Sun International Vacancies

To apply, click on the link at the end of the posts and all the best with your applications.

1. Sous Chef
2. Call Centre Quality Assur Lead
3. HR Officer
4. Operations Specialist
5. CCTV Technician
6. F&B Supervisor
7. Financial Accountant
8. Food and Beverages Staff Services Manager
9. Intern : N6 Financial Mgt
10. Promoter Team Lead

Sous Chef

Job Purpose

Manages the day to day delivery of the food production operation and culinary team within a specific outlet with the objectives of delivering quality culinary products, Manages the day to day delivery of the food production operation and culinary team within a specific outlet with the objectives of delivering quality culinary products, maximising

revenue through controlling operational efficiencies and productivities, operating equipment and stock, in line with Company standards.

.

Education

3 -Year Culinary Diploma or equivalent National Culinary Qualification at a Diploma level

Membership with South African Chef’s Association and other relevant culinary accreditation

Experience

5-6 years’ experience and track record in a similarly graded hotel / restaurant kitchen environment of which at least 2 years’ experience must have been as a chef de partie

Skills and Knowledge

Technical Competencies:

Food Costing

Culinary Product Knowledge

Kitchen Operational Management

Labour legislation

Environmental and sustainability standards

Proficient Computer skills

Coaching

Menu engineering

Cooking methodology

 Behavioural Competencies:

Decision-making – use of initiative

Learning – training; coaching; staying abreast of

industry developments

Implementing and co-ordinating – organising

people; non-people resources

Numeracy and calculation skills

Analysing and diagnosing – numerical information;

Demonstrated ability to make use of intermediate computer skills

trends in data

Problem-solving

 Making fine judgements through the senses: colour, taste, texture

Work conditions and special requirements:

Ability to work shifts that meet operational requirements

Mobility and ability to move around as per job requirements (including with the use of aids)

Physically able to move operating equipment

Have an open attitude perform similar functions to those contained in this document , in alternative outlets due to operational requirements

Key Performance Areas

Duties and responsibilities include:

Delivered Culinary Business plan for the outlet

In collaboration with the Executive Sous Chef, develop outlet objectives and

deliverables in line with the Culinary strategy:

Facilitate the communication and implementation of Culinary deliverables for the

outlet

Provide clear delegation of authority and accountability for deliverables

Manage and allocate people and operational resources

Communicate plans relative to promotions and strategies to relevant staff and

stakeholders within the unit

Align plans with EE, SD and procurement transformation strategies which contribute

towards BBBEE targets being achieved for the property

Shift management

Put in place staff scheduling and duty allocations to ensure coverage

Handle shift briefings / handovers / shift reports

Manage the preparation of mise-en-place

Complete opening and closing checklists

Interact and be present on the floor during service to ensure food quality and

presentation in line with standards

Handle any special requests, special requirements, recommendations, concerns,

resolution of complaints, issues experienced during service etc.

Manage staff appearance and kitchen appearance/ functioning of equipment and

systems for the outlet

Report and resolve any issues experienced

Monitor the cleanliness and hygiene of the kitchen before, during and after service

Outlet Product Enhancement

Keep up to date with regards food products, trends and cooking methodologies

required to deliver menus

Monitor products and pricing within the outlet

Make recommendations of improvements to the product / menu offering

Compile and co-ordinate the culinary promotional calendar for the outlet

Monitor standards in the outlet and identify any areas of concern

Culinary Standards & Governance

Conduct maintenance and hygiene inspections in all areas of the kitchen

Monitor health, safety, hygiene and environmental elements in the outlet

Manage the control and storage of stock, operating expenses (gas) and operating

supplies (packaging, chemicals), equipment as per SOP for the outlet

Investigate variances / discrepancies and take necessary action to correct

Monitor Culinary standards and processes

Control waste for the outlet

Work with internal stakeholders (maintenance, finance, HR, and security) to identify risk

areas and address these

Outlet Budget Management

Collaborate with the Executive Sous Chef to complete the planning for the Budget and

forecasts for the outlet

Motivate and manage Capex requirements for the outlet

Authorise spend in line with budget

Monitor food costs (purchases related to revenue)

Food recipe – All menu item food recipes to be documented, updated and captured

into the system MC or IFS to ensure accurate food theoretical.

Manage the conducting of accurate stock takes for the outlet in line with Company

process. Report on any variances for the outlet

Produce a 10-day / 20-day and monthly food cost report

Monitor departmental leave liability

Check and report on all outlet staff wages / spend are in line with budget as a % of

revenue; maintain productivity ratios of performance for line staff

Procurement – All supplier prices and supplier price quotes to be reviewed and

monitored on a monthly basis going forward to ensure we monitor and track price

movements to minimize input cost fluctuations.

Contribute to month-end financial commentary for the outlet

People Management

Manage staff conditions of employment, e.g. attendance, absenteeism, leave,

adherence to policies and procedures

Identification of employee training needs

Perform on the job training and coaching to close developmental gaps and build

succession for a talent pipeline within the outlet

Manage employee relations within the department

Staff communication and motivation

Performance contracting, reviews and development

Provides resources and removes obstacles to performance

Recruit and resource for talent for positions within the department

Onboarding of new staff members

Customer Relationship

Management

Ensures that guests are treated with courtesy and respect at all times

Interact with guests and provide professional service standards and solutions

Handle any escalated complaints, disputes and suggestions as required

Engage with customers and provide a customer experience within the outlet / on the

floor that will support brand loyalty ensuring SI as the brand of choice

Be present on the floor during service / promotions or functions

Conduct staff training on product knowledge / promotions (including promotion

information, functions, facilities, etc)

Provide post-mortem feedback with regards promotions to ensure these are always

relevant and effective

Shift handover ensures that staff have sufficient insights and information with regards

VIP customers visiting the property

Call Centre Quality Assur Lead

HR Officer

Job Purpose

The HR Officer will be responsible for providing transactional HR administration and general administrative support to members of the HR Team across the employee lifecycle, to ensure seamless and consistent delivery of the departments’ services to line management and employees in line with company procedures and compliance standards.

Education

• Grade 12
• Studying towards a B Degree in Human Resources Management or similar is an advantage.

Experience

• A minimum of 2 years in an administrative function.
• Exposure in the areas of human resources administration will be an advantage

Skills and Knowledge

• Analysing
• Assuring quality
• Collecting information (sourcing; checking and / or documenting)
• Maintaining Focus
• Acting with energy and enthusiasm
• Integrating (Connecting, Relating and Collaborating)
• Managing customer and stakeholders
• Organising and co-ordinating
• Problem Solving & Initiative
• Knowledge of HR Policy and Procedures
• Knowledge of skills development requirements
• Minute taking / Typing skills
• Project Co-ordination
• Computer Literacy (MS Office / Peoplesoft)
• IFS (Purchase requisitions)
• Written and verbal communication skills
• Knowledge and application of labour legislation (LRA’ BCEA), Skills Development Act, EE Act

Key Performance Areas

• Be the first point of contact for all transactional HR-related queries from employees and line
• Maintains human resources records by recording new hires, transfers, terminations, changes in job classifications, merit increases; and tracking leave
• Prepare and administer HR-related documentation, such as contracts of employment, throughout the employee life cycle
• Update the HR database / system and ensure all data is accurate and complies with audit requirements
• Identify, classify, maintain and protect HR related files, documentation and sensitive information consistent with record handling and audit requirements.
• Prepare relevant paperwork for payroll around staff movements and conditions of employment
• Monitor unemployment claims by reviewing claims; recording and filing of documentation
• Documents human resources actions by completing forms, reports, logs, and records
• Updates job knowledge by participating in educational opportunities; reading professional publications
• Coordinate all admin as it relates to discipline and grievance procedures in the organisation and  ensure proper record keeping as required by legislation 
• Order and maintain consumable stock levels in line with anticipated demand
• Coordinating the flow of departmental paper and electronic documents to the appropriate parties (obtaining from Business units passing on to payroll, files, etc.)
• Prepare basic reports such as headcount reports, absenteeism reports, leave liability, sick leave , and other reports required for monthly financial reporting
• Troubleshooting and resolving HR transaction processes and related data issues with HR and assigned clients. This will include collaborating with HR Consultants, Learning & Development, Recruitment and Payroll
• Type correspondence proficiently including letters, faxes, etc.
• Handle calls, queries and requests received by the HR office on a daily basis and escalate relevant issues in all areas of HR including: appointments; leave; benefits; medical aid; provident fund; termination information
• Assist employees in completing necessary paperwork to support changes, updates, etc.
• Administer bursary applications, medical aid, provident fund, and other relevant programs by advising employees of eligibility; providing application information; helping with form completion; verifying submission; notifying employees of approvals.
• Orients new employees by providing orientation information packets; reviewing company policies; gathering withholding and other payroll information; explaining and obtaining signatures for benefit programs.
• Assists in the co-ordination and planning of logistics for employee events viz EOM, roadshows, long service awards, etc.
• Co-ordination of the Employee wellness programme for the unit, including the co-ordination of wellness days, minutes of meetings, follow-through on action points of meetings, etc.
• Monitor Kronos and T&A
• Processing and payment of departmental invoices via the IFS system
• Maintains regular communication on current administration and projects status with relevant stakeholders
• Keeps service providers informed of payments and information required for vendor processes
• Communicate with medical aid and provident fund on hires, terminations, death benefits, etc.
• Escalates non-conformance issues or outstanding information

Operations Specialist

Job Purpose

The Operations Specialist will have responsibility and accountability for a variety of outcomes and day to day project progressions in operations projects and multi-team projects in SunBets. The role will not only be functional in terms of its contribution to projects but also involve keeping key stakeholders aligned and providing reports on projects as well as taking ownership of ensuring certain operational outcomes and processes occur.

This role will be required to ensure that deliverables for senior managements tactical and strategic initiatives occur and that all practices are in line with policy, frameworks and tools based on researched leading and industry practice, specialised projects and innovation, and will provide legislative support to advise, enable and support business operations in achieving their objectives

Education

3-Year B-Degree or Diploma in Business Management

Experience

1. Minimum 3 years’ experience  in the sports betting industry or like multidisciplinary operations environments
2. Strong understanding of sports betting systems, business operations and processes
3. Demonstrated analytical and effective decision making ability to prioritize and communicate with management to achieve business goals
4. Unwavering commitment to quality operations and data-driven program evaluation
5. Positive, action-oriented, flexible, and innovative approach to progressing projects

Skills and Knowledge

• Conceptualising
• Analysing
• Creating and improving
• Sourcing information
• Applying expertise and technology
• Taking ownership
• Responding with urgency
• Collaborating
• Relationship building
• Business & Financial Acumen
• Industry Knowledge and interest in sports betting and online gaming
• Gaming & FIC regulations
• Labour legislation
• Sports Betting Odds & Risk Management
• Sports betting software
• Project Delivery

Key Performance Areas

• Understand the Sunbet strategy, operationalise strategic objectives, targets and deliverables and progress projects in line with management instructions and strategy
• Create, update and help progress projects
• Offer expertise and knowledge in order to meet business priorities (e.g. impact on customer experience, controlling of costs, leveraging of skills, governance)
• Critically evaluate projects in order to better help in execution and help improve outcomes in terms of innovation of products and offerings in line with leading practice, and collaborate with the Sunbet COO and CEO
• Help execute any new projects and offerings across the business to drive increased customer engagement, brand visibility and revenues especially those that involve the operations team and technology
• Help identify and raise issues of risk and concern to management with projects
• Ensure adequate recovery, security and procedures are in place from a project perspective
• Facilitate the programme management has set and report on achievement of milestones of deliverables in all projects
• Help deliver and implement projects for an integrated sports and fixed odds product environment (including suggestions on projects on processes, people, standards, management frameworks, practices and technology) to support the business strategy
• Collaborate with other teams in projects from marketing to VIP to develop and execute promotions and initiatives to enhance the customer experience
• Help measure success and return on projects and identify issues and challenges when not achieved
• Help contribute to a culture of quality standards, ethics, efficiency and delivery

CCTV Technician

Job Purpose

Responsible to maintain electronic Surveillance and Security Systems in accordance with company standards and gaming regulations

Education

Technical Certificate / Diploma – N4 / T2 minimum

Experience

2 Years in a CCTV / IT environment preferred

Skills and Knowledge

• Problem Solving
• Collecting Information (listening; asking questions)
• Analytical skills
• Checking
• Attention to detail
• Following Instructions

Key Performance Areas

    Surveillance System Installation & Maintenance

• Installs surveillance system and equipment layouts
• Maintains CCTV equipment
• Identifies, troubleshoots and rectifies causes of faults
• Installs and tests CCTV components
• Plans and implements CCTV related installations/ moves for other gaming departments
• Liaises with legislative authorities and ensures sign off as required (Application process)

    Inventory Control

• Plan and order stock
• Receive stock
• Store and secure stock
• Tidy stock room
• Document stock movement and capture into the system
• Implement a standardised process for receipt handling, storage, dispatch and disposal of surveillance system components / inventory.
• Identify potential and alternative suppliers of equipment to create alternative cost saving solutions; and escalate relevant solutions to management
• Maintain communication channels with suppliers to ensure they are aware of SI standards and procedures
• Purchase and maintain par stock levels as per business requirements and as per budget (stock on hand and obsolete stock).
• Maintain stores environment in a neat and orderly manner
• Capture and ensure data Is updated in the system
• Conduct stock control and audits on a monthly basis according to standards and procedures.
• Identify and escalate any anomalies or variances to management

F&B Supervisor

Job Purpose

• Responsible to supervise the day-to-day delivery of the food and beverage service and team within a specific outlet / conference center with the objectives of maintaining standards of service; enhancing the customer experience; and controlling operating equipment and stock in line with Company standards.

Education

• 3-Year Hotel School Diploma or equivalent national qualification in hospitality at Diploma level

Skills and Knowledge

• Collecting Information
• Team Co-operation
• Verbally Informing
• Supervising
• Dealing with Customers
• Appraising & developing
• Problem-Solving
• Food & Beverage Costing
• Food & Beverage Product Knowledge
• Set-up requirements
• Function sheets (if relevant)
• OE use & storage
• Team Planning
• Stock control
• Proficient MS Office skills
• Micros / Opera is preferred

Key Performance Areas

Shift Supervision

• Put in place staff scheduling and duty allocations to ensure maximum coverage
• Handle shift briefings / handovers / shift reports
• Interact and be present on the floor during service to understand and assist clients with requests, special requirements, recommendations, concerns, resolution of complaints, etc.
• Manage staff appearance and floor appearance/ functioning of equipment and systems for the outlet
• Report and resolve any issues experienced
• Manage the control of stock and operating equipment as per SOP for the outlet
• Cash-ups at the end of the shift

Food & Beverage Product Offering

• Monitor service offering / products and pricing within F&B
• Make recommendations of improvements to the product and service offering
• Co-ordinate the implementation of the food and beverage promotional calendar for outlets
• Monitor customer service standards and identify any areas of concern
• Conduct maintenance walkabouts for front of house and back of house areas
• Monitor health, safety, hygiene and environmental elements in the area
• Monitor the use and storage of operating equipment
• Monitor stock control and operating equipment control processes
• Investigate variances / discrepancies and take necessary action to correct

Conferencing Product

• Liaises with clients
• Attends pre-conference meetings
• Provides client with relevant solutions / options for conferencing – including set-up, themes, décor, lighting, equipment, etc.
• Conduct QA to ensure set-up is in line with client requirements
• Is present at functions to ensure execution is in line with client requirements
• Manages staff appearance and floor appearance/ functioning of equipment and systems
• Control and management of stock and operating equipment as per SOP
• Liaises with Technical to ensure maintenance schedule plan is adhered to and any issues resolved
• Monitors and reports on functions
• Provide input into the post-mortem on events and makes recommendations for improvements
• Provides ideas and solutions that are innovative and in line with industry trends

 People Supervision

• Supervise staff conditions of employment, e.g. attendance, absenteeism, leave, adherence to policies and procedures
• Identification of employee training needs
• Perform on the job training and coaching to close developmental gaps and build succession for a talent pipeline within the outlet
• Supervise employee relations within the department
• Staff communication and motivation
• Performance contracting, reviews and development
• Assist in providing resources and removing obstacles to performance
• Onboarding of new staff member

Financial Control

• Authorise spend in line with budget
• Conduct accurate 10, 20-day stock takes for the outlet in line with Company process.
• Report on any variances for the outlet

Delivered Customer Experience

• Monitor service standards and staff: guest interaction on the floor to ensures all guests are treated with courtesy and respect at all times
• Handle and resolve any guest special requests, queries or complaints
• Shift hand over ensures that staff can provide customers with relevant service
• Understand, record and implement special requirements for return guests and VIPs

Financial Accountant

Job Purpose

Responsible for the effective management of financial controls, reporting and accounting and operational team management with specific regard to achieving business profitability and improving financial operational standards in the unit.

Education

• B.Com Honours (CTA) with Articles or equivalent

Experience

• At least 5 years’ experience in a general financial management environment.
• Experience in a hospitality/gaming environment an advantage.

Skills and Knowledge

• Decision-making
• Analysing / Diagnosing performance of the department
• Reviewing – Assessing feasibility; assessing compliance; efficiencies
• Appraising / Developing Others including evaluating for recruitment, performance, coaching and training
• Controlling people and non-people resources
• Influencing & negotiating skills
• Attention to detail
• Business Acumen
• Building Positive Working Relationships
• Customer Centricity & Stakeholder focus
• Drive for Results
• People Management

Key Performance Areas

Key outputs

 Delivered Operational Financial Accounts

• Oversee the financial reporting and analysis for F&B and hotel outlets on the property to ensure the financial performance and position of the company is accurate, up-to-date and complete.
• Monitor and manage productivities and payroll costs for the departments
• Oversee the completion of stock control processes.
• Investigate unusual variances relative to budget and previous year
• Conduct an analysis of F&B and Hotel business results and identify relative trends to ensure realistic forecasts
• Find solutions to resolve anomalies and follow-up to ensure execution or change in procedure
• Review Kofax Total Agility (KTA) queries for resolution
• Send manual payments to Shared Services Centre (SSC) for payment
• Assist SSC with AP accruals at month-end
• Request invoices to be created from SSC and distribute to concessionaires, rebates, sponsors, sundry
• Provide details of AR credit notes to SSC
• Request customer refunds to be paid by SSC
• Request bank transfers between accounts where required
• Request disposals, scrappings, impairments, revaluations of fixed assets
• Request vouchers to be processed by SSC via KTA.
• Provide details of departmental recharges to the SSC for processing
• Obtain details of changes to allocations after HODs have reviewed departmental income statements. Forward to SSC.
• Conduct spot checks on cash-ups
• Compile monthly and quarterly forecasts
• Compile annual Budgets and quarterly forecasts
• Manage departmental Capex requirements
• Review financial risks (on Risk Register) quarterly and address mitigating and aggravating circumstances.

Compliance Management

• Oversee accounting standards and processes at a unit level
• Focus on improving processes in the unit
• Integrates Group standards into Unit Operations
• Align and update practices with new legislative and tax regulations
• Implement sufficient control measures (including systems and processes) & checks within each department to mitigate any financial risk to the business.
• Monitor compliance to financial procedures, costs, controls and productivities
• Complete relevant statutory returns
• Complete Annual Insurance declaration accurately according to unit financial position and requirements.
• Lodge liability claims and follow up to ensure resolution according to legal and policy requirements.
• Communicate standards and regulations with team to ensure compliance is achieved

Financial Reporting

• Co-ordinate month end and year end activities and reporting
• Co-ordinate internal and external financial audits
• Commentary on monthly management accounts
• Assistance with annual financial statements
• Financial reporting on departmental projects and initiatives
• Compile tax packs
• Compile quarterly board packs
• Interpret results and provide value-adding recommendations to optimise financial performance (with regards product, process and practices) within the various areas of the operation.
• Compile and provide reports in line with Gaming Board and management requirements that assists stakeholders in making relevant decisions

People Management

• Manage staff conditions of employment, e.g. attendance, absenteeism, leave, adherence to policies and procedures
• Identification of employee training needs
• Perform on the job training and coaching to close developmental gaps and build succession for a talent pipeline within the outlet
• Manage employee relations within the department
• Staff communication and motivation
• Performance contracting, reviews and development
• Provides resources and removes obstacles  to performance
• Recruit and resource for talent for positions within the department
• Onboarding of new staff members

Stakeholder Relationship Management

• Act as the SME on Financial statutory legislation and tax requirements
• Communicate actively with departmental managers to review cross-departmental impacts and reconcile data
• Communicate with Financial Operations Manager and report on revenue and financial position as required
• Liaise extensively with the SSC to ensure all processes are being followed
• Partner with Business Managers to ensure management are kept updated on latest developments; risks identified and recommendations
• Provides support and training to accounting teams
• Manages non-conformance issues
• Monitor financial performance of various departments and consult with Functional Managers on results and areas of concern
• Report and consult with management on risk areas and remedial action to be taken
• Present results to management

Work Conditions and Special Requirements

Ability to work shifts that meet operational requirements 

Food and Beverages Staff Services Manager

Job Purpose

The F & B Staff Services Manager will be responsible for supervising all people processes associated with the flexible workforce of “pooled” staff employed to provide F & B and chef services to hotels and conferencing business operations across Sun City, with the aim of ensuring staff are well trained and competent to deliver business objectives in a professional and enthusiastic way in line with operational requirements and quality excellence standards. These responsibilities will include rostering & scheduling of pooled staff, control and authorisation of leave, facilitating training needs analyses, coaching and providing training, facilitating disciplinary procedures and managing performance to grow and nurture solid and engaged hospitality talent to support innovative and sustainable hospitality operations.

Education

3-Year Hotel School Diploma or equivalent national qualification in hospitality at Diploma level

National Certificate in supervisory management would be an advantage

Experience

Minimum of 6 years of experience working within Food & Beverage, of which 3 years must be at supervisory level

Prior labour brokering experience required

Proven ability to multitask and manage multiple projects and people simultaneously

Skills and Knowledge

• Verbal and written communication skills
• F & B and Kitchen Standard Operating procedures
• F & B product knowledge
• Banqueting / Event Knowledge
• Labour legislation (BCEA, EE, LRA)
• Team Planning
• Interviewing skills
• Proficient computer skills (MS Office, Micros)
• Kronos; and knowledge of hospitality scheduling requirements and productivity ratios
• Coaching and development methodologies
• Business Acumen

Key Performance Areas

• Be the point of contact and liaison between business operations and the pooled hospitality services team for specific business units
• Facilitate the ongoing accounts management of pooled staff for that business unit operation
• Manage the day-today co-ordination of pooled staff to support the food & beverage and overall hospitality operations
• Build relationships with key stakeholders by ensuring that there is full understanding of the unit culture and requirements in the scheduling of staff with correct fit for outlet requirements
• Compile staff workforce plans and deliverables with timelines and activities for the individual units, in line with plans and productivities
• Conduct rostering and duty allocations of staff to meet unit requirements & goals
• Handle shift briefings/ handovers/ shift reports / disputes
• Input, review and validate Kronos time sheets and highlight any anomalies, ensuring these are signed off by relevant management
• Manage productivities, time & attendance, and payroll costs for the department
• Supervise staff conditions of employment, e.g. attendance, absenteeism, leave, adherence to policies and procedures
• Implement and drive hospitality services processes (SOPs, templates, etc) with pooled staff
• Assess hospitality services team to ensure they have the correct competencies to meet outlet requirements, ensuring any areas of improvement are addressed to maximise staff flexibility
• Provide employee training and coaching on the job with regards subjects relating to the delivery of products, trends and services standards
• Receive input from operations and facilitate performance management sessions, including individual development plans for all employees to understand areas of strength and improvement
• Supervise pooled staff employee relations within the department; to include disciplinary enquiries
• Manage pooled staff communication and motivation
• Conduct performance contracting, reviews and development with pooled employees
• Interview and recruit staff members for the pool in line with business policy and procedures and requirements
• Carry out the onboarding of new members
• Monitor service standards and pooled staff: guest interaction on the floor to ensure all guests are treated with courtesy and respect at all times
• Review and process invoices of pooled staff for business unit operations

Intern : N6 Financial Mgt

Job Purpose

To provide financial administrative support to the department and to ensure the seamless implementation and consistent delivery of services provided by the Shared Services Centre (“SSC”) to the Unit and stakeholders in line with the Service Level Agreement.

Education

• Grade 12
• N6 Financial Management
• Letter from Institute requesting Internship

Skills and Knowledge

• Planning and co-ordination
• Handling information / following instructions
• Clerical Administrative functions
• Problem-Solving
• Checking / attention to detail
• Take initiative
• Customer service orientation

• Relationship building            
• Conformance to Internal Standards
• Sun International Structure and Channels
• Knowledge of finance policies and procedures
• Communication skills – written and verbal
• Computer Literacy (MS Office / Peoplesoft)
• IFS (Purchase requisitions)

Key Performance Areas

Finance Administration

• Monitor workflow from the Kofax Total Agility(“KTA”) and deal with all queries raised via KTA – covering all areas of finance including accounts payable, accounts receivable, cash books, fixed assets, intercompany.
• Liaise with relevant departments to resolve queries within SLA, ensuring all tasks are being addressed.
• Collate supplier invoices and send to SSC
• Check TA invoices and send to SSC for processing.
• Complete Purchase Requisitions /Purchase Orders /Receipting for departments that require support, including service contracts
• At Head Office, capture purchase requisitions for all departments and ensure that the charging splits to the units are allocated and captured accurately and correctly.
• Capture expense claims for the unit, including attaching all slips
• Check suppliers aged analysis monthly
• Assist the Accountant with monthly accruals
• Review “received not yet paid” report monthly and follow-up long outstanding items.

Promoter Team Lead

Job Purpose

The Promoter Team Lead, in the Sun Bet team, will be responsible to supervise the mobile SunBet promoter team and processes in proactively delivering on-site activations and events at various locations across the country with the aim of engaging clients to canvas and generate good quality leads for the business. The role will support and guide the team to cultivate relationships with potential and current SunBet customers through identifying, co-ordinating and managing on-site activations to ensure these relationships remain strong, profitable and to grow the referral database for future lead and customer acquisition opportunities. The role may also be required to provide a wide range of administrative and support services in this regard in line with Company procedures and standards.

Education

• Grade 12

Experience

• Minimum 4-5 years experience in a customer services, a contact centre or sales environment
• Experience in supervising others is an advantage
• Having an interest and experience in sports is an advantage

Skills and Knowledge

• Organising and Coordinating Resources
• Checking and Documenting Information
• Integrating (Connecting; Relating; Collaborating, Resolving conflict)
• Persuading
• Responding with Urgency
• Emotional resilience
• Acting with Energy and Enthusiasm
• Creating Customer Experiences
• People supervision
• Sports and sports betting Industry knowledge
• Sun Bet online gaming product knowledge
• Written and verbal communication skills
• Proficient computer literacy (MS Office; CRM software)
• Event co-ordination
• Sales skills
• Telephone skills
• Networking skills
• Legislation – including CPA, POPI, FICA requirements

Key Performance Areas

• Have a complete knowledge and understanding of the SunBet products and the online gaming industry
• Provide input into plans to increase the generation of sales leads for the acquisition of SunBet business
• Supervise and participate in on-site activations and events, identifying opportunities to canvas clients and generate leads and new business
• Persuade potential customers of the benefits and advantages of opening a SunBet account
• Provide services and support to customers who place on-line sports bets, providing advice and education to customers around how to place on-line sports bets and casino bets
• Handle escalated technical and/or account related queries raised by customers
• Research required information by using available resources or liaising with other departments to adequately respond to queries and ensure customer queries are resolved
• Facilitate processes that enable the team in following-up with existing clients to obtain their FICA documentation
• Leverage existing relationships to initiate and develop relationships with customers to acquire referrals
• Plan and distribute on-site activation schedules for various venues
• Communicate with stakeholders, clients, visitors around activation requirements
• Conduct face-to-face meetings with customers / guests at various on-site activation to initiate, build and secure future SunBet business
• Supervise and attend SunBet VIP events / activations with customers to raise awareness around SunBet’s brand and VIP program, as required
• Oversee the booking and logistics of activation venues and requirements – number of people, equipment, times, access to floor, refreshments, etc.
• Conduct pre-activation checks to ensure that the venue set up meets requirements
• Track and report on the daily generation of leads through promotional processes for the various teams
• Complete post activation administration including; information documents, attendance figures, leads generated
• Engage with players and provide a customer experience that will support brand loyalty ensuring SunBet as the online gaming and sports betting brand of choice
• Ensure that customers are treated with courtesy and respect at all times, and provide professional service standards and solutions
• Provide post-mortem feedback with regards campaigns to ensure these are always relevant and effective

Click here to apply

All the best with your applications.