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Insurance Agent (Finchoice) 3
Job Description
Weaver FinTech Group is a leading digital financial services ecosystem connecting consumers to smarter, more flexible ways to pay, borrow, and protect what matters most. Our brands — Pay Just Now and FinChoice — empower millions of South Africans through innovative Payments, Lending, and Insurance solutions.
We’re a data-first organisation built on collaboration, innovation, and purpose: to make digital finance simpler, more inclusive, and more human.
Role Overview The ideal candidate for this role will be responsible to telephonically market the Company’s wide range of products to existing customers with a view to retaining and generating business revenue targets and profitability, whilst maintaining a high level of customer satisfaction.
Key Performance Areas
Sales performance
- Ensure agreed KPA’s and sales targets are achieved in line with business requirements
- Assist in increasing sales revenue within the Telemarketing department
- Efficiency and Productivity
- Reach performance targets relating to productivity, adherence, turnaround, time keeping and qualityBe available to make Contacts by avoiding unnecessary time spent in after Contact activities or breaks in order to provide agreed service levels
- Administer policies in an organised and efficient manner ensuring that outstanding tasks are up to date and departmental service standards are adhered to at all times
- Constantly and proactively look for ways to improve efficiencies through performance, communications, procedures and systems
Customer service
- Ensure a polite, friendly, efficient and professional service is offered by acting as an ambassador for FinChoice
- Taking responsibility for each individual Contact by ensuring that advise is always given in the customer’s best interests
- Handle objections appropriately to ensure that positive results are achieved and enhance customer delight
- Work towards continuously improving the customer experience and service delivery
Quality standards
- Focus on “getting it right first time” to ensure that correct and precise information is relayed to customers
- Capture all details of the customer, call log and sales transactions
- accurately onto the system
- Adhere to internal systems, policies, procedures and requirements
Qualifications & Accreditations
- Grade 12 / Matric or equivalent
Experience & Skills
- 1 Year sales experience in a target-driven environment (preferably in a contact centre)
- Computer literate
Attribute & Behaviours
- Energetic & positive attitude
- A strong customer focus
- Good communication and listening skills
- Excellent sales ability
- Team player but able to work independently
- Excellent telephonic manner
What We Offer
- The opportunity to work across two of South Africa’s most exciting fintech brands.
- A collaborative environment that encourages experimentation and growth.
- The chance to explore AI-driven design innovation as part of a forward-thinking creative team.
- Hybrid work model with autonomy and flexibility.
- Competitive compensation and benefits within a purpose-led, growth-focused organisation.
Click here to apply
Technical Product Manager (PayJustNow)
Job Description
Technical Product Manager – Payment Integrations
Role Overview
PayJustNow is South Africa’s leading buy-now-pay-later platform, processing millions of transactions across a growing network of online and in-store merchants. Our payment integrations layer — the APIs, SDKs, webhooks, and gateway connections that power every transaction — is foundational infrastructure, and keeping it fast, reliable, and extensible is a core engineering and product priority.
We’re looking for a Technical Product Manager to own this integrations platform end-to-end. This is a deeply technical role: you will define API contracts, own the developer experience for merchant integrations, drive architectural decisions on the integrations layer, and work shoulder-to-shoulder with Engineering on system design, reliability, and platform evolution.
This is not a role for someone who bridges business and tech from a distance. You will be in the detail — reviewing API specs, participating in architecture reviews, writing precise technical requirements, and holding the bar on integration quality. You will also translate that technical depth into commercial outcomes, working closely with Merchant Success, Commercial, and Compliance to ensure the integrations platform drives merchant growth and operational excellence.
What you’ll be responsible for:
Platform strategy and technical roadmap
- Own the product vision and technical roadmap for PayJustNow’s integrations platform — covering the public API, SDKs, webhook infrastructure, merchant plugins, gateway connections, and payment rail connectivity.
- Drive the API strategy — versioning, deprecation policy, backwards compatibility, and the developer experience for merchants integrating with PayJustNow.
- Define and own the integration architecture strategy in close partnership with Engineering — making informed build vs. buy vs. partner decisions and setting the technical direction for platform scalability and extensibility.
- Track evolving payment standards (3DS2, tokenisation, open banking, card scheme mandates, ISO 20022) and translate compliance requirements into precise technical roadmap items.
- Own the platform’s non-functional requirements — latency SLAs, uptime targets, throughput capacity, security posture (PCI-DSS, TLS standards), and failover behaviour.
Delivery and Technical Execution
- Conduct deep technical discovery across the integrations stack — audit existing APIs, review integration error logs, analyse failure modes, and map technical debt.
- Work directly with Engineering to understand root causes of transaction failures, integration degradation, and merchant-reported issues at a system level.
- Evaluate third-party gateway and PSP APIs — assessing capabilities, reliability, documentation quality, and certification requirements — to inform build vs. partner decisions.
- Identify and document integration gaps that are blocking merchant acquisition or expansion, translating commercial inputs into precise technical problem statements.
- Lead proof-of-concept work alongside Engineering to de-risk new integration patterns or architectural approaches before committing to full delivery.
Delivery and Technical Execution
- Author detailed technical product requirements — API specs (OpenAPI/Swagger), data models, sequence diagrams, error handling schemas, and webhook payload definitions.
- Lead cross-functional delivery squads through the full integration lifecycle: design, build, QA, certification, and production rollout for APIs, SDKs, and merchant plugins (WooCommerce, Shopify, Magento, etc.).
- Define and enforce integration quality standards — test coverage expectations, sandbox environments, API contract testing, and developer documentation requirements.
- Own the incident response process for integration failures — triaging production issues, coordinating Engineering response, and leading post-mortems to drive systemic fixes.
- Manage PSP and gateway technical relationships — driving certification processes, escalating reliability issues, and influencing partner roadmaps.
Stakeholder Collaboration
- Serve as the technical authority for PayJustNow’s integrations platform — the person Engineering, Commercial, and Merchant Success rely on for integration decisions.
- Communicate system complexity and architectural trade-offs clearly to non-technical stakeholders and senior leadership.
- Support the commercial and sales process with technical integration assessments — capability mapping, feasibility timelines, and integration effort sizing for prospective merchants.
- Engage with PSP and gateway partners at both technical and commercial levels — influencing their roadmaps and securing early access to new capabilities.
Measurement and Reliability
- Define and own the platform’s technical health metrics, including:
- Transaction success rate (TSR) by gateway and merchant segment
- API error rates, latency percentiles (p50/p95/p99), and uptime SLAs
- Integration time-to-live for new merchant onboarding
- Webhook delivery success rate and retry performance
- Gateway-level authorisation rates and decline reason analysis
- Run regular reliability reviews — proactively identifying degradation trends before they become incidents or commercial problems.
- Champion engineering excellence in the integrations layer: drive down technical debt, improve observability, and establish clear on-call and escalation protocols.
What we’re looking for:
Experience:
- 5+ years’ experience in a technical product management role — owning API platforms, integrations infrastructure, or developer-facing products.
- Deep familiarity with RESTful API design, webhook architectures, OAuth/authentication patterns, and API versioning strategies.
- Hands-on experience in payments — gateway integrations, PSP relationships, card scheme rules (Visa/Mastercard), and payment rail connectivity.
- Proven track record writing high-quality technical specifications: API contracts (OpenAPI/Swagger), data models, sequence diagrams, and system design documents.
- Experience with merchant plugin ecosystems (Shopify, WooCommerce, Magento, or similar) is a strong advantage.
- Comfortable with PCI-DSS requirements, tokenisation, and operating in regulated financial services environments.
Technical skills and strength
- Able to read and write API specifications, review pull requests for product correctness, and engage in architecture discussions as a peer — not just an observer.
- Proficient with developer tooling: API testing tools (Postman, Insomnia), log analysis (Datadog, Splunk, or equivalent), and familiarity with CI/CD concepts.
- Understands distributed systems concepts relevant to payments: idempotency, eventual consistency, retry logic, circuit breakers, and failover patterns.
- Data-fluent — able to write SQL or work with analytics platforms to interrogate transaction data, error rates, and performance metrics directly.
- Strong technical writer — produces clear, precise specifications that Engineering can build from without ambiguity.
Mindset
- Reliability-obsessed — you understand that every percentage point of TSR improvement has direct commercial value, and you hold the bar on platform stability.
- Technically humble — you work with engineers as a peer, earn trust through precision and follow-through, and know when to defer to engineering judgement.
- Commercially connected — you don’t get lost in technical detail; you always trace engineering decisions back to merchant experience and business outcomes.
- Systematic thinker — you approach complex integration problems methodically, document clearly, and build platforms designed to scale.
- Pragmatic — you know when to invest in architectural correctness and when to ship a pragmatic fix while tracking the debt.
- AI-enabled — you actively use a range of modern AI tools (including Claude, Cursor, and AI coding assistants) as part of how you work daily: to write sharper specs, research integration patterns, synthesise incident data, and accelerate problem-solving. Fluency across the current AI landscape is a baseline expectation, not a differentiator.
- Committed to the craft — you invest in your development as a PM through books, communities, and engagement with leading practitioners. You can articulate the frameworks and mental models — from API design principles to continuous discovery — that guide how you work.
Why This Role at PayJustNow
The integrations platform is the technical backbone of PayJustNow. Every merchant that goes live, every transaction that succeeds, and every new payment channel we enter depends on it. This role gives you genuine ownership of critical infrastructure — with the technical depth, commercial stakes, and engineering partnership to make it one of the most impactful technical product roles in South African fintech.
Click here to apply
Senior Treasury Analyst (Finchoice Africa)
Job Description
Weaver FinTech Group is a leading digital financial services ecosystem connecting consumers to smarter, more flexible ways to pay, borrow, and protect what matters most. Our brands — Pay Just Now and FinChoice — empower millions of South Africans through innovative Payments, Lending, and Insurance solutions.
We’re a data-first organisation built on collaboration, innovation, and purpose: to make digital finance simpler, more inclusive, and more human.
Job Summary:
The ideal candidate for this role will be responsible for overseeing the treasury function of the group and driving business efficiency through accurate administration, analysis, and management of related functions.
Key Responsibilities:
Treasury Management
- Ensure efficient cash management and appropriate funding across group
- Ensure treasury policies applied
- Maintain strategic banking relationships
- Cash forecasting and analysis – Actuals vs Forecast (Preparing daily cash reports)
- Monitor interest expenses & transactional fees
- Reporting on cash balances and key movements on group accounts – fwd plans and actual
- Preparing funding related reports to management
- Prepare all reporting required for the AFS
- Submission to auditors in conjunction with Finance
Treasury Administration
- Monitor Group on daily and monthly basis
- Cash flow management on daily and monthly basis
- Cash flow management and planning for Group on medium term
- Coordinate regular managers meetings on cash flow and funding
- Monitor and coordinate bank funding
- Prep journals & ensure accurately accounted for across the group
- Coordinate funding of group activities
Banking Administration
- Maintain banking documentation and limits for effective cash management
- Liaise with banks on any banking related queries raised
- Maintain / update banking resolutions, bank mandates, bank account signatories and company representatives including managing KYC documents.
- Administration of company credit and fleet cards
- Administration of All banking user profiles, transfers and forex authorization
General
- Support finance planning and budgeting cycle
- Support external and internal audit queries
- Manage operational issues and updates with banks
- Manage Cashbook Administrators
- Ad-hoc projects and investigations
- Cash pooling / Cash management tool
- Professional, energetic, dynamic and positive team player with great business acumen
- Strong interpersonal skills and great relationship building ability
- Clear communicator with the ability to communicate and influence at all levels – both verbal and written
- Strong problem-solving skills with effective decision-making
- Analytical & detail focused – driven to achieve new standards of excellence detail
- Structured approach with excellent attention to detail
- Take ownership, be accountable and reliable
- A high degree of integrity and transparency
- Excellent planning, organizational and prioritisation skills
- Ability to work well under pressure – independently as well as within in a team
- Self-motivated, targeted result and deadline driveReconciliation of Ad hoc Asset Balance sheet accountsQualifications
- Minimum of CA(SA) or 5 years’ experience as a treasury specialist in financial services environment (Must have)
- Proven track record in treasury processes (Must have)
- Demonstrable experience of timely and accurate delivery of cash reporting (Must have)
- Excellent MS Office Skills (Nice to have)
What We Offer
- The opportunity to work across two of South Africa’s most exciting fintech brands.
- A collaborative environment that encourages experimentation and growth.
- The chance to explore AI-driven design innovation as part of a forward-thinking creative team.
- Hybrid work model with autonomy and flexibility.
- Competitive compensation and benefits within a purpose-led, growth-focused organisation.
Click here to apply
Legal Advisor (12 month FTC) (Group)
Job Description
Weaver FinTech Group is a leading digital financial services ecosystem connecting consumers to smarter, more flexible ways to pay, borrow, and protect what matters most. Our brands — Pay Just Now and FinChoice — empower millions of South Africans through innovative Payments, Lending, and Insurance solutions.
We’re a data-first organisation built on collaboration, innovation, and purpose: to make digital finance simpler, more inclusive, and more human.
More about the role:
- Drafting and review of contracts – service & supply agreements including service levels, settlement agreements, employment & independent contractor agreements, etc. This requires collaboration with various stakeholders in the business to understand the goal of the contract, analyse the agreement, provide insights to mitigate risks & comprehend legal consequences.
- Knowledge of applicable legislation – including but not limited to Consumer Protection Act, Protection of Personal Information Act, Financial Intelligence Centre Act, FSCA, PCI, Labour Legislation.
- Advising on & drafting of business policies – conduct, ethics, employment, standard operating procedures, process documents, etc.
- Providing support & legal advice to various departments – offer strategic guidance on business aspects & ensuring full compliance with relevant regulatory standards.
- Staying updated on the latest industry trends, regulatory updates, and legal developments relevant to payments, card, MVNO industry in South Africa.
- Preparing legal opinions & memorandums (with or without external legal counsel), including presenting these opinions to key business stakeholders.
- Drafting & facilitating legal correspondence – such as, letters of demand, customer service responses & regulatory body responses, etc.
- Managing the litigation portfolio within the parameters of the legal budget.
- Overseeing the Intellectual Property portfolio and ensuring timeous renewals of Trademarks, Patents, Domain Names & registration of new Trademarks & Patents & Domain Names.
- Maintaining contract register, ensuring that contracts & expiry dates are recorded & monitored in conjunction with various stakeholders.
More about you:
- A collaborator
- A multi-tasker
- An initiator
- A strong communicator (written and verbal)
- Self-driven
- Possessing a strong commitment to delivering high-quality legal solutions within a sensitive timeframe, aligned with business needs & objectives.
Qualifications & Accreditations:
- LLB degree
- Admitted attorney in South Africa, maintaining good standing within the legal profession
- 3-5 years PQE, with demonstrable practical experience in areas such as commercial contracts, labour/employment contracts, legal correspondence, the financial services industry with a focus on payments, card, MVNO and crypto currencies.
Experience & Skills:
- Proficient technical drafting
- Critical & creative thinking
- Confident public speaking & presentation skills
- Taking initiative & being proactive in performance of job
- Timeous delivery of work within agreed timelines, managing expectations of coworkers & timeous escalation of work when required
What We Offer
- The opportunity to work across two of South Africa’s most exciting fintech brands.
- A collaborative environment that encourages experimentation and growth.
- The chance to explore AI-driven design innovation as part of a forward-thinking creative team.
- Hybrid work model with autonomy and flexibility.
- Competitive compensation and benefits within a purpose-led, growth-focused organisation.
Click here to apply
Collections Agent (Finchoice) 3
Job Description
Weaver FinTech Group is a leading digital financial services ecosystem connecting consumers to smarter, more flexible ways to pay, borrow, and protect what matters most. Our brands — Pay Just Now and FinChoice — empower millions of South Africans through innovative Payments, Lending, and Insurance solutions.
We’re a data-first organisation built on collaboration, innovation, and purpose: to make digital finance simpler, more inclusive, and more human.
If you’re looking for a place where you will have a positive impact on lives, learn more about and contribute to the Fintech industry, and be involved in multiple products, projects, and technologies, then look no further than FinChoice.
Purpose of the role
The ideal candidate for this role will be responsible for telephonically collecting money from customers who have outstanding debt in order to generate cash flows, minimize bad debts, reduce the risk of write-offs and rehabilitate delinquent customers.
Key Performance Areas
Generate revenue
- Collect money on profile 0 – 2+ delinquent accounts (60-90 days) within 30 days
- Obtain “promise to pay” from customers
- Rehabilitate and educate customers with regards to their payment profile
- Achieve daily collection targets
Efficiency and productivity
- Negotiate payments from customers following the call script, within dialer time and meet departmental KPA targets
- Completion of lost time sheets on a daily basis
- Adhere to company systems, processes, policies and procedures
- Constantly and proactively look for ways to improve efficiencies through performance, communications, procedures and systems
Customer service
- Negotiate with customers in a way that does not tarnish the relationship of the customer
- Ensure that a polite, friendly, efficient and professional service is provided
Quality standards
- Focus on “getting it right first time” in order to ensure that correct and precise information is relayed to customers
- Capture all details of customer liaison and agreements accurately onto the system
Qualifications & Accreditations
- Grade 12 / Matric or Equivalent Qualification
Experience & Skills
- Minimum of 1 year Collections experience within a Contact Centre
- Effective communication skills (verbal and written)
- Must be available to work shifts, weekends and public holidays
- Clear credit and criminal record
- Must be computer literate (Email, Internet, Word and Excel)
- Excellent telephone etiquette
Attributes & Behavior’s
- Performance-driven and results-orientated with a relentless drive to succeed
- A strong can-do attitude and an energetic positive approach
- Attention to detail with a thorough approach to work
- Excellent listening and interpersonal communication
- Team player but able to work independently
Qualifications & Accreditations
- Grade 12 / Matric or Equivalent Qualification
Legal & Compliance Requirements
Must understand:
- NCA (National Credit Act) Compliance
- NCR (National Credit Regulator)
- CFDC (Council for Debt Collectors)
Click here to apply
Product Manager – Credit Risk (Finchoice)
Job Description
Product Manager — Credit Risk & Fraud
Ecosystem | Weaver Fintech Group
Role Overview
FinChoice and PayJustNow are building scalable, customer-centric financial products at pace. As we grow, our Credit Risk and Fraud platforms are critical to protecting customers and the business while enabling responsible lending at scale.
We’re looking for a Product Manager to own and drive the roadmap for Credit Risk & Fraud. This role focuses on how we assess creditworthiness, detect and prevent fraud, automate decisioning, and continuously improve model and policy performance — all while balancing risk appetite with customer experience.
You’ll lead product strategy and delivery across credit decisioning, fraud detection and prevention, identity verification, and risk operations tooling — with a strong bias toward measurable impact: reduced losses, faster decisioning, improved approval rates, and lower fraud rates.
This role works closely with Engineering, Data Science, Risk, Compliance, Operations, and Commercial teams.
What you’ll be responsible for
Product strategy & Roadmap
- Own the product vision and roadmap for Credit Risk & Fraud at FinChoice.
- Define clear product outcomes aligned to business goals such as portfolio quality, fraud loss reduction, decisioning speed, and regulatory compliance.
- Identify and prioritise opportunities across credit scoring, policy automation, fraud signals, and identity verification.
- Balance tactical risk controls with longer-term platform and model capability investments.
Discovery & Problem Definition
- Build a deep understanding of the credit lifecycle, fraud typologies, and the operational constraints that shape risk decisions.
- Collaborate with Data Science and Risk teams to understand model performance, policy gaps, and emerging fraud patterns.
- Use data and insights to identify root causes of fraud losses, bad debt, manual review bottlenecks, and false positive rates.
- Apply a continuous discovery mindset — maintain a regular cadence of direct engagement with Risk, Fraud, and operational teams as an ongoing practice, not a periodic exercise. Map the opportunity space before ideating solutions, and test assumptions through lightweight experiments before committing engineering time.
Delivery & Execution
- Lead cross-functional delivery squads from problem definition through to launch and optimisation.
- Produce high-quality product briefs, PRDs, and outcome-focused backlogs.
- Partner closely with Engineering and Data Science to design scalable, secure, and explainable solutions.
- Manage dependencies across internal platforms, data vendors, bureau integrations, and compliance teams.
Stakeholder Collaboration
- Act as the primary product partner for Risk, Fraud, Collections, and Compliance leadership.
- Communicate trade-offs, progress, and impact clearly to senior stakeholders and the Risk Committee where relevant.
- Align multiple teams around shared outcomes in a complex, regulated operating environment.
- Build trust by delivering improvements that materially reduce risk exposure and improve decisioning quality.
Measurement & Continuous Improvement
Define and track success metrics such as:
- Credit loss rate and arrears performance
- Fraud detection rate and false positive rate
- Straight-through processing (STP) and auto-decisioning rates
- Application approval and decline rates by segment
- Manual review volumes and queue throughput
- Time-to-decision and customer drop-off rates
- Use data to evaluate outcomes post-launch and iterate continuously.
- Champion continuous improvement and pragmatic experimentation across risk policies and fraud rules.
First 90 Day’s: What success looks like
First 30 Day’s: Understand & Connect
- Build strong relationships with Risk, Fraud, Data Science, Engineering, Compliance, and Operations stakeholders.
- Get hands-on with existing decisioning systems, fraud tooling, and credit policy frameworks.
- Review current model performance, fraud trends, and known gaps in detection or prevention capability.
- Review the current roadmap, in-flight initiatives, and vendor landscape.
- Develop a clear view of key risk metrics and baseline performance.
Days 31 – 60: Shape & Prioritise
- Clearly articulate the problem space and opportunity areas across credit risk and fraud.
- Validate and refine the roadmap with stakeholders based on impact, risk appetite, and feasibility.
- Define measurable outcomes and success metrics for priority initiatives.
- Identify quick wins — such as rule improvements or signal additions — and longer-term platform opportunities.
- Align delivery teams around a shared plan and priorities.
Days 61 – 90: Deliver & Lead
- Drive delivery of at least one meaningful risk or fraud improvement into production.
- Demonstrate early impact through data, reduced losses, or improved decisioning performance.
- Establish a strong operating rhythm with Data Science, Engineering, and stakeholders.
- Clearly communicate progress, learnings, and next priorities.
- Be recognised as the go-to product owner for Credit Risk & Fraud.
What we’re looking for
Experience
- 5+ years’ experience as a Product Manager in complex, data-intensive environments.
- Proven track record owning and delivering outcomes in risk, fraud, or financial services product areas.
- Experience with credit decisioning systems, fraud detection platforms, identity verification tools, or bureau integrations.
- Comfortable working in regulated environments — fintech or consumer lending experience is a strong advantage.
- Familiarity with machine learning model deployment, policy rule engines, or decisioning infrastructure is highly desirable.
Skills & Strengths
- Strong analytical thinker who can turn complex risk data into clear product direction.
- Excellent prioritisation skills with a focus on risk-adjusted business and customer outcomes.
- Data-driven decision-maker who is comfortable with model performance metrics, scorecards, and statistical concepts.
- Confident communicator who can engage technical teams, risk specialists, and senior leaders alike.
- Able to influence without authority and navigate competing priorities across risk appetite, customer experience, and commercial growth.
- Outcome-focused, not output-driven — you distinguish between risk controls shipped and portfolio outcomes achieved, push back on tactical fixes in favour of systemic solutions, and hold teams accountable to measurable impact on credit quality and fraud performance.
Mindset
- Risk-aware and customer-conscious — you understand that good risk management enables better customer outcomes.
- Pragmatic and delivery-focused — you know when progress beats perfection.
- AI-enabled — you actively use a range of modern AI tools (including Claude, Cursor, n8n, and Notion automations) as part of how you work daily: to research fraud typologies, write sharper specs, synthesise risk data, and prototype detection improvements. Fluency across the current AI landscape is a baseline expectation, not a differentiator.
- Comfortable operating in fast-moving, evolving environments where the threat landscape changes quickly.
- Committed to the craft — you invest in your development as a PM through books, communities, and engagement with leading practitioners. You can articulate the frameworks and mental models — from continuous discovery to empowered product teams — that guide how you work.
Why this role at Weaver Fintech
This role sits at the heart of how Weaver FinTech grows responsibly. The right person will directly improve our ability to lend well, protect customers from fraud, and automate risk decisions at scale — making a tangible impact on portfolio quality, customer trust, and business performance.
Click here to apply
Senior Credit Risk Analyst (PayJustNow)
Job Description
Weaver FinTech Group is a leading digital financial services ecosystem connecting consumers to smarter, more flexible ways to pay, borrow, and protect what matters most. Our brands — Pay Just Now and FinChoice — empower millions of South Africans through innovative Payments, Lending, and Insurance solutions.
We’re a data-first organisation built on collaboration, innovation, and purpose: to make digital finance simpler, more inclusive, and more human.
Role Overview
PayJustNow is seeking a highly skilled Senior Credit Risk Analyst to drive the strategic evolution of our credit, fraud, and portfolio risk capability as we scale existing products and expand into new financial services categories. While we’re widely recognised for transforming BNPL in South Africa, our ambitions extend into lending, insurance, and broader consumer financial wellness solutions — and robust, data‑driven risk leadership is essential to that mission.
This is a senior, high‑impact role for someone who thrives in complexity, understands credit deeply, and wants to influence product, commercial, and operational decision‑making at a strategic level.
What You’ll Be DoingStrategic Risk Leadership
- Lead the design, stress testing, and continuous optimisation of credit strategies across multiple product verticals.
- Own the development and refinement of models, scorecards, and decisioning frameworks.
- Partner closely with Product, Data, Engineering, Growth, and Collections to embed scalable risk controls.
Advanced Analytical Ownership
- Champion the monthly Credit Risk Pack and elevate it into an executive‑ready decision asset.
- Build and maintain deep portfolio insights, including vintages, behavioural trends, loss forecasting, and early‑warning indicators.
- Evaluate and optimise champion‑challenger experiments, balancing growth and risk appetite.
Cross‑Functional Influence
- Translate complex data into stories and strategies that influence leadership, including Exco‑level forums.
- Identify risk‑related opportunities across marketing, pricing, profitability, and operational processes.
- Support regulatory preparedness across the NCA, POPIA, and internal governance frameworks.
Team & Capability Development
- Guide and mentor junior analysts, helping build a strong culture of excellence within the Risk team.
- Contribute to the development of internal risk tooling, automation, and analytical best practice.
What You’ll Bring
- A numerate degree (BSc, BCom, B Bus Sci, B Eng.).
- 5+ years experience in credit risk or data‑driven financial modelling (fintech/credit/lending preferred).
- Advanced experience in SQL, Excel, and BI tools; Python, R, Snowflake, SAS a strong advantage.
- Proven ability to design and optimise credit risk models, strategies, and frameworks.
- Experience in a fast‑paced, agile, multi‑disciplinary environment.
- Strong storytelling skills — able to turn data into insight, and insight into high‑quality decisions.
- A commercial lens: understanding both risk mitigation and growth enablement.
What We Offer
• The opportunity to work across two of South Africa’s most exciting fintech brands.
• A collaborative environment that encourages experimentation and growth.
• Professional development opportunities in technical support and FinTech operations.
• Hybrid work model with autonomy and flexibility.
• Competitive compensation and benefits within a purpose-led, growth-focused organisation.
Click here to apply
Product Manager – Contact Centre (Finchoice)
Job Description
FinChoice – Weaver Fintech Group
Weaver FinTech Group is a leading digital financial services ecosystem connecting consumers to smarter, more flexible ways to pay, borrow, and protect what matters most. Our brands — Pay Just Now and FinChoice — empower millions of South Africans through innovative Payments, Lending, and Insurance solutions. We’re a data first organisation built on collaboration innovation, and purpose: to make digital finance simpler, more inclusive, and more human.
Role Overview
FinChoice is building scalable, customer-centric financial products at pace. As we grow, our Contact Centre and Operational platforms are critical to delivering great customer outcomes while maintaining efficiency, compliance, and speed. We’re looking for a Product Manager to own and drive the roadmap for Contact Centre & Operational Automation. This role focuses on improving how customers are supported, how agents operate, and how operational work is automated across the business. You’ll lead product strategy and delivery for agent tooling, CRM and workflow platforms, case management, automation, and self-service enablement — with a strong bias toward measurable impact: reduced effort, faster resolution, and lower cost-to-serve. This role works closely with Engineering, Contact Centre leadership, Operations, Data, Risk, and Compliance.
What You’ll Be Responsible For
Product Strategy & Roadmap
- Own the product vision and roadmap for Contact Centre and Operational Automation at FinChoice.
- Define clear product outcomes aligned to business goals such as customer experience, efficiency, scale, and regulatory compliance.
- Identify and prioritise opportunities across agent tooling, workflows, automation, and self-service.
- Balance tactical improvements with longer-term platform and capability investments.
Discovery & Problem Definition
- Build a deep understanding of customer contact drivers, operational workflows, and agent pain points.
- Spend time with frontline teams to observe real workflows and constraints.
- Use data and insights to identify root causes of repeat contact, rework, delays, and escalations.
- Apply a continuous discovery mindset — maintain a regular cadence of direct contact with agents and customers as an ongoing practice, not a periodic exercise. Map the opportunity space before ideating solutions, and test assumptions through lightweight experiments before committing engineering time.
Delivery & Execution
- Lead cross-functional delivery squads from problem definition through to launch and optimisation.
- Produce high-quality product briefs, PRDs, and outcome-focused backlogs.
- Partner closely with Engineering to design scalable, secure, and maintainable solutions.
- Manage dependencies across platforms, vendors, and internal teams.
Stakeholder Collaboration
- Act as the primary product partner for Contact Centre, Operations, and Support leadership.
- Communicate trade-offs, progress, and impact clearly to senior stakeholders.
- Align multiple teams around shared outcomes in a complex operating environment.
- Build trust by delivering improvements that materially help teams do their jobs better.
Measurement & Continuous Improvement
- Define and track success metrics such as:
- Contact rate and deflection
- Average handling time (AHT)
- First contact resolution (FCR)
- SLA performance
- Automation and straight-through processing rates
- Use data to evaluate outcomes post-launch and iterate continuously.
- Champion continuous improvement and pragmatic experimentation.
First 90 Days – What Success Looks Like
First 30 Days: Understand & Connect
- Build strong relationships with Contact Centre, Operations, Engineering, Data, and Risk stakeholders.
- Get hands-on with existing tools, workflows, and customer journeys.
- Spend time listening to agents and operational teams to understand real-world pain points.
- Review current roadmap, in-flight initiatives, and known constraints.
- Develop a clear view of key metrics and baseline performance.
Days 31–60: Shape & Prioritise
- Clearly articulate the problem space and opportunity areas.
- Validate and refine the roadmap with stakeholders based on impact and feasibility.
- Define measurable outcomes and success metrics for priority initiatives.
- Identify quick wins and longer-term platform opportunities.
- Align delivery teams around a shared plan and priorities.
Days 61–90: Deliver & Lead
- Drive delivery of at least one meaningful improvement or automation into production.
- Demonstrate early impact through data and frontline feedback.
- Establish a strong operating rhythm with Engineering and stakeholders.
- Clearly communicate progress, learnings, and next priorities.
- Be recognised as the go-to product owner for Contact Centre & Operational Automation.
What We’re Looking For
Experience
- 5+ years’ experience as a Product Manager in complex, high-volume environments.
- Proven track record owning and delivering outcomes in operational or platform product areas.
- Experience with contact centre systems, CRM platforms, workflow tools, or automation technologies.
- Comfortable working in regulated or risk-aware environments (fintech experience is a strong advantage).
Skills & Strengths
- Strong problem-solver who can turn operational complexity into clear product direction.
- Excellent prioritisation skills with a focus on business and customer outcomes.
- Data-driven decision-maker who understands operational metrics.
- Confident communicator who can engage frontline teams and senior leaders alike.
- Able to influence without authority and navigate competing priorities.
- Outcome-focused, not output-driven — you distinguish between features shipped and outcomes achieved, push back on feature requests in favour of better customer and business results, and hold teams accountable to measurable impact over feature delivery.
Mindset
- Customer-obsessed, with empathy for both customers and internal users.
- Pragmatic and delivery-focused — you know when progress beats perfection.
- AI-enabled — you actively use a range of modern AI tools (including Claude, Cursor, n8n, and Notion automations) as part of how you work daily: to research faster, write sharper specs, synthesise operational feedback, and prototype automation ideas. Fluency across the current AI landscape is a baseline expectation, not a differentiator.
- Comfortable operating in fast-moving, evolving environments.
- Committed to the craft — you invest in your development as a PM through books, communities, and engagement with leading practitioners. You can articulate the frameworks and mental models — from continuous discovery to empowered product teams — that guide how you work.
Why This Role at FinChoice
This role sits at the heart of how FinChoice delivers for customers at scale. The right person will directly improve customer experience, reduce operational friction, and unlock efficiency through automation — making a tangible impact across the business.
Click here to apply
End User Computing Specialist (Finchoice)
Job Description
Weaver Fintech is a purpose‑driven, data‑centric FinTech company revolutionizing financial services for more than 3 million South Africans. We simplify financial journeys empowering customers to shop, lend, insure, and thrive. Our Data Engineering & Analytics team plays a critical role in building scalable, modern data solutions that drive innovation and enable data‑driven decision‑making across the business. Join us in a collaborative, high‑growth environment where your work makes a real impact.
What you will love doing in this role
End-User Support & Service Delivery
- Provide first and second-line support for all end-user devices including desktops, laptops, mobile phones, tablets, VOIP handsets, printers, scanners, and peripheral devices.
- Ensure all service desk incidents, tasks, and service requests are responded to and resolved within agreed SLA timelines.
- Proactively follow up on outstanding tickets and communicate effectively with users to manage expectations.
- Provide on-site and remote support across multiple locations, including head office and retail stores.
- Assist with onboarding of new employees, ensuring workstations, access, and required tools are ready on time.
- Set up and support user accounts, email configurations, and access to business applications.
- Escalate unresolved issues appropriately and follow through until closure.
Device Management & Technical Maintenance
- Install, configure, maintain, and troubleshoot hardware and software systems on end-user devices.
- Perform upgrades, patches, and routine maintenance across all user-facing systems.
- Monitor performance of IT assets and proactively resolve potential failures.
- Maintain IT asset inventory, including issuing, tracking, and recovering devices.
- Support imaging and deployment of new equipment using enterprise tools and automation where applicable.
- Maintain hardware standards and ensure devices meet business and security requirements.
Operational Procedures & Documentation
- Adhere to all Technical Services and IT operational procedures, ensuring compliance with internal controls.
- Create and maintain user guides, technical documentation, SOPs, and troubleshooting knowledge bases.
- Ensure timely and accurate completion of incident reports and change documentation.
- Contribute to process improvement initiatives and support ITIL-aligned practices.
Retail & Finance Environment Support
- Maintain IT operational readiness for all retail showrooms and finance departments.
- Troubleshoot and support POS systems, network connectivity, and device-related issues in stores.
- Work closely with infrastructure and network teams to resolve store-related technical incidents.
- Support HSE, compliance, and PCI-related policies through proper device configuration and controls.
Standby, After-Hours & Project Support
- Participate in the after-hours and weekend standby rotation to ensure 24/7 support coverage.
- Provide on-site support during critical business events, activations, and seasonal peak periods.
- Support IT rollouts, infrastructure upgrades, and hardware refresh projects as assigned.
- Assist with testing, deployment, and post-implementation support of new technologies.
What we will love about you
- Proactive and solutions-driven mindset.
- Strong communicator with excellent facilitation and presentation skills.
- Can-do attitude, self-motivated and thrives working independently.
- Well-organised, with strong planning and coordination abilities.
- Comfortable working under pressure in a fast-paced, changing environment.
What you’ll need to do this role
- Grade 12 (National Diploma – Advantageous)
- 3 years + Service Desk and or Desktop Support Experience
- ITIL certification and / or experience
- CompTIA Certifications such as A+ and N+
- Microsoft Certifications such as MCSA
- A valid driver’s license
Behaviours we love
- Wow my customer
- Walk in my customers’ shoes
- Deliver on my promises
- Deliver insight-led solutions my customers need
- Treat the business as my own
- Take accountability
- Be curious, creative & explore opportunities
- Do it right & at the right time
- Play as a team
- Be helpful
- Be inclusive
- Find the fun
Click here to apply
Senior DevOps Engineer (PayJustNow)
Job Description
At Weaver Fintech, we build scalable, secure, and cost- efficient systems that power innovation. Our infrastructure is designed to be secure by default, optimised for cost, and automated wherever possible. We’re looking for an
Senior DevOps Engineer with exposure to FinOps (cloud cost management) and SecOps (security operations) principles -someone eager to grow at the intersection of automation, security, and financial stewardship.
Role Overview
As a Senior DevOps Engineer, you’ll play a key role in managing and improving our infrastructure. You’ll help design secure, compliant systems, contribute to cost-optimised cloud strategies, and build CI/CD pipelines that deliver quality code efficiently. Working alongside experienced engineers, security, and finance teams, you’ll develop your skills while making a real impact on how we ship software.
Key Responsibilities
DevOps Core
- Build and maintain CI/CD pipelines for multi-environment deployments
- Automate infrastructure provisioning using Infrastructure-as-Code tools (Terraform, AWS CDK, or similar)
- Monitor system performance, reliability, and scalability
- Implement observability practices including metrics, logging, and tracing
FinOps (Cloud Cost Awareness)
- Support cloud cost visibility and reporting across engineering teams
- Use cost monitoring tools (AWS Cost Explorer, CloudHealth, Kubecost) to identify savings opportunities
- Assist with cloud spend forecasting and budgeting
- Learn and apply cost-conscious design patterns
SecOps (Security Operations)
- Integrate security checks into CI/CD pipelines (DevSecOps approach)
- Run vulnerability scans, assist with patching, and support compliance checks
- Apply IAM best practices, encryption standards, and network security principles
- Support security incident response under guidance from senior team members
Required Skills & Qualifications
- Above 5 years of experience in DevOps, Site Reliability Engineering, or related roles
- Solid hands-on experience with AWS services
- Experience with CI/CD tools (GitHub Actions, Jenkins, GitLab CI, or CircleCI)
- Working knowledge of Infrastructure-as-Code (Terraform, AWS CDK, or CloudFormation)
- Proficiency in scripting (Python, Bash, or similar)
- Familiarity with containers and Kubernetes basics
- Understanding of cloud security fundamentals (IAM, VPC, encryption)
- Good communication skills and ability to collaborate across teams
Nice to Have
- AWS certifications (Solutions Architect Associate, Developer Associate, or SysOps Administrator)
- Exposure to FinOps concepts or tooling
- Experience in regulated environments (PCI-DSS, SOC2, or similar)
- Familiarity with event-driven architectures or data pipelines
- Interest in cloud security and compliance frameworks
Personal Qualities
- Curious mindset with a willingness to learn security and cost optimisation practices
- Practical problem-solver who balances speed with quality
- Team player who communicates technical concepts clearly
- Passion for automation and continuous improvement
What We Offer
- Competitive salary with performance-based bonuses
- Flexible work environment (remote/hybrid options)
- Professional development budget for certifications and training
- Mentorship from experienced DevOps and security engineers
- Health, wellness, and retirement benefits
- A growing fintech company with real impact opportunities
Diversity & Inclusion
We are committed to building a diverse and inclusive team. If you’re excited about this role but don’t meet every qualification, we still encourage you to apply. We value potential, growth mindset, and cultural contribution alongside technical skills.
How to Apply
Submit your CV and a brief cover letter explaining why you’re interested in joining PayJustNow and what excites you about DevOps.
Click here to apply
We wish you all the best with your applications
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