Xneelo Vacancies

To apply, click on the link at the end of the posts and all the best with your applications.

Administrative Assistant

Job description

At xneelo, we enable businesses to create and trade online through reliable, consistent hosting services.

We’re seeking an Administrative Assistant to support our Customer Support team with daily operations, real-time customer assistance, and ad-hoc projects. This hybrid role is based at our Durbanville head office and reports directly to the Customer Service Manager(s).

It’s a dynamic, collaborative environment and a great opportunity for someone starting their career or seeking a change in career.

What you’ll be doing

You’ll be the backbone of our Customer Support team, making sure everything runs like clockwork.

Your day-to-day will include:

● Handling system-related tickets when automated processes need a helping hand.

● Responding to customer emails for things like refunds, account verifications, payment updates, and domain transfers.

● Directing calls to the right people and ensuring Live Chat queries are answered on time.

● Capturing and compiling data for reports, customer reviews, and cancellations.

● Keeping ticket queues tidy and assigning queries when the Service Level Coordinators are unavailable.

● Taking on ad-hoc projects, bulk admin tasks, and invoice-run support.

● Managing repetitive but important workflows like clearing spam queues or fixing domain order errors.

● Matching unallocated payments to the correct customer accounts.

What makes you a great fit:

● You’re detail-driven and accurate—mistakes don’t slip past you.

● You’re friendly, empathetic, and patient in all interactions.

● You communicate clearly, both in writing and speaking.

● You’re open to feedback and eager to grow your skills.

● You can work independently but love collaborating too.

● You’re resourceful when problems pop up and can think outside the box.

● You’re adaptable—change doesn’t throw you off track.

● You’re comfortable with technology and basic troubleshooting.

Who you are:

● A proactive problem-solver with a focus on process improvement and thinking outside the box.

● Accurate and detail-oriented in all aspects of work.

● Strong time management skills with the ability to multitask and switch between tasks effectively.

● Flexible and adaptable to changes in the role, systems, and people you work with.

● A positive team player who works well independently and in collaboration with others.

● Receptive to feedback, demonstrating a willingness to learn and grow.

● Possess a strong work ethic, with meticulous focus and discipline.

● Driven to get things done with a natural sense of urgency.

● Passionate about the value of customer service and committed to demonstrating its importance to the business.

Skills & Experience:

● Matric (or equivalent) is a must.

● Above-average typing speed.

● Previous admin experience is an advantage.

● Strong organisational skills, time management, and problem-solving abilities.

Click here to apply

Software Engineer

Job description

At xneelo, it starts with purpose. We’re business enablers offering a hosting service for our customers to create and transact online. We spend each day working hard to retain the trust of our customers. Inspired by our brand promise ‘trusted in hosting’, we deliver a web hosting service that is reliable and consistent, focusing on infrastructure stability, good value and consistent service delivery.

Our backend software engineers make sure that when a customer hits a button in a Web application, magic happens on hosting infrastructure in a data centre somewhere in the world.

A large scale, mass-market hosting infrastructure is a complex beast requiring quality automation and processes to make sure it can scale and perform optimally, 24x7x365.

Product development at xneelo looks to the engineering of the backend infrastructure as a vital component of being able to delight our customers – by being part of transforming complexity into click-of-a-button simplicity.

We are passionate about frequent, iterative delivery of high-quality software and aim to build lasting solutions using Agile principles and the latest technology available.

We work together in autonomous teams that take full responsibility for their own part of the xneelo ecosystem and require an understanding of the Agile development philosophy.

Like what you hear? Well, let’s break it down:

Basically, you will be involved in

• Solving interesting and large scale backend technical challenges
• Being part of figuring out how we get better at what we do
• Looking for opportunities to innovate and optimize
• Understanding the needs of the customer in order to deliver innovative, robust solutions (In collaboration with the Product Owner and stakeholders of course)
• Supporting the customer from an operational perspective when escalated by the Client Services team

You probably have a passion for

• Programming, open-source Technologies and IT in general
• Optimal systems and simple procedures
• Agile development and a self-organizing team environment
• Sharing ideas and innovation

Job requirements

You have a passion for

• Design & development of backend software and APIs
• Object-oriented programming using a language like Ruby
• Software development within the Linux/Unix environment
• Software development using a containerization platform like Docker or Kubernetes
• Agile development practices (team focus, continual improvement, automated tests, refactoring, continuous integration, pair programming)
• Effective communication
• Self-motivation and self-management
• Life-Long Learning

Your qualifications include

• BSc majoring in Computer Science will be advantageous, however, your ability to demonstrate your track record of writing quality backend software is what ultimately counts
• A minimum of 4+ years of software development experience
• Minimum of 2 years supporting a large scale application in an operational capacity

If your experience includes the following, it would be great

• Thinking like a hacker and diving into the security details of the software you’ve built
• Experience with Rancher, Docker Swarm or other container orchestration platforms
• Understanding of database design and performance tuning (MySQL, Redis, etc.)
• Experience with DevOps on a linux based platform
• Experience with system administration on a linux based platform

Click here to apply

Senior Full Stack Web Developer: Cloud Services

Job description

At xneelo, it starts with purpose. We’re business enablers offering a hosting service for our customers to create and transact online. We spend each day working hard to retain the trust of our customers. Inspired by our brand promise ‘trusted in hosting’, we deliver a web hosting service that is reliable and consistent, focusing on infrastructure stability, good value and consistent service delivery.

Xneelo is looking for senior full-stack developers to spearhead the development of our brand-new product: xneelo Cloud.

Xneelo Cloud is a versatile, Infrastructure-as-a-Service cloud product offering scalable compute, storage, and network resources. This product is currently in beta, and is getting ready for full market release in the near future.

This is an exciting opportunity to be part of a team that is launching a new flagship Cloud product for xneelo. Our initial launch is focused on the South African market, and rapidly building on the Cloud features to add ongoing value to our customers. Once this is achieved, we plan to expand to the global market.

The Cloud product team is a close-knit, engaged, and productive group that is passionate about Cloud. As a developer in the team you’ll be responsible for building the tools, services and dashboards that our customers use to create their own virtualised environments.

You’ll work closely with the infrastructure team, building on top of the underlying compute and storage infrastructure, powered by OpenStack and Ceph. Python is primarily used to build and customise our open-source dashboard. 

The Cloud team is also pioneering Go as the team’s primary language, whereas Ruby on Rails is more widely used within xneelo. Other items in our tech stack toolbox are Typescript, React, k8s, Redis, MariaDB, PostgreSQL, and Gitlab to name a few.

The experience and approach we’re looking for

• Senior full-stack Web application developer
• Strong API and database design and implementation skills
• Self-motivated, engaged, and committed team player
• DevOps and SRE thinking, secure coding, and overall end-to-end system ownership
• Values working in a self-organizing team environment and subscribes to leadership through ability and knowledge, not title
• Strive to grow your own and others’ software craftsmanship
• Largely aligns with the Agile manifesto and its underlying principles
• Interest and investment in building a new Cloud product

Job requirements

Bonus Points

• Previous Cloud experience
• React, Django, and AngularJS experience
• Domain Driven Design experience
• Ruby, Go, Typescript, or Python experience
• Since the primary language used in the team is Go, experience with this tech stack will be highly beneficial
• Given the product domain, any Linux or cloud platform system administration or advanced user experience
• Kubernetes and Gitlab experience
• We are looking for talented engineers to join us and help get this team and product up and running and the salary will be negotiable, commensurate with your skills and track record.

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Overall disposition

The ideal candidate will have a passion for:

• Using technology to serve client requirements
• Programming, open-source technologies, and IT in general
• Developing Quality, Secure Optimal systems and simple procedures
• Agile development and a self-organising team environment
• Sharing ideas and innovation
• Ongoing learning and improvement

A high level of proficiency in the following

• Utilizing Cloud Services such as AWS, Azure or GCP to build software solutions
• Database design and performance tuning (MySQL or similar)
• Software development within the Linux/Unix environment
• Agile development practices (TDD, refactoring, continuous integration, pair programming)
• Microservice principles and development
• Understanding of and development using Containers
• A DevOps background would be beneficial
• Linux systems administration skills will be an advantage
• Experience working with Go

Responsibilities

• Design & development of backend software and APIs
• Object-oriented programming using a language like Ruby
• Design & development of frontend components using React
• Software development within the Linux/Unix environment
• Agile development practices (team focus, continual improvement, automated tests, refactoring, continuous integration, pair programming)
• Effective communication
• Self-motivation and self-management

Qualifications

BSc or BTech majoring in Computer Science will be advantageous, however, your ability to demonstrate your in-depth understanding of the web technologies and sound software engineering practices will trump a formal qualification. A minimum of 5+ years of software development experience. Minimum of 2 years supporting a large-scale application in an operational capacity.

Click here to apply

Technical Customer Service Consultant

Job description

At xneelo, it starts with purpose. We’re business enablers offering a hosting service for our customers to create and transact online. We spend each day working hard to retain the trust of our customers. Inspired by our brand promise ‘trusted in hosting’, we deliver a web hosting service that is reliable and consistent, focusing on infrastructure stability, good value and consistent service delivery.

We are seeking Technical Customer Service Consultants for our Durbanville office. In our fast-paced and dynamic environment, you will find a rewarding career that brings fulfilment through resolving customer queries via chat, telephone, or email. Your role will address technical issues related to web hosting, email setups, and control panel support. You’ll be helping our growing local and international customer base make informed decisions and ensuring their satisfaction with every interaction.

As a member of our self-organising team, you’ll thrive in a collaborative and autonomous environment that prioritises quality. Our flat organisational structure opens doors for your career growth, supported by a culture of mentorship and coaching. You’ll receive comprehensive onboarding and structured training to ensure you’re fully equipped for success.

Your daily responsibilities would include:

• Assisting customers with email setups across various mail programs. 
• Troubleshooting and assisting with email delivery queries and email setups by applying your understanding of various mail access methods like POP and IMAP.
• Troubleshooting and assisting with web hosting-related queries, by applying your domain knowledge, which would include a high-level understanding of various content management systems, of which WordPress would be an example.   
• Assisting customers in navigating our hosting control panel. 
• Offering an extension of after-hours support to our customers on behalf of various technical departments. 

The ideal candidate:

• Demonstrates a passionate belief in the value of Customer Service to the business through principles and past actions/achievements;
• Communicates with insight and understanding, concisely and clearly;
• Is consistently patient, amicable and responsive in dealing with all people;
• Demonstrates consistent administrative efficiency and accuracy; and
• Is tenacious in pursuing constructive relationship outcomes.
• Has experience working with live chat

Demonstrates a high level of proficiency in:

• Communication: Written and spoken English;
• Listen and comprehend;
• Convey understanding of concepts, principles and procedures;
• Administrative skills, attention to detail and troubleshooting;
• Comprehending customer requirements and responding with the most simple, effective course of action on behalf of the business (“first-time-right” principle);
• Understanding technical- and business concepts at a high level;
• Questioning, taking ownership of and simplifying the tasks to achieve business outcomes.

Job requirements

Qualifications and experience:

• A matric pass or equivalent is essential.
• Minimum of two years of experience in a technical customer-service/-support environment.

Advantageous:

• Linux experience

What to expect:

• Starting salary: R17 000
• Technical Support is a 24/7 team, so there will be shift work.

Click here to apply

Customer Service Consultant

Job description

At xneelo, it starts with purpose. We’re business enablers offering a hosting service for our customers to create and transact online. We spend each day working hard to retain the trust of our customers. Inspired by our brand promise ‘trusted in hosting’, we deliver a web hosting service that is reliable and consistent, focusing on infrastructure stability, good value and consistent service delivery.

We are looking for Customer Service Consultants for our Durbanville office. In this fast-paced and rewarding role, you’ll be the driving force behind ensuring that each customer’s query is resolved to the highest quality. Whether it’s domain names, ordering, customer accounts, or billing administration, you’ll engage with customers through chat, telephone, or email, ensuring they are fully satisfied with the assistance they receive.

As a member of our self-organising team, you’ll thrive in a collaborative and autonomous environment that prioritises quality. Our flat organisational structure encourages career growth, supported by a culture of mentorship and coaching. You’ll receive comprehensive onboarding and structured training to ensure you’re fully equipped for success.

Daily responsibilities would include:

• Providing efficient support and recommendations to customers regarding web hosting and billing-related queries to enhance their overall experience;
• Collaborating with the team to optimise processes and creatively solve problems;
• Observing and enhancing the tools necessary for the efficient execution of your responsibilities;
• Providing mentorship and coaching to fellow team members, contributing to their growth;
• Taking ownership as a key stakeholder for the Customer Support Team, ensuring alignment and excellence;
• Skillfully troubleshooting a variety of web hosting functionalities, including websites, email, and DNS;
• Empowering customers by educating them on utilising our self-help guides efficiently.

The ideal candidate:

• Demonstrates a passionate belief in the value of Customer Service to the business through principles and past actions/achievements;
• Communicates with insight and understanding, concisely and clearly;
• Is consistently patient, empathetic, amicable and responsive in dealing with all people;
• Demonstrates consistent administrative efficiency and accuracy; and
• Is tenacious in pursuing constructive relationship outcomes.

Demonstrates a high level of proficiency in:

• Communication: Written and spoken English;
• Listening and comprehension;
• Convey understanding of concepts, principles and procedures;
• Administrative skills, attention to detail and troubleshooting;
• Problem-solving: the ability to analyse customer issues, identify root causes, and propose appropriate solutions. This involves being resourceful, resilient, creative, and proactive in resolving customer queries.
• Time Management: effectively managing tasks and workload by priority;
• Adaptability: Flexible and open to change, and able to adjust approach based on customer needs or evolving circumstances.
• Technical Aptitude: Comfortable in using technology and have the ability to troubleshoot. Understanding technical and business concepts at a high level.

Job requirements

Qualifications and Experience:

• A matric pass or equivalent is essential.
• Minimum of two years experience in a customer-service/ customer-support environment.

What to expect:

• Starting salary: R17 000
• Shift work

Click here to apply

Incident Management Practice Lead

Job description

At xneelo, it starts with purpose. We’re business enablers offering a hosting service for our customers to create and transact online. We spend each day working hard to retain the trust of our customers. Inspired by our brand promise ‘trusted in hosting’, we deliver a web hosting service that is reliable and consistent, focusing on infrastructure stability, good value and consistent service delivery.

About the role

In the dynamic world of IT, incidents are an inevitable part of the journey. At xneelo, we don’t just react to challenges; we embrace them as pivotal opportunities for growth and resilience. We’re seeking a creative, intelligent, and resourceful Incident Management Practice Lead to propel our incident response and resolution capabilities to unprecedented levels.

Reporting directly to the Head of IT Infrastructure, you will be the definitive owner of xneelo’s Incident Management practice. Your mission will be to embed its principles and practices deeply across the entire organisation, transforming every incident into a powerful learning experience.

Key Responsibilities:

• Own and Evolve the Practice: Take full ownership of xneelo’s Incident Management Practice, continuously refining processes, tools, and best practices.
• Evangelise Incident Management: Champion the value and importance of a robust incident management culture across all teams.
• Drive Process Excellence: Develop and implement streamlined incident processes, ensuring clarity, efficiency, and consistent application.
• Empower Through Training: Design and deliver comprehensive training programs to equip all employees with the knowledge and confidence to effectively identify, report, and contribute to incident resolution.
• Lead and Empower Champions: Steer our dedicated group of incident management champions, guiding their discussions to identify challenges and unearth key learnings. This will strengthen the group’s capacity to drive incident management maturity across the organisation through effective incident handling and conducting blameless post-mortems.
• Foster a Learning Culture: Cultivate an environment where every incident is seen as a crucial learning opportunity, systematically reducing the likelihood of future repeats.
• Drive Continual Improvement: Apply a tenacious approach to identify root causes, implement preventative measures, and ensure ongoing enhancements to our systems and processes.

What You’ll Bring:

You are an exceptional individual with a blend of critical skills and an invaluable mindset –

• Exceptional Communication & Collaboration: An excellent communicator, both verbally and in writing, you excel at building rapport and fostering strong relationships. You get on well with people and are adept at navigating crucial conversations with a candid, “clear and kind” approach. You’re comfortable partnering with product owners, engineering, support, and leadership to align on priorities, balance trade-offs, and implement incident practice improvements without unnecessarily disrupting product delivery. You also have experience working with 3rd party systems and collaborating with 3rd party suppliers.
• Deep Technical Expertise & Experience: You possess relevant IT systems management experience, with a clear advantage in incident management. You have broad exposure relating to software systems, IT infrastructure & security, and data centers. Crucially, you have a successful track record at running Root Cause Analysis sessions, often known as Blameless Post-Mortems.
• Growth Mindset & Innate Service: A fast learner, you embody humility, readily saying “I messed up” and “I don’t know, please help” when needed. You bring an innate customer service mindset to every challenge, understanding the profound impact of incident management on customer confidence.
• Strategic & Operational Impact: You are able to bridge operational incident response with long-term resilience planning, actively contributing to process design, automation opportunities, and overall organisational incident readiness.
• Strong Organisational Acumen: Possessing strong administrative and organisational skills, you can manage complex processes and documentation with precision and efficiency.

Why Join xneelo?

At xneelo, our sincere desire is for our team members to be inspired by their success and able to operate with a high level of discretion and autonomy, always guided by our principles and values. This role offers a unique opportunity to shape foundational operational excellence, contribute directly to customer satisfaction, and grow your expertise within a leading hosting provider. We hope this appeals to you and look forward to hearing from you.

Click here to apply