Business Operations Manager – 09 June

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POSITION: BUSINESS OPERATIONS MANAGER

DIVISION: DIVISION:  OFFICE OF THE COO

REPORT LINE: CHIEF OPERATIONS OFFICER

SAP POSITION ID: 60018161

SCALE CODE: 300 (Peromnes 7, Paterson D1)

CLOSING DATE: 14 JUNE 2026

DUTIES AND RESPONSIBILITIES:

STRATEGIC PLANNING SUPPORT 

• Assist the Chief Operations Officer in developing and executing the functional strategic plan.
• Participate in the development of business cases for new projects or strategic directions.
• Conduct market research and competitive analysis to inform strategic initiatives
• Translate strategic objectives into performance goals and track progress using dashboards and scorecards.

EXECUTIVE SUPPORT AND ADVISORY

• Act as a strategic advisor and thought partner to the Chief Operations Officer on operational and strategic matters.
• Prepare briefing notes, reports, presentations, and updates for internal and external forums.
• Coordinate and track EXCO, Board Sub-Committee, and internal governance deliverables.
• Support executive decision-making by providing insights, summaries, and analysis of divisional performance.

ANALYSIS AND REPORTING

• Leverage advanced Excel and data visualization tools (e.g., Power BI, Tableau) to develop dashboards and analytical reports.
• Provide integrated performance insights across the division (financial, operational, and people metrics).
• Consolidate and present quarterly and annual divisional performance reports for executive and board-level review.

PROJECT MANAGEMENT

• Lead and coordinate cross-functional strategic and operational projects.
• Establish and maintain project governance frameworks, ensuring adherence to timelines, scope, and budget.
• Monitor project implementation progress and escalate risks or dependencies timeously.
• Track the execution of divisional deliverables to ensure accountability.
• Manage cross-functional projects and initiatives to drive operational improvements.
• Collaborate with departmental leaders to ensure alignment with strategic objectives and timely project delivery.

STAKEHOLDER MANAGEMENT

• Prepare materials for board and board sub-committee meetings, executive briefings, monthly reports to ensure high-quality communication of strategic reporting.
• Liaise with internal teams and external stakeholders to gather information and foster collaboration on strategic initiatives.
• Represent the Chief Operations Officer’s office in strategic and operational forums when required.

OPERATIONAL EFFICIENCY

• Identify, recommend, and implement operational efficiencies and process improvements.
• Support the Chief Operations Officer with budget monitoring, compliance oversight, and policy alignment.
• Ensure divisional operations are aligned with corporate governance and reporting requirements.
• Track and report on key divisional performance indicators.
• Identify opportunities for process improvements and operational efficiencies within the function.
• Support the implementation of best practices and performance benchmarks across teams.

INHERENT/MINIMUM REQUIREMENTS:

FORMAL QUALIFICATIONS:

• Bachelor’s Degree or Diploma in Business Administration or a related qualification in the relevant field.

EXPERIENCE:

• Minimum of 5 years of experience in a Executive support, strategy, or operational role, preferably within a corporate environment.
• Proven experience supporting senior leadership and managing strategic projects.

SKILLS AND COMPETENCIES:

• Strategic Thinking – Ability to analyse complex problems and develop innovative solutions aligned with functional and organizational goals
• Excel Proficiency – Advanced proficiency in Excel, including pivot tables, VLOOKUP, data analysis tools, and other advanced functions. Familiarity with data visualization tools (e.g., Tableau or Power BI) is a plus
• Analytical Skills – Strong analytical and quantitative skills with a focus on data-driven decision-making
• Project Management – Experience with project management methodologies and tools. PMP certification is a plus.
• Interpersonal Skills – Excellent communication, presentation, and interpersonal skills, with the ability to engage effectively with all levels of the organization.
• Attention to Detail – Strong attention to detail, ensuring accuracy and quality in all deliverables

Click here to apply

We wish you all the best with your applications