MTN Jobs - June - Vacancies with Collen

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Associate – Category Sourcing Network. Global Sourcing and Supply Chain

Want to know more about us? We’ve got you! Please scroll to the end of the section to get to know us better.

Job Description

Job Outcomes / Results

•Achieve category squad outcomes

•Consolidate and prepare the sourcing calendar

•Generate effective cost savings through supplier negotiations

•Develop RFx, tender and bid templates

•Translate business requirements to RFx scope documents

•Evaluate RFx responses

•Ensure compliance of the selection process

•Project Manage the RFx process as per defined timelines

•Improve service delivery and TAT

•Achieve sustainable procurement targets

•Provide faster and efficient stakeholder support

•Effective query / conflict management

Responsibilities

Key Activities & Responsibilities

§Support the development of the MTN Category Sourcing framework and practices in guidance with CoE & POD Global Leads

§Collaborate with the Demand Planning team and provide input into the forecasting, planning and development of the demand plan for the respective category

§Provide assistance to the Principal strategic category with inputs on best market practices through market research on areas such as supply market structure and dynamics, leading category strategies, pricing structures, opportunities and threats.

§Manage the end-to-end preparation and execution of RfX within boundaries and targets set by respective Principal strategic category (goods / services package, RfX type and approach, MTN requirements, list of suppliers, alternatives to negotiated agreement)

§Assist in negotiation & determination of optimal suppliers to award the respective contracts basis the defined boundaries and targets set for the RFX in alignment with respective strategic category principal.

§Ensure effective cost management through challenging supplier pricing where appropriate and improve on system costs

§Drive the preparation of SOW and Business Requirements in guidance with the respective Principal Strategic Category and other relevant business stakeholders for any approved Initiatives. Follow-up with business stakeholders to revise / edit the SoW in case of discrepancies

§For the respective RFx ensure completeness of documentation, scores of shortlisted suppliers, compliance with DoA with respect to scoring and changes / amendments if any are made in accordance with the policy / procedures

§Liaise with associate supplier performance & contract management and provide the RFx evaluation results for initiating contract formulation. Further as a SPOC with the selected vendor support in sourcing the relevant documents and clarifications

§While working in sprints , support respective Principal strategic category on strategy development (e.g., strategic goals, strategic options, implementation plan) & development of standard SSH SCM documents and reports.

§As a part of sprint planning, drive the identification of appropriate actions to be undertaken for RFx preparation and release and break them down into outcomes to be achieved

§As a part of sprint review, liaison with other SCM / EAM / Finance counterparts for demand planning, related inputs and guidance in coordination with demand planning team

§Attend daily stand-ups and provide recommendations for removing the bottlenecks identified during the category sourcing process

§Identify improvement opportunities for the RFx process and optimize the approval process

§Prepare periodic reports on category savings and report to the relevant stakeholders

§Generate ad-hoc reports as requested by the respective Principal Strategic Category with respect to vendor base, market prices, etc.

§Interact with Chapter members, sharing expertise and deep knowledge to support achievement of squad outcomes and upskilling

Qualifications

Skills and Experience

Education:

•Bachelor’s degree in Supply Chain Management / or equivalent degree (Telecom Network Engineering – advantageous)

•Post graduate degree in Supply Chain Management and /or equivalent professional qualification (Preferred)

Experience:

•3-5 years relevant working experience

•2-3 years’ experience in either as a purchasing officer/ purchasing agent/category buyer and/or similar procurement related role

•Experience in building sourcing calendars and vendor sourcing practices (researching, evaluating and liaising with vendors)

•Proper understanding of the network vendors and pricing strategies prevalent in the market.

•Understanding of emerging telecom/ supply chain practices and trends

•Experience working in a medium to large organization, managing category sourcing

•Experience in SAP, ARIBA, or a major ERP System(s) (Preferably Oracle)

Industry / Certifications (Advantageous):

•Certified Supply Chain Professional (CSCP)

•Professional Scrum Master (PSM) certification

Values (Our Culture)

We at MTN are a purpose and value-led organization. At MTN, we believe that understanding our people’s needs and aspirations is key to creating experiences that delight you at work, everyday. We are committed to fostering an environment where every member of our Y’ello Family is heard, understood and empowered to live an inspired life.

Our values keep us grounded and moving in the right direction. Most importantly, they keep us honest. It is not something we claim to be. It is in our DNA.

As an organization, we consider it our mission to create an exciting and rewarding place to work, where our people can be themselves, thrive in positivity and ignite their full potential. A workplace that boosts creativity and innovation, improves productivity, and ultimately drives meaningful results. A workplace that is built on relationships and achieving a purpose that is bigger than us. This is what we want you to experience with us!

Our commitments go beyond an organizational promise. It is in our leadership and managerial ethos to meaningfully partner with our employees, customers and stakeholders with a vision to realize our shared goals.

Our Live Y’ello values:

•Lead with Care

•Can-do with Integrity

•Collaborate with Agility

•Serve with Respect

Act with Inclusion

Click here to apply

Manager – Business Development

Want to know more about us? We’ve got you! Please scroll to the end of the section to get to know us better.

Job Description

We at MTN Cameroon are a purpose and value-led organization.

At MTN Cameroon we believe that understanding our people’s needs and aspirations is key to creating experiences that delight you at work, every day. We are committed to fostering an environment where every member of our Y’ello Family is heard, understood, and empowered to live an inspired life. Our values keep us grounded and moving in the right direction. Most importantly, they keep us honest. It is not something we claim to be. It is in our DNA.

As an organisation, we consider it our mission to create an exciting and rewarding place to work, where our people can be themselves, thrive in positivity and ignite their full potential. A workplace that boosts creativity and innovation, improves productivity, and ultimately drives meaningful results. A workplace that is built on relationships and achieving a purpose that is bigger than us. This is what we want you to experience with us!

Our commitments go beyond an organisational promise. It is in our leadership and managerial ethos to meaningfully partner with our employees, customers, and stakeholders with a vision to realise our shared goals.

Our values dubbed, LIVE Y’ello, are the cornerstone of our culture.

Lead with Care

Can-do with Integrity

Collaborate with Agility

Serve with Respect

Act with Inclusion

Responsibilities

Operational Delivery:

B2B Revenue Growth & Market Development

Drive sustainable revenue growth for MTN Business by developing and commercializing B2B connectivity and converged solutions
Identify and develop new enterprise, corporate, and public‑sector opportunities, including large accounts, SMEs, multinationals, and institutions.
Define and execute market entry and expansion strategies for priority B2B verticals (finance, energy, logistics, government, NGOs, FMCGs).
Pitch MTN Business B2B solutions to new enterprise customers and expands share of wallet within existing accounts.
Apply a consultative, value‑based selling approach, positioning MTN as a strategic partner rather than a connectivity provider.
Prepare and deliver high‑impact commercial proposals, product pitches, and executive presentations to C‑level decision‑makers.
Conduct continuous B2B market research on enterprise needs, competition, pricing trends, regulatory developments, and digital transformation initiatives.
Identify unpublished opportunities, large‑scale ICT projects, and donor‑funded or government‑led initiatives.
Translate market insights into new use cases, solution enhancements, and pricing strategies.
Initiate and manage strategic B2B partnerships (system integrators, technology vendors, cloud providers, fintechs, development partners).
Explore co‑creation opportunities, joint go‑to‑market initiatives, and potential business acquisitions aligned with MTN Business strategy.
Support partnership governance, performance tracking, and value realization.
Own the end‑to‑end B2B commercial lifecycle: opportunity identification → qualification → proposal → negotiation → contract signature → handover.
Collaborate closely with pre‑sales, network, IT, finance, legal, marketing, and service delivery teams to ensure timely and compliant execution.
Ensure contracted solutions meet agreed technical, commercial, and delivery specifications.
Stakeholder & Relationship Management
Maintain strong, long‑term relationships with enterprise customers, partners, and internal stakeholders.
Act as a subject‑matter expert on MTN Business products, processes, and operating model.
Stay up to date with industry trends, technologies, and competitive developments impacting B2B markets.
Operational, Tactical and Strategic Meetings
Provide input on all projects initiated
Review key risks, issues and dependencies and set mitigation actions
Provide input in strategic meetings when required
Provide inputs into the risk mitigation and controls
Provide input into the preparation of proposal on change initiatives, policies, and procedures
Escalations
Manage and resolve escalations that have impact on critical path of service delivery
Escalate issues that will result in significant time, scope, employee/customer or cost impact if not resolved
Manage and provide solutions to issues that require formal resolution
Function Tactical
Provide input into all projects initiated
Provide input into establishing objectives, targets, and budgets for the function as applicable
Identify and document key risks, issues and dependencies and set mitigation actions
Prepare documentation required for sign-off / making decisions regarding tactical changes
Performance
Review performance against agreed KPIs and their compliance to SLAs and reverse SLAs
Review and monitor plan for continuous improvement
Ensure execution in alignment with divisional strategy
Continuous performance monitoring and adjust strategy and actions to deliver targets
Reporting
Report on a periodic basis relating to progress made within the function and in accordance with the measurement metrics set by the organization
Report on an ad hoc basis on specific projects, as required
Budget
Manage sub-divisional budget in line with business objectives
Manage project or initiative budget in line with business objectives

Qualifications

Education:

Minimum 3-year tertiary qualification in Commerce, Engineering, Telecommunications, Strategy, Master or MBA advantageous.
Certifications in solution selling, project management, or commercial negotiation is strongly researched.
Fluent in language of country with good professional command of English

Experience:

Minimum 5 years of experience in B2B sales or business development, preferably in telecommunications, ICT, or digital services, with minimum 3 years of:
Proven experience selling enterprise connectivity and digital solutions.
Strong exposure to corporate, multinational, and public‑sector customers.
Demonstrated track record of complex, high‑value B2B deal closure with long sales cycles Skills:
Strong understanding of MTN Business‑type solutions: enterprise connectivity, fiber, MPLS / SD‑WAN, private LTE/5G, cloud, data centers, cybersecurity, IoT, fintech, managed services.
Ability to translate technical offerings into clear business value propositions.
Solid commercial and financial acumen (pricing, margins, ROI, business cases).
Proficiency with CRM tools, pipeline management, and structured sales methodologiesBehavioural Qualities:
Strong customer‑centric mindset and relationship‑building capability.
High commercial drive with ownership and accountability for results.
Ability to work effectively in cross‑functional and matrix environments.
High standards of integrity, governance, and compliance, aligned with MTN values.
Strategic thinking combined with hands‑on execution discipline.

Click here to apply

Specialist – Products and Systems UAT

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Job Description

Core purpose of the Job:

The core purpose of The Specialist Products & Systems role is to translate business ideas, requirements, and operational problems into practical technical solutions that can be designed, developed, tested, deployed, and supported within the MTN Fintech Services environment.

The role is responsible for supporting the technical design and delivery of fintech products, platforms, integrations, and system enhancements requested by internal stakeholders, business units, product teams, and external partners.

The role also serves as a bridge between business, product owners, technology teams, vendors, support teams, and operational users to ensure that delivered solutions are fit for purpose, aligned to IT governance requirements, and capable of delivering measurable business and customer value.

Responsibilities

The Specialist Products & Systems will support the end-to-end delivery of products and system enhancements from ideation through design, testing, implementation, and post-deployment support.

Key responsibilities include:

Perform business analysis on IT product development projects in line with approved business methodology, IT governance standards, and business architecture guidelines.
Facilitate Joint Application Design/JAD sessions to clarify requirements, define business rules, validate assumptions, and agree on solution expectations.
Review submitted business requirements and assist stakeholders in refining requirements into clear, structured, and actionable user requirement specifications.
Review requirements, determine project objectives, identify dependencies, risks, constraints, and issues, and update the User Requirements Specification where required.
Analyze current business processes and recommend improved future-state processes to support efficient delivery and operations.
Define and document business rules, process flows, functional requirements, non-functional requirements, and acceptance criteria.
Participate in technical solution design discussions to ensure that business requirements are correctly translated into system functionality.
Support the development of functional designs, solution design documents, integration specifications, process maps, and system interaction models.
Define and construct context diagrams, high-level process flows, and system interaction diagrams forming part of the basis for process mapping and solution design.
Assist in documenting integration requirements between MTN Fintech systems, partner systems, internal MTN platforms, and third-party service providers.
Review proposed technical designs to ensure they address business requirements, operational support needs, security considerations, customer experience, and compliance obligations.
Ensure that delivered solutions align with enterprise architecture principles, IT governance policies, security standards, and operational support requirements.
Support the development of requirements traceability matrices to ensure all requirements are covered during testing.
Ensure that defects, test findings, and risks are properly logged, tracked, escalated, and resolved before production deployment.
Assist in drafting, reviewing, and updating policies, processes, procedures, user guides, support documents, and operational manuals.

Qualifications

Education, Experience and Competencies

Education:

Bachelor’s degree or diploma in Information Technology, Computer Science, Information Systems, Business Information Systems, Software Engineering, or a related field.
Certification in Business Analysis, Agile, Scrum, ITIL, Product Management, Project Management, or Enterprise Architecture will be an added advantage.

Experience:

2 to 4 years’ experience in business analysis, IT service delivery, product delivery, systems analysis, technical support, software delivery, or technology project coordination Experience in Fintech, banking or Mobile Money is preferred
Experience in software development will be an added advantage.

Click here to apply

Senior Manager – Strategy Transformation PMO.(Contract)

Want to know more about us? We’ve got you! Please scroll to the end of the section to get to know us better.

Job Description

We at MTN are a purpose and value-led organization. At MTN, we believe that understanding our people’s needs and aspirations is key to creating experiences that delight you at work, every day. We are committed to fostering an environment where every member of our Y’ello Family is heard, understood and empowered to live an inspired life.

Our values keep us grounded and moving in the right direction. Most importantly, they keep us honest. It is not something we claim to be. It is in our DNA.

Our commitments go beyond an organisational promise. It is in our leadership and managerial ethos to meaningfully partner with our employees, customers and stakeholders with a vision to realise our shared goals.

Live Y’ello

Lead with Care
Can-do with Integrity
Collaborate with Agility
Serve with Respect
Act with Inclusion

MTN is in a phase in its lifecycle where operational and commercial excellence has become critical for success. The urgency for change has become more heightened amidst increased competitive intensity across all markets in which MTN operates. The Group’s transformation programme must therefore ensure the successful delivery of the transformation in context of:

Alignment the running of multi programs to deliver MTN strategy
Rapidly changing ICT environment
The geographic complexity of MTN’s footprint across Africa and the Middle East
Management of executive and shareholder expectations across all OpCos throughout the transformation
Management of customer and supplier expectations
Constant dynamics and local challenges in the economic, regulatory and legal environments
Focus on key strategic programs which require cross functional, cross market collaboration and top management visibility

Responsibilities

The Senior Manager Strategy and Transformation PMO will be accountable to achieve the following objectives:

Develop and manage a comprehensive portfolio of initiatives and projects according to global best practices and industry standards.
Establish, maintain and ensure adherence to the PMO’s governance processes and best practices.
Identify, monitor and report key performance indicators.
Oversee the design and development of the transformation strategy and roadmap for successful execution.
Manage the planning and implementation of initiatives, including budgeting, resource management, scheduling and tracking.
Serve as mentor and coach to project teams for dispute resolution, decision making and both analytical and conceptual problem solving to unlock, unblock, and accelerate the delivery of projects.
Collaborate with stakeholders to ensure successful outcomes from projects, and manage timely escalations as needed
Understand risks associated with projects/programs, measure and review progress, and modify plans as needed.
Monitor overall progress and provide regular reports, with a continued focus on the critical path.
Make recommendations to improve processes and make necessary adjustments or changes to projects or programs.
Develop and maintain effective strategies to promote organizational objectives
Lead change management initiatives to ensure smooth transition across the organization
Develop and implement effective risk mitigation strategies
Collaborate closely with internal stakeholders to ensure goals are met with high quality standards
Design and execute project plans to meet strategic objectives
Manage project budgets to ensure best use of resources
Ensure compliance with relevant legal and regulatory standards
Identify opportunities for improvement in operations and procedures

Manage and develop teams:

Plan the project resources with the balance required to deliver effectively, while adhering to program budgets and creatively engage resources to manage resource constraints that may arise within the business.
Effectively allocate the scope of work between one’s self, external contractors and business line talent
Develop the program delivery, technical and soft skills of the program team members and one’s self
Build MTN’s overall program execution capability.
Contribute to the knowledge repository for cross functional and cross market knowledge share – compile and constantly refine the MTN delivery playbook.
Improve and standardise the quality and effectiveness of relevant key projects’ performance management processes.
Uphold the MTN values in the performance of one’s duties and role model the values for colleagues
Implement and improve tools, processes and people management techniques to build the overall capacity to deliver, the ability to track progress and impact to manage risks
Serve as a project management subject matter expert and share best practices learnt with other program leads and teams.
Build a culture and capability of continuous improvement in the Group Team and in the organisation more broadly.

Qualifications

Skills and Qualifications:

Bachelor’s degree in Business Administration or related field.
Postgraduate qualification
minimum 5 – 8 years’ experience in a senior project/program management role work experience in a global management consulting or multinational business environment
Proven ability to develop and manage budgets, programs and projects.
Knowledge of best practices in strategy, business transformation, and project management.
Ability to communicate and collaborate effectively with stakeholder groups.
Strong analytical skills to identify and assess risks and opportunities, and keen attention to detail.
Strong problem-solving and negotiation abilities.
Excellent technical writing, presentation and communication skills.
PMP certification is preferred

Competencies:

Resilience and agility: Ability to lead complex, ambiguous, high profile programs and deal with the volatile nature of a program environment
Leadership skills: Ability to get along with, listen to, speak to, and manage people’s expectations. Strong communication skills at all levels and the ability to easily collaborate with teams, internal / external stakeholders with or without formal reporting relationships
Problem Solving skills: Analytical and critical thinking are essential in evaluating problems and reaching solutions. This skill requires at times logical methodical approach and in other situations creativity and lateral thinking. Persuasion and negotiation will be also important.
Execution and Implementation Skills: Reliability, results-oriented, proven track record of delivery and can-do attitude
Challenger mind-set: Ability to engage with senior business stakeholders and challenge the status quo utilizing data analytics and problem-solving capabilities
Holistic View and Attention to Detail: Balancing the big picture view and attention to detail is a crucial skill to build trust with stakeholders at all levels. Developing strategies and producing error-free deliverables, shows that the Transformation office is thorough and recommendations are solid.
Prioritisation management: Ability to make best out of the allocated time and resources

Skills:

Analytical and conceptual problem solving
Project/Programme Management
Performance Management (Revenue, and Cost)
Financial Analysis and Modelling
Business / Process Analysis
Internal and external Stakeholder/Relationship Management
Planning and Organizing
Group Strategy and Transformation Initiatives
Project Management of the transformation/operational programme initiatives related decisions as delegated by the Executive Group Transformation and / or the Group Transformation Board.

Responsibility towards:

Direct reports: Project Managers.
Matrix reports: OPCO’s Transformation Officers / OPCO EPMO GMs
Key customers: GCOO, Group Exco, MTN BoD, OpCo Executives,
Key suppliers: Consultants, Contractors
Other relations: Unions and Customers in relation to the relevant internal MTN channels

Click here to apply

Consultant – Global People Performance

Job Description

We at MTN are a purpose and value-led organization. At MTN, we believe that understanding our people’s needs and aspirations is key to creating experiences that delight you at work, every day. We are committed to fostering an environment where every member of our Y’ello Family is heard, understood and empowered to live an inspired life.

Our values keep us grounded and moving in the right direction. Most importantly, they keep us honest. It is not something we claim to be. It is in our DNA.

As an organisation, we consider it our mission to create an exciting and rewarding place to work, where our people can be themselves, thrive in positivity and ignite their full potential. A workplace that boosts creativity and innovation, improves productivity, and ultimately drives meaningful results. A workplace that is built on relationships and achieving a purpose that is bigger than us. This is what we want you to experience with us!

Live Y’ello
•    Lead with Care
•    Can-do with Integrity
•    Collaborate with Agility
•    Serve with Respect
•    Act with Inclusion

Responsibilities

Mission/ Core purpose of the Job
Global People Performance is a sub-function within the Global Organization, Strategy and Performance function at MTN Group HR. The Consultant, Global People Performance is responsible for the design, development and implementation of the Global Performance Management methodology and framework in order to increase and recognise individual, team and enterprise productivity and effectiveness.
The Consultant, Global People Performance reports to the SM: Global People Performance. The position will interface with Business Talent Partners (OD & Performance), Business Teams, Regional Talent Partners, Global Learning Innovation and Global Rewards function.

Key Deliverables
The Consultant, Global People Performance will be accountable to achieve the following objectives:
Strategy Development and Implementation
Assist in the creation of the sub-divisional strategy in line with the overarching business goals
Input into the effective implementation of the strategy by means of providing direction, structure, frameworks, models, plans and roadmaps

Governance
Strategic Meetings
Provide input in strategic meetings when required
Provide input to enterprise wide transformation initiatives when required
Provide input to and ensure adequate risk mitigation and controls
Perform evaluation baseline of Service Level Agreements (SLAs) and key performance indicators (KPIs)
Provide input into the preparation of proposal on change initiatives SLA, policies and procedures

Escalations
Escalate issues that will result in severe time, scope, productivity, and cost or resource or reputational impact
Provide solutions to escalations that have multiple processes / functions impact on critical path of service delivery
Functional Tactical
Provide input into all projects initiated (internal or global)
Provide input into establishing objectives, targets and budgets for the Global People Performance as applicable
Identify and document key risks, issues and dependencies and set mitigation actions
Ensure adherence to budgets
Manage strategic/ service delivery partnerships
Prepare documentation required for sign-off / making decisions regarding tactical changes

Performance
Ensure execution in alignment with the functional strategy
Provide input into the SLA approval and exception performance review
Reporting
Report on a periodic basis to the SM: Global People Performance relating to progress made within the function and in accordance with the measurement metrics set by the organization
Report on Exco KPI progress periodically and manage Exco evidence requirements and collection
Report on an ad hoc basis on specific projects, as required

Budgets
Report on a periodic basis to reporting manager relating to progress made within the sub-division and in accordance with the measurement metrics set by the organisation
Report on an ad hoc basis on specific projects as and when necessary
Assist in periodic review of relevant functional reports from the Opco
Assist in preparation of management information reporting

Operational Delivery
Support Delivery Management
Ensure service delivery excellence by providing practical and innovative global performance solutions and serving as a trusted advisor to the Business and Regional Partners (OD & Performance)
Research and identify opportunities for continuous improvements for performance management based on trends, feedback from business and leading practices
Proactively develop subject matter expertise on performance management to facilitate knowledge sharing with Manco Business Partners and Opco Specialists
Provide and lead training and consulting support to Business Partners and Opcos, in order to ensure effective adoption and use of performance management methods and tools
Assist in implementation of Global Performance special projects and initiatives. Onboard and develop strong working relationships with Manco Business Partner and Opco HR teams to ensure successful execution and delivery thereof
Liaise with external suppliers and consultants for outsourcing service provision and contract management
Support and facilitate organizational growth through internal networking, supporting new business proposals and presentations

Global Performance Management
Provide inputs and manage execution of the Global Performance functional strategy and plan
Research and provide inputs to continuously improve Global performance management framework, principles, policies and processes, in line with leading practices and business needs
Implementation and maintenance process to update and continuously improve global performance management policies and processes
Ensure alignment of the Global Performance Management framework with HR expertise deliverables including competency development, learning and development, talent management, reward and human capital measures of employee productivity
Maintain the global goals and KPI library for the business groups across MTN aligned with the business objectives and strategies of MTN
Work closely with the Business OD & Performance Partners and Opco HR to ensure consistent application and use of the goal/KPI library
Facilitate cascading of the following to the respective Manco Business Partners / Regional Partners, Business Leadership and Opco HR Teams:
Global Performance management process, principles, templates and critical cycles
Goal Setting process and guidelines
Finalized Group Functional KPIs and targets within time parameters
Obtain all functional KPI results at year end for Opco scoring
Global Moderation and evaluation parameters and process
Progress updates and request for action
Coordinate and manage day to day operations, relating to the following:
Initiation, management and closure of the global performance management cycle
Monitoring and follow up on process completion and activity status
Collate and consolidate all KPI measurement metrics for the Senior Executives and CxOs which meet audit requirements
Provide training and consulting support to ensure effective adoption and use of global performance management tools across Opcos
Assist in the preparation, monitoring and reporting of key global performance process metrics and analytics across MTN. Cascade and share relevant reports with Manco Business and Regional Partners to enable appropriate action and correction
Drive initiatives relating to branding, marketing and positioning of the Global PM methodology, process and systems across the Group and Opcos
Assist in identification and rollout of technology and digital enablers to improve global performance and compliance. Frequent master data evaluation of Global HR systems to ensure compliance to the required performance data standards.
Assist in preparation of Management/Executive MIS/Reports and Insights relating to global performance trends, process compliance, specific productivity and performance indicators/metrics etc.

Ways of Working & Collaboration
Continuous engagement and collaboration with the Manco Business Talent Partners (OD and Performance) to ensure:
Socialize, train and implement Global Performance standards and methodologies
Seek and share inputs for development Global Functional KPIs
Address specific Business Unit concerns
Provide guidance and inputs to support implementation
Exchange information and insights on business and performance components to ensure the global and business-specific solutions are practical and aligned
Periodic engagement with Regional Talent leaders and Opco HR Practitioners to:
Ensure integration and alignment of performance practices across regions
Address challenges in the region
Provide guidance and inputs to support local implementations
Monitor and report on compliance to Group policy and initiatives
Exchange information and insights on business and performance components to ensure the region-specific solutions are practical and aligned
Assist in the design, implementation and deployment of new performance and budgeting ERPs on conjunction with various stakeholders at MTN
Coordinate with the respective technical teams in team to ensure the performance management and budgeting systems and tools reflect the principles and methodology

Qualifications

Job Requirements (Education, Experience and Competencies)
Education:
–    Minimum of 3 year tertiary degree / diploma (Commerce / Human Resources / Business Studies /Management and/or Equivalent)
–    Relevant certification / accreditation / membership with professional bodies in the area of human capital productivity, performance management, etc. (advantageous)
Experience:
–    Minimum of 5 years’ experience in working in the HR domain in telecommunication environment with specific focus on performance management / Business KPU formulation etc.
–    Financial / Numeracy experience
–    Experience in ERP (Oracle preferred)
–    Project management experience
–    Worked across diverse cultures and geographies
–    Experience working in a medium to large organization
Competencies:
Functional Knowledge:
–    Performance management ( Frameworks, policy & process)
–    Telecom Business Operating Models
–    Telecom KPI design and measurements
–    KPI / KRA methodology
–    Corporate performance management principles
Skills
–    Communication
–    People management
–    Decision making
–    Digital mind-set
–    Reporting
–    Presentations
–    Data interpretation
–    Negotiation
–    Numeracy
–    Analytical
–    Conflict Management
–    Advance Power Point and Excel Skills
Behavioural Qualities
–    Accountable
–    Adaptable
–    Agile
–    Communication
–    Culturally aware
–    Get it done
–    Innovative
–    Inquisitive

Click here to apply

Chief Commercial Officer

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Job Description

Reports To: Managing Director/Chief Executive Officer Company: MoMo Payment Service Bank (MoMo PSB) Mission:The Chief Commercial Officer (CCO) will be responsible for driving the commercial strategy and ensuring the overall revenue growth of the Bank. The CCO will work closely with the senior leaders to create and execute strategies that enhance market share, drive profitability, and ensure customer satisfaction. This role requires a strong background in sales and marketing, coupled with strategic thinking and leadership skills to steer the Bank commercial activities toward sustainable growth.

Key Deliverables:

Commercial Strategy Development:

Develop and implement the overall commercial strategy, focusing on market penetration, revenue growth, and competitive positioning within the financial services.
Identify new market opportunities and define go-to-market strategies for innovative fintech products and services.
Directly manage the sales team through the Head of Sales (Merchants/Partnerships)
Define short and long term commercial roadmap for the business.
Define and govern the commercial P&L, including revenue mix targets across transaction fees, interest income, partnership revenue, and value-added services.
Align digital marketing channels with Head of Marketing eg social media (IG, LinkedIn, Tiktok, FB), USSD campaign overlays, SMS/push notification journeys to drive wallet funding frequency and product cross-sell.

Sales Leadership:

Lead and oversee the sales team, setting targets, driving performance, and ensuring the achievement of revenue goals.
Develop and nurture key client relationships to expand the company’s customer base and increase market share.

Marketing and Branding:

Collaborate with the marketing team to create and execute integrated marketing campaigns that build brand awareness and drive demand for fintech products.
Align marketing strategies with business objectives to ensure a consistent and compelling brand message.

Partnerships and Alliances:

Identify and establish strategic partnerships and alliances to enhance product offerings, expand market reach, and drive innovation.
Industry partnerships, association meetings and collaborations with KOL
Negotiate and manage key partnerships to maximize mutual benefits and long-term success.
Deliver business value through partnership with MoMoPSB’s Ecosystem Partners and customers to enhance MoMo’s Corporate Brand
Put in place an effective mechanism to deal with value chain management issues ( Dealers; Agents; Operators; Micro Finance Institutions; Partner Bank Liaison/Relationship Management) and an excellent customer complaints handling system

Financial Management:

Oversee the commercial budget, ensuring efficient allocation of resources and maximizing return on investment (ROI).
Drive an increase in Shareholder return by ensuring that Sales and Marketing Processes are aligned to achieving all elements on the business score card. (I.e. Grow Market Share, Grow ICT & Data Revenue, Increase EBITDA margins, Assure Revenue, CAPEX Returns Management and Net Subscriber Additions).
Regularly monitor and review resources of the department ensuring they are allocated and utilized in a cost effective and financially disciplined manner and in line with budget provisions.
Assess resource requirements for the department and develop budget for Mobile Money function and actively monitor the approved budget, ensuring it is used in accordance with MOMOPSB expenditure regulations.
Provide strategic direction and oversight on forecasts and business cases related to products and services planned for market introduction.
Provide support initiatives that will ensure cost savings and reduction to drive EBITDA growth for the organization. (OPEX/COS savings).

Regulatory Compliance and Risk Management:

Ensure all commercial activities comply with relevant regulations and industry standards.
Identify and mitigate commercial risks, ensuring the company’s long-term sustainability and success.

Team Leadership and Development:

Lead, mentor, and develop the commercial team, fostering a culture of high performance, collaboration, and innovation.
Define functional organisational design for the commercial function, ensuring appropriate spans of control, role clarity, and career pathway visibility across Sales, Marketing, Partnerships, and Key Accounts.
Drive talent acquisition and retention strategies to build a world-class commercial organization.
Drive talent acquisition for critical commercial roles establishing narratives that attract experienced fintech, banking, and FMCG commercial talent to MoMo PSB.

Data-Driven Decision Making:

Utilize data analytics to inform commercial decisions, optimize strategies, and identify new opportunities for growth.
Track key performance indicators (KPIs) and leverage insights to adjust strategies in real-time

Education:Minimum of Bachelor’s degree in Business Administration, Economics, Marketing, or any related field.Master’s in Business Administration, advanced degree or certification in Business Intelligence, Artificial Intelligence or Analytics will be an added advantage.Experience:At least 15 years work experience which includes: Senior management track record of 3 years or moreStrong track record of success in a senior sales leadership role Experience in Fintech, Banking or Financial services is preferredKnowledge of Fintech, payments, e-payments, banking and micro-finance ecosystem

‘All job applications will be processed in line with the MoMo PSB Privacy notice. Please visit this link: https://bit.ly/momo-priv-policy to access the privacy notice’.

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Engineer – IN and VAS

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Job Description

We at MTN Cameroon are a purpose and value-led organization.

Our values dubbed, LIVE Y’ello, are the cornerstone of our culture.

Lead with Care

Can-do with Integrity

Collaborate with Agility

Serve with Respect

Act with Inclusion

Responsibilities

Provide 2nd level maintenance support for all CHARGING SYSTEMS & VAS network elements. This shall include but not limited to all escalations from 1st Line, implementation of platform upgrades and system expansions.
Implement project related activities as well as other initiatives within the CHARGING SYSTEMS & VAS setup.
Provide specialist technical advice and information to CHARGING SYSTEMS & VAS Operational Manager and propose ideas for improvement standards in line with the trends in technology.
Execution decisions to maintain service continuity of the CHARGING SYSTEMS & VAS platforms and services.
Provide relevant technical information/options to enable the CHARGING SYSTEMS & VAS Operations Manager take effective decisions during emergency situations.
Implement rollout of routine business requirements including but not limited to Short code changes, SMS routing requests and other service requests on the CHARGING SYSTEMS & VAS platforms to deliver new services and improve on existing services.
Provide clear communication through presentations or other informal sessions to CHARGING SYSTEMS & VAS Manager and when required to the Head of Service operations and other management team members on issues related to the CHARGING SYSTEMS & VAS Network.
Engage members of other departments in resolution of issues as well as planning of network related projects.
Participate in knowledge transfer sessions across members of the Service Operations team.
Provide input into the training needs for the CHARGING SYSTEMS & VAS team.
Monitor the performance of network vendors during 3rd level issue escalation and provide necessary feedback to CHARGING SYSTEMS & VAS Manager regarding performance and propose ideas for improvement of standards.
Provide input and ideas into the assessment of technical feasibility of new products or service propositions from the Business Unit
Ability to take and manage decisions effectively during emergency situations in the absence of the CHARGING SYSTEMS & VAS Manager.
To create a high value productivity and availability within MTN Cameroon in support of the VAS and Charging Systems strategy and To maintain high standards of service quality and reliability within the VAS services operations.

Qualifications

Education:

Minimum of 3-year degree/diploma in Computer Engineering or IT.

Experience:

Minimum of 3 years’ experience in Intelligent Network
Experience in supervising others is an advantage
Experience working in a medium organization Competencies

Functional Knowledge:

Charging Systems and Cloud VAS Platform, API
GSM Architecture and Resource Provisioning
Exposure to GSM/VAS/IN related network
Basic IP and networking, good presentation and report writing skills
Excellent computing, programming & scripting, and database management skills.
Traces (collection/analysis) & DR/CDR (ASN1 decoding/analysis)
Protocols /Ericsson Interfaces (CAPv2, ss7, Sigtran, MAP, Diameter, SCAP, XML, HTTP, FTP, SFTP, CCAPI, UCIP)
Familiar with the tasks of the Operations Teams (Configuration, Provisioning, Subscriber Admin)

Skills:

Integrity
Commitment to the Organization
Teamwork & Cooperation
Customer Focus
Taking the Initiative

Behavioural Qualities:

Analytical Thinking, Problem solving and analytical abilities.
Strong interpersonal and communications skills.
Team building abilities
Ability to function under pressure.
Ability to think and articulate thoughts logically
Ability to Multitask

Click here to apply

Manager – Enterprise and Facilities Projects

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Job Description

We at MTN Cameroon are a purpose and value-led organization.

Our commitments go beyond an organizational promise. It is in our leadership and managerial ethos to meaningfully partner with our employees, customers, and stakeholders with a vision to realize our shared goals.

Our values dubbed, LIVE Y’ello, are the cornerstone of our culture.

Lead with Care

Can-do with Integrity

Collaborate with Agility

Serve with Respect

Act with Inclusion

Responsibilities

Strategic Leadership & Governance

Strategy Development and Implementation

Assist in the creation of sub-divisional strategy in line with overarching divisional goals
Ensure effective implementation of sub-divisional strategy by means of providing direction, structure, business plans and support

Staff Leadership and Management

Source, induct, and manage talent in accordance with legislative guidelines
Ensure open communication channels with staff and implement change management interventions where necessary
Provide definition of roles, responsibilities, individual goals, and performance objectives for the team
Set KPIs and provide regular performance feedback through a well-defined and implemented performance review program
Develop and implement a training plan to build and develop skills within the team
Actively participate in leadership team
Support team capability development through the creation of opportunities for realizing full potential
Promote a ‘MTN centric’ and ‘partnership approach’ to develop strong relationships with other working groups and ensure adherence to Group governance
Work in a team and drive own and cross functional team working across various divisions
Accountable for meeting and prioritising project team targets / deadlines
Lead cross functional and own team meetings and contribute on specialist / technical areas when required
Review performance metric dashboards prepared on various performance metrics

Governance

Operational, Tactical and Strategic Meetings

Provide input on all projects initiated
Provide input in strategic meetings when required
Provide input into the preparation of proposal on change initiatives, policies, and procedures

Escalations

Manage and resolve escalations that have impact on critical path of service delivery
Escalate issues that will result in significant time, scope, employee/customer or cost impact if not resolved
Manage and provide solutions to issues that require formal resolution

Function Tactical

Provide input into establishing objectives, targets, and budgets for the function as applicable
Identify and document key risks, issues and dependencies and set mitigation actions
Prepare documentation required for sign-off / making decisions regarding tactical changes

Opco Tactical

Keep abreast of global and local best practice and make recommendations on leveraging opportunities to the Segment Senior Manager
Provide input into the review of all projects initiated

Performance

Review performance against agreed KPIs and their compliance to SLAs and reverse SLAs
Review and monitor plan for continuous improvement
Ensure execution in alignment with divisional strategy
Continuous performance monitoring and adjust strategy and actions to deliver targets

Reporting

Report on a periodic basis relating to progress made within the function and in accordance with the measurement metrics set by the organization
Report on an ad hoc basis on specific projects, as required

Budgets

Manage sub-divisional budgets in line with business objectives
Manage project or initiative budgets in line with business objectives

Operational Delivery:

IFM, Civil works, Facilities & Telecom Context:

Lead the strategy definition and provide architecture and civil engineering assurance for telecom civil works and facilities infrastructure, including:
- Technical buildings (switches, data centers, MSCs, shelters)
- Telecom sites (towers, rooftops, greenfield & brownfield sites)
- Corporate and operational facilities (service centers, offices, warehouses, energy rooms)
Lead and control civil works projects within an IFM framework, ensuring safety, quality, cost efficiency, and regulatory compliance.
Ensure that all facilities and passive infrastructure designs and constructions are fit-for-purpose, scalable, and aligned with telecom operational requirements.

Architecture Assurance & Engineering Design (Telecom, Civil works & Facilities):

Develop, review, and approve architectural and civil engineering designs for:
- Telecom towers and foundations
- Equipment, shelters and technical rooms
- Power and energy infrastructure (gensets, fuel bunds, battery rooms)
- Office, buildings and operational facilities
Ensure compliance with:
- Local building codes and civil engineering standards
- Telecom operator specifications (load, vibration, grounding, access)
- IFM standards for maintainability, lifecycle cost, and HSE
- Validate structural calculations, drawings, equipment and execution details prior to construction

Civil Works Project Management (IFM Delivery Model):

Manage civil works projects end‑to‑end within the IFM governance model, including:
- Scope definition and technical specifications
- Contractor mobilization and supervision
- Construction monitoring and acceptance
Coordinate closely with:
- IFM service providers
- Tower companies / infrastructure partners
- OEMs and energy vendors
Ensure projects are delivered:
- On time, within approved budgets, scope & without service disruption to live telecom networks

Integrated Facilities Management (IFM) Coordination:

Act as the technical civil engineering authority within the IFM ecosystem.
Ensure facilities and civil works designs support:
- Ease of maintenance
- Operational continuity
- Energy efficiency and resilience
Work with IFM partners to standardize:
- Civil works designs
- Construction methods
- Preventive maintenance requirements

Quality, Safety & Regulatory Compliance (Telecom Sites):

Enforce strict HSE and QSSE compliance across all facilities and telecom construction sites.
Ensure civil works meet:
- Structural integrity requirements for telecom equipment loads
- Safety standards for technicians and vendors
- Environmental and social management obligations
Conduct quality audits, inspections, and site acceptance processes.

Stakeholder & Client Interface (Enterprise & IFM):

Serve as the primary civil engineering and architecture assurance interface for:
- Internal stakeholders (Network, IT, Energy, FM, HSE)
- External stakeholders (IFM providers, towercos, regulators)
Provide senior‑level technical guidance in escalated or high‑risk infrastructure situations.
Communicate clearly on risks, constraints, and technical trade‑offs affecting service availability.

Continuous Improvement & Standardization:

Drive continuous improvement of:
- Civil works standards
- Facilities design templates
  - Telecom site construction methodologies
- Track industry trends in:
  - Modular construction
  - Green building and energy efficiency
  - Telecom infrastructure resilience
- Contribute to improved service availability, OPEX optimization, and asset longevity Project Budget Management:
Assume ownership of and maintain the project budget. Optimize the budget to ensure delivery of the project remains within the defined budget
- Ability to analyze project profitability
- Monitor project costs and determine initiatives to optimize resources. Ensure cost effectiveness by maximizing cost/benefit ratios
- Identify areas where money is lost and seek ways to reduce expenditure
- Understand customer needs and develop project plans accordingly
- Ensure customer needs and requirements are satisfied through appropriate systems / processes / procedures
- Put contingency plans in place to prevent delays and enhance the customer experience
- Adopt a proactive approach to prevent problems from arising in the future
- Identify trends / patterns pertaining to customer requests and needs to continually improve all aspects of service delivery

Compliance:

All employees are the first line of compliance defense and are expected to act as Compliance Champions in their respective roles.
Employees must comply fully with all applicable legislation, regulations, policies, standards, and procedures in the execution of their day‑to‑day responsibilities.
Any act of negligence or non‑compliance by an employee will be addressed in accordance with the MTN Cameroon Disciplinary Policy.
Employees are required to attend scheduled compliance training, proactively report, and escalate any compliance concerns, issues, or failures.
With the support of the Compliance Champions and the Risk & Compliance (R&C) team, employees are expected to review and update compliance obligations, compliance risks, and control testing activities within their respective units.

Key Performance Indicators:

Financial – Value created by optimizing business projects and reducing spend on Unit budget.

Enterprise Financial Health (Revenues, EBITDA, ARPU & other financial health ratios) – translating revenue growth formula & objectives into results.
Business growth, value created & cost-effectiveness achieved by process optimization, new initiatives and improved operations etc.

Internal – Value created from executing Unit operations:

Value created by increase in customer base, product sales, contracts signed etc. for products and services.
New business opportunities from products launched, sector/market growth, product/process innovation, structural changes, process reviews/audit implementation etc.

Customer – Value created from Customer engagement & Ecosystem:

Impact includes positive companywide engagement indices (Net Promoter Score), customer insight management & engagement (traditional & new business)
Benefits accruing to MTN/Telecom industry from specific actions. Benefits can be in form of legislations or policies influenced, contributions during stakeholder workshops etc.
Deliberate ecosystem management to achieve business objectives (value creation), brand value & corporate positioning

People (Learning & Growth) – Value created through positive Impact on People & Culture

Impact includes satisfaction index on the VB’s and GCA survey dimensions/employee engagement index.

Attraction and retention of talent, efficiency of departmental structure to deliver on business objectives, collaborative work culture, number/types of staff being coached/mentored, Change Management, Enhancing MTN’s profile as employer of choice and instilling company pride/passion

Qualifications

Education:

Minimum of 3-year degree in civil engineering / architecture
Master’s degree in business administration (MBA) is a plus
Fluent in language of country with basic command of English

Experience:

Minimum of 8 years’ professional experience in managing large and complex enterprise facilities, civil works and telecom infrastructure designs and projects in reputable organizations / industries
Min 3 years’ experience in architecture assurance and civil engineering oversight for civil works, facilities and telecom infrastructure
Min 3 years’ experience in managing Medium and Tier 1 IFM, civil works, facilities and telecom infrastructure vendors
Strong experience in developing and deploying Project/Program/Portfolio best practices, policies, procedures and processes
Experience working in a medium to large organization.

Competencies

Functional Knowledge:

Architecture assurance of telecom sites and facilities
IFM, civil works, facilities and telecom infrastructure project management
IFM vendor management & coordination
Quality, safety and regulatory compliance
Stakeholder engagement
Related domain process improvements and standardization
Civil Engineering & Architecture and design within the domains of facilities, civil works and telecom infrastructure
Program Management / Project Management
Financial Management
IFMS Systems
Civil Engineering, Architecture and Design certifications
Project Management Certification or MBA certification

Skills:

Mastery of AutoCAD (2D/3D), ETABS, SolidWorks, MS Word, Excel, PowerPoint. Strong understanding of telecom civil standards and facilities lifecycle management.
Mastery if IFM management platforms
Structured, proactive, compliance-driven, able to work in live network environments, strong stakeholder management and leadership skills.
Effective communication skills
Good organization skills
Strong interpersonal and the ability to work effectively with a wide range of customer/partners/colleagues
Effective presentation skills
Customer oriented
Strong team management skills
Strong leadership skills
Strong communication skills
Good decision-making skills
Conceptual Thinker
Problem Solver
Improvement Driver
Culture and Change Champion
Supportive People Manager
Relationship Manager
Results Achiever
Operationally Astute

Behavioural Qualities:

Inspirational leader and change agent
Collaborative and inclusive mindset
Results-oriented with integrity and accountability
Adaptable and innovative in dynamic environments
Dynamic & Confident
Motivate and patient
Proven moral integrity
Unify people/Build a team
Plan & Monitor work

Click here to apply

Manager – Wholesale Interconnect and Roaming

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Job Description

We at MTN Cameroon are a purpose and value-led organization.

Our values dubbed, LIVE Y’ello, are the cornerstone of our culture.

Lead with Care

Can-do with Integrity

Collaborate with Agility

Serve with Respect

Act with Inclusion

Responsibilities

Strategic Leadership & Governance

Strategy Development and Implementation

Assist in the creation of sub-divisional strategy in line with overarching divisional goals
Ensure effective implementation of sub-divisional strategy by means of providing direction, structure, business plans and support

Staff Leadership and Management

Source, induct, and manage talent in accordance with legislative guidelines
Ensure open communication channels with staff and implement change management interventions where necessary
Provide definition of roles, responsibilities, individual goals, and performance objectives for the team
Set KPIs and provide regular performance feedback through a well-defined and implemented performance review program
Develop and implement a training plan to build and develop skills within the team
Actively participate in leadership team
Support team capability development through the creation of opportunities for realizing full potential
Promote a ‘MTN centric’ and ‘partnership approach’ to develop strong relationships with other working groups and ensure adherence to Group governance
Work in a team and drive own and cross functional team working across various divisions
Accountable for meeting and prioritising project team targets / deadlines
Lead cross functional and own team meetings and contribute on specialist / technical areas when required
Review performance metric dashboards prepared on various performance metrics

Governance

Operational, Tactical and Strategic Meetings

Provide input on all projects initiated
Provide input in strategic meetings when required
Provide input into the preparation of proposal on change initiatives, policies, and procedures

Escalations

Manage and resolve escalations that have impact on critical path of service delivery
Escalate issues that will result in significant time, scope, employee/customer or cost impact if not resolved
Manage and provide solutions to issues that require formal resolution

Function Tactical

Provide input into establishing objectives, targets, and budgets for the function as applicable
Identify and document key risks, issues and dependencies and set mitigation actions
Prepare documentation required for sign-off / making decisions regarding tactical changes

Opco Tactical

Keep abreast of global and local best practice and make recommendations on leveraging opportunities to the Segment Senior Manager
Provide input into the review of all projects initiated

Performance

Review performance against agreed KPIs and their compliance to SLAs and reverse SLAs
Review and monitor plan for continuous improvement
Ensure execution in alignment with divisional strategy
Continuous performance monitoring and adjust strategy and actions to deliver targets

Reporting

Report on a periodic basis relating to progress made within the function and in accordance with the measurement metrics set by the organization
Report on an ad hoc basis on specific projects, as required

Budgets

Manage sub-divisional budgets in line with business objectives
Manage project or initiative budgets in line with business objectives

Operational Delivery

Coordinate negotiation and implementation interconnect agreements with local and international operator/carriers and ensure regular settlements and payments
Coordinate negotiations and implementation of roaming agreements with other GSM operators and ensure regular settlements and payments
Coordinate submission and negotiation of annual interconnect catalogues with the Regulator
Achieve company targets in interconnect &roaming and recommend all initiatives in order to exceed performance as set by Company
Coordinate negotiations for better rates with all the interconnect &roaming partners
Coordinate traffic reconciliation with all the interconnect &roaming partners and validate final figures in line with agreed discrepancies
Follow up market trends in interconnect, international traffic and roaming and recommend appropriate strategies and actions to maximize the company revenue and profit
Contribute to the fight against international traffic fraud and recommend appropriate strategies and actions
Manage and plan short- and long-term strategies for the company, objectives are broadly defined and close control of solutions and results
Pricing

Compliance

All employees are the first line of compliance defense and are expected to act as Compliance Champions in their respective roles.
Employees must comply fully with all applicable legislation, regulations, policies, standards, and procedures in the execution of their day‑to‑day responsibilities.
Any act of negligence or non‑compliance by an employee will be addressed in accordance with the MTN Cameroon Disciplinary Policy.
Employees are required to attend scheduled compliance training, proactively report, and escalate any compliance concerns, issues, or failures.
With the support of the Compliance Champions and the Risk & Compliance (R&C) team, employees are expected to review and update compliance obligations, compliance risks, and control testing activities within their respective units.

Key Performance Indicators

Financial – Value created by optimising business projects and reducing spend on Unit budget.

Enterprise Financial Health (Revenues, EBITDA, ARPU & other financial health ratios) – translating revenue growth formula & objectives into results.
Business growth, value created & cost-effectiveness achieved by process optimization, new initiatives and improved operations etc.

Internal – Value created from executing Unit operations:

Value created by increase in customer base, product sales, contracts signed etc. for products and services.
New business opportunities from products launched, sector/market growth, product/process innovation, structural changes, process reviews/audit implementation etc.

Customer – Value created from Customer engagement & Ecosystem:

Impact includes positive companywide engagement indices (Net Promoter Score), customer insight management & engagement (traditional & new business)
Benefits accruing to MTN/Telecom industry from specific actions. Benefits can be in form of legislations or policies influenced, contributions during stakeholder workshops etc.
Deliberate ecosystem management to achieve business objectives (value creation), brand value & corporate positioning

4. People (Learning & Growth) – Value created through positive Impact on People & Culture

Impact includes satisfaction index on the VB’s and GCA survey dimensions/employee engagement index.

Qualifications

Education:

Engineering degree or equivalent in telecommunications (at least 3years university degree)
PC literacy
Fluent in language of country with basic command of English

Experience:

At least 05 years’ experience in management of telecoms traffic
At least 03 years’ experience in international traffic, roaming and related technologies
At least 02 years’ experience in negotiation of international business, and commercial environment
Experience working in a medium to large organization.

Competencies

Functional Knowledge:

Roaming and international trade principles
GSM overview
Telecoms overview
Leadership and management
Commercial activities management
Statistics analysis
Outside contacts with people within the telecoms sector and require tact, diplomacy and negotiation skills to discuss technical, financial and commercial short- and long-term business
Regulatory and legal knowledge to draft and discuss roaming and interconnect contracts
Traffic management and network architecture knowledge during negotiations and discussions with partners

Skills

Negotiation of international business deals
Effective communication skills
Good organization skills
Strong interpersonal and the ability to work effectively with a wide range of customer/partners/colleagues
Effective presentation skills
Customer oriented
Strong team management skills
Strong leadership skills
Strong communication skills
Good decision-making skills
Conceptual Thinker
Problem Solver
Improvement Driver
Culture and Change Champion
Supportive People Manager
Relationship Manager
Results Achiever
Operationally Astute

Behavioural Qualities

Inspirational leader and change agent
Collaborative and inclusive mindset
Results-oriented with integrity and accountability
Adaptable and innovative in dynamic environments
Dynamic & Confident
Motivate and patient
Proven moral integrity
Unify people/Build a team
Plan work
Monitor work

Click here to apply

Account Manager – Partner

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Job Description

Account Manager – Partnerships (Cape Town)

Mission/ Core purpose of the Job:

Support and assist the Sales Manager with the implementation and management of operational and promotional plans within assigned accounts, ensuring effective delivery and support of strategy and macro-plans as defined by the Key Account Manager.

Context:

Fast moving industry with constantly changing business requirements and technologies
Fluid complexities of customer expectations and demands
Highly competitive market with new and established competitors and aggressive competitor strategy and delivery
Highly dynamic and fluctuating Telecommunications and ISP industry
Total customer experience for MTN brand
Constantly changing consumer and market needs
Market dynamics and developments
MTN policies, processes and procedures
Regulatory industry norms govern MTN and partners
Highly pressurized, deadline-driven environment
Highly legislated / regulated environment requires compliance and adherence to Industry standards and benchmarks
Participative environment – highly diverse and team-focused

Responsibilities

Key Performance Areas:

Key Tasks:

Input into Operational Planning

Provide input into operational and promotional planning which will ensure revenue growth within an allocated portfolio of accounts.
Monitor growth opportunities through competitor activity scanning and feedback to business on such opportunities for further development.
Recommend ways to exploit new opportunities to grow the business further
Provide input into the fine tuning of processes, systems and support in line with changing work practices.

Account Management

Maintain a thorough knowledge of commercial terms of agreements and manage and grow commercial relationships within assigned portfolio of accounts.
Carry out commercial relationship obligations (or assist into) within allocated portfolio of accounts, after commercial agreements are concluded.
Assist with the management and maintenance of account and promotional plans for an assigned portfolio of accounts.
Provide assistance with the end-to-end management of sub-portions of the RSM’s accounts under the RSM’s supervision.
Manage one or more allocated accounts in line with regional / channel strategy and macro-plans as defined by the channel / sub-channel / regional managers.
Resolve escalated issues or escalate as appropriate.
Implement innovative promotional activities in line with Marketing and channel objectives, requirements and guidelines.
Increase MTN’s Brand presence continuously by increasing MTN influence within the allocated portfolio of accounts.
Provide input into the forecasting of acquisition numbers, retention numbers and stock required for the allocated portfolio of accounts.
Liaise with relevant areas to ensure delivery of SLA for the assigned portfolio of accounts (e.g. supply chain, billing, etc).
Support in the identification of P&S information and training requirements for staff within allocated portfolio of accounts and liaise with Marketing and Training to ensure provision of effective information and training as required.
Provide regular feedback on competitive threats to MTN business and advice on product/service enhancement requirements.
Provide feedback on MTN’s risk exposure regarding the financial performance of the allocated portfolio of accounts and provide recommendations as appropriate.
Prepare reports on account performance as required.

Customer Service and Satisfaction

Build and maintain solid relationships with all stakeholders.
Provide on-going support to existing accounts and work actively towards creating new profitable revenue streams through new accounts.
Ensure all customer queries are attended to and resolved within agreed SLA’s.
Ensure that customer specifications are met and that the customer is satisfied with the end service and/or product.
Consider the implications of actions to be taken for the customer / the effect of actions on the customer.
Provide advice on the best approach to reach the best results.

Quality Control

Utilize sound practices that comply with best practice, legislation or other regulations / parameters / guidelines.
Maintain quality standards that will enhance the customer experience and cost efficiency.
Work consistently according to standard operating procedures.
Analyse situations and take necessary action to ensure quality is maintained.
Seek feedback from clients/ stakeholders and continuously seeks ways of improving on quality and customer service standards.

Supervisory / Leadership / Managerial Tasks:

Adopt a customer centric approach
Build employee relations and collaborative teamwork
Build professionalism, loyalty and commitment to the organization
Communicate actively and effectively resolving any potential conflicts that may arise
Have the self insight and flexibility to adapt to different situations
Live the MTN Brand – change and influence employees behaviour

Competencies

Skills / physical competencies:

Planning skills – plan, prioritise, resource allocation and deliver on time
Analytical skills – weighing up the pro’s and con’s; making sense of information
Computer literate
Problem solving skills
Conflict management skills
Communication skills
Negotiation skills
Presentation skills
Ability to meet deadlines
Project management skills
Business acumen
Presentation Skills

Behavioural qualities:

Assertive – being tough when necessary without fear or favour
Courage and conviction – challenging the status quo and breaking down silo barriers to performance, and overcoming resistance to change
Resilience – to repeatedly challenge despite setbacks and resistance
Proactivity / initiative – to introduce ongoing changes to maximise productivity and influence the future
Focused and priority driven – staying focused amidst the multiple demands and expectations
Innovative
Customer centricity
Accuracy and attention to detail
Decisive and action-oriented
Diplomacy and tact
Relationship builder – strong people focus
Operate with integrity (high ethics)
Pressure / stress tolerance
Consultative
Perseverance
Team-orientation
Ability to take initiative and work both in isolation and be a team player
High balanced leadership
Relationship building both internal and external
Integrity
Effective Communicator.
Ability to handle fast pace and rapid change in a consultative manner

KPA Quality Standards/ Measures (KPI’S for job)

Achievement of sales, retention, customer development and revenue targets for the assigned accounts
Accurate forecasting of acquisition numbers, retention numbers and stock required within assigned accounts
Customer satisfaction index
CMAT targets
Achievement of customer and internal KPA’s
Timely reporting and the accuracy thereof
Implementation of operational and promotional plans

Qualifications

Minimum Requirements

Education:

Minimum of 3 year Degree / Diploma in Commerce ( Sales / Financial /Marketing / Communication) or related

Experience:

At least 3 years of experience in the telecoms industry
Experience in Account Management is essential, preferably in fast moving industry
ICT Experience (GSM) is preferable
Minimum of 3 years’ experience in a area of specialisation; with experience in supervising others
Experience working in a medium organization

Training:

Products and Services
Telecommunications
GSM technology
Contract appreciation and business-related courses

Click here to apply

Specialist – Area Omnichannel

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Job Description

Specialist – Area Omnichannel (Vredendal)

At MTNSA, we strive to create an inspiring work environment. The Specialist – Area Omnichannel role is crucial in implementing operational plans and managing channel partners to achieve our Prepaid strategy. This role requires a hybrid capability, balancing indirect and direct partner management, and a deep understanding of customer needs and aspirations.

Responsibilities

Contribute to quarterly planning, refining tactical plans weekly.
Execute sales and promotional strategies, monitor competitors, and advise on local tactics.
Manage partner relationships to drive acquisition and activation.
Forecast stock and materials, influencing their distribution.
Supervise channel partners, ensuring compliance with call cycles and training.
Conduct daily trade inspections and manage escalations.
Ensure adherence to policies and guidelines.
Build strong internal and external relationships, aligning execution with customer needs.
Act as a liaison between in-trade realities and head office plans.
Improve customer satisfaction through proactive issue resolution.

Qualifications

3-year Degree/Diploma in Commerce (Marketing/Communication) or related field.
At least 3 years of experience in a specialized role, with supervisory experience.
Proven ability to manage dual-channel models across large areas.
Experience in managing multiple channel partners and informal/General Trade sales environments.
Prior supervisory or lead field role experience is preferred.
Strong skills in procedures, products, systems, channel partner management, and data analytics.
Excellent communication and negotiation abilities.
Ability to provide technical guidance and manage own performance.
Experience in building a culture of continuous improvement and high performance.
An ambassador for the team, embodying brand values and vital behaviors.

About Us

As part of MTN’s recruitment process, your personal information may be processed using secure Artificial Intelligence (AI) technology to assist with the shortlisting of candidates. This is done in compliance with the Protection of Personal Information Act (POPIA). By applying for this position, you consent to the processing of your personal information for recruitment purposes. All data will be handled securely and used solely for evaluating suitability for the role.

We are a purpose and value-led organization.

At MTN, we believe that understanding our people’s needs and aspirations is key to creating experiences that delight you at work, everyday. We are committed to fostering an environment where every member of our Y’ello Family is heard, understood and empowered to live an inspired life.

Our values keep us grounded and moving in the right direction. Most importantly, they keep us honest. It is not something we claim to be. It is in our DNA.

We are delighted that you are considering us as your career partner to make a mark in the world. We look forward to your application!

Click here to apply

LDC-Representative – Customer Service

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Job Description

We are seeking a Customer Service Representative to deliver excellent customer service in our branded retail store. The role involves assisting customers with products and services, processing sales and system transactions, managing cash and stock accurately, and ensuring a high-quality customer experience. The successful candidate will meet sales targets, resolve customer queries efficiently, and maintain store standards in line with company policies

Responsibilities

Deliver excellent customer service and ensure high levels of customer satisfaction
Assist customers with product selection, services, and account enquiries
Process sales and system transactions including activations, upgrades, suspensions, and migrations
Meet and exceed individual and store sales targets
Manage and account for all cash transactions accurately
Control and manage stock, including receiving, merchandising, obsolescence, and shortages
Handle customer queries, complaints, returns, warranties, and device repairs (where applicable)
Ensure accurate completion of all required documentation and system records
Maintain store standards, merchandising, and promotional displays
Adhere to company policies, procedures, and compliance requirements
Identify operational or customer issues and escalate or resolve appropriately
Communicate effectively with customers, team members, and internal stakeholder

Qualifications

Minimum of a 1‑year diploma or equivalent qualification
Fluent in English (additional local language will be an advantage)
Minimum of 2 years’ experience in customer service, sales, or a related role
Experience working in a small to medium-sized organization
Strong customer service and communication skills
Basic computer literacy and ability to work on customer management systems
Ability to work shifts, including weekends

About Us

We are a purpose and value-led organization.

Our values keep us grounded and moving in the right direction. Most importantly, they keep us honest. It is not something we claim to be. It is in our DNA.

We are delighted that you are considering us as your career partner to make a mark in the world. We look forward to your application!

Click here to apply

We wish you all the best with your applications

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LDC-Representative – Customer Service

Job Description

Responsibilities

Qualifications

About Us

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