws, regulations, standards, and internal policies across the full programme and application lifecycle—ensuring that solutions, data practices, contracts, vendors, and change processes meet legislated and contractual obligations while supporting business outcomes.
•Experience in Multi-Team / Scaled Agile Environments.
•Strong Stakeholder Management and Influence Skills.
•People Change Enablement Capability.
•Data-Driven Decision Support.
•Application and Solution Testing.
•Experience supporting multiple Agile/Scrum teams.
•Servant-leadership and conflict-resolution capability.

Understanding of:
oICT governance
oChange management controls
oRisk, audit, and compliance frameworks
oArchitecture and security alignment

KEY RESPONSIBILITIES:
Strategic Leadership & Planning
•Provide strategic direction for application development and modernization across SANRAL.
•Critical strategic leadership by enabling alignment, optimising delivery flow, and influencing organisational direction through evidence-based insights, agile ways of working, and continuous improvement.
•Align project services with SANRAL’s ICT strategy and organizational objectives.
•Supports the Product Owner in shaping, refining, and sequencing the product roadmap.
•Facilitates adaptive planning through sprint goals, release planning, and empirical forecasting (velocity, capacity trends).
•Uses delivery metrics (velocity, throughput, cycle time, impediment patterns) to inform planning and improve predictability.
•Provides strategic insights to leadership on team performance, risks, and capacity constraints.
•Ensure budgeting, planning, forecasting, and business case development for application programmes.
•Drive stakeholder engagement and ensure business value delivery through technology.

Uphold the Scrum Framework
•Ensure Scrum events (Daily Scrum, Sprint Planning, Review, Retrospective) are productive and purposeful.
•Assist the team understand and apply Scrum values and principles correctly.
•Identify and eliminate obstacles that slow down or block the team.
•Escalate issues the team cannot resolve themselves.
•Assist with backlog refinement and prioritisation processes.
•Ensure the team has clarity on goals.
•Encourage practices like refactoring, clean code, test automation, CI/CD discipline, and reduction of technical debt.
•Facilitate discussions that balance delivery velocity with long-term maintainability.
•Promote tracking of technical metrics (build health, test coverage, defect trends, cycle time).
•Ensure transparency of technical issues so governance bodies can make informed decisions.
•Support compliance with architecture review boards, advisory boards, and ICT governance forums.
•Ensure sprint outputs align with approved designs, security guidelines, data standards, and solution architecture.

Technical Governance & DevOps Enablement
•Ensure adherence to SDLC, Agile, Scrum, Wagile and DevOps methodologies.
•Oversee sprint planning and agile delivery in partnership with
•Project Managers and Scrum Master.
•Establish governance frameworks for project and process architecture, security, and compliance.
•Ensure adherence to quality gates such as peer review, automated testing, and integration checks.
•Identify and mitigate risks associated with application modernisation initiatives.
•Ensure projects backlog and work requests comply with SANRAL regulations and industry’s best practices.

People Management & Capability Development
•Manage and mentor teams of developers, architects, analysts, and technical specialists.
•Create a safe environment where team members collaborate, take ownership, and continuously improve.
•Coache the team in self-organisation, problem-solving, and shared accountability.
•Build a high-performance culture focused on innovation, collaboration, and continuous improvement.
•Facilitate learning opportunities such as pair-programming, agile coaching, demos, peer reviews, and knowledge-sharing sessions.
•Ensure skills development and capacity building aligned to modern technology requirements.
•Foster cross-functional collaboration between ICT teams, business units, and external service providers.
•Provide individual and team coaching to strengthen agile mindsets, behaviour, and culture.

EMPLOYMENT REFERENCE CHECKS:
Employment reference checks are a requirement as part of SANRAL’s recruitment and selection process. In order for SANRAL to conduct these checks a consent form needs to be completed and signed by the applicant. As an applicant of this position, you authorize SANRAL to process all the information provided for the purpose of your application for the position as well as the verification and record keeping of such credentials. Please note that this is a confidential document and is intended for internal use by SANRAL’s Human resources department only.

EMPLOYMENT EQUITY
Appointments will be made in accordance with SANRAL’s Employment Equity plan.

SANRAL reserves the right not to fill any position.

Contact will be made with shortlisted candidates only.

Closing date for applications: 03 May 2026

Click here to apply

 Supervisor : Contact Centre

Supervisor: Contact Centre
TO

SANRAL Staff / External (www.nra.co.za)

REPORTS TO

Manager: Contact Centre services

GRADE

C2 (Patterson Classic)

SALARY

Market-related

LOCATION

Central Operations Centre (COC): 36 Assegai Wood Road, Centurion

APPOINTMENT TYPE

Permanent

MINIMUM REQUIREMENTS

NQF 6 Diploma in Contact Centre Management, Customer Service, Business Administration or related
3 years minimum relevant experience as a contact centre / call centre supervisor.
TECHNICAL COMPETENCIES:

Customer Service Principles: In-depth knowledge of service standards, complaint handling, and de-escalation techniques.
Call Centre Operations Understanding of queue management, call routing, performance metrics e.g. Average Handling Time, First Contact Resolution, Call Answer Speed, and quality assurance.
Systems and Tools Working knowledge of ticketing systems, CRM platforms, call logging software, reporting systems and communication tools like email, Teams, or chat interfaces.
Policy and Compliance Awareness of the applicable workplace policies, understanding of POPIA compliance
requirements, and protocols for protecting customer and vendor information.
Problem Solving Ability to analyze and solve problems impacting customers and own team.

KEY RESPONSIBILITIES

Team Supervision

Oversee day-to-day operations of the contact centre team, ensuring optimal staffing and workload distribution across queues and shifts.
Provide real-time support and guidance to agents to ensure consistent and professional handling of customer interactions.
Manage adherence to schedules, monitor attendance, and approve shift changes or break adjustments as needed.
Foster a collaborative and high-performance team culture through open communication, regular check-ins, and motivation strategies.
Serve as the first point of escalation for unresolved or sensitive queries, supporting agents in managing complex customer interactions.

Performance Management and Continuous Improvement

Conduct regular performance reviews and quality assessments, using KPIs (e.g., Average Handling Time, First Call Resolution, Customer Satisfaction) to evaluate agent effectiveness.
Provide coaching, feedback, and informal counselling to support agent development and address performance issues.
Identify recurring service issues, training needs, or process inefficiencies and recommend appropriate interventions or improvements.
Support the implementation of new procedures, scripts, tools, and training initiatives aimed at enhancing service delivery.
Promote a culture of accountability, continuous learning, and responsiveness to customer needs.

Reporting

Compile daily, weekly, and monthly reports on contact centre performance, including call volumes, agent productivity, SLA compliance, and customer satisfaction metrics.
Maintain accurate records of coaching, quality assessments, attendance, and escalations for audit and compliance purposes.
Use reports and analytics to inform operational adjustments, support team briefings, and drive service improvements.
Provide performance insights and recommendations to the Contact Centre Manager for planning and resourcing decisions.
EMPLOYMENT REFERENCE CHECKS

Employment reference checks are a requirement as part of SANRAL’s recruitment and selection process. In order for SANRAL to conduct these checks a consent form needs to be completed and signed by the applicant. As an applicant of this position, you authorize SANRAL to process all the information provided for the purpose of your application for the position as well as the verification and record keeping of such credentials.
Please note that this is a confidential document and is intended for internal use by SANRAL’s Human resources department only.

EMPLOYMENT EQUITY

Appointments will be made in accordance with SANRAL’s Employment Equity plan.

SANRAL reserves the right not to fill any position.

Closing date for applications: 1 May 2026

Candidates who have applied before are encouraged to apply again, should they wish to.

Click here to apply

We wish you all the best with your applications