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Customer Support Prestige
Empowering Africa’s tomorrow, together…one story at a time.
With over 100 years of rich history and strongly positioned as a local bank with regional and international expertise, a career with our family offers the opportunity to be part of this exciting growth journey, to reset our future and shape our destiny as a proudly African group.
My Career Development Portal: Wherever you are in your career, we are here for you. Design your future. Discover leading-edge guidance, tools and support to unlock your potential. You are Absa. You are possibility.
Job Summary• To deliver a smooth, unfragmented and consistent customer experience at all touch points and at all stages of the customer’s journey.
• Assist SME Relationship Manager to manage a portfolio of SME Customers by efficient delivery of the execution of all transactional operations and processing and follow up on credit request, applications and other requests.
• Adhere to complaint management policy and aim at First Day Resolution.
• Promote SME banking to new clients to increase market share and to cross-sell and upsell to deepen share of wallet.
• Build long term relationship with clients through regular communication and a close follow up and follow through of all requests.
• Increase the digital adoption by SME clients.
• Demonstrate advanced product knowledge and provide adapted solutions to customers.
Job Description
Key accountabilities
Accountability: Sales and Customer Service
- Actively seeks ways and implements actions to provide an excellent customer service throughout the customer journey to promote Customer Experience Index.
- Provide assistance, advice to customers and manage any complaints by providing proactive solutions while aiming for FDR.
- Participate in the initiatives to achieve the objectives of SME in terms of income and costs.
- Promote use of remote and digital channels and migrate customers to use our digital channels.
- Undertake all end-to-end operations duties.
- Process and follow up credit applications for facilities from application to disbursement.
- Ensure proper follow up and execution of all customer requests and ensuring that regular feedback is provided to customers at all times.
- In terms of communication, good writing and speaking in English and French.
- Assist SME RMs in management of Delinquency list.
Accountability: Operational Rigour
- Achieve operational rigour excellence in all aspects of procedures and processes undertaken to ensure a satisfactory audit.
- Comply with all relevant legislations and regulatory guidelines, Absa Policies, processes and procedures, e.g. Financial Intelligence and Anti Money Laundering Act, Code of Banking Practice, Fraud prevention and money laundering procedures, Minimum Operating Standards, Branch & Cash Operations Guideline, End to End Cash Management, etc.
Accountability: Team working
- Working with the SME team to deliver exceptional business performance
- Demonstrate Team Spirit by providing support to colleagues within SME when required.
- Work collaboratively with colleagues for the smooth running of the business.
- Depending on business contingencies, you may be called upon to perform other duties assigned to you by management.
- Agree performance development objectives with line manager
- Pursue self development to increase personal effectiveness acknowledging strengths and areas for development.
- Demonstrate the values of Absa
- Participate actively in the Bank’s activities
EducationBachelor’s Degree: Business, Commerce and Management Studies
Junior Officer: Customer Service
Empowering Africa’s tomorrow, together…one story at a time.
With over 100 years of rich history and strongly positioned as a local bank with regional and international expertise, a career with our family offers the opportunity to be part of this exciting growth journey, to reset our future and shape our destiny as a proudly African group.
Job SummaryTo deliver customer support services to enhance the customer experience through the execution of predefined objectives as per agreed standard operating procedures (SOPs). Selecting this role has a compensation & benefit impact in Seychelles. Please contact Reward for details.
Job Description
Customer Service: Respond efficiently, accurately and courteously to all customer service matters, complaints, requests | Support the development and maintenance of processes in Customer Services Centre: Adhere to all processes in the CMP Customer Services centre and identify opportunities to improve Client Servicing processes | Monitor and control risk associated with the Customer: Ensure that all activities performed in providing Customer Services comply in all respects with Absa’s risk and compliance policies and procedures as well as legal and regulatory requirements | Stakeholder Management: Establish and maintain good professional relationships with relevant stakeholders so as to remain abreast of their needs and issues and respond rapidly and effectively | Self-development: Owning and being proactive about own training and development | : | : | :
EducationFurther Education and Training Certificate (FETC): Business, Commerce and Management Studies (Required)
Absa Bank Limited is an equal opportunity, affirmative action employer. In compliance with the Employment Equity Act 55 of 1998, preference will be given to suitable candidates from designated groups whose appointments will contribute towards achievement of equitable demographic representation of our workforce profile and add to the diversity of the Bank.
Absa Bank Limited reserves the right not to make an appointment to the post as advertised
Junior Officer: Customer Service – Randburg
Empowering Africa’s tomorrow, together…one story at a time.
With over 100 years of rich history and strongly positioned as a local bank with regional and international expertise, a career with our family offers the opportunity to be part of this exciting growth journey, to reset our future and shape our destiny as a proudly African group.
Job SummaryTo deliver customer support services to enhance the customer experience through the execution of predefined objectives as per agreed standard operating procedures (SOPs). Selecting this role has a compensation & benefit impact in Seychelles. Please contact Reward for details.
Job Description
Customer Service: Respond efficiently, accurately and courteously to all customer service matters, complaints, requests | Support the development and maintenance of processes in Customer Services Centre: Adhere to all processes in the CMP Customer Services centre and identify opportunities to improve Client Servicing processes | Monitor and control risk associated with the Customer: Ensure that all activities performed in providing Customer Services comply in all respects with Absa’s risk and compliance policies and procedures as well as legal and regulatory requirements | Stakeholder Management: Establish and maintain good professional relationships with relevant stakeholders so as to remain abreast of their needs and issues and respond rapidly and effectively | Self-development: Owning and being proactive about own training and development | : | : | :
EducationFurther Education and Training Certificate (FETC): Business, Commerce and Management Studies (Required)
Absa Bank Limited is an equal opportunity, affirmative action employer. In compliance with the Employment Equity Act 55 of 1998, preference will be given to suitable candidates from designated groups whose appointments will contribute towards achievement of equitable demographic representation of our workforce profile and add to the diversity of the Bank.
Absa Bank Limited reserves the right not to make an appointment to the post as advertised
All the best with your applications
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