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Customer Service Agent
| Closing Date | 2024/11/22 |
| Reference Number | SHO241119-1 |
| Job Title | Customer Service Agent |
| Job Type | Permanent |
| Location – Country | South Africa |
| Location – Province | Western Cape |
| Location – Town or City | Brackenfell , Cape Town |
Purpose of the Job
The purpose of the Customer Service Agent role is to provide our customers with the best customer service experience.This role will answer questions, resolve any emerging problems, and provide product / service information with accuracy and efficiency to our customers as needed. The role is a critical part of company’s frontline company support, ensuring customers’ requests are actioned with a sense of urgency, care, and understanding. The Customer Services Agent ensures that customer calls and concerns are properly considered, captured on the system, and resolved with the goal of creating an exceptional experience in an environment of shared team knowledge. To ensure that we optimise our service delivery to our customers and align with our teams, this role the working hours are a 45-hour work week scheduled according to a planned weekly schedule (any five days from Monday to Sunday (shift work), including public holidays) within legislative requirements.
Job Advert Details
Job Category Customer Service
Job Objectives
Delivering high quality customer service and continually contributing towards a culture of customer service
excellence – being passionate about the customer experience!
Managing all incoming calls and communicating clearly with our customers, providing support pertaining to questions, resolution of any emerging problems and product / service information with accuracy.
Being proactive to urgent/emergency situations in accordance with product/service guidelines.
Providing timely escalation of requests and updating our customers on the progress of resolution.
Remaining knowledgeable of performance requirements, brands, products, campaigns, and process documentation – being passionate about your own development!
Ensuring all service level goals are understood and achieved.
Taking the necessary steps to drive up customer retention.
Following all set Shoprite standards, policies and procedures and providing input when something is not working as well as it should.
Proactively seeking ways to continuously improve the customer experience.
Taking initiative and assist teammates in need, where possible (example: with knowledge transfer or language barrier with customer).
Supporting other responsibilities that may be assigned from time to time.
Qualifications
Grade 12 / Matric – (essential)
Degree/Diploma or Courses in Communications or a related field – (beneficial)
Experience
+2 years’ experience in a Customer Services environment or similar role – (essential).
Knowledge and Skills
Strong proficiency in Microsoft Office 365, including SharePoint Online – (essential).
Experience in a retail / contact centre environment – (desired)
Pharmacy Sales Assistant
| Closing Date | 2024/11/21 |
| Reference Number | SHO241114-4 |
| Job Title | Pharmacy Sales Assistant |
| Job Type | Permanent |
| Location – Country | South Africa |
| Location – Province | Western Cape |
| Location – Town or City | Stellenbosch |
Purpose of the Job
Medirite Plus Stellenbosch seeks a customer-focused, hard-working pharmacy sales assistant to ensure the smooth operation of in-store retail operations. Responsibilities of the pharmacy sales assistant include greeting customers, monitoring customer activity to prevent shoplifting, arranging visual displays, processing customer refunds, etc. You should also be able to identify customers’ needs and suggest products that will best meet those needs.
This position is offered on a part-time basis.
Our Group and all its operating companies are committed to creating, embracing, and preserving a diverse workplace that values the unique talents, perspectives, backgrounds, and abilities that enrich our organisation. A place where everyone matters and feels included.
Job Advert Details
Job Category Retail
Job Objectives
Handling payments and balancing sales and receipts according to company procedure.
Be aware of new products and keep your product knowledge up to date.
Restocking items and organizing the sales floor according to standard operating procedures.
Regularly conducting price audits to identify and rectify price discrepancies.
Processing customer payments using the stores’ Point of Sale (POS) system.
Maintaining product knowledge to offer advice and recommendations.
Stay up to date on all promotions and special offers.
Maintain visual merchandising standards.
Conduct proper housekeeping.
Handle all customer queries timeously and escalated to higher management when necessary.
Qualifications
Essential:
Grade 12 qualification
Experience
Essential:
At least 5 months of point of sale / till point experience within a retail environment.
Proven retail sales experience.
Knowledge and Skills
Computer literate.
Bilingual, preferably fluent in Afrikaans and English.
Engaging and friendly personality.
Knowledgeable of payment procedures (e.g. cash, cheque, bank card, credit cards, coupons, vouchers).
Knowledgeable of stock-receiving procedures and merchandising standards.
Solid understanding of customer service principles.
The ability to work in a fast-paced environment.
Strong organizational skills.
Effective communication skills.
Exceptional customer service skills.
Detail-oriented.
Supply Chain Analyst
| Closing Date | 2024/11/23 |
| Reference Number | SHO241115-1 |
| Job Title | Supply Chain Analyst |
| Job Type | Permanent |
| Location – Country | South Africa |
| Location – Province | Western Cape |
| Location – Town or City | Cape Town |
Purpose of the Job
The purpose of the Data Analyst role is to extract, analyse, and interpret data to leverage competitive advantage, supporting business decision-making through actionable trends and insights. This role is designed to enhance the individual’s analytical skills and proficiency in data communication while collaborating within a cross-functional, agile team. The Data Analyst execute various data analytics tasks, including basic modelling and scenario framing to solve business problems, and effectively communicates findings to facilitate sound commercial decisions. This position emphasizes continuous skill development and maintaining clear, concise communication of data-driven insights.?
Job Advert Details
Job Category Logistics
Job Objectives
Work with business stakeholders to understand and correctly frame analysis requirements, hypotheses and questions and propose fit-for-purpose data led solutions.
Work with business, technology, and development teams to identify and agree on the right data and application of the right analytical techniques to produce the right business insights.
Assist in transforming complex data into meaningful formats and graphical reports by writing clear and effective business requirements and making necessary modifications as needed.
Design, code, debug, test, document, and support applications consistent with established business requirements and specifications and actively participate in post-implementation reviews to ensure successful deployment and usability.
Build and publish comprehensive and compelling dashboards, reports and analytical findings including insightful observations, commentary, and recommendations to optimize spend or increase the effectiveness of business initiatives.
Support with complex data related queries from business stakeholders, helping to resolve issues or enable understanding and integration of findings to unlock key insights.
Validate datasets and reports and proactively resolve any data or metric related issues.
Evaluate the accuracy of data sources and data gathering techniques and ensure data quality and integrity is maintained throughout the analytics process.
Maintain documentation, user guides or training material, ensuring the consistent application of language and definitions.
Collaborate across teams and function to fully leverage data and enable transformative insights that drive sound business decisions.
Stay updated on developments in data analytics and adjacent fields to ensure the latest techniques and methods are applied to enhance data analysis practices at Shoprite.
Qualifications
Diploma or Degree in a quantitative field such as Statistics, Mathematics, Economics, Computer Science, Engineering, or related field – (essential).
Experience
Minimum of 1 years’ experience working within a Data Analyst position
Knowledge and Skills
Basic proficiency in data analysis tools and techniques (e.g., SQL, Excel, Python, R).
Basic knowledge of Tableau and PowerBI for data visualisation.
Has strong attention to detail
C# Developer
| Closing Date | 2024/11/25 |
| Reference Number | SHO241008-5 |
| Job Title | C# Developer |
| Job Type | Permanent |
| Location – Country | South Africa |
| Location – Province | Gauteng |
| Location – Town or City | Greenside |
Purpose of the Job
As a Full Stack Developer in the Research and Development team, you play a vital role in building and maintaining robust, scalable, and interactive web applications, addressing both user needs and technical requirements throughout the development lifecycle. You will work at the forefront of new technology, solving the challenges that impact the front-end and back-end architecture, and deliver a positive user experience. Core to this role is specialist knowledge of front-end and back-end coding languages, development frameworks and third-party libraries.
Job Advert Details
Job Category IT
Job Objectives
Work across the full stack, assisting with the build of highly scalable distributed solutions that enable positive user experiences.
Provide specialist support in the development of new features and infrastructure development in support of rapidly emerging business and project requirements.
Provide support in the development of solutions according to standards and best practice for frontend, back-end and integration to other solutions.
Assist with new projects from conceptualisation to deployment, ensuring the delivery of software solutions to minimum viable product (MVP) standard.
Support the build of end-to-end systems optimised for speed and scale.
Ensure application performance, uptime, and scale, maintaining high standards of code quality and thoughtful application design.
Develop reliable, effective and robust APIs.
Test software to ensure responsiveness and efficiency. Troubleshoot, debug and upgrade software as required.
Work with agile development methodologies, adhering to best practices and pursuing continued learning opportunities.
Work with technical and business stakeholders to produce scalable software solutions to MVP standard.
Remain abreast of and understand current trends in web applications and programming languages to inform current solutions. Continuously make recommendations to improve effectiveness.
Qualifications
Diploma or degree in Information Systems, Computer Science or equivalent – (essential).
Experience
+2 years’ experience as a Full Stack Developer or similar role – (essential).
Experience in a corporate, retail environment in a similar role – (beneficial).
Demonstrable experience building large-scale software applications – (essential).
Knowledge and Skills
Exposure to and experience with various front-end and back-end development tools, namely:
Postgres, Elastic, Redis
Java, C#, Nodejs
Kubernetes, Docker
Kafka, WebSockets
Jenkins, BitBucket
Oracle environment
All the best with your applications
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