Truworths Jobs

To apply, click on the link at the end of the posts and all the best with your applications.

Footwear and Accessories Buyer

Closing Date
2025/01/01
Reference Number
TRU241031-1
Job Title Footwear and Accessories Buyer
Business Area Merchandising
Job Type Permanent
Workplace Type On-site
Location – Country South Africa
Location – Province Western Cape
Location – Town / City Cape Town

Job Description Are you passionate and already seasoned in buying footwear and accessories? Well, now is your time to apply. Truworths is offering an opportunity for you to capitalise on your already strong skills and experience, which you have developed over the last six to eight years, either in retailing or manufacturing as a Footwear or Accessories Buyer.

Key Responsibilities You will need to have exceptional technical merchandising skills and the proven ability to interpret trends, conceptualise product and work individual fashion aspects into an overall product strategy, culminating in practical delivery at retail level. Your energy, innovative approach and passion for product will ensure your competitive edge in this fast paced environment.

Qualifications and Experience
6 to 8 years of experience either in retailing or clothing manufacturing as a Buyer in Accessories or Footwear

A relevant tertiary qualification

Competencies
Exceptional technical merchandising skills

Proven ability to interpret trends and conceptualise product

The ability to work individual fashion aspects into an overall strategy culminating in practical delivery at retail level

Energy, innovative approach and passion for product

Truworths is committed to transformation and meeting objectives of the Employment Equity Act. Meeting our employment equity goals and targets will be taken into account in our recruitment decisions. People living with disabilities will be viewed favourably.

Buyer

Closing Date
2025/02/07
Reference Number
TRU240206-2
Job Title Buyer
Business Area Merchandising
Job Type Permanent
Workplace Type On-site
Location – Country South Africa
Location – Province Western Cape
Location – Town / City Cape Town

Job Description Truworths is offering an opportunity for you to capitalise on your already strong skills and experience, which you have developed over the last six to eight years, either in retailing or clothing manufacturing as a Buyer in Ladieswear, Menswear, Kidswear, Accessories or Footwear.
Key Responsibilities You will need to have exceptional technical merchandising skills and the proven ability to interpret trends, conceptualise product and work individual fashion aspects such as colour, fabric and silhouette into an overall product strategy, culminating in practical delivery at retail level. Your energy, innovative approach and passion for product will ensure your competitive edge in this fast paced environment.

Qualifications and Experience • 6 to 8 years of experience either in retailing or clothing manufacturing as a Buyer in Ladieswear, Menswear, Kidswear, Accessories or Footwear.

• A relevant tertiary qualification
  Competencies • Exceptional technical merchandising skills
• Proven ability to interpret trends
• Proven ability to conceptualise product
• Energy
• Innovative
• A passion for product environment

Trainee Buyer

Closing Date
2024/12/31
Reference Number
TRU231221-2
Job Title Trainee Buyer
Business Area Merchandising
Job Type Permanent
Workplace Type On-site
Location – Country South Africa
Location – Province Western Cape
Location – Town / City Cape Town
Job Description We have an exciting job opportunity for a Trainee Buyer role on our Merchant Training Programme. You are all about fashion! You take inspiration from international style trends and apply it to your range to ensure you provide the South African consumer with the hottest fashion looks. Your negotiation skills, creative flair and strong administrative skills are critical to your success to grow as a Buyer. This role will be based at our head office in Cape Town.
Key Responsibilities • Creative and conceptual input

• Develop fashion ranges that are fashion forward to meet our customers needs
• Product design and construction
• Combine trend information with commercial awareness
• Constant product analysis
• Optimising relationships with suppliers
• Negotiation
• Managing budgets
  Qualifications and Experience • Creative qualification
• Preferably fashion degree/ diploma

Please ensure a copy of your CV, ID, Matric Certificate and/or Tertiary Qualification and academic transcripts/results are uploaded to your Truworths Career Website Profile.
Competencies • A passion for the world of fashion

• Strong negotiation skills

Trainee Planner

Closing Date
2024/12/31
Reference Number
TRU231221-1
Job Title Trainee Planner
Business Area Merchandising
Job Type Permanent
Workplace Type On-site
Location – Country South Africa
Location – Province Western Cape
Location – Town / City Cape Town
Job Description We have an exciting opportunity available for a Trainee Planner role on our Merchant Training Programme. As a Fashion Planner, you are the power behind the money. You play a key role in the company’s purchasing environment. As a natural trader, you will utilise your analytical skills, coupled with your strong numeric ability, to analyse and forecast financial and product trends to support the ultimate goals of the organisation. You enjoy engaging with technology and various systems with the aim to innovate and improve processes. This role will be based at our head office in Cape Town.
Key Responsibilities • Business analysis

• Sales forecasting
• Stock management
• Margin and markdown management
• Developing and monitoring the financial plans that support product ranges
• Strategic input on product
• Optimising merchandise performance
  Qualifications and Experience • B.Com, B.SC or other numerate tertiary qualification

Please ensure a copy of your CV, ID, Matric Certificate and/or Tertiary Qualification and academic transcripts/results are uploaded to your Truworths Career Website Profile.
Competencies • Numerical, analytical and organisational skills

• Systems and technology orientation

Planner

Closing Date
2025/02/07
Reference Number
TRU230731-9
Job Title Planner
Business Area Merchandising
Job Type Permanent
Workplace Type On-site
Location – Country South Africa
Location – Province Western Cape
Location – Town / City Cape Town
Job Description Truworths has an opportunity for you to work with our Buying/Planning teams using the latest industry merchandise systems. The individual would be involved in sales forecasting, financial and strategic product management skills to effectively trade product. The role will be based at our Head Office in Cape Town, and would appeal to a skilled performer who enjoys complex problem-solving and is solution-orientated. Drawing on your well-honed fashion planning skills, your role will be to develop, implement and control all aspects of merchandise planning to ensure the profitability and efficient servicing of our stores. The Planner plays a key role in the execution of product from inception to delivery. The role requires the individual to collaborate with all parts of the business e.g. distribution, store design, etc.
Key Responsibilities • Working closely with our fashion Merchandise Buyers and suppliers

• Systems used internationally in conjunction with bespoke in-house systems
• Ensuring that the right mix of merchandise reaches the right stores at the right price, right on time
  Qualifications and Experience • 3 or more years of experience preferably within a fashion retailer
• Relevant numerical tertiary qualification
• Advantageous systems e.g. Oracle, ProClarity and PLM
  Competencies • Strong analytical and organisational skills
• Numerical ability
• Systems oriented
• Strong trader instinct
• Willing and open to contributing ideas for the greater success of the business
• Ability to work in a high pressure and fast paced environment
• Agility, flexibility and adaptability

Truworths is committed to transformation and meeting objectives of the Employment Equity Act. Meeting our employment equity goals and targets will be taken into account in our recruitment decisions. People living with disabilities will be viewed favourably.

Sourcing Coordinator

Closing Date
2024/12/15
Reference Number
TRU240613-1
Job Title Sourcing Coordinator
Business Area Merchandising
Job Type Permanent
Workplace Type On-site
Location – Country South Africa
Location – Province Western Cape
Location – Town / City Cape Town

Job Description
Join South Africa’s leading fashion retailer and become part of a winning team. If fashion retail excites you, along with a fast paced and innovative environment, then this position may well be for you. With over 700 stores, renowned aspirational brands and world class systems we are regarded as front-runners in this highly competitive environment.

Truworths has an exciting opportunity for a Sourcing Coordinator that has strong fashion, administration and travel experience to source innovative and adventurous product abroad.

Key Responsibilities
Responsible for the fast and cost effective purchase of finished goods
Negotiating prices and delivery dates
Building relationships with Suppliers and Manufacturers
Understand the workmanship involved and being able to suggest options to change fabric and construction
Disciplined to ensure that the critical path is met
Attention to detail as briefs need to be accurately executed, PLM System needs to be up to date
Trader instinct to ensure growth of the portfolio
Negotiation skills – Having the ability to negotiate prices and find win-win situations between Buyer and supplier pertaining to styling changes

Qualifications and Experience
Previous experience in working and communicating directly with overseas suppliers
Strong administrative including strong written communication skills
Computer literate

Experience in working in a Manufacturing (or similar) background would be preferred
Previous experience managing a Sourcing Assistant
Has travelling experience and is able to travel abroad
Competencies
Team player with the ability to upward manage
Able to build productive relationships with buyers and suppliers
Enjoys working in a fast paced environment
Ability to multi-task
Must be solution-focussed
Innovative – work smarter and suggest systems to enable this
Good presentation skills
Truworths is committed to transformation and meeting objectives of the Employment Equity Act. Meeting our employment equity goals and targets will be taken into account in our recruitment decisions. People living with disabilities will be viewed favourably.

Trainee Sourcing Coordinator

Closing Date
2024/12/31
Reference Number
TRU231221-4
Job Title Trainee Sourcing Coordinator
Business Area Merchandising
Job Type Permanent
Workplace Type On-site
Location – Country South Africa
Location – Province Western Cape
Location – Town / City Cape Town

Job Description A Trainee Sourcing Coordinator is someone who has experience with a clothing supplier or fashion retailer. In addition this person needs to be highly organized, a “go getter” who loves fashion and can negotiate for our buying teams.

This position will be based at our Head Office in Cape Town.
Key Responsibilities Taking effective briefs from Buyers
Negotiating and liaising with suppliers, local and international
Managing strict deadlines
Liaising with key stakeholders to meet required standards
Work with Buying and Quality teams to achieve fashionable products

Qualifications and Experience Tertiary qualification:
Clothing technology correlated work experience
Strong organisational skills
Knowledge of product supply and manufacturing
Competencies Excellent communication skills
Assertiveness and influencing ability
Highly energetic

QC Auditor

Closing Date
2024/12/20
Reference Number
TRU240315-1
Job Title QC Auditor
Business Area Manufacturing
Job Type Permanent
Workplace Type On-site
Location – Country South Africa
Location – Province KwaZulu-Natal
Location – Town / City Durban
Job Description We have an exciting job opportunity that has become available for a Quality Auditor based in Durban.

We are looking for an energetic, hard-working team player who loves to learn and be challenged to join our dynamic team.
Key Responsibilities • Quality auditing of goods at suppliers and processing houses

• Liaison with supplier and Garment Technologists on quality issues
• AQL reports completion to Truworths high standards
• Monitoring of quality issues arising at the supplier and mentoring for improvement.
• Data capturing all audits
• Able to manage workload and appointments
  Qualifications and Experience • Clothing manufacturing experience in a factory environment
• Minimum of 3-5 years quality auditing experience
• Code 8 Drivers license
  Competencies • Strong communicator with good interpersonal skills
• Effectively communicates all quality problems by appropriate reporting and photographic means
• Able to deal with conflict situations when they arise
• High attention to detail
• High energy and drive
• AQL knowledge
• Computer literate
• Service orientated & results driven
• Ability to work independently
• Ability to do store visits and provide feedback

Trainee Fashion Graphic Designer

Closing Date
2024/12/31
Reference Number
TRU231221-6
Job Title Trainee Fashion Graphic Designer
Business Area Merchandising
Job Type Permanent
Workplace Type On-site
Location – Country South Africa
Location – Province Western Cape
Location – Town / City Cape Town
Job Description Being creative is your game; you thrive on designing original artworks and branding in line with fashion trend. Keeping up to date with the latest graphics and print direction shown on the catwalks, tradeshows and key influencing brands is what drives you. In this role you will work closely with Buyers; Fashion Designers; Manufacturers; Printers and Mills to create fashionable prints that reflect each brands unique DNA. This opportunity is based at our Head Office in Cape Town.
Key Responsibilities • To design placement graphics, branding and all over prints for a variety of fabric types and garment styles

• Research print and fashion trends internationally and locally to determine key new direction in prints and graphics.
• Advise Buyers and Designers on how to interpret the latest trends into fashionable graphics for the South African market
• Be involved in preparing graphics and prints for production from a technical perspective
  Qualifications and Experience • Graphic Design, Surface/textile design, Fashion Design or a related qualification
• Technical ability to design graphics for fashion garments and fabrics
• A basic understanding of various print techniques e.g. Screen prints, digital prints
• Knowledgeable and up to date on the latest branding and graphics for the season
• Proficiency in Adobe Illustrator, Photoshop and InDesign

Please ensure a copy of your CV, Portfolio, ID, Matric Certificate and/or Tertiary Qualification and academic transcripts/results are uploaded to your Truworths Career Website Profile.
Competencies • Being involved and hands on with suggestions for styling details, branding and graphics

• Using computer aided design work as well as freehand sketching on programs such as Illustrator, Photoshop, Indesign, etc.

Trainee Fashion Designer

Closing Date
2024/12/31
Reference Number
TRU231221-5
Job Title Trainee Fashion Designer
Business Area Merchandising
Job Type Permanent
Workplace Type On-site
Location – Country South Africa
Location – Province Western Cape
Location – Town / City Cape Town
Job Description Trend spotting is your game; you thrive on researching the hottest trends. Keeping up to date with the latest celebs, bloggers, influencers and designers is what drives you. You influence the unique look and feel of the various brands through your design skills and research ability. Working closely with the Buyer, as a team, you make sure to give the consumer the trendiest product for the season. This opportunity is based at our Head Office in Cape Town.
Key Responsibilities • Researching product trends internationally and locally and interpreting this for the SA market

• Assisting the Buyers with building their ranges, reflecting new and exciting but commercial colour palettes, fabrics and key looks
• You will be responsible for specific areas of design but will work as part of a team on adhoc design projects
• The possibility to visit international Trade Fairs and the fashion capitals of the world to gather information on upcoming trends suitable for the SA market
  Qualifications and Experience • Fashion design qualification or related qualification
• Fabric and garment construction knowledge
• Graphic design knowledge would be of great benefit to assist the buying teams in their product development

Please ensure a copy of your CV, Portfolio, ID, Matric Certificate and/or Tertiary Qualification and academic transcripts/results are uploaded to your Truworths Career Website Profile.
Competencies • Being involved and hands on with suggestions for styling details, branding and graphics

• Using computer aided design work as well as freehand sketching on programs such as Illustrator, Photoshop, Indesign, etc.

Field Auditor – Gauteng

Closing Date
2025/01/08
Reference Number
TRU240823-2
Job Title Field Auditor – Gauteng
Business Area Audit
Job Type Permanent
Workplace Type On-site
Location – Country South Africa
Location – Province Gauteng
Location – Town / City Pretoria/Johannesburg
Job Description
Join South Africa’s leading fashion retailer and become part of a winning team. If fashion retail excites you, along with a fast-paced and innovative environment, then this position may well be for you. With over 700 stores, renowned aspirational brands and world-class systems we are regarded as front-runners in this highly competitive environment.

This role is based in Pretoria/Johannesburg and reports directly to the Field Audit Manager.

Key Responsibilities
Auditing of stores
Attending stocktakes
Conducting investigations
Qualifications and Experience
Internal Audit or relevant qualification
Minimum 2 years of experience in Internal Auditing
Retail experience, specifically Area Management or Store Management and Administration would be advantageous
An understanding of basic Audit methodologies
Good analytical and numerical skills
Computer literate (word, excel, etc.)
Strong planning, administrative and organisational skills
Good verbal and written communication skills
Degree/Diploma in Commerce/Internal Auditing preferable
Report writing skills essential
Must have valid driver’s license, their own vehicle and be able to travel away from home +- 1 week per month.
Competencies
An understanding of basic Audit methodologies
Good analytical and numerical skills
Strong planning, administrative and organisational skills
Good verbal and written communication skills
Report writing skills essential

Field Auditor – KZN

Closing Date
2025/01/08
Reference Number
TRU230126-3
Job Title Field Auditor – KZN
Business Area Audit
Job Type Permanent
Workplace Type On-site
Location – Country South Africa
Location – Province KwaZulu-Natal
Location – Town / City KwaZulu-Natal
Job Description Join South Africa’s leading fashion retailer and become part of a winning team. If fashion retail excites you, along with a fast paced and innovative environment, then this position may well be for you. With over 700 stores, renowned aspirational brands and world class systems we are regarded as front-runners in this highly competitive environment.
Key Responsibilities
Auditing of stores
Attending stocktakes
Conducting investigations
Qualifications and Experience
Degree/Diploma in Commerce/Internal Auditing preferable or relevant qualification
Minimum 2 years of experience in Internal Auditing
Retail experience, specifically Area Management or Store Management and Administration would be advantageous
An understanding of basic Audit methodologies
Must have valid driver’s license, their own vehicle and be able to travel away from home +- 1 week per month
Competencies
Good analytical and numerical skills
Computer literate (Word, Excel, etc.)
Strong planning, administrative and organisational skills
Good verbal and written communication skills
Report writing skills essential

Recruiter – Centralised Recruitment

Closing Date
2024/12/17
Reference Number
TRU241209-10
Job Title Recruiter – Centralised Recruitment
Business Area Human Resources
Job Type Permanent
Workplace Type On-site
Location – Country South Africa
Location – Province Western Cape
Location – Town / City Cape Town
Job Description
At Truworths, you’ll find a dynamic business environment where our staff is constantly challenged to reinvent the way we do business in order to keep us at the forefront of the South African fashion industry.

Take a walk through our stores or offices and you’ll encounter an infectious love of fashion and a tangible will to succeed among the people who make up our business – both of which are key to keeping us at least one step ahead of the competition.

We are looking for someone to work closely with the store operations areas to recruit top caliber staff for our store network across South Africa and other African countries we operate in.

Key Responsibilities
Identifying talent with Truworths and finding suitable external talent for store based positions
Arrange for advertising or posting of job vacancies
Shortlisting applicants for vacancies
Interviewing applicants for vacancies
Credit and reference checks
Sending feedback to the Area Manager, Regional Manager and Recruitment Team Leader
Building relationships with Area Managers, Regional Managers and Store Managers
Compiling motivations for appointing successful applicants
Regretting unsuccessful applicants
Team meetings and reporting on daily activities
Project involvement – extra activities
Working closely with HRD Facilitators to ensure that the best talent is promoted within the organization
Inform applicants about facilities, operations, benefits and job or career opportunities in Truworths
Maintain current knowledge of Basic Conditions of Employment Act (BCEA) and affirmative action guidelines and laws
Interview applicants to obtain information on work history, training, education, and job skills
Perform competency based interviews
Maintain the electronic files of candidates to meet the audit compliance as per Truworths requirements
Ensure completion of all documentation as per the recruitment standards and processes
Liaise with the Remuneration team on employment package offers
Qualifications and Experience
Qualification/s:

HR Qualification essential
Experience / Knowledge:

2 – 3 years bulk recruitment experience in a corporate environment is advantageous
Retail recruitment experience advantageous
Competencies
Technical:

Essential Competencies:

Interviewing and recruiting skills
Microsoft office suite skills
Knowledge of Oracle iRecruit would be an advantage
Good verbal and written communication skills
Good negotiation skills
Relationship management
Behavioural:

Energetic and driven
Confident
High levels of integrity
Good team player
Sense of urgency
Ability to hand high levels of pressure
Excellent communication skills

EBD Administrator

Closing Date
2024/12/15
Reference Number
TRU240904-1
Job Title EBD Administrator
Business Area Human Resources
Job Type Permanent
Workplace Type On-site
Location – Country South Africa
Location – Province Western Cape
Location – Town / City Cape Town
Job Description
We have an exciting opportunity for someone who has a minimum of 2 years proven payroll experience. As the successful incumbent, you will be tasked with providing exceptional service from the Employee Benefits Department (EBD) and processing payroll while providing HR admin support.

The position will be based at our Head Office in Cape Town.

Key Responsibilities
You will play an important role within the payroll and HR functions, and will specifically be tasked with the following tasks and responsibilities:

Maintenance of the Oracle payroll and HR system;
Daily payroll input to ensure employees are paid timeously;
Keeping accurate records and filing of:
New engagements, terminations, promotions and transfers, caretaking and other allowances
Leave balance audits
Daily queries
Any input affecting salaries
Checking of payroll and dispatch
Month end reconciliations and payments
Liaise between HR, divisional offices, Retirement Fund Administrators and Healthcare Administrator on all and any salary related matters
Employment confirmations as and when required
General office duties, which include, but is not limited to filing, answering telephones, etc.
Qualifications and Experience
Must have 1 to 2 years working experience within a payroll and benefits environment, with practical job related skills
Relevant qualification an advantage
Expertise/experience with UK Payroll would be advantageous
Must have a flair for figures
Good understanding of PAYE, UIF, SDL and other statutory knowledge
An advantage would be to have an understanding of Sectorial Determination 9.
Competencies
Computer literate (MS Office Suite) and preferably, but not essential, to have knowledge of the Oracle Payroll and HR system
Must be able to work in a highly pressurised and deadline driven environment
Good interpersonal and communication skills (both written and verbal)
Be able to use initiative and be pro-active
Good team spirit
Thorough, punctual and committed
Self-motivated, organised and systematic
Highly adaptable, dependable, receptive and resilient.

IT Support Engineer – Desktop

Closing Date
2024/12/19
Reference Number
TRU240703-1
Job Title IT Support Engineer – Desktop
Business Area IT
Job Type Permanent
Workplace Type On-site
Location – Country South Africa
Location – Province Western Cape
Location – Town / City Cape Town
Job Description
We are looking for a passionate and versatile IT Support Engineer who enjoys customer service as much as technical support with a proven track record of practical hardware & software troubleshooting. This individual will be contributing as part of a team, through service delivery to users at our Head Office, Distribution Centers and Divisional Offices – both remotely and in-person.

The ideal candidate will need to be comfortable working alone as well as within a team and must be able to interact with business users at all levels.

The individual must have strong research skills, remain calm under pressure, adapt seamlessly to change and demonstrate a willingness to learn on the job within a fast paced environment.

The candidate should be technical minded with strong troubleshooting skills for computer desktops, Bluetooth and Android scanners, label printers as well as have a strong customer service background. The candidate should display excellent communication skills (verbal and written for telephonic & email support) and be able to log service requests and incidents via the CA system, and respond to emails in a timeous professional manner.

The role involves/requires a number of labour intensive tasks and functions which may be required from time to time.

Key Responsibilities

• Engaging/Interacting with customers via email, telephone or in person
• Problem solving and troubleshooting of hardware and software related technical issues, including printers and Scanner issues
• Resolve user queries effectively, and provide relevant feedback timeously
• Log all calls that are reported via the web, email or telephonically into the CA Logging System
• Be IT security conscious and be able to work with supporting teams to remedy critical issues promptly
• Support & Setup of computer desktop equipment in meeting rooms daily
• Imaging and setup of desktop computers for new users
• Moving of desktop computers during the day and after hours
• Engage and assist in other distribution centre area’s when required
• Ability to analyse and report on problem areas and proactively working on solutions

Qualifications and Experience

• Relevant IT Tertiary qualification
• Relevant technology courses attended (MCSE and A+ will be an advantage)
• Preferably 3-5 Years IT End User Support experience
• Experience working in a retail warehouse/distribution centre (DC) environment is advantageous
• Distribution Centre process-flow, set up and network understanding
• Own transport and valid driver’s license

Competencies

• Microsoft Desktop Operating Systems experience – Windows 7, Windows 10 and Windows 11
• MS-Office versions (Office 2010, 2016, 2019, Office 365)
• Hardware related working experience i.e. Android scanners & label printers
• Computer hardware and software troubleshooting skills
• Computer Desktop Imaging
• Effective Management of IT hardware and IT environment

Essential Competencies:

• Exposure to relevant IT Infrastructure Technology, e.g. Windows 7 Windows 10 and Windows 11
• Sound troubleshooting skills, both on the hardware and software level
• Exposure to Retail Distribution centre and Warehouse IT technologies

Advantageous Competencies:

• Exposure to Microsoft System Center 2012

IT Service Desk Co-Ordinator

Closing Date
2024/12/16
Reference Number
TRU240419-1
Job Title IT Service Desk Co-Ordinator
Business Area IT
Job Type Permanent
Workplace Type On-site
Location – Country South Africa
Location – Province Western Cape
Location – Town / City Cape Town
Job Description Join South Africa’s leading fashion retailer and become part of a winning team. If fashion retail excites you, along with a fast-paced and innovative environment, then this position may well be for you. With over 700 stores, renowned aspirational brands and world-class systems we are regarded as front-runners in this highly competitive environment.

We are looking for an IT-passionate and customer service-focused individual to join the Truworths Store Support Service Desk team. As an IT Service Desk Co-ordinator you will be responsible for 2nd line and 3rd line hardware and software support to all Truworths stores. You will also have the responsibility of developing SOPs, updating Knowledge Base, and providing coaching and training to the team.
Key Responsibilities • To provide 2nd and 3rd line support to stores on all hardware and software-related issues

• Manage and troubleshoot escalations raised by stores and the operations teams
• Investigate incidents and problem areas to identify the root cause and find solutions
• Provide trend reports to the line manager on frequent incidents
• Monitor and escalate outstanding incidents as per the agreed SLA timelines
• Follow up and communicate with all clients upon resolution and escalations
• Work after-hours standby
• Key communication/contact for all area/regional/divisional managers within the business
• Liaising with Distribution Centres, System Owners / Developers, Finance, Infrastructure
• Prioritise, and manage incidents ensuring and ensure that calls are resolved within SLA timelines
• Contribute to knowledge-base documentation and provide training to staff (Service Desk Team and stores)
• Provide coaching, mentoring, support, and motivation to the Service Desk team
• Ensure all members of the Service Desk team are adequately trained and equipped to assist customers with all issues.
  Qualifications and Experience Qualifications
• Matric and A+ or N+ certification
• Familiar with ITIL Framework

Experience / knowledge

• Minimum of 5 years of experience within a Service Desk / Helpdesk environment of which a minimum of 3 years support stores directly at a Co-ordinator level / 3rd line support level.
• Good understanding of the retail environment and the systems that support stores
• Retail in-store experience would be advantageous
• Problem-solving ability
• Well-developed communication skills
• Customer Service
• Accuracy and attention to detail
• Adaptability
• Planning and organising ability with highly effective time management skills
• Ability to work under pressure and think on your feet
• Must be able to work shifts (incl. weekends and public holidays)
• Must be willing to work standby
  Competencies • Customer Services orientation
• Proven leadership track record
• Attention to detail and analytical
• Problem solving mindset
• Strong administration skills
• Excellent written and verbal communication skills
• Effective time management
• Highly self-motivated and driven
• Strong Team Orientation

Click here to apply

All the best with your applications