TransUnion Jobs

To apply, click on the link at the end of the posts and all the best with your applications.

1. HR Process Improvement Snr Analyst (GCC Africa – Remote)
2. Manager, UK Ops (GCCA Remote)
3. Creative Consultant (GCC Africa – Remote)
4. Bilingual Consumer Admin II
5. Consultant: Human Resources – Regulatory and Compliance (GCC Africa – Remote)
6. Product Marketing Manager, Fraud Solutions (International) – REMOTE
7. InfoSec Risk Management & Governance Analyst – REMOTE
8. Lead Developer
9. Global Delivery Customer Engagement – Manager
10. Customer Success Consultant, Experience Team, (SaaS Specialist), Global Fraud Solutions (Remote GCC Africa)

HR Process Improvement Snr Analyst (GCC Africa – Remote)

What We’ll Bring:We are seeking a talented and analytical Process Improvement Analyst who is responsible for identifying inefficiencies, analyzing processes, and implementing solutions to enhance organizational efficiency and efficiency. The ideal candidate will have a strong analytical mindset, excellent problem-solving skills, and a passion for driving continuous improvement.

What You’ll Bring:

Process Analysis:

Evaluating existing HR processes and workflows across the globe and HR functions to identify areas for improvement and optimization.

Data Collection and Analysis:

Gather and analyze data related to process performance, cycle times, resource and technology utilization to identify root cases of inefficiencies and opportunities for improvement.

Stakeholder Collaboration:

Collaborate with cross functional teams to gather input, feedback and insights to inform PI initiatives.

Solutions Development:

Develop and propose solutions and recommendations to address inefficiencies, including redesign and technology enhancements.

Implementation Planning:

Develop and execute implementation plans for PI initiaties including defining objectives, timelines, and success metrics.

Impact You’ll Make:

Qualifications:

• An associate or bachelor’s degree.
• 3+ years of experience in process improvement, business analysis, or operations management.
• Six Sigma knowledge/experience and User Accepting Testing (UAT) will be advantageous.
• An associate centric mindset and the passion to deliver value.
• Ability to clearly articulate ideas and issues to both technical and non-technical audiences, both verbally and in writing.
• A strong comfort with data and technology and the ability to use both to solve problems and improve processes.
• Proficiency in process mapping and analysis techniques such as six sigma, value stream mapping, or business process reengineering.
• Project management experience, including the ability to manage multiple projects simultaneously and drive initiatives to completion.
• Strong knowledge in MS Office (Excel, PowerPoint, Outlook).

We’d Love to See:

• Experience in a consulting environment. 
• Experience in a variety of HR functions (HRBP, Compensation, Benefits, Talent, etc.) 
• Experience with Workday.

Manager, UK Ops (GCCA Remote)

What We’ll Bring:At TransUnion, we strive to build an environment where our associates are in the driver’s seat of their professional development, while having access to help along the way. We encourage everyone to pursue passions and take ownership of their careers. With the support of colleagues and mentors, our associates are given the tools needed to get where they want to go. Regardless of job titles, our associates can learn new things and be a leader every day.
Come be a part of our team – you’ll work with great people, pioneering products, and cutting-edge technology.

This role based in the GCC, is responsible for contributing to the creation and execution of the Operations strategy, to drive operational efficiency. To lead and develop multiple teams, work closely with International leaders, TU business units and be accountable for delivering against expense and revenue budgets. Responsible for leading initiatives that drive productivity and efficiency improvement for these teams through innovation, new technologies and process improvement.

What You’ll Bring:

• Excellent Communications Skills (Verbal and Written)
• Compliance Governance experience (Poppia, GDPR, etc)
• This position requires a Degree or College diploma in a business or a related field (equivalent combination of work and educational experience may be substituted at the discretion of management). 
• Minimum of 6-8 years in Operations preferably with experience in leading Customer Service Operations, business process improvements and Compliance
• Good business acumen and understanding of the organization’s operating procedures. 
• Proven ability to manage, coach and motivate and lead employees in efforts to continually improve KPI’s and related business functions. 
• Proficient with industry technology and terminology.  Experience with Amazon Connect & Salesforce is advantageous. 
• Effective with change and conflict management as the business is constantly evolving.
• Excellent time management, multitasking, critical thinking and analytical skills.
• Ownership and accountability and problem resolution
• Action orientated and ability to work independently
• Understanding of Credit Reporting industry. 
• Strong English verbal and written communication skills. 
• Excel, word, PowerPoint, process mapping, contact centre technologies
• Exposure to International operations environments

Impact You’ll Make:

• ·Aggressively align the existing associate KPI performances with established targets. 
• Overcoming challenges associated with remote based workers such as a lack of face-to-face supervision, home distractions, and connectivity interruptions. 
• Exemplify Consumer Service through coaching and mentoring of Lead Associates to ensure delivery of superior experiences to all consumers/customers.
• Responsible for efficient KPI delivery for all channels of consumer support and newly on boarded associates through effective people and process management.
• Establishing targets, delivery criteria and measures for performance and ensures each team is engaged and tracking to clearly defined goals. 

• Representing the GCC CR at monthly/quarterly business reviews and presenting to Leadership as needed. 
• Provide opportunities for growth and development for upcoming leaders in the TU business through continuous feedback, mentoring, coaching and support. 
• Reviewing current GCC CR environment to identify opportunities in tools, processes, and talent, to make recommendations towards increased quality and efficiency.
• Actively participate and provide consultation on various special projects related to regulations, performance improvement, and cost savings while providing feedback regarding strengths and weaknesses.
• Collaborating with local and international leadership to build the TransUnion brand awareness and company culture with each associate within the GCC CR.
• Providing root cause analysis, action plans, performance improvement tracking accordingly when service disruptions affect KPI’s. 
• Cooperate with WFM to define staffing requirements based on business needs and budget. Analyze trends and make recommendations in relation to call volume, shrinkage, attendance, and attrition.
• Provide a road map for individual and collective department performance and development.
• Support continuous improvement by working other TransUnion managers to achieve consistently excellent customer and employee satisfaction.
• Make recommendations to Management to change/modify existing processes and procedures to ensure the business unit is conducting operations in compliance with all regulatory requirements as well as corporate SOPs, policies and internal process standards.
• Adhere to Corporate Compliance and Legal expectations regarding any internal or external audits or performance reviews.  

• Partner with Global Shared Services for Quality, Training and Workforce Management ensuring the teams are in line with global strategies and meets the unique needs of the business.
• Oversee associate onboarding/offboarding to confirm recruitment timelines are honored, equipment is functional/accounted for, and all Human Resources policies/procedures are followed.
• Instill a successful and positive culture via influence that is evidenced by low attrition, high employee morale, engaged associates and exceptional individual and team performance.
• Ensure teams are working efficiently by actively monitoring key performance indicator (KPI) targets including, but not limited to service level, transfer rate, average handle time, occupancy, schedule adherence, and sales targets. 
• Coaching and leading team leads to exceed performance targets including customer experience, quality, productivity and sales. 
•  Create a culture of continuous improvement 
• Broad stakeholder management 
• Collaborate closely with TransUnion sales executives and subject matter experts to develop and implement solutions and campaigns to exceed revenue targets
• Coach and develop teams to ensure a strong succession pipeline.
• Establishing a management structure that supports a virtual working model and ensure great associate performance.
• Demonstrating associates are following all legal/compliance/regulatory requirements.  
• Recommending and implementing technology and process enhancements   
• Maintaining TransUnion’s commitment to providing exceptional customer service and consumer support.

It is a requirement of the Global Capability Centre Africa that you reside in a home that is fibre ready; and has space for you to be able to work comfortably and confidentially on a day-to-day basis for the purpose of your proposed employment. You can be based anywhere in South Africa and will not be able to work in a location outside of South Africa.

A Minimum of a 100 Meg Fibre line is required, should you be successful, you will need to upgrade your line in order to work effectively

Creative Consultant (GCC Africa – Remote)

What We’ll Bring:At TransUnion, we have a welcoming and energetic environment that encourages collaboration and
innovation we’re consistently exploring new technologies and tools to be agile. This environment gives
our people the opportunity to hone current skills and build new capabilities, while discovering their
genius. Come be a part of our team – you’ll work with great people, pioneering products and cuttingedge technology.
Creative Coordinator will coordinate creative direction and messaging across all marketing channels.
They will work closely with both internal teams, 3rd party partners and agency support on deliverables
and approvals. This position will contribute to the success of CI marketing efforts by keeping creative
production, testing and approvals on schedule.

What You’ll Bring:

• 5+ years as a Resource Manager or Project Manager in a fast-paced environment (advertising agency or creative environment is a plus
• Be able to maintain a consistent, can-do, flexible attitude
• Exceptional initiative, attention to detail and follow through skills
• Discerning creative eye and problem-solving skills
• Excellent verbal and written communication skills with all levels
• Knowledge of project management processes including scoping (experience with Workfront and Smartsheet is a plus)
• Strong attention to detail with the ability to multitask in high-pressure situations
• A high-level understanding of business, finance and compliance a plus

Impact You’ll Make:

• Meet regularly with Project Managers and Creative leads to review projected projects and resource allocations to determine staff availability vs. the need for freelance hires/agency work.
• Maintain an aggregate view of existing freelance/internal talent and their workloads
• Work with business sponsors and creative leads to ensure that all projects are prioritized according to deadlines
• Coordinate legal and compliance approvals
• Develop and maintain new and innovative techniques to organize creative concepts and projects
• Address all resource requests
• Ensure creative members have the necessary collateral to fulfill their role
• Create and maintain creative briefs for projects

It is a requirement of the Global Capability Centre Africa that you reside in a home that is fibre ready; and has space for you to be able to work comfortably and confidentially on a day-to-day basis for the purpose of your proposed employment. You can be based anywhere in South Africa and will not be able to work in a location outside of South Africa.

A Minimum of a 100 Meg Fiber line is required, should you be successful, you will need to upgrade your line in order to work effectively.

Bilingual Consumer Admin II

What We’ll Bring:To handle voice calls for Canadian consumers.

What You’ll Bring:

To handle voice calls for Canadian consumers.

Impact You’ll Make:

To handle voice calls for Canadian consumers.

Consultant: Human Resources – Regulatory and Compliance (GCC Africa – Remote)

What We’ll Bring:This role will ensure regulatory compliance for the TransUnion GCC Africa business by focusing on all statutory requirements relating to the Employment Equity Act, Broad Based Black Economic Empowerment Act (B-BBEE), Skill Development Act as well as all BPO industry related reporting, including the timely submission of accurate reports, management of DTIC incentives and government grants and subsidies for learnerships and 12H grants. You will manage policy creation, committee establishment and all related administration of this portfolio.

What You’ll Bring:

How You’ll Contribute:

Government Incentives, Grants and Subsidies

DTIC:

• Responsible for timeous quarterly submissions to the DTIC for incentives with regards to job creation and all reporting related to:

• Collection of salary information from payroll
• Preparation of financial information related to grant submission
• Calculation of grant amounts
• Sourcing of required supporting documents
• Submission of claims to the DTIC within the required timeline
• Advise on issues related to discretionary grants, monitor progress and ensure resolution
• Monitor payments of grants and levies and communicate any needs to the HR and Finance teams

12H Grants:

• Regulatory reporting requirements with regards to the 12H tax incentive for running learnership programs

• Work with tax consultants to submit required documents in order to claim annual allowance for registered learnership agreements (IT180’s)
• Submission of required documents to claim completion allowance upon successful completion of learnership (IT180’s)
• Calculation of allowances in respect of Section 12H of the Income Tax Ac

B-BBEE

• Manage Company’s B-BBEE verification process
• Manage the B-BBEE scorecard across business activities and optimize opportunities for each pillar
• Provide guidance and play an active advisory role to business on each pillar  
• Design and Implement B-BBEE Transformation strategies to improve B-BBEE rating
• Compilation of B-BBEE presentations and reports
• Conduct BBBEE audits, create reports and provide recommendations on findings 
• Provide inputs in the formulation of policies, practices and processes that affect B-BBEE within Company
• Monitor and report B-BBEE spending against targets set up for various departments and divisions, including ensuring the accuracy of such information
• Advise project managers, external stakeholders and authorization committees with regard to the interpretation of Company’s B-BBEE Policy and B-BBEE practice
• Advise on the sourcing and selection of strategic B-BBEE suppliers
• Provide B-BBEE training to employees and suppliers on the revised BBBEE Codes of Good Practice

Employment Equity:

• Contribute to the development, alignment and implementation of the Company’s strategic transformation and EE plan
• Develop and implement the company’s transformation and EE plan by analyzing the workforce, preparing a transformation plan and employment equity plan
• Monitor and report progress against B-BBEE, EAP and the CEE targets
• Ensure full compliance with the employment equity act and report on all discrepancies
• Establish EE committee and ensure all records are maintained relating to meetings, registers, agendas and minutes.
• Organise training for the EE committee.

Skills Development:

• Cultivate strong business relationships within the Business functions, amongst both internal and external stakeholders with regards to Learnerships and as such ensuring that all SLAs are met and/or delivered all the time every time.
• Focus on building and maintaining internal key client relationships
• Providing suggestions on how to improve current processes to ensure contribution to the success of the business
• Providing regular feedback and reports to Business and EXCO

• Provide input into a skills development policy in line with the regulations laid down by the Skills Development Act
• Ensure the development and implementation of the Workplace Skills Plan (WSP) and alignment to the employment equity plan
• Capture training priorities for the organization based on its short and long-term needs
• Monitor the implementation and periodically revise the Workplace Skills Plan by reviewing training committed and completed thus far
• Ensure timely completion and submission of the Workplace Skills Plan and Annual Training Report
• Liaise with FASSET and Services SETA around all skills development needs and requirements
• Understand the Sector Skills Plan with focus on scares and critical skills planning
• Ensure training committee is established and is consulted on the Annual Training Report, Pivotal Training Report, Workplace Skills Plan & Pivotal Training Plan before submitting reports to the SETA
• Ensure the implementation and planning of discretionary grants take into consideration the critical and scarce skills of the SETA
• Align training to the SETA Sector Skills Plan, Learnerships, career pathways, accredited national qualifications, etc
• Ensure appropriate training records and minutes of meetings exist for record purposes
• Attend SDF forums and SDF training

Learnerships

• Ensure monthly analysis and reporting on learnership claims are processed
• Ensure forecasts on quarterly grants and subsidies are collated and distributed to all relevant stakeholders

BPO Industry Reports

• Compile and ensure timely submission of all quarterly reports to BPESA

Workforce Analytics:

• Provides reporting and analytics to support human resources initiatives
• Acts to understand existing reporting, best practices and translates those practices to a consistent and effective toolkit for the team to use

Reports include:

• Monthly HR Reporting
• HR Data analysis
• People cost tracker
• Regulatory reporting with the inclusion of Employment Equity, WSP & ATR and pivotal grants
• Regulation and update of company policies
• Assist in all ad hoc reporting requirements as and when required

What You’ll Bring:

• Relevant diploma/degree with financial acumen and understanding
• Minimum 3+ years’ experience in an HR reporting role with thorough knowledge of        B-BBE, Skills Development Act and DTIC grants and subsidies
• BPO / Contact Centre experience would be advantageous
• Strong Aptitude for numbers, calculations and analysis of data
• Prior skills reporting with good data visualization skills with the ability to write qualitative and quantitative reports
• Proficient in Microsoft Office, with advanced experience in Excel and PowerPoint with ability to create dashboards, macro’s, pivots etc.
• Excellent written, verbal and presentation skills with the ability to communicate, interact and operate across all levels
• Action oriented; demonstrating strong planning, organizing, prioritization and problem solving skills
• A team player with good interpersonal skills
• Excellent time management skills
• Ability to work extended hours as and when required
• Ability to work under pressure with good attention to detail and a sense of urgency
• Ability to prioritize and co-ordinate a multitude of tasks
• Ability to work independently, manage own time and ensure that deadlines are met with limited supervision

Impact You’ll Make:

It is a requirement of the Global Capability Centre Africa that you reside in a home that is fibre ready; and has space for you to be able to work comfortably and confidentially on a day-to-day basis for the purpose of your proposed employment. You can be based anywhere in South Africa and will not be able to work in a location outside of South Africa.

A Minimum of a 100 Meg Fibre line is required, should you be successful, you will need to upgrade your line in order to work effectively.

Product Marketing Manager, Fraud Solutions (International) – REMOTE

What We’ll Bring:At TransUnion, we have a welcoming and energetic environment that encourages collaboration and innovation – we’re consistently exploring new technologies and tools to be agile. This environment gives our people the opportunity to hone current skills and build new capabilities, while discovering their genius.

Come be a part of our team – you’ll work with great people, pioneering products and cutting-edge technology.

What You’ll Bring:

The product marketing team is tasked with driving adoption of TransUnion’s global solutions by using strong, scalable go-to-market tactics that solidify our position as thought leader, innovator, and trusted partner. Sitting at the intersection of product management, marketing, training and sales, our product marketing team is highly collaborative, both cross-functionally and within our own team. What you’ll bring to our team:

• 5+ years of experience in product marketing and/or product management, preferably with experience bringing to market fraud prevention, identity assurance or security solutions.
• Relevant degree/tertiary qualification preferred.
• Extensive experience in developing and executing successful go-to-market programs for impactful product launches targeting global markets.
• Demonstrated history of delivering innovative positioning and sales enablement initiatives to drive significant revenue growth
• Passion to track emerging trends specific to discrete markets, competitive approaches and use cases to communicate effective and relevant value propositions
• Excellent communication and public speaking skills with ability to communicate across all levels of an organization   
• Self-motivated and able to work in an organized way in an extremely fast-paced environment with minimal supervision
• Strong project management, attention to detail and bias towards execution
• Exceptional content writing skills both for print and web
• Experience with agile environments and a “get-it-done” attitude

Impact You’ll Make:

TransUnion offers a broad array of products customized to each aspect of our clients’ business: credit risk management, marketing segmentation, fraud and identity management, collections, and risk decisioning. We pride ourselves on our ability to bring innovative ideas and solutions to market, leveraging our extensive experience in data and analytics. Our history of leveraging data to develop rich insights and products, combined with rapid modeling and technology, continues to shape the future of the industry and how consumers experience the brands they engage with.

As TransUnion evolves and expands offerings in the fraud prevention and identity assurance space, the Product Marketing, International role supports the expansion and growth of the fraud solutions business through the development of regional specific go-to-market strategies, product positioning, competitive analysis, marketing collateral, sales tools, and content to thought leadership campaigns. Your impact to the success of the team will include the following:

• Act as a primary consultant on all fraud solutions product marketing matters for emerging international markets, as well as, UK, Canada, and India
• Manage cross-functional execution and oversight of go-to-market programs, establishing the go-to-market specific to non-U.S. markets
• Perform market research and competitive analysis for the product positioning and to drive sales enablement
• Work cross-functionally with regional partners for a coordinated go-to-market program to serve international initiatives
• Develop successful go-to-market programs to ensure organizational readiness to sell and achieve product revenue objectives, with an emphasis in sales engagement tool and strategy development (in collaboration with Sales Operations / Enablement teams)
• Tailor content to match regional/vertical needs for presentations, sales training, product sheets, case studies, demonstrations, and blogs
• Develop thought leadership content that highlights proven market success and clear differentiation of our fraud solutions relative to market alternatives
• Share expertise and best practices for marketing communications, plans, promotional materials, and strategies to meet product revenue objectives
• Track key performance indicators to monitor and enhance product marketing effectiveness

It is a requirement of the Global Capability Centre Africa that you reside in a home that is fibre ready; and has space for you to be able to work comfortably and confidentially on a day-to-day basis for the purpose of your proposed employment.

A Minimum of a 100 Meg Fibre line is required, should you be successful, you will need to upgrade your line in order to work effectively.

InfoSec Risk Management & Governance Analyst – REMOTE

What We’ll Bring:At TransUnion, we have a welcoming and energetic environment that encourages collaboration and innovation we’re – consistently exploring new technologies and tools to be agile. This environment gives our people the opportunity to hone current skills and build new capabilities, while discovering their genius.
Come be a part of our team – you’ll work with great people, pioneering products and cutting-edge technology.

What You’ll Bring:The candidate will be responsible for providing assurance to our customers and other stakeholders that we have a strong control environment based on best practices and industry standards, and that we are compliant with our security requirements. • Respond to security related questions from customers. These will primarily be in the form of pre-sales questionnaires and post-sales control assessments but will also be from ad hoc inquiries. This will include all related activities to ensure proper tracking, prioritization, communication with and engagement of internal functions/personnel, and complete and accurate responses to customers, by agreed upon due dates. • Review customer contracts to identify and edit security related terms and conditions to ensure requirements are addressed through existing controls or require escalation and approval by relevant management. • Assist with managing and maintaining the repository of related and supporting materials to complete questionnaires and review/edit contracts, including prior questionnaires and contracts, authoritative responses/clauses, and relevant documentation and artifacts. • Assist with customer and third-party audits. Activities include interfacing with customer and third-party auditors, completing pre-audit questionnaires, working with internal teams and subject-matter experts needed to help support audits, facilitating interviews, providing documentation and artifacts, recording, tracking, and communicating audit findings to relevant management and stakeholders, and post-audit follow ups to help ensure findings are remediated and communicated to relevant customers. • Identify opportunities to improve processes and documentation, and take actions to help drive and implementimprovements. • Develop expertise with, and stay current on, our security requirements, including security policies, standards, processes, controls, and applicable laws and regulations. • Develop a working knowledge of each customer-facing service offered by the company and their specific security requirements. • Perform all responsibilities and complete all deliverables completely, accurately, and in a timely manner or by agreed upon dates.

Impact You’ll Make:

We’d Love to See:
•
3 years experience in a similar role: responding to security questionnaires, reviewing/editing security requirements in contracts, and/or facilitating customer and third-party audits.
•
Experience communicating and interacting with customers, management, and internal teams, in written and verbal forms, and via video in online meetings.
•
Prior experience in IT/security compliance or information security is a plus.
transunion.com
•
Knowledge of and/or experience with security compliance certifications and standards such as SOC2, CIS, NIST CSF and 800 series, PCI, ISO 27001/2, or similar standards is a plus.
•
Must be self-motivated, proactive, well-organized, and have a positive attitude.
•
Must be comfortable in a challenging environment working on multiple tasks simultaneously with shifting priorities.
•
Relevant Tertiary qualification preferred.

It is a requirement of the Global Capability Centre Africa that you reside in a home that is fibre ready; and has space for you to be able to work comfortably and confidentially on a day-to-day basis for the purpose of your proposed employment.

A Minimum of a 100 Meg Fibre line is required, should you be successful, you will need to upgrade your line in order to work effectively.

Lead Developer

What We’ll Bring:The candidate, using his/her Intelligence, enthusiasm, dedication and self-drive to prove his/her capabilities to join into the working environment and display willingness to learn about Data and Business Intelligence. Candidate is expected to fulfill the role of bridging the gap between business and Big data Team; establishing, implementing and developing of current and new Business Intelligence Reporting to enhance customer relationships and assist in new product development.

The candidate is responsible for all the Business Intelligence Reporting and Supporting Functions and the main tasks that make up these functions. The candidate will function within a very dynamic team of professionals.

What You’ll Bring:

User Support

• Administer the process for requesting information from the Big data Team and reporting to the Big Data Manager on all the requests processed each month.
• Build and deliver key reports in Tableau and or any other TU preferred tool
• Assist the all TU Departments including but not limited to Marketing / ISG / Sales department with product development utilizing the Data on Hive
• Assisting users in customizing and automating reporting solutions.

Quality Assurance:

• Ensure accurate, compliant reports with business value are being delivered according to Big data Reporting Standards.
• Facilitation and alerting of Data Quality issues.
• Assist in the testing of new data sets from Ispark as well as testing the validity of reports and analysis.

Report Development

• Development, maintenance and automation of specialized reports.
• Creating Adhoc reports by using the appropriate tools, e.g. Tableau, SSRS, Power BI, Aqua Data Studio, Squirrel, or HSQL.
• Developing and maintain Regulatory reports including World Bank. Influencing decisions on report requirements with NCR, SACCRA, CBA and other Bureaus.

Analysis/Design: 

• Involvement in the full development life cycle, which may require tasks such as:  Business Requirements, Data analysis / profiling tasks.

Documentation: 

• Data Analysis / Profiling documentation.

Communication & Collaboration: 

• Be Comfortable to communicate with fellow Team members, Business Users, Leadership and external clients as well as subject matter experts to be able to translate business requirements into a report.

Development:

• Abinitio
• Be familiar with ETL /ELT methodology
• Development life cycle on Hive/Hadoop
• Use of R and Python Language

General:

• Innovative and forms part of Data Science team.
• Performs other related duties as assigned.

Impact You’ll Make:

Diploma or Degree in Computer Science

Or Degree in Statistics or a related discipline preferred along with the following experience:

Problem solving, Data analysis, Attention to details, Credit bureau data knowledge and processes.

Programming languages: SQL, HSQL, VBA, R, Python

Data Visualization tools: Tableau, SSRS, Power BI

Databases: Sybase IQ, Hadoop/Hive

The duties and responsibilities described above are the essential functions of the job.  The qualifications below are representative of the knowledge, skills, and/or abilities required.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• At least 5 years’ experience Supporting and Administering Tableau environment (Version 2020.4 experience preferred).
• At least 5 years’ experience support business users from a Data Warehouse environment.
• At least 5 years SQL Programming experience, to create reports using complex queries.
• Participation in at least 3 major Data Warehouse projects.
• Practical Involvement and experience in the full Data Warehouse development life cycle (At least 3 years’ experience required).

• Tableau Report building and server administration.
• Tableau Prep Builder.

• Dimensional Data Modeling and Design understanding required.
• Practical Experience with MapR Hadoop (advantage).
• Knowledge of Abinitio (advantageous)

The candidate must overall have strong technical and business skills, to be able to easily support business and have the ability to translate business requirements into a accurate user reports. In addition, he/she must be self confident and have strong written and verbal communication skills.

Global Delivery Customer Engagement – Manager

What We’ll Bring:What you’ll bring:
• Experience in client-facing functions that support existing and new client deliveries end to end – from initial scoping and quoting through implementation and post-production support
• Expert in analyzing and documenting business requirements
• Ability to foster enterprise relationships directly and successfully navigate a matrix organization
• Experience managing individual contributors on daily workload, change management, issue resolution, and career development
• 6+ years of professional experience; Bachelor’s degree in finance, management, or computer science or equivalent field.

What You’ll Bring:

We’d love to see:

• Knowledge of the Consumer Credit Reporting Industry and/or Financial Services
• Ability to: problem solve; make decisions using the appropriate level of information; provide appropriate guidance to others; and balance external and internal requirements
• Driven by intellectual curiosity and independent thinking
• Professional, positive, and outgoing demeanor

Impact You’ll Make:

Impact you’ll make:  

• In the first 90 days – Gain a high level understanding of batch products and which are leveraged by the customers supported in your space. 
• Work with your direct team to become familiar with their day-to-day activities and determine where your expertise can help make them successful.

• Beyond 90 days – Build relationships with aligned sales leaders and engage in dialogue referencing customer strategy as it pertains to batch products.  Work with your team on driving out opportunities for batch consultation and help grow their abilities within this space.
• Leverage historical metrics as a baseline of what good looks like and identify areas of improvement

Working times for this position is 3pm – 11pm SA time and including SA public holidays.

It is a requirement of the Global Capability Centre Africa that you reside in a home that is fibre ready; and has space for you to be able to work comfortably and confidentially on a day-to-day basis for the purpose of your proposed employment. You can be based anywhere in South Africa and will not be able to work in a location outside of South Africa.

A Minimum of a 100 Meg Fibre line is required, should you be successful, you will need to upgrade your line in order to work effectively

Customer Success Consultant, Experience Team, (SaaS Specialist), Global Fraud Solutions (Remote GCC Africa)

What We’ll Bring:As a Customer Success Experience Consultant you own first line support for day-to-day operational and technical questions for our standard support customers. You play a key role in ensuring global solutions are performing to their stated service level agreement (SLA) standards by assessing service statistics and preparing detailed reports, managing and tracking issues to ensure accurate and complete resolution, handling first line support for day-to-day operational and technical questions for our standard support customers. You provide expertise across our fraud and identity platforms and services and are a resource to customers to identify creative and efficient solutions to their objectives.

What You’ll Bring:

• Inspire customer confidence through timely and reliable communication and project management.  
• Lead and deliver customer initiatives and manage all phases of a customer project lifecycle to ensure successful project delivery.  
• Respond to customer tickets within department service level agreements. 
• Help protect the core value of the relationship and identify strong opportunities beyond direct project work to communicate to sales to help them grow the business.   
• Represent the voice of the customer to inform our sales process and product roadmap to drive solution and feature innovations. 
• Provide operational support, for the customers under your management, for all issues related to our platforms and solutions.  
• Actively seek responsibility and take pride in delivering the highest quality results and recommendations to our customers. 
• Effectively integrate, motivate and build relationships with cross-functional team members (local or remote), sponsors, key stakeholders, executives and other individuals or organizations. 

Qualifications 

• Bachelor’s degree in business, finance or computer science or the equivalent plus 3+ years consultancy, project management, implementation management and/or fraud management experience 
• Demonstrated ability to identify opportunities and challenges; consult with the customer to develop solutions to address these areas 
• Effective customer-service orientation and relationship-building skills 
• Ability to multi-task in a fast-paced environment, and balance thought with action while getting the most out of limited resources 
• Exceptional analytical and quantitative skills and ability to structure analyses to form data-driven solutions to ambiguous customer challenges 
• Flexible work hours in order to accommodate special meeting requests, trainings and demonstrations for customers in different time zones 

• Advanced skills with MS Word, Excel, and PowerPoint 
• Ability to communicate complex ideas effectively – both verbally and in writing in English throughout all levels of an organization. 
• Ability to effectively work with remote teams. 
• Availability for some overnight travel and on call rotation.  
• Ability to make decisions guided by policies, procedures and business plans with limited guidance. 

We’d love to see: 

• Consultancy and Customer Success experience 
• Fraud management or identity and access management experience 
• Exposure to the financial services or insurance industries 
• Knowledge of TransUnion’s fraud and identity product and services 
• Working knowledge of JSON, Tableau, Looker and/or Databricks 

Impact You’ll Make:

• Engagement Management: Inspire customer confidence through timely and reliable execution of services and develop product usage maturity models to ensure customers track to the most effective use of our solutions.  Help customers make decisions to meet their technical and business objectives by providing best practices by proactively identifying and closing gaps.  Maintain a cadence of communicating with customers about their adoption trends, sentiment, and mining opportunities for deeper engagement 
• Project Management: Lead and deliver initiatives and customer engagements.  Apply demonstrated proficiency to understand business and technical requirements to plan and manage all phases of a customer project lifecycle to ensure successful project delivery. 
• Problem Solving: Identifies the most critical aspects of a problem, and guides business-focused solutions and recommendations that drive customer value. Initiates changes to project direction where required, and able to decide and act without the total picture. 
• Commercial Orientation: Help protect the core value of the relationship and identify strong opportunities beyond direct project work to communicate to sales to help them grow the business. Collaborate with sales to support proof of concept customers, renewals, and expansion opportunities. 
• Advocacy:  Identify opportunities for customers to act as advocates (e.g. testimonials, case studies) for TransUnion. 
• Influence: Represent the voice of the customer to inform our sales process and product roadmap to drive solution and feature innovations. 

• Operational Support: Provide operational support for the clients under your management to give customers a single point of contact for all issues related to our platforms and solutions. 
• Diverse Perspective: Brings a unique skillset or approach to the table in every customer engagement or internal activity. 
• Passion: Actively seeks responsibility and takes pride in delivering the highest quality results and recommendations to our customers. 
• Team Player: Effectively integrates, motivates and builds relationships with cross-functional team members (local or remote), sponsors, key stakeholders, executives and other individuals or organizations.
• It is a requirement of the Global Capability Centre Africa that you reside in a home that is fibre ready; and has space for you to be able to work comfortably and confidentially on a day-to-day basis for the purpose of your proposed employment. You can be based anywhere in South Africa and will not be able to work in a location outside of South Africa.
• A Minimum of a 100 Meg Fibre line is required, should you be successful, you will need to upgrade your line in order to work effectively.

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All the best with your applications.