SARB – Support Function Jobs – 26 June

To apply, click on the link at the end of the posts and all the best with your applications

Microsoft Exchange Online Specialist – BSTD

Pretoria, South Africa

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Job Description

Brief description

The main purpose of this position is to provide specialised technical expertise and recommendations on Microsoft 365 products and services, and to provide third-level support for Microsoft Exchange Online while ensuring its optimum availability and performance as well as troubleshooting problem areas in a timely and accurate manner.

Detailed description

The successful candidate will be responsible for the following key performance areas:

• Design, configure, test and deploy Microsoft 365 and Microsoft Exchange Online products and services.
• Provide maintenance and third-level support services on all Microsoft 365 products and services to ensure continued availability and performance of the technologies.
• Troubleshoot and perform root-cause analysis related to Microsoft 365 products and services.
• Manage the technology life-cycle on all Microsoft 365 and Microsoft Exchange Online products and services.
• Implement and maintain the governance and security model for the platform as developed by the Cyber and Information Security Unit at the South African Reserve Bank (SARB).
• Proactively monitor and report on Microsoft 365 products and services for their availability and reliability.
• Provide periodic reports on the health, usage, performance and life-cycle status of the platform.
• Develop, maintain and document technical standards, procedures, user guides, standard operating procedures, instructional documents etc. relating to the Microsoft 365 and Microsoft Exchange Online products and services according to best practice to ensure continuity.
• Collaborate and engage with internal and external stakeholders to ensure the functionality of the deployed technologies.
• Remediate any security vulnerabilities identified on the platform.
• Stay abreast of new developments in Microsoft technologies.

Qualifications

Job requirements

To be considered for this position, candidates must be in possession of:

• a Bachelor’s degree (NQF 7) in Information Technology (IT) or an equivalent qualification;
• a Microsoft 365 certificate in Exchange Online Support Engineer Speciality; and 
• the minimum of five to seven years’ of experience in an IT support environment and in managing and administering a Microsoft Exchange Online environment.

The following would be an added advantage:

• In-depth knowledge and experience in:
  • Hybrid Exchange environment;
  • Microsoft Entra ID;
  • Microsoft Intune;
  • Windows 365 Cloud PC;
  • Microsoft Teams & Teams Voice; and
  • Mimecast
• Expert-level Microsoft 365 certification.

Additional requirements include:

• industry, organisational and business awareness;
• continued learning and/or professional development;
• effective communication;
• conceptual thinking;
• building and managing relationships; 
• flexibility;
• a drive for results 
• experience working in a team-orientated and collaborative environment;
• the ability to prioritise and execute tasks in a high-pressure environment;
• judgment and decision-making skills;
• analysis and problem-solving skills;
• resilience;
• a service and stakeholder focus; and 
• the ability to function independently (being a self-starter).

In line with the SARB’s commitment to diversifying its workforce, preference will be given to suitable candidates from designated groups. People with disabilities are welcome to apply.

The SARB offers remuneration and benefits commensurate with the level of the position and in line with the market. The level at which the successful applicant will be appointed will depend on his/her competence and experience.

Click here to apply

Pensions Administrator: Accounting – FSD

Pretoria, South Africa

Job Description

The successful candidate will be responsible for the following key performance areas:

• Perform pension administration accounting duties, including reconciliations, processing contributions received, investment and disinvestment instructions, daily unit pricing, retirement benefit counselling for new members and portfolio switches, in accordance with retirement fund legislation, regulations, rules and relevant policies. 
• Perform general administration, including preparing payment instructions, data capturing and record-keeping, to ensure the smooth running of the division’s operations.
• Engage with members of the SARB Retirement Fund and other stakeholders, display service orientation in own work and the ability to solicit information as well as convey and explain information clearly. 
• Proactively broaden knowledge of pension administration accounting and demonstrate a willingness to make improvements in own work, including methods and practices.
• Evaluate own performance against set criteria and identify and address task-specific learning needs.
• Perform work independently within established practices, given processes, rules and regulations, ensuring compliance with standards, policies and other guidelines in executing own tasks.

Qualifications

Job requirements

To be considered for this position, candidates must be in possession of:

• a National Diploma or Advanced Diploma (NQF 6) in Accounting or an equivalent qualification in a related field; and 
• one to two years’ job-related experience in a financial services environment, specifically in pension administration.

Additional requirements include:

• knowledge and skill in:
• industry, organisational and business awareness;
• quality assurance; 
• continuous improvement;
• continuous learning and/or professional development; 
• financial accounting;
• financial reconciliation;
• taxation;            
• pension administration;  
•  function-specific performance management;
•  Function-specific information systems
• effective communication;
• flexibility; 
• a drive for results;
• ability to work in a team;
• service and stakeholder focus;
• ability to build and maintain relationships;
• analytical and problem-solving;
• resilience;
• client orientation; and
• attention to detail.

In line with the SARB’s commitment to diversifying its workforce, preference will be given to suitable candidates from designated groups. People with disabilities are welcome to apply.

The SARB offers remuneration and benefits commensurate with the level of the position and in line with the market. The level at which the successful applicant will be appointed will depend on his/her competence and experience.

Click here to apply

Senior Artisan: Fitter – CSD

Pretoria, South Africa

Job Description

The successful candidate will be responsible for the following key performance areas:

• Conduct routine preventive maintenance and performance checks on mechanical equipment.
• Perform fault-finding in the sub-systems or equipment and determine possible component failure to enhance system capability.
• Perform corrective maintenance on sub-systems, followed by testing and commissioning to verify proper operation in line with design specifications.
• Apply relevant statutory principles to maintain adherence to safety, health, environmental, and quality standards.
• Respond promptly to mechanical-related breakdowns and emergencies. 
• Respond to emergency situations and provide assistance as directed. 
• Assist in vendor selection and soliciting bids for mechanical services. 
• Ensure work orders (job cards) are managed in accordance with the service level standard and that timely feedback is provided.
• Provide technical guidance to ensure mechanical system design and maintenance comply with legislative and safety, health, environmental, and quality requirements.
• Supervise contractors and service providers to ensure compliance with contractual agreements, budgetary restrictions, and safe operating procedures. 
• Perform quality assurance on work done by external service providers for adherence to industry requirements and report to the supervisor.
• Contribute to the development of maintenance plans and the operational budget.
• Assist in defining the scope of work for maintenance contracts and support in contract administration.
• Perform other duties as assigned by the supervisor.
• Engage positively with stakeholders and clients (including handling clients’ complaints and compliments).
• Willingly address any gaps in own performance of tasks and activities against the required standard.

Qualifications

Job requirements

To be considered for this position, candidates must be in possession of:

• A valid National Trade Test Certificate in Mechanical – Fitter &Turner, or Fitter.
• An NQF4 technical qualification 
• Three to five years’ experience in a technical trade environment.
• Valid driver’s license. 

Working experience in:

• The service and maintenance of wets services, i.e. domestic hot and cold-water systems, sewer plants, drainage systems.
• The service and maintenance of water pressurised systems (pressure reducing valves, pilot valves, pipe work, and so forth).
• Working experience of commercial heat pump systems 
• Conversant in the dynamics of a high-rise and/or high-tech commercial office and building environment.
• Maintenance of HVAC systems.
• Basic welding and metal work.

Knowledge and skills of:

• Electrical maintenance procedures.
• The Occupational Health and Safety Act and its regulations.
• Risk management related to occupational health and safety.
• Problem-solving.
• The reading of floor plans, and electrical drawings and diagrams.
• Computer literacy (i.e. the Microsoft Office suite).
• Good communication skills (verbal and written); and
• Competency in operation and maintenance of machinery in building facilities.
• Must perform standby duties
• Must reside in an area within maximum of 60 min travelling time or be willing to relocate to closer to work.   

In line with the SARB’s commitment to diversifying its workforce, preference will be given to suitable candidates from designated groups. People with disabilities are welcome to apply.

Click here to apply

Security Learning and Development Practitioner – GSMD

Pretoria, South Africa

Job Description

The successful candidate will be responsible for the following key performance areas:

• Deliver specialised and technical training materials using integrated or blended learning methodologies focused on physical security.
• Plan and prioritise training needs, interventions and resources to ensure training and development align with operational requirements. 
• Engage with key stakeholders to meet all regulatory and business requirements, ensuring compliance and high-quality learning.   
• Perform learning and administrative duties, serving as the main point of contact for clients regarding security training. 
• Conduct both formative and summative assessments to evaluate staff competence through workplace or virtual training methods. 
• Monitor the quality and impact of learning and development interventions, compile integrated reports and provide recommendations for continuous improvement of training solutions. 
• Proactively broaden knowledge within the functional area, displaying a willingness to improve personal work methods and practices.

Qualifications

To be considered for this position, candidates must be in possession of:

• a National Diploma in Education, Training and Development or an equivalent NQF-level 6 qualification;
• a minimum of five years’ experience in an operational security environment, of which at least three years in security learning and development facilitation;
• a Professional Firearm Trainers Council (PFTC) certification in Supervise Firearm Training; 
• a level of medical, physical and psychological fitness that is commensurate with the inherent requirements of the position; and
• a Private Security Industry Regulatory Authority (PSIRA) Grade A certificate.

Additional requirements include knowledge and skill in:

• e-learning delivery;
• education, training and development strategy; 
• education, training and development planning, curriculum development and assessment;
• education, training and development legislation, governance, risk and compliance; 
• transformation; 
• project management; 
• skills planning and development;
• information management; 
• reporting;
• financial management; and 
• contract and service management.

Click here to apply

Contractor: Project Administrator – GSMD [ 12 Months FTC]

Pretoria, South Africa

Job Description

The successful candidate will be responsible for the following key performance areas:

• Assist with compiling and maintaining mandatory project documentation (e.g. information relating to the project charter, business case, project plan and change request) in order to ensure project compliance with the standards and procedures of the Programme Management Office (PMO).
• Collate and manage project information and reports to ensure that relevant stakeholders (internal and external) are adequately informed of the project status.
• Liaise with various stakeholders (internal and external) throughout the project life cycle in order to maintain effective communication on all matters relating to the project.
• Update and maintain the project schedule, highlighting deviations in order to ensure that project timelines are adhered to, and allowing for planning adjustments.
• Maintain a project repository in order to ensure that project information is accessible to all stakeholders and available for audit purposes.
• Schedule meetings, consolidate information for meetings, maintain and disseminate minutes, and ensure that actions are followed up as per the minutes.
• Record, update and maintain lessons learnt, risks, issues and action logs in order to enable the project manager to manage the project risks.
• Contain and follow up on project activities in the absence of the project manager in order to ensure project continuity. 
• Maintain the financial spreadsheet in order to keep track of payments, which includes liaising with vendors and GSMD’s Management Support Unit to ensure the timely payment of invoices.
• Coordinate strategic projects, initiatives and operational programmes in support of the smooth running and delivery of GSMD’s strategic objectives.

Qualifications

To be considered for this position, candidates must be in possession of:

• a Higher Certificate (NQF 5) in Project Administration or Project Management;
• the minimum of 2–5 years’ experience in a project administration environment; and
• solid knowledge of the project management discipline, with an emphasis on project administration.

Additional requirements include:

• analytical and problem-solving skills;
• a learning focus;
• a drive for results;
• teamwork;
• verbal and written communication skills;
• flexibility; and
• a service and stakeholder focus.

Click here to apply

Environmental Coordinator – CSD

Pretoria, South Africa

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Job Description

The successful candidate will be responsible for the following key performance areas:

• Coordinate and conduct environmental inspections to ensure compliance with relevant environmental legislation; regulations, bylaws and approved permits/licences at various SARB facilities and projects.
• Prepare and implement SHEQ specifications for SARB projects and services.
• Identify areas of improvement to reduce waste, improve sustainability and ensure legal compliance. 
• Conduct Compliance Risk Assessments for all applicable environmental legislation and regulations.
• Identify and provide necessary environmental training and awareness for SARB employees and other identified stakeholders.
• Implement the Environmental Management System in accordance with ISO 14001:2015 focusing specifically on the identification of significant environmental aspects and impacts for the various SARB operations.
• Develop, implement, and maintain environmental templates for contractor management.
• Conduct Contractor/Service Provider evaluations in line with issued specifications and coordinate on site contractor environmental activities.
• Develop, maintain, and update Environmental Legal and Other Requirements Matrix.
• Engage with key internal stakeholders and to ensure that reporting requirements and timeframes are met.
• Compile environmental progress updates in various divisional reports, where required.

Manage environmental incidents in line with the Environmental Incident Management procedure the Environmental Management framework and governance within the South African Reserve Bank (SARB).

Qualifications

Job requirements

To be considered for this position, candidates must be in possession of:

• A minimum of National Diploma Environmental Science or management (NQF6) OR equivalent
• Completed ISO 14001:2015 courses (Any of the following: Requirements/ -Implementation/ Internal Auditor) are also essential.
• Three to five years’ experience in the environmental management profession of which at least one to two years’ experience should be in the implementation/maintenance of Environmental Management Systems

Additional requirements include:

• Governance, legislation, risk and compliance knowledge and skills
• Decision making
• Planning and organising
• Learning Focus
• Building and Maintaining relationships
• Service and stakeholder focus.
• Problem solving and analysis.
• Drive for results.
• Effective Communication
• Team player
• Resilience and flexibility
• Impact and influence  

In line with the SARB’s commitment to diversifying its workforce, preference will be given to suitable candidates from designated groups. People with disabilities are welcome to apply.

The SARB offers remuneration and benefits commensurate with the level of the position and in line with the market. The level at which the successful applicant will be appointed will depend on his/her competence and experience.

Click here to apply

Executive Personal Assistant

Pretoria, South Africa

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Job Description

The successful candidate will be responsible for, among other things, the following key performance areas:

• Manage and maintain the Deputy Governor’s diary, including logistical arrangements for appointments and travel in liaison with relevant personnel.
• Ensure that all submissions are submitted to the correct committees before the deadlines (e.g. Governors’ Executive Committee submissions).
• Receive, screen and respond to incoming telephone calls and electronic mail using own initiative and, where appropriate, deal with queries and/or route calls/ electronic mail to appropriate persons and/or departments.
• Prepare and edit correspondence, communication, presentations and other documents, and conduct basic investigations and analysis where necessary for this purpose.
• Ensure that all incoming and outgoing correspondence is registered and filed in accordance with the SARB’s File Plan.
• Create and maintain a contact database for the office as well as a filing system in accordance with the SARB’s File Plan.
• Collate and coordinate project-based and other information on behalf of the Deputy Governor.
• Review operating practices in own area and implement improvements where necessary.
• Foster and maintain positive internal and external relationships, engaging with members and stakeholders at all levels of seniority in a professional and collegial manner.
• Perform day-to-day duties in an ethical manner that involves maintaining absolute confidentiality in all matters related to the office.
• Distribute correspondence, circulars and memorandums to staff on issues emanating from the Office of the Deputy Governor.
• Serve on relevant divisional, departmental and/or SARB-wide project teams based on experience, skill and ability, where required.
• Execute any other tasks as instructed by the Deputy Governor as and when required.

Qualifications

To be considered for this position, candidates must have:

•      a Grade 12 certificate plus a Secretarial Diploma or an equivalent qualification – a Bachelor’s degree would be an added advantage; and

•      at least six to eight years’ experience in a corporate personal assistance or equivalent environment, with experience in supporting executives.

Additional requirements include:

•      proficiency in English (both verbal and written skills);

•      proficiency in the Microsoft Office suite (MS Word, PowerPoint and Excel) and Outlook;

•      knowledge of administrative and clerical procedures; 

•      ability to work independently and outside normal working hours, when required;

•      excellent typing skills and telephone etiquette;

•      good communication and interpersonal skills;

•      time and quality management skills;

•      ability to work well with departments and teams;

•      organisational awareness;

•      ability to take initiative;

•      attention to detail and dedication to tasks;

•      the ability to plan and organise events;

•      problem-solving skills; and

•      professionalism.

In line with the SARB’s commitment to diversifying its workforce, preference will be given to suitable candidates from designated groups. People with disabilities are welcome to apply.

Click here to apply

Contractor – Digital Learning Practitioner (12-month fixed-term contract) – SARB Academy

Pretoria, South Africa

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Job Description

Brief description

The main purpose of this position is to take responsibility for the design, development, sourcing, administration and implementation of digital learning solutions in support of the digital learning strategy within the South African Reserve Bank (SARB) Academy through the various digital engagement platforms available.

Detailed description

The successful candidate will be responsible for the following key performance areas:

• Define own deliverables and prioritise the delivery of the agreed outputs with guidance from the Digital Learning Manager.
• Design instructionally sound learning content.
• Integrate the entire digital learning value chain in line with the SARB’s learning and development strategy by ensuring that any learning design gaps are addressed using technology-enabled platforms.
• Integrate classroom-based and digital learning methodologies to ensure a blended approach to learning and development, and enhance the learning process in support of digital transformation and the ever-evolving ways of work.
• Design and integrate learning solutions that support hybrid ways of work.
• Design, develop and review digital learning content to enhance the SARB’s overall competence.
• Conduct an impact assessment process comprising of post-learning and -project assessment.
• Engage with vendors and other external stakeholders to ensure accurate content design and creation in accordance with internal standards, policies, service level agreements and specifications.
• Plan and manage all digital learning projects, and improve the design and development of digital solutions in order to ensure that the SARB derives maximum value.
• Take responsibility for ongoing quality assurance of digital learning content against relevant standards, policies, procedures and compliance with applicable subject matter experts.
• Apply and facilitate change management strategies in order to increase the levels of buy-in and understanding.
• Provide mentorship and on-the-job coaching within the SARB Group in order to develop the required digital learning skills set.
• Keep abreast with industry practices in order to provide informed and up-to-date guidance on new digital learning content, methodologies, technologies and capabilities, and drive their adoption by the SARB.
• Oversee technology enablement within the SARB, including assisting in maintaining the intranet and Internet sites, being the custodian for online assessments, and monitoring technology-enabled platforms for consistent functionality.

Qualifications

Job requirements

To be considered for this position, candidates must be in possession of:

• at least a Bachelor’s degree (NQF level 7) in Learning and Development, Information Technology, Computer Science or Multimedia Technology, or an equivalent qualification; and
• at least 5–8 years of experience in an e-learning and/or technology-enabled learning environment.

Additional requirements include:

• knowledge of instructional design;
• strong technical skills, including multi-mode instructional design skills;
• sound knowledge of learning management systems;
• sound knowledge of learning and development software/digital platforms; 
• e-learning content development (animation/video creation);
• industry, organisational and business awareness, knowledge and skills;
• quality assurance knowledge and skills;
• continuous improvement knowledge and skills; 
• continued learning and/or professional development knowledge and skills;
• resource planning and development knowledge and skills;
• business engagement management knowledge and skills;
• stakeholder management knowledge and skills; 
• e-learning delivery knowledge and skills; and
• proficiency in e-learning authoring tools, including (but not limited to) Articulate 360, Vyond and the Adobe Creative Cloud.

In line with the SARB’s commitment to diversifying its workforce, preference will be given to suitable candidates from designated groups. People with disabilities are welcome to apply.

The SARB offers remuneration and benefits commensurate with the level of the position and in line with the market. The level at which the successful applicant will be appointed will depend on his/her competence and experience.

Click here to apply

IT Enterprise Monitoring Manager – BSTD

Pretoria, South Africa

Job Description

Brief description

The main purpose of this position is to manage the information technology (IT) monitoring and event management process to ensure effective detection and timely escalation of events impacting critical IT services within the South African Reserve Bank (SARB).

Detailed description

The successful candidate will be responsible for the following key performance areas:

• Analyse the IT events data from monitoring tools, conduct trend analysis, perform event reviews for significant or recurring events and coordinate relevant stakeholders to remediate events.
• Develop standards, procedures and maintain process documentation and user guides relating to the IT monitoring and events management process.
• Track and analyse trends in events data and generate statistical reports to inform proactive detection and service improvement.
• Embed and enforce adherence to the IT monitoring and events management process.
• Manage internal and external stakeholder relationships including third-party service providers to ensure the stability of critical IT services.
• Proactively manage risks associated with the IT monitoring and events management process.
• Train stakeholders and create awareness of the IT monitoring and events management process, including event identification, classification and escalation.
• Keep abreast of developments in IT service management and standards relating to IT monitoring and events management best practices.
• Identify improvement opportunities and implement enhancements to strengthen early detection and prevention capabilities.
• Provide relevant evidence to internal and external assessors in support of process capability and maturity assessments of the IT monitoring and events management process.
• Provide relevant evidence to internal and external auditors in support of governance reviews of the IT monitoring and events management process.

Qualifications

Job requirements

To be considered for this position, candidates must be in possession of:

• a Bachelors degree in Computer Science, Information Technology (NQF7) or equivalent;
• five to seven years’ experience in an IT environment, including stakeholder management;
• ITIL foundation or equivalent ITSM framework certification will be an added advantage; and
• COBIT 2019 foundation certification will be an added advantage.

Additional requirements include:

• industry, organisational and business awareness knowledge and skills;
• quality assurance knowledge and skills;
• continuous improvement knowledge and skills; 
• continued learning and/or professional development skills;
• IT enablement planning knowledge and skill;
• infrastructure and applications support skills;
• systems specialisation skill;
• operations management skill;
• IT reporting skills;
• service management knowledge and skill;
• analysis and problem-solving skill;
• planning and organising;
• service and stakeholder focus;
• drive for results;
• impact and influence;
• teamwork;
• effective communication;
• judgement and decision-making;
• conceptual thinking; and
• resilience.

In line with the SARB’s commitment to diversifying its workforce, preference will be given to suitable candidates from designated groups. People with disabilities are welcome to apply.

The SARB offers remuneration and benefits commensurate with the level of the position and in line with the market. The level at which the successful applicant will be appointed will depend on his/her competence and experience.

Click here to apply

Contractor – Instructional Designer (12-month fixed-term contract) – SARB Academy

Pretoria, South Africa

Job Description

Brief description

The main purpose of this position is to take responsibility for the design, development, sourcing, administration and implementation of digital learning solutions in support of the digital learning strategy within the South African Reserve Bank (SARB) Academy through the various digital engagement platforms available.

Detailed description

The successful candidate will be responsible for the following key performance areas:

• Define own work plan and change management deliverables in alignment with the SARB Academy and SARB Training, and prioritise own deliverables and work activities.
• Integrate classroom-based and digital learning methodologies to ensure a blended approach to learning and development, and enhance the learning process in support of digital transformation and future skills.
• Deliver high-quality and relevant work which includes deliverables such as training management strategies or approaches to a project initiative and communication plan, including:
  • Design engaging learning activities.
  • Design course content to facilitate effective knowledge acquisition.
  • Collaborate with subject matter experts. 
  • Apply instructional design theories, practices and methods. 
  • Utilise multimedia tools to enhance the learning process. 
  • Conduct instructional research.
  • Develop assessment instruments.
  • Maintain project documentation for effective course development.
  • Coordinate the actions linked to the systems training team, where applicable. 
• Build and sustain client relationships, and understand potential impacts on key stakeholders.
• Design, develop and review digital learning content to enhance the SARB’s overall competence.
• Conduct an impact assessment process comprising of post-learning and -project assessment.
• Engage with vendors and other external stakeholders to ensure accurate content design and creation in accordance with internal standards, policies, service level agreements and specifications.
• Plan and manage all digital learning projects, and improve the design and development of digital solutions in order to ensure that the SARB derives maximum value.
• Take responsibility for ongoing quality assurance of digital learning content against relevant standards, policies, procedures and compliance with applicable subject matter experts.
• Work closely with small and medium-sized enterprises as well as digital learning practitioners, and ensure that relevant stakeholders are identified.
• Keep abreast with industry practices in order to provide informed and up-to-date guidance on new digital learning content, methodologies, technologies and capabilities, and drive their adoption by the SARB.

Qualifications

Job requirements

To be considered for this position, candidates must be in possession of:

• at least a Bachelor’s degree (NQF level 7) in Learning and Development, Instructional Design, Industrial Psychology or Multimedia Technology, or an equivalent qualification; and
• at least 5–8 years of experience in an e-learning and/or technology-enabled learning environment.

Additional requirements include:

• advanced understanding of instructional design;
• strong technical skills, including multi-mode instructional design skills;
• sound knowledge of learning management systems;
• sound knowledge of learning and development software/digital platforms; 
• industry, organisational and business awareness, knowledge and skills;
• quality assurance knowledge and skills;
• continuous improvement knowledge and skills; 
• continued learning and/or professional development knowledge and skills; 
• resource planning and development knowledge and skills; 
• business engagement management knowledge and skills; 
• stakeholder management knowledge and skills; 
• e-learning delivery knowledge and skills; and
• proficiency in e-learning authoring tools, including (but not limited to) Articulate 360, Vyond and the Adobe Creative Cloud.

In line with the SARB’s commitment to diversifying its workforce, preference will be given to suitable candidates from designated groups. People with disabilities are welcome to apply.

The SARB offers remuneration and benefits commensurate with the level of the position and in line with the market. The level at which the successful applicant will be appointed will depend on his/her competence and experience.

Click here to apply

Senior Archivist – BSTD

Pretoria, South Africa

Trending

Job Description

Brief description

The main purpose of this position is to oversee archives and records management activities to ensure safe custody and preservation of the South African Reserve Bank’s (SARB) archival and non-archival records for administrative, legal and historical purposes.

Detailed description

The successful candidate will be responsible for the following key performance areas:

• Supervise the archives and records management life cycle, from lodging to disposal, to ensure the proper management and preservation of records in line with the National Archives Act and other related legislation.
• Plan and allocate work for the Corporate Archives Unit to ensure compliance with the National Archives Act and other related legislation.
• Coordinate the policy and procedural guidelines review process to ensure alignment with best practices.
• Manage the activities of the on-site destruction centre to ensure the systematic disposal of records.
• Conduct inspections to monitor compliance with relevant legislation, policies, procedures and standards, identify gaps and recommend corrective actions.
• Supervise the day-to-day running of the Corporate Archives Unit and the related systems.
• Lead the preservation and conservation processes as per the archives’ procedures and standards, for long-term records preservation.
• Provide archives and records management advisory and support services to the departments and cash centres in line with legislation, policies, procedures and standards.
• Coordinate the systematic disposal programmes as per the internal records retention schedule and standing disposal authority from the National Archivist.
• Manage team performance and development by providing coaching, technical guidance and career support.
• Supervise the annual stock-taking process to mitigate loss of records.
• Acquire archival records from departments and individuals and incorporate them into the SARB’s archives collection.
• Coordinate the digitisation of archives for permanent preservation.

Qualifications

Job requirements

To be considered for this position, candidates must be in possession of:

• a Bachelor’s degree (NQF 7) in Information Science or an equivalent qualification in a related field; and
• five to seven years of experience in an archiving or records management environment.

Additional requirements include:

• knowledge and skill in:
• industry, organisational and business awareness;
• continual improvement and quality assurance;
• continued learning and/or professional development;
• analysis and problem-solving;
• planning and organising;
• client and stakeholder focus; 
• drive for results;
• developing others and promoting teamwork;
• conflict management;
• effective communication;
• judgement and good decision-making; and
• conflict management.

In line with the SARB’s commitment to diversifying its workforce, preference will be given to suitable candidates from designated groups. People with disabilities are welcome to apply.

The SARB offers remuneration and benefits commensurate with the level of the position and in line with the market. The level at which the successful applicant will be appointed will depend on his/her competence and experience.

Click here to apply

Customer Services Manager 

Pretoria, South Africa

Trending

Job Description

The main purpose of this position is to serve as the primary point of contact for the business regarding existing services, ensuring that all agreed-upon services are delivered according to requirements and that business end-user expectations and client satisfaction levels are met.

Detailed description 

The successful candidate will be responsible for the following key performance areas:

• Ensure that all business end-user requirements for information technology (IT) services are documented through service standards.
• Ensure that all agreed IT services standards are met.
• Monitor and report on day-to-day services delivered by the Business Solutions and Technology Department (BSTD) by monitoring operational activities within contracts to determine and resolve areas of non-delivery.
• Participate and guide IT demand planning by compiling and managing the information and communications technology (ICT) budget for the South African Reserve Bank (SARB) departments, ensuring that their requirements are delivered according to specification.
• Act as the primary liaison between service delivery and the business for existing and agreed-upon IT services.
• Actively develop and enhance relationships with key stakeholders, manage their expectations and monitor satisfaction levels.
• Take accountability for the implementation of operational ICT projects in partnership with the IT Project Management Office (PMO).
• Stay informed about ICT trends and demonstrate a deep knowledge of the BSTD service catalogue in order to provide adequate and relevant services.
• Demonstrate client departmental domain knowledge to ensure the delivery of fit-for-purpose solutions.

Qualifications

Job requirements 

To be considered for this position, candidates must be in possession of:

• a National Diploma (NQF 6) in Information Technology; and
• five to eight years’ experience in an IT customer relationship and service management environment.

The following would be an added advantage:

• an ITIL certification; and
• experience in an IT technical environment.

Additional requirements include:

• knowledge and skill in:
• industry, business and organisational awareness;
• continued learning and/or professional development;
• quality assurance;
• continuous improvement;
• business continuity planning;
• IT enablement planning;
• service management;
• business relationship management;
• IT enablement reporting; and 
• capacity and performance management. 

In line with the SARB’s commitment to diversifying its workforce, preference will be given to suitable candidates from designated groups. People with disabilities are welcome to apply.

The SARB offers remuneration and benefits commensurate with the level of the position and in line with the market. The level at which the successful applicant will be appointed will depend on his/her competence and experience.

Click here to apply

Associate Business Analyst

Pretoria, South Africa

Trending

Job Description

Brief description

The main purpose of this position is to provide end-to-end business analysis services (with assistance from more senior business analysts) to the South African Reserve Bank (SARB) departments in order to identify business problems and needs, determine solutions, and enable improvement in organisational processes.

Detailed description

The successful candidate will be responsible for the following key performance areas:

• Work as part of a team in consulting with stakeholders and business clients in respect of problem definition and the identification of business requirements for low- to medium-risk projects.
• Provide analytic support in the form of data analysis and modelling, reviewing business processes and procedures, assessing possible solutions, and defining solution requirements and acceptance testing of the ultimate solution.
• Propose inputs to the elaboration of solutions, their scope and feasibility, and their supporting business case for assurance by a more senior/experienced business analyst.
• Assist a more senior/experienced business analyst in modelling the business and information technology (IT) domains.
• Stay abreast of changes to analytical tools and methodologies and apply these in the course of own work.
• Facilitate workshops, prepare presentations, and independently engage customers in respect of problem definition and the identification of business requirements.

Qualifications

Job requirements

To be considered for this position, candidates must be in possession of:

• An Honours degree in IT or equivalent;
• a relevant Business Analysis Certificate; and 
• two to five years of experience in a business analysis environment. 

Additional requirements include:

• industry, business and organisational awareness;
• IT governance, risk and compliance knowledge and skill;
• continued learning and/or professional development knowledge and skill;
• quality assurance knowledge and skill;
• continuous improvement knowledge and skill;
• business transformation and optimisation knowledge and skill;
• elicitation techniques knowledge and skill;
• business analysis practices, methodology and tools knowledge and skill;
• realisation and testing practices knowledge and skill; and
• IT domain management knowledge and skill.

In line with the SARB’s commitment to diversifying its workforce, preference will be given to suitable candidates from designated groups. People with disabilities are welcome to apply.

The SARB offers remuneration and benefits commensurate with the level of the position and in line with the market. The level at which the successful applicant will be appointed will depend on his/her competence and experience.

Click here to apply

Financial Sector Cybersecurity Consultant – BSTD

Pretoria, South Africa

Job Description

The primary objective of this role is to enhance cybersecurity resilience through proactive collaboration, effective coordination, timely early warning mechanisms, and comprehensive situational awareness across national, regional (Southern African Development Community) and international central banking communities. This will be achieved by establishing, facilitating and actively engaging in various cybersecurity structures and forums –including internal, inter-organisational, national, regional and international platforms – to foster collective cyber defence and enable swift and appropriate responses to cybersecurity incidents.

Detailed description

The successful candidate will be responsible for the following key performance areas:

• Facilitate national, regional and international financial (central banking) industry collaboration to strengthen cybersecurity resilience by advocating and supporting relevant legislative frameworks, establishing appropriate cybersecurity structures and actively participating in national forums as mandated under the Financial Sector Regulation Act 9 of 2017 and the National Cybersecurity Policy Framework (e.g. the Financial Sector Contingency Forum, Financial Sector Cyber Resilience Subcommittee, cybersecurity incident response teams, Cybersecurity Response Committee and National Consumer Commission).
• Drive, manage and administer the Operational Security Situational Awareness initiative involving collaboration with 50 central banks. Responsibilities include coordinating fortnightly virtual meetings and handling all administrative tasks, such as agenda preparation, minutes and managing presentations and discussions. Additionally, oversee the planning and coordination of an annual in-person conference, including logistical arrangements, agenda development, issuing invitations, managing guest speakers and coordinating presentations.
• Drive regional and international collaboration on cybersecurity and cyber resilience by leading and contributing to existing and new structures (e.g. the Cyber Working Group under the Committee of Central Bank Governors in the Southern African Development Community, BRICS Rapid Information Security Channel, International Monetary Fund Cyber Resilience Centre, and cyber working groups under the Bank for International Settlements).
• Coordinate and align cybersecurity-related initiatives across key areas within the South African Reserve Bank (SARB) – including the Prudential Authority, Financial Stability Department, Business Solutions and Technology Department and National Payment System Department – to ensure cohesive participation and support for sectoral, national, regional and international cybersecurity efforts.
• Position the SARB Group as a leader in financial sector collaboration and information-sharing to promote cyber resilience.
• Develop, maintain and update the SARB Group Cyber Resilience Framework in line with collaboration efforts.
• Develop, oversee the implementation of and ensure compliance with the SARB Group’s Cybersecurity Responsible Disclosure Policy.
• Ensure the SARB Group drives and capacitates national and regional sector cybersecurity incident response teams and supports international response efforts.
• Ensure appropriate state agency (State Security Agency, South African Police Service and National Cybersecurity Hub) involvement when dealing with incidents as part of the National Incident Management Centre structure.

Qualifications

Job requirements

To be considered for this position, candidates must be in possession of:

• at least an Honours degree (NQF 8) in Cybersecurity, Information Security, Information Technology or an equivalent qualification;
• advanced security certifications that are not product-, security area- or technology-specific (e.g. Certified Information Systems Security Professional, Certified Information Security Manager or Certified Ethical Hacker); and 
• at least eight to 10 years’ experience in cybersecurity management, preferably in the financial sector.  

Additional requirements include:

• knowledge and skill in:
• cybersecurity governance; 
• cybersecurity incident and threat management;
• risk management;
• emergency/contingency management;
• general management;
• business continuity management;
• effective communication skills;
• conceptual thinking skills;
• the ability to plan and give advice;
• the ability to build and maintain relationships;
• impact and influence;
• a drive for results;
• negotiation skills;
• the ability to manage complexity and ambiguity;
• judgement and decision-making skills;
• interpersonal sensitivity;
• knowledge of the relevant legislation; and
• advanced computer literacy skills.

In line with the SARB’s commitment to diversifying its workforce, preference will be given to suitable candidates from designated groups. People with disabilities are welcome to apply.

Click here to apply

 Supervisor: Pensions Administration – Operations – FSD

Pretoria, South Africa

Trending

Job Description

The main purpose of this position is to provide first line supervision of the Operations Unit within the Pensions

Administration Section to ensure accurate, complete and timeous processing of transactions.

Detailed description

The successful candidate will be responsible for the following key performance areas:

• Plan, allocate and manage work for the Operations Unit of the Pensions Administration Section.
• Supervise pension administrative processes within the Operations Unit thereby ensuring adherence to retirement fund legislation, regulations, rules and relevant policies.
• Engage at varying levels of seniority with relevant stakeholders/clients, within the SARB Retirement Fund and external parties.
• Ensure adherence to controls and perform work independently within established practices, processes, rules and regulations, in compliance with standards, policies and other guidelines.
• Supervise and review the calculations, input and data captured by the team ensuring accuracy, completeness and timeous delivery.
• Proactively broaden knowledge of pension administration, displaying willingness to make improvements in own work (including methods and practices).
• Compile relevant reports as per legislative and regulatory requirements as well as internal reports for the SARB Retirement Fund’s Board and its subcommittees, ensuring they are complete, submitted on time.
• Take responsibility for managing the performance and development of the team. 

Qualifications

Job requirements

To be considered for this position, candidates must be in possession of:

• a Bachelors degree (NQF 7) in Financial Management or an equivalent qualification in a related field; and 
• two to four years’ job-related experience in a financial services environment, specifically in pension administration of which one to two years should be in a supervisory position.

Additional requirements include:

• industry, organisational and business awareness;
• quality assurance; 
• continuous improvement;
• continuous learning and/or professional development; 
• taxation;
• pension administration;
• function-specific performance management;
• function-specific information systems;
• conceptual thinking;
• effective communication;
• flexibility;
• drive for results;
• promoting teamwork;
• building and maintaining relationships;
• judgement and decision-making;
• impact and influence;
• analysis and problem-solving;
• managing complexity and ambiguity;
• developing others;
• planning and organising; and
• resilience.

In line with the SARB’s commitment to diversifying its workforce, preference will be given to suitable candidates from designated groups. People with disabilities are welcome to apply.

The SARB offers remuneration and benefits commensurate with the level of the position and in line with the market. The level at which the successful applicant will be appointed will depend on his/her competence and experience.

Click here to apply

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