Absa Bank Jobs – 06 October 2026

To apply, click on the link at the end of the posts and all the best with your applications

Retention Official

Empowering Africa’s tomorrow, together…one story at a time.

With over 100 years of rich history and strongly positioned as a local bank with regional and international expertise, a career with our family offers the opportunity to be part of this exciting growth journey, to reset our future and shape our destiny as a proudly African group.

My Career Development Portal: Wherever you are in your career, we are here for you. Design your future. Discover leading-edge guidance, tools and support to unlock your potential. You are Absa. You are possibility.

Job SummaryTo deliver effective, efficient and compliant outbound telephone-based customer sales and servicing, working collaboratively with the Product team, Absa at Work and Branch colleagues, in order to maximise customer satisfaction and overall Outbound and all telesales performance.
Duty of communicating with customers and potential customers through telephone to develop an effective sales and revenue pipeline. The main aim is to cross sell and up sell various consumer products to clients depending upon the business needs.
It is also to build strong relationships with the clients to exceed the targets by developing a telesales strategy.

Job Description

Key Accountabilities

Business Direction 50%

Outputs:

·       Drive and deliver Involved new to bank customers.

·       Deliver engaged existing customers by:

·       Tele-Selling a range of consumer assets & liabilities products to customers, in accordance with set procedures, to meet individual customer needs and achieve allocated goals.

·       Addressing customer sales and product and transactional processing requirements, in accordance with set procedures, to ensure that customers receive an exceptional service.

·       Identifying complex and non-standard customer requirements, and other sales opportunities, and referring them to more experienced colleagues or the most appropriate Specialist colleague to ensure achievement of Outbound and overall Contact Centre goals.

·       Managing, and where appropriate escalating, customer queries, complaints, and feedback effectively, to achieve the best possible outcome for the customer in line with Regulation, Barclays’ policy, and best practice.

·       Working with team leader and other colleagues to enable the delivery of consistently high standards of ‘seamless’ customer service across all relevant customer propositions.

·       Proactively developing the necessary knowledge and skills needed to achieve successful delivery and provide accurate and current advice and appropriate support to customers and colleagues.

Business Management 40%

Outputs KPI’s:

·       Provide periodic MI on Telesales as required by the Team leader.

·       Productivity.

·       Customer feedback.

·       Volume and impact of personal sales referrals.

·       Contribution to team over and above personal goals.

·       Feedback from team and Product teams colleagues.

·       Mitigation of operational risks, and compliance with all relevant policy.

·       Core of Absa behaviours and values.

·       Achievement of personal objectives agreed with line manager.

·       Maintaining a current understanding of customer needs, emerging trends, sales and servicing best practice etc., sharing it with colleagues and applying it to day-to-day operations.

·       Maximising effective customer interactions, understanding customer’s goals, promoting the full range of Barclays’ products, and continuously developing long-term loyalty to the brand.

·       Experience a consistently high standard of well-integrated customer service across all outbound propositions.

·       Feel important, appreciated and that their needs are understood.

·       Will readily agree to appropriate, additional Barclays’ products and services when offered.

·       Will recommend others to Barclays based on their experience.

Relationship Management 10%

·       Actively seeking feedback on own performance from others and taking action to develop and improve their own capabilities accordingly.

·       Actively contributing to the development of a “team culture” across outbound sales teams.

·       Being responsive to colleague queries and requests for support.

·       Collaborate with him/her routinely and naturally and treat them as a valued member of the team.

·       Demonstrate confidence in the role holder as a colleague.

·       Provide clear direction of the Barclays Africa business objectives by translating business performance objectives and measures into clear, concise communication

·       In the way you lead on a daily basis, be a role model for your colleagues, doing things wholeheartedly, communicating with passion and enthusiasm, embracing change as a way of working.

EducationFurther Education and Training Certificate (FETC): Business, Commerce and Management Studies (Required)

Click here to apply

Senior Actuary – Experience Investigations

Empowering Africa’s tomorrow, together…one story at a time.

With over 100 years of rich history and strongly positioned as a local bank with regional and international expertise, a career with our family offers the opportunity to be part of this exciting growth journey, to reset our future and shape our destiny as a proudly African group.

Belonging at Absa

Absa is committed to creating an inclusive workplace where everyone can thrive. We are an equal opportunity employer and welcome applications from suitably qualified individuals from diverse backgrounds. In support of our Diversity, Equity, Inclusion and Belonging (DEIB) commitments and Employment Equity objectives, preference may be given to candidates from underrepresented designated groups, including persons with disabilities. We encourage applicants who may require reasonable accommodation during the recruitment process to let us know so that appropriate support can be provided.

Job SummaryDrive delivery of experience investigations and assumption setting, including best practice, which enables sounds management of business performance and financial risk.

Job Description

Key deliverables

• Drive delivery of experience investigations and assumption setting, including 1st line quality assurance
• Drive improvements in investigation techniques including statistical tests; data quality and structures; and implementation of machine learning capabilities to support setting of assumptions.
• Drive implementation and adoption of modern and robust tools, including AI capabilities where appropriate.
• Research on macro environment, and where appropriate international trends
• Drive development of management information that results in business action

• Develop robust controls to ensure assumptions are accurately reflected across the insurance value chain.
• As a senior member in the Corporate Actuarial team, collaborate and own deliverables where required to deliver top priorities for the broader team

People & Stakeholder management

• Responsibilities to support talent development including exam progression of students
• Leading a team of actuarial students
• Deliver to requirements of internal stakeholders, including business line CFOs, Exco, and Board committees.
• Collaboration with and delivering requirements for external stakeholders i.e. HAF, auditors, cell captive businesses etc.
• Drive a culture of continuous improvement
• Mitigate key-people risk dependencies
• undefined

Education

• Bachelor’s Degree: Actuarial Science
• Qualified Fellow Actuary

Experience

• 7+ years’ experience in corporate actuarial life office valuations.
• Preference will be given to candidates in line with the Group’s employment equity policy.
• Experience and exposure to machine learning and AI would beneficial

EducationBachelor’s Degree: Actuarial Science (Required)

Click here to apply

Executive Assistant

Empowering Africa’s tomorrow, together…one story at a time.

With over 100 years of rich history and strongly positioned as a local bank with regional and international expertise, a career with our family offers the opportunity to be part of this exciting growth journey, to reset our future and shape our destiny as a proudly African group.

Belonging at Absa

Absa is committed to creating an inclusive workplace where everyone can thrive. We are an equal opportunity employer and welcome applications from suitably qualified individuals from diverse backgrounds. In support of our Diversity, Equity, Inclusion and Belonging (DEIB) commitments and Employment Equity objectives, preference may be given to candidates from underrepresented designated groups, including persons with disabilities. We encourage applicants who may require reasonable accommodation during the recruitment process to let us know so that appropriate support can be provided.

Job SummaryAre you highly organised, proactive, and passionate about delivering exceptional support? We are looking for a professional Executive Assistant who thrives in a fast-paced environment and can confidently manage multiple priorities while providing high-level support to an executive.

This role offers an exciting opportunity to work closely with senior leadership, coordinate key projects and stakeholder engagements, and play a pivotal role in ensuring the smooth running of executive activities.

Job Description

Key Responsibilities

As an Executive Assistant, you will:

• Manage and prioritise the executive’s inbox, diary, meetings, and follow-up actions.
• Coordinate and arrange internal and external meetings, conferences, and events, including venues, catering, agendas, minutes, and stakeholder communication.
• Support project administration by tracking deliverables, timelines, action items, and status updates.
• Coordinate domestic and international travel arrangements, including flights, accommodation, itineraries, travel packs, and expense claims.
• Prepare professional presentations, reports, correspondence, and other business documentation.
• Maintain accurate records, filing systems, and administrative processes.
• Support stakeholder engagement by coordinating schedules, communications, and meeting materials.
• Act as a trusted first point of contact, ensuring all queries and requests are handled professionally and efficiently.

Education/ Qualification: 
Relevant diploma or degree in Business Administration, Office Administration, Management, Project Administration or a related field. An advanced executive-assistance or governance-related qualification is advantageous.

What We’re Looking For

The ideal candidate will have:

• Proven experience as an Executive Assistant, Personal Assistant, Office Administrator, or Project Administrator.
• Exceptional organisational and time-management skills.
• Strong attention to detail and the ability to work accurately under pressure.
• Excellent verbal and written communication skills.
• Advanced proficiency in Microsoft Office applications, including Outlook, Word, Excel, and PowerPoint.
• Experience using virtual collaboration and online meeting platforms.
• A high level of professionalism and discretion when handling confidential information.
• The ability to work independently, anticipate needs, and manage competing priorities effectively.
• Strong stakeholder management and relationship-building capabilities.

EducationBachelor`s Degrees and Advanced Diplomas: Business, Commerce and Management Studies (Required)

Click here to apply

Senior Specialist: Transaction Accountant

Empowering Africa’s tomorrow, together…one story at a time.

With over 100 years of rich history and strongly positioned as a local bank with regional and international expertise, a career with our family offers the opportunity to be part of this exciting growth journey, to reset our future and shape our destiny as a proudly African group.

Belonging at Absa

Absa is committed to creating an inclusive workplace where everyone can thrive. We are an equal opportunity employer and welcome applications from suitably qualified individuals from diverse backgrounds. In support of our Diversity, Equity, Inclusion and Belonging (DEIB) commitments and Employment Equity objectives, preference may be given to candidates from underrepresented designated groups, including persons with disabilities. We encourage applicants who may require reasonable accommodation during the recruitment process to let us know so that appropriate support can be provided.

Job SummaryThe Transaction Accountant forms part of the Active Portfolio Management team within PPB and supports the execution of portfolio optimisation initiatives, including portfolio sales, securitisations and other structured transactions.
The role helps ensure transactions are financially sound, operationally practical and appropriately reflected from an accounting and reporting perspective.

Job Description

Key Responsibilities

• Assess the financial and accounting implications of structured finance transactions.
• Support transaction execution and implementation activities.
• Engage with Finance, Technical Accounting, Treasury and operational stakeholders.
• Contribute to reporting, analysis and governance requirements.
• Support the review of transaction performance and risks.
• Assist with the development of structuring and transaction management capabilities.

Qualifications & Experience

• CA(SA).
• Experience in financial services, finance, corporate finance, treasury or related environments would be advantageous.
• Must have a minimum of 5 years financial services experience

What We’re Looking For

• Strong financial modelling and analytical skills.
• Ability to understand complex technical concepts and communicate them clearly.
• Strong attention to detail.
• Good stakeholder engagement skills.
• Commercial mindset and willingness to learn.

EducationPostgraduate Degrees and Professional Qualifications: Financial Sciences (Required)

Click here to apply

Internal Audit Manager: Strategic Risk

Empowering Africa’s tomorrow, together…one story at a time.

With over 100 years of rich history and strongly positioned as a local bank with regional and international expertise, a career with our family offers the opportunity to be part of this exciting growth journey, to reset our future and shape our destiny as a proudly African group.

Belonging at Absa

Absa is committed to creating an inclusive workplace where everyone can thrive. We are an equal opportunity employer and welcome applications from suitably qualified individuals from diverse backgrounds. In support of our Diversity, Equity, Inclusion and Belonging (DEIB) commitments and Employment Equity objectives, preference may be given to candidates from underrepresented designated groups, including persons with disabilities. We encourage applicants who may require reasonable accommodation during the recruitment process to let us know so that appropriate support can be provided.

Job SummaryProvide independent assurance over how the Group identifies and manages strategic risk, translates strategy into executable priorities, and delivers intended strategic and transaction outcomes. The role covers strategic risk management, strategy execution and material M&A activity, with emphasis on early visibility of execution risk, effective management response and value realisation.

Job Description

ERM and strategic risk alignment

ERM alignment. The role applies the Group Enterprise Risk Management Framework’s Evaluate–Respond–Monitor process to strategic objectives: identify and assess risks, evaluate management’s response, and monitor response effectiveness and changes in the risk profile.

Strategic risk definition. Strategic risks arise from the Group’s strategic choices and execution activities, including the supporting systems and the Group’s agility in responding to changing business trends, technology evolution and customer needs.

Role implication. Assurance therefore covers both the quality of strategic choices and whether execution is managed within risk appetite and delivers the intended outcomes.

Key accountabilities:

1. Strategic risk assurance

• Strategic risks are identified, assessed, managed and reported in line with the ERMF and approved risk appetite.
• Assess the strategic risk framework, governance, risk appetite, policies and accountability.
• Evaluate strategic assumptions, scenarios, internal and external risk drivers, and the quality of the strategic risk profile.
• Assess management responses, monitoring, reporting and escalation across the three lines of defence.

2. Strategy translation and execution

• Approved strategy is translated into aligned priorities and delivers measurable outcomes.
• Assess translation of strategy into objectives, measures, targets, initiatives, enablers and accountable owners.
• Evaluate alignment of capital, investment, people and technology decisions to strategic priorities.
• Assess execution governance, performance information, dependencies, benefits tracking and timely course correction.
• Identify execution gaps and value leakage, focusing on outcomes rather than completion of activity.

3. M&A and strategic transactions

• Transactions are supported by sound decisions and disciplined delivery of deal value.
• Assess strategic rationale, transaction governance, valuation assumptions, due diligence and approval information.
• Evaluate integration or separation planning, risks, dependencies and operational readiness.
• Assess synergy tracking, post-deal performance, benefits realisation and management action where value is at risk.

4. Audit delivery and executive insight

• Internal Audit provides timely, credible and forward-looking assurance.
• Lead risk-based reviews, oversee testing and communicate clear findings and thematic insights.
• Engage senior stakeholders across Strategy, Risk, Finance, Corporate Development and business units.
• Coordinate with business-unit audit teams and other assurance providers to avoid duplication and close coverage gaps.

5. Methodology and people leadership

• Internal Audit has the capability to assure strategic risk, execution and M&A effectively.
• Develop practical assurance methods, risk libraries and outcome-focused testing approaches.
• Build capability through coaching, research, training and knowledge sharing.
• Lead and develop a high-performing specialist team.

Experience and knowledge:

• Substantial experience in internal audit, strategy, strategic risk, corporate finance, M&A, transaction advisory or business performance.
• Strong understanding of the ERMF, risk appetite, scenario analysis, strategic planning, performance management and benefits realisation.
• Practical understanding of the M&A lifecycle, including valuation, due diligence, integration and post-deal value realisation.
• Strong financial and commercial analysis, executive stakeholder engagement and concise report writing.
• Financial services experience is preferred.

Qualifications and competencies:

• Relevant degree or postgraduate qualification in accounting, finance, economics, business, strategy or risk.
• CA(SA), CIA, CFA or an equivalent professional qualification is advantageous.
• Strategic and systems thinking; commercial judgement; professional scepticism; analytical ability; executive influence; delivery and people leadership.

EducationBachelor`s Degrees and Advanced Diplomas: Business, Commerce and Management Studies (Required)

Click here to apply

Capital Management Analyst

Empowering Africa’s tomorrow, together…one story at a time.

With over 100 years of rich history and strongly positioned as a local bank with regional and international expertise, a career with our family offers the opportunity to be part of this exciting growth journey, to reset our future and shape our destiny as a proudly African group.

Belonging at Absa

Absa is committed to creating an inclusive workplace where everyone can thrive. We are an equal opportunity employer and welcome applications from suitably qualified individuals from diverse backgrounds. In support of our Diversity, Equity, Inclusion and Belonging (DEIB) commitments and Employment Equity objectives, preference may be given to candidates from underrepresented designated groups, including persons with disabilities. We encourage applicants who may require reasonable accommodation during the recruitment process to let us know so that appropriate support can be provided.

Job SummaryReporting to the Africa Region (AR) Head of Capital Management will be responsible for for managing capital planning, reporting, and optimisation as well as alignment with Group Treasury and regulatory requirements in AR which spans 10 subsidiaries in 9 markets across Africa.
The role is responsible for enabling effective capital planning, monitoring, reporting and optimisation to ensure sustainable capital adequacy, efficient balance sheet utilisation and alignment with Group Treasury, Finance, Risk and regulatory requirements.
The incumbent will provide analytical insight and challenge to Entity capital plans, monitor capital performance against approved targets and risk appetite, support shareholder value optimisation through dividend and recapitalisation activities, and produce management information that facilitates proactive capital decision-making. The role will work closely with Country Treasuries, Finance teams, Group Treasury and Risk functions to enhance capital resilience and returns across AR entities.

Job Description

Capital Planning, Monitoring and Reporting

• Review and challenge Entity capital plans, escalating material movements, emerging risks and potential capital adequacy concerns to the AR Head of Capital Management.
• Consolidate and aggregate subsidiary capital plans for monthly actual reporting and forecasting cycles.
• Produce monthly management information and analytics supporting capital adequacy monitoring and proactive management of AR entity capital positions.
• Monitor entity capital utilisation against approved targets, limits and strategic plans.
• Monitor and report AR entity capital use, returns profiles and performance against approved plans.
• Highlight material variances to plan and recommend corrective actions where required.
• Prepare and present capital management reports for AR Treasury Committee, Group Treasury Committee, Group Risk and Capital Management Committee and other governance forums.
• Maintain accurate capital management reporting, dashboards and analysis using approved management information tools.

Capital Adequacy and Risk Management

• Support the maintenance of robust capital plans across AR subsidiaries to ensure compliance with regulatory and internal capital requirements.
• Monitor capital adequacy positions and emerging risks impacting subsidiary capital resilience.
• Escalate capital excesses, deteriorating capital positions or inefficient capital deployment to the AR Head of Capital Management.
• Support engagement with Country ALCOs to improve capital management discipline and strengthen entity returns.
• Review and recommend approval or objection of Single Borrower Limit (SBL) excess requests, ensuring alignment with Group policies, risk appetite and regulatory expectations.
• Monitor foreign currency risks impacting subsidiary capital positions and provide analysis on vulnerabilities and mitigating actions.
• Facilitate and provide SME support for the review and challenge of Country ICAAPs, Recovery and Resolution Planning (RRP), annual stress testing, and ACS buffer-setting activities to ensure robust governance, regulatory compliance, and sound risk management practices.

Shareholder Value and Capital Optimisation

• Ensure AR entities operate in compliance with the Group Dividend Policy.
• Manage dividend payment timelines, approvals and cashflow coordination to support shareholder value objectives and Absa South Africa hedging requirements.
• Review and recommend approval or objection to the retention of surplus capital within AR subsidiaries, balancing growth requirements, capital efficiency and shareholder returns.
• Support recapitalisation activities through capital instruments, equity injections and related approvals.
• Provide analysis and recommendations aimed at improving return on equity, capital efficiency and balance sheet optimisation across AR entities.
• Conduct peer analysis and benchmarking to assess capital resilience, returns performance and opportunities for optimisation.

Cost of Equity and Returns Management

• Coordinate the setting of Cost of Equity (CoE) for AR entities on at least a semi-annual basis.
• Ensure alignment and interlock with the Group Cost of Equity setting process and related governance requirements.
• Monitor entity returns relative to Cost of Equity hurdles and provide insights on performance improvement opportunities.
• Support the assessment of subsidiary performance against return expectations and capital allocation objectives.

Regulatory Capital Management

• Collaborate with Group Regulatory Reporting teams to finalise regulatory capital submissions and management reporting.
• Manage regulatory reporting processes during critical reporting cycles, including reconciliation and sign-off activities.
• Oversee reporting accountability for capital-related regulatory returns, including BA610 capital reporting requirements.
• Ensure consistency between regulatory submissions, management reporting and capital planning outputs.

Business Partnering and Governance

• Build strong relationships with Country Treasury, Finance, Risk and Business stakeholders to support effective capital management.
• Support in-country ALCOs through the provision of capital analytics, insights and recommendations.
• Foster a strong culture of capital management discipline across AR entities.
• Ensure timely escalation of material capital risks, breaches, inefficiencies and emerging issues.
• Contribute to the continuous enhancement of capital management frameworks, methodologies and reporting capabilities.

Competencies

• Capital Management expertise
• Regulatory Capital and Basel III and IV knowledge
• Treasury and Balance Sheet Management
• Financial and Quantitative Analysis
• Data Analytics and Management Information Reporting
• Writing and Reporting (Advanced)
• Presentation Skills (Advanced)
• Stakeholder Management and Influencing (Advanced)
• Planning and Organising (Advanced)
• Relationship Management and Networking (Advanced)
• Problem Solving and Analytical Thinking (Advanced)
• Attention to Detail (Advanced)
• Commercial Acumen (Advanced)
• Ability to work effectively under pressure (Advanced)

Education and Experience Required

• Bachelor’s Degree in Accounting, Finance, Economics, Actuarial Science, Mathematics or related quantitative discipline.
• Postgraduate qualification in Finance, Treasury, Risk Management or related field preferred.
• Minimum 3-5 years’ experience in Banking, Treasury, Capital Management, Finance or Regulatory Reporting.
• Strong understanding of Basel capital frameworks and banking regulations.
• Experience in management reporting, forecasting and financial analysis.
• Advanced proficiency in Excel, PowerPoint and management information tools.
• Experience engaging with senior stakeholders and governance committees.
• Understanding of banking operating structures, capital allocation and financial resource management.

EducationBachelor`s Degrees and Advanced Diplomas: Financial Sciences (Required)

Click here to apply

Lead Specialist: Legal

Empowering Africa’s tomorrow, together…one story at a time.

With over 100 years of rich history and strongly positioned as a local bank with regional and international expertise, a career with our family offers the opportunity to be part of this exciting growth journey, to reset our future and shape our destiny as a proudly African group.

Belonging at Absa

Absa is committed to creating an inclusive workplace where everyone can thrive. We are an equal opportunity employer and welcome applications from suitably qualified individuals from diverse backgrounds. In support of our Diversity, Equity, Inclusion and Belonging (DEIB) commitments and Employment Equity objectives, preference may be given to candidates from underrepresented designated groups, including persons with disabilities. We encourage applicants who may require reasonable accommodation during the recruitment process to let us know so that appropriate support can be provided.

Job SummaryCIB Legal is currently looking for Principal Legal Counsel to join the Transactional Banking Legal Team. Whilst experience across all Transactional Banking products is required, the incumbent will be responsible for identifying, mitigating and managing legal risk across the Pan Africa Cash Management (CM) business. The incumbent is responsible for delivering expert-level insight on complex financial products, legal frameworks, and regulatory obligations to shape innovative, compliant, and commercially viable solutions across Pan Africa. This role integrates deep domain expertise in both financial structuring and legal advisory. It supports origination, structuring, execution, and governance of high-impact CIB transactions while influencing product development, legal strategy, and business enablement in a dynamic regulatory and commercial environment.

Job Description

Accountability:

Legal Risk

• a trusted advisor to business and other infrastructure areas; understands market and legal developments and their impact on business
• Lead structuring of complex financial products (e.g; Cash Management and Trade and Working Capital)
• Translate macroeconomic, regulatory, and client insights into tailored product solutions.
• Provide legal advice on transactional structuring, execution, and documentation aligned with commercial and regulatory requirements.
• Ensure product and legal solutions are viable across multiple jurisdictions with sound risk-return profiles.
• Contribute to and/or lead  industry-wide initiatives 

Risk Management and Governance

• Identify and mitigate legal and product-related risks across the transaction lifecycle.
• Develop legal risk frameworks, controls, and escalation protocols.
• Conduct product stress testing and scenario analysis to inform risk-adjusted structuring.
• Represent both legal and product domains in internal committees and governance forums.

Product Development and Innovation

• Shape the design and evolution of CIB products in response to client demand, market shifts, and regulatory trends.
• Localise global product offerings for South African and pan-African contexts.
• Guide pricing model development, term sheet drafting, and feasibility assessments.
• Embed automation, analytics, and digital enablement into product workflows.

Documentation and Policy Oversight

• Maintain high standards for legal templates, product documentation, and internal policies.
• Ensure consistency, accuracy, and compliance with best practice across all client-facing and internal documents.
• Contribute to internal training, legal knowledge repositories, and innovation forums.
• Drive continuous improvement in product and legal documentation standards.

Leadership & Management

• Demonstrates strong relationship management skills with clients and stakeholders
• Plan and manage projects and matters through to completion, including resourcing

• Contribute to the development and implementation of team objectives and strategy
•  Mentor junior legal and product professionals
• Work independently with minimal supervision and demonstrate the ability to supervise where appropriate

Education

• Bachelor of Laws (LLB) or equivalent legal qualification
• Admitted attorney/advocate (or equivalent jurisdictional qualification).
• Post Graduate diploma or master’s degree in Banking, Corporate or Commercial Law preferred.

Experience

• 10+ years post-admission legal experience in a top-tier law firm or in-house financial services legal role.
• 5-7 years’ experience in Corporate and Investment banking
• Extensive exposure to complex, cross-border CIB transactions across jurisdictions.
• Proven ability to advise and influence in a regulated, matrixed environment.

EducationPostgraduate Degrees and Professional Qualifications: Law, Military Science and Security (Required)

Click here to apply

Director, Digital and Change Enablement

Empowering Africa’s tomorrow, together…one story at a time.

With over 100 years of rich history and strongly positioned as a local bank with regional and international expertise, a career with our family offers the opportunity to be part of this exciting growth journey, to reset our future and shape our destiny as a proudly African group.

My Career Development Portal: Wherever you are in your career, we are here for you. Design your future. Discover leading-edge guidance, tools and support to unlock your potential. You are Absa. You are possibility.

Job SummaryReporting to the Managing Director and serving as a key member of the Country Management Committee, the Director will provide enterprise-wide leadership in reshaping how the Bank operates, serves clients and delivers sustainable value through digitalization, automation and transformational change.

Job Description

The Director, Digital and Change Enablement will shape and execute the Bank’s future-state business and operating model, ensuring that digital, automation, technology and change investments translate into measurable client, commercial and operational outcomes.

The role will particularly be accountable for:

• accelerating cash automation and digitization across the cash value chain;
• developing and embedding a fit-for-purpose shared operating model that improves scale, efficiency, standardization and service quality;
• accelerating digital adoption across all Bank business segments, ensuring that digital capabilities are embedded into products, propositions, processes and client journeys;
• translating digital adoption into measurable improvements in client experience, engagement, service quality and commercial performance;
• simplifying and redesigning processes, operating structures and customer journeys through automation and technology; and
• ensuring that the Bank derives maximum strategic and commercial value from Absa Group capabilities, platforms, partnerships and investments.

Key Responsibilities

Enterprise Transformation & Future-State Operating Model

• Shape and execute the Bank’s enterprise transformation agenda in direct alignment with the business strategy and strategic priorities of the Managing Director and Country Management Committee.
• Design and embed a future-state operating model that increases standardization, automation, scalability and accountability while reducing fragmentation, duplication and legacy complexity.
• Lead the development of shared capabilities and shared services operating models across appropriate functions and business segments to unlock economies of scale, improve service consistency and optimize the cost-to-serve.
• Identify opportunities to redesign end-to-end processes rather than simply digitizing existing ways of working.
• Establish clear transformation outcomes, investment priorities, benefits realization measures and executive-level governance.

Cash Automation & Transaction Transformation

• Provide strategic leadership for the Bank’s cash automation agenda, identifying opportunities to digitize, automate and optimize cash-management processes and related client journeys.
• Drive the migration from manual and fragmented cash processes towards automated, scalable and digitally enabled solutions.
• Partner with Corporate, Business Banking, Personal and Private Banking as well as other relevant business segments to improve cash-management propositions, transaction flows and client servicing through automation.
• Establish measurable outcomes for cash automation, including efficiency, transaction migration, client adoption, cost-to-serve, control effectiveness and client experience.
• Leverage data, technology, APIs, intelligent automation and emerging capabilities to create a more efficient and digitally enabled cash ecosystem.

Digital Adoption & Client Experience

• Own the enterprise agenda for digital adoption, working across business segments to ensure that digital capabilities translate into sustained client behavior change.
• Partner with business and product leaders to define adoption strategies for priority digital propositions, channels and journeys.
• Establish a clear linkage between digital adoption and client experience, using data and client insights to understand where digital journeys create value, where friction exists and where intervention is required.
• Develop adoption strategies that move beyond technology deployment to focus on active usage, client migration, engagement, retention and experience.
• Ensure digital adoption is embedded within business performance objectives and is measured through clear commercial, operational and client-experience outcomes.
• Drive consistent and integrated experiences across physical, digital, assisted and self-service channels.

Digital Business Model & Channel Transformation

• Shape the Bank’s digital and alternate-channel strategy to support growth, client acquisition, engagement and transaction migration.
• Accelerate adoption of mobile, online, self-service, API-enabled, ecosystem and embedded-finance capabilities where these create strategic advantage.
• Ensure digital propositions are designed around end-to-end client journeys and needs, rather than individual products or channels.
• Identify opportunities to simplify client journeys and remove points of friction through digitisation, automation and data-driven engagement.
• Translate emerging technology and market trends into commercially viable opportunities for the Bank.

Enterprise Process Digitization & Automation

• Lead the strategic agenda for process simplification, digitization and intelligent automation across the Bank.
• Prioritise high-value processes based on client impact, strategic importance, cost-to-serve, risk, scalability and value creation.
• Champion the use of automation, artificial intelligence, data and technology to materially improve productivity and service delivery.
• Ensure automation initiatives deliver sustainable benefits and do not simply replicate inefficient legacy processes in digital form.

Strategic Technology & Group Enablement

• Provide strategic direction on the technology capabilities required to enable the Bank’s future business and operating model.
• Optimise the use of Absa Group platforms, capabilities, architecture and investments, while ensuring appropriate flexibility to respond to Botswana-specific market and client requirements.
• Work with Group and country stakeholders to resolve architectural interdependencies and maximise the value of shared technology and digital investments.
• Ensure technology investment decisions are driven by strategic business outcomes, client value and measurable return on investment.

Transformation Governance, Investment & Benefits Realization

• Establish disciplined governance across the enterprise transformation portfolio, ensuring alignment with strategic priorities and effective execution.
• Set and monitor executive-level measures for digital adoption, client migration, client experience, automation, productivity, cost-to-serve, revenue opportunity and benefits realisation.
• Ensure major transformation investments have clear business cases, accountable sponsors, measurable outcomes and robust benefits tracking.
• Provide transparent reporting to the Managing Director and Country Management Committee on progress, risks, value delivery and strategic dependencies.

Leadership, Culture & Change

• Build an enterprise-wide culture that embraces digital adoption, innovation, simplification and continuous improvement.
• Lead organisational change by ensuring that people, processes, technology and leadership behaviours are aligned to the future-state operating model.
• Develop high-performing digital, transformation and change capabilities and build strong partnerships with business, operations, technology, product and client-facing teams.
• Influence senior stakeholders and create alignment across business segments around enterprise transformation priorities.

Risk, Resilience & Governance

• Ensure digital, automation and transformation initiatives operate within the Bank’s risk appetite and regulatory requirements.
• Maintain strong oversight of operational resilience, cybersecurity, data, technology risk, compliance and control effectiveness within the transformation agenda.
• Ensure transformation delivers simplification and efficiency without compromising control, resilience or client trust.

Minimum Requirements

Qualifications

• Bachelor’s Degree in Finance, Economics, Risk Management, Accounting, Mathematics or related discipline from a recognized university.
• MBA or postgraduate qualification will be an added advantage.
• Senior executive experience leading enterprise transformation, digital adoption, operating model redesign or business transformation within a complex financial-services environment.
• Demonstrable track record of cash automation and transaction/process digitisation, preferably within banking.
• Proven experience designing and implementing shared-services or shared operating models that deliver measurable efficiency and service improvements.
• Demonstrated success in driving digital adoption across multiple business segments, with evidence of sustained client migration and usage.
• Strong track record of linking digital and operational transformation to client experience, commercial performance, productivity and cost-to-serve.

Experience

• Minimum 10 years’ experience in banking or financial services with emphasis on enterprise strategy and transformation leadership.
• At least 5 years in a senior executive or leadership role within a regulated financial institution.
• Demonstrable understanding of operating model and shared-services design.
• Proven experience engaging Boards, regulators and executive leadership teams.
• Experience in digital adoption and client experience transformation.
• Commercial and financial acumen
• Executive stakeholder influence and change leadership

Key Competencies

• Strategic and commercial acumen
• Strong governance and regulatory understanding
• Executive leadership and influencing capability
• Excellent analytical and decision-making skills
• Strong stakeholder management capability
• High ethical standards and integrity
• Strong communication and presentation skills
• Ability to operate effectively in a dynamic and evolving environment.

What We Offer

• Opportunity to shape the strategic risk agenda of a leading financial institution.
• Executive leadership role with significant organisational impact.
• Competitive executive remuneration and benefits package.
• Dynamic and collaborative working environment.
• Opportunity to contribute to Botswana’s financial sector resilience and sustainable growth.

Please note that we do not accept hard copies of applications and only short-listed candidates will be responded to. 

 Closing Date: 9th October 2026

EducationBachelor’s Degree: Business, Commerce and Management Studies (Required)

Manager Project

Bring your possibility to life! Define your career with us

With over 100 years of rich history and strongly positioned as a local bank with regional and international expertise, a career with our family offers the opportunity to be part of this exciting growth journey, to reset our future and shape our destiny as a proudly African group.

Job DescriptionProject Management: Monitors the progression of a project at every stage and ensure that the objectives of a project are meet | Quality Assurance: Maintain a desired level of quality in a service or product, especially by means of attention to every stage of the process of delivery or production | Meeting deadlines: Completes task timeously | Stakeholder management: Ensure that stakeholders are identified and engaged | : | : | : | :

QualificationsBachelor`s Degrees and Advanced Diplomas – Business, Commerce and Management Studies, Customer Excellence – Service Delivery (Meets all of the requirements), Digital familiarity (Meets some of the requirements and would need further development), Enabling team success (Meets all of the requirements), Openness to change (Meets some of the requirements and would need further development), Planning and organising (Meets all of the requirements), Project and Programme Management (Meets all of the requirements), Project Management

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We wish you all the best with your applications