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To apply, click on the link at the end of the posts and all the best with your applications
Agent: Business Support (Capitec Connect)
Location: Johannesburg, ZA
Company: Capitec Bank Ltd
Apply by:
We’re on the lookout for energetic, self-motivated individuals who share our passion for service in the banking industry. To be part of the journey, follow the steps below:
1. To see what life at Capitec is all about and complete a short assessment, please click here!
2. Once you have completed the above finalize your application by clicking apply below
Purpose Statement
- To provide mostly first-level, routine support services to Capitec clients and internal teams for specific products and services to optimise client experience and minimise risk in line with Capitec’s quality standards policies, processes, and systems.
- To provide support, in accordance with clear guidelines and instructions, by investigating and resolving problems and providing educational or sales information about the product or service, working across a number of digital and communication platforms, and when required, across functional support areas.
- To meet set targets and SLAs for effective service delivery and team effectiveness.
Experience
Minimum/Ideal:
- 0-2 years’ experience in financial services such as banking/insurance, retail, and client service environment (role specific)
Qualifications (Minimum)
- Grade 12 National Certificate / Vocational
Qualifications (Ideal or Preferred)
Knowledge
Minimum/Ideal:
- General awareness and understanding of the basic service/contact centre skills and knowledge
- General office and information systems
- Client service principles
Skills
- Administration Skills
- Attention to Detail
- Communications Skills
- Computer Literacy (MS Word, MS Excel, MS Outlook)
- Problem solving skills
Conditions of Employment
- Clear criminal and credit record
Click here to apply
Agent: Business Support (Credit Rehabilitation)
Location: Johannesburg, ZA
Company: Capitec Bank Ltd
Apply by:
We’re on the lookout for energetic, self-motivated individuals who share our passion for service in the banking industry. To be part of the journey, follow the steps below:
1. To see what life at Capitec is all about and complete a short assessment, please click here!
2. Once you have completed the above finalize your application by clicking apply below
Purpose Statement
- To provide mostly first-level, routine support services to Capitec clients and internal teams for specific products and services to optimise client experience and minimise risk in line with Capitec’s quality standards policies, processes, and systems.
- To provide support, in accordance with clear guidelines and instructions, by investigating and resolving problems and providing educational or sales information about the product or service, working across a number of digital and communication platforms, and when required, across functional support areas.
- To meet set targets and SLAs for effective service delivery and team effectiveness.
Experience
Minimum/Ideal:
- 0-2 years’ experience in financial services such as banking/insurance, retail, and client service environment (role specific)
Qualifications (Minimum)
- Grade 12 National Certificate / Vocational
Qualifications (Ideal or Preferred)
Knowledge
Minimum/Ideal:
- General awareness and understanding of the basic service/contact centre skills and knowledge
- General office and information systems
- Client service principles
Skills
- Administration Skills
- Attention to Detail
- Communications Skills
- Computer Literacy (MS Word, MS Excel, MS Outlook)
- Problem solving skills
Conditions of Employment
- Clear criminal and credit record
Click here to apply
Team Leader: Fraud Operations
Location: Johannesburg, ZA
Company: Capitec Bank Ltd
Apply by:
We’re on the lookout for energetic, self-motivated individuals who share our passion for service in the banking industry. To be part of the journey, follow the steps below:
1. To see what this job is about and complete a short assessment, please click here!
2. Once you have completed the above finalize your application by clicking apply below
Purpose Statement
To lead a team in Fraud Operations which investigates and acts on card fraud, digital fraud, application fraud and/or internal threats, engaging in and advising clients and internal stakeholders, investigating fraud related activities, mitigating losses and recovering funds, performing chargebacks and ensuring delivery within the expected SLA that is aligned with the objectives, plans, processes and standards of the Financial Crime Operations Department.
Experience
- At least 2 – 4 years’ experience in a banking, retail, fraud, forensics, or client service environment.
- Plus at least 1-3 years’ experience in leading a team or proven leadership capability withing a team in a fast moving environment of fraud detection technologies, tools, applications, and systems.
- Comprehensive understanding of the South African financial/banking environment
- Familiarity with relevant legislation pertaining to fraud and banking.
- Proficiency in investigation techniques and methodologies
- Understanding of customer care and service protocols
- Familiarity of common fraud typologies and emerging trends in fraud and financial crime
- Familiarity with banking/retail/financial service provider policies, products, and procedures
- Service-oriented mindset.
Qualifications (Minimum)
- A relevant tertiary qualification in Accounting – Financial Accounting or Business Administration
Qualifications (Ideal or Preferred)
- Bachelor’s Degree in Accounting – Financial Accounting or Business Administration
Knowledge
- Regulatory requirements, compliance standards in a fraud environment
- Understanding of fraud prevention, security and fraud risk management
- Basic data analytics
- People/team leadership and HR practices and principles
- General operations management practices and principles and stakeholder and client management
- Client service principles and practices.
- Liaise with 3rd party providers and banking industry.
- Leadership and people development and coaching practices and principles
- Basic processes of operationalising business plans and objectives
- Understanding of conflict management/resolution principles and practices.
Skills
- Attention to Detail
- Communications Skills
- Leadership Skills
- Planning, organising and coordination skills
- Problem solving skills
- Decision making skills
- Interpersonal & Relationship management Skills
- Analytical Skills
- Reporting Skills
- Computer Literacy (MS Word, MS Excel, MS Outlook)
Conditions of Employment
- Clear criminal and credit record
Click here to apply
We wish you all the best with your applications
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