To apply, click on the link at the end of the posts and all the best with your applications

Assembler (Midrand)

Job Description

Job Gade: B3

Job Purpose:

To ensure the correct assembly of products (e.g. desktops, servers, notebooks etc.) within allocated time in line with agreed level of quality and quantity.

Responsibilities:

Operational Efficiency

• Prepares work to be accomplished by studying assembly instructions, blueprint specifications, parts lists; gathering parts, sub-assemblies, tools, and materials.
• Positions parts and sub-assemblies by using templates or reading measurements.
• Assembles components by examining connections for correct fit, fastening parts and sub-assemblies.
• Verifies specifications by measuring completed component.
• Resolves assembly problems by altering dimensions to meet specifications; notifying supervisor to obtain additional resources.
• Keeps equipment operational by completing preventive maintenance requirements, following manufacturer’s instructions, troubleshooting malfunctions, calling for repairs.
• Maintains supplies inventory by checking stock to determine inventory level, anticipating needed supplies, placing and expediting orders for supplies, verifying receipt of supplies.
• Conserves resources by using equipment and supplies appropriately as needed to accomplish job results

Safety & Housekeeping

• Maintain safe and clean working environment by complying with Company procedures, rules, and regulations.

General

• Document actions by completing production and quality forms.
• Contribute to team effort by accomplishing related results as needed.

Qualification and Education:

• Matric
• CompTIA A+ would be an advantage
• 1 years’ assembling experience would be advantageous

Skills and Knowledge:

• Good knowledge of general administrative and internal processes
• Knowledge of ICT industry
• Technical knowledge and ability to read blueprints, drawings etc.
• Good understanding of quality control principles
• Basic computer literacy especially in Microsoft applications skills
• Problem solving skills (analytical)
• Adequate communication skills (verbal and written)
• Adequate technical skills and problem analysis

Click here to apply

Client Relationship Manager (Midrand)

Job Description

Job Purpose:
To drive Huawei Business Unit revenue by managing and influencing reseller relationships, ensuring that opportunities are fulfilled through Mustek.

Core Objective:
Convert Huawei opportunities into Mustek revenue by controlling the reseller procurement path.

Responsibilities:

• Pipeline value & % deals fulfilled via Mustek.
• Manage and develop reseller relationships.
• Engage resellers during tender processes.
• Influence procurement decisions in favour of Mustek.
• Support commercial business development.
• Maintain deal pipeline and tracking.
• Coordinate with presales and internal teams.

Stakeholder Engagement

• Works closely with:
  • Key Accounts Team.
  • Huawei Account Managers.
  • Presales Team.
  • Huawei Business Unit Back Office.

Revenue Contribution

• Achieve revenue and GP targets.
• Increase % fulfilled via Mustek.

Deal Participation & Control

• Participate in deals and tenders.
• Identify and mitigate risks.

Accountabilities

• Ensures that when a reseller wins a Huawei deal, they procure through Mustek.

Qualification & Experience:

• Matric
• Bachelors Degree Business | Marketing or relevant qualification
• 5–10 years experience in IT distribution, vendor channel, or reseller environment
• Strong reseller network

Advantageous:

• Huawei or networking experience
• Public sector exposure

Skills and Knowledge:

• Strong reseller relationships
• Active deal involvement
• Increased deal fulfilment through Mustek
• Visible pipeline
• Computer knowledge, specifically MS office applications
• Adequate knowledge of budgeting, sales principles, etc.
• ICT industry knowledge
• Establishing sales lead, building and maintaining customer/stakeholder relationships
• Channel relationship management
• Commercial negotiation
• Understanding of procurement processes
• Influencing skills
• Communication and stakeholder management

Click here to apply

General Technician (Cape Town)

Job Description

Job Purpose:

The technician is responsible for servicing, testing and repairs of computer equipment. This could include PCs, Tablets, Notebooks, PSUs, UPSs, monitors, printers, cash registers and/or other related equipment and components depending on the requirements of the position. The technician also provides technical support to customers relevant to the specific area/discipline.

Responsibilities:Technician Service

• Complete optimum number of repairs per day according to the specific discipline. Keep to a minimum of 4 per day.
• Complete work within the turnaround time of less than two days.
• Maintain work rate at above 90% of SLA.
• Maintaining a rework rate of below 3%.
• Follow the correct test process for international brands.
• Log test results on the server.
• Accept repairs on ERP immediately after removing the item from the customer store.
• Follow up with clients awaiting feedback and update the notes on Studio. Update the client on the job progress.
• Return 100% of test stock to service stores within 2 days from receipt.
• Complete applicable forms, such as fault reports, daily.

Customer Focus

• Communicate with clients in a friendly and professional manner as representative of Mustek.
• Maintain a professional image with the necessary attention to being clean and neatly dressed.

General

• Contributes to team effort by accomplishing related results as needed.
• Stay abreast of technological advancements pertaining to product range.
• Provide customer support, either via e-mail, telephonic or at the front desk.
• Make recommendations to direct superior in terms of growth, better customer service, etc.

Housekeeping

• Clean work area once a week before closing off.
• Follow all quality and health & safety requirements, and report any safety hazards or faulty equipment/facilities promptly

Qualification and Experience:

• Matric
• CompTIA A+
• N+ (preferred)
• Valid driver’s license (preferred)
• Min of 2 years experience as a technician

Skills and Knowledge:

• Good knowledge of general administrative and internal processes
• Knowledge of ICT industry
• Knowledge of operating system software (i.e., Windows 10).
• Knowledge of relevant technologies hardware
• Basic computer literacy especially in Microsoft applications skills
• Problem solving skills (analytical)
• Good communication skills (verbal and written)
• Technical skills and problem analysis

Click here to apply

Business Development Manager: Huawei Enterprise

Job Description

Job Purpose:
To assist the Huawei Enterprise Team in growing business and opportunities by e.g., designing solutions based on the clients’ requirements, assisting with the tender processes and providing support (internal and external) to Huawei Enterprise customers, etc.

Responsibilities:

Product Specialist Service

• To grow the business in the specified African Countries Portfolio.
• Design solutions based on the clients’ requirements.
• Assist with the tender processes.
• Conduct demos and POC on Huawei products.
• Assisting with some credits.
• Deliver Proof of Concepts (POC) follow up on POC and get required documentation from clients so we can claim rebates.
• Monitor accurate and correct delivery of products sold (AM and logistics internal and Huawei).
• Ensuring quality of service by developing a thorough and detailed knowledge of pre-sales technical specifications around area of work.
• Ensure pipeline document up to date 24/7.
• Provide back order feedback.
• Respond timeously to Huawei Enterprise quotes.
• Maintenance/EOM discussions with partners.
• Attending necessary training to upskill and maintaining certifications annually.
• Assisting during customers and staff training when necessary.
• Assisting with growing Huawei Enterprise division.
• Promote incentives to partners.
• Internal and external training.
• Regional travel when and if required.
• Afterhours access and work when and if required.

 Customer Satisfaction

• Maintaining partner relationships and delivering the best customer service.
• Handling queries relating to Huawei Enterprise Products.
• Refreshing and following up old quotes (part of courtesy calls).
• Courtesy calls to customers.
• Understanding customers’ diverse, specific business needs and applying product knowledge to meet those needs.
• Promote Huawei specials and product to customers.
• Weekly/Daily Customer facing visits feedback to be provided.
• Providing support (internal and external) to Huawei Enterprise Customers.

Qualification and Experience:

• Matric or Grade 12
• Tertiary commerce qualification would be advantageous
• Required to be pre-sales and sales certified within relevant Huawei product portfolio pertinent to position and more
• 2 years’ experience within distribution channel and equivalent vendor specific

Skills and Knowledge:

• Project Management
• Marketing principles
• Customer service
• Internal process and procedure/policy
• Problem solving/analytic skills
• Administration skills (e.g., Microsoft Office)
• Verbal and written communication skills
• People and customer management skills
• Conflict management skills
• Networking skills
• Communication skills
• Evaluative skills
• Customer relations skills
• Numerical skills
• Information processing skills
• Relationship building skills
• Influencing/persuasion skills
• Negotiation skills
• Organisational skills
• Delegation skills
• Presentation/public speaking
• Attentiveness
• Deductive reasoning skills
• Comprehension skills
• Creative skills/idea generation skills

Click here to apply

Product Specialist: Brother (Cape Town)

Job Description

Job Purpose:

To provide administrative support to the Product Manager in terms of account management, orders, sales requests, training, marketing, client and Vendor liaison, etc. The person will be responsible for selling products, training and supporting the sales team and resellers with enquires, quotations and availability of stock. Product Specialist must be able to promote products and build a lasting relationship with Vendors, the internal sales team, as well as and existing customers. To assist the Product Manager with daily operations of the division. This will include all duties that the Product Manager deems fit to delegate.

Responsibilities:

Product Management Support

• Help with day to day sales and contribute to the bottom line.
• Provide accurate updated product content and ensure that the system/e-commerce is updated within a reasonable amount of time.
• Checking purchase orders against purchase confirmations to ensure no item missed off.
• Managing of open orders on venders and internal.
• Due Date Management
• Manage and order stock on back order as well as run rate or for certain deals.
• Complete competitive analysis monthly.
• Creating new product codes and managing consistent code structure.
• Assistance with compiling and distribution of pricelists; update pricelists and system information.
• Checking for errors on the pricelists before sending.
• Understand costings and shipping models and terminology, margin management.
• Cultivate knowledge and thorough understanding of Forex.
• Assist with tenders and quotes, ensuring that all prices are done correctly, and accurate information has been given.
• Provide solutions and resolve problems and issues in a reasonable amount of time.
• Apply logic in decision making

Customer Satisfaction

• Manage customer needs and ensure satisfaction is achieved.
• Maintain Vendor relationships, as well as negotiate contracts, prices and stock.
• Clear understanding of product life cycles and roadmaps and develop competitive advantages with sales as to maximise profitability.
• Work closely with key customers to develop product, sales strategies.
• Identify and fill product gaps thus improve customer experience and generating growth.
• Bridge the gap between Sales and Client by supplying product and information, prioritize activities based on maximising business and customer impact.
• Negotiate prices for deals and tenders; determines product pricing by utilising market research data; anticipating volume; costing special and customised orders.        
• Maintain and retain client relationships.
• Maximise product marketing communication, events and business objectives.    
• Vendor reports: to comply with submission of the required Vendor reports as stipulated in the various Vendor distribution agreement.
• Attend Vendor symposiums to remain abreast of technology.

Marketing

• Manage Demo items and Demo display areas.
• From time to time, it will be deemed the Product Assistant responsibility to travel to branches, conferences and symposiums.
• Brand specific and dependant on maturity of assistant.
• Assist with marketing flyers, events and incentives, as well as managing them. (Implement or support marketing campaigns).
• Assist with marketing ideas and initiatives.
• Attend events related to the product to network, learn, and market.

Stock Management

• Keep ETAs of incoming stock updated on the system by checking back-order reports and leasing with Vendors.
• Manage aged stock and come up with ideas and action on how to move.
• Manage current stock within budget stock days.
• Keep the lab updated on outstanding and required stock.
• Build and maintain relationships with local suppliers.

Training and Development

• Maintain and develop MS Office Excel skills and presentation skills.  
• Read and research products, technology and market trends to remain abreast of technology.
• Keep abreast with the latest technology and products by attending scheduled training.
• Introductory and consistent training to ensure that the entire Sales team and customers are kept abreast of Mustek’s product offering.

Qualifications and Experience

• Matric
• A tertiary qualification in marketing/sales would be advantageous
• Minimum 3 years’ experience in marketing and sales environment at a similar level

Skills and Knowledge:

• Sales and marketing principles and procedures
• Microsoft Office, Excel especially
• ICT industry knowledge
• Product specific knowledge
• Sales and marketing principles and procedures
• Verbal and non-verbal persuasion techniques and communication
• Clear understanding of Products [Technology/ Lifecycle and drivers]
• Knowledge of import and costing methodology
• Basic understanding of business and profitability
• Analysing of data and interpretation thereof
• Superior presentation skills
• Good problem solving/analytic skills
• Good relationship building skills
• Good general administration skills
• Good influencing/persuasion skills
• Strategy development skills
• Negotiation skills
• Good verbal and written communication skills
• Good organisational skills
• Good people and customer management skills
• Superior networking skills
• Superior presentation/public speaking
• Good communication skills
• Good information processing skills
• Good creative skills/idea generation skills

Click here to apply

Field Support Technician (Midrand)

Job Description

Job Purpose:

The technician (field support) will be responsible for the off-site support function through the testing, diagnosis and repair of notebooks, PC’s, Notebooks & Printers.

Responsibilities:Technician Service

• Diagnose and repair all technical faults of Notebooks, PC’s & Printers
• Follow the correct test process for all brands.
• Ensuring that all communication with our customers is of the expected quality
• Completing all assigned tasks within the required time frame (SLA)
• Enhancing customer experience and relationships
• Keep the CMDB system up to date at all times.

Customer Service

• Help maintain the rework rate for the department below 2% (rework report) within a 30day period between barcodes
• Maintain service levels at 90% (SLA Report)
• Complete at least additional 5 workshop repairs per week depending on the field work schedule.

Stock

• Manage Stock Rand value and have a 0% shrinkage basis and have no stock outstanding for more than 14 calendar days

General

• Ad hoc tasks as required

Qualification and Experience:

• Matric
• CompTIA A+, N+ and S+ preferred
• Valid driver’s license
• Min of 3-year technical experience in notebooks, PC repairs & Printers

Skills and Knowledge:

• Good knowledge of general administrative and internal processes
• Knowledge of ICT industry
• Knowledge of operating system software (i.e., Windows 10).
• Knowledge of relevant technologies hardware
• Basic computer literacy especially in Microsoft applications skills
• Problem solving skills (analytical)
• Good communication skills (verbal and written)
• Technical skills and problem analysis

Click here to apply

Regulatory Compliance Manager: Electrical Imports and ICASA Wireless Certification

Job Description

Job Purpose:

The manager will handle both electrical compliance for imports and certification of wireless products, working with regulatory bodies like the National Regulator for Compulsory Specifications (NRCS) and the Independent Communications Authority of South Africa (ICASA).Responsibilities:

NRCS Compliance for Electrical Imports

• Ensuring imported electrical products comply with NRCS compulsory specifications, particularly VC 8055 covering safety and energy efficiency requirements.
• Coordinating pre-market approvals, securing Letters of Authority (LOAs), and verifying compliance with applicable standards such as SANS/IEC 60335 for household appliances.
• Managing electrical safety and EMC testing and audits, including coordination with accredited inspection bodies such as NRCS Electrotechnical.

ICASA Type Approval for Wireless Products

• Managing ICASA type approval for products incorporating Wi-Fi, Bluetooth, or other radio technologies.
• Preparing and submitting RF application documentation, including conformance test reports from accredited laboratories, to ensure compliance with safety and performance standards.
• Securing approvals prior to importation to prevent delays during customs clearance.

Liaison and Coordination

• Extensive engagement with regulatory authorities (NRCS, ICASA), customs officials (SARS), and importers.
• Facilitating compliance documentation, responding to regulatory and customs queries, and supporting smooth customs clearance.
• Continuously monitoring and staying informed of regulatory updates due to the evolving nature of standards and specifications.

Documentation and Reporting

• Maintaining accurate and complete records for audit purposes and regulatory reporting.
• Ensuring all Letters of Authority (LOAs), test reports, and certification documents are properly filed and maintained.

Regulatory Knowledge

• In-depth knowledge of South African import regulations, SANS standards, NRCS VC 8055, and ICASA type approval requirements.
• Strong understanding of customs procedures and the regulatory interaction between NRCS and SARS in import control.

ISO and Legal requirements

• Comply to all quality, information security, legislative and company policy requirements.

Qualifications and Experience:

• Matric
• Degree in Electrical Engineering or related qualification
• At least 5years in technical/regulatory compliance, telecoms/Electronics field

Skills and Knowledge:

• Must know and understand the product cycle at Mustek
• Must be familiar with Epicor
• Regulatory compliance, preferably in electrical or telecommunications sectors
• Strong knowledge of South African import regulations, SANS standards, NRCS VC 8055, and ICASA processes
• Technical skills
• Analytical and legal interpretation skills
• Managerial skills
• Interpersonal skills
• Project management
• Strong analytical skills
• Excellent communication
• Ability to work under pressure

Click here to apply

Technician (Midrand)

Job Description

Job Purpose:

The technician is responsible for the fault finding and repair of high-end Notebook products E.G. Gaming Notebooks as well as supplier liaison with Mustek OEM’s.

Responsibilities:

Technical Service

• To diagnose and repair Notebooks of particular discipline and all other products allocated for repair from time to time.
• To run diagnostic reports to confirm the quality of repairs or the fault is resolved.
• Troubleshoot hardware and software problems
• Act as a technical resource to assist users with resolving computer issue where needed
• Keep within 100% of antistatic rules and regulations for the production environment

Customer Satisfaction

• Complete 6 repairs per day according to specific discipline.
• Maintain work rate at above 90% of SLA as per the described SLA for the product.
• Maintaining a rework rate of below 3% within a 90-day period between barcodes
• Answer tickets and emails pertaining to users’ computer problems

Housekeeping

• Keep work areas clean at all times

OHS and ISO

• Ensure compliance with environmental, OHS and safety, including quality standards set forth by the Company and PPE regulations

Qualification and Experience:

• Matric
• CompTIA A+ and/or Microsoft certification
• CompTIA N+ Certification
• 6 Year experience in notebook including High-end Notebooks
• General repair experience and vendor management will be an advantage

Skills and Knowledge:

• Quality awareness and customer focus
• Knowledge of product specifications
• Good understanding of the troubleshooting process
• Operating systems
• Self-motivated
• Organisational skills
• Able to function under pressure
• Contribution to team success
• Time management
• Good verbal and written communication skills
• Communication skills, with excellent telephone manner and e-mail etiquette
• Technical hands-on repair skills in terms of notebooks
• Tool use proficiency
• Installation of software and operating systems
• Problem solving skills

Click here to apply

We wish you all the best with your applications