Drake International Vacancies:

1. Customer Service Agent (UK Hours)
2. Permanent Talent Aquisition Specialist
3. Property Maintenance Administrator
4. Sales Administrator
5. Service Technician
6. Creditors Clerk
7. Junior Health & Safety Officer
8. Sales Representative – HVAC
9. Administrator- Maternity Contract
10. Credit Controller- Maternity Contract

Customer Service Agent (UK Hours)

Reference Number: 902360

Date Posted: 15/01/2024

Country: South Africa

Province: Western Cape

City: Cape Town

Job type: Full-Time

Salary Range: ZAR108,000 – ZAR138,000 per annum

Start Date: ASAP

Job Description

Our client in the pest control service industry is looking for an experienced and well-spoken Customer Service Agent to join their vibrant team.

The role is based in the Claremont area, Cape Town.

Requirements:

• Tertiary Education in a related field
• Minimum of 5 years’ experience in a similar role
• Evidence of sufficient experience to demonstrate ability.
• Strong values in customer service
• Good initiative and judgement skills
• Team player
• Customer Focus: excelling at customer service & able to build rapport.
• Familiar with Data Protection Act
• Communication skills: both verbal and written including excellent telephone manner
• Ability to work in a hybrid environment.

Responsibilities:

• Establish positive rapport with callers, positively impacting customer satisfaction and sales opportunities.
• Establish customer enquiry through effective open and probing questions.
• Reassure clients we can help at all times.
• Use all tools available to deliver a “First Time Fix” for clients wherever available.
• Offer relevant advice and recommendations.
• Input data accurately into system
• Take ownership of queries and obtain a satisfactory conclusion.
• Obtain account information and update with action given/taken.
• Update records appropriately so that a full history can be tracked.
• Amend inaccurate records to ensure data-integrity.
• Process “Live-Updates” and “Pending Requests”
• Adhere to escalation/reporting process.
• Ensure customers are kept informed on the progress of any disputes.
• Close logs only on receipt of minimum update information.
• Complain Handling
• Webchat

* UK Working Hours and UK Bank Holidays apply

Permanent Talent Aquisition Specialist

Reference Number: 902365

Date Posted: 15/01/2024

Country: South Africa

Province: Nelson Mandela Bay Metropolitan Municipality

City: Port Elizabeth

Job type: Full-Time

Salary Range: ZAR10,000 per annum

Start Date: ASAP

Job Description

Introduction:

At Drake International, we’re always looking to strengthen our clients by adding the best available people to their staff. We’re seeking a Talent Acquisition Specialist to help us source, identify, screen, and hire candidates for various permanent roles at our wide range of clients. The ideal candidate will have excellent communication and organizational skills, two or three years of experience in talent acquisition, proficiency with applicant tracking systems, and an ability to devise staffing solutions for potential clients. This role requires excellent interpersonal skills for working closely with hiring managers from a wide range of industries. Two to three years’ experience as a recruitment specialist in a recruitment agency, is required.

Responsibilities:

Client Data Base Management and Development:

• Networking to build client information that can be converted into business opportunities.
• Source clients from various professional online channels and foster long-term relationships.
• Have a thorough understanding of all client requirements.
• Maintain up-to-date client information on Drake’s client data base.

Recruitment Strategy:

• Collaborate with hiring managers of clients of a wide range of industries, to understand staffing needs and develop effective recruitment strategies.
• Stay informed about industry trends and best practices to enhance recruitment processes.

Sourcing and Attraction:

• Utilize various channels (job boards, social media, professional networks) to actively source and attract qualified candidates.
• Implement creative and innovative methods to build a strong talent pipeline.

Candidate Screening:

• Conduct thorough candidate assessments, including resume reviews, phone screenings, and initial interviews.
• Evaluate candidates for cultural fit, skills, and qualifications.

Interview Coordination:

• Coordinate and schedule interviews with hiring managers.
• Provide guidance and support to candidates throughout the interview process.

Candidate Experience:

• Ensure a positive and professional candidate experience from application to hiring.
• Gather feedback from candidates to continually improve the recruitment process.

Offer Management:

• Collaborate with hiring managers of clients, to develop competitive and compelling job offers.
• Negotiate offers with candidates and manage the offer acceptance process.

Candidate data Management:

• Maintain accurate and up-to-date candidate information on Drake’s applicant tracking system.
• Generate regular reports on recruitment metrics and provide insights for improvement.

Compliance:

• Stay informed about relevant employment laws and regulations.
• Ensure recruitment processes comply with legal and ethical standards.

Qualifications:

• Bachelor’s degree in human resources, business administration, or a related field.
• Two or three years of experience in talent acquisition.
• Familiarity with applicant tracking systems and other recruitment tools.
• Strong interpersonal and communication skills.
• Ability to manage multiple priorities in a fast-paced environment.
• Knowledge of current recruitment trends and best practices.
• Two to three years’ experience as a recruitment specialist in a recruitment agency, is required.

Property Maintenance Administrator

Reference Number: 902363

Date Posted: 12/01/2024

Country: South Africa

Province: Nelson Mandela Bay Metropolitan Municipality

City: Port Elizabeth

Job type: Full-Time

Salary Range: ZAR144,000 – ZAR180,000 per annum

Start Date: 01/02/2024

Job Description

You will be joining:

A well known Property company is looking for a Property Maintenance Administrator to join their team.

Your role:

• Follow up with tenants and landlords regarding maintenance required
• Regular checking in with inspectors
• Ensure all tickets are followed up
• Weekly reports on progress and activities
• Facilitate damages and repairs for tenants and landlords
• Regular discussions with inspectors regarding pending maintenance and repairs
• Liaise with landlords and tenants
• Obtain written approval before processing deposits
• Arrange damage repairs with contractors
• Keep tenants up to date regarding deposit refunds
• Log all requests on the RR system
• Attend to incoming queries
• Obtain quotations and facilitate maintenance repairs
• Provide support to client and regular feedback
• Report all queries
• Assist with Body Corporate complaints and issues
• Reception duties
• File FICA checks for all landlords

• Attend to all incoming queries – monitoring emails and taking all incoming queries and
• distributing tasks to the rest of the team
• Resolving minor issues
• Daily check in regarding progress of tasks – 30 min in the morning and 30 min in the
• afternoon
• Plan and schedule daily, weekly and monthly tasks & monitoring completion of said tasks
• Ensuring that the 24-hour turnaround time is adhered to
• Driving all tasks related to the maintenance department including following up with
• contractors for quotes and invoices
• Check in with the maintenance team and assign tasks if/when a staff member cannot get to it
• Communication liaison between the tenants, landlords and agents
• Monitoring client satisfaction through follow ups & solving client issues/problems
• Initiate measures to research and resolve client raised issues
• Sourcing and interviewing contractors
• SLA for new contractors
• Collaborate with clients to identify and implement value added services
• Personal phone calls
• Checking up on maintenance & visiting properties for bigger jobs
• Visiting properties with the property inspector when there are issues
• Calling tenants after big jobs have been done
• Oversee interim, entry & exit inspections
• Weekly and monthly review of interim inspections
• Letting landlords know when we’re going to do inspections
• Sending the reports
• Assistance with comparisons & checking the comparison with the Property Inspector
• Overseeing deposit refunds & ensuring that we’re following up daily and processing all
• deposits within 30 days of vacating the property
• Maintenance follow ups for the interim inspections & implementing a follow up
• system for tenant maintenance
• Processing of deposit payments
• Stay up to date with all legal and systems training

To thrive in this role you will need:

• Matric
• Valid drivers license & own vehicle
• 1-2 years experience within a similar role
• Computer literate
• Excellent communication skills
• Attention to detail
• Team player

You will reap the benefits of:

• Warm and Friendly environment
• Ability to work in a team

Sales Administrator

Reference Number: 902364

Date Posted: 12/01/2024

Country: South Africa

Province: Nelson Mandela Bay Metropolitan Municipality

City: Port Elizabeth

Job type: Full-Time

Salary Range: ZAR102,000 – ZAR102,001 per annum

Start Date: 01/02/2024

Job Description

You will be joining:

A national Waste Management company is looking for a vibrant Sales Administrator to join their team.

Your role:

• Undertake all duties and tasks as prescribed from time to time by your Superior.
• Phone clients in order to make bookings
• To check for any specific instructions that a customer may require
• Resolve customer queries where you can by being pro-active
• Identify ways to enhance the profitability of the business
• Ensure where possible that all house accounts clients have valid contracts
• To retain a register for all clients with expiry dates of contracts included.
• Capture daily reporting requirements i.e. quote register, KPI’s, WIS numbers, daily revenue chase
• Inform customers of any missed lifts
• Provide accurate and meaningful monthly reports
• Ensure customer satisfaction and retention by fulfilling a client liaison role
• Ensure attention to detail is given to all accounts
• Ensure all filing is up to date
• Ensure New client check sheets are up to date and fully completed
• Ensure tender packs are completed on time if and when required
• Assist with day to day admin requests for SHE Files, Presentations, House accounts

• Report all new sales leads to the Sales Representatives
• Complete 7 customer surveys each month
• Effectively and accurately manage prescribed portfolio
• Identify opportunities to increase the gross revenue of the business
• To record all the required information accurately

To thrive in this role you will need:

• Matric
• Valid drivers license & own vehicle
• Minimum 2 years experience in sales
• Computer literate
• Excellent communication skills
• Attention to detail
• Team player

You will reap the benefits of:

• Warm and Friendly environment
• Ability to work in a team

Service Technician

Reference Number: 902361

Date Posted: 11/01/2024

Country: South Africa

Province: Nelson Mandela Bay Metropolitan Municipality

City: Port Elizabeth

Job type: Full-Time

Salary Range: ZAR120,000 – ZAR168,000 per annum

Start Date: 01/02/2024

Job Description

Our client, a proud supplier of the world’s best cleaning equipment and chemical brands in the Southern and Eastern Cape are looking for a qualified and experienced individual to join their service team to assist with the service, repairs, and maintenance on all cleaning equipment.

Requirements:

• Matric
• Valid Drivers Licence with own car
• 2yrs+ working experience repairing equipment (mechanical & electrical) in a similar industry

Responsibilities:

• To timeously and cost-effectively install, repair, maintain, and/or service all client equipment in accordance with company policies and procedures
• Provide quotations to clients on work that needs to be done
• Repairs on cleaning machines and equipment
• Fault finding
• Ensure of parts/equipment availability to ensure service delivery to the clients
• Housekeeping within the service department
• Maintain and look after company equipment and tools

Team Player

Strong technical skills

Proactive and results driven

Creditors Clerk

Reference Number: 902359

Date Posted: 10/01/2024

Country: South Africa

Province: Limpopo

City: Polokwane

Job type: Full-Time

Salary Range: ZAR168,000 – ZAR168,001 per annum

Start Date: 01/02/2024

Job Description

A large, national FMCG Distributor is looking for a qualified and experienced individual to join their finance team and oversee the creditors function.

Requirements:

• Matric
• Relevant tertiary qualification in finance would be advantageous
• 2yrs creditors experience in a similar industry is required
• MS Office literate

Responsibilities:

• Monthly creditors reconciliation’s for the branch
• Sorting out supplier queries
• Confirm supplier rebates and discounts are deducted as per trading agreements with suppliers
• Assisting with matching
• Filing recon’s
• Capture sundry supplier expense accounts
• Payment preparations

Team Player

Good communication skills

High energy levels

Junior Health & Safety Officer

Reference Number: 902358

Date Posted: 10/01/2024

Country: South Africa

Province: Nelson Mandela Bay Metropolitan Municipality

City: Port Elizabeth

Job type: Full-Time

Salary Range: ZAR250,000 – ZAR250,001 per annum

Start Date: 01/02/2024

Job Description

A well established manufacturer and supplier of automotive components is looking for a qualified individual to join their team and assist the Health and Safety Officer with daily tasks.

Requirements:

• Matric
• NQF Level 4-6 Health and Safety qualification is required
• Min 2yrs experience in a health and safety environment is required (ideally manufacturing)
• MS Office Literate
• Good understanding of the legal implications of health and safety in a work area

Responsibilities:

• Perform SHE and related administrative duties
• Co-ordinating the Security and Cleaning contractors on site
• Implementing and maintaining SHE systems
• Typing procedures and all relevant SHE documentation
• Report on all SHE related matters
• Update all stats boards in and around the company
• Ordering first aid stock
• Replenishing the First Aid Boxes as per request
• Maintain the document control register for all types of procedures, inspection forms, risk assessments etc.
• Maintain the OSHAS 18001 filing system
• Conduct SHE audits as per the audit schedule
• Report on findings and log all non-compliances
• Follow up on Audit findings and close off
• Chair the SHE meetings and compile minutes
• Co-ordinating SHE related training requirements

Good communication skills

Time Management and leadership skills

Self motivation

High attention to detail

Sales Representative – HVAC

Reference Number: 902355

Date Posted: 10/01/2024

Country: South Africa

Province: Nelson Mandela Bay Metropolitan Municipality

City: Port Elizabeth

Job type: Full-Time

Salary Range: ZAR240,000 – ZAR240,001 per annum

Start Date: 01/02/2024

Job Description

Our client, a solutions provider to the HVAC industry is looking for an energetic, sales focused, target driven individual to join their team to promote sales and business development of a specific product.

Chosen candidate must be willing to travel to other regions

Requirements:

• Matric
• Relevant technical trade or degree is required
• Valid Driers License
• 3yrs external sales experience is required within a similar industry
• MS Office literate

Responsibilities:

• Responsible for the sales and business development of this specific product with a primary focus on the sales of the product into the HVAC industry
• Manage and present at least two technology demo’s to engineering firms per week
• Customer interaction – collaborate with Consultants, Engineers, Owners and other stakeholders to understand project requirements
• Conduct on site visits to demonstrate the product’s technology and provide technical guidance to the client
• Maintain and expand existing client base
• Represent the company and product at key Industry/Trade shows and conferences
• Stay updated on industry trends, regulations, and advancements specifically to the HVAC industry
• Weekly sales reporting

Target Driven

Self motivated

High energy levels

Good communication skills

Presentable

Administrator- Maternity Contract

Reference Number: 902357

Date Posted: 10/01/2024

Country: South Africa

Province: Nelson Mandela Bay Metropolitan Municipality

City: Port Elizabeth

Job type: Temporary

Salary Range: ZAR7,500 per hour

Start Date: 01/02/2024

Job Description

You will be joining:

A national hygiene company that provides hygiene rental equipment and products is looking for an Administrator for a maternity contract.

Your role:

• Day to day capturing of data
• General administrative duties
• Handle incoming calls and emails

To thrive in this role you will need:

• Matric
• Valid drivers license & own vehicle
• 1-2 years data capturing experience
• Computer literate
• Excellent communication skills
• Attention to detail
• Team player

You will reap the benefits of:

• Warm and Friendly environment
• Ability to work in a team

Credit Controller- Maternity Contract

Reference Number: 902356

Date Posted: 10/01/2024

Country: South Africa

Province: Nelson Mandela Bay Metropolitan Municipality

City: Port Elizabeth

Job type: Temporary

Salary Range: ZAR7,500 per month

Start Date: 01/02/2024

Job Description

You will be joining:

A national hygiene company that provides hygiene rental equipment and products is looking for a Credit Controller for a maternity contract.

Your role:

• Manage debtors
• Meet monthly targets and deadlines
• Maintain general accounting and administrative functions
• Actively collect payments according to payment terms
• Perform reconciliations of allocated accounts
• Maintain accurate and complete client information on system
• Process payments, bank deposits and journals
• Attend to all client queries

To thrive in this role you will need:

• Matric
• Accounting/ Finance qualification
• 3-5 years credit control experience
• Computer literate
• Excellent communication skills
• Team player

You will reap the benefits of:

• Warm and Friendly environment
• Ability to work in a team

Click here to apply

All the best with your applications