To apply, click on the link at the end of the posts and all the best with your applications

Emerging Talent Registry-Expression of Interest

Job Description

Join the Movement — Cell C Emerging Talent Programme | Expression of Interest

Are you a bold, curious, and passionate young South African ready to ignite your future?

At Cell C, we believe that talent isn’t just discovered, it’s nurtured. That’s why we’ve created more than just a programme. The Cell C Emerging Talent Programme is a movement. A movement that empowers the next generation of trailblazers in telecommunications, while driving change and building future-fit capabilities for South Africa’s digital economy.

We are calling on final-year students, recent graduates, and young professionals to express interest in future opportunities within our Emerging Talent Pipeline, which includes:

• The Cell C Graduate Programme
• Internships & Work-Integrated Learning (WIL)
• Vacation Work Opportunities
• Special Projects, Hackathons & Innovation Challenges

Whether you’re looking to launch your career, gain industry exposure, or deepen your technical and leadership skills, we’re here to walk the journey with you.

Our programmes are designed not only to build critical skills and pipeline talent for key roles within the business, but to offer a wholesome and meaningful experience through structured learning, mentorship, community initiatives, and innovation action learnings that make real impact.

What We’re Looking For:

• Passionate and driven individuals aged between 18–30
• Enrolled in or recently completed qualifications in Finance, Marketing, IT, Engineering, Law, Data/Analytics, or HR
• Curious minds who want to shape the future of telecoms and tech in South Africa
• Team players who thrive on growth, creativity, and challenge

Why Join the Cell C Emerging Talent Movement?

• Exposure to real-world projects
• Opportunities to connect with and learn from top leaders in the industry
• Structured skills development & rotational learning

“At Cell C, we don’t just prepare you for the world of work, we co-create it with you.”

If you’re ready to grow, explore, and rise to your full potential, we want to hear from you!

Express Your Interest Now

Submit your details by applying below.

Cell C Emerging Talent – Your Future. Our Network. One Movement.

Click here to apply

Postpaid Manager: Gauteng North/NW

Job Description

Purpose of the Job:

As the first line of contact between trade partners, distributors, and Cell C. You manage a geographic area on all Cell C distribution points to drive operationalisation of the postpaid business strategy. Identifying risks and opportunities within the region and implementing the correct strategy to achieve growth. You achieve growth and meet the overall regional objectives through:

• Implementation of the CBU S&D and EBU Strategies across the region segmented by Main Places and Sub Main Places
• Implement marketing activities using traditional, segment, and trade marketing strategies to achieve sales targets
• Manage and maintain relationship with all trade partners in various distribution channels as first point of call/escalation, hence driving the acquisition, retention, and achievement of customer experience targets
• Grow Cell C customer base and market share in all channels
• Ensure adherence of minimum store standards and operating practices as stipulated by Cell C Head Office, including but not limited to branding, stock levels, point-of-sale merchandising, staff training, implementation of new products and services, and assisting stores with the escalation of admin/customer queries
• Develop and implement strategies to deliver on Cell C’s strategic objectives (Sales & Marketing)

Main Responsibilities

Postpaid Performance Management

• Reporting and analysis of revenue, base management, market share and channel performance
• Benchmarking regional cost and performance efficiencies and recommend, monitor and manage cost reduction initiatives.
• Business case modelling – develop models to realise strategy.
• Target analysis and comparisons with HQ and seasonal trend alignment on daily, weekly and monthly run rate predictions
• Detailed regional tracking and reporting on all targets, and channel product and services performance
• Regional and cluster review analysis and customer base analysis and maintenance by channel, customer intelligence – revenue analysis by region, cluster & town (Main and Sub Main Places) – provide insight.
• Identify market opportunities, market sizing of opportunities aimed at increasing market share and revenue
• Channel/segment performance analysis, channel deep dives and channel packs for FRM
• Monitoring progress against strategy, performing detailed analyses of information key for decision making
• Collaborate with product managers in delivering on a competitive strategy for the Postpaid product portfolio to support all segments within the Region
• Work closely with Business Performance Management in understanding market trends and product performance
• Support the implementation of agreed KPIs and/or SLAs against product launches, revenue and cost (development)
• Implement the approved Go To Market action plan that specifies how the department will reach target customers and achieve the desired competitive advantage
• Assist in designing a Go To Market business canvas, clearly defining the engagement with the internal business stakeholders, the value proposition and customer segments on a regional scale, cycles and offerings with predicted revenue
• Develop and maintain sound and healthy processes and working relationships with all other relevant stakeholders to ensure that the process of delivering on the postpaid product objectives is optimized
• Drive to deliver product performance improvement by implementing collaborative initiatives with relevant internal stakeholders and partners
• Collaborate with the Commercial Pricing team for input on pricing and tariffs, as well as sales/service-based commissions for the product
• Explore opportunities to review and refresh the product portfolio on a regular basis
• Keep abreast of the competitors’ products and activities in the market and provide relevant insights to stakeholders

Cost and Budget Management

• Prepare, control and administer the yearly budget for Postpaid within the region
• Develop and implement relevant policies and practices to assist in achieving savings targets
• Manage and report on cost tracking and variation reports, implementing corrective action where required
• Approve relevant expenditure for the department in line with delegation of authority
• Inform the Regional Manager timeously of potential over-spend
• Make recommendations for budget-affecting change requests

Staff Management and Development

• Lead and motivate staff to effectively deliver objectives, ensuring development opportunities, appraisal and management systems are embedded and relevant HR procedures are adhered to at all times
• Provide an advisory, support and mentorship function to enable staff to grow within their career
• Maintain a low staff turnover rate
• Initiate the appropriate labour relations actions required within the department
• Establish, evaluate and guide the department’s Employee Performance Management programme
• Set Key Performance Indicators, targets and goals as per the department’s strategy and business objectives
• Conduct regular assessment of team performance against defined key performance indicators (KPIs) and implement corrective action where required
• Recruit employees; assign and direct work; oversee staff development; identify training needs and maintain staff competence
• Uphold HR policies and procedures at all times
• Apply and adhere to Cell C Health and Safety procedures and rules

Perform any related duties as requested by Management

Qualification

• Bachelor’s degree in Marketing, Business Management or Commerce

Experience

• At least 5 years’ experience in telecommunications or a related technical sector in a medium- sized to large company
• At least 3 years’ experience within marketing or product management
• At least 2 years’ experience at managerial level (managing a team)

“Cell C is an equal opportunities employer, committed to fostering a diverse and inclusive workplace where all employees are treated fairly and with respect, regardless of race, gender, age, disability, or any other protected characteristic.”

Click here to apply

Product Manager: Product Lifecycle Management

Job Description

At Cell C, we are not just a telecommunications company; we are a people-centric and consumer-focused organization committed to delivering exceptional experiences to our customers. In line with our dedication to customer-centricity, we are seeking a seasoned professional as a Product Manager: Product Lifecycle Management, to join a dynamic team of #Unstoppables.

Job Purpose:

This role own and drive the end-to-end product lifecycle across. It is responsible to create and deliver a positive customer lifetime value, through developing and managing the full product life cycle for new and existing products in alignment with the Fixed, EBU and VAS Product and Services strategy (spanning fibre and fixed wireless technologies, and VAS & enterprise solutions) and relevant consumer and business segment needs in order to ensure profitability and continuous improvement and growth ensuring that customer and revenue growth targets are met, customer experience excellence and maximizing returns to shareholders.
This role takes full accountability for the overall Product roadmap, feature definition, forecasting, approvals, go to market launch and comms, profit & loss revenue including post launch reviews, churn, value perception and product NPS.

Key Responsibilities:

• Fully accountable for all phases of product development from conception, approval, launch, go to market, post launch review, management through to termination
  • Identify
  • Research
  • Feasibility Studies
  • Develop
  • Campaign Management
  • Input into Training
  • Go live in market
  • Monitor the market uptake
  • ROI
  • Eliminate or retire products
• Unpack the Product & Services department roadmap and create a product specific dashboard for the year, aligned to overall Commercial Strategy
• Develop products by analysing company key performance indicators and in alignment with Cell C Customer segmentation needs and competitive landscape in accordance with the allocated budget to ensure revenue growth
• Design & develop product promotions to acquire new Customers and retain existing loyal customers
• Design and implement action plans with all stakeholders to drive take up, usage and revenues, promote product sales, and ensure product knowledge and availability
• Develop and implement measures with Customer Retention to reduce churn
• Work alongside marketing, sales, CVM, online, etc. to ensure products are adequately managed and promoted to drive KPI performance

Product & Service Portfolio Management & Delivery

• Manage activities required from all functional Business areas to achieve maximum market growth, penetration, and profitability
  • Business Intelligence
  • Finance
  • Procurement
  • Technology
  • Legal & Regulatory
  • Marketing
  • Logistics
  • Learning & Development
  • Sales Sectors
  • Customer Experience Sectors
  • Internal Communications
  • Ad hoc areas and sectors as necessary
• Compile relevant marketing briefs to support new product and service requests
• Present business specification documentations and financial assumptions for product approval
• Support the go-live in market communication and advertising process, and provide input into the most effective position of product to target market
• Monitor market conditions, competitors and technological advancements and propose the development of products and services relevant to target segments
• Manage and optimise the budget, ensuring all expenditure is in line with the agreed budgets
• Provide input into the communication strategy and advertising management process
• Identify new markets for existing and development of new products to enhance value and revenue
• Keep abreast of the product performance against the original business case, continuously measuring the performance against budget
• Keep abreast of local and global market trends
• Keep abreast of competitor activities and communicate implications for Cell C’s product positioning in view of these competitor moves and consequently recommend corrective actions, where necessary
• Provide constant updated competitive analysis and insight on Fixed, VAS and Enterprise products and services
• Support the business planning and forecasting process by providing information on product assumptions through gathering and maintaining history on products
• Ensure that marketing collateral and in-store touch points, as well as all electronic touch points are up to date with regard to product and service offerings
• Provide input into Customer Value Management sector
• Assist with weekly, monthly, quarterly and annual status/performance reporting
• Provide input into MIS reporting design in order to facilitate correct and accurate reporting and data analysis
• Present and influence final decision makers, either integral and or external to obtain buy-in concepts and ideas

Project Management & Go-To-Market

• Drive the go to market process for products under management to ensure all stakeholders are engaged and that the product launch is effective and impactful. This includes liaison with channel partners through sales.
• Project manage the journey of the product (planning, scheduling, controlling and risk management), following brand guidelines, namely in which concerns user experience
• Prepare project mandate, highlighting the scope, resource, milestones and completion date, keeping within budgetary constraints.
• Manage products and projects quality and ensure delivery of internal clients and end-user requirements
• Assure proper functioning of all cross-functional processes

Customer first & continuous improvement

• Place the customer first in the end-to-end product delivery life cycle, ensuring best value for customer therefore growing revenue
• Ensure customer needs and requirements are satisfied through appropriate systems / processes / procedures
• Understand customer needs and develop and fine-tune product accordingly
• Monitor customer feedback (via formal internal channels such as customer support and social media) on performance of product and implement necessary action plan to correct deficiencies
• Compile contingency plans to prevent delays and enhance the customer experience
• Adopt a proactive approach to prevent problems from arising in the future
• Initiate change to continually improve all aspects of product and services delivery
• Drive continuous improvement as an important element of product and services delivery
• Identify trends / patterns pertaining to customer requests and needs and filter this information through to relevant business areas to continually improve all aspects of service delivery

Virtual, cross-functional matrix team management

• Manage a cross functional team to deliver an efficient end-to-end Product Delivery plan.
• Ensure alignment of all key functions and entrenchment of the team’s deliveries
• Manage vendors and external 3rd parties
• Provide clear instructions pertaining to accountabilities of each team member

Supplementary Responsibilities
Perform any other related duties as requested by management, including temporary redeployment across product categories to balance workload and support strategic priorities

Qualifications:
BCom / BSc Degree:  Engineering, Marketing or Business Management, Commerce, or IT

Experience:

• 9 – 10 years’ industry experience in ICT or a related technical sector in a medium or large sized company
• At least 5 years’ working experience of Relationship Management, New Business and New Product Development, Product Management, Marketing, etc.
• Strong understanding of Fixed Connectivity value chains plus broader knowledge of mobile, digital, VAS and converged technologies.
• Knowledge and understanding of fixed connectivity value chains, and demonstrated experience in working with various FNO / last mile service providers in enabling the development of new products and services and aligning GTM activity
• High-level understanding of fixed, enterprise and VAS supporting platforms and technologies
• Sound financial, project management and product development and reporting knowledge
• Proven track record of successful number of product launches, management of product portfolios 

“Cell C is an equal opportunities employer, committed to fostering a diverse and inclusive workplace where all employees are treated fairly and with respect, regardless of race, gender, age, disability, or any other protected characteristic.”

Click here to apply

Sales Consultant (The Pavilion Mall – Durban)

Job Description

At Cell C, we are not just a telecommunications company; we are a people-centric and consumer-focused organization committed to delivering exceptional experiences to our customers. In line with our dedication to customer-centricity, we are seeking a seasoned professional as a Sales Consultant at The Pavilion store to join a dynamic team of #Unstoppables.

Purpose of the Job:
To provide excellent professional services in dealing with our customers, ensuring that queries are resolved efficiently and effectively. To interact with customers to provide and process information in response to inquiries, concerns and requests about products and services within the Service Centre SLA.

Main Responsibilities:
Customer Service & Sales
• Ensure all clients are welcomed in a professional manner
• Ensure that Service Centre environment is conducive to driving sales and offering outstanding service
• Maintain and update relevant policies and procedures within the store
• Build and maintain relationships with customers
• Ensure a professional image is portrayed during all interactions with customers
• Ensure all orders, forms, applications and requests are processed without delay
• Ensure all requests and unresolved issues are directed to the designated resource without delay
• Ensure accurate management of customers’ accounts
• Ensure a detailed audit trail of all customer interactions and transactions are easily accessible
• Ensure a detailed record is maintained of all inquiries, comments and complaints and actions taken.
• Ensure effective administration management
• Effectively communicate and coordinate with internal departments
• Ensure prompt response to customer inquiries with attention to detail and accuracy
Complaint Resolution
• Obtain and evaluate all relevant information to handle inquiries and complaints
• Ensure customer verifications are performed continuously, and any discrepancies are raised immediately to management
• Resolve product or service problems by clarifying the customer’s complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution within the shortest timeframe. Ensure that a good level of understanding and knowledge of Cell C’s products and services are maintained at all times, ensuring that customer queries can be dealt with accurately and appropriately
• Be willing to listen to and support colleagues and team members with professional problems, devoting time to impart expertise, infusing confidence and expressing positive expectations regarding the team’s and Service Centre’s performance
Stock
• Ensure that stock forecasts are submitted weekly as per agreed upon time frames
• Manage sales order capture process daily to ensure turnaround times is adhered to as well as orders are captured accurately
• Check that daily cash up report reflects no cash variances
• Ensure all transactions processed within the day are correct and are in a balanced position
Finance
• Ensure all documents are filed with 100% accuracy and can be accessed with ease and is audit compliant
Administration and Report Generation
• Submit weekly and monthly report to Manager
• Submit any other ad-hoc reports on request
Health and Safety Compliance
• Conform and adhere to Safety, Health and Environmental legislative requirements
• Report any health and safety concerns/incidents in the workplace to the manager/health and safety representative
• Assist Cell C to establish and maintain a fully compliant Healthy and Safe Work Environment
• Attend the Safety, Health and Environmental workshops as required by management

Perform any other related duties as requested by Management

Minimum Qualification
• Matric + NQF 5 – Certificate / internal workshops and proven on-line self-help courses, gaining knowledge in the Customer Service, Sales Industry

Experience
• 6 – 24 months experience in sales, retail or service environment
• ICT Product knowledge would be advantageous
• Ability to increase sales
• Knowledge of relevant computer application

“Cell C is an equal opportunities employer, committed to fostering a diverse and inclusive workplace where all employees are treated fairly and with respect, regardless of race, gender, age, disability, or any other protected characteristic.”

Click here to apply

We wish you all the best with your applications