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- Actuarial Graduate Recruitment 2024
- Specialist: Underwriter – Cape Town
- Specialist: Broker Consultant (Nelspruit)
- Lead Specialist: Human Capital
- Senior Specialist: Actuarial
- Senior Administrator: Trustee Liaison
- Senior Risk Specialist
- Snr Specialist: IT Systems Developer (SAP FI)
- Call Centre Sales Agent
- Snr Spec: Solution Architect App
- Branch Manager – Rusternburg
- Call Centre Sales Agent | Western Cape
- Call Centre Sales Agent | Johannesburg
Actuarial Graduate Recruitment 2024
Date: 25 Apr 2024
Location: GT, ZA
Company: Liberty Group Limited
At Liberty, we employ more than 6 000 people across 7 businesses in 18 African countries. Every day, our employees grow their knowledge by working with diverse groups of people who specialise in a wide range of skills across insurance, asset management, investment and health products. We continually seek to engage, develop, recognise and reward the people who make our business great.
About the role
Applications for Liberty’s Actuarial Graduate Intake for 2025 are now open! Over the past six years Liberty; the Insurance and Asset Management Business Unit of the Standard Bank Group, has recruited about 120 Actuarial Graduates that have been successfully integrated across our Group. Actuarial Talent is a core skill to the Liberty business and thus multiple positions within our Exco are held by Actuaries. We invite you to join our next cohort of exceptional young actuaries; looking to make your own dent on the universe.
Purpose
To apply Actuarial, Statistical and Mathematical techniques in the successful applicants’ appointed role in one of the areas in the Standard Bank Insurance and Asset Management Business Unit.
Minimum Experience
0 – 1 year experience in a similar environment
Minimum Qualifications
Actuarial Science Graduate studying towards Honours in Actuarial Science in 2024
Outputs
Process
- Apply relevant research methodologies, tools and techniques to effectively and purposefully gather information.
- Provide specialist advice and support in area of accountability to ensure that identified solutions and recommendations are appropriate and effective.
- Perform required actuarial and other analyses for management reporting, and make recommendations to support these analyses.
- Stay abreast with latest actuarial development tools and techniques in order to conduct analysis in an informed manner.
- Accountable for the execution of specialised work including the improvement of quality, standards and outputs within defined work routines and operating procedures.
- Proactively solves problems, determines root-cause and applies solutions in line with guidelines and providing the necessary information to solve problems related to area of specialisation.
- Plan for own task execution and advises on improvements related to area of specialisation.
- Completes actuarial tasks that are relatively granular with detailed output requirements defined
- Performs data checking and validation work
- Applies analytical tools and techniques, including model building, to solve actuarial problems
- Adheres to spreadsheet standards and maintains audit trails.
- Builds a basic understanding of general actuarial insurance knowledge, e.g. statutory reserving and capital requirements, IFRS reporting, product pricing etc.
- Builds a basic understanding of company specific knowledge, e.g. product knowledge, company structure, business rules, policies, processes etc.
Customer
- Ensure own understanding and adherence to customer service delivery and Treating the Customer Fairly (TCF) principles to provide specialist support and guidance.
Finance
- Adhere to specified standards, policies and procedures to prevent potential losses/wastage related to the area of specialisation.
Learning and Growth
- Interact proactively with others for the purpose of continuous knowledge sharing; and integration of own new knowledge.
- Contribute positively to own area-specific knowledge improvement associated with area of specialisation.
- Continuously assess own performance, seek timely and clear feedback and request training where appropriate.
Governance
- Comply to set governance and compliance procedures and processes related to an area of work and continuously identify, rectify and escalate risks where necessary.
- Adheres to Actuarial Guidance Notes and any other applicable regulations.
Competencies
Technical Competencies
- Research and Information Gathering (Basic)
- Quantitative Skills (Intermediate)
- Modelling (Basic)
- Statistical and Mathematical Analysis (Intermediate)
Behavioural Competencies
- Professional/Technical learning (Basic)
- Organisation and Attention to Detail (Basic)
- Interpersonal Effectiveness (Basic)
- Problem Solving and Analysis (Basic)
- Teamwork and Cooperation (Basic)
- Relationship Management and Networking (Intermediate)
- Customer Orientation (Basic)
Liberty Group Limited is an equal opportunity, affirmative action employer. In compliance with the Employment Equity Act 55 of 1998 and the group’s Transformation Strategy, preference will be given to suitable candidates from designated groups whose appointments will contribute towards the achievement of equitable demographic representation of our workforce profile and add to the diversity of the organisation.
The Company’s approved Employment Equity Plan and Targets will be considered as part of the recruitment process. As an Equal Opportunities employer, we actively encourage and welcome people with various disabilities to apply.
Specialist: Underwriter – Cape Town
Date: 14 May 2024
Location: Johannesburg GAU ZA, GT, ZA
Company: Liberty Group Limited
At Liberty, we employ more than 6 000 people across 7 businesses in 18 African countries. Every day, our employees grow their knowledge by working with diverse groups of people who specialise in a wide range of skills across insurance, asset management, investment and health products. We continually seek to engage, develop, recognise and reward the people who make our business great.
Purpose
To provide specialist advice and support relating to underwriting, applying set rules to guard against risk, in alignment with related scheme and policy conditions, through the execution of predefined objectives as per agreed SOPs.
Minimum Experience
2 – 3 years experience in a similar environment
Minimum Qualifications
Bachelor`s Degrees and Advanced Diplomas [NQF Level 07] in Finance Economics and Accounting
Additional Minimum Qualifications
Outputs
Process
- Apply relevant research methodologies, tools and techniques to effectively and purposefully gather information.
- Understand and apply existing best practice frameworks to assist in the implementation of identified subject matter processes and standards.
- Provide specialist advice and support in area of accountability to ensure that identified solutions and recommendations are appropriate and effective.
- Analyse and provide input on the risk profile of the applicants on the basis of medical history and other stipulated parameters.
- Conduct investigations in order to establish and verify facts to that leads to the identification and reduction of business risks.
- Accountable for the execution of specialised work including the improvement of quality, standards and outputs within defined work routines and operating procedures.
- Proactively solves problems, determines root-cause and applies solutions in line with guidelines and providing the necessary information to solve problems related to area of specialisation.
- Plan for own task execution and advises on improvements related to area of specialisation.
Customer
- Ensure own understanding and adherence to customer service delivery and Treating the Customer Fairly (TCF) principles to provide specialist support and guidance.
Finance
- Adhere to specified standards, policies and procedures to prevent potential losses/wastage related to the area of specialisation.
Learning and Growth
- Interact proactively with others for the purpose of continuous knowledge sharing; and integration of own new knowledge.
- Contribute positively to own area-specific knowledge improvement associated with area of specialisation.
Governance
- Comply to set governance and compliance procedures and processes related to an area of work and continuously identify, rectify and escalate risks where necessary.
Competencies
Liberty Values
Technical Competencies
- Underwriting process (Intermediate)
- Research and Information Gathering (Basic)
- Underwriting & long term risk assessment (Basic)
- Underwriting Skills (Intermediate)
- Reporting and Interpretation (Basic)
- Customer Advice (Technical) (Basic)
- Insurance products and services (Intermediate)
Behavioural Competencies
- Professional/Technical learning (Basic)
- Interpersonal Effectiveness (Basic)
- Problem Solving and Analysis (Basic)
- Teamwork and Cooperation (Basic)
- Governance, Ethics and Values (Basic)
- Communicating with Impact (Basic)
- Relationship Management and Networking (Basic)
- Customer Orientation (Basic)
Specialist: Broker Consultant (Nelspruit)
Date: 10 May 2024
Location: Nelspruit GAU ZA, GT, ZA
Company: Liberty Group Limited
At Liberty, we employ more than 6 000 people across 7 businesses in 18 African countries. Every day, our employees grow their knowledge by working with diverse groups of people who specialise in a wide range of skills across insurance, asset management, investment and health products. We continually seek to engage, develop, recognise and reward the people who make our business great.
Purpose
To provide advice & support to brokers & IFA’s that engenders their trust & support in selling Liberty business to their clients. Develop, maintain & grow business relationships to increase market share through execution of defined sales objectives.
Minimum Experience
2 – 3 years experience in a similar environment
Minimum Qualifications and Experience
- 2 – 3 years’ experience in the financial, sales, legal or similar environment.
- Matric with a Professional Qualification, or a bachelor’s degree in finance, Economics, Law or Sales.
- CFP (Advantageous)Key Requirements
- Fluent in English and Afrikaans
- Driver’s license
- IT skills
Key Responsibilities
- Provide specialist advice, service, and support to Brokers (IFA’s).
- Business retention, and increased sales through the application of various sales techniques, product training, rate negotiations and product comparisons.
- Training on new products and product enhancements.
- Ensure that underwriting practice, rules and procedures are fully understood and executed.
- Build and grow market share through relationship marketing.
- Query resolution on new business and servicing.
- Planning and executing marketing strategies and campaigns.
- Root-cause analysis and apply creative solutions within guidelines to solve problems.
Liberty Group Limited is an equal opportunity, affirmative action employer. In compliance with the Employment Equity Act 55 of 1998 and the group’s Transformation Strategy, preference will be given to suitable candidates from designated groups whose appointments will contribute towards the achievement of equitable demographic representation of our workforce profile and add to the diversity of the organisation
Lead Specialist: Human Capital
Date: 10 May 2024
Location: Johannesburg GAU ZA, GT, ZA
Company: Liberty Group Limited
At Liberty, we employ more than 6 000 people across 7 businesses in 18 African countries. Every day, our employees grow their knowledge by working with diverse groups of people who specialise in a wide range of skills across insurance, asset management, investment and health products. We continually seek to engage, develop, recognise and reward the people who make our business great.
Purpose
To work independently and provide end-to-end People and Culture (P&C) value chain business partner support for relevant portfolio/s, applying specialist knowledge and judgement to resolve complex challenges. To provide business partnering advisory support to business stakeholders within the allocated portfolio/s of responsibility, giving P&C guidance in support of the overall people experience and business objectives in an ever-changing environment.
Qualification and Experience
- Degree in Human Resource Management, Social Science or relevant field.
- 5-8 years experience in a similar environment
- Extensive Sales and Distribution experience
- Willing to travel to regions
Behavioural Competencies
- Adopting Practical Approaches
- Articulating Information
- Embracing Change
- Establishing Rapport
- Exploring Possibilities
- Interpreting Data
- Inviting Feedback
- Managing Tasks
- Providing Insights
- Taking Action
- Team Working
- Upholding Standards
Technical Competencies
- Storytelling
- Decision Making
- Digital Advocacy
- Inclusive Facilitation
- Integrative Leadership
- Organisational Navigation
Essential Functions
- Achieve compliance with relevant information governance processes, ensuring that insights gathered to inform decisions maintain individuals’ rights to privacy.
- Act as custodian of CoE business systems, identifying issues related to their usage and initiating the appropriate action with the relevant stakeholders; promoting effective and efficient usage of all P&C systems.
- Adhere to and advise on the P&C risk and governance framework to ensure that risks are appropriately mitigated in the portfolio/s. Adhere to P&C data policies in line with IAM data standards so that quality data is consistently and appropriately stored, used and managed.
- Adhere to IAM data security standards, ensuring compliance with data regulations, data privacy and data protection policies to ensure the organisation processes personal data of data subjects (employees, customers, and other individuals) in a compliant way.
- Advise business leaders in portfolio/s to ensure that people decisions made in the business do not introduce risk to the business.
- Co-craft the appropriate organisational architecture required to fulfil business objectives with relevant leaders, taking into account P&C guidelines and practices when providing advice.
- Collaborate with finance and operations teams regarding workforce planning within work area, confirming compliance with budgetary requirements; contributing to accurate information on costs.
- Collaborate with P&C Operational Services to deploy services that require execution at a local level, achieving alignment to the larger business requirements and deliver on the People Promise.
- Connect with different stakeholders to devise solutions and a workable way forward to meet the current and future needs of the portfolio/s
Additional Essential Functions
- Contribute to the crafting, monitoring and guidance on strategic people metrics per portfolio/s; highlight areas of focus which address current and future needs based on market and environmental trends.
- Coordinate delivery of group-wide P&C initiatives in the portfolio/s, working closely with CoEs to ensure successful delivery which achieves stipulated objectives.
- Coordinate the process of job description compilation for the portfolio/s, oversee review and grading and check final job grades meet business needs, whilst ensuring clear Job Owners and approvers are allocated.
- Create a proactive view of emerging risks in the business area by conducting detailed trend analysis on metrics/indicators; providing a summary view to the business together with potential mitigation plans.
- Demonstrate an understanding of the full P&C value chain and the interrelationships between components, engaging with various stakeholders to enable an effective ecosystem of partners.
- Engage in the implementation of organisational design and change management initiatives within the portfolio/s to support the successful implementation and acceptance thereof, delivering on the People Promise.
- Engage with Communities of Expertise (CoEs) and business stakeholders, ensuring Business Partners understand current and future business needs and are able to address these appropriately.
- Identify and analyse appropriate sources of data, to gain insights on P&C supporting the strategic drivers of the business and/or people experience.
- Identify potential automation opportunities in the business environment which would improve efficiencies within the area of responsibility; develop the business case in collaboration with the Technology teams and P&C CoE (where relevant) for the acquisition of the technology; ensuring that IAM is able to provide a world-class experience for its employees and deliver on the People Promise
Additional Essential Functions Continued
- Identify specific portfolio needs, in conjunction with the Strategic Workforce Planning (SWP) CoE, providing input to the tailoring of SWP initiatives to ensure business needs are adequately met and future requirements addressed.
- Interrogate the appropriate use of data to create insights, through predictive analytics, in order to optimise the solution offering and inform decision making processes.
- Lead and manage the annual reward cycle, in line with guidelines and area budget, ensuring relevant P&C factors are catered for in planning conducted and distribution of information.
- Lead area change processes, including change plans and proposals that require union/legal/team and other engagements.
- Lead or contribute to P&C working streams in own areas or within the broader organisational and/or industry context.
- Lead the team according to IAM leadership principles and values, including managing the employee lifecycle from recruitment through to exit, performance management, training and development, discipline and grievance management, retention, reward and people administration to ensure a high-performance culture.
- Leverage the organisation’s data driven workforce insights to support workforce strategy deployment; in support of the People Promise.
- Monitor adherence to, and implement the relevant technology standards developed by the IT and P&C CoE Functions.
- Monitor and ensure the accuracy of all people related data within P&C core systems, ensuring changes are processed accurately and timeously.
- Monitor staff movements relative to cost allocation and headcount; track and monitor key people metrics such as overtime, headcount and training spend; highlighting areas of concern at relevant forums.
- Monitor the consistent and effective implementation of P&C initiatives, in order to maintain their credibility and support an integrated, personalised workforce experience. Proactively identify downstream impact of data changes and manage, where applicable, with relevant stakeholders
Senior Specialist: Actuarial
Date: 10 May 2024
Location: Johannesburg GAU ZA, GT, ZA
Company: Liberty Group Limited
At Liberty, we employ more than 6 000 people across 7 businesses in 18 African countries. Every day, our employees grow their knowledge by working with diverse groups of people who specialise in a wide range of skills across insurance, asset management, investment and health products. We continually seek to engage, develop, recognise and reward the people who make our business great.
Purpose
To assist with driving and implementation of strategies to enhance value creation and effective management of technology and operational risks; fostering a culture of risk awareness and working collaboratively with business units in IAM in fortifying our first line of defense and resilience of the operational processes. To help drive the effective implementation of the Risk Governance Framework, including the administration of Risk governance policies, procedures and mandates.
Key Responsibilities
- Assist with implementation of a comprehensive operational risk management framework in alignment with industry best practices and regulatory requirements.
- Assist with execution of the strategic vision for the Operations Risk Control function in alignment with the overall risk management strategy of IAM and the Group
- Identify, assess, and quantify operational risks arising from IAM business unit processes, systems, and external factors.
- Collaborate with IAM business units to identify and evaluate operational risks associated with key processes and activities.
- Implement risk assessment methodologies to quantify and prioritize operational risks.
- Implement effective control measures to mitigate identified technology and operational risks.
- Work closely with IAM business units to ensure that control measures are embedded in operational processes.
- Establish a robust incident reporting mechanism for the timely identification and escalation of operational incidents.
- Conduct thorough analysis of operational incidents to determine root causes and implement corrective actions and reporting to relevant governance committees on Operational Risk matters.
- Develop and maintain operational risk policies, procedures, and guidelines to ensure compliance with regulatory standards and internal controls.
- Provide guidance to business units on the implementation of these policies.
- Monitor key performance indicators (KPIs) to measure the effectiveness of operational risk control initiatives.
- Lead efforts to optimize operational processes, driving efficiency and effectiveness.
- Establish a culture of continuous improvement, encouraging innovation and best practices.
Additional Key Responsibilities
- Collaborate with senior leadership to align operational risk control initiatives with the overall business strategy.
- Provide strategic insights and recommendations to enhance the value proposition of the Ops Risk Control function.
- Explore opportunities for business growth while maintaining a robust risk management framework.
- Establish and maintain strong governance structures to support effective risk management.
- Collaborate with senior leadership to integrate risk control initiatives into business operations seamlessly.
- Conduct regular assessments and audits to evaluate the effectiveness of control measures and address any identified gaps promptly.
- Work closely with business leaders to understand their operational processes and embed risk control measures seamlessly.
- Provide combined assurance services on Ops Risk for Risk and segments as part of the Integrated Operational Framework for IAM
- Ensure governance documents are tabled at the appropriate forums/committees, and where necessary carve-out requested and approval is obtained from the appropriate sanctioning body
Minimum Experience
3 – 5 years experience in a similar environment, of which 1 -2 years at a junior specialist level
Minimum Qualifications
Bachelor`s Degrees and Advanced Diplomas [NQF Level 07] in Finance Economics and Accounting
Additional Minimum Qualifications
CFA/ FASSA/CA
Senior Administrator: Trustee Liaison
Date: 10 May 2024
Location: Johannesburg GAU ZA, GT, ZA
Company: Liberty Group Limited
At Liberty, we employ more than 6 000 people across 7 businesses in 18 African countries. Every day, our employees grow their knowledge by working with diverse groups of people who specialise in a wide range of skills across insurance, asset management, investment and health products. We continually seek to engage, develop, recognise and reward the people who make our business great.
Purpose
To deliver claims related administrative support services and oversee all administrative management duties through the execution of predefined objectives as per agreed standard operating procedures (SOPs).
Minimum Experience
2 – 3 years experience in a similar environment
Minimum Qualifications
Further Education and Training Certificate (FETC) [NQF Level 04] in Finance Economics and Accounting
Additional Minimum Qualifications
Outputs
Process
- Utilise a variety of software packages to produce correspondence and documents and maintain associated records, spreadsheets and databases.
- Accountable for own work quality, standards and outputs related to policies, procedures and defined processes.
- Proactively identify problems, apply known solutions and escalate more difficult problems.
- Plan for task execution and adjust priorities against an established plan.
- Produce reports according to set standards and prescribed guidelines.
- Ensure that the provision of a comprehensive administrative service are contributed through the correct interpretation and application of procedures.
- Examines information to make claim settlement determinations and approves or denies payment in line with set standards.
- Resolve claim queries timeously and accurately.
- Coordinate insurance process across departments, tracking claims and reporting on aggregate metrics.
- Support and mentor staff in insurance resources, standards, data, and contacts.
- Review claim submissions and determine eligibility and level of coverage.
Customer
- Executes activities to ensure customer service delivery that meets or exceeds customer expectations aligned to Treating the Customer Fairly (TCF) principles.
- Resolve client queries and problematic queries to ensure prompt and effective resolution, enhancing the client experience.
Finance
- Adhere to specified standards, policies and procedures to prevent potential losses/wastage.
Learning and Growth
- Contribute positively to own area-specific knowledge improvement.
Governance
- Comply to set governance and compliance procedures and processes related to an area of work and continuously identify, rectify and escalate risks where necessary.
Competencies
Liberty Values
Technical Competencies
- Claims notification and investigation (Basic)
- Claims settlement (Basic)
- Customer Understanding (Basic)
- Service Delivery (Basic)
- Communication skills (Fundamental) (Basic)
- Query resolution (Basic)
- Customer Relationship Management (Basic)
- Mathematical Literacy (Fundamental) (Basic)
- Administration (Basic)
- Claims knowledge (Intermediate)
- Claims management (Basic)
- Statistical and Mathematical Analysis (Basic)
- Customer Advice (Technical) (Basic)
Behavioural Competencies
- Organisation and Attention to Detail (Basic)
- Interpersonal Effectiveness (Basic)
- Problem Solving and Analysis (Basic)
- Teamwork and Cooperation (Basic)
- Customer service orientation (Basic)
- Communicating with Impact (Basic)
Senior Risk Specialist
Date: 10 May 2024
Location: Johannesburg GAU ZA, GT, ZA
Company: Liberty Group Limited
At Liberty, we employ more than 6 000 people across 7 businesses in 18 African countries. Every day, our employees grow their knowledge by working with diverse groups of people who specialise in a wide range of skills across insurance, asset management, investment and health products. We continually seek to engage, develop, recognise and reward the people who make our business great.
About the Role
This role creates the opportunity for the successful candidate to provide specialist support and advice to Internal and External Stakeholders in the development and implementation of business development, management planning and associated service delivery processes, methods and techniques, enabling the provision of sound business development expertise. Strong interpersonal skills are required as there are daily interactions with various distribution channels.
Minimum Experience and Qualifications
Minimum Experience
3 – 5 years’ experience in a similar environment, of which 1 -2 years at a junior specialist level.
Minimum Qualifications
Appropriate bachelor’s degree and Post Grad Diploma in Financial Planning
CFP-designation will be advantageous.
Key Responsibilities
Correctly interpret and understand business and or customer requirements to develop and produce appropriate solutions.
Contribute to efforts related to the development of innovative business models to support the development of new business initiatives.
Identify development areas and business development opportunities and implement and execute accordingly, measuring and increasing production numbers.
Accountable for the improvement of quality, service and work outputs, continuously recommending improvements.
Translate technical information and data into useable business intelligence to support business development initiatives.
Plan for the organisation of work outputs and process improvement activities considering a specific situational context related to the area of specialisation.
Build and maintain strong relationships with key internal and external stakeholders to facilitate delivery and implementations of initiatives being driven.
Competencies
Understanding of the legislative requirements of Risk products.
Understanding of Risk solutions.
Problem solving and analysis.
Implement strategic development plans in Risk.
Relationship management and networking.
Snr Specialist: IT Systems Developer (SAP FI)
Date: 9 May 2024
Location: Johannesburg GAU ZA, GT, ZA
Company: Liberty Group Limited
At Liberty, we employ more than 6 000 people across 7 businesses in 18 African countries. Every day, our employees grow their knowledge by working with diverse groups of people who specialise in a wide range of skills across insurance, asset management, investment and health products. We continually seek to engage, develop, recognise and reward the people who make our business great.
Purpose
As an SAP FI S4HANA Consultant, you will play a critical role in the analysis, design, implementation, and support of SAP FI solutions in alignment with business as well as project requirements and objectives. Your expertise will be essential in ensuring smooth financial operations, process optimization, and integration of financial data within the S/4HANA environment.
Key Responsibilities
- Participate in end-to-end SAP FI S/4HANA implementation projects, including blueprinting, design, configuration, testing, and post-go-live support.
- Configure and customize SAP FI modules to meet business needs, including General Ledger (GL), Accounts Payable (AP), Accounts Receivable (AR), Asset Accounting (AA), Financial Supply Chain Management (FSCM), and Controlling (CO).
- Collaborate with business stakeholders to understand finance processes and provide expert guidance on leveraging SAP FI functionalities.
- Conduct workshops and training sessions to educate end-users on SAP FI capabilities and best practices.
- Participate in data migration activities and ensure the integrity and accuracy of financial data in the S/4HANA system.
- Identify opportunities for process improvements and recommend solutions to streamline financial processes, enhance reporting capabilities, and support decision making.
- Provide ongoing support and maintenance for SAP FI systems, addressing issues, and resolving technical problems.
Additional Key Responsibilities
- Collaborate with cross-functional teams to integrate SAP FI with other SAP modules and external systems.
- Stay updated with the latest SAP FI S/4HANA trends and advancements, ensuring the organization’s finance systems are up-to-date and aligned with industry standards.
- Perform system testing, including unit testing, integration testing, and user acceptance testing, to ensure the quality and accuracy of SAP FI configurations.
- Act as a subject matter expert in SAP FI S/4HANA, providing technical support and guidance to the finance team and other stakeholders.
- Stay abreast of changes in financial regulations and accounting standards, ensuring SAP FI configurations remain compliant with relevant requirements.
- Collaborate with external consultants and vendors when required, managing relationships and ensuring the successful delivery of outsourced services.
Minimum Experience
- 5 years of experience in SAP FICO with a proven track record of successfully delivering multiple SAP FI projects, including full lifecycle implementations, upgrades, and rollouts.
- Must have worked on at least 1 S4 Project.
- Minimum two E2E Implementation project experience in SAP FICO required.
Minimum Qualifications
- Bachelor`s Degrees and Advanced Diplomas [NQF Level 07] in Information Technology and Computer Sciences.
- SAP FI/S4HANA Certification or equivalent.
- Knowledge of SAP S/4HANA Finance.
Liberty Group Limited is an equal opportunity, affirmative action employer. In compliance with the Employment Equity Act 55 of 1998 and the group’s Transformation Strategy, preference will be given to suitable candidates from designated groups whose appointments will contribute towards the achievement of equitable demographic representation of our workforce profile and add to the diversity of the organisation.
Call Centre Sales Agent
Date: 9 May 2024
Location: WC, ZA
Company: Liberty Group Limited
At Liberty, we employ more than 6 000 people across 7 businesses in 18 African countries. Every day, our employees grow their knowledge by working with diverse groups of people who specialise in a wide range of skills across insurance, asset management, investment and health products. We continually seek to engage, develop, recognise and reward the people who make our business great.
Purpose
To contact prospective customers to sell products and achieve set targets in compliance with set quality standards through the execution of predefined objectives as per agreed standard operating procedures (SOPs).
Minimum Experience
1 – 2 years experience in a similar environment
Minimum Qualifications
Further Education and Training Certificate (FETC) [NQF Level 04] in Office Administration
Process
- Adhere to prescribed timekeeping standards at all times and attempt to improve own standards continuously.
- Align and integrate own administrative support tasks and activities in accordance to required response time, quality and service delivery standards.
- Accountable for own work quality, standards and outputs related to policies, procedures and defined processes.
- Proactively identify problems, apply known solutions and escalate more difficult problems.
- Plan for task execution and adjust priorities against an established plan.
Customer
- Liaise and interact with customers via approved communication channels in a positive and helpful manner.
- Resolve client queries and escalate problematic queries to the correct level to ensure prompt and effective resolution, enhancing the client experience.
- Conduct outbound call centre calls in a professional manner, ensuring an excellent and accurate client service enhancing org reputation.
- Conducts financial needs analysis and generates sales of Liberty products by matching client needs to relevant Liberty product.
- Executes activities to ensure customer service delivery that meets or exceeds customer expectations aligned to Treating the Customer Fairly (TCF) principles.
Finance
- Achieves monthly sales targets and production requirements by ensuring that customer leads and prospective customers translate into professional needs based sales revenue.
- Adhere to specified standards, policies and procedures to prevent potential losses/wastage.
Learning and Growth
- Contribute positively to own area-specific knowledge improvement.
Governance
- Comply to set governance and compliance procedures and processes related to an area of work and continuously identify, rectify and escalate risks where necessary.
Technical Competencies
- Legal Compliance (Sales) (Basic)
- Customer Understanding (Basic)
- Handling Difficult Calls (Intermediate)
- Telephone and face to face sales (Intermediate)
- Sales life cycle management (Basic)
- Developing sales (Basic)
Behavioural Competencies
- Persuading and Influencing (Basic)
- Interpersonal Effectiveness (Basic)
- Problem Solving and Analysis (Basic)
- Teamwork and Cooperation (Basic)
- Communicating with Impact (Basic)
- Relationship Management and Networking (Basic)
- Customer Orientation (Basic)
Liberty Group Limited is an equal opportunity, affirmative action employer. In compliance with the Employment Equity Act 55 of 1998 and the group’s Transformation Strategy, preference will be given to suitable candidates from designated groups whose appointments will contribute towards the achievement of equitable demographic representation of our workforce profile and add to the diversity of the organisation.
Vaccination Policy & Hybrid Working Model
We are evolving the way we work and will be launching a Hybrid working model, in line with this Liberty has implemented a Mandatory vaccination policy which is applicable to all employees, this is to further strengthen our commitment to the safety of all employees. Right of refusal to be vaccinated against COVID-19, either on constitutional and/or medical grounds, is taken into consideration and will be dealt with through an objection process. More information about our Hybrid working model and Mandatory vaccination policy will be discussed during the recruitment process for this position.
Snr Spec: Solution Architect App
Date: 9 May 2024
Location: Johannesburg GAU ZA, GT, ZA
Company: Liberty Group Limited
At Liberty, we employ more than 6 000 people across 7 businesses in 18 African countries. Every day, our employees grow their knowledge by working with diverse groups of people who specialise in a wide range of skills across insurance, asset management, investment and health products. We continually seek to engage, develop, recognise and reward the people who make our business great.
Purpose
To provide specialist advice & support in the development & implementation of solution architect applications addressing problems on systems integration, compatability and multi platforms.
Key Responsibilities
- Responsible for assisting in the establishment of an IT Architecture practice, and the adoption of an architecture and standards methodology.
- Manages activities that take place during solution ideation, solution design, and solution implementation.
- Reviews business context for solutions to company challenges as well as defining the vision and requirements for the solution, recommending potential options, (which may include RFIs, RFPs or prototype development), selecting the most optimal option, and the development of a roadmap for the selected solution.
- Communicates the architecture to the stakeholders and collaborates and coordinates with existing domain architects in the formalization and adoption of IT standards and procedures.
- Champions a structured approach to business application solutions.
Additional Key Responsibilities
- Directly assists in the development of a solutions architecture program including departmental roadmaps and project portfolios for IT systems architecture.
- Assures solutions not only are a fit for the specific purpose but also closely align with the standards guidelines of technology solutions.
- Influences changes to standards when necessary.
- Assists domain architecture team on solutions management and timing of financial spend for application solutions.
- Supports the architectural aspects of all application projects in peer IT portfolios.
- Directs the identification and recommendation of appropriate solutions, upgrades, replacements, or decommissioning options incorporating business and technology productivity, usability, and total cost of ownership.
- Develops and executes solutions which further reduce the percentage of time spent on reactive work.
- Provides analysis of security protection technologies as necessary.
Minimum Experience
- Minimum of 7 – 10 years of experience related to IT Management or other information technology solutions architecture role.
- Demonstrated ability to communicate the complexities of technical programs.
- Proficiency with information technologies in a secure network environment.
- Expertise with personal computers in a secure network environment and Microsoft applications (Outlook, Word, Excel, Access, PowerPoint and SharePoint) or similar software.
- Experience in Cloud Platforms (AWS, Azure, Salesforce) – Similar platforms.
- Tracking the progress of projects.
- Documenting procedures, architecture principles, and patterns.
- Evaluating and implementing new technologies.
- Collaborating with other teams to improve business processes.
Minimum Qualifications
- Bachelor`s Degrees and Advanced Diplomas [NQF Level 07] in Information Technology and Computer Sciences.
Certifications
- TOGAF Certification is mandatory.
- AWS, Azure, Salesforce (Experience).
Branch Manager – Rusternburg
Date: 8 May 2024
Location: Rustenburg NW ZA, NW, ZA
Company: Liberty Group Limited
At Liberty, we employ more than 6 000 people across 7 businesses in 18 African countries. Every day, our employees grow their knowledge by working with diverse groups of people who specialise in a wide range of skills across insurance, asset management, investment and health products. We continually seek to engage, develop, recognise and reward the people who make our business great.
Purpose
To plan, manage and monitor the implementation of branch management activities and processes in order to deliver on approved operational plans in an effective and efficient manner.
Minimum Experience
3 – 5 years experience in a similar environment, of which 1 – 2 years at junior management level
Minimum Qualifications
Bachelor`s Degrees and Advanced Diplomas [NQF Level 07] in Generic Management
Additional Minimum Qualifications
Outputs
Process
- Develop market position through the identification of target markets, building relationships and negotiating and closing business deals.
- Plan for, manage and ensure the effective administration of area related support services in alignment with team and individual performance objectives.
- Manage business retention through the application of various sales techniques such as rate negotiations, product comparisons and changing perceptions.
- Ensure customer understanding of org. brand messages, products and services in order to facilitate messages appropriately and successfully.
- Manage branch operations.
- Accountable for maintaining quality, service and outputs related to a work area, ensuring compliance with set policy, procedures and standards.
- Proactively identify operational problems, determine cause and effect, select and implement the best solution to solve problems based on previous experience and understanding of the context.
- Plan for and organise multiple work activities for team execution by assigning priorities against the set framework in light of the specific situational context.
Customer
- Manages to ensure service excellence in support of Treating the Customer Fairly (TCF) principles to build positive relationships and creates opportunities for exceptional service delivery.
Finance
- Identify solutions to enhance cost effectiveness and increase operational efficiency.
- Compile a budget aligned to the operational or area specific delivery of plans; monitor and report on variances and make sure that planned objectives are reported, escalating any deviations.
Learning and Growth
- Manage teams within the context of defined processes, set required performance parameters and act as technical coach where required.
- Schedule, allocate and effectively manage human resources within own area of responsibility in line with specified and specific constraints or parameters.
Governance
- Create awareness to ensure the effective implementation of changes in policy, laws, regulations and associated industry practices.
- Implement and utilise risk, governance and compliance policies and processes effectively, to identify and manage risk exposure.
Competencies
Liberty Values
Technical Competencies
- Legal Compliance (Sales) (Intermediate)
- Risk Awareness (Intermediate)
- Sales life cycle management (Proficient)
- Conflict Resolution (Intermediate)
- Efficiency improvement (Intermediate)
- Functional Policies and Procedures (Intermediate)
- Operations Management (Proficient)
- Product and/or Service Knowledge (Intermediate)
- Sales management (Proficient)
- Budgeting and Expenditure Control (Intermediate)
Behavioural Competencies
- Persuading and Influencing (Intermediate)
- People Management and Empowerment (Intermediate)
- Interpersonal Effectiveness (Intermediate)
- Problem Solving and Analysis (Intermediate)
- Strategic Insight and Capability (Intermediate)
- Teamwork and Cooperation (Intermediate)
- Judgment and decision making (Intermediate)
- Communicating with Impact (Intermediate)
- Relationship Management and Networking (Intermediate)
- Customer Orientation (Intermediate)
Liberty Group Limited is an equal opportunity, affirmative action employer. In compliance with the Employment Equity Act 55 of 1998 and the group’s Transformation Strategy, preference will be given to suitable candidates from designated groups whose appointments will contribute towards the achievement of equitable demographic representation of our workforce profile and add to the diversity of the organisation.
The Company’s approved Employment Equity Plan and Targets will be considered as part of the recruitment process. As an Equal Opportunities employer, we actively encourage and welcome people with various disabilities to apply.
Call Centre Sales Agent | Western Cape
Date: 5 May 2024
Location: Cape Town WC ZA, WC, ZA
Company: Liberty Group Limited
At Liberty, we employ more than 6 000 people across 7 businesses in 18 African countries. Every day, our employees grow their knowledge by working with diverse groups of people who specialise in a wide range of skills across insurance, asset management, investment and health products. We continually seek to engage, develop, recognise and reward the people who make our business great.
Purpose
To contact prospective customers to sell products and achieve set targets in compliance with set quality standards through the execution of predefined objectives as per agreed standard operating procedures (SOPs).
Minimum Experience
1 – 2 years experience in a similar environment
Minimum Qualifications
Further Education and Training Certificate (FETC) [NQF Level 04] in Office Administration
Additional Minimum Qualifications
Outputs
Process
- Adhere to prescribed timekeeping standards at all times and attempt to improve own standards continuously.
- Align and integrate own administrative support tasks and activities in accordance to required response time, quality and service delivery standards.
- Accountable for own work quality, standards and outputs related to policies, procedures and defined processes.
- Proactively identify problems, apply known solutions and escalate more difficult problems.
- Plan for task execution and adjust priorities against an established plan.
Customer
- Liaise and interact with customers via approved communication channels in a positive and helpful manner.
- Resolve client queries and escalate problematic queries to the correct level to ensure prompt and effective resolution, enhancing the client experience.
- Conduct outbound call centre calls in a professional manner, ensuring an excellent and accurate client service enhancing org reputation.
- Conducts financial needs analysis and generates sales of Liberty products by matching client needs to relevant Liberty product.
- Executes activities to ensure customer service delivery that meets or exceeds customer expectations aligned to Treating the Customer Fairly (TCF) principles.
Finance
- Achieves monthly sales targets and production requirements by ensuring that customer leads and prospective customers translate into professional needs based sales revenue.
- Adhere to specified standards, policies and procedures to prevent potential losses/wastage.
Learning and Growth
- Contribute positively to own area-specific knowledge improvement.
Governance
- Comply to set governance and compliance procedures and processes related to an area of work and continuously identify, rectify and escalate risks where necessary.
Competencies
Liberty Values
Technical Competencies
- Legal Compliance (Sales) (Basic)
- Customer Understanding (Basic)
- Handling Difficult Calls (Intermediate)
- Telephone and face to face sales (Intermediate)
- Sales life cycle management (Basic)
- Developing sales (Basic)
Behavioural Competencies
- Persuading and Influencing (Basic)
- Interpersonal Effectiveness (Basic)
- Problem Solving and Analysis (Basic)
- Teamwork and Cooperation (Basic)
- Communicating with Impact (Basic)
- Relationship Management and Networking (Basic)
- Customer Orientation (Basic)
Call Centre Sales Agent | Johannesburg
Date: 5 May 2024
Location: GT, ZA
Company: Liberty Group Limited
Purpose
To contact prospective customers to sell products and achieve set targets in compliance with set quality standards through the execution of predefined objectives as per agreed standard operating procedures (SOPs).
Minimum Experience
1 – 2 years experience in a similar environment
Minimum Qualifications
Further Education and Training Certificate (FETC) [Level TBA: Pre-2009 was L4] in Office Administration or Finance Economics and Accounting
Process
- Accountable for own work delivery in line with quality standards, defined work routines and procedures.
Customer
- Conduct outbound call centre calls in a professional manner, ensuring an excellent and accurate client service enhancing org reputation.
- Ensure own understanding and adherence to customer service delivery and Treating the Customer Fairly (TCF) principles to provide specialist support and guidance.
- Execute sales transactions as an end-to-end process calling on new clients, building relationships with them, and selling the Institutional Product range across the board and ultimately retaining these clients.
- Executes activities to ensure customer service delivery that meets or exceeds customer expectations aligned to Treating the Customer Fairly (TCF) principles.
- Resolve client queries and escalate problematic queries to the correct level to ensure prompt and effective resolution.
Finance
- Achieves monthly sales targets and production requirements by ensuring that customer leads and prospective customers translate into professional needs based sales revenue.
- Adhere to specified standards, policies and procedures to prevent potential losses/wastage.
Learning and Growth
- Continuously develop own expertise in terms of industry and subject matter development and application thereof in an area of specialisation.
Governance
- Comply to governance, compliance, integrity and ethics processes and procedures in area of specialisation and continuously identify and escalate risks.
Technical Competencies
- Sales life cycle management (Basic)
- Legal Compliance (Sales) (Basic)
- Insurance products and services (Basic)
All the best with your applications.
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