SARS Vacancies

To apply, click on the link at the end of the posts and all the best with your applications.

Specialist SAP Development and Integration 

About the Position

To provide technical expertise in custom development and contribute to strategic decisions with associated development plans, by implementing continuous improvements, to support the entire software application life cycle, providing resolutions, ensuring best practice integration and operational implementation through the achievement of SAP Development objectives.

Job Purpose

Process

• Analyse and make recommendations about improvements to specialist systems, procedures and associated area’s practice.
• Develop a single practice area in alignment with operational activity and procedural frameworks and ensure tactical implementation.
• Draw on own technical or professional expertise, knowledge & experience to identify & recommend tactical solutions to defined problems in practices.
• Integrate business information, compare, analyse & produce reports to identify trends, discrepancies & inconsistencies for decision making purposes.
• Optimise goal achievement through tactical strategy implementation and optimisation of practises, processes & systems across an internal value chain.
• Plan for value-added, continuous practice & system improvements to deliver on objectives to enhance tactical implementation and excellence.
• Proactively identify interconnected problems, determine its impact and use to develop best fit alternatives; best practice implementation solutions.
• Recommend changes to optimise processes, systems, practice area and associated procedures and execute the implementation of change and innovation.
• Translate top down policy in relation to own practice area and communicate impact to relevant stakeholders.
• Perform complex tasks and guidance during implementation, maintenance and support of various SAP modules to enhance business functionality and overall performance, while maintaining customer satisfaction.
• Responsible for successful implementation of SAP, providing in-depth functional knowledge, and advices on SAP products to clients.
• Perform in-depth analysis of the current business processes and scenarios of the client then recommend or configure solutions to meet the client’s needs.
• Analyse and Review requirements , perform configuration and testing in various SAP Modules, such as Finance, Human Resources, Procurement, Security, Revenue Management, Governance and Application Lifecycle Management, Cloud Solutions, etc.
• Close communication with functional teams /designers, understand the requirements from provided functional designs and transform these requirements into the technical designs.
• Provide expert knowledge of industry best practices and recommend changes to optimise processes, systems, policies and procedures, and execute the implementation of change and innovation initiated by the organisation.
• Acts as liaison with client for troubleshooting: investigate, analyse, and solve critical SAP functional and application problems and map client business requirements, processes and objectives; develop necessary product modifications to satisfy clients’ needs.
• Plan maintenance of current system solutions for various SAP Modules, such as Finance, Human Resources, Procurement, Security, Revenue Management, Governance and Application Lifecycle Management, Cloud Solutions, etc.
• Contribute to high productivity and motivation of working team with the use of your communication skills and cooperation; reach and realize project aims and outputs
• Review documentation for approval of all work tasks (definition) based on BRS and ensure adherence to SAP Support SDLC
• Incident Resolution for Severity 1 and 2 issues and assist with Business escalations for issues raised
• Plan, Design work classes and plan production release deployments
• Take accountability for delivery of contracted work outputs within agreed parameters, quality standards and client service targets.
• Engage in hands‐on, in‐depth analysis, troubleshooting, reviews and designs of the software, including technical reviews and analysis of source code.
• Ensure proper testing has been completed and proper documentation exists to support new/modified applications in production and address any documentation gaps.
• Ensure the development and implementation of a practice in alignment with operational policy and procedural frameworks.
• Implement tactical strategy and delivery plans through the development of operational activities, ensuring the achievement of operational targets.
• Plan for handling work outputs, pull together interdependent activities & specify priorities, standards & procedures to ensure tactical implementation
• Recommend changes to optimise processes, systems, policies and procedures, and execute the implementation of change and innovation initiated by the organisation.
• Timeously communicate top down policy and associated single practice area modification, objective achievement progress and critical success factors to impacted stakeholders.
• Skills and knowledge in performing data analysis to troubleshoot
• Ability to translate and refine customer reporting requests into actionable objectives, including identifying criteria, fields, grouping, summary options, time frames and other components required to build a successful report or dashboard
• Strong inter‐personal communication skills, including facilitating group discussions and presenting to business and technology leaders
• Understanding of SAP tables and data structures desired

People

• Integrate new knowledge and transfer skills attained through formal and informal learning opportunities in the execution of your job.
• Provide specialist know-how, support, advice and practice thought leadership in area of expertise.

Governance

• Develop and/or align governance and compliance policies for own practice area to identify and manage risk exposure liability.

Finance

• Implement and monitor financial control, management of costs and corporate governance in area of specialisation.
•  

Client

• Develop & ensure implementation of a practice that builds service delivery excellence & encourage others to provide exceptional stakeholder service.
• Participate in the specialist practice community and contribute positively to organisation knowledge management.
• Provide authoritative, specialist expertise and advice to internal and external stakeholders.

Minimum Qualification & Experience Required:

Relevant Bachelor’s Degree / Advanced Diploma (NQF 7) Fields: Information Technology, Computer Science, B‐Com and Engineering AND at least 7 years’ experience in SAP environment, of which a minimum of 5 years’ experience as a SAP Development Technical Specialist

OR

Diploma NQF 6 in the following fields: Information Technology, Computer Science, B‐Com, Finance, Management and Engineering and at least 8 years’ experience in a SAPenvironment

#Alternative

Senior Certificate (NQF 4) AND 10 plus years related experience in a SAP environment

Minimum Functional Requirements

•          SAP development analysis, design, configuration experience

•          SAP ABAP training or relevant certification e.g. SAP ABAP, Workflow, SAP PO

•          SAP workflow or ODATA or BRF+ will be added advantages.

•          Exposure to S4/HANA implementation, Fiori Applications, NWBC  and SAP integration solutions (e.g., IDOCs, oData etc)  will be added advantages.

SAP SKILLS

Relevant training and/or certification related to –

•          SAP ABAP,

•          SAP BRF,

•          SAP PI (BO),

•          SAP WF training,

Behavioural competencies

• Accountability (V
• Analytical Thinking  
• Attention to Detail  ** 
• Adaptability
• Building Sustainability 
• Commitment to Continuous Learning 
• Conceptual Ability  ** 
• Customer Service 
• Fairness and Transparency (V) 
• Honesty and Integrity (V) 
• Trust (V)
• Organisational Awareness
• Respect

Technical competencies

• Computer Literacy
• Functional Policy and Procedure
• IT Knowledge
• Customer Relationship Management
• System Thinking
• Problem Solving
• Verbal Communication

Compliance Competency

• GOC Confidential 

Manager: Legal Delivery

About the Position

The candidate must possess a post graduate qualification in Law and be an admitted Attorney with a comprehensive legal, and tax experience in analysing/diagnosing the problems, identifying risks and enabling resolution. He/she must possess excellent legal research, and tax skills (VAT, PAYE, CIT), be willing to learn, possess excellent negotiation and drafting skills and must be willing to thrive in a busy and demanding work environment.  The suitable candidate must be a team player with good listening skills, respect ideas and aim to improve the product or process at hand.

Job Purpose

To provide support and input in the management of Legal Delivery in Large Business & International with respect to taxpayer compliance, maximising tax revenue collections as well as providing assistance or advice in litigation proceedings.

Education and Experience

Minimum Qualification & Experience Required

B. Law (LLB), and an Admitted Attorney and 8-10 years’ experience in a Tax Legal delivery environment of which 3-4 years ideally at junior management level.

Or

Senior Certificate (NQF 4) AND 15 years Legal Tax delivery experience of which 3-4 years ideally at junior management level.

Minimum Functional Requirements

Admitted Attorney is an added advantage.

Tax advisory experience will be advantageous.

Job Outputs:

Process

• Oversee the efficient utilisation of private counsel
• Oversee the advice on alternative dispute resolution cases.
• Conduct assessments and use information to advise, make recommendations and facilitate improvement.
• Plan for handling work outputs, pull together interdependent activities & specify priorities, standards & procedures to ensure tactical implementation.
• Recommend changes to optimise processes, systems, policies and procedures, and execute the implementation of change and innovation initiated by the organisation.
• Use the insights gained through integrated business reports to measure success & realign tactical strategy implementation objectives appropriately.
• Timeously communicate top down policy and associated single practice area modification, objective achievement progress and critical success factors to impacted stakeholders.
• Act as the bottom-line drivers of tactical implementation within the context of business unit excellence and performance improvement.
• Direct, control, coordinate and optimise budgeted resources to meet specific objectives and deliver agreed results and productivity requirements.
• Ensure the development and implementation of a practice in alignment with operational policy and procedural frameworks.
• Implement tactical strategy and delivery plans through the development of operational activities, ensuring the achievement of operational targets.
• Proactively identify interconnected problems, determine its impact and use to develop best fit alternatives, implementing best practice solutions.
• Provide periodic reports on performance against plan & progress on short-term initiatives & use to realign tactical plan and objectives appropriately.
• Prepare a monthly report on the team’s performance.

Governance

• Implement governance, risk and compliance policy in own practice area to identify and manage governance and risk exposure liability.
• Manage and or advise on the translation and application of policy in a specific functional area.

People

• Encourage and enable teamwork, by enabling collaboration with others and commitment to pursuing set goals.
• Develop and maintain a team that is capable for operating to their full capability and provide appropriate skills, knowledge and experience.
• Create a positive work climate & culture to energise employees & give meaning to work, minimise work disruption and maximise employee productivity.
• Translate performance expectations into specific metrics and goals to identify and provide effective services, solve problems and achieve objectives.
• Plan & implement enhanced organisational efficiency by identifying and addressing development requirements & providing tools for people resources.
• Develop & implement appropriate people capacity plans in line with delivery & efficiency targets, on budget & in partnership with specialised area.

Finance

• Contribute to the development of divisional budgets to minimise expenditure aligned with divisional plans.
• Implement and monitor financial control, management of costs and corporate governance in area of accountability.
• Draw up a budget aligned to tactical delivery plans, monitor planned vs. actual, minimise expenditure and report on cost efficiency.

Client

• Develop and ensure implementation of practices which builds service delivery excellence and encourages others to provide exceptional client service.
• Manage an integrated service excellence culture, which builds rewarding relationships and provides opportunity for feedback and exceptional service.
• Build strong relationships and implement service level agreements that promote SARS with internal and external stakeholders.

Behavioural competencies

• Honesty and Integrity
• Trust
• Respect
• Problem solving and Analysis
• Developing Others
• Fairness and Transparency
• Accountability
• Conceptual Thinking
• Championing the mandate
• Influencing Others
• Mobilising Teams
• Driving for Excellence
• Leveraging Diversity
• Accurate Understanding
• Building Sustainability

Technical competencies

• IT Strategy and Planning
• Functional Policies and Procedures
• Managerial Budgeting
• Report writing
• Tax Knowledge
• Legal Advisory and Interpretation
• Legal Knowledge and Knowledge of ethics
• Legal Compliance
• Effective Business Communication
• Problem Analysis and Judgement
• Planning, Management and Measurement
• Decisiveness
• Business Acumen
• Court Processes and Procedures

Compliance Competency

• GOC Confidential

Senior Specialist: Engineering (Innovation and Solutioning)

About the Position

The SARS Innovation Incubator (II) located within the Strategy, Planning and Modernisation (SPM) unit is looking for highly skilled and results driven innovation and solutioning professionals with relevant academic competence, experience and a solid work ethics to join a dynamic team of seasoned innovation and solutioning professionals.

The Senior Specialist: Engineering job is at a senior level in the organisation and will require individuals to work on strategic enterprise solutions and modernisation initiatives. These individuals will be required to analyse complex business problems, conceptualise or design innovative ‘game changer’ solutions for these problems, develop solution or modernisation roadmaps, work with a diverse range of stakeholders and partners to prototype and conceptualise these strategic solutions.  

Job Purpose

To facilitate the adoption of new leading edge ‘Game Changer’ concepts in support of the SARS Vision 2024 enterprise strategy. This is achieved through research and benchmarking, participating in open collaboration networks, identifying and conceptualising innovation solution designs, the incubation of concepts (e.g., prototyping, piloting, etc.) and implementation of solution designs.

The outcomes are utilised to define product features, develop their implementation roadmaps in the SARS business architecture and business solutions landscape, and ensure that the designs support the achievement of sustainable business results, including the provision of design and implementation support and conducting stakeholder engagement.

Education and Experience

Minimum Qualification & Experience Required

Honours  / Postgraduate Diploma (NQF 8) in Industrial Engineering; Computer Science and Min. 10-12 years’ experience in an innovation, design, and technology environment, of which 3-4 years at a specialist level.

Alternative#

Relevant bachelor’s degree / Advanced Diploma (NQF 7) in Industrial Engineering or Computer Science and 15 years’ experience in an innovation, design, and technology environment, of which 3-4 years at a specialist level.

Job Outputs:

Process

Innovation

• Collaborate with local and international owners, partners and stakeholders
• Conduct local and international research and benchmarking
• Develop, socialise and publish fore-sighting reports
• Draft idea elevator pitches
• Understand business problem using data driven approach
• Design Innovation Solutions
• Draft Innovation Business Cases
• Build, test and demonstrate prototype
• Manage prototype governance
• Track solution benefits

Solutioning

• Build relationships with Business, Product and Segment Owners
• Build stakeholder and partner networks
• Assess the strategic landscape
• Draft or facilitate the drafting of modernisation and solution strategies
• (5-10-year horizon)
• Socialise modernisation and solution strategies
• Analyse and understand problems
• Collaborate on the detailed designs
• Draft Business Cases
• Participate in the development and testing cycle
• Track solution benefits

Governance

• Implement and provide input into the development of governance, compliance, integrity and ethics processes within area of specialisation.
• Ensure that completed work adhere to relevant policies, procedures, governance and legislative requirements and report on deviations & discrepancies. 

People

• Develop and maintain productive working relationships with peers and team members to achieve predefined objectives.
• Search for, integrate and share new knowledge attained through formal and informal learning opportunities in the execution of your job.

Finance

• Implement and monitor financial control, management of costs and corporate governance in area of accountability
• Adhere to organisational policies and procedures to ensure cost effectiveness and reduction of financial costs.

Client

• Build strong relationships and develop service level agreements that promote SARS with internal and external stakeholders.
• Manage an integrated service excellence culture, which builds rewarding relationships and provides opportunity for feedback and exceptional service.
• Contribute to a culture of service excellence, which builds positive relationships and provides opportunity for feedback and exceptional service.
• Provide authoritative, specialist services, expertise and advice to internal and external stakeholders. 

Behavioural competencies

• Honesty and Integrity
• Fairness and Transparency
• Accountability
• Problem Solving and Analysis
• Conceptual thinking
• Influencing others
• Driving Excellence
• Leveraging diversity
• Accurate understanding
• Building sustainability

Technical competencies

• Strategic Planning
• Tax Knowledge
• Effective Business Communication
• Problem analysis and judgement
• Planning management and measurement
• Decisiveness
• Business acumen
• Functional Policies and Procedures

Knowledge

• Knowledge of innovation, industry and technology trends
• Understand a situation or problem by breaking it into smaller pieces/tracing the implications of situation in a step-by-step way
• Knowledge of own organisations, policies, procedures, services, products and business operating models
• The knowledge and interpretation of the functional policies and procedures, including monitoring their consistent application internally within SARS.

Compliance Competency

• GOC Secret

Specialist: Data Analytics

Position Reports to:   Head: National Operations Command           

Division:                       National Ops Command  – EDM Business Intelligence 

Location:                      Pretoria

Advert Closing Date:  10 January 2025

Wanted

We are committed to harnessing the power of data to drive innovation and deliver exceptional results. We are seeking a talented and motivated Power BI Cloud Data Engineer to join our dynamic team. If you are passionate about data, cloud technologies, and creating impactful visualizations, we want you on our team.  

Join our innovative team as a Specialist in Data Analytics with Power BI and Data Engineering skills. If you are passionate about transforming data into actionable insights and have a knack for leveraging Power BI to create compelling visualizations that drive business decisions, we want you on our team.

As a Power BI Cloud Data Engineer, you will be responsible for designing, developing, and maintaining our cloud-based data infrastructure and Power BI solutions. You will work closely with cross-functional teams to gather requirements, build data models, and create insightful dashboards and reports that drive business decisions.

You will utilize your expertise in data analytics to analyze complex datasets, develop and maintain Power BI dashboards, and collaborate with cross-functional teams to understand data needs and deliver solutions. Your data engineering skills will be essential in designing, building, and optimizing data pipelines.

We are looking for someone with proven experience in data analytics and data engineering, proficiency in Power BI, strong SQL skills, and excellent problem-solving abilities. As a team player with strong communication skills, you will thrive in our dynamic and innovative environment.

Join us to work on exciting projects, enjoy a competitive salary and benefits package, and take advantage of continuous learning and professional development opportunities. If you’re ready to take your career to the next level and make a difference with your data skills, apply now.

Job Purpose

You will be responsible for designing, developing, and maintaining our cloud-based data infrastructure and Power BI solutions. You will provide expert advice with regards to data analytics, in order to achieve business objectives.

Education and Experience

Minimum Qualification & Experience Required

Relevant Bachelor’s Degree / Advanced Diploma (NQF 7) AND 8-10 years’ experience in a data analytics or data engineering environment, of which 3-4 years ideally at operational specialist level.

ALTERNATE

Senior Certificate (NQF 4) AND 15 years’ experience in a data analytics or data engineering environment, of which 3-4 years ideally at operational specialist level.

Minimum Functional Requirements

• Experience in Data Engineering / Business Data Intelligence / Data Science
• Advanced (applied theory) technical expertise regarding data processes, data cleaning, analysis, reporting, data models, and database design and testing
• Knowledge of and experience with reporting packages (SQL or equivalent, etc), databases (SQL etc), programming (SQL, R, Python, etc.)
• Advanced (applied theory) knowledge of statistics and experience using statistical packages for analysing datasets (Excel, SPSS, SAS, R etc.)
• Advanced (applied theory) Data warehouse knowledge
• Be advance in the application of:
  • Basic Data Migration
  • Basic Data Visualization  
  • Business Intelligence Methodologies
  • Database Knowledge
• Advanced (applied theory) Programming Skills – i.e. SQL, and/or Python, R, etc. 

Microsoft skills (Advance in)– i.e. Excel, Word, PowerPoint, etc

Job Outputs:

Process

• Accumulate information to review work progress that provides input to reporting, decision-making and the identification of improvement opportunities.
• Apply practical and applied knowledge and act authoritatively on methods, systems and procedures to identify trends and potential risks.
• Communication of situational interpretation and judgement of work outputs and queries in area of specialisation.
• Initiate process and procedural change, implement the change and provide guidelines and support related to new requirements because of the change.
• Note potential problems and obstacles, accumulate supporting data and initiate actions to prevent or overcome predicted problems as may be identified.
• Research and support workable recommendations/solutions that meet business needs through information analysis.
• To perform complex / advance business analysis using various techniques, e.g. statistical analysis, explanatory and predictive modelling, data mining.
• To design, develop and test complex / advance data analytics solutions like Reports, Dashboards, Analysis, Extracts, Models, etc.
• To assist in the filtering and “cleaning” of imported data by reviewing computer reports, printouts, and performance indicators to locate and correct code problems.
• Conducts analysis, summarizes key findings and trends, and produces data sheets, graphics and presentations.
• Works with research analysts to plan, create and distribute surveys
• Analyses data, creates summary reporting, and performs analysis to support the decision making of research, senior management, member companies and internal departments.
•  Builds and manage/maintain database to house data collected from various sources.

Governance

• Implement and provide input into the development of governance, compliance, integrity and ethics processes within area of specialisation.

People

• Develop and maintain productive working relationships with peers and team members to achieve predefined objectives.
• Search for, integrate and share new knowledge attained through formal and informal learning opportunities in the execution of your job.

Finance

• Adhere to organisational policies and procedures to ensure cost effectiveness and reduction of financial costs.

Client

• Contribute to a culture of service excellence, which builds positive relationships and provides opportunity for feedback and exceptional service.
• Provide authoritative, specialist services, expertise and advice to internal and external stakeholders.
• Build and maintain relationships with clients and internal and external stakeholders that promote cross-functional process delivery solutions.

Behavioural competencies

• Fairness and Transparency
• Analytical Thinking
• Adaptability
• Commitment to Continuous
• Accountability
• Conceptual Ability
• Trust
• Respect
• Honesty and Integrity
• Problem Solving and Analysis
• Analytical Thinking
• Attention to Detail
• Organisational Awareness
• Building Sustainability

Technical competencies

• Functional Policies and Procedures
• Data Management
• Computer Literacy
• Data Management
• Data Collection and Analysis
• Capacity Management
• Data Analytics
• Data Governance 
• Analysis and Interpretation of Financial Statements
• Business Knowledge

Compliance Competency

• GOC    Confidential

Operations Manager Taxpayer Services

Job Title:                          Operations Manager Taxpayer Services

Position Reports to:      Manager Taxpayer Services       

Division:                          Taxpayer Engagement – Eastern Cape

Location:                         Kariega (Uitenhage)

Advert Closing Date:    26 January 2025

About the Position

SARS is looking for a dynamic individual, with a high level of integrity, trust and discretion to plan and manage the operational activities within Taxpayer Service and Education and strengthen Taxpayer compliance on all tax types. Managing taxpayer expectation and putting measures in place to mitigate / limit SARS reputational risk is a critical requirement for the position.

– S/he should have a pro-active, positive and learning attitude, as well as a burning desire to drive service excellence to Taxpayers and Traders by creating the capability within SARS to achieve its strategic intent of voluntary compliance by making it easy for taxpayers and traders.

– S/he should develop and implement processes which build service excellence and encourages others to provide exceptional service.

– S/he must be solution oriented; take personal ownership and accountability for things that are within their control; build a sense of personal and social obligation to contribute meaningfully to their work, the work of SARS and the society at large.

The incumbent must be comfortable with conflict management and be able to challenge individuals openly and constructively about compliance and performance problems, adopting a firm but fair stance; outline goals and assess workgroup progress towards goal achievement; produce quality work within the expected timelines and/or standards; be willing and able to address issues relating to behavior and performance where required.

Job Purpose

• To plan, manage and monitor the implementation of area specific activities and end-to-end processes
• Managing resources within Taxpayer Engagement
• Ensure effective service delivery of the division and ongoing educational activities are executed, to deliver on approved operational plans and to continuously enhance service delivery.

Education and Experience

Bachelor’s Degree / Advanced Diploma (NQF 7) in Business Management, Finance, Taxation or similar AND 5-7 years’ experience in a Customer Service / Customer facing environment, of which 1 year is at supervisory level.

Job Outputs:

• To provide real-time problem solving in an extremely dynamic environment, with a certain level of uncertainty pertaining to Demand v/s Supply.
• To participate in projects and support SARS initiatives execution.
• To manage internal and external stakeholder relations.
• To ensure required approvals in line with delegated authorities are executed according to the SOP’s [eg Tax Clearance Certificates].
• To provide reports accurately and timeously and disseminate information to both direct reports and management.
• To contribute to effective corporate governance, interalia by means of effective management and control of assets and overtime.
• To ensure that all relevant PMDS, operational and HR Policies and procedures are fully adhered to and staff development is continually managed.
• To act as knowledge and expertise resource and authority as and when required by providing root cause analysis and applying problem solving techniques to complex queries and put in place recommended solutions.
• To manage the customer demand and resource supply situation throughout the day and facilitate the effective running of the floor.
• To proactively communicate and interact with clients and ensure an optimal customer experience.
• To ensure effective and timeous communication with team members with regards to standards, Policies, Operational Issues and operating procedures.
• To proactively manage and monitor the team’s productivity and utilization in order to achieve their KPI’s
• To do daily capacity planning in order to optimize people deployment.

Process

• To provide real-time problem solving in an extremely dynamic environment, with a certain level of uncertainty pertaining to Demand v/s Supply.
• To participate in projects and support SARS initiatives execution.
• To manage internal and external stakeholder relations.
• To ensure required approvals in line with delegated authorities are executed according to the SOP’s [eg Tax Clearance Certificates].
• To provide reports accurately and timeously and disseminate information to both direct reports and management.
• To contribute to effective corporate governance, interalia by means of effective management and control of assets and overtime.
• To ensure that all relevant PMDS, operational and HR Policies and procedures are fully adhered to and staff development is continually managed.
• To act as knowledge and expertise resource and authority as and when required by providing root cause analysis and applying problem solving techniques to complex queries and put in place recommended solutions.
• To manage the customer demand and resource supply situation throughout the day and facilitate the effective running of the floor.
• To proactively communicate and interact with clients and ensure an optimal customer experience.
• To ensure effective and timeous communication with team members with regards to standards , Policies, Operational Issues and operating procedures.
• To proactively manage and monitor the team’s productivity and utilization in order to achieve their KPI’s.
• To do daily capacity planning in order to optimize people deployment.

Governance

• Implement and use governance & compliance procedures & processes effectively to identify and manage risks and expose previously unknown liabilities.
• Implement risk management, governance and compliance policies and processes to identify and manage risks and expose liabilities.
• Understand and implement governance control processes and role segregation requirements in area of accountability.

People

• Build strong relationships through providing direction and leadership to own team and expressing positive expectations.
• Encourage and enable teamwork, by enabling collaboration with others and commitment to pursuing set goals.
• Implement appropriate people capacity plans in line with delivery and efficiency targets, on budget and in partnership with specialised areas.
• Monitor and actively manage team performance to meet specified objectives against required targets, deadlines and quality standards.

Finance

• Draw up a budget aligned to operational delivery plans, monitor and report on variances.
• Ensure team’s adherence to specified policies, standards & procedures to prevent & reduce wastage on financial resources & escalate associated risk.
• Implement, manage and report on cost improvement objectives and communicate or escalate any shortfalls.

Client

• Contribute to a culture of customer service excellence, which builds positive relationships & provides opportunity for feedback & exceptional service.
• Develop and implement processes which builds client service delivery excellence and encourages others to provide exceptional service.

Behavioural competencies

• Fairness and Transparency
• Accountability
• Customer Service
• Conceptual thinking
• Trust
• Respect
• Honesty and Integrity
• Developing Others
• Adaptability
• Championing the Mandate
• Influencing Others
• Mobilizing Teams
• Driving for Excellence
• Leveraging Diversity
• Accurate Understanding
• Problem Solving & Analysis
• Building Sustainability

Technical competencies

• Functional Policies and Procedures
• Customer Relationship Management
• SARS Systems Products
• Tax Knowledge
• Managerial Budgeting
• Effective Business Communication
• Problem Analysis & Judgement
• Planning & Organizing
• Decisiveness
• Business Acumen

Compliance Competency

• Security Clearance: GOC Confidential

Competency Definition: Grade of Clearance: a) sensitive info (b) commercial info, the disclosure of which may cause financial loss to an entity or may prejudice an entity in its relations with its clients, competitors, contractors and suppliers.

Talent Pool: Diverse, Inclusive and Persons with Disability

Our reimagined future is informed by our vision to build a smart, modern SARS with unquestionable integrity which takes advantage of technology to make it easy for taxpayers and traders to comply with their obligations. We are building a culture rooted in SARS’s Higher Purpose and values of service, transparency, and fairness. Become a pioneer by joining our talent community. Driven by the SARS Objective 4 – Develop a high performing, diverse, agile, engaged, and evolved workforce. SARS aspires to create a safe, diverse, equal, inclusive, conducive and Gender-Based Violence free environment for all to realise their full potential.

At SARS, we understand that our success is rooted in the unique contributions of every individual, particularly those who bring invaluable perspectives shaped by disabilities. We see diversity as essential to our purpose and excellence. Inclusion is not merely a “target”, but the foundation of our strength. Individuals with disabilities enrich our organisation with insights and experiences that inform meaningful change, inspire innovation, and contribute to our strategic intent to ensure an equal public service.  

Our inclusive culture is more than welcoming; it is empowering. We have built a workplace where every voice is valued and where people are encouraged to thrive. By joining our team, you become part of a pioneering organisation that respects and celebrates differences, creating pathways for personal and professional growth. With accessible workplaces, career-advancement opportunities, and a culture that champions transparency, fairness, and service, we offer a supportive environment designed for your success.

Why Join the SARS Talent Pool for Persons with Disabilities?

• Inclusive Culture: a workplace where everyone’s voice is not only heard but celebrated.
• Accessibility: our commitment includes accessible spaces and reasonable accommodation tailored for everyone ad per category of disabilities.
• Career Growth: opportunities for continuous learning and advancement and an opportunity to realise your full potential.
• Supportive Environment: resources and support to ensure your success at every step.
• Excellence in Service: join a team dedicated to transparent, fair, effective and efficient service for all.
• A smart and modern origination with unquestionable integrity that is trusted and admired by all.

Explore Your Future at SARS

SARS offers diverse opportunities across multiple fields, from Taxation to Data Analytics, Information Technology, Legal, and beyond. Your unique talents can make a lasting impact while advancing your career in the following functional areas:

• Taxation
• Customer Service
• Customs & Excise
• Audit
• Debt Management
• Investigations
• Legal: Litigation
• Engineering Design
• Human Resources
• Data Analytics
• Information Technology
• Marketing, Communications, & Media
• Quality Management
• Corporate Real Estate
• Governance, Risk, and Compliance
• Procurement
• Project Management
• Finance
• Relationship Management & Coordination
• Research & Economics

Manager Taxpayer Service Giyani

Position Reports to:    Lead: Taxpayer Services         

Division:                        Taxpayer Engagement-LP

Location:                       Giyani

Advert Closing Date:  05 January 2025

About the Position

SARS is looking for highly skilled, service orientated, self-motivated, experienced individual to work within the Taxpayer Engagement Limpopo Region stationed in Giyani. The individual should be an inspiring leader with the ability to build and work with a great service team, display steward leadership while providing guidance and great customer service to the taxpayers and relevant stakeholders. The prospective manager should have the ability to create a conducive work environment that motivates employees in the branch to achieve SARS strategic intent aligned to Taxpayer Engagement Operations to support Voluntary Compliance by making it easy for compliant taxpayers and hard and costly for non-compliant taxpayers. Executed effectively, this role will create the required competence within SARS under Service Obsession to achieve its strategic intent and deliver positive and impactful results against clear objectives of the organisation in service delivery.

Job Purpose

To enhance the alignment of the SARS strategic intent by overseeing the day to day running of Branch Operations to meet the expectations of clients, in service delivery. The Branch Manager should ensure that all daily activities are always in line with the organisation’s strategic objectives.

Education and Experience

Minimum Qualification & Experience Required

Bachelor’s degree / Advanced Diploma (NQF 7) in Leadership/Management /Accounting/Auditing/ Taxation/Finance/Economics/Business studies qualifications AND 8-10 years’ experience in a Taxpayer Engagement or Branch Operations environment of which 3-4 years ideally at junior management level

Alternate

National Diploma (NQF 6) in Leadership/Management/ Accounting /Auditing/Taxation/ Finance/ Economics/Business studies qualifications AND 8-10 years’ experience in a Taxpayer Engagement environment or Branch Operations environment, of which 3-4 years ideally at junior management level.

OR

Senior Certificate (NQF 4) AND 15 years Taxpayer Engagement or Branch Operations environment, of which 3-4 years ideally at junior management level

Minimum Functional Requirements

Job Outputs:

Process

• Link and communicate unit’s objectives back to mandate, schedule and prioritise activities and allocate work to meet identified work outputs.
• Deploy resources appropriately and anticipate and resolve problems to ensure that tactical targets are achieved within agreed deadlines & standards.
• Manage a work function or unit by focusing on the delivery and achievement of set objectives within specified time frames, costs and standards.
• Apply the necessary discretion and judgment in making decisions and overcoming obstacles in order to attain set goals and objectives.
• Build strong relationships through providing direction and leadership to others and expressing positive expectations.
• Implement risk management, governance and compliance policy and processes to identify and manage governance and risk exposure.

Governance

• Implement governance, risk and compliance policy in own practice area to identify and manage governance and risk exposure liability.
• Manage and or advise on the translation and application of policy in a specific functional area.

People

• Encourage and enable teamwork, by enabling collaboration with others and commitment to pursuing set goals.
• Develop and maintain a team that is capable for operating to their full capability and provide appropriate skills, knowledge and experience.

Finance

• Contribute to the development of divisional budgets to minimise expenditure aligned with divisional plans.

Client

• Increase SARS awareness and number of new registrations by implementing tax education and tax base broadening initiatives.

Behavioural competencies

• Accountability
• Stakeholder Engagement and Management
• Conceptual Thinking
• Honesty & Integrity
• Teamwork
• Trust
• Respect
• Problem Solving & Analysis
• Customer Service
• Developing Others
• Fairness & Transparency
• Championing the Mandate
• Influencing Others
• Mobilising Teams
• Driving for Excellence
• Leveraging Diversity
• Accurate Understanding
• Building Sustainability

Technical competencies

• Functional Policies and Procedures
• Managerial Budgeting
• Tax Knowledge
• Customer Relationship Management
• Effective Business Communication
• Problem Analysis & Judgement
• Planning, Management & Measurement
• Decisiveness
• Business Acumen
• Building Customer Loyalty

Compliance Competency

• Security Clearance: GOC Confidential

Competency Definition: Grade of Clearance: a) sensitive info (b) commercial info, the disclosure of which may cause financial loss to an entity or may prejudice an entity in its relations with its clients, competitors, contractors and suppliers

Manager: Taxpayer Services

Job Title:                           Manager: Taxpayer Services

Position Reports to:       Lead: Taxpayer Services         

Division:                          Taxpayer Engagement-EC

Location:                         Mthatha

Advert Closing Date:    17 January 2025

About the Position

SARS is seeking a highly skilled, service driven, self-motivated, and experienced individual to join the Taxpayer Engagement team in the Eastern Cape. The ideal candidate should be an inspiring leader, capable of building and leading a high-performance team, displaying steward leadership while providing guidance and great customer service to the taxpayers and relevant stakeholders. The prospective manager should have the ability to create a conducive work environment that motivates employees in the branch and align Branch Operations with SARS’ strategic intent of making voluntary compliance easy for compliant taxpayers and hard and costly for non-compliant taxpayers.

In this role, you will drive service excellence and contribute to developing the necessary competencies within SARS. Your leadership will ensure the achievement of strategic objectives and deliver impactful, measurable results in public service delivery.

Job Purpose

To enhance the alignment of the SARS strategic intent by overseeing the day to day running of Branch Operations to meet the expectations of clients, in service delivery. However, the Branch Manager should ensure that all daily activities are always in line with the organisation’s strategic objectives.

Education and Experience

Bachelor’s degree / Advanced Diploma (NQF 7) in Business Management, Finance, Taxation or similar AND 8-10 years’ experience in a similar environment (i. e. Customer Service/ Customer facing or service orientated), of which 3-4 years ideally at junior management level.

Job Outputs:

Process

• Link and communicate unit’s objectives back to mandate, schedule and prioritise activities and allocate work to meet identified work outputs.
• Deploy resources appropriately and anticipate and resolve problems to ensure that tactical targets are achieved within agreed deadlines & standards.
• Manage a work function or unit by focusing on the delivery and achievement of set objectives within specified time frames, costs and standards.
• Apply the necessary discretion and judgment in making decisions and overcoming obstacles in order to attain set goals and objectives.
• Build strong relationships through providing direction and leadership to others and expressing positive expectations.
• Implement risk management, governance and compliance policy and processes to identify and manage governance and risk exposure.

Governance

• Implement governance, risk and compliance policy in own practice area to identify and manage governance and risk exposure liability.
• Manage and or advise on the translation and application of policy in a specific functional area.

People

• Encourage and enable teamwork, by enabling collaboration with others and commitment to pursuing set goals.
• Develop and maintain a team that is capable for operating to their full capability and provide appropriate skills, knowledge and experience.

Finance

• Contribute to the development of divisional budgets to minimise expenditure aligned with divisional plans.

Client

• Increase SARS awareness and number of new registrations by implementing tax education and tax base broadening initiatives.

Behavioural competencies

• Accountability
• Stakeholder Engagement and Management
• Conceptual Thinking
• Honesty & Integrity
• Teamwork
• Trust
• Respect
• Problem Solving & Analysis
• Customer Service
• Developing Others
• Fairness & Transparency
• Championing the Mandate
• Influencing Others
• Mobilising Teams
• Driving for Excellence
• Leveraging Diversity
• Accurate Understanding
• Building Sustainability

Technical competencies

• Functional Policies and Procedures
• Managerial Budgeting
• Tax Knowledge
• Customer Relationship Management
• Effective Business Communication
• Problem Analysis & Judgement
• Planning, Management & Measurement
• Decisiveness
• Business Acumen
• Building Customer Loyalty

Compliance Competency

• Security Clearance: GOC Confidential

Competency Definition: Grade of Clearance: a) sensitive info (b) commercial info, the disclosure of which may cause financial loss to an entity or may prejudice an entity in its relations with its clients, competitors, contractors and suppliers.

Operations Manager Taxpayer Service

Position Reports to:   Manager Taxpayer Service  

Division:                       Taxpayer Engagement         

Location:                      Thohoyandou

Advert Closing Date:   05 January 2025

About the Position

SARS is looking for an energetic result oriented, self-driven, highly competent Ops Manager:  Taxpayer Services with deep understanding of all tax types and operations.  S/he is an inspiring leader with the ability to build and work with a great service team and display steward leadership. S/he has an unmistakable purpose and service orientation. Providing great customer services, as well as creating the capability within SARS to achieve its strategic intent of Voluntary Compliance by making it easy for compliant taxpayers and hard & costly for non-compliant taxpayers.  Executed effectively, this role will create the capability within SARS to achieve its strategic intent of good service orientation.

Job Purpose

To plan, manage and monitor the implementation of Branch Operations activities and end-to-end processes in order to deliver on approved operational plans and to continuously enhance service delivery.

Education and Experience

Minimum Qualification & Experience Required

Bachelor’s degree / Advanced Diploma (NQF 7) in Accounting/ Economics/Business/ Tax? Auditing and Finance AND 5-7 years ‘experience in taxpayer service or taxpayer engagement environment, of which 1 year ideally at junior supervisory level.

Alternative

National Diploma (NQF 6) in Accounting/ Economics/Business/ Tax/ Auditing / Finance AND 7 – 10 years ‘experience in taxpayer service or taxpayer engagement environment, of which 1 years ideally at junior supervisory level OR 

 Senior Certificate (NQF 4) AND 10 years ‘experience in taxpayer service or taxpayer engagement environment, of which 1 years ideally at junior supervisory level.

Job Outputs:

Process

• To provide real-time problem solving in an extremely dynamic environment, with a certain level of uncertainty pertaining to Demand v/s Supply.
• To participate in projects and support SARS initiatives execution.
• To manage internal and external stakeholder relations.
• To ensure required approvals in line with delegated authorities are executed according to the SOP’s [eg Tax Clearance Certificates].

• To provide reports accurately and timeously and disseminate information to both direct reports and management.
• To contribute to effective corporate governance, interalia by means of effective management and control of assets and overtime.
• To ensure that all relevant PMDS, operational and HR Policies and procedures are fully adhered to and staff development is continually managed.
• To act as knowledge and expertise resource and authority as and when required by providing root cause analysis and applying problem solving techniques to complex queries and put in place recommended solutions.
• To manage the customer demand and resource supply situation throughout the day and facilitate the effective running of the floor.

• To proactively communicate and interact with clients and ensure an optimal customer experience.
• To ensure effective and timeous communication with team members with regards to standards , Policies, Operational Issues and operating procedures.

• To proactively manage and monitor the team’s productivity and utilization in order to achieve their KPI’s
• To do daily capacity planning in order to optimize people deployment

Governance

• Implement and use governance & compliance procedures & processes effectively to identify and manage risks and expose previously unknown liabilities.
• Implement risk management, governance and compliance policies and processes to identify and manage risks and expose liabilities.
• Understand and implement governance control processes and role segregation requirements in area of accountability.

People

• Build strong relationships through providing direction and leadership to own team and expressing positive

expectations.

• Encourage and enable teamwork, by enabling collaboration with others and commitment to pursuing set goals.

• Implement appropriate people capacity plans in line with delivery and efficiency targets, on budget and in partnership with specialised areas.
• Monitor and actively manage team performance to meet specified objectives against required targets, deadlines and quality standards.

Finance

• Draw up a budget aligned to operational delivery plans, monitor and report on variances.
• Ensure team’s adherence to specified policies, standards & procedures to prevent & reduce wastage on financial resources & escalate associated risk.
• Implement, manage and report on cost improvement objectives and communicate or escalate any shortfalls

Client

• Contribute to a culture of customer service excellence, which builds positive relationships & provides opportunity for feedback & exceptional service.
• Develop and implement processes which builds client service delivery excellence and encourages others to provide exceptional service

Behavioural competencies

• Adaptability
• Fairness and Transparency
• Accountability
• Customer Services
• Honesty and Integrity
• Conceptual Thinking
• Driving for Excellence
• Leveraging Diversity
• Accurate Understanding
• Developing Others
• Developing Skills
• Trust
• Respect
• Problem Solving
• Championing the Mandate
• Influencing Others
• Mobilising Teams
• Building Sustainability

Technical competencies

• Functional Policies and Procedures
• Tax Knowledge
• Managerial Budgeting
• Customer Relationship Management
• Effective Business Communication
• Problem Analysis and Judgement
• Planning and Organising
• Decisiveness
• Business Acumen
• SARS Systems Products

Compliance Competency

• GOC Secret
• (a) sensitive info (b) commercial info, the disclosure of which may (i) have disastrous results with regard to the future existence of an entity; or
• (ii) cause serious and irreparable harm to the security or interests of the State; (c) personal info. Depth of understanding on tax related issues and the ability to mentor and coach others on technical matters with the purpose of ensuring that SARS is interpreting and applying the legislative framework effectively and accurately.

Click here to apply

All the best with your applications.