To apply, click on the link at the end of the posts and all the best with your applications.
Walk in Centre Agent Sandton Based
Walk in Centre Agent Pietermaritzburg Based
Walk in Centre Agent Pretoria Based
Walk in Centre Agent Sandton Based
Designation:
PC3172 – Walk in Centre Agent Sandton Based (12 Months Fixed Term Contract)
Category:
Ops & Admin – OF6310
Posted by:
Alexander Forbes
Posted on:
13 May 2024
Closing date:
27 May 2024
Location:
Sandton
Purpose of the Job:
Interact with clients face to face, via email and/or telephonically to provide and process information in response to queries and requests. Provide the highest level of customer service to all clients taking full responsibility and accountability for the timely resolution of queries and requests.
Education
Matric/ Grade 12 – Essential
Experience
Ability to communicate effectively with clients and employees
Skill in handling complaints
Ability to communicate fluently (verbal and written) in both English, Afrikaans and two African language
The consultant should be an effective communicator and troubleshooter, enthusiastic, self-motivated, adaptable, able to complete assigned tasks, and must possess a strong sense of responsibility. The ability to be diplomatic is essential because this is a customer service position.
2 years of solid experience in a client servicing environment dealing with clients face to face
Finance or investment industry experience will be an added advantage
Key performance areasEnsure client satisfaction 100% of the time.
First impressions matter and it is your job as a walk in center consultant to be courteous to clients and create a good first impression.
Ensuring all services meet the customer’s needs
Liaise with administrators should you need to resolve the query on FCR
Ensure internal telephone calls are answered in an efficient manner, ensuring a professional approach at all times
Productivity
Accurate capturing of walk in center member records as per call center capturing standards
Ensure all documentation scanned and captured onto CRM
Ensure all documentation sent via email to the administrator using the fund distribution list (soft copy)
Ensure all documentation handed to back office within 8hrs (hard copies) via internal mail
Ensure 100% logging onto CRM
Ensure greeting and closure of contact are used according to the protocol document
Ensure not on Non ACD status
Ensure available on CIC for 7hrs
Quality of service delivery and communicationprovided to internal and external clients
Escalations to team leader/ manager to be Validated
Ensures all unnecessary paper work is filed away
Ensure average handling time should not exceed 15 minutes
Build and establish relationships at all levels with internal
departments, so as to ensure that timeous resolutions are
found to any problems that might arise
Database updates and information maintenance
Knowledge
Attend coaching weekly and achieve an average of 85%
Product / System and Procedure assessment on a monthly basis and achieve 85%
Competencies
Well groomed
Be well presented
Well spoken
Fluent in English
Quality Focus (Attention to detail and Accuracy)
Multi-lingual (fluent in at least two African language)
Computer literate and efficient
Confident
Wear the AF uniform at all times as the AF ambassador
Assertive
Self-awareness
Superior customer service skills and orientation
Ability to multitask and work without direct supervision
Possess strong, verbal and people skills
Ability to maintain professionalism at all times under stressful situations
Friendly and diplomatic nature with a passion for people
Possess the highest standards of personal integrity and the ability to maintain confidentiality
Friendly and diplomatic nature with a passion for people
Maturity to speak confidently with intermediaries and clients
Have an aptitude to learn different products
Cope with shifting priorities
Ensure conformity with processes and rules
Organized and self-disciplined
Enjoys working in a team environment.
Numeric and Verbal Ability
Adaptability, Stress tolerance
Ability to deal with complexity of different types of queries and clients
Ability to prioritize and function positively under pressure
Accountability
Walk in Centre Agent Pietermaritzburg Based
Designation:
PC3180 – Walk in Centre Agent Pietermaritzburg Based (12 Months Fixed Term Contract)
Category:
Ops & Admin – OF6310
Posted by:
Alexander Forbes
Posted on:
13 May 2024
Closing date:
27 May 2024
Purpose of the Job:
Interact with clients face to face, via email and/or telephonically to provide and process information in response to queries and requests. Provide the highest level of customer service to all clients taking full responsibility and accountability for the timely resolution of queries and requests.
Education
Matric/ Grade 12 – Essential
Experience
Ability to communicate effectively with clients and employees
Skill in handling complaints
Ability to communicate fluently (verbal and written) in both English, Afrikaans and two African language
The consultant should be an effective communicator and troubleshooter, enthusiastic, self-motivated, adaptable, able to complete assigned tasks, and must possess a strong sense of responsibility. The ability to be diplomatic is essential because this is a customer service position.
2 years of solid experience in a client servicing environment dealing with clients face to face
Finance or investment industry experience will be an added advantage
Key performance areasEnsure client satisfaction 100% of the time.
First impressions matter and it is your job as a walk in center consultant to be courteous to clients and create a good first impression.
Ensuring all services meet the customer’s needs
Liaise with administrators should you need to resolve the query on FCR
Ensure internal telephone calls are answered in an efficient manner, ensuring a professional approach at all times
Productivity
Accurate capturing of walk in center member records as per call center capturing standards
Ensure all documentation scanned and captured onto CRM
Ensure all documentation sent via email to the administrator using the fund distribution list (soft copy)
Ensure all documentation handed to back office within 8hrs (hard copies) via internal mail
Ensure 100% logging onto CRM
Ensure greeting and closure of contact are used according to the protocol document
Ensure not on Non ACD status
Ensure available on CIC for 7hrs
Quality of service delivery and communicationprovided to internal and external clients
Escalations to team leader/ manager to be Validated
Ensures all unnecessary paper work is filed away
Ensure average handling time should not exceed 15 minutes
Build and establish relationships at all levels with internal
departments, so as to ensure that timeous resolutions are
found to any problems that might arise
Database updates and information maintenance
Knowledge
Attend coaching weekly and achieve an average of 85%
Product / System and Procedure assessment on a monthly basis and achieve 85%
Competencies
Well groomed
Be well presented
Well spoken
Fluent in English
Quality Focus (Attention to detail and Accuracy)
Multi-lingual (fluent in at least two African language)
Computer literate and efficient
Confident
Wear the AF uniform at all times as the AF ambassador
Assertive
Self-awareness
Superior customer service skills and orientation
Ability to multitask and work without direct supervision
Possess strong, verbal and people skills
Ability to maintain professionalism at all times under stressful situations
Friendly and diplomatic nature with a passion for people
Possess the highest standards of personal integrity and the ability to maintain confidentiality
Friendly and diplomatic nature with a passion for people
Maturity to speak confidently with intermediaries and clients
Have an aptitude to learn different products
Cope with shifting priorities
Ensure conformity with processes and rules
Organized and self-disciplined
Enjoys working in a team environment.
Numeric and Verbal Ability
Adaptability, Stress tolerance
Ability to deal with complexity of different types of queries and clients
Ability to prioritize and function positively under pressure
Accountability
Walk in Centre Agent Pretoria Based
Designation:
PC3185 – Walk in Centre Agent Pretoria Based (12 Months Fixed Term Contract)
Category:
Ops & Admin – OF6310
Posted by:
Alexander Forbes
Posted on:
17 May 2024
Closing date:
24 May 2024
Location:
Pretoria
Purpose of the Job:
Interact with clients face to face, via email and/or telephonically to provide and process information in response to queries and requests. Provide the highest level of customer service to all clients taking full responsibility and accountability for the timely resolution of queries and requests.
Education
Matric/ Grade 12 – Essential
Experience
Ability to communicate effectively with clients and employees
Skill in handling complaints
Ability to communicate fluently (verbal and written) in both English, Afrikaans and two African language
The consultant should be an effective communicator and troubleshooter, enthusiastic, self-motivated, adaptable, able to complete assigned tasks, and must possess a strong sense of responsibility. The ability to be diplomatic is essential because this is a customer service position.
2 years of solid experience in a client servicing environment dealing with clients face to face
Finance or investment industry experience will be an added advantage
Key performance areasEnsure client satisfaction 100% of the time.
First impressions matter and it is your job as a walk in center consultant to be courteous to clients and create a good first impression.
Ensuring all services meet the customer’s needs
Liaise with administrators should you need to resolve the query on FCR
Ensure internal telephone calls are answered in an efficient manner, ensuring a professional approach at all times
Productivity
Accurate capturing of walk in center member records as per call center capturing standards
Ensure all documentation scanned and captured onto CRM
Ensure all documentation sent via email to the administrator using the fund distribution list (soft copy)
Ensure all documentation handed to back office within 8hrs (hard copies) via internal mail
Ensure 100% logging onto CRM
Ensure greeting and closure of contact are used according to the protocol document
Ensure not on Non ACD status
Ensure available on CIC for 7hrs
Quality of service delivery and communicationprovided to internal and external clients
Escalations to team leader/ manager to be Validated
Ensures all unnecessary paper work is filed away
Ensure average handling time should not exceed 15 minutes
Build and establish relationships at all levels with internal
departments, so as to ensure that timeous resolutions are
found to any problems that might arise
Database updates and information maintenance
Knowledge
Attend coaching weekly and achieve an average of 85%
Product / System and Procedure assessment on a monthly basis and achieve 85%
Competencies
Well groomed
Be well presented
Well spoken
Fluent in English
Quality Focus (Attention to detail and Accuracy)
Multi-lingual (fluent in at least two African language)
Computer literate and efficient
Confident
Wear the AF uniform at all times as the AF ambassador
Assertive
Self-awareness
Superior customer service skills and orientation
Ability to multitask and work without direct supervision
Possess strong, verbal and people skills
Ability to maintain professionalism at all times under stressful situations
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