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Tech Officer: Wayleaves
Location: Centurion, Gauteng, ZA
Company: Company
Structural Information
Job number: 10005045
Job title: Tech Officer: Wayleaves
Job grade: OP1
Group/ BU: Openserve
Division: Openserve
Span of control: 0
Reports to: Management
REM Functional Area: Technical
Core Description
The efficient management of all wayleaves to both internal and external clients including the arrangement of payments thereby ensuring the timeous execution of planned projects.
Job Responsibilities
OUTPUT 1
Processed Documentation
SUB-OUTPUTS
Receive and analyze request for support/ project/ escalations
Process documentation
File/ distribute documentation
RANGE
Markups and Power Files
Underground/Overhead Services
Proposed Projects – Joint Use (Shared Infrastructure)
Wayleaves
Business
Corporate
Eskom
Residential
Rural
Urban
Local/Provincial/National Authorities
Provincial/National Roads Department
Spoornet/Metrorail
NFO
OUTPUT 2
Maintained Customer Network
SUB-OUTPUTS
Determine key role players
Negotiate/ obtain information from key role players
Establish relationships
Maintain relationships
RANGE
Local/ Provincial/ National authorities
Provincial/ National roads department
Spoornet/ Metrorail
Eskom
Frequency Planning
Construction
Project Office
Properties
Mapping
Communications
Residential
Urban
Corporate
Business
Rural
Deeds Office
MTN
Vodacom
Transtel
Developer/Consulting Engineer/Contractor
OUTPUT 3
Processed Queries
SUB-OUTPUTS
Receive and analyze request for support/ project/ escalations
Process request
Provide feedback
RANGE
Markups and Power Files
Proposed Projects – Joint Use (Shared Infrastructure)
Underground/Overhead Services
Underground/ Overhead services
Transtel
Vodacom
Wayleaves
Business
Corporate
Eskom
MTN
Spoornet/Metrorail
Rural
Urban
Local/Provincial/National Authorities
Provincial/National Roads Department
Residential
OUTPUT 4
Compiled Reports
SUB-OUTPUTS
Receive request/ identify need and analyze
Collect information
Process information
Generate report
Validate report
Distribute to relevant role players
RANGE
Payphone wayleave
Municipal
Residential
Business
Urban
Rural
Eskom powerfiles/ Markups
Wireless Local Loop
Department Environmental Affairs and Tourism
Agents/ Consultants
Civil aviation
State land
OUTPUT 5
Arranged Payments
SUB-OUTPUTS
Obtain information
Scrutinize information
Process documentation
Arrange payments
Forward documentation
RANGE
Cheque
Core Competencies
FUNCTIONAL KNOWLEDGE
PC Systems; Environmental Act; Telcom Act; Servact; Findit; Wayleave Database; Netplan; External Source’s Policies; Wayleave Procedures; Telkom Structure
FUNCTIONAL SKILLS
Decision Making; Interpersonal; Communicating; Computer Applications; Negotiation Techniques; Problem Solving
ATTITUDES/ LEADERSHIP COMPETENCIES
Compromising; Approachable; Assertive; Proactive
Education
- NQF 4: Grade 12
Experience
- 1 year experience
Certifications
Special Requirements
- Prepared to travel and stay out overnight
Physical Requirements
Key Stakeholders
Additional Information
Experience:
- 18 Months experience in an Access Network Planning environment.
Tech Officer: Core Network Field Ops
Location: Vredendal, Western Cape, ZA
Company: Company
Structural Information
Job number: 10006631
Job title: Tech Officer: Core Network Field Ops
Job grade: OP1
Group/ BU: Openserve
Division: Openserve
Span of control: 0
Reports to: Management
REM Functional Area: Technical
Core Description
Perform acceptance/ commissioning/ assurance/ fulfilment and preventative maintenance on Core and Access telecommunications technologies.
Job Responsibilities
OUTPUT 1
Maintained Equipment/ Systems/ Performed Routines (PMT)
SUB-OUTPUTS
Monitor equipment/ system performance
Determine maintenance/ TBI activities
Facilitate site access
Execute maintenance/ TBI activities
Complete relevant administration
Provide report back/ recommendations
Replace and/ or service resources
Provide assistance and support on request
Create System backups
Do general Housekeeping
Compliance to the DOP, OSS systems processes
Update records
RANGE
Wireless Technologies
Access Network Technologies
Copper
Optic
Non-Voice Services/ Equipment/ Sub Rates
Power Equipment
Transmission Equipment/ Products
Switching and Mechanical Testing Equipment
Broadband
NMS
IP
Access
Ad Hoc Projects
Distribution Frames
CPE Equipment
Buildings and Sites
OUTPUT 2
Repaired Equipment/ System
SUB-OUTPUTS
Receive and analyse fault information
Diagnose fault/ identify requirements and source spares
Facilitate site access
Repair fault
Remove dead jumpers, where required
Conduct functionality tests, complete admin/ advantex Provide assistance and support on request
Update records
Provide report back/ recommendations
Process and return faulty equipment for repair
RANGE
Wireless Technologies
Access Network Technologies
Copper
Optic
Non-Voice Services/ Equipment/ Sub Rates
Power Equipment
Transmission Equipment/ Products
Switching and Mechanical Testing Equipment
Broadband
NMS
IP
Access
Ad Hoc Projects
Distribution Frames CPE Equipment
OUTPUT 3
Installed Equipment/ Systems/ Activated Services
SUB-OUTPUTS
Receive and analyze request for installation/ activation
Obtain installation/ activation details and equipment
Facilitate site access
Install/ activate equipment/ systems/ services
Perform functionality tests, complete admin
Provide assistance and support on request
Update records/ labelling
Provide report back/ recommendations/ advise re-planning
RANGE
Wireless Technologies
Access Network Technologies
Copper
Optic
Non-Voice Services/ Equipment/ Sub Rates
Power Equipment
Transmission Equipment/ Products
Switching and Mechanical Testing Equipment
Broadband
NMS
IP
Access
Ad Hoc Projects
Distribution Frames CPE Equipment
OUTPUT 4
Recovered Equipment/ Systems/ Services
SUB-OUTPUTS
Receive and analyse request for recovery
Facilitate site access
Recover equipment/ systems
Remove dead jumpers where required
Scrap/ return equipment
Store instruments/ equipment
Provide assistance and support on request
Update records, complete admin
Provide report back/ recommendations
RANGE
Wireless Technologies
Access Network Technologies
Copper
Optic
Non-Voice Services/ Equipment/ Sub Rates Power Equipment
Transmission Equipment/ Products
Switching and Mechanical Testing Equipment
Broadband
NMS
IP
Access
Ad Hoc Projects
Distribution Frames CPE Equipment
Core Competencies
FUNCTIONAL KNOWLEDGE
Application Software; Broadband technology; IP Technology; Mechanical Aids; Network Management Systems; Ancillary Equipment; Safety & EMS Regulation & Standards; Switching Technology; Non-Voice; Transmission Technology; Wireless Technology; CLICK compliance, MiMix Vehicle Compliance
FUNCTIONAL SKILLS
Administration; Analytical; Communicating; Computer Literacy; Interpersonal; Mast and Tower Climbing; Configuration; Technical& Test Equipment Handling & Techniques; Skills transfer; Rectifier First Line Maintenance
ATTITUDES/ LEADERSHIP COMPETENCIES
Accurate; Customer Focus; Dedicated; Proactive; Quality Awareness; Responsible; Team Player; Adaptable
Education
- NQF 6: 3 year Diploma/ National Diploma in Engineering
- OR NQF 4 (Grade 12) in Mathematics or Science
Experience
- 6 months/ 1 Year relevant experience
- OR 3 years relevant experience
Certifications
Special Requirements
- Valid Drivers license
- Ability to work after hours
- Ability to work overtime
- After hours call out (stand by)
Physical Requirements
- Colour Vision
- Work at Heights
Key Stakeholders
Additional Information
Outputs (continued):
OUTPUT 5
Commissioned/ Accepted Installations
SUB-OUTPUTS
Receive specification/ requirement
Confirm equipment requirement
Facilitate site access
Perform Acceptance Test Procedures (ATP)
Commission equipment
Perform functional tests
Provide assistance and support on request
Complete administration
Confirm completed commissioning
Provide report back
RANGE
Wireless Technologies
Access Network Technologies
Copper
Optic
Non-Voice Services/ Equipment/ Sub Rates
Power Equipment
Transmission Equipment/ Products
Switching and Mechanical Testing Equipment
Broadband
NMS
IP
Access
Ad Hoc Projects
Distribution Frames CPE Equipment
OUTPUT 6
Performed Compliances
SUB-OUTPUTS
Submit claim forms, as prescribed
Re-allocate Opex and Capital work as prescribed
Follow DOP Station handling procedures
Conduct DOP audits as per agreed timelines
Adhere to Advantex/ WFM processes and procedures
Perform compliances
Perform site surveys and asset verifications
Escalate any deviations
Update records
RANGE
Overtime and S&T
DOP Station spares
Advantex Tools and Test Equipment
SHE Management
EUD Devices
Telkom Policies
Telkom assets and sites
TBIs
Telkom Mobile/Projects
Experience:
- Ex-/ Current Telkom Full Time Bursars, learnerships and internships candidates will be exempted from the 3 years experience requirements but must have a minimum of 12 months relevant experience.
Tech Officer: DAS
Location: Bisho, Eastern Cape, ZA
Company: Company
Structural Information
Job number: 10008460
Job title: Tech Officer: DAS
Job grade: OP1
Group/ BU: Openserve
Division: Openserve
Span of control: 0
Reports to: Management
REM Functional Area: Technical
Core Description
To perform acceptance, commissioning, installation, recovery, repair and maintenance of Telkom Business Systems, voice and non-voice, to satisfy customer needs.
Job Responsibilities
OUTPUT 1
Maintained Resources
SUB-OUTPUTS
Inspect resources
Replace and/or Service Resources
RANGE
Vehicles
Toolkit
Test Gear
OUTPUT 2
Installed/ Recovered Equipment/ Systems/ Cabling/ Single Lines
SUB-OUTPUTS
Receive and analyse request for installation/ recovery/ cabling
Obtain installation/ recovery details and resources
Install/ recover equipment/ system/ cables
Perform functionality tests
Provide test results for LAN/ Optic Fibre Cabling Complete documentation
RANGE
Field Trials
All Voice And Non-Voice Products
Value Added Products And Services
Indoor/ Outdoor Cabling
Local U/G Cabling
Single Line Equipment and Accessories
FLLA
OUTPUT 3
Repaired/ Maintained Equipment/ Systems/ Cabling/ Single Lines
SUB-OUTPUTS
Receive and analyze fault information
Diagnose/ refer fault
Conduct functionality tests
Provide test results for LAN/ Optic Fibre Cabling Update records
RANGE
Field Trials
All Voice And Non-Voice Products/FLLA
Value added products and services
Ondoor/ Outdoor Cabling
Local U/G Cabling
Single Line Equipment and Accessories
OUTPUT 4
Processed Documentation
SUB-OUTPUTS
Obtain documentation
Update/ verify records
Complete and/or submit documentation
RANGE
Quality forms
Quality/ SHE/ Productivity Forms/ Reports
Inspection Forms
Administrative
Technical
Damage/ Accident Reports
TBI Reports
Commissioning
Loss Control Forms
ESS
Key Control
Commissioning/ Decommissioning Report
Logsheets
Daily Work Logs
Webforce/ Unibase
IE 195
Power Records
OUTPUT 5
Established and Maintained Customer Relations/ Liaison/ Consulting
SUB-OUTPUTS
Receive and analyse request from role players
Determine key role players
Obtain information
Establish professional relationship
Maintain professional relationship
RANGE
All Voice And Non-Voice Products And Services
External Customers
Internal Customers
Customer Complaints/ Queries
Customer Feedback
Technical Support
All Customer Contacts
OUTPUT 6
Installed/ Repaired Indoor Reticulation
SUB-OUTPUTS
Receive instruction/ order
Plan/ prepare cabling route
Prepare Bill of Material
Haul cable
Install test points/ jacks
Perform conformance testing
Clear work area
Complete documentation
RANGE
Ducting
Indoor Cabling
Local U/G Cabling
All Voice and Non-Voice Products and Services
Cable trays
All termination types
OUPUT 7
Performed Remote Programming
SUB-OUTPUTS
Receive order/ instruction
Program system equipment
RANGE
All DAS Products
Single Line Products
Inclusive of all Remote Programmable Systems All Non-Voice Products
Core Competencies
FUNCTIONAL KNOWLEDGE
Technical; Network Infrastructure; Products; Policies and Procedures; Software; Switching Environment; Safety Regulation and Standards; Mechanical Aids; CLICK compliance, MiMix Vehicle Compliance
FUNCTIONAL SKILLS
Interpersonal; Planning; Analytical; Communicating; Computer Literacy; Technical Equipment Handling; Computer Configuration
ATTITUDES/ LEADERSHIP COMPETENCIES
Eager to learn; Customer orientated; Conscientious; Proactive; Dedicated; Quality Awareness
Education
- NQF 4: Grade 12 and relevant modular training
Experience
- 3 Years relevant experience
Certifications
Special Requirements
- Valid Drivers license
- Ability to work after hours
- After hours call out (stand by)
Physical Requirements
- Colour Vision
- Work in Confined Spaces
- Work at Heights
Key Stakeholders
Additional Information
Experience:
- Ex-/ Current Telkom Full Time Bursars, learnerships and internships candidates will be exempted from the 3 years experience requirements but must have a minimum of 12 months relevant experience.
Ops Manager: RNE
Location: Klerksdorp, North West, ZA
Company: Company
Structural Information
Job number: 10012582
Job title: Ops Manager: RNE
Job grade: M6
Group/ BU: Openserve
Division: Openserve
Span of control: 5-10
Reports to: Management
REM Functional Area: Technical
Core Description
To manage the Planning and all the Construction ISP/ OSP functions in an allocated area to ensure a positive customer experience and to enable our customers to communicate.
Job Responsibilities
Output 1
Implemented Operational Plan
Sub-Outputs
Interpret operational plan
Compile operational plan
Contract deliverables
Monitor operations
Provide feedback
Range
Technical
Financial
People Management
Output 2
Implemented Conducive/Legislative Environment
Sub-Outputs
Execute actions
Interpret intervention plan
Obtain commitment
Monitor results
Provide feedback
Determine actions
Range
Psychological environment
Relationship building
Change management (e.g. Green areas)
Physical environment
Output 3
Managed People
Sub-Outputs
Manage all functions related to people management (e.g. absenteeism, performance, discipline, conflict, grievances etc.)
Set and implement standards
Communicate desired outcomes
Monitor progress
Provide feedback
Implement corrective actions
Initiate training programmes
Range
Teams and or direct reports
Technical
Administrative
OHASA
Output 4
Managed Resources
Sub-Outputs
Obtain resources
Allocate resources
Interpret division/section’s operational plan
Identify required and available resources
Implement cost effective operational systems
Range
Tools
Materials
Vehicles
Technology
Financial
Equipment
Human Resources, Teams and or direct reports
Contractors
Output 5
Manage Customer Experience
Sub-Outputs
Obtain approval from project manager and customer
Schedule timelines with project manager and customer
Handle technical information and queries
Provide equipment forecast to logistics/suppliers
Execute proposed project/solution
Range
Manufacturers
Internal Customers/Suppliers
External Customers/Suppliers
Contractors Plan
Output 6
Managed Planning and Build
Sub-Outputs
Analyze and evaluate all existing infrastructure
Provide accommodation requirements
Provide power requirements
Complete program of projects and associated budget
Complete and submit equipment specification
Check and verify delivered equipment against specification
Commit ordered equipment to capital store
Redeploy all spare, recovered or to be recovered equipment
Implement total network management platform
Synchronize network
Provide transmission/radio and microwave spares
Manage and ensure the execution of Build projects
Range
Telkom networks
Network equipment
Traffic
Accommodation
Fibre/Copper Cable Networks
Transmission/ Radio/ Microwave Networks
Detail Instructions on Implementation of New Technology
OUTPUT 7
Conducted Feasibility Study
SUB-OUTPUTS
Gather information
Verify existing backbone network capacity
Attend/arrange customer site meetings
Determine telecommunication infrastructure to be applied
Compile and submit feasibility study report
Range
Existing infrastructure
New infrastructure
No Infrastructure (Greenfield)
Core Competencies
Functional Knowledge
Telkom Policies and Procedures; Conflict Management; Financial Management, Business Acumen
Functional Skills
Interpersonal; Communicating; Problem Solving and Decision Making
Attitudes/ Leadership Competencies
Decisive; Open Mindedness; Responsible; Proactive; Team Oriented, Quality Oriented, Vendor Relations
Education
- NQF 4: Grade 12 and relevant modular training
- OR NQF 6: 3 year Diploma/ National Diploma
Experience
- 5 Years relevant experience
- OR 3 years relevant experience
Certifications
Special Requirements
- Valid Drivers license
- Prepared to travel
Physical Requirements
- Work at Heights
- Work in Confined Spaces
Key Stakeholders
Additional Information
Outputs (continued):
Output 8
Processed Application
Sub-Outputs
Receive application
Validate and record application
Determine customers’ needs
Analyze application
Initiate project
Submit application for filing
Range
Floor space/Frame space
Verbal/ Written
Matrix
RFQ And Fax
Electronic Mail
Hand Delivered
9.6kb/s Analogue Data
155mb/S Optic Link Equipment
Private Wire Applications
Telephony Applications
Dark pipes
Low Speed Data Applications
2mb/S Applciations For Ddi/Ddo, Mco’s
34 Mb/S Applications
Stm-1 Applications
Vsat Applications
Broadcast Applications
Telematics Applications
Mast Design Space
New Technologies
Output 9
Compiled High Level Capital Budget
Sub-Outputs
Communicate budget
Obtain / analyze business plan
Process data
Compile budget
Obtain approval
Range
Baseline
Transmission/Radio and Microwave Environment
Special Requirements:
- 4×4 driver training (where applicable).
Ops Specialist: Service Management
Location: Centurion, Gauteng, ZA
Company: Company
Structural Information
Job number: 10006579
Job title: Ops Specialist: Service Management
Job grade: S6
Group/ BU: Openserve
Division: Openserve
Span of control: 0
Reports to: Management
REM Functional Area: Technical
Core Description
To manage and be accountable for all processes required to provide world class Service Management support our Clients as part of a virtual team, along with the associated Sales Managers and Solutions Architects. The Service Manager acts as an advocate of the Client into the Openserve always. The Service Manager provides support to both internal and external customers, verifying existing network designs and assisting in designing and implementing solutions to meet the customer’s needs or to improve the integrity of the customer’s network. The Service Manager is responsible and accountable for addressing and resolving all Client related issues.
Job Responsibilities
Output 1: Financial Performance (15%)
Sub Outputs
Openserve EBITDA -5%
– Accountability at Group level. Assist in retaining and growing Client base and revenue
Openserve Gross Operating Revenue – 10%
– Accountability at Group level. Assist in retaining and growing Client base and revenue
Output 2: Execution (70%)
Sub Outputs
Fulfilment – 35%
– Conversion of 80% of order book from non-workable to workable Job States
– Completions of scheduled/ committed AOI and CICD dates
Client Meetings -10%
– Meetings to be held on weekly or monthly basis, or as agreed with Client
– Ensure the capturing of meeting in the form of minutes. File for reference purposes
Reporting – 5%
– Standard weekly/ monthly operational and performance reports as per agreement with Executive
Client escalations -20%
– Attend to Client escalations within 2 days and respond to Client accordingly. Keep Client updated until resolution
Output 3: Client Experience (15%)
Sub Outputs
Interaction NPS – 10% – interaction NPS
– Meet and improve on previous measurement – Group target
Client NPS -5%
– Meet and improve on previous measurement – Group target
OUTPUT 1
Managed Maintenance of Customer Network
SUB-OUTPUTS
Ensure faults have been reported
Obtain relevant information of reported faults
Follow-up on progress made with service repairs
Escalate faults when necessary
Inform customer and/ or CAM of progress made with service repair
Determine whether fault has been repaired
RANGE
Voice networks
Networks
Non Voice
Combination of voice and non-voice networks
OUTPUT 2
Managed Project Implementation
SUB-OUTPUTS
Determine scope of project
Compile project plan
Identify risks and compile contingency plan
Negotiate resources
Track and facilitate procurement process
Initiate and manage implementation of project
Track progress and initiate contingency plans when necessary
Provide progress report
Approve, implement and manage scope changes
Facilitate and/ or track testing and accepting of infrastructure
Facilitate and/ or track service activation
Provide and/ or facilitate customer training
Confirm billing has been initiated
Finalize and archive project file
RANGE
Voice networks
Non voice networksIntegrated voice and non voice
OUTPUT 3
Audited Customers Network
SUB-OUTPUTS
Obtain account information
Perform record comparisons
Perform physical verification of discrepancies
Identify record discrepancies
Identify role-players
Update record systems
RANGE
Types of audits
Combination of the voice and non-voice network audits
Network Audits
Voice Network Audits (Up To PABX)
PABX Services/ Router Switches
Switching Eqt.
Data Line/Links
All Non Voice
Core Competencies
FUNCTIONAL KNOWLEDGE
Telkom Databases; Client Equipment; Telkom – Openserve Infrastructure; Client Care; Meeting procedures; Associated Computer Software and applications required to perform duties; Meeting procedures; Project Management principles; Telkom – Openserve Procedures; Industry technology trends; Regulatory environment; Telkom – Openserve Policies; Telkom – Openserve Products and Services
FUNCTIONAL SKILLS
Presentation techniques and skills; Managing stress techniques; Planning; Research techniques; Negotiation; Problem solving techniques – abilities; Project Management; Computer literacy; Communication
ATTITUDES/ LEADERSHIP COMPETENCIES
Resiliency; Diplomacy; Persuasiveness; Confidence; Responsibility and Accountability; Pro activeness; Client focus; Honesty; Quality awareness
Education
- NQF 6: 3 year Diploma/ National Diploma
- OR NQF 4: Grade 12
Experience
- 3 Years relevant experience
- OR 5 years relevant experience
Certifications
Special Requirements
- Valid Drivers license
- Drivers Licence and Reliable Vehicle – both preferable
- 24 Hours availability
- Prepared to travel
- Ability to be on standby/ work overtime
Physical Requirements
Key Stakeholders
Additional Information
Outputs (continued)
OUTPUT 4
Informed Corporate Account Managers
SUB-OUTPUTS
Provide feedback to CAM (Corporate Account Managers) with respect to
service delivery/ repair progress
Provide statistics and monthly report to CAM/ Head CAM
Attend meetings with CAM/ Head CAM
Provide technical support to CAM
Provide inputs to CAM with respect to formulation of SLA’s
RANGE
Problems In Network
Technical Limitations Of Solutions
Service Levels
Solutions (Technical)
Knowledge Sharing
Team Virtual (CAM, NSM, MSM, Etc)
OUTPUT 5
Informed Customers
SUB-OUTPUTS
Understand customer requirements
Familiarize customer with respect to Telkom’s basic terminologies,
policies, procedures, services
Attend meetings with customersProvide feedback to customers, management and role players
service delivery
Assist customers in formulating basic future infrastructure growth
RANGE
Government and utilities
Global Accounts
Major Accounts
Key Accounts
MCO And Telecommunication Related Business
Special Market Services
OUTPUT 6
Facilitated Service Delivery
SUB-OUTPUTS
Understand customer requirements
Provide continuous feedback to customers during process
Investigate internal feasibility of customers basic service requests
Advise customer on initial request
Receive orders, prioritize and forward to commercial section
Monitor progress of order
Initiate corrective actions (if necessary)
Confirm completion of installation
Ensure billing takes place
Communicate SLA (Service level agreements)
RANGE
Voice network technology
Network Technology
Non-Voice MTTI/MTTR Targets
Combination of voice and non-voice network technologies
OUTPUT 7
Provided Technical Support
SUB-OUTPUTS
Receive and investigate request
Analyze gathered information
Design solution
Present proposed solution
Ensure processing of applications
Implement and coordinate agreed solution
Monitor operational effectiveness of solution
RANGE
Top 100 customers
Top 450 customers
Corporate
Business
International Special Markets
Government/ provincial
Internal projects
Voice and non voice
OUTPUT 8
Managed Resources
SUB-OUTPUTS
Obtain resources
Allocate resources
Interpret division/section’s operational plan
Identify required and available resources
Implement cost effective operational systems
Manage resources
RANGE
Efficiency Management Policy:
Training Management Plan
Quality Management Plan
Safety Management Plan
Productivity Management Plan
All the best with your applications.
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