Life Healthcare Vacancies

To apply, click on the link at the end of the posts and all the best with your applications

Bill Auditor

FunctionPatient servicesFacilityLife Flora HospitalPositionBill AuditorIntroduction

A vacancy exists for a Bill Auditor based at Life Flora Hospital reporting to the Patient Services Manager, Trust Pandor. The successful candidate will be responsible for managing the financial and clinical risks of the business unit by conducting retrospective audits of patient documentation, in order to identify and highlight areas of weakness, recommend corrective action and monitor effective implementation thereof, in support of the company objectives and strategy.Critical Outputs

• Effective delivery of quality customer care
  • Evaluate data accuracy to identify deviations and make recommendations for corrective action and implement and monitor same
  • Analyse data trends relating to rejections, short payments and Edit accommodations
  • Develop and maintain sound relationships with internal customers to achieve co-operation & compliance with audit processes
  • Compile and maintain a Bill Audit file containing copies of the Edit accommodation reports, late charges and bill audit reports (per file) – all signed by PSM
  • Supply proof of completed bill audit reports with additional copies placed in patient files
• Effective auditing of patient documentation
  • Audit pre-set number of files according to Life standards, in order to achieve monthly target
  • Verify the presence of a completed checklist on file
  • Verify presence of copies of patient ID and medical aid on file
  • Verify patient details on IMEDS
  • Verify presence of accurately completed and signed bed letter on file
  • Verify carrier code detail on IMEDS to correspond with patient medical aid card
  • Verify the presence primary and secondary ICD and CPT coding
  • Verify and align proof listing to charge sheet
  • Verify and confirm accuracy of billing
  • Verify accuracy of discharge dates corresponding to patient dates
  • Verify and confirm if the correct equipment was charged according to the patient’s procedure
  • Compare the prosthesis invoice to charges on IMEDS and verify presence of invoice on file
  • Verify correct billing of theatre gases, modifiers, stock & time
  • Verify correct billing of oxygen usage
  • Verify correct billing of ventilator charges
  • Complete a bill audit template on each file audited
  • Complete the bill audit toolkit and any updates were required
  • Successfully complete the LHC coding course and achieve a set pass rate
  • Analyse audit results and make recommendations
  • Compile and submit a monthly Bill Audit report
• Effective auditing of hospital operational processes
  • Verify statistics on number of elective cases that went to the pre-admission clinic
  • Analyse & report trends on rejection
  • Analyse & report trends on short payment report
  • Analyse & report late charges
  • Analyze & report Edit accommodations
• Effective monitoring of patient services process compliance
  • Analyse trends to identify deviations
  • Report on deviations and influence Stock Controllers & Billing Clerks through presentations and discussion in monthly RSRT meetings & bill audit reports; to drive process of corrective action
  • Monitor effectiveness of implementation of action plans

Requirements

• Diploma or degree Nursing, Physiotherapy, Clinical Associates, Paramedics as Critical Care Assistants or Emergency Care Practitioners or any other qualification that covers Anatomy, Physiology, Pathophysiology and Microbiology as foundational courses.
• Current SANC registration appropriate to relevant Medical Qualification
• Knowledge of hospital patient services and billing processes
• Knowledge and understanding of CPT/CCSA & ICD coding
• Knowledge of funder contracts, scheme rules, exclusions and benefits
• Knowledge or clear understanding of hospital industry and practices
• Computer proficiency

Competencies

• Attention to detail
• Problem-solving, analysis and judgement
• Verbal & written communication (including presentations)
• Influencing skills
• Personal integrity
• Planning & organising
• Ability to build relationships
• Drive and energy
• Process orientation
• Independence
• Conflict management
• Self-management

EmailFlora.Recruitment@lifehealthcare.co.zaClosing dateFriday, September 5, 2025

Internal applicants – Before making an application, you are requested to discuss your application with your line manager. External candidates will also be considered.

Life Healthcare is an Equal Opportunity Employer. 

Thank you for your interest in this opportunity. Kindly note that only shortlisted candidates will be contacted.  Applicants who have not been contacted within two weeks of the closing date of this advert, should consider their application as unsuccessful.

External employment application form

Click here to apply

Patient Liaison Officer

FunctionAdministrationFacilityLife St Dominic’s HospitalPositionPatient Liaison OfficerIntroduction

A vacancy exists for a Customer Liaison Officer based at Life St Dominic’s Hospital, reporting to the Unit Manager, Emergency Unit, Luvokazi Dabula.  The successful candidate will be responsible for optimising the patient experience, in particular in the emergency unit, by interpreting and communicating their patient rights and responsibilities as well as the hospital’s quality, care and patient experience principles to patients, their families and visitors in the hospital.

In addition, the suitable incumbent will be responsible for analysing complaints and compliments trends from the department to support the development of appropriate patient-centred service plans and patient journeys to create an ideal hospital experience for all patients based on patient preferences and requests.Critical Outputs

Patient experience, customer focus and two-way communication

•  Understands the hospital and patient environment in particular the emergency unit and triage system
• Visible in the emergency unit during peak periods to manage customer expectations and bed bookings/admissions
• Communicates information to the appropriate person(s) in proper time frames to meet patient, family or visitors’ questions, concerns, and expectations in an appropriate manner
• Achieves the department and hospital’s patient-centred outcomes by interacting with patients/families/customers and utilising feedback to improve and reinforce satisfaction.
• Escalates issues to relevant departments to ensure better service to our patients/customers.
• Assesses patient, family or visitors’ questions and concerns and develops a plan to address needs.
• Incorporates key care, patient rights and responsibilities and quality concepts into communication with patients and family.

Quality

• Utilizes PXM tools to improve patient and stakeholder experience.
• Meets the department and organisation’s customer-related quality goals.
• Initiates patient or family concern reports, as appropriate, when issues arise.
• Understands and practices patient care policies, procedures, and company values.
• Collaborates and cooperates with colleagues, peers, supervisors and other healthcare providers effectively and efficiently to improve the quality, effectiveness and efficiency of patient care.
• Analyses patient complaints and route cause in liaison with Quality Manager and assists in risk mitigation and action plans.
• Collects data about patient care problems, prepares reports, analyses trends, and reports information to appropriate departments for action.
• Addresses non-compliance or concerns raised with the relevant department in accordance with Life Healthcare protocols.
• Provides accurate and thorough reports to the hospital manager and nursing function.
• Assists with addressing training needs and professionalism of employees with the appropriate departments to improve customer satisfaction.

Administration

• As and when required.
• Adhoc requests as and when deemed necessary related to the patient experience environment.
• Works in conjunction with marketing representatives and patient services department for the development of required branded hospital collateral to support the patient journey.

Requirements

• A minimum of a NQF level 6 Diploma in a clinical field such as nursing / paramedic or allied healthcare field such as social work. Or customer service / certification in various aspects of customer liaison.
• A minimum of 3 year’s relevant experience in a customer or patient services environment.
• Must be able to demonstrate exceptional communication skills, both verbal and in writing.
• Previous experience in the healthcare environment advantageous
• Computer proficiency
• Valid Driver’s license and own car essential

Competencies

• Problem-solving and analysis
• Engaging diversity
• Outstanding oral and written communication and presentation skills
• Influencing
• Excellence orientation
• The capacity to work well under pressure and remain polite even when consumers are angry and unreasonable
• Excellent personal presentation
• Creative thinking to come up with new ways to improve patient experience
• Building relationships
• Customer responsiveness
• Organisational awareness
• Leading by example
• Motivating people
• Initiative
• Deadline driven

Personal Attributes

• Resilience
• Drive & energy
• Ethical behaviour

EmailStDominicsRecruitment@lifehealthcare.co.zaClosing dateFriday, September 5, 2025

Internal applicants – Before making an application, you are requested to discuss your application with your line manager. External candidates will also be considered.

Life Healthcare is an Equal Opportunity Employer. 

Thank you for your interest in this opportunity. Kindly note that only shortlisted candidates will be contacted.  Applicants who have not been contacted within two weeks of the closing date of this advert, should consider their application as unsuccessful.

External employment application form

Click here to apply

CSSD Assistant

FunctionFinance/AdministrationFacilityLife Entabeni HospitalPositionCSSD AssistantIntroduction

An opportunity exists for a CSSD Assistant based at Life Entabeni Hospital, reporting to the Unit Manager. The purpose of this role is to decontaminate and process instruments, equipment and linen for hospital operational needs.Critical Outputs

• To prepare sufficient instrument sets conforming to company standards
• To ensure the correct application of sterile indicators and autoclave for maximum steam penetration
• To check and prepare sets for sterilization
• To control sufficient instrument sets
• To prepare sufficient linen sets conforming to company standards
• To conduct regular daily checks on linen levels and ensure there is sufficient linen available
• Compile, sterilize and store linen packs and implement corrective action to problem areas
• To ensure functional, maintained equipment according to legislative requirements
• Conduct chemical, biological and mechanical checks in accordance with manufacturers specifications
• Document test results
• Check and maintain heat sealing machine and clean washers in accordance with company specification
• Ensure timeous repair of all equipment malfunctions
• Ensure the full functioning and maintenance of the gas autoclave
• To ensure efficient utilization of non-recoverable stock items
• Review and prepare action plan to reduce appropriately for cost effective use by theatre staff
• Decontamination of instruments and sets
• Management of Sterile room

Requirements

• Grade 12
• Previous CSSD experience will be advantageous
• Knowledge of medical terminology and instruments and process around cleaning of equipment
• Awareness of safety protocols
• Adherence to safe standardized loading and unloading of autoclaves advantageous
• Ability to work shifts according to the operational requirements of the hospital
• Computer proficiency advantageous.

Competencies

• Problem-solving, analysis and judgement
• Attention to detail
• Resilience
• Engaging diversity
• Verbal & written communication skills
• Influencing skills
• Building relationships
• Customer responsiveness
• Organisational awareness
• Action orientation
• Excellence orientation
• Ethical behaviour

Emailentabeni.cv@lifehealthcare.co.zaClosing dateMonday, September 1, 2025

Internal applicants – Before making an application, you are requested to discuss your application with your line manager. External candidates will also be considered.

Explore our vacancies and find the right opportunity for you. Download the application form and email to the relevant contact person specified in the job advertisement.

Life Healthcare is an Equal Opportunity Employer. 

Thank you for your interest in this opportunity. Kindly note that only shortlisted candidates will be contacted.  Applicants who have not been contacted within two weeks of the closing date of this advert, should consider their application as unsuccessful.

External employment application form

Click here to apply

Senior Pharmacist

FunctionPharmacyFacilityLife The Crompton HospitalPositionSenior PharmacistIntroduction

A vacancy exists for a Senior Pharmacist based at Life The Crompton Hospital, reporting to the, Pharmacy Manager. The successful candidate will be responsible for managing and coordinating the Pharmacy services within the hospital environment to achieve hospital and company strategic objectives.Critical Outputs

Effective medication risk management

• Report 100% of medication incidents, complete root cause analysis for every incident, develop and implement remedial actions as appropriate
• Complete trends analysis with relevant actions quarterly together with Pharmacy Manager.
• Report 100% of stock alerts relating to ethical stock not available for patient use, complete a root cause analysis, develop and implement remedial action and complete a trends analysis quarterly
• Review pharmacy medication process, identify improvement opportunities and implement actions as well as best operating practice related to medication risk management
• Develop an implementation plan for published pharmacy procedures, identify compliance gaps and implement corrective actions from QMS reviews

Effective antimicrobial stewardship and clinical pharmacy services

• Enable pharmacy capacity to reach AMS group targets
• Enable pharmacy capacity for the provision of quality pharmaceutical care.

Effective customer satisfaction management

• Manage the agreed ethical product issuing and replenishment process to achieve customer service levels to wards and theatre
• Participate in company pharmacy customer satisfaction survey annually, identify gaps and implement remedial action

Effective financial and asset management

• Review daily stock cover template to ensure adequate coverage according to target, inform doctors, theatres and wards of alternative products available in supplier out of stock situations
• Review dead stock report and reduce dead stock according to target
• Participate in cycle counts and stock takes, and ensure they are in line with governance, investigate variances and implement corrective actions where necessary
• Manage the improvement of operational efficiencies impacting cost of sales. (e.g. open orders, negative stock)
• Manage pharmacy overheads aligned to the hospital budget.
• Ensure effective item master and stock location maintenance to support accurate billing.
• Manage emergency cupboard utilization

Effective product management

• Participate in the active management of cost of sales of pharmaceuticals in line with revenue and budget
• Ensure stock is ordered from preferred suppliers according to LHC procurement agreements
• Manage product evaluations and complaints.

Effective people management

• Recruit, retain, motivate and develop staff according to LHC people policies and practices
• Participate in LHC intern and pharmacist assistant training programs
• Provide direction and inspire positive work behavior in the team
• Ensure compliance with LHC WSP requirements
• Ensure all pharmacists are complaint with SAPC CPD requirements
• Manage poor performance, comply with JPM requirements, and ensure succession planning.

Requirements

• B.Pharm
• Relevant clinical knowledge and experience to the critical outputs
• Current registration with South African Pharmacy Council
• Understanding of pharmacy and related healthcare industry, legislation, regulation and challenges
• Knowledge of pharmaceutical legislation
• Pharmaceutical product knowledge
• Computer proficiency (MS office)

Competencies

• Problem-solving, analysis and judgement
• Attention to detail
• Resilience
• Motivating and developing people
• Engaging diversity
• Verbal & written communication skills
• Influencing skills
• Building relationships
• Customer responsiveness
• Organisational awareness
• Excellence orientation
• Ethical behaviour
• Action orientation

EmailKeshree.govender@lifehealthcare.co.zaClosing dateWednesday, September 10, 2025

Internal applicants – Before making an application, you are requested to discuss your application with your line manager. External candidates will also be considered.

Explore our vacancies and find the right opportunity for you. Download the application form and email to the relevant contact person specified in the job advertisement.

Life Healthcare is an Equal Opportunity Employer. 

Thank you for your interest in this opportunity. Kindly note that only shortlisted candidates will be contacted.  Applicants who have not been contacted within two weeks of the closing date of this advert, should consider their application as unsuccessful.

External employment application form

Click here to apply

Case Administrator

Patient servicesFacilityLife Eugene MaraisPositionCase AdministratorIntroduction

A vacancy exists for a Case Administrator based at Life Eugene Marais Hospital, reporting to Roscher Ferreira, Patient Services Manager. The successful candidate will be responsible for case management administrative functions and to manage patient events not requiring updates (private, COID, day cases and predictables).Critical Outputs

Ensure operational excellence –

• Co-ordinate and distribute case management working reports to team.
• Assist case managers assigned to specialised wards to compile motivations where required and submit to the fund.
• Ensure effective management of real time and manual messaging, including requests, responses, rejections and submissions for cases assigned.
• Ensure the accurate submission of accounts to funders.
• Understand and ensure adherence to patient services policies and procedures.
• Ensure compliance to service level agreements with internal and external stakeholders
• Identify and monitor gaps and risks and assist with the implementation of corrective actions agreed with management.

Ensure effective management of revenue by –

• Ensure accurate and complete coding of patient accounts.
• Ensure the correct application and correct interpretation of funder RSRT contracts.
• Ensure the correct application and correct interpretation of funder FFS claims.
• Action and close off short payment queries associated with assigned responsibilities.
• Report RSRT risks identified to manager.
• Identify and monitor gaps and risks and assist with the implementation of corrective actions agreed with management.

Ensure effective management of quality outputs –

• Adherence to ISO 9001 standards
• Adherence to patient services escalation processes
• Achieving Q-evaluator scores
• Process alerts and incidents identified during the case management process
• Investigate and comprehend published alerts / incidents and agree appropriate action with management.
• Investigate and comprehend internal and external stakeholder complaints and agree appropriate action with management.
• Drive adherence to customer service standards
• Identify and monitor gaps and risks and assist with the implementation of corrective actions agreed with management.

Ensure effective management of relationships with internal/external stakeholders by

• Foster and maintain healthy relationships with internal stakeholders. E.g. nursing, pharmacy and business hubs
• Provide relevant feedback and information on concerns or issues raised by internal stakeholders
• Provide and facilitate training regarding RSRT contracts to relevant internal stakeholders (e.g. pharmacy, pre-admission and nursing staff)
• Identify and monitor gaps and risks and assist with the implementation of corrective actions agreed with management.
• Provide relevant feedback and information on concerns or issues raised by external stakeholders
• Provide feedback on external stakeholders impacting on the efficiency and effectiveness of the case management process.
• Escalate doctor non-compliance in terms of RSRT framework to RSRT meetings

Requirements

• Matric Certificate
• Enrolled nurse, with at least 2 years healthcare experience  
• Current SANC registration
• Knowledge of hospital patient services and case management processes
• Knowledge and understanding of CPT & ICD coding
• Knowledge of Funder contracts, scheme rules, exclusions and benefits
• Understanding of private hospital industry and practices
• Computer proficiency

Competencies

• Attention to detail
• Problem-solving, analysis and judgement
• Resilience
• Engaging diversity
• Verbal & written communication skills
• Professional and technical proficiency
• Building relationships
• Customer responsiveness
• Organisational awareness
• Influencing skills
• Action orientation
• Excellence orientation
• Ethical behaviour

EmailCareers.Emh@lifehealthcare.co.zaClosing dateTuesday, September 9, 2025

Internal applicants – Before making an application, you are requested to discuss your application with your line manager. External candidates will also be considered.

Explore our vacancies and find the right opportunity for you. Download the application form and email to the relevant contact person specified in the job advertisement.

Life Healthcare is an Equal Opportunity Employer. 

Thank you for your interest in this opportunity. Kindly note that only shortlisted candidates will be contacted.  Applicants who have not been contacted within two weeks of the closing date of this advert, should consider their application as unsuccessful.

External employment application form

Click here to apply

We wish you all the best with your applications