BCX Vacancies

To apply, click on the link at the end of the posts and all the best with your applications

Tech Officer: Jnr Customer Engineer(DWM) – Fixed Term Contract (Lephalale, Limpopo)

Location: Ellisras, Limpopo, ZA

Company: BCXP

Business unit, Department, Reporting

Business Unit	Operate
Department	Digital Workplace Management (DWM)
Job grade	OP2

Core Description

To provide technical assistance and maintenance of computer systems, logistical support, audio visual equipment’s etc.

Provide service activities on company systems, including installation, discontinuance, relocation, diagnosis, emergency repair etc. while minimising equipment downtime and ensuring client satisfaction.

Key Deliverables / Primary Functions

• Implement preventative and proactive maintenance, including implementing, deploying, and maintaining monitoring sets for all clients (Node Device, CPU, DiskSpace, Memory).
• Facilitate the resolution of 3rd party Incidents by liaising with external resources (3rd Party Management).
• Perform root cause analysis and troubleshooting across systems to resolve incidents.
• Engage and liaise with all personnel, including VIP personnel.
• Follow the escalation matrix and keep the customer informed.
• Take ownership of Incidents and Service Requests, providing continuous feedback until resolution.
• Assist with 1st and 2nd level EUM support by troubleshooting and supporting applications and devices.

Core Functional Skills & Capabilities

Hardware/Software Installation and management

Customer Service

Hardware Troubleshooting

Problem solving

Core Behavioural Competencies

Job Match

Coping with pressures & setbacks

Delivering Results & Meeting customer expectations

Working with people

Presenting and Communicating information

Minimum Qualifications

NQF 4: Grade 12 National Diploma

Additional Education -Preferred /Advantage

NQF 4: Grade 12 National Diploma in Information Technology

Experience

1 years’ experience in IT end user support with an understanding of SLA call management on different service desks.

Certifications

A+

N+

Certification in ITIL Service Management and Service Delivery modules

ICT International Certifications in Back Office and/or Networking (such as CCNA/E, MCSA/E)

HP, Dell, Lenovo, Mustek products will be advantageous

Professional Memberships in Relevant Industry

Level of Engagement & Span of Control

Engagement will all levels within the organisation, internal and external to the business

Special Requirements / Employment Condition

Drivers Licence and Reliable Vehicle – both required

Willing to travel

Working Shifts

Willingness to be on standby

Workplace / Physical Requirements

Hybrid Remote Worker

Billable

Click here to apply

Ops Specialist: Project Management

Location: Bellville, Western Cape, ZA

Company: BCXP

Business unit, Department, Reporting

Business Unit	Operations
Department
Job grade	S6

Core Description

Involved in the execution of large IT projects in accordance with the specified and agreed upon scope, timeframe, budget, and quality requirements.  To provide guidance and support to junior project staff. 

Key Deliverables / Primary Functions

• Provide input in project plans to determine scope and timeframes to ensure quality and successful project execution.  Produce detailed work plans with appropriate timelines, matching resources against project priorities.
• Coordinate the delivery of multiple smaller projects to successful completion in accordance with scope, timeframe, and service level agreements. 
• Monitor governance and quality of the projects in line with BCX regulation and policies. 
• Provide onsite direction and guidance for fellow members where necessary to ensure timelines are met.
• Track and report on project status and performance, project deliverables, dependencies, and timeframes.
• Identify project risks and recommend action plans to counter risks to ensure successful and on-time project delivery.
• Document project management processes inclusive of minutes of meetings, progress reports and appropriate information collection and storage.
• Contribute to process improvement initiatives to improve project delivery.

Core Functional Skills & Capabilities

Attention to detail

Microsoft Office

Analytical and Problem Solving

Communication

Project Management

Core Behavioural Competencies

Job Match

Delivering Results & Meeting customer expectations

Following instructions & procedures

Working with people

Writing and Reporting

Deciding & Initiating Action

Minimum Qualifications

NQF 6: 3 year Degree/ Diploma/ National Diploma in Project Management or Business Administration

OR NQF 4: Grade 12

Additional Education -Preferred /Advantage

Experience

Minimum 3-years’ experience with Project Management experience in managing projects in the Retail environment. Experience in leading project teams is advantageous.

Or 

Minimum 5 years work experience with Project Management experience in managing projects in the Retail environment.  Experience in leading project teams is advantageous.

Certifications

Project Management Professional (PMP) Certification or Prince2 or PMBOK or equivalent

Professional Memberships in Relevant Industry

Level of Engagement & Span of Control

Level of Engagement : Engagement with internal and external clients

Special Requirements / Employment Condition

Workplace / Physical Requirements

Full-time Office Based position.

Billable

Click here to apply

We wish you all the best with your applications