To apply, click on the link at the end of the posts and all the best with your applications

1st Line Assurance Engineer

Job Description

ROLE PURPOSE

To provide high-level, high-quality assurance role to Vodacom Business cooperate clients, in the Customer Services Operations Centre (CSOC) Resolver Team 2.

ROLE ACCOUNTABILITIES / KEY ACTIVITIES

• To provide a high-level, high-quality service assurance role to Vodacom Business corporate clients, in the Customer Services Operations Centre [CSOC] Resolver Team
• Support all technical aspects of a Converged Network infrastructure, MPLS, SDWAN
• Reporting of all incidents to relevant parties
• Liaising with Client on all technical related events and fault resolutions
• Fault Management update on Siebel SRM
• Client update and follow up until incident closure: Complete understanding of ITIL practices.
• Cross collaboration with all levels within the Organization
• Service request management
• Fault diagnosis / Troubleshooting
• Monitoring
• Vendor management
• Provide Service desk 1st line support to customers.
• Responsible for Incident resolution
• Understanding of IP/GSM/Telecommunications/ICT Industry
• MPLS
• SDWAN

Core Competencies

• Deciding and Initiating Action
• Applying Expertise and Technology
• Planning and Organising
• Analysing
• Learning and Researching

QUALIFICATIONS AND EXPERIENCE

• CCNA
• At least 3-5 years’ experience of which 2 years must be within a networking environment with 1 year with of service provider focus.
• Grade 12 and with valid CISCO Certifications

Click here to apply

Technical Account Manager – IT Solutions

Job Description

Role Purpose

The Technical Account Manager – IT Solutions is responsible for driving revenue and gross profit growth by positioning and selling Nexio’s IT solutions into enterprise customers.

The role focuses on engaging CIOs, CTOs, IT Directors, and their teams, translating complex business and technology requirements into value‑driven IT solutions.

This role requires a strong understanding of the enterprise IT landscape, including infrastructure, cloud, networking, security, data, and managed services. The Technical Account Manager acts as a trusted advisor to IT leadership, aligning Nexio’s capabilities to the customer’s technology strategy, operational objectives, and transformation roadmap.

Key Responsibilities

• Drive revenue and gross profit growth throughsolution‑led IT sales into enterprise and large mid‑market customers.
• Engage primarily withCIOs, IT Executives, Architects, and Senior IT Managers, articulating business and technical value at both strategic and operational levels.
• Develop a deep understanding of customerIT environments, architectures, roadmaps, and pain points.
• Position Nexio’s IT solutions as strategic enablers supporting digital transformation, resilience, security, performance, and cost optimisation.
• Build and maintain strong relationships across customer IT organisations, from executive leadership to technical teams.
• Identify and qualify new sales opportunities within existing and new accounts through structured account planning and proactive prospecting.
• Work closely withpre‑sales, solution architects, product teams, and service delivery teams to design and present tailored IT solutions.
• Lead the solution sales cycle end‑to‑end, including discovery, solution definition, proposal development, commercial negotiation, and deal closure.
• Act as thecustomer’s primary commercial interface throughout the sales process, ensuring continuity between sales and delivery.
• Maintain accurate and up‑to‑date reporting of opportunities, customer interactions, and forecasts within the Nexio CRM system.
• Stay current onIT industry trends, emerging technologies, vendor offerings, and competitor positioning to provide informed guidance to customers.

ROLE REQUIREMENT

• Align sales activities with Nexio’s strategic objectives and priority IT solution areas as defined by executive leadership.
• Maintain a strong understanding of enterprise IT domains including infrastructure, cloud services, networking, cybersecurity, data platforms, and managed services.
• Contribute directly to Nexio’s revenue and gross profit targets through high‑quality pipeline development and deal execution
• Take ownership of complex IT sales engagements, coordinating cross‑functional teams to deliver cohesive, customer‑centric solutions.
• Achieve assigned revenue and gross profit targets.
• Build and sustain a high‑quality IT solutions pipeline.
• Accurately forecast sales performance and progress opportunities through to purchase order.
• Translate customer IT requirements into aligned Nexio solution propositions.
• Ensure consistent and disciplined CRM usage, including daily updates of customer activity and opportunity status.

Additional Information:Being a Nexio Senior Account Manager is a high-profile professional person that is self-motivated and thrives on the challenges faced with customer engagement, self-improvement, fast paced and pressured environments.  A person with a will and a passion for success in a sales role.

TECHNICAL / PROFESSIONAL COMPETENCIES

• Deep understanding of the enterprise IT landscape and how IT supports business outcomes.
• Proven ability to sell solution‑based IT offerings rather than transactional products.
• Strong communication and presentation skills for executive‑level engagements.
• Negotiation skills to structure commercially sound agreements.
• Analytical ability to assess customer environments, competitive positioning, and pricing strategies.

QUALIFICATIONS & EXPERIENCE

• Matric (required).
• Degree in Information Technology, Business, Marketing, or related field.
• Postgraduate qualification advantageous.
• 8+ years’ experience in solution‑led IT sales, ideally within enterprise environments.
• Demonstrated experience selling toCIOs, IT Directors, or senior IT leadership.
• Strong understanding of sales performance metrics and pipeline management.
• Advanced experience using CRM systems and MS Office.
• Proven ability to manage complex sales cycles involving multiple stakeholders.

LEADERSHIP COMPETENCY REQUIREMENTS

• Strong interpersonal and stakeholder management skills.
• Exceptional verbal and written communication abilities.
• Strategic thinking with the ability to align technology solutions to business outcomes.
• Ability to operate effectively in fast‑paced, high‑pressure environments.
• Professional maturity to engage confidently with executive‑level customers.

Application Submission Details: 

Submit application to:

Please include the below documentation in your application:

• Updated CV
• Short motivation Letter
• Supporting qualifications/certifications if any

Click here to apply

EHOD: Public Enterprise

Job Description

ROLE PURPOSE
The key function of this role is to drive sales revenue and margin, and to ensure effective execution within the defined vertical segment. This is achieved by putting in place a clear and consistent account management strategy, creating strong focus within the public enterprise segment, and ensuring that portfolio management exceeds guidelines for each account.

The role provides leadership, direction, and resource stewardship to the segment’s sales function. As a senior sales leader, the incumbent works closely with the Chief Sales and Marketing Officer to ensure overall segment sales performance, the profitable achievement of segment sales goals, and alignment of segment sales objectives with the organisation’s business strategy.To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skills, and abilities required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.ROLE REQUIREMENT

• Primarily involved in the development, evolution, and approval of the long-term vision across the segment.
• Sets segment strategy and significantly influences business unit strategy.
• Provides leadership to sales teams.
• Provides technical guidance to sales teams.
• Gives regular, comprehensive and constructive feedback to team and conducts their performance appraisals
• Proactively seeks feedback from team members and deals constructively with any criticism.
• Adjusts management style to get the best from the individuals within the team.
• Delegates work to team members taking into account their capacity, level of skill and exposure to different types of work and complexity.
• Provides clear instructions and direction, with reasonable deadlines.

ESSENTIAL DUTIES AND RESPONSIBILITIES

• Formulate and implement high level strategies to drive sales in the identified segments.
• Define and execute operational strategy to acquire new customers within the identified segment.
• Define and execute operational strategy to grow share of wallet within existing customers in the identified segment.
• Drive a high-performance sales culture within the identified segment using a strong sales management system.
• Provide mentorship and coaching to salespeople in the achievement of their sales objectives.
• Accurately forecast in the weekly cadence to achieve organisational sales and financial objectives.
• Track sales team metrics – pipeline accuracy, forecast accuracy and pipeline coverage, target achievement – and coach for performance.
• Implement and execute on performance improvement plans for poor performance.
• Drive strategic customer engagements at C-level within the identified segment.
• Provide input into commercial negotiations for purposes of closing strategic deals.

TECHNICAL /PROFESSIONAL COMPETENCIES

• Solid track record of managing key strategic accounts in both public and private enterprises.
• Solid proven track record of achieving sales targets and sales execution.
• Solid leadership skills.

QUALIFICATIONS & EXPERIENCE

• Grade 12
• Degree qualification (Essential)
• Post graduate qualification advantageous
• Solid understanding of the ICT Industry products and solutions including Cloud, Cyber-security and Digital
• For the Public Sector Segment, a solid understanding of PFMA and government buying cycles – ability to interact within all spheres of government at strategic levels.
• Excellent verbal and written communication skills.
• 8+ years of experience in Sales as well as at management level.

LEADERSHIP COMPETENCY REQUIREMENTS

• Exceptional team management skills.
• Excellent verbal and written communication.
• Ability to delegate efficiently.
• Extensive industry knowledge with an eye towards the future.
• Diplomacy and patience.
• People skills
• Strategic thinking
• Listening.
• The ability to set and execute the vision of the company.

Click here to apply

Technical Officer: Access SOC

Job Description

ROLE PURPOSE

The Technical Officer is responsible for providing end-to-end technical support, fault resolution, and service assurance for Vodacom Business customers across multiple access technologies, including Fibre, Microwave, VSAT, LTE/3G, and SD-WAN. The role ensures efficient management of incidents from initial logging through to resolution, maintaining high service quality, and meeting customer SLA requirements. The incumbent will troubleshoot network and connectivity issues, coordinate with internal support and field teams, and drive continuous improvement through problem management and process enhancement. A strong customer-centric approach, technical proficiency, and commitment to service excellence are key to success in this role.

ROLE ACCOUNTABILITIES / KEY ACTIVITIES

• End2End troubleshooting and extreme ownership of all the tickets logged and in his / her queue.
• To provide support for the Access SOC Team customers with the products, services and solutions offered to Vodacom Business customers.

These are, but not limited to:

• Wide Area Network access services (MPLS/VPN / SD-WAN / Business Connect)
• Fibre
• Microwave
• VSAT
• Wireless GSM – LTE and 3G
• Diginet and ADSL as end of life solutions
• VoIP
• Internet access
• Inclusive of any emerging technologies such as SD-WAN, Business Internet, Business Connect
• Acknowledge tickets within 15 minutes of allocation to the Access SOC.
• Manage the customer End to End and ensure periodic updates are provided till resolution (on request or hourly).
• To undertake quality assurance (QA) and control checks during support activities.
• Analyse daily open Case reports and ensure appropriate and accurate action is taken.
• Accurately troubleshooting faults within 30min or less and conduct First Call Resolution or assign to the next resolver team with analysis of your findings.
• Assigning tickets in the correct method to 3rdline Assurance where applicable or to the Field Operations Team for field technician dispatching.
• Providing a reason for outage (RFO) to the customer for all tickets.
• Monitor task execution and ensure results are recorded and feedback provided.
• Liaise with and assist relevant SOC support teams with planning, provisioning and testing activities, problem resolution and root cause analysis.
• Understand the various VBTS technologies used in our environment and be able to identify and remotely troubleshoot incidents or escalate them to the relevant resolver team.
• Take responsibility for: time management; reporting and monitoring; risk management; issue management and change management.
• Support other team members and associated IT and business resources appropriately and when required.
• Continuously upgrade your skills by learning new technologies and techniques relevant to the role.
• Escalate repeat failures to Problem Management specifically those that have continuously recurred within 3 months prior to any current tickets.
• Promote and advocate best practices within the team and throughout the business.
• Manage Escalations and urgent tickets directed by the Scrum Master and Squad leader/Shift Squad/Tribe Leader timeously.
• Identify and define new process improvement opportunities.
• Providing objective feedback to support teams and line management.
• Document analysis and communicating findings to technical and non-technical colleagues
• Liaising with other support teams.
• Ensure accurate completion of customer tickets and follow-up to ensure queries are resolved timeously and as per service level agreement.
• Provide effective, efficient and professional service to all our customers (internal and external), both telephonically and through written correspondence.
• Ensure customer service level agreements are met and exceeded.
• Consistent achievement of agreed productivity as per performance contract.
• Display a customer centric attitude.

QUALIFICATIONS & EXPERIENCE

Matric minimum requirement

• National Diploma/Degree in a scientific/information technology discipline (beneficial)
• CCNA certification
• CCNP will be of benefit
• ITIL Foundations (beneficial)
• SD-WAN experience.
• Perform quality assurance to ensure set of standards are maintained.
• Understanding of MW/Fibre optimal operations.
• Service Migration.
• At least three years customer service experience in a technical role (essential) and Broadband technologies.
• Practical and systematic approach to work.
• Telecommunications industry experience
• Experience working with OSS/BSS software as end user or from working in the telecommunications sector.

• Communication skills in dealing with customers (beneficial)
• Extreme Ownership on Service Cases logged and customer feedback
• At least 3 years 2nd Line Support experience

Additional Requirement:

• Standard day shift 8AM – 5PM
• rotational shifts with 9hr shifts (1hr lunch included). Shifts are 6AM-3PM, 2PM-11PM and 10PM –7AM Monday – Sunday.

Click here to apply

1st Line Assurance Engineer

Job Description

ROLE PURPOSE

To provide high-level, high-quality assurance role to Vodacom Business cooperate clients, in the Customer Services Operations Centre (CSOC) Resolver Team 2.

ROLE ACCOUNTABILITIES / KEY ACTIVITIES

• To provide a high-level, high-quality service assurance role to Vodacom Business corporate clients, in the Customer Services Operations Centre [CSOC] Resolver Team
• Support all technical aspects of a Converged Network infrastructure, MPLS, SDWAN
• Reporting of all incidents to relevant parties
• Liaising with Client on all technical related events and fault resolutions
• Fault Management update on Siebel SRM
• Client update and follow up until incident closure: Complete understanding of ITIL practices.
• Cross collaboration with all levels within the Organization
• Service request management
• Fault diagnosis / Troubleshooting
• Monitoring
• Vendor management
• Provide Service desk 1st line support to customers.
• Responsible for Incident resolution
• Understanding of IP/GSM/Telecommunications/ICT Industry
• MPLS
• SDWAN

Core Competencies

• Deciding and Initiating Action
• Applying Expertise and Technology
• Planning and Organising
• Analysing
• Learning and Researching

QUALIFICATIONS AND EXPERIENCE

• CCNA
• At least 3-5 years’ experience of which 2 years must be within a networking environment with 1 year with of service provider focus.
• Grade 12 and with valid CISCO Certifications

Click here to apply

Junior Linux Engineer

Job Description

ROLE PURPOSE

Provide first‑line Linux system administration support within enterprise environments, including daily operational tasks, incident resolution, system checks, patching, security compliance, backup and recovery activities, and coordination with cross‑functional teams to maintain system stability and performance.

ROLE REQUIREMENT

3.1 Functional Responsibilities

• Perform daily Linux system administration checks and operational tasks
• Provide first‑line support and escalate unresolved incidents
• Support OS implementation activities across Production, Test, QA & Development
• Apply security patches and assist with vulnerability management
• Perform backups and restores using enterprise tools (e.g., NetBackup)
• Log and track tickets using ITSM tools (Remedy/ServiceNow)
• Collaborate with Networks, Storage, DB, Security, Facilities & Dev teams
• Follow established SOPs, security standards, and ITIL practices

3.2 Impact on Organisation

• Contributes to system stability and operational continuity
• Ensures incidents are resolved within SLA, reducing downtime
• Supports compliance, backup integrity, and audit readiness

3.3 Leadership

• No direct reports
• Expected to show ownership, initiative, and continuous learning
• Contribute to team knowledge sharing and documentation

3.4 Key Activities Summary

• 1st‑line Linux system administration
• Logging & escalating tickets
• Daily system monitoring
• Patch & vulnerability remediations
• Backup & recovery tasks
• Troubleshooting basic OS, hardware & storage‑related issues

PROFESSIONAL COMPETENCIES

• Basic Linux administration (RHEL, CentOS, SUSE or similar)
• Shell scripting fundamentals (Bash)
• Patch management & security compliance
• Backup and recovery (NetBackup advantageous)
• Basic networking, storage and hardware knowledge
• System monitoring & incident management
• Understanding of ITIL processes

QUALIFICATIONS & EXPERIENCE

• Matric (Grade 12)
• Tertiary qualification in ICT or a related Information Technology discipline
• ITIL Foundation Certification
• RHCSA or an equivalent Linux/Unix certification
• Exposure to AWS Cloud technologies (Advantageous)
• Minimum of 1 to 3 years’ experience in ICT, including at least 1 year in Linux/Unix system administration.
• Experience supporting enterprise-scale environments
• Foundational knowledge of hardware, system software, storage, and networking
• Basic shell scripting proficiency (Advantageous)
• Hands-on experience with backup and recovery technologies
• Solid understanding of security principles, compliance standards, and vulnerability management

Click here to apply

We wish you all the best with your applications