Share this post on
To apply, click on the link at the end of the posts and all the best with your applications.
Cargo Terminal Coordinator (PLZ and GRG)
Closing Date
2024/12/13
Reference Number
SAA241209-1
Job Title Cargo Terminal Coordinator (PLZ and GRG)
Division Commercial
Business Unit Cargo
Job Type Permanent
Location – Country South Africa
Location – Province Eastern Cape
Location – Town / City Port Elizabeth
Job Purpose
The Cargo Terminal Coordinator position main purpose is to ensure the Airline’s Cargo Operations is in full compliance with all governmental and regulatory requirements and in line with the Airline’s internal regulatory compliance. This role is the representative of the Airline in the Terminal. The Cargo Terminal Coordinator provides real time support for operations and assist in reporting SAA facility matters
Principal Accountabilities
Provide Oversight on GHA performance and provide guidelines and instructions
Communicate all memorandums by SAA and ensure that it is duly acknowledged and signed by the GHA
Set up operational meetings between GHA, terminal coordinator and SAA head office
Train GHA staff in instances where the GHA is using SAA systems and provide any administrative support necessary
Investigate ground incidents and report findings. Maintain a log of any findings, resolve and record in SAA safety system IQMS
Monitor cargo arrival times and cargo pickup times by Ramp Handler at the warehouse
Manage customer relations and strengthen all ties with local customers. Attend to any customer queries, provide clarity and solutions when required
Check and review post flight documentations
Prepare post flight reports
Handle diversion of flights when required
Provide timely responses to emails and requests
Responsible for supervising the work of the ground handling agents such as cargo document handling and cargo manifest making
Expedite and route movement of incoming and outgoing cargo
Check import/export documentation to determine cargo contents, and classify goods
Responsible for supervising the warehouse activities, such as ULD build-up and freight tendering
Responsible for all other various roles necessary for air cargo operations
Utilises technology to enhance internal and external customer expectations
Executes work outputs according to customer requirements
Adheres to Governance and Risk Management policies, processes and systems
Delivers on regular, irregular and timeous reporting of information to key stakeholders
Apply all AVSEC directives as they apply to cargo and mail operations
Complete all relevant operational spreadsheets on a daily basis
Communicate with ramp and load control e.g. if deadlines are not achieved and to execute contingency measures to recover the flight
Enforce service level agreement and measure agreed KPI with the respective service suppliers
Full oversight of all Cargo GHA’s and trucking companies measuring their performance, enforcing proper customer service based on SLA’s and compliance with all regulatory agency and IT requirements
Monitor the safe loading of our export cargo, ensuring adherence to Dangerous Goods and civil aviation regulations
Coordinate beyond hub transfers from all Regional African stations
Compile Monthly Service Level Agreement (SLA) reports
Maintains physical space, ensuring a safe, clean, and functional environment
Receives, manages, and processes work order requests; ensures problems are resolved quickly
Acts as liaison between employees and any outside contractors needed to resolve specialized problems
Represent the SAA Facilities Department in inter-departmental meetings to support and facilitate communication and action between departments
Demonstrates an understanding of the Cargo Operations strategy and plan relevant to own work outputs
Applies cost saving initiatives continuously
Coordinate and compile documents that facilitates that the GHA is paid on time. Scrutinize all invoices by the GHA and verify that billing is correct
Coordinate claims process at the terminal
Contribute to budget planning and monthly monitoring of GHA and trucking costs
Qualifications & Experience
A Diploma in Operations Management or Transportation Management or Logistics Management at NQF Level 6 with 3 years’ operational experience in a cargo environment OR 4 years operational experience in a Cargo environment
Completed Dangerous Goods (DG) training and Aviation Security Training (AVSEC)
Knowledge and Skills
Knowledge of all products and services offered by SAA Cargo
Knowledge of Cargo and the most common ground handling agent’s computer system such as Cargo Spot, Champ, Hermes and others
Knowledge of all procedures required for special handling products such as VAL/VUN/AVI/HUM/PER/Firearms
Knowledge of road feeder services offered network wide
Knowledge of the Airline’s route network
Knowledge of the cargo ground handling processes
Knowledge of the different aircraft types and configurations
Knowledge of the different types of equipment (ULD’s) that are used by SAA
Knowledge of cutoff times that need to be adhered to
Understanding of the requirements needed for special loads e.g. day old chicks, hazardous, human remains etc.
Complete understanding of the flight planning booking sheets
Communication skills
Attention to detail
Organising and co-ordinating
Reporting
Monitoring and control
Attributes
Technical expertise
Stakeholder relationships
Flexibility and adaptability
Drives results
Organisational awareness
Ethics and integrity
Collaboration
Customer focused
Resilient
Self awareness
Maintains confidentiality and ethics
Additional Information
SAA is using an online recruitment tool. Applicants are required to complete an individual registration profile capturing essential personal and career selection criteria. Applicants must please note that they only need to complete the online registration once and thereafter they can update their online profiles as and when necessary.
PLEASE NOTE: The onus are on applicants to ensure all mandatory fields are completed. Incomplete online profiles will be disqualified from the application process. Online profiles are used for screening and shortlisting purposes. A CV is only for verification and record keeping purposes. Applicants need to ensure that their online profiles are completed with correct and current information. Incomplete sections can disqualify applicants from the screening and selection process.
This applies to all internal and external applicants.
---oOo---SAA will make use of an internal employee referral programme for all permanent vacancies advertised externally on the E-recruitment site. The normal advert and application process will still apply alongside the programme. Terms and conditions as published on MySAA apply.
IT Project Manager
Closing Date
2024/12/18
Reference Number
SAA241211-2
Job Title IT Project Manager
Division Information Technology
Business Unit IT Infrastructure Operations
Job Type Permanent
Location – Country South Africa
Location – Province Gauteng
Location – Town / City Kempton Park
Job Purpose
The Project Manager will oversee the project management function and manage project execution of IT projects. The role entails taking responsibility for the project execution and delivery of a portfolio of large-scale IT Projects. The incumbent will ensure delivery of projects in support of the IT and Business strategies and design a project level executionroadmap and reporting dashboard.
The role entails management of service provider staff that perform project management functions as well as stakeholders involved with project execution
Principal Accountabilities
Establish project governance, methodologies and practices
Contribute towards strategy definition, strategy design and project delivery alignment
Oversees IT Demand management by effectively aligning business needs with available resources to maximise value
Plan, organise and manage project deliverables within specified timelines
Manage projects and operational resources (Agile, Waterfall, Scrum, DevOps, Hybrid)
Manage changes to project scope, schedule and budget
Identify potential risks and develop risk management strategies
Compile and manage internal and external project communication (project resources, SAA and 3rd parties)
Integrate processes, people and technology to ensure alignment with project goals
Facilitate communication and collaboration with project team members and stakeholders
Communicate project status, updates, and issues to stakeholders
Compile and present reports on project progress, milestones, risks and budgetary status to key stakeholders
Manage project documentation and version control
Utilises project computing and process management tools and software for successful execution of project management tasks
Manage multiple defined projects simultaneously ensuring on time delivery within budget using set methodology
Transform the project management function, by implementing innovative approaches, optimizing processes and leveraging technology
Document project outcomes, successes, and areas for improvement
Qualifications & Experience
Bachelor’s degree in Computer Science, Statistics, Mathematics, Project Management, Information Technology or a related field
At least 3 – 5 years proven IT project management experience in a large organisation with multiple projects
PMBOK and or Prince certification
Knowledge and Skills
Excellent communication skills (verbal and written)
People Management
Excellent analytical and problem-solving skills
An understanding and appreciation of the technology and applications development lifecycle
Project life-cycle
Project Management
Business acumen
Strong understanding of IT principles
Stakeholder Management
Influencing skills
Attributes
Stakeholder relationships
Ethics and integrity
Collaboration
Teamworker
Emotional intelligence
Customer centric
Facilitates change and innovation
Flexibility and adaptability
Additional Information
SAA is using an online recruitment tool. Applicants are required to complete an individual registration profile capturing essential personal and career selection criteria. Applicants must please note that they only need to complete the online registration once and thereafter they can update their online profiles as and when necessary.
PLEASE NOTE: The onus are on applicants to ensure all mandatory fields are completed. Incomplete online profiles will be disqualified from the application process. Online profiles are used for screening and shortlisting purposes. A CV is only for verification and record keeping purposes. Applicants need to ensure that their online profiles are completed with correct and current information. Incomplete sections can disqualify applicants from the screening and selection process.
This applies to all internal and external applicants.
Specialist Business Relationship Manager
Closing Date
2024/12/18
Reference Number
SAA241211-1
Job Title Specialist Business Relationship Manager
Division Information Technology
Business Unit IT Infrastructure Operations
Job Type Permanent
Location – Country South Africa
Location – Province Gauteng
Location – Town / City Kempton Park
Job Purpose
The role is responsible for the optimal management and performance of all IT Services provided and consumed by the various SAA Group Divisions. The role manages the relationship between the customer and the IT department by providing all IT Services.
The role is responsible for the optimisation of the services to ensure value is realised by the customer. These services include global and domestic network connectivity, data centre infrastructure, end user devices, printing services, telephony and communications services, back office application services, Service Desk, systems, and project management services. This is an account management role that entails business value realistaion, strategy, customers, services, staff, vendors, service levels and budget management.
The role oversees communications between multiple touch points by serving as a single point of contact and focus between IT and its internal customers. This is achieved by stimulating, surfacing and shaping demand and ensuring that potential business value, optimisation and innovation is captured and recognised.
The incumbent of the role needs to be knowledgeable on existing solutions, the applications of it and how that translates into business value for the customer as the role plays an integral part in achieving the above through coordination and feedback.
Principal Accountabilities
Provide input into the design of the ITStrategy taking into account specialist expertise, best practice, benchmarking and market standards etc.
Implements IT strategy within area of responsibility
Recommends policies, processes, action plans and systems to support implementation of the strategy
Support the management and control of budget in area of responsibility
Provide recommendations to actively support cost and headcount containment
Engage in trend analysis, benchmarking, research, best practice to support optimisation of department
Manages projects to contribute to the optimisation of the department/ division
Continuous feedback to IT as and when received by Business to make sure there is continuous improvement
Daily connect with the IT Service Providers to ensure end-to-end IT to Business alignment
Drive smarter technology investments in the Airline’s internal customer and guide a value-based business approach to technology demand
Act as trusted adviser to business areas, providing guidance on strategy product roadmaps and the most senior interface between IT and business owners
Identify specific measures and mechanisms by which benefits can be measured, and plans to activate these mechanisms at the required time
Monitor benefits against what was predicted in the business case and ensures that all participants are informed and involved throughout the change management and fully prepared to exploit the new operational business environment once it is in place
Cultivate trusted advisor relationship and support senior management to ensure that all plans, work packages and deliverables are aligned to the expected benefits and leads activities required in the realisation of the benefits of each part of the change management and existing solutions
Understand industry challenges and customer business strategy to identify use cases to help the customer realize the full potential of their IT solutions
Drive business improvements by engaging and working with teams across IT to ensure a mitigation and optimization of services and re-currying issues
Understand business pain points and act as a problem solver and Business Champion through engagements/working with IT teams and leadership to deliver against well-defined business objectives
Develop and enhance relationships with managers in assigned business area, actively manage their expectations and act as escalation point for their technology service portfolio
Manage IT-business relationship; represent IT in business discussions and ensure necessary technology capabilities needed by business are developed
Create and maintain a transparent and responsive communications culture
Ensure constant communications to business and improve by 50% as measured through feedback
Act as an escalation point within IT for major service disruptions and major incidents and to work with PMOs to resolve issues within agreed service levels including managing communication with key stakeholders during these times
Develop and maintain Real-time business operational reporting and analysis
Drive the implementation, review and reporting of SLA’s with Business
Qualifications & Experience
Bachelor Degree in IT/Computer Science/Eng or certification in ITIL Service Management and Delivery Practices with 5 years’ experience in a Service Management role
Relevant postgraduate qualification will be an advantage
At least 5 years’ experience in Information Technology environment
Business analysis certification
Experience in managing relationships with internal business customers
Expertise in customer and senior stakeholder management across the lifecycle and environment driving successful organizational outcomes
Experience in articulating and setting strategy
Proven track record of the ability to initiate, plan and execute technical projects
Knowledge of latest global technology capabilities and trends across applications and platforms
Knowledge and Skills
Application of ITIL principles
Knowledge of all IT Services
In depth knowledge of Airline’s business procedures and processes
Contract negotiations and management
Service delivery
In-depth knowledge of IT Networks, Data Centres, Data Centre Infrastructure and IT Security
Desktops, laptops, tablets, telephony devices
Printing solutions
ITIL Service, problem, incident, configuration management
Negotiate and implement vendor service contracts
SLA and contract conformance and governance
Budgeting and control
IT Global Operations
In-depth understanding of Service Desk management
Business integration strategy and design
Auditing and conformance
License management, policy and governance
Negotiation skills
Analytical skills
Written and verbal communication skills, including technical writing skills
Problem solving
Information processing
Interpersonal skills
Change management skills
Training and presentation skills
Document writing (specifications, offers, procedures, project plans, etc.)
Microsoft Office tools including Visio
Business continuity skills
Vendor management skills
Service level management skills
Financial skills
Resource utilisation
Commercial acumen
Proactive collaboration at all levels of the airline and IT industry as well as stakeholder engagements with business
Attributes
Engages in crucial conversations
Manages projects
Facilitates change and innovation
Implements and aligns to vision
Delivers value
Values team diversity
Role models’ behaviours and values
Additional Information
SAA is using an online recruitment tool. Applicants are required to complete an individual registration profile capturing essential personal and career selection criteria. Applicants must please note that they only need to complete the online registration once and thereafter they can update their online profiles as and when necessary.
PLEASE NOTE: The onus are on applicants to ensure all mandatory fields are completed. Incomplete online profiles will be disqualified from the application process. Online profiles are used for screening and shortlisting purposes. A CV is only for verification and record keeping purposes. Applicants need to ensure that their online profiles are completed with correct and current information. Incomplete sections can disqualify applicants from the screening and selection process.
This applies to all internal and external applicants.
Senior Business Analyst – Applications
Closing Date
2024/12/16
Reference Number
SAA241028-1
Job Title Senior Business Analyst – Applications
Division Information Technology
Business Unit IT Infrastructure Operations
Job Type Permanent
Location – Country South Africa
Location – Province Gauteng
Location – Town / City Kempton Park
Job Purpose
The Senior Business Analyst – Applications is responsible for studying overall business and information needs of the organization to effectively analyse, design, test and implement new/changed developments. The role will identify business needs and the costs benefits of implementing new/changed developments.
Furthermore, the role will provide support to the business according to the agreed SLA’s as well as analyse existing problems/issues and provide the necessary solutions to problems/issues.
Principal Accountabilities
Support management with the implementation of key IT strategic initiatives
Liaise with the respective business units, service providers and 3rd party suppliers for new functionality as well as support and maintenance of current applications
Provide general user support and maintenance of multiple existing operational applications / systems to ensure SLAs are met or exceeded
Consult with business stakeholders to make recommendations regarding IT enablement of business strategies
Negotiate various options available for successful implementation of new developments and enhancements with business stakeholders
Ensure quality assurance and testing procedures are adhered to
Thoroughly test all new developments and enhancements and ensure the required business sign off is received
Proactively analyse and revise existing systems as necessary to improve performance / stability to changing business requirements
Stay current on emerging tools, techniques and technologies
Perform bridging role between business and technical teams
Facilitate workshops / meetings to ensure the required functional requirements are clearly documented
Assist / review in the preparation of detailed business specifications
Provide communication and liaison between cross-functional teams and organizations
Researches, analyses, recommend and implement business processes
Manage risks and changes related to application / business environment including impact analysis and the development of contingency plans using set processes and standards
Analyse system / business gaps and do the necessary requirements specification or business processes to bridge these
Respond promptly and accurately to customer requests and co-ordinate follow-up activities
Coach and mentor all departments using the applications on system functionality and implementation of business processes
Assist the Training department with setting up the necessary training documentation and assist with training where required
Qualifications & Experience
Bachelor’s degree in Information Systems and/or related field at NQF level 7
At least 3 years of IT experience in an airline industry
At least 3 – 5 years previous experience as a business analyst with a focus on applications
Knowledge and Skills
Airline Industry Knowledge
IT Passenger Service System Knowledge
IT Project Methodology
Business process design and mapping
SAA Commercial and Operations business policies and procedures
Conflict Management
Project Management
Interpersonal skills
Time Management skills
Planning and organisation skills
Analytical and problem-solving skills
Influencing and negotiating skills
Customer excellence
Information processing
Strong administrative skills
Strong multi-tasking ability
Critical thinking
Teamwork
Excellent communication skills (verbal and written)
Attributes
Manages transformation and change initiatives
Drives innovation
Sells/translates the vision
Leverages team diversity
Role models behaviors and values
Customer centric
Results driven
Stakeholder relationships
Ethics and integrity
Collaboration
Relationship building
Independent worker
Proactive
Resilient
Motivated and detailed oriented
Additional Information
SAA is using an online recruitment tool. Applicants are required to complete an individual registration profile capturing essential personal and career selection criteria. Applicants must please note that they only need to complete the online registration once and thereafter they can update their online profiles as and when necessary.
PLEASE NOTE: The onus are on applicants to ensure all mandatory fields are completed. Incomplete online profiles will be disqualified from the application process. Online profiles are used for screening and shortlisting purposes. A CV is only for verification and record keeping purposes. Applicants need to ensure that their online profiles are completed with correct and current information. Incomplete sections can disqualify applicants from the screening and selection process.
This applies to all internal and external applicants.
All the best with your applications
Leave a Reply