Vodacom – Remote Jobs – June

To apply, click on the link at the end of the posts and all the best with your applications

German Speaking Call Center Agent

Stellenbeschreibung:

Behandeln von Vodafone Kabel Deutschland Kunden Anfragen und Anliegen durch Inbound (Eingehende Anrufe) Calls und die Identifizierung möglicher Verkaufschancen in den Gesprächen. Kein Hintergrundwissen zu technischen Themen nötig.

Aufgaben:

• Effizient und effektiv auf Kundenanfragen, über Inbound-Calls zu reagieren.
• Kundenanliegen und Engagement halten und sicherstellen, dass alle vereinbarte Qualitätsmerkmale eingehalten und übertroffen werden.
• Mögliche oder versteckte Kundenanforderungen zu erkennen und versuchen dadurch Zusatznutzen zu erbringen.
• Mögliche oder versteckte Verkaufschancen, abhängig vom Kundenbedürfnis, zu erkennen und versuchen dadurch Zusatznutzen zu erbringen.
• Sicherstellen, dass Dienstleistungsvereinbarungen mit einer hohen Genauigkeit erfüllt und durch einer gründlichen, positiven Kommunikation mit 2nd und 3rd Level Lines beibehalten werden, um eine rechtzeitige Problemlösung zu erleichtern.
• Vereinbarte Prozesse und Arbeitsverfahren verfolgen, um Kundenanfragen zu lösen, und gegebenenfalls mögliche Prozessverbesserungen vorzuschlagen.
• Das Gleichgewicht zwischen den Vorteilen des Unternehmens und des Kunden, zu verwalten.
• Angemessen mit Einwänden umgehen.

Klingt wie der perfekte Job? Wir haben noch mehr zu bieten:

• Arbeit von zu Hause aus
• Medizinische und zahnärztliche Leistungen
• Lebensversicherung
• Spezieller Telefonanschluss für Mitarbeiter
• Laufende Weiterbildung
• Sie arbeiten mit bewährter und vertrauenswürdiger Web-Technologie
• Einstieg in ein technologieorientiertes Unternehmen

#movewithus #_VOIS #VOISTR 

#LI-Remote

#Evergreen

Click here to apply

VodafoneThree- Principal Broadband Analytics Specialist

Location: Homebased
Salary: Excellent basic salary plus bonus and Vodafone benefits
Working Hours: Full time 37.5 hours per week – Monday to Friday



Homebased

Our homebased working means you’ll work from home almost all the time and come together on certain occasions during the year to be creative, collaborative and simply connect. Our “Office in a Box” home working kit will provide you with everything you need, no matter where you are.
 

Who We Are

We’re here to build a network the UK can count on – one that connects people, places and potential. Because no matter where you live, what your background is, or how you get online – we think everyone deserves the same chance to stay connected, and with VodafoneThree, that future’s being built – today.

We’re creating more than the UK’s best network. We’re helping close the digital divide, empower communities and drive meaningful progress.

We believe that everyone should feel they belong. Whoever you are and whatever your story, there’s space for you here. We’re building a workplace where different perspectives are welcomed, voices are heard, and everyone feels safe to show up as themselves.

You’ll join a team that genuinely cares – about each other, about our customers, and about the future we’re building. From day one, you’ll be welcomed, valued and encouraged to bring your whole self to work.



Why VodafoneThree

Join us and you’ll be at the heart of change. That means building responsibly, investing sustainably and creating opportunities that last.

We’re not just expanding connectivity; we’re reimagining what a connected nation looks like. With £11bn invested in 5G and digital infrastructure, your work will directly power businesses, services, and communities across the country.

You’ll work on real challenges, with real impact, across every corner of the country. Wherever you join us, whatever your role, you’ll be helping to build a future that works better for everyone.

We move at pace, because what we’re building matters – and we’re learning as we go. We’re proud of the progress we’ve made, but we’re just getting started.

Join our UK Networks team, where we’re continually building and enhancing our network, connecting millions of people and businesses across the country. Be part of the team that makes it all happen – simplifying, automating, and bringing better connectivity than ever before, with giga-fast speed, to our customers.
 

What you’ll do

The Proactive Principal Specialist leads the technical delivery of proactive broadband solutions using Zhilabs, combining coding, data analysis, and automation to identify and resolve issues before they impact customers. It drives measurable improvements in customer experience, operational efficiency, and commercial value through predictive modelling and cross-functional collaboration.

• You will design and deliver proactive broadband use cases using Zhilabs to detect service issues early and improve customer experience. 
• You will develop and maintain clean, efficient code and scripts (e.g., Python, SQL) to support proactive user stories and automation. 
• You will build and optimise dashboards that visualise network and customer metrics, enabling fast and confident decision-making. 
• You will lead technical delivery of proactive initiatives from concept through backlog shaping, testing, and go-live readiness. 
• You will apply predictive modelling techniques to forecast service degradation and prevent customer impact. 
• You will implement workflow automations that reduce manual effort and support scalable, end-to-end delivery. 
• You will collaborate with cross-functional teams to validate use cases via A/B testing and ensure alignment with customer and business outcomes. 
• You will host regular interlock sessions to review defects, share insights, and identify new proactive opportunities.

Who you are

• You will be proficient in Python and SQL; experience with APIs and automation tools. 
• You will have strong data analysis skills and experience with large datasets. 
• You will be skilled in dashboard creation using Power BI or Tableau. 
• You will be familiar with broadband service issues and repair processes. 
• You will have agile working experience and strong communication skills. 
• You will have the ability to translate technical insights into business outcomes. 
• You will have a strong background in service operations, technical delivery, or proactive service enablement. 
• You will have experience leading automation and data driven fault prevention initiatives, including the use of A/B testing to validate improvements.
• You will have extensive experience and deep knowledge in Fixed and Mobile Network Design, Capacity and Performance management. 
• You will have experience in brand friendly communication through sms, email, voice campaigns 
• You will have experience of building relationships across teams and partners 
• You will have experience in CPE configuration and management using TR69 and other protocols

Worried that you don’t meet all the desired criteria exactly?
We know that everyone is unique, with multiple aspects to their identity and different experiences behind them. We are passionate about Inclusion for All and creating a workplace where everyone can thrive, whatever their personal or professional background. If you’re excited about this role but your experience doesn’t align exactly with every part of the job description, we encourage you to apply as you may be the right candidate for this role or another role, and our recruitment team can help you see how your skills fit in.
 

What we offer

We care about our people’s success by offering great pay, bonuses, up to 28 days off plus bank holidays, and paid time for charity work. You can personalise our benefits for you and your family, like discounts, vouchers, a pension plan and loads more. We help with your career through our amazing learning tools and top-notch parental leave policies.



Need to Know

We are regulated by the Financial Conduct Authority and all offers of employment for this role are subject to background checks, including criminal (DBS) and financial checks to meet the regulators standards.

If you require any reasonable adjustments or have an accessibility request as part of your recruitment journey, for example, extended time or breaks in between online assessments, a sign language interpreter, or assistive technology, please refer to the Accessibility section of our Careers website (https://careers.vodafone.com/uk/reasonable-adjustments/) for guidance.

We use AI in different parts of our business to boost innovation, improve efficiency, and create new opportunities. We know many candidates use AI to fine-tune their CVs or prepare for interviews, but what we really care about is your unique experiences and achievements.

During the interview, we want you to rely on your own knowledge and skills to show us who you really are—your personality, creativity, and abilities. Above all, we’re looking for authenticity and can’t wait to get to know the real you.

Click here to apply

Deputy Manager_Assistant lead_OSS Solution Designer_Pune

About VOIS

VOIS (Vodafone Intelligent Solutions) is a strategic arm of Vodafone Group Plc, creating value and enhancing quality and efficiency across 28 countries, and operating from 7 locations: Albania, Egypt, Hungary, India, Romania, Spain and the UK.

Over 29,000 highly skilled individuals are dedicated to being Vodafone Group’s partner of choice for talent, technology, and transformation. We deliver the best services across IT, Business Intelligence Services, Customer Operations, Business Operations, HR, Finance, Supply Chain, HR Operations, and many more.

Established in 2006, VOIS has evolved into a global, multi-functional organisation, a Centre of Excellence for Intelligent Solutions focused on adding value and delivering business outcomes for Vodafone.

About VOIS India

In 2009, VOIS started operating in India and now has established global delivery centres in Pune, Bangalore and Ahmedabad. With more than 14,500 employees, VOIS India supports global markets and group functions of Vodafone, and delivers best-in-class customer experience through multi-functional services in the areas of Information Technology, Networks, Business Intelligence and Analytics, Digital Business Solutions (Robotics & AI), Commercial Operations (Consumer & Business), Intelligent Operations, Finance Operations, Supply Chain Operations and HR Operations and more.

Job Role Related Content (Role specific)

On-Time Implementation of Passive Probing solution for control and user plane monitoring – 2G,4G,5G IMS, VoLTE, VoWiFi
Perform Platform capacity planning and reporting, recommendation plan, budget requirement and timeline.
Life Cycle Management of the Platform HW/SW, impact assessment, phase out plan and the budget requirement.
Passive Probing Design for a new Service Monitoring requirement, Platform Upgrade, New Infrastructure Migration
Project Planning and Update , Stakeholders Communication, Vendor Coordination, Risk Identification and Mitigation Plan,
Documentation related to HLD/LLD updation, IP design, Standard Operating Procedures and Platform Infrastructures.
Participate in RFQ questionnaire, assessment and responses.
PoC Passive Probe and its related Product.
4 – 7 years of work experience in passive probing domain in the role of Implementation or Design.
Mandatory product knowledge such as Netscout nGenius One, Infinistream, Geo Probe, Oracle OCOM/Palladion, Voipfuture QMS, Gigamon, Keysight, Cubro or any relevant tools
Knowledge of Protocols like SIP, Diameter, GTP, RTP and various interfaces of mobile Data and Voice Core – 2G, 4G, 5G, VoLTE, IMS
Knowledge of IP data networks, Virtualisation Platform such as VMware , NFV, CNF, Dockers
Remote delivery of project with Onsite-Offshore model with minimum escalations and delays.
Good command over English communication and presentation skills – both oral and business writings.

VOIS Equal Opportunity Employer Commitment

India:

VOIS is proud to be an Equal Employment Opportunity Employer. We celebrate differences and we welcome and value diverse people and insights. We believe that being authentically human and inclusive powers our employees’ growth and enables them to create a positive impact on themselves and society. We do not discriminate based on age, colour, gender (including pregnancy, childbirth, or related medical conditions), gender identity, gender expression, national origin, race, religion, sexual orientation, status as an individual with a disability, or other applicable legally protected characteristics.

As a result of living and breathing our commitment, our employees have helped us get certified as a Great Place to Work in India for four years running. We have been also highlighted among the Top 10 Best Workplaces for Millennials, Equity, and Inclusion, Top 50 Best Workplaces for Women, Top 25 Best Workplaces in IT & IT-BPM and 10th Overall Best Workplaces in India by the Great Place to Work Institute in 2024. These achievements position us among a select group of trustworthy and high-performing companies which put their employees at the heart of everything they do.

By joining us, you are part of our commitment. We look forward to welcoming you into our family which represents a variety of cultures, backgrounds, perspectives, and skills!

Apply now, and we’ll be in touch!

Click here to apply

We wish you all the best with your applications