IT Infrastruct Support Spec

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Job Purpose

Responsible for providing technical advice and support in monitoring, repairing, servicing and upgrading of IT systems, network and data centers and related storage equipment; diagnosing and troubleshooting equipment faults, and running tests for the business unit, with the aim of ensuring that the IT infrastructure maintains acceptable performance levels, is available and stable, in a manner that is easy, appropriate, reliable and secure in line with business and regulatory requirements

Education

  • IT Related Diploma or NQF Level 6 
  • MCSE Server Qualification**
  • CCNA – Routing & switching**
  • ITIL Certification

Experience

  • 4 years of experience working with IT security, data centers, remote infrastructure, effective data record systems, network cabling, wireless systems, computer system architecture and cloud services

Work conditions and special requirements:

  • Travel may be required on an adhoc basis
  • May be required to work outside of normal working hours, in line with operational requirements (including weekends, public holidays)

Skills and Knowledge

Core behavioural competenciesProblem-solvingAssessing and evaluating informationInitiativeResponding with urgencyIntegrating (Connecting; Consulting; Collaborating)Applying technical expertise Technical/ proficiency competenciesWindows Server 2008/2012/2016Server and Storage HardwareVirtualisation Hyper V and VM wareBackup and recovery management in a virtualised environmentActive Directory managementTechnical WritingIP networking protocols and methodsAdaptive infrastructuresProtected data storage solutions to ensure confidentiality

Key Performance Areas

Job Scope & Responsibilities:

  • Keep up to date with changes, innovations and leading practice in the IT infrastructure environment
  • Understand the IT, technology and business plans and provide insight into the IT infrastructure roadmap  and objectives including network, storage, AV and telecommunications plans to support the operations
  • Monitor the IT infrastructure to ensure that systems, processes and testing is in place to protect sensitive information and included in operational prioritization and planning
  • Conduct risk impact analyses to determine the impact of failure of hardware, systems and data loss for critical business processes.
  • Compile action plans and measurements for the implementation of approved projects
  • Install, repair and maintain connectivity of computer systems and network infrastructure to ensure a stable  IT environment
  • Monitors bandwidth for the site and notifies Central IT of any out of the ordinary requirements
  • Performs routine AD maintenance (such as disabling dormant accounts, adding and removing machines  from AD)
  • Plan changes and configuration requirements and project manage implementation
  • Conduct repairs and testing of the network, and detect and respond to network components or equipment  to improve system performance
  • Monitors capacity requirements in terms of (e.g., disk space, storage, and CPU utilization), and identifies  performance problems and proactively provides recommendations and solutions
  • Maintain and adjust network hardware, software, cabling and connectivity issues
  • Provide support for telephone, data centre and security systems
  • Monitor network performance and troubleshoot problems as required
  • Install and inspect LAN and WAN infrastructure for problems
  • Assist in solving system failures to increase network uptime
  • Ensures backup and maintenance activities for all data center infrastructure
  • Performs routine maintenance tasks for infrastructure systems (such as backups, patch management, and  hot fixes)
  • Manage the functioning and enhancements of telecommunications equipment and systems to enhance the guest experience within the business
  • Provide end user support in resolving hardware and software related issues
  • Develop plans for the installation of server components
  • Install and configure IT infrastructure (including power consumption, monitoring of hardware and software   and disaster recovery)
  • Liaise with vendors with regards to order parts, repairs, services, escalating any issues

Click here to apply

All the best with your applications

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