Sun International Vacancies

To apply, click on the link at the end of the posts and all the best with your applications

Head of PMO

Job Reference Number: COHPMO
Department: A&G – IT : IT CIO Office
Business Unit:
Industry: Information Technology
Job Type: Permanent
Positions Available: 1
Salary: Market Related

Be part of one of Africa’s leading hospitality and gaming brands, shaping the delivery of strategic digital and gaming initiatives that drive growth and innovation. As Head of PMO at Sun International, you’ll partner with senior leaders to govern and deliver a high-value portfolio spanning online gaming, technology and enterprise transformation.

Job Description

The Head of PMO will own the Group PMO capability, portfolio governance and delivery assurance to ensure that all programmes and projects are aligned to business strategy, optimised for value and executed within approved governance frameworks. (This role is based in Jhb/Cape Town/Durban)

• Define, own and continuously refine the group-wide PMO strategy, operating model and governance frameworks to ensure enterprise-wide alignment, transparency and disciplined decision‑making
• Oversee the enterprise project and programme portfolio, ensuring prioritisation aligns with Sun International’s strategic objectives, capital allocation and capacity constraints
• Lead portfolio‑level value realisation and independent delivery assurance by governing programme objectives, benefits frameworks, outcomes measurement and cross‑functional accountability
• Approve and govern programme-level objectives, success measures and benefits realisation frameworks
• Provide executive oversight and approval of conceptual and detailed programme business cases (strategic fit, expected value creation, financial viability, risk & dependency management)
• Ensure consistency and precision in project costing, budgeting and contingency management across the portfolio
• Serve as escalation authority for material investment, scope or benefit deviations
• Establish and chair (or contribute to) portfolio and programme governance forums
• Ensure effective risk, compliance and statutory governance frameworks are applied consistently across all initiatives
• Provide independent delivery assurance to executive leadership and board-level stakeholders
• Ensure robust controls, reporting and performance management mechanisms are embedded across the PMO
• Act as the single point of accountability for executive leadership on programme and project performance
• Manage senior stakeholder relationships across business units, technology, vendors and external partners
• Resolve cross-business dependencies, conflicts and strategic trade-offs impacting delivery
• Build and continuously mature a high‑performing PMO through leadership development, talent management, modern delivery tooling and an outcomes‑focused culture
• Lead, mentor and inspire PMO leadership (including PMO Managers) to drive a performance-driven, delivery-focused culture
• Set the vision for PMO maturity, continuous improvement and professional development
• Champion employee engagement, leadership development and succession planning within the PMO

Job Requirements

• Bachelor’s degree in business/engineering/information systems or related field
• MBA (Advantageous)
• Certification in project management 
• 12+ years’ progressive experience in programme/project/portfolio management, inclusive of 5 years’ experience in a senior leadership role managing Group-wide complex programmes and projects

Click here to apply

Commis Chef

Job Reference Number: SI-707
Department: F&B : Sun Lounge – Non Smoking
Business Unit:
Industry: Hotel/Catering/Hospitality/Leisure
Job Type: Permanent
Positions Available: 1
Salary: Market Related

GrandWest Casino and Entertainment World is hiring. Join our dynamic team and help create unforgettable experiences every day. Exciting opportunities across hospitality, gaming, and entertainment await you.

Job Description

Main Purpose of the Job

Responsible for the food preparation and presentation of exceptional culinary products for the restaurant / banqueting / hotel operations according to Sun International’s operational excellence standards, procedural compliance and customer experience expectations

Job Requirements

Work conditions and special requirements 

• Ability to work shifts that meet operational requirements
• Physically able to move operating equipment
• Have an open attitude to perform similar functions in alternative outlets due to operational requirements

Duties and responsibilities include

Food Preparation

• Keep up to date with regards food products, trends and cooking methodologies
• required to deliver menus
• Prepare mise-en-place, conduct checks and preparations for service in line with SOP
• Support Chef de Partie in the daily operation and preparation of food / menu items
• according to recipe guidelines and preparation techniques – including preparation of
• vegetables, sauces, salads, cold starters; and hot dishes
• Control food stock and food cost in own section by minimising waste and off-cuts
• Check food stocks – reporting on shortages, throwing out food that is close to expiry
• and keep the fridge areas in good order.
• Resolve or report on any anomalies / spoilages to the required standards to
• management chefs

Culinary Governance Standards

• Arrive at work ready for service dressed in relevant PPE with culinary tools / knives
• Identify issues with regards own work station appearance and functioning of
• equipment and systems
• Check cleanliness of own section or station
• Be aware of and comply with health, safety, hygiene and environmental regulations
• in the outlets
• Use and store operating equipment in line with specifications and safety regulations
• Participate in stock takes

Customer Engagement

• Connect with all guests by providing them with a warm welcome, greeting them with
• a friendly smile, acknowledging them, and ensuring respect at all times
• Interact with guests and provide professional service standards and relevant
• solutions
• Identifies customers and understand their preferences
• Take guest orders accurately at the buffet
• Explain menu items
• Prepare food items for the guest and present in line with standards
• Educate customers on business unit facilities, products and current promotions
• Handle any customer complaints, requests and / or suggestions to resolution,
• escalating if necessary

Technical competencies

• E usage and storage
• Culinary Product Knowledge
• Cooking Methodology
• Legislation – food safety standards & regulations
• Environmental and sustainability standards
• Knife skills
• Waste management
• Stock control
• Basic Computer Skills
•  

Core behavioural competencies

• Team Co-operation
• Dealing with customers – coping with rudeness,
• preparation of food
• Judgement through the senses viz aroma, taste,
• colour, texture
• Using culinary and kitchen equipment
• Following instructions
• Checking – availability of materials; working to
• specification
• Performing physical tasks – cleaning; tidying; cooking
• Continuous learning

Equity

Please Note that, Preference will be given to suitably qualified employees from the designated groups in line with the provisions of the Employment Equity Act, No. 55 of 1998 (and any amendments thereto), the relevant internal recruitment policy as well as unit’s employment equity plans and Gaming Board License conditions.

POPI Statement

Please note that when applying for any position, reference checks will be completed and personal information as defined in the Protection of Personal Information Act 4 of 2013 will be processed.  In applying for this position, applicants will be deemed to have consented to such processing as defined in the included Privacy Statement.

Please also note that if you have not been contacted within 1 month after the closing date of this advertisement, please accept that your application has been unsuccessful.

Click here to apply

Receptionist

Job Reference Number: SI-706
Department: Rooms : Front Office
Business Unit:
Industry: Hotel/Catering/Hospitality/Leisure
Job Type: Permanent
Positions Available: 1
Salary: Market Related

GrandWest Casino and Entertainment World is hiring. Join our dynamic team and help create unforgettable experiences every day. Exciting opportunities across hospitality, gaming, and entertainment await you.

Job Description

Main Purpose of the Job

The receptionist is responsible for being the point of contact for guests, facilitating the check-in and check-out processes of the hotel, upselling of rooms and providing exceptional, personalized customer service to guests throughout their stay in the hotel to ensure that their stay is worth remembering

Duties and responsibilities include

Prepared Work Station

• Identify issues with regards to the floor appearance/ functioning of equipment and systems
• Check overall cleanliness of the front of house areas
• Check and restock information brochures
• Review the arrival and VIP lists daily and understand and communicate special requirements to the various role players
• Assist in preparing and distributing welcome / VIP amenities.
• Be familiar with the hotel and complex facilities, promotions and activities

Delivered Reception Services

• Acknowledge and greet all guests with a friendly smile and treat guests with respect at all times
• Interact with guests and complete procedures on guest’s check-in and check-out of the hotel; including cutting of keys; preparing bills and taking payments, etc.
• Take and pass on messages to guests
• Deal with special requests from guests (like booking theatre tickets or storing valuable items)
• Inform guests of the services and accommodation rates in the hotel
• Build good relationship and rapport with guests to make them feel comfortable and address any complaints they might have in a very courteous manner to protect the image of the hotel.
• Keep clear and comprehensive records of guest room bookings and all billings for accountability and future reference.
• Attend to all routes of room bookings, such as online, phone, and in person, to ensure that reservations are not left hanging but attended to promptly to keep the hotel business running
• Report issues of housekeeping, maintenance and malfunctioning appliances to the relevant department for quick repair in order to ensure guests’ comfort and satisfaction.
• Administer own float and conduct cash-ups at the end of the shift.
• Be present at the reception desk and maintain proper decorum at all times.
• Promotes and upsells the facilities of the hotel and knows the surrounding areas when asked for directions.

Customer Engagement

• Connect with all guests by providing them with a warm welcome, greeting them with a friendly smile, acknowledging them on arrival and departure, and ensuring respect at all times
• Interact with guests and provide professional service standards and relevant solutions
• Identifies customers and understand their preferences
• Educate customers on business unit facilities, products and current promotions
• Handle any customer complaints, requests and / or suggestions to resolution, escalating if necessary

Job Requirements

Minimum requirements (Education and Experience)

• Grade 12
• 2 years’ experience in a customer service environment, preferably in a hotel environment
• 1 year reception experience in a hospitality environment.

Work conditions and special requirements

• Ability to work shifts that meet operational requirements
• Physically able to move around, and stand for extended periods of time
• Have an open attitude perform similar functions to those contained in this document, in alternative outlets due to operational requirements
• Must be proficient in reading, speaking and writing in English as it is the company’s official language
• Knowledge of an additional language (relevant to market) is an advantage

Technical competencies

• Basic Computer Literacy
• Hotel Product Knowledge (facilities and activities)
• Front desk procedures
• Forex and cashiering knowledge
• Communication skills
• Telephone skills
• Listening skills
• Proficient computer skills (MS Office, Opera)
• Upselling skills
• Multi-tasking skills

Core behavioural competencies

• Dealing with Customers (including managing conflict)
• Problem solving
• Developing relationships
• Punctuality
• Checking
• Collecting information
• Verbally informing
• Team Player
• Presentable, courteous individual

Additional Information

Please note that preference will be given to suitably qualified employees from the designated groups in line with the provisions of the Employment Equity Act, No. 55 of 1998 (and any amendments thereto), the relevant internal recruitment policy as well as the unit’s employment equity plans and Gaming Board License conditions.

POPI Statement

Please note that when applying for any position, reference checks will be completed and personal information as defined in the Protection of Personal Information Act 4 of 2013 will be processed.  In applying for this position, applicants will be deemed to have consented to such processing as defined in the included Privacy Statement.

Please also note that if you have not been contacted within 1 month after the closing date of this advertisement, please accept that your application has been unsuccessful.

Click here to apply

Bartender X2

Job Reference Number: SI-703
Department: F&B : Trolley Bar
Business Unit:
Industry: Hotel/Catering/Hospitality/Leisure
Job Type: Permanent
Positions Available: 2
Salary: Market Related

Wild Coast Sun is looking for a dynamic and driven individual to join our team in the role of Bartender. This is an exciting opportunity to contribute to a growing and innovative environment, where your skills and ideas will be valued.

Job Description

Job Purpose

To prepare and deliver exceptional beverage services within the banqueting and / or restaurant operations to ensure that internal (SOP) standards are continuously achieved and professionally executed 

Key Performance Areas

• Prepared Work Area
• Prepare mise-en-place, and conduct any other required checks and preparations for service
• Identify issues with regards the bar display and surrounding areas in terms of appearance/ functioning of equipment and systems
• Stock bar for service
• Check cleanliness of own section or station
• Service Execution
• Keep up to date with regards food products, trends and drinks methodologies required to deliver menus
• Understand and conduct all tasks in line with Food & Beverage standard operating procedures
• Take guest orders accurately and timeously and place in the system
• Explain menu items and make recommendations with regards beverage menu
• Mix drinks and present beverage in line with guest order and outlet standards
• Be attentive to guest requests
• Clear glasses after guests have completed their drinks
• Provide billing to guests
• Conduct cash-ups at the end of service
• Complete beverage stock sheets each shift
• Leverage opportunities to upsell on promotional items
• Bar Standards
• Understand and conduct all tasks in line with F&B standard operating procedures
• Be aware of and comply with health, safety, hygiene and environmental regulations in the outlets
• Use and store operating equipment in line with specifications and safety regulations
• Participate in stock takes
• Conduct daily stock counts of bar smalls
• Resolve or report on any anomalies to the required standards
• Report on any breakages at the end of the shift
• Customer Engagement
• Connect with all guests by providing them with a warm welcome, greeting them with a friendly smile, acknowledging them on arrival and departure, and ensuring respect at all times 
• Interact with guests and provide professional service standards and relevant solutions
• Identifies customers and understand their preferences
• Educate customers on business unit facilities, products, reward programme and current promotions
• Handle any customer complaints, requests and / or suggestions to resolution, escalating if necessary 

Job Requirements

Education

• Grade 12 or equivalent national qualification

Experience

• 2 years previous experience as a bartender 

Skills and Knowledge

• Work conditions and special requirements 
• Ability to work shifts that meet operational requirements
• Physically able to move operating equipment
• Have an open attitude to perform similar functions in alternative outlets due to operational requirements
• Technical competencies
• Beverage / Cocktail Product Knowledge
• Barrister skills
• Operating equipment use & care
• Beverage service
• Communications skill
• Upselling skills
• Basic Computer Literacy
• Cashiering Services
• Core behavioural competencies
• Problem Solving
• Collecting Information (listening; asking questions)
• Dealing with Customers
• Checking
• Following Instructions 
• Team co-operation

Equity

Preference will be given to employees from the designated groups in line with the provisions of the Employment Equity Act, No. 55 of 1998, SISA internal recruitment policy as well as units employment equity plans. 

Right of first refusal will be given to candidates from Mgungundlovu Communal Property Association (MCPA) and the licensed areas: (Mbizana, Flagstaff, Mount Fletcher, Lusikisiki, Matatiele, Mount Ayliff, Mount Frere, uMzimkhulu, Ntabankulu)

People living with disabilities are encouraged to apply.

Click here to apply

VIP Ambassador

Job Reference Number: SI-701
Department: VIP Gam : VIP Gaming
Business Unit:
Industry: Gaming
Job Type: Permanent
Positions Available: 2
Salary: Market Related

Wild Coast Sun is looking for a dynamic and driven individual to join our team in the role of VIP Ambassador. This is an exciting opportunity to contribute to a growing and innovative environment, where your skills and ideas will be valued.

Job Description

Job Purpose

Responsible to be the frontline customer contact to coordinate the day-to-day customer experience in the Prive and Sun Lounge areas by providing exceptional service to the guests, in accordance with company VIP standards and gaming regulations.

Working Conditions and special requirements

• Ability to work shifts that meet operational requirements.
• Physically able to work and stand for long periods of time.

Job Scope and Responsibilities

Prepared Prive Lounge

• Check prive lounge and reception area to ensure standards are met.
• Check operating equipment prior to start of shift to ensure all is functioning.
• Check cleanliness of own section, machines and/ or station
• Communicate and follow-up on the correction of any equipment faults or defects.
• Ensures RGP / MVG / FICA information is displayed.
• Assist with the co-ordination and preparation of the lounges for VIP events and promotions.
• Liaise with VIP Management and Personal Hosts with regards to VIP’s in house and their requirements.

Customer Engagement

• Conduct meet and greet processes for customers on arrival and departures from the
• Hotel, Prive and Sun Lounge areas
• Be able to identify VIP clients by name on arrival.
• Interact with guests and provide professional service standards and solutions.
• Be able to answer queries relating to game information, various bet types, promotions and events, as well as products.
• Act as a host in the Prive, Sun Lounge or Private gaming areas whilst customers are engaged in play.
• Establish customer needs / requirements and action accordingly.
• Handle any complaints, disputes and suggestions and escalate when required.
• Co-ordinate and arrange for customer excursions, activities and requirements on a day-to-day basis with the relevant departments in line with customer requests.
• Process day to day complimentary vouchers for guests in the Prive / Sun Lounge areas
• Process points redemption for guests in the Prive / Sun Lounge areas
• Maintain MVG data hygiene and standards when printing MVG cards and respond to MVG queries.
• Engage with customers and provide a customer experience in the Prive and Sun Lounge areas that will support brand loyalty ensuring SI as the brand of choice for VIPs.
• Be the liaison between VIP Personal Host and VIP customers on a daily basis.
• Prepare VIP shift report on VIPs, issues encountered, requirements, etc. and distribute and inform related departments.
• Perform VIP administrative functions as required.
• Be present on the floor during VIP functions.

Know How

• Knowledge required involves the practical application of work procedures and processes.
• Planning is generally on a short-term basis (within 3 months) and within regular activity cycles.
• Communicates, co-ordinates and interacts with others in the value chain to ensure VIP customers receive exceptional experiences.
• Manages one’s time and resources to ensure that objectives are achieved effectively and on time.

Problem- Solving

• Interprets customer requirements in terms of services available and the applicable constraints.
• Takes initiative in making decisions which are made within well-defined, somewhat diversified procedures and limits of authority.
• Considers all the facts, options and possible outcomes prior to making decisions.
• Works independently and is orientated towards solving customer queries.

Accountability

• Takes ownership of customer requests and requirements.
• Follows laid-down policies and procedures at all times, operating in line with rules, regulations, system parameters and internal controls.
• Interprets customer requirements in terms of services available and facilitates operational processes relative to VIP punters.
• Refers problems falling outside parameters to the team leader/manager for resolution.

Job Requirements

Education, experience, and competencies required.

• Grade 12
• Previous experience in a customer facing role.
• Experience in the gaming environment is an advantage.
• Problem Solving
• Collecting Information (listening; asking questions)
• Dealing with Customers
• Handling conflict
• Checking
• Following Instructions
• Emotional resilience
• Honesty in the handling of cash
• Presentable
• Relationship building
• English verbal communication skills
• Numerical skills (calculations of large numbers)
• Compliance procedures and regulations
• Responsible gambling principles
• Proficient computer skills (MS Office)
• EGS knowledge is an advantage

Click here to apply

Groups Events Bill CoOrd

Job Reference Number: SI-696
Department: Mrk – REs : Group Entertainment, ENT
Business Unit:
Industry: Hotel/Catering/Hospitality/Leisure
Job Type: Permanent
Positions Available: 1
Salary: Market Related

A vacancy for a Groups & Events Billing Co-ordinator has become available at Sun City Resort, Rustenburg North West

Job Description

Job Purpose

The Groups & Events Billing Co-ordinator will be responsible to be the client’s contact for the successful co-ordination and reconciliation of billing for all conferencing and events across the business unit property with the objectives of supporting the team in creating great customer experiences for all groups and events customers and contributing to building the reputation of the business unit’s brand as the conferencing venue of choice. 

Key Performance Areas

• Co-ordinated Groups and Events
• Obtain billing instructions for the event from the function sheets, and track expenses
• Meet with clients on-site on a daily basis to check whether charges have been billed correctly on the account
• Conduct a reconciliation between what the client requested and what they received
• Where discrepancies exist these should be resolved immediately or escalated as required
• At the end of the function and before the client leaves the property the account must be accurate and signed off by the customer
• Hand over the recon to debtors for further resolution
• Keep records of all amendments from a company perspective to assist in resolving any future queries
• Resolve any problems and queries in accordance with contract stipulations, and escalate when required
• Delivered Customer Experiences
• Connect with all guests by greeting them warmly and with a friendly smile, acknowledging them, and ensuring respect at all times
• Interact with guests and provide professional service standards and relevant solutions 
• Understand guest requirements
• Be able to answer guests’ questions on business unit facilities, products and current promotions
• Handle any customer complaints, requests and / or suggestions to resolution, escalating if necessary
• Communicate and source information from the relevant departments with regards customers special requests
• Build effective internal and external relationships to ensure synergy of guest experience 

Job Requirements

Education

Grade 12 

2 year Diploma in Events Management is preferred 

Experience

1 – 2 year’s experience in an events environment 

Skills and Knowledge

• Core behavioural competencies 
• Analysing
• Sourcing information
• Dealing with Customers
• Connecting and Interacting
• Taking ownership
• Responding with urgency
• Collaborating
• Technical / proficiency competencies
• English Verbal & Written Communication skills
• Numerical skills
• Financial awareness
• Emotional resilience and ability to handle pressure 
• Proficient Computer Skills (MS Office / Opera) 
• Professionalism

Equity

Preference will be given to employees from the designated groups in line with the provisions of the Employment Equity Act, No. 55 of 1998, SISA internal recruitment policy as well as units employment equity plans.

POPI Statement

Please note that when applying for any position, reference checks will be completed and personal information as defined in the Protection of Personal Information Act 4 of 2013 will be processed.  In applying for this position, applicants will be deemed to have consented to such processing as defined in the included Privacy Statement.

Please also note that if you have not been contacted within 1 month after the closing date of this advertisement, please accept that your application has been unsuccessful.

Click here to apply

HR Officer – T

Job Reference Number: SI-698
Department: A&G – HR : Human Resources, CPX
Business Unit:
Industry: Hotel/Catering/Hospitality/Leisure
Job Type: Temp
Positions Available: 1
Salary: Market Related

A vacancy for a P&BE Officer – T has become available at Sun City Resort, Rustenburg North West

Job Description

Job Purpose

The HR Officer will be responsible for providing transactional HR administration and general administrative support to members of the HR Team across the employee lifecycle, to ensure seamless and consistent delivery of the departments’ services to line management and employees in line with company procedures and compliance standards.

Key Performance Areas

• Be the first point of contact for all transactional HR-related queries from employees and line 
• Maintains human resources records by recording new hires, transfers, terminations, changes in job classifications, merit increases; and tracking leave
• Prepare and administer HR-related documentation, such as contracts of employment, throughout the employee life cycle
• Update the HR database / system and ensure all data is accurate and complies with audit requirements
• Identify, classify, maintain and protect HR related files, documentation and sensitive information consistent with record handling and audit requirements.
• Prepare relevant paperwork for payroll around staff movements and conditions of employment
• Monitor unemployment claims by reviewing claims; recording and filing of documentation
• Documents human resources actions by completing forms, reports, logs, and records
• Updates job knowledge by participating in educational opportunities; reading professional publications
• Coordinate all admin as it relates to discipline and grievance procedures in the organisation and ensure proper record keeping as required by legislation 
• Order and maintain consumable stock levels in line with anticipated demand
• Coordinating the flow of departmental paper and electronic documents to the appropriate parties (obtaining from Business units passing on to payroll, files, etc.)
• Prepare basic reports such as headcount reports, absenteeism reports, leave liability, sick leave , and other reports required for monthly financial reporting
• Troubleshooting and resolving HR transaction processes and related data issues with HR and assigned clients
• This will include collaborating with HR Consultants, Learning & Development, Recruitment and Payroll
• Type correspondence proficiently including letters, faxes, etc.
• Handle calls, queries and requests received by the HR office on a daily basis and escalate relevant issues in all areas of HR including: appointments; leave; benefits; medical aid; provident fund; termination information
• Assist employees in completing necessary paperwork to support changes, updates, etc.
• Administer bursary applications, medical aid, provident fund, and other relevant programs by advising employees of eligibility; providing application information; helping with form completion; verifying submission; notifying employees of approvals.
• Orients new employees by providing orientation information packets; reviewing company policies; gathering withholding and other payroll information; explaining and obtaining signatures for benefit programs.
• Assists in the co-ordination and planning of logistics for employee events viz EOM, roadshows, long service awards, etc.
• Co-ordination of the Employee wellness programme for the unit, including the co-ordination of wellness days, minutes of meetings, follow-through on action points of meetings, etc.
• Monitor IQ Tech and T&A 
• Processing and payment of departmental invoices via the IFS system
• Maintains regular communication on current administration and projects status with relevant stakeholders
• Keeps service providers informed of payments and information required for vendor processes
• Communicate with medical aid and provident fund on hires, terminations, death benefits, etc.
• Escalates non-conformance issues or outstanding information 

Job Requirements

Education

Grade 12

Studying towards a B Degree in Human Resources Management or similar is an advantage. 

Experience

A minimum of 2 years in an administrative function.

Exposure in the areas of human resources administration will be an advantage 

Skills and Knowledge

• Analysing
• Assuring quality
• Collecting information (sourcing; checking and / or documenting)
• Maintaining Focus
• Acting with energy and enthusiasm
• Integrating (Connecting, Relating and Collaborating)
• Managing customer and stakeholders
• Organising and co-ordinating
• Problem Solving & Initiative
• Knowledge of HR Policy and Procedures
• Knowledge of skills development requirements
• Minute taking / Typing skills
• Project Co-ordination
• Computer Literacy (MS Office / Peoplesoft)
• IFS (Purchase requisitions)
• Written and verbal communication skills
• Knowledge and application of labour legislation (LRA’ BCEA), Skills Development Act, EE Act

Equity

Preference will be given to employees from the designated groups in line with the provisions of the Employment Equity Act, No. 55 of 1998, SISA internal recruitment policy as well as units employment equity plans. 

POPI Statement

Please note that when applying for any position, reference checks will be completed and personal information as defined in the Protection of Personal Information Act 4 of 2013 will be processed.  In applying for this position, applicants will be deemed to have consented to such processing as defined in the included Privacy Statement.

Please also note that if you have not been contacted within 1 month after the closing date of this advertisement, please accept that your application has been unsuccessful.

Studying towards a B Degree in Human Resources Management or similar is an advantage. 

Click here to apply

Restaurant Manager

Job Reference Number: SI-700
Department: F&B : Grill Room, PAL
Business Unit:
Industry: Hotel/Catering/Hospitality/Leisure
Job Type: Permanent
Positions Available: 1
Salary: Market Related

Sun City Palace has an opportunity for a Restaurant Manager to join our dynamic team. The role is responsible for the daily management of the restaurant, ensuring efficient operations, high service standards, effective stock and equipment control, team development, and optimal customer satisfaction to drive profitability

Job Description

Job Purpose

Responsible for the effective day-to-day management of the restaurant outlet (including food and beverage service) and the management of the team with specific regard to achieving profitability, maximising operational efficiencies and productivities; maintaining the restaurant product and standards of operation; maximising customer satisfaction; controlling operating equipment and stock, and developing a competent team. 

Key Performance Areas

Core behavioural competencies

• Planning
• Motivating others / gaining co-operation
• Decision-making
• Training; coaching; keeping abreast of new developments in field.
• Analysing / Diagnosing performance of the outlet / product performance
• Reviewing – Assessing feasibility; assessing compliance efficiencies
• Problem-Solving
• Food & Beverage Costing
• Food & Beverage Product Knowledge
• Speciality beverage knowledge – wine, barrister
• Team Planning
• Operational Management
• Product Development
• Stock control
• Intermediate Computer Skills
• Micros / Opera is preferred. 

Business Plan Implementation

• Put in place staff scheduling and duty allocations to ensure maximum coverage
• Handle shift briefings / handovers / shift reports
• Interact and be present on the floor during service to understand and assist clients with requests, special requirements, recommendations, concerns, resolution of complaints, etc.
• Manage staff appearance and floor appearance/ functioning of equipment and systems for the outlet
• Provides feedback and reports back to management on the performance and challenges within the restaurant
• Manage the control of stock and operating equipment as per SOP for the outlet
• Cash-ups at the end of the shift
• Completes shift reports

Restaurant Product Enhancement

• Monitor service offering / products and pricing within restaurants
• Make recommendations of improvements to the product and service offering
• Compile and co-ordinate the food and beverage promotional calendar for the outlet
• Monitor customer service standards in the outlet and identify any areas of concern
• Conduct maintenance walkabouts for front of house and back of house areas
• Monitor health, safety, hygiene and environmental elements in the outlet
• Monitor the use and storage of OE
• Monitor stock control and OE control processes
• Investigate variances / discrepancies and take necessary action to correct

F&B Standards & Governance

• Monitor F&B standards and processes
• Align practices with new legislative compliance around health, hygiene, safety and the environment
• Implement sufficient control measures (including systems and processes) & checks within each outlet to mitigate any financial risk to the business. All staff in F&B to adhere the policy and procedures.
• Conduct weekly walkabouts of all F&B front of house and back of house areas to monitor compliance
• Encourage a waste management culture and ensure all staff are trained.
• Work with internal stakeholders (maintenance, finance, HR, and security) to identify risk areas and address these

People Management

• Manage staff conditions of employment, e.g. attendance, absenteeism, leave, adherence to policies and procedures
• Manage productivities and payroll costs for the outlet
• Identification of employee training needs
• Perform on the job training and coaching to close developmental gaps and build succession for a talent pipeline within the outlet
• Manage employee relations within the department
• Staff communication and motivation
• Performance contracting, reviews and development
• Provides resources and removes obstacles to performance
• Recruit and resource for talent for positions within the department
• Onboarding of new staff members

Budget management

• Participate in the preparation of budget forecasts & controls for the outlet
• Consolidate Capex requirements for specific outlets
• Guide and consolidate the completion of Cost of Sales reports including:
• Theoretical COS per outlet for food & beverage respectively.
• Recipes – Recipe links needs to be in place to ensure accuracy and legitimacy of theoretical as well as put us in a position for the theoretical to be system generated.
• Food recipe – All menu item food recipes to be reviewed and signed off and where needed recaptured into the system MC or IFS to ensure accurate food theoretical.
• Procurement – All supplier prices and supplier price quotes to be reviewed and monitored on a monthly basis going forward to ensure we monitor and track price movements to minimize input cost fluctuations.
• Cost control – oversee the conducting of accurate stock takes in line with Company process. Use stock takes variance reports to manage underperforming outlets in relation to COS
• Contribute to month-end financial commentary for the outlet

Customer Relationship Management·

• Ensures that guests are treated with courtesy and respect at all times
• Interact with guests and provide professional service standards and solutions
• Handle any escalated complaints, disputes and suggestions as required
• Engage with customers and provide a customer experience within the outlet / on the floor that will support brand loyalty ensuring SI as the brand of choice
• Be present on the floor during service / promotions or functions
• Conduct staff training on product knowledge / promotions (including promotion information, functions, facilities, etc)
• Provide post-mortem feedback with regards promotions to ensure these are always relevant and effective
• Shift handover ensures that staff have sufficient insights and information with regards
• VIP customers visiting the property

Job Requirements

Education

• 3 Year Hotel School Diploma or equivalent National Qualification at a Diploma level Membership with South African Chef’s Association and other relevant culinary accreditation 

Experience

• 5-6 years in the food and beverage industry of which at least 2 years’ experience in a supervisory role within the food and beverage environment 

Skills and Knowledge

• Ability to work shifts that meet operational requirements.
• Physically able to move operating equipment.
• Have an open attitude to perform similar functions in alternative outlets due to operational requirements.
• Business Plan Implementation
• Shift Management
• Restaurant Product Enhancement
• F&B Standards & Governance
• People Management
• Budget Management
• Customer Relationship Management 

Equity

Preference will be given to employees from the designated groups in line with the provisions of the Employment Equity Act, No. 55 of 1998, SISA internal recruitment policy as well as units employment equity plans. 

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Plumber

Job Reference Number: SI-697
Department: Prop – R&M : Repairs & Maintenance
Business Unit:
Industry: Engineering
Job Type: Permanent
Positions Available: 1
Salary: Market Related

Wild Coast Sun is looking for a dynamic and driven individual to join our team in the role of Plumber. This is an exciting opportunity to contribute to a growing and innovative environment, where your skills and ideas will be valued.

Job Description

Job Purpose

Responsible to perform and supervise the installation, maintenance, repair and troubleshooting of plumbing equipment including pipes, fixtures, drainage systems and appliances associated with heating, cooling, water distribution and sanitation cross the business unit according to legislation, regulations, and standards.

Key Performance Areas

Maintained Plumbing Systems & Equipment

Check in with the services office for scheduled jobs after the completion of each job and at the end of each workday.

Responsible for time management of jobs scheduled each day.

Prepare necessary tools and PPE for the day ahead.

Respond to requests relating to Plumbing equipment and systems installations, repairs, and upgrades in line with scheduled repairs and preventative maintenance plans.

Conduct investigations to diagnose system or equipment faults, locate the source of the problem, and make use of appropriate tools and materials to repair issue including:

Interpret blueprint and building specifications to map layout of pipes, drainage systems and other plumbing materials.

Installs supports for pipes, equipment, and fixtures prior to installations.

Assembles, installs maintains and conducts pressure tests on pipes, fittings and valves for heating, water, drainage, sprinkler, and gas systems.

Installs heating and air-conditioning systems including water heaters.

Tests plumbing systems for leaks and other problems.

Measure, cut thread and bend pipes to required angles using hand and power tools and machines such as pipe cutters, pipe threading machines and pipe-bending machines.

Inspect plumbing systems to identify and replace worn parts viz washers, broken pipes and or clogged drains.

Install pipe assemblies, fittings, valves, appliances viz dishwashers, water heaters and fixtures such sinks and toilets, using hand and power tools.

Install underground storm, sanitary and water piping systems to connect fixtures and plumbing to these systems.

Use specialized techniques, equipment, or materials such as welding of pipes or working with special piping.

Audit supplies, machinery and systems and address any risk areas and check compatibility and safety of the components.

Keep management up to date and feedback on status and challenges with regards repairs and installations

Plumbing Compliance

Inspect and test different Plumbing systems to ensure compliance with safety regulations.

Store and secure parts and tools needed in line with regulations and SOPs.

Maintain Personal Protective Equipment in line with specifications and regulations.

Keep up to date with latest trade knowledge and skills in line with updated equipment and systems, as well as regulations around Plumbing requirements.

Keep up to date with policies and procedures for installing, maintaining, and repairing plumbing equipment or machinery; as well as revised testing or installation procedures, and align practices.

Keep up to date with the handling of various tools including saws, screwdrivers, pliers, and knives, as well as the use of power tools, test meters, pipe threaders and conduit benders.

Shift Supervision

Completes and signs off on inspections registers for Plumbing equipment, systems, etc.

Interact and be available to understand and assist clients with requests, special requirements, recommendations, concerns, resolution of complaints, etc.

Supervise contractors / junior staff appearance and handling of equipment.

Report and resolve any issues experienced.

Supervise the control of stock and operating equipment as per SOP’s.

Completes supporting job / work card admin / paperwork.

Provides support to contractors or staff on escalated technical Plumbing queries.

Follows up on fault logging until resolution.

Job Requirements

Education

Grade 12

2-Year Diploma / Trade Test as a Plumber.

Experience

Minimum of 5 years’ experience performing Plumbing repairs.

Supervisory experience is an advantage.

Skills and Knowledge

Core behavioral competencies

Analytical skills

Problem solving 

Initiative

Attention to detail and quality.

Building Positive Working Relationships

Customer Centricity & Stakeholder focus

Drive for Results

Physical stamina and strength

Technical / proficiency competencies

Working experience of SHE legislation and standards

Proficiency in MS Office, IFS

Be able to install, repair, adjust, maintain, and troubleshoot Plumbing equipment and its components.

Read blueprints or technical diagrams.

Assembling pipe sections; tubing and fittings; working with clamps, screws, bolts, plastic solvents, caulking, soldering, and welding equipment

Equity

Preference will be given to employees from the designated groups in line with the provisions of the Employment Equity Act, No. 55 of 1998, SISA internal recruitment policy as well as units employment equity plan.

Right of first refusal will be given to candidates from uMgungundlovu Communal Property Association (MCPA) and the licensed areas: (Mbizana, Flagstaff, Mount Fletcher, Lusikisiki, Matatiele, Mount Ayliff, Mount Frere, uMzimkhulu, Ntabankulu)

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Electrician X3

Job Reference Number: SI-699
Department: Prop – R&M : Repairs & Maintenance
Business Unit:
Industry: Engineering
Job Type: Permanent
Positions Available: 3
Salary: Market Related

Wild Coast Sun is looking for a dynamic and driven individual to join our team in the role of Electrician. This is an exciting opportunity to contribute to a growing and innovative environment, where your skills and ideas will be valued.

Job Description

Main Purpose of the Job
Responsible to perform and supervise (when necessary) daily Electrical repairs, installations and troubleshooting of Electrical equipment and systems across the business unit according to legislation and standards, including the installation and maintenance of wiring, lighting systems and Electrical components, such as transformers and circuit breakers.

Work conditions and special requirements

• Ability to work shifts that meet operational requirements
• Physical ability to lift and control relevant machinery, and equipment and mobility to move around as per job requirements
• Check in with the services office for scheduled jobs after the completion of each job and at the end of each workday.
• A valid driving licence is preferred

Core & Personal behavioral competencies

• Initiative
• Attention to detail and quality
• Building Positive Working Relationships
• Customer Centricity & Stakeholder focus
• Drive for Results

Technical / proficiency competencies

• Working experience of SHE legislation and standards
• Proficiency in MS Office, IFS & Pragma
• Be able to install, repair, adjust, maintain and troubleshoot the following equipment:

Key Performance Areas

• Responsible for time management of jobs scheduled each day.
• Prepare necessary tools and PPE for the day ahead.
• Respond to requests relating to electrical equipment and systems installations, repairs and upgrades in line with scheduled repairs and preventative maintenance plans.
• Conduct investigations and diagnose system or equipment faults.
• Troubleshoot and complete repairs in line with identified faults.
• Set up wiring and electrical systems to specification and standard
• Test the installation of a new electrical systems, to ensure its proper performance, and locate shorts and system breaks.
• Locate the source of the problem, and repair or replace the wiring and conduits as needed.
•  Inspect and audit electrical supplies, machinery and systems and address any risk areas and check compatibility and safety of the components
• Install conduits and run electrical wiring to feed switches, circuit breaker panels and relays
• Keep management up to date and feedback on status and challenges with regards repairs and installations.
• Store and secure parts and tools needed in line with regulations and SOPs
• Inspect and test different electrical systems to ensure compliance with safety regulations
• Store electrical assets; technical stock and parts in line with regulations
• Maintain Personal Protective Equipment in line with specifications and regulations
• Keep up to date with latest trade knowledge and skills in line with updated equipment and systems, as well as regulations around electrical requirements
• Keep up to date with policies and procedures for installing, maintaining and repairing electrical equipment or machinery; as well as revised testing or installation procedures, and align practices.
•  Keep up to date with the handling of various tools including saws,
• screwdrivers, pliers and knives, as well as the use of power tools, test meters, pipe threaders and conduit benders.
• Completes and signs off on inspections registers for electrical equipment, systems, etc.

• Interact and be available to understand and assist clients with requests, special requirements, recommendations, concerns, resolution of complaints, etc.
• Supervise contractors / junior staff appearance and handling of equipment
• Report and resolve any issues experienced
• Supervise the control of stock and operating equipment as per SOP
• Completes supporting job / work card admin / paperwork
• Provides support to contractors or staff on escalated technical electrical queries
• Follows up on fault logging until resolution

Job Requirements

Education, experience and competencies required

• Grade 12/ Matric or equivalent
• 2-Year Diploma / Trade Test as an Electrician.
• Minimum of 2 years’ experience performing Electrical repairs.
• Supervisory experience is an advantage
• Preferably registered with the SAFMA / other accredited facilities / engineering bodies

Please Note:
Preference will be given to suitably qualified employees from the designated groups in line with the provisions of the Employment Equity Act, No. 55 of 1998 (and any amendments thereto), the relevant internal recruitment policy as well as unit’s employment equity plans and Gaming Board License conditions.
As a result of the company’s operational requirements, you may be expected to work in any area designated as a “smoking area”.

Right of first refusal will be given to candidates from uMgungundlovu Communal Property Association (MCPA) and the licensed areas: (Mbizana, Flagstaff, Mount Fletcher, Lusikisiki, Matatiele, Mount Ayliff, Mount Frere, uMzimkhulu, Ntabankulu)

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We wish you all the best with your applications