National Credit Regulator (NCR) Jobs

To apply, check the email at the end of the posts and all the best with your applications

Complaints Officer

The National Credit Regulator (NCR) was established as the regulator under the National Credit
Act 34 of 2005 (the Act) and is responsible for the regulation of the South African credit industry. It
is tasked with carrying out education, research, policy development, registration of industry
participants, i.e. credit providers, credit bureaux, alternative dispute resolution agents, payment
distribution agents and debt counsellors, investigation of complaints, and enforcement of the Act.
The Act requires the NCR to promote the development of an accessible credit market, particularly
to address the needs of historically disadvantaged persons, low income persons, and remote,
isolated or low density communities. The NCR invites applications from suitable candidates for the
following position:

Position: Complaints Officer
Paterson Grade: C-Lower
Salary Ranges from: R159 100 – R302 200 maximum
Ref No: COCO/05/26

Requirements:
▪ The successful candidate must have a degree / diploma in Finance, Compliance or Legal.
▪ At least 2 years’ experience in a Regulatory / Credit industry.
▪ Experience in complaints / dispute resolution processes.
▪ Experience of debt counselling or credit related matters will be an added advantage.

Duties:
▪ Effective evaluation of complaints concerning allegations of non-compliance with the National
Credit Act.
▪ Implementation of internal complaints handling policies and procedures.
▪ Provide and maintain a high level of quality work.
▪ Report writing.
▪ Maintain good relations with internal and external key stakeholders.
▪ Participating in team activities aimed at improving customer satisfaction and departmental
performance.

Knowledge:
▪ National Credit Act.
▪ Complaints resolution processes.

Skills:
Computer literacy.
▪ Strong personal skills.
▪ Team Player.
▪ Excellent written and verbal communication skills.
▪ Administrative and organisational skills.
▪ Ability to work under immense pressure.
▪ Conflict resolution and negotiation skills.
▪ Results driven.

Closing Date: 27/05/2026

The National Credit Regulator is an equal opportunity organisation which offers competitive market related packages. Suitable persons should send a detailed CV quoting the relevant reference number to: IF-Recruitment@ncr.org.za

Ref: COCO/05/26

Junior Compliance Analyst

The National Credit Regulator (NCR) was established as the regulator under the National Credit
Act 34 of 2005 (the Act) and is responsible for the regulation of the South African credit industry. It
is tasked with carrying out education, research, policy development, registration of industry
participants, i.e. credit providers, credit bureaux, alternative dispute resolution agents, payment
distribution agents and debt counsellors, investigation of complaints, and enforcement of the Act.
The Act requires the NCR to promote the development of an accessible credit market, particularly
to address the needs of historically disadvantaged persons, low income persons, and remote,
isolated or low density communities. The NCR invites applications from suitable candidates for the
following position:

Position: Junior Compliance Analyst
Paterson Grade: C-Upper
Salary ranges from R253 900 R482 400 maximum

Requirements:
The suitable candidate must hold a relevant Legal Degree or Commercial Degree/Diploma.
An advanced qualification and/or certification in Compliance will be an added advantage.
A minimum of 3 years relevant working experience in the financial regulatory or compliance
environment. Must have a driver’s license.

Duties:
The successful candidate will be responsible for monitoring compliance with the National
in respect of conditions
which includes monitoring and tracking of submissions of compulsory statutory returns and
reports for credit providers.
Monitoring non-compliance issues reported by credit providers.
In line with the NCA, ensure that enforcement steps are taken where non-compliance is
identified. Monitoring compliance with the NCA and registration conditions by Alternative Dispute
Resolution Agents.
Reviewing compliance risk analysis, as well as quality assurance reviews on reports
submitted Compliance Officers.
Performing media report analysis for specified credit providers and present information to
management.
Preparing draft information/data requests as and when required by management.
Identifying credit providers who are non-responsive and planning all logistical requirements
to conduct onsite visits and recommend corrective measures to address identified areas of
non-compliance.
Supporting the Compliance Analyst in arranging all logistical requirements to conduct
compliance educational workshops.
Conducting workshops to Credit Providers and Alternative Distribution Resolution AgenciesAssisting with the review of departmental procedures and policies.
Conducting market conduct research and compile a report on the overall findings.
Monitoring compliance with guidelines, policies and procedures by the team.
Provision of guidance, training and support to Compliance Officers and Data Capturers.
Provide support to management in the following functions:
People and Departmental performance management.
Compilation of all relevant reports for the department.

Knowledge:
National Credit Act.
Broad based knowledge of registration laws, rules and regulations.
Compliance regulatory framework.
An understanding of the South African credit market.

Skills:
Must be computer literate.
Detail oriented.
Presentation skills.
Financial analysis.
Very good communication skills verbal and written.
Research skills. Team leader
Customer focus
Conflict management skills

Closing Date: 26 May 2026

The National Credit Regulator is an equal opportunity organisation which offers competitive market-related packages. Suitable persons should send a detailed CV quoting the relevant reference number to: EST-Recruitment@ncr.org.za

Ref: JCA/05/26

We wish you all the best with your applications