Call Center Agent x2

The Johannesburg Social Housing Company SOC Limited (JOSHCO) mandate is to develop
and manage affordable rental housing for the lower market as an integral part of efforts to
eradicate the housing backlog of the City of Johannesburg. JOSHCO is a registered Social
Housing Institution and is accredited by the Social Housing Regulatory Authority (SHRA).
We invite suitably qualified and experienced persons to apply for the following vacant
position. ( Those who applied previously need to re- apply)

Position : Call Center Agent x2
Employment Status : Permanent
Department : Corporate Services

Purpose of the Job: To interact with the customers and provide them with information to
address inquiries regarding projects or products and services.

Responsibilities (but not limited to the following):

• Phones are answered promptly in a professional and polite manner
• Communication is clear accurate and resolved as quickly and efficiently as possible.
• Departing tenants are properly managed, deposits repaid, and matter is closed on
  CRM system
• Customer queries/ complaint data is properly recorded and maintained on the
  Customer Relationship Management System
• Compliance is maintained with all JOSHCO systems (performance management, HR,
  Finance, Stakeholder information, Property management, Communications, reporting
  etc.)
• Answer all calls according to JOSHCO standards
• Collect customer information and analyze customer needs make recommendations
  and refer to relevant department
• Prepare monthly reports by collecting and analyzing all matters
• Contribute to team effort by accomplishing related results as stipulated in Service
  Level Agreements as and when needed
• Attract potential customers by answering product and service questions, suggesting
  information about other products and services available.
• Maintains customer records by updating register on the CRM module. • Conduct
  Credit checks for potential tenants

Resolve product or customer problems by:
o clarifying the customer’s complaint.
o determining the cause of the problem.
o selecting and explaining the best solution to solve the problem.
o expediting correction or adjustment.

o record every interaction with customers and potential customers in
the CRM module on Property Management System

Minimum job Requirements, interested applicants must be in possession of:

• Grade 12 or equivalent qualification at NQF Level 4 with a minimum of 120 credits
• A Certificate in Call Centre/Reception or Office Administration will be an added
  advantage
• 2 or more years’ experience in a Call Centre environment
• Experience in MDA property management system is highly advantageous
• Ability to communicate in English (both written and verbal). Fluent in at least 2 African
  languages
• Experience in social housing environment would be advantageous

Application Procedure:
Please take note that only online applications will be considered. Applicants are advised
to use Google Chrome when applying for JOSHCO positions. Please apply by using
the following link below, by either copying the link onto browser or click on the link:
https://share-eu1.hsforms.com/1xidHaVHXTPOlEpb_xibv4Qew554

JOSHCO is an equal opportunity and affirmative action employer, and all appointments
will be made in accordance with the Company’s Employment Equity Plan to promote its
representivity (race, gender, and disability). Correspondence will only be limited to
shortlisted candidates and applicants who have not been contacted within 6 weeks
should consider their applications unsuccessful. JOSHCO reserves the right not to make
an appointment.

The Closing Date: 01 December 2023

All the best with your applications