Liberty Vacancies - Vacancies with Collen

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Senior Manager: Fraud Risk Management

Location: Johannesburg GAU ZA, GT, ZA

Company: Liberty Group Limited

At Liberty, we employ more than 6 000 people across 7 businesses in 18 African countries. Every day, our employees grow their knowledge by working with diverse groups of people who specialise in a wide range of skills across insurance, asset management, investment and health products. We continually seek to engage, develop, recognise and reward the people who make our business great.

Purpose

To develop tactical strategy and delivery plans, formulate associated practice/s and to ensure operational implementation and adaption i.t.o. forensic methodology, governance and delivery objectives.

Key Responsibilities

Provide strategic leadership and oversight on fraud risk management within the retail and group risk business units.
Act as a representative of the Head of Fraud Risk at governance and operational meetings, delivering key strategic messages.
Offer assurances around fraud risk management processes, supporting the organization’s objectives.
Develop and maintain fraud risk policies, procedures, and controls in alignment with regulatory standards.
Work closely with internal stakeholders to identify and mitigate fraud risk within specific business areas.
Ensure the delivery of accurate and insightful fraud risk reporting to senior management and governance committees.
Support the business in implementing fraud prevention and detection strategies.

Key Skills

Risk Management Expertise: Extensive experience in managing risks, especially within the financial services sector.
Fraud Risk Understanding: Strong knowledge of fraud risk management; however, primary focus is on broad risk management capabilities.
Strategic Thinking: Ability to translate strategic objectives into actionable risk management practices and communicate them effectively at senior leadership levels.
Stakeholder Engagement: Proven ability to collaborate with and influence senior management and governance committees.
Industry Insight: Familiarity with the financial services industry, particularly in retail and group risk insurance.

Minimum Experience

5 – 8 years experience in a similar environment

Minimum Qualifications

Bachelor’s Degree and Advanced Diplomas [NQF Level 07] in Finance, Risk Management, or related field. Professional certifications in Risk Management or Fraud Risk are an added advantage.

Process

Accountable for strategy implementation through the integration and optimisation of operational activities to practices and systems across an internal value chain.
Proactively identify interconnected tactical problems, determine the impact, patterns and trends to identify alternatives and best practice solutions, anticipating future challenges.
Plan for delivering work outputs , manages independent practices, processes or systems and addresses and balances the demands of different priorities to optimise efficiency.
Utilises the Refund, no Refund guidelines with consideration for the client, product, platform and risk.
Contributes to relevant technology requirements application fraud, fraud prevention and detection systems including I and A tools, fraud case management, messaging engines like authentication tools biometric and in-app requirements.
Monitors and identifies critical external data sourcing (i.e. negative listings).

Customer

Build strong customer-centric relationships and develop service level agreements that promote the organisation with stakeholders aligned to Treating the Customer Fairly (TCF) principles.
Defines the client messaging and communication strategy for fraud awareness and prevention in collaboration with FRM Domain and IAM Country.
Identifies and monitors the appropriate communication channels to execute the client messaging.
Ensures and monitors adherence to minimum standards for client authentication (e.g., client authentication, etc.).

Finance

Compile an operational or business area budget aligned with the delivery plans, and ensure the implementation and monitoring of financial controls, management of costs and corporate governance to optimise cost savings and/or profit margins.
Assists with procurement processes (RFPâ€™s), where required.
Monitors FRM operating costs and other metrics e.g. Gross Fraud Losses, Nett Losses, Customer Losses, Recoveries, etc. and ensures remedial actions are prioritised and implemented accordingly.

Learning and Growth

Balance, optimise and manage human resources across disciplines through executed human capability plans.
Monitors and reports on implementation of the FRM Domain Learning and Development plans.
Measures, reports and ensures learning effectiveness.

Governance

Implement the governance management model, framework and policy in own practice and/or tactical area to identify and manage governance and risk exposure liability pro-actively.
Ensures the risk appetite is maintained regarding fraud rules mandate and customer friction.
Monitors operational and product risk regimes and parameters such as offline card parameters, chip configuration, fraud recovery strategies.
Monitors recovery strategies for products and platforms.
Applies and monitors the fraud risk parameters and recovery strategies for products and associated platforms (e.g., Application fraud, Fraudulent Insurance Claims etc.) in collaboration with FRM Domain and IAM Country stakeholders.
Monitors and ensures compliance with relevant fraud risk associated regulatory bodies.
Identifies and escalates control weaknesses that have a fraud impact to relevant Risk Control Committees (RCCâ€™s) to ensure remediation and tracking.
Ensures that the control weaknesses are collated on a central control weakness repository.

Liberty Group Limited is an equal opportunity, affirmative action employer. In compliance with the Employment Equity Act 55 of 1998 and the group’s Transformation Strategy, preference will be given to suitable candidates from designated groups whose appointments will contribute towards the achievement of equitable demographic representation of our workforce profile and add to the diversity of the organisation.

The Company’s approved Employment Equity Plan and Targets will be considered as part of the recruitment process. As an Equal Opportunities employer, we actively encourage and welcome people with various disabilities to apply.

Snr Spec: Infrastructure Solutions Desig

Location: Johannesburg GAU ZA, GT, ZA

Company: Liberty Group Limited

Purpose

To create infrastructure solutions designs focusing on the AWS Cloud domains including IaaS, PaaS, compute, storage, databases and automation services. These infrastructure (technology) solution designs must address the business and IT requirements of the organisation in line with the well-architected principles and IT strategy thereby maximizing the strategic use of Liberty’s IT investment.

This is an opportunity for someone with extensive experience in the AWS Cloud domain who is either working in the solutions design/architecture space or an experienced engineer who wishes to become an AWS solutions designer/architect.

Key Responsibilities

To determine the current state and design the “to be” infrastructure solutions for business and IT projects with a focus on the AWS domains and including Cloud security, HA/DR, BACKUPS, business continuity and incident management.
To evaluate and select appropriate cloud services where existing technologies are unable to fulfil the business or IT requirements or where technologies are reaching end-of-life/support.
To determine the costs associated with the proposed solutions designs
To produce clear and concise technical documentation which is in line with the solutions design standards and are comprehensible by all relevant stakeholders. This includes capturing of the designs in the iServer design repository and producing the build docs.
To obtain approval for the solutions from business and IT stakeholders and Design Authority.
To work collaboratively with other areas within Liberty’s Enterprise- and Solution Architecture, Infrastructure Solution Design and IT Operations/Security teams to ensure that all solutions are complete, operable, conform to business processes and meet the business needs with the agreed quality of service.
Design of the Liberty AWS platform (landing zone) – Control Tower.

Additional Key Responsibilities

To participate in proof of concepts for new technologies or extensions to existing technologies
To verify that the implementation complies with the solution design
To stay abreast of new technologies that will benefit Liberty especially in the security and network security domains by conducting research, engaging with vendors and attending training/conferences and presentations
To demonstrate technology innovation and/or exploitation of the existing Liberty stack
To provide SME consultation to support business and the i&o division
Design and maintenance of the Liberty AWS platform (landing zone) – Control Tower
Build and maintain CloudFormation scripts
Apply the CloudFormation scripts via CI/CD pipelines
Leading SAFe demos, retrospectives and sprint planning on Azure DevOps

Minimum Experience

3 – 5 years experience in a similar environment, 2 years AWS experience, of which 1 -2 years at a junior specialist level.
Experienced in API development (specifically JSON/YAML).
Understanding of API development (specifically JSON/YAML)
In-depth understanding of cloud networking- and security layers
Understanding of CloudFormation scripts and CI/CD pipelines
In-depth understanding of AWS cloud licencing, billing and administration
In-depth understanding of cloud networking- and security layers (E.g. being able to script the deployment of a component or a service with the necessarily network- and security requirements

Minimum Qualifications

Bachelor`s Degrees and Advanced Diplomas [NQF Level 07] in Information Technology and Computer Sciences.

Snr Specialist: IT Systems Developer

Location: Johannesburg GAU ZA, GT, ZA

Company: Liberty Group Limited

Purpose

The purpose of the role is to understand the business requirement, build configurable solutions on Compass, evaluate the solution and write functional specifications for the interfacing systems that integrate with Compass.

Key Responsibilities

Build a configurable solution on Compass based on business requirements
Communicates effectively with clients to identify needs and evaluate alternative business solutions with project management/Agile Release Trains (ART’s)
Facilitates/participates in design review sessions
Training of users and troubleshooting any issues that arise
Investigate system problems and support the Application Managed Services (AMS) team in remediating production issues.
Creating functional and technical specifications/user stories

Additional Key Responsibilities

Provide technical support to business users
Review test plans and the test book for each project release before User Acceptance Testing (UAT)
Conduct systems testing to ensure that the design was aligned and designed according to the technology business requirement specifications
Provide support for system testing
Play an active role in mentoring/supporting junior Compass Configurers
Apply patch config to keep the software version up to date
Collaborate with developers/architects and subject matter experts to establish the technical vision and analyse trade-offs between usability and performance needs.
Gain a deep understanding of the Compass Retail product setup/offering

Minimum Experience

Min 5 years’ experience of business requirements analysis
Compass configuration at least 5-7 years
Experience in the insurance industry (non-negotiable)
Working knowledge of AGILE
Able to write basic Oracle SQL queries will be an advantage

Minimum Qualifications

A minimum of Matric
Formal Business/Systems Analysis qualification
Relevant Agile certification and training.
Safe Program Consultants (SPC) certification is compulsory

Snr Specialist: IT Systems Developer (Compass)

Location: Johannesburg GAU ZA, GT, ZA

Company: Liberty Group Limited

Every day, our employees grow their knowledge by working with diverse groups of people who specialise in a wide range of skills across insurance, asset management, investment and health products. We continually seek to engage, develop, recognise and reward the people who make our business great

Purpose

The purpose of the role is to analysis, design, develop, test, and implement appropriate and efficient solutions that integrate with the core Compass application. These solutions must be efficient and delivered according to provided specifications, standards, and procedures, using various tools and languages but within the architectural standards and guidelines.

Key Responsibilities

Analyse, design, build, test and implement solutions for the Compass Interfaces based on requirements.
Communicates effectively with stakeholders to identify needs and evaluate alternative business solutions with project management/Agile Release Trains (ART’s).
Facilitates/participates in code/design review sessions.
Investigate system problems and support the Application Managed Services (AMS) team in remediating production issues.
Creating functional and technical specifications/user stories.

Additional Key Responsibilities

Provide technical support for the team and business users.
Review test plans and the test book for each project release before User Acceptance Testing (UAT).
Conduct unit/integration testing to ensure that the design was aligned and designed according to the technology business requirement specifications.
Provide support for the quality assurance testing team.
Play an active role in supporting of other Compass Developers.
Collaborate with other developers/architects and subject matter experts to establish the technical vision and analyse trade-offs between usability and performance needs.
Gain a deep understanding of the Compass Retail product offering.
Multi-tasking, be a collaborator and have an attitude of “owning” a problem or task.

Minimum Experience

Must have a minimum of 5 years Oracle PL/SQL experience.
Must have Oracle forms experience.
Micro Focus Cobol experience would be an advantage.
Compass experience would be advantageous.
Experience in the finance/insurance industry preferable.
Working knowledge of AGILE.
Compass application knowledge.

Minimum Qualifications

Tertiary education, preferably BCom (IS) or B.Sc. (Computer Science) or IT diploma equivalent would be an advantage.

We put our knowledge and insight acquired over the past 16 years, to serving a pan-African market of the future. Stanlib has received its second certification as a Top Employer from the Top Employers Institute.

Snr Specialist: Tax

Location: Johannesburg GAU ZA, GT, ZA

Company: Liberty Group Limited

Purpose

To provide specialist advice and deliver and ensure statutory tax compliance for a specific company or specific tax discipline within the Group and provide tax advice where appropriate.

Minimum Experience

3 – 5 years experience in a similar environment, of which 1 -2 years at a junior specialist level

Minimum Qualifications

Bachelor`s Degrees and Advanced Diplomas [NQF Level 07] in Finance Economics and Accounting

Additional Minimum Qualifications

Responsibilites

Provide specialist advice and support in area of accountability to ensure that identified solutions and recommendations are appropriate and effective.
Identify, diagnose and recommend improvements and provide specialist advice and support; ensuring that solutions are appropriate and effective.
Investigate and make recommendations that could potentially lead to tax savings in compliance with relevant legislation.
Source, collate, analyse and interpret financial data in order to assist in and support the review of the financial performance of the business.
Keep abreast of regulation and industry developments to advise and guide on key compliance risk issues; enabling informed decision making.
Advise on the accurate and timeous completion and submission of tax returns, related payments and monthly tax accounting entries.
Review and compare, on a monthly basis, internal tax accounting with SARS statements of accounts to ensure they are reconciled.
Review and identify improvements to the preparation of tax submissions and ensure compliance in the process.
Accountable for the improvement of quality, service and work outputs, continuously recommending improvements.
Plan for the organisation of work outputs and process improvement activities in light of a specific situational context related to the area of specialisation.
Proactively identify area of specialisation related problems, determine cause and effect and recommend the best option to implement corrective action based on previous experience.

Customer

Provide specialist expertise and advice to internal/external customers, that builds strong relationships and creates a favourable impression aligned to Treating the Customer Fairly (TCF) principles.

Governance

Comply to risk and governance policies, implement and provide subject matter input to the development of related processes, applicable to the area of specialisation.

Competencies

Technical Competencies

Tax Management (Proficient)
Research and Information Gathering (Intermediate)
Reporting and Interpretation (Intermediate)
Financial Acumen (Intermediate)
Customer Advice (Technical) (Intermediate)

Behavioural Competencies

Professional/Technical learning (Intermediate)
People Management and Empowerment (Intermediate)
Interpersonal Effectiveness (Intermediate)
Problem Solving and Analysis (Intermediate)
Teamwork and Cooperation (Intermediate)
Communicating with Impact (Intermediate)
Relationship Management and Networking (Intermediate)
Customer Orientation (Intermediate)

Head: Finance

Location: Johannesburg GAU ZA, GT, ZA

Company: Liberty Group Limited

Purpose

To develop tactical strategy and delivery plans, formulate associated practice/s and to ensure operational implementation and adaption i.t.o. financial management methodology, governance and delivery objectives.

Minimum Experience

5 – 8 years experience in a similar environment, of which 3 – 4 years at management level

Minimum Qualifications

Bachelor`s Degrees and Advanced Diplomas [NQF Level 07] in Finance Economics and Accounting

Additional Minimum Qualifications

Responsibilites

Communicate a meaningful tactical context that guides and directs best practice integration and process alignment with service delivery objectives.
Partner with next level managers and specialists to ensure effective practice management through multiple process design and integration.
Drive the implementation of tactical strategy to realise business results, in adherence to an operational framework of policies and procedures.
Manage and ensure the effective preparation of accurate budgets and monitoring of performance against actual outcomes.
Provide accurate management accounts to relevant stakeholders to inform cost saving and other decision making purposes.
Develop and align area related operational tactics in order to contribute to efficient cash flow management, ensuring business liquidity.
Coordinate the sourcing, analyses and interpretation of financial information in order to review the financial performance of the business.
Carry out continuous reviews of working accounting practices, procedures and processes to ensure efficient and cost effective operations.
Accountable for strategy implementation through the integration and optimisation of operational activities to practices and systems across an internal value chain.
Proactively identify interconnected tactical problems, determine the impact, patterns and trends to identify alternatives and best practice solutions, anticipating future challenges.
Plan for the management of work outputs across various functional activities, integrating interdependent practices, processes or systems and addressing and balancing the demands of different priorities to optimise efficiency.

Governance

Implement the governance management model, framework and policy in own practice and/or tactical areas to identify and manage governance and risk exposure liability pro-actively.

Competencies

Liberty Values

Technical Competencies

Financial and Accounting Control (Advanced)
Financial Management (Proficient)
Continuous Process Improvement (Advanced)
Risk Awareness (Proficient)
Conflict Resolution (Proficient)
Financial Accounting (Proficient)
Financial Planning (Proficient)
Business Interaction (Proficient)
Efficiency improvement (Proficient)
Financial Acumen (Proficient)
Policy implementation (Proficient)
Functional Policies and Procedures (Proficient)
Operations Management (Proficient)
Budgeting and Expenditure Control (Proficient)

Behavioural Competencies

People Management and Empowerment (Proficient)
Interpersonal Effectiveness (Proficient)
Problem Solving and Analysis (Proficient)
Strategic Insight and Capability (Proficient)
Teamwork and Cooperation (Proficient)
Judgment and decision making (Proficient)
Communicating with Impact (Proficient)
Relationship Management and Networking (Proficient)
Customer Orientation (Proficient)

Specialist: Ops and Admin

Location: Johannesburg GAU ZA, GT, ZA

Company: Liberty Group Limited

Purpose

To provide specialist advice and support related to operations administration services, in order to achieve predefined goals, through the execution of predefined objectives as per agreed SOPs.

Minimum Experience

2 – 3 years experience in a similar environment

Minimum Qualifications

Bachelor`s Degrees and Advanced Diplomas [NQF Level 07] in Office Administration

Additional Minimum Qualifications

Outputs

Process

Apply relevant research methodologies, tools and techniques to effectively and purposefully gather information.
Understand and apply existing best practice frameworks to assist in the implementation of identified subject matter processes and standards.
Provide specialist advice and support in area of accountability to ensure that identified solutions and recommendations are appropriate and effective.
Accountable for the execution of specialised work including the improvement of quality, standards and outputs within defined work routines and operating procedures.
Proactively solves problems, determines root-cause and applies solutions in line with guidelines and providing the necessary information to solve problems related to area of specialisation.
Plan for own task execution and advises on improvements related to area of specialisation.

Customer

Provide support to ensure workflow items, escalations and queries are resolved within SLA in order to promote customer satisfaction and retention.
Ensure own understanding and adherence to customer service delivery and Treating the Customer Fairly (TCF) principles to provide specialist support and guidance.

Finance

Adhere to specified standards, policies and procedures to prevent potential losses/wastage related to the area of specialisation.

Learning and Growth

Interact proactively with others for the purpose of continuous knowledge sharing; and integration of own new knowledge.
Contribute positively to own area-specific knowledge improvement associated with area of specialisation.

Governance

Comply to set governance and compliance procedures and processes related to an area of work and continuously identify, rectify and escalate risks where necessary.

Competencies

Liberty Values

Technical Competencies

Customer Understanding (Basic)
Service Delivery (Basic)
Research and Information Gathering (Basic)
Operations Risk Management (Intermediate)
Operations Management (Intermediate)
Customer Advice (Technical) (Basic)
Customer Relationship Management (Basic)

Behavioural Competencies

Professional/Technical learning (Basic)
Organisation and Attention to Detail (Basic)
Interpersonal Effectiveness (Basic)
Problem Solving and Analysis (Basic)
Teamwork and Cooperation (Basic)
Customer service orientation (Basic)
Communicating with Impact (Basic)

Specialist: Broker Consultant

Location: Johannesburg GAU ZA, GT, ZA

Company: Liberty Group Limited

Liberty’s success is driven by the success of its people. We aim to keep our staff engaged in the right role at the right time. Talent mobility is key to our competitive edge.

Purpose

To provide advice & support to brokers & IFA’s that engenders their trust & support in selling Liberty business to their clients. Develop, maintain & grow business relationships to increase market share through execution of defined sales objectives.

Minimum Experience

2 – 3 years experience in a similar environment

Minimum Qualifications

Bachelors Degree and Professional Qualifications [Level TBA: Pre-2009 was L5] in Finance Economics and Accounting

Additional Minimum Qualifications

Outputs

Process

Provide specialist advice and support in area of accountability to ensure that identified solutions and recommendations are appropriate and effective.
Ensure business retention through the application of various sales techniques such as rate negotiations, product comparisons and changing perceptions.
Provide product training in order to ensure the transfer of product knowledge, enabling appropriate recommendations to clients.
Ensures that underwriting practice and rules are fully understood and appreciated.
Resolves any new business and servicing obstacles and blockages to increase Broker/IFA satisfaction and positively influence service perception.
Accountable for the execution of specialised work including the improvement of quality, standards and outputs within defined work routines and operating procedures.
Proactively solves problems, determines root-cause and applies solutions in line with guidelines and providing the necessary information to solve problems related to area of specialisation.
Plan for own task execution and advises on improvements related to area of specialisation.

Customer

Provide sound consulting services and recommendations based on customer needs, current information and trends.
Informs, educates and up skill partners in sales and relationship mngt capabilities across the range of SBFC, products and services to ensure customers retention and increased sales revenue and growth.
Provides a basic competitor analysis that enables a better understanding of relative product value, features, advantages and benefits across the range of SBFC products.
Provides opportunity plans and insights to advisory partners on existing and new marketing opportunities across the range of SBFC products within and outside of existing client base.
Develops basic insights into client needs and solutions that enables trust and confidence in continued and productive direct support interactions with advisory partners.
Ensure own understanding and adherence to customer service delivery and Treating the Customer Fairly (TCF) principles to provide specialist support and guidance.

Finance

Adhere to specified standards, policies and procedures to prevent potential losses/wastage related to the area of specialisation.

Learning and Growth

Interact proactively with others for the purpose of continuous knowledge sharing; and integration of own new knowledge.
Contribute positively to own area-specific knowledge improvement associated with area of specialisation.

Governance

Comply to set governance and compliance procedures and processes related to an area of work and continuously identify, rectify and escalate risks where necessary.

Competencies

Liberty Values

Technical Competencies

Customer Understanding (Intermediate)
Sales life cycle management (Intermediate)
Research and Information Gathering (Basic)
Insurance principles and practice (Intermediate)
Reporting and Interpretation (Basic)
Developing sales (Intermediate)
Customer Advice (Technical) (Basic)
Insurance products and services (Intermediate)

Behavioural Competencies

Persuading and Influencing (Basic)
Professional/Technical learning (Basic)
Entrepreneurial and commercial thinking (Basic)
Interpersonal Effectiveness (Basic)
Problem Solving and Analysis (Basic)
Teamwork and Cooperation (Basic)
Communicating with Impact (Basic)
Relationship Management and Networking (Basic)
Customer Orientation (Basic)

Senior Specialist: Customer Touchpoint Manager

Location: Johannesburg GAU ZA, GT, ZA

Company: Liberty Group Limited

Purpose

The Customer Touchpoint Manager is responsible for designing, managing, and optimizing all customer interaction points to ensure a seamless and engaging customer experience. This role involves analyzing customer journeys, implementing strategies to enhance customer satisfaction, and collaborating with various departments to ensure consistency and excellence across all touchpoints.

Minimum Qualifications

Bachelor`s Degrees and Advanced Diplomas [NQF Level 07] in Generic Management

Minimum Experience

3 – 5 years experience in a similar environment, of which 1 – 2 years at junior management level

Key Responsibilities

Customer Journey Mapping: Analyze and design the entire customer journey to identify and optimize key touchpoints.
Data Analysis: Use data to understand customer behaviors and preferences, and to measure the effectiveness of different touchpoints.
Coordination: Work with various departments (marketing, sales, customer service, etc.) to ensure a consistent and integrated customer experience.
Feedback Management: Collect, analyze, and respond to customer feedback to continuously improve touchpoints.
Strategy Development: Develop and implement strategies to enhance customer engagement and satisfaction.
Technology Integration: Leverage technology to improve and innovate customer interactions.
Performance Metrics: Establish and track key performance indicators (KPIs) to measure the success of touchpoint strategies.
Training: Train and support staff to ensure they understand the importance of touchpoints and how to manage them effectively.
Customer Communication: Develop clear and consistent communication strategies across all touchpoints.

Key Competencies

Analytical Skills: Ability to analyze data and derive insights to improve customer touchpoints.
Communication Skills: Excellent verbal and written communication skills to convey strategies and feedback effectively.
Customer-Centric Mindset: Focused on understanding and meeting customer needs and expectations.
Project Management: Strong project management skills to oversee initiatives across multiple touchpoints.
Technical Proficiency: Familiarity with CRM systems, data analytics tools, and other relevant technology.
Problem-Solving Skills: Ability to identify issues in the customer journey and develop effective solutions.
Collaboration: Strong interpersonal skills to work with different teams and departments.
Adaptability: Ability to adapt to changing customer behaviors and market trends.

Senior Specialist: Operational Risk

Location: Johannesburg GAU ZA, GT, ZA

Company: Liberty Group Limited

Purpose

To provide specialist advice and support in area of specialisation enabling the effective implementation of operational risk management frameworks.

Qualification & Experience

Risk Management, Accounting / Finance or Legal Degree. Investment qualification ( Added Advantage )
5 years’ experience in Risk Management with 2 years in Investment / Insurance experience

Key Requirements

Provide guidelines and oversight to ensure the identification and assessment of business risk in order to create awareness and manage risk accordingly.
Identify, diagnose and recommend improvements and provide specialist advice and support; ensuring that solutions are appropriate and effective.
Keep abreast of regulation and industry developments to advise and guide on key compliance risk issues; enabling informed decision making.
Coordinate investigations in order to establish and verify facts that leads to the identification and reduction of business risks.
Coordinate and collaborate with various risk teams to ensure alignment and minimize risk.
Partner with business to facilitate risk practices and entrench operational risk management practices.
Provide assurance and effective management of operational risk for area accountable for to minimize operational risk.
Accountable for the improvement of quality, service and work outputs, continuously recommending improvements.
Plan for the organisation of work outputs and process improvement activities in light of a specific situational context related to the area of specialisation.
Proactively identify area of specialisation related problems, determine cause and effect and recommend the best option to implement corrective action based on previous experience

Skills

Risk and governance experience.
An understanding of insurance business principles.
An understanding of the business objectives (strategic, business and operating model) of the different businesses.
An understanding of the risk environment in which the different business units operate.
Understand the legal implications and pitfalls of insurance legislation and policy wordings.
Financial planning / budgeting.

Essential Functions

Effectively execute the Non-Financial Risk strategy and framework (aligned to business specific requirements), in line with the group policies.
Support the facilitation of RCSA implementation in the business area in terms of coverage, frequency and participation.
Capture the identified risks on the risk management system
Engage with management on the acceptability of the risks identified
Develop and track action plans arising from risk assessments, ops risk monitoring, incidents and audits to improve the risk and control environment.
Ensure that incidents are identified, managed and captured on the risk management system
Conducts detailed analysis of recurring issues and performs root cause analysis.

Additional Essential Functions

Develop and maintain risk monitoring framework including deep dives to ensure that material risks are proactively identified and managed.
Provide oversight on Key Risk Indicators to ensure that key risks are monitored and red flags are easily identifiable
Facilitate and provide a view on the potential risks that may be uncounted by the BU if there are business changes, new initiatives and projects.
Contributes to the risk and control culture of the organisation through knowledge sharing and awareness on the purpose, scope and importance of risk management.
Build and maintain credible relationships with internal and external stakeholders
Annually review, assess and update existing governance policies and frameworks.
Enhance and maintain ERM frameworks and registers for all risk types including insurance risk, operational risk, credit risk, market risk and market conduct (TCF) risk.
Maintain internal control system to provide reasonable assurance over the fairness, accuracy, and completeness of the business unit financial and non-financial information.
Define and obtain data requirements to produce risk exposure. This should be done for each type of risk separately i.e. market, insurance etc.
Produce reports to the various governance committees within the business and the Group

Competencies

Interpersonal skills.
Ability to interact with diverse stakeholders, for example, Executive management, Regulators, Line management and operational personnel at all levels.
Analytical and strategic thinking abilities.
Attention to detail
Good communication Skills – written, verbal and presentation skills.
Disciplined and have high level of integrity, professionalism and trustworthiness.
Customer service focused
Team player

Branch Manager: Gauteng North

Location: Johannesburg GAU ZA, GT, ZA

Company: Liberty Group Limited

Purpose

To plan, manage and monitor the implementation of branch management activities and processes in order to deliver on approved operational plans in an effective and efficient manner.

Minimum Experience

3 – 5 years experience in a similar environment, of which 1 – 2 years at junior management level

Minimum Qualifications

Bachelor`s Degrees and Advanced Diplomas [NQF Level 07] in Generic Management

Additional Minimum Qualifications

Outputs

Process

Develop market position through the identification of target markets, building relationships and negotiating and closing business deals.
Plan for, manage and ensure the effective administration of area related support services in alignment with team and individual performance objectives.
Manage business retention through the application of various sales techniques such as rate negotiations, product comparisons and changing perceptions.
Ensure customer understanding of org. brand messages, products and services in order to facilitate messages appropriately and successfully.
Manage branch operations.
Accountable for maintaining quality, service and outputs related to a work area, ensuring compliance with set policy, procedures and standards.
Proactively identify operational problems, determine cause and effect, select and implement the best solution to solve problems based on previous experience and understanding of the context.
Plan for and organise multiple work activities for team execution by assigning priorities against the set framework in light of the specific situational context.

Customer

Manages to ensure service excellence in support of Treating the Customer Fairly (TCF) principles to build positive relationships and creates opportunities for exceptional service delivery.

Finance

Identify solutions to enhance cost effectiveness and increase operational efficiency.
Compile a budget aligned to the operational or area specific delivery of plans; monitor and report on variances and make sure that planned objectives are reported, escalating any deviations.

Learning and Growth

Manage teams within the context of defined processes, set required performance parameters and act as technical coach where required.
Schedule, allocate and effectively manage human resources within own area of responsibility in line with specified and specific constraints or parameters.

Governance

Create awareness to ensure the effective implementation of changes in policy, laws, regulations and associated industry practices.
Implement and utilise risk, governance and compliance policies and processes effectively, to identify and manage risk exposure.

Competencies

Liberty Values

Technical Competencies

Legal Compliance (Sales) (Intermediate)
Risk Awareness (Intermediate)
Sales life cycle management (Proficient)
Conflict Resolution (Intermediate)
Efficiency improvement (Intermediate)
Functional Policies and Procedures (Intermediate)
Operations Management (Proficient)
Product and/or Service Knowledge (Intermediate)
Sales management (Proficient)
Budgeting and Expenditure Control (Intermediate)

Behavioural Competencies

Persuading and Influencing (Intermediate)
People Management and Empowerment (Intermediate)
Interpersonal Effectiveness (Intermediate)
Problem Solving and Analysis (Intermediate)
Strategic Insight and Capability (Intermediate)
Teamwork and Cooperation (Intermediate)
Judgment and decision making (Intermediate)
Communicating with Impact (Intermediate)
Relationship Management and Networking (Intermediate)
Customer Orientation (Intermediate)

Mgr: Internal Audit

Location: Johannesburg GAU ZA, GT, ZA

Company: Liberty Group Limited

Purpose

To plan, manage and monitor the implementation of audit management activities and processes in order to deliver on approved operational plans in an effective and efficient manner.

Minimum Experience

3 – 5 years experience in a similar environment, of which 1 – 2 years at junior management level

Critical Job

Plan for, manage and ensure the effective execution of the audits in line with the audit plan including compilation and presentation of reports to governance structures.
Contribute to annual audit planning process relating to the area of responsibility.
Proactive risk engagements throughout the audit cycle to identify emerging risks and be able to make changes to the audit plan as the need arises.

Minimum Qualifications

Bachelor`s Degrees and Advanced Diplomas [NQF Level 07] in Generic Management

Additional Minimum Qualifications

Certified Internal Auditor (CIA), BCom (Accounting/Finance/Economics), CA (SA), CFA, FRM qualifications will be highly advantageous

Outputs

Process

Plan for, manage and ensure the effective administration of area related support services in alignment with team and individual performance objectives.
Ensure that the auditing process provides accurate and up to date data in alignment with Org. financial reporting standards and requirements.
Manage the effective resolution of audit queries and related administration issues.
Coordinate, oversee and facilitate the development, alignment and implementation of effective audit delivery initiatives and programmes.
Facilitate and manage the development and implementation of effective audit processes in alignment with approved practices.
Accountable for maintaining quality, service and outputs related to a work area, ensuring compliance with set policy, procedures and standards.
Proactively identify operational problems, determine cause and effect, select and implement the best solution to solve problems based on previous experience and understanding of the context.
Plan for and organise multiple work activities for team execution by assigning priorities against the set framework in light of the specific situational context.

Customer

Maintain and build relationships for purposes of expectation management, knowledge sharing and integration.
Manages to ensure service excellence in support of Treating the Customer Fairly (TCF) principles to build positive relationships and creates opportunities for exceptional service delivery.

Finance

Compile a budget aligned to the operational or area specific delivery of plans; monitor and report on variances and make sure that planned objectives are reported, escalating any deviations.

Learning and Growth

Manage teams within the context of defined processes, set required performance parameters and act as technical coach where required.
Schedule, allocate and effectively manage human resources within own area of responsibility in line with specified and specific constraints or parameters.

Governance

Ensure compliance with statutory, supervisory and regulatory requirements in area of accountability.
Implement and utilise risk, governance and compliance policies and processes effectively, to identify and manage risk exposure.

Competencies

Liberty Values

Technical Competencies

Audit Methodology (Proficient)
Internal Auditing (Intermediate)
LHL Governance and Regulatory Framework (Intermediate)
Risk Awareness (Intermediate)
Conflict Resolution (Intermediate)
Reporting and Interpretation (Proficient)
Functional Policies and Procedures (Intermediate)
Risk management (Intermediate)
Budgeting and Expenditure Control (Intermediate)

Behavioural Competencies

Organisation and Attention to Detail (Proficient)
People Management and Empowerment (Intermediate)
Interpersonal Effectiveness (Intermediate)
Problem Solving and Analysis (Intermediate)
Strategic Insight and Capability (Intermediate)
Teamwork and Cooperation (Intermediate)
Judgment and decision making (Intermediate)
Governance, Ethics and Values (Intermediate)
Communicating with Impact (Intermediate)
Relationship Management and Networking (Intermediate)
Customer Orientation (Intermediate)

Specialist: Legal

Location: Johannesburg GAU ZA, GT, ZA

Company: Liberty Group Limited

Purpose

To provide specialist advice and support with regards to legal matters to prevent any legal implications or consequences for the company, through the execution of predefined objectives as per agreed SOPs. Drafting and vetting of procurements Contracts

Minimum Experience

2 – 3 years experience in a similar environment

Minimum Qualifications

LLB
Admitted Attorney

Key Responsibilities

Understand and apply existing best practice frameworks to assist in the implementation of identified subject matter processes and standards.
Provide specialist advice and support in area of accountability to ensure that identified solutions and recommendations are appropriate and effective.
Contribute to effective dispute resolution whilst minimising the risk (both financial and reputational) to the business/organisation.
Accountable for the execution of specialised work including the improvement of quality, standards and outputs within defined work routines and operating procedures.
Proactively solves problems, determines root-cause and applies solutions in line with guidelines and providing the necessary information to solve problems related to area of specialisation.
Plan for own task execution and advises on improvements related to area of specialisation

Customer

Ensure own understanding and adherence to customer service delivery and Treating the Customer Fairly (TCF) principles to provide specialist support and guidance.

Finance

Adhere to specified standards, policies and procedures to prevent potential losses/wastage related to the area of specialisation.

Learning and Growth

Keep up to date with own area of expertise to develop and maintain own professional knowledge base in order to provide effective support and advice.
Interact proactively with others for the purpose of continuous knowledge sharing; and integration of own new knowledge.
Contribute positively to own area-specific knowledge improvement associated with area of specialisation.

Governance

Ensure that org. documentation such as marketing material, media announcements and standard documentation are legally sound and meets business needs.
Prepare and review legal documents to prevent any legal implications or consequences for the company.
Comply to set governance and compliance procedures and processes related to an area of work and continuously identify, rectify and escalate risks where necessary.

Technical Competencies

Legal records / information systems (Basic)
Research and Information Gathering (Basic)
General advisory and litigation services (Intermediate)

Behavioural Competencies

Professional/Technical learning (Basic)
Organisation and Attention to Detail (Intermediate)
Interpersonal Effectiveness (Basic)
Teamwork and Cooperation (Basic)
Communicating with Impact (Basic)
Relationship Management and Networking (Basic)
Customer Orientation (Basic)

Chief Financial Officer/ Finance Value Management Officer- SBG Investment and Asset Management

Location: Johannesburg GAU ZA, GT, ZA

Company: Liberty Group Limited

At Insurance and Asset Management (IAM), we employ more than 6 000 people across 6 businesses in 18 African countries. Every day, our employees grow their knowledge by working with diverse groups of people who specialise in a wide range of skills across insurance, asset management and investment products. We continually seek to engage, develop, recognise and reward the people who make our business great.

Purpose

Accountable for leading the Finance and Value Management (FVM) function for the SBG Investment and Asset Management (SIAM) Business Line. Develops and executes the Finance and Value Management strategy and alignment to the SIAM Business Line; provision, oversight and sign off on financial statements.

Minimum Experience

10+ years experience in a similar environment, of which 3 – 5 years at executive management level

Minimum Qualifications

Bachelor`s Degrees and Advanced Diplomas [NQF Level 07] in Finance Economics and Accounting

Additional Minimum Qualifications

C.A. (S.A.) or Fellow of Actuarial Society of SA or equivalent qualification; Member of SAICA or ASSA or equivalent body Preferred

Key Responsibilities

Accountable for the formulation of functional operating models and value-chain integration, ensuring alignment with strategic objectives.
Proactively identify cross-functional problems of which the causes are ambiguous and uncertain, models alternative solutions, develop scenarios and establish contingency plans in alignment with the strategy.
Plan for effective organisational management across the value-chain, set strategic objectives and priorities among existing services, processes or systems and new developments, and specify the required measurements to monitor performance effectiveness.
Facilitate scenario planning by driving a strong agenda to migrate to this, through ArtificialIntelligence.
Member of the following forums IAM Business Line Exco, IAM and Business Line financial, capital and risk forums, SBG management Excos, and any risk and compliance forums as required.
Adopt and drive the measurement of relevant digital, platform and omnichannel related non-financial metrics to ensure focus and delivery of the financial outcome, key new revenue streams and digital migration.
Drive and deliver Group scorecards that are agile to support the IAM Finance Business Line strategic performance across countries, where applicable.
Drive and develop business strategies as related to new product offerings as relevant to IAM Business Line , ensuring the application of a customer level pricing lens.
Drive the scenario planning and analysis, interpretation and projections of business results to support IAM Business Line in shaping the future.
Investigate and report on value leakages and define mitigation strategies to resolve same within IAM Finance and Value Management Business Line.
Manage equity partnerships with IAM Business Line partners and stakeholders, to drive research into, and selection and implementation of, platforms and interfaces, together with Innovation, to meet the platform needs of the Group.
Plan, coordinate and execute the IAM finance planning cycles, taking into account business and SBG and IAM Group Finance and Value Management timelines and requirements.
Provide all leading indicators that drive productivity and financial outcome for IAM Business Line.
Provide input and influence to the digital and platform journey and understand the financial implications of customer behaviour by clearly articulating the forecasting outcomes across countries.

Customer

Influence and drive the implementation of a customer-centric stakeholder framework, which builds positive relationships and encourages feedback.
Influence strategic planning, through the financial planning and analysis of data using relevant algorithms, to enable rapid decision making within IAM Business Line.
Integrate and network with relevant internal stakeholders to enable the achievement and delivery of critical financial outcomes.
Partner with and act as advisor to the CE of the Business Line to optimise capital usage, maximise headline earnings, economic profit and ROE by managing key business and value drivers within the Group Finance and Value Management policy, across countries.
Provide comprehensive financial management information and insight to internal stakeholders across SBG, IAM and the Business Line as well as relevant external stakeholders, through the analysis of relevant data and reports, addressing needs successfully.

Finance

Ensure that appropriate strategies have adequate financial resources for the development and implementation of critical financial plans and budgets. Influence the implementation and integration thereof across the organisation.
Analyse financial performance and identify trends and opportunities for value enhancement/cost containment, to maximise returns.
Articulate the Business Line strategy into financial forecasts and outlooks for countries, to develop a map of where the business is going.
Consolidate monthly management reports and commentary, including forecasts, to enable the delivery of quality and efficient financial accounting and reporting processes within IAM Business Line.
Define and influence cost control strategies and measures within the IAM Finance Business Line, ensuring alignment across countries.
Develop and drive a proactive finance transformation journey that embraces finance of the future, changing technology and new innovative technology and drivers.
Influence and support pricing decisions as relevant to IAM Business Line, both in context of customer level pricing as well as other pricing and capital review decisions.
Influence pricing and capital considerations in context of new revenue streams and investment strategies.
Lead and coordinate all financial year-end procedures for IAM Business Line. Oversee the preparation of the half-year and year-end financial processes input into IAM and SBG finance requirements.

Learning and Growth

Integrate and drive human resource strategies across operating units to ensure optimum utilisation of human capability through effective planning and development.
Lead the team according to SBG’s leadership principles and values, including managing the employee lifecycle to ensure a high-performance culture.

Governance

Drive the development and implementation of integrated risk, governance and compliance frameworks, ensuring the consolidation of the risk profile for an area of accountability across the value chain, managing critical risks and providing feedback.
Define appropriate measures and internal controls for IAM Finance Business Line and lead the execution of tracking, controlling, and reporting on the quality of delivery of same.
Maintain the relevant financial and actuarial basis (where applicable) for the Business Line in partnership with the relevant IAM teams.
Highlight and report on what the IAM Business Line wants to accomplish, to articulate how much risk IAM Business Line is willing to take on, to further such goals and develop a risk appetite scale.
Implement any financial regulatory changes that impact IAM Business Line, enabling the delivery of clean internal and external audit reports.

Technical Competencies

Financial Management (Expert)
Financial Acumen (Advanced)
Financial Risk Management (Expert)
Policy Development (Advanced)
Policy implementation (Advanced)
Decision Making and Problem Solving (Advanced)
Budgeting and Expenditure Control (Advanced)

Behavioural Competencies

People Management and Empowerment (Advanced)
Relationship Management and Networking (Advanced)
Teamwork and Cooperation (Advanced)
Strategic Insight and Capability (Advanced)
Leading Change (Advanced)
Entrepreneurial and commercial thinking (Expert)

Insurance and Asset Management (IAM) part of the Standard Bank Group Limited is an equal opportunity, affirmative action employer. In compliance with the Employment Equity Act 55 of 1998 and the group’s Transformation Strategy, preference will be given to suitable candidates from designated groups whose appointments will contribute towards the achievement of equitable demographic representation of our workforce profile and add to the diversity of the organisation.

Specialist: Operational Due Diligence and Risk Analyst

Location: Johannesburg GAU ZA, GT, ZA

Company: Liberty Group Limited

Purpose

Manages day to day Alternative Operations and Operational Due diligence activities of the business.

Minimum Experience

2 – 3 years experience in a similar environment

Minimum Qualifications

Honours [NQF Level 08] in Finance Economics and Accounting

Additional Minimum Qualifications

Outputs

Process

Accountable for the execution of specialised work including the improvement of quality, standards and outputs within defined work routines and operating procedures.
Proactively solves problems, determines root-cause and applies solutions in line with guidelines and providing the necessary information to solve problems related to area of specialisation.
Plan for own task execution and advises on improvements related to area of specialisation.
Creates detailed on-site due diligence plan to cover specific risk area identified.
Identifies areas of risk and concern and liaises with asset manager to provide additional supporting documentation.
Compiles and completes a detailed risk matrix according to the ranking methodology used to classify risks.
Formulates a detailed Client Risk Management Plan for corrective actions to be monitored on an ongoing basis to ensure the risks are being mitigated.
Ongoing management of the internal Vendor Management Framework. This includes the measurement of SLA deliverables for all vendors and the relevant MIS to report on vendor performance.
Accurate and timeous trade implementation on Charles River for internal Alternative funds on the Liberty Balance sheet.
Continual oversight of Off-Balance sheet Alternative funds including oversight of external Mancos and administrators for the funds. and signs off monthly NAVs.
Follows up on all FX confirmations dealt by Trade Processing team and accurate recording of FX details on FX register.
Continuously updates Risk Register for all operational business processes and performs quarterly self-assessments on the processes to ensure all risk are identified and adequate controls in place to mitigate such risks.

Customer

Ensure own understanding and adherence to customer service delivery and Treating the Customer Fairly (TCF) principles to provide specialist support and guidance.

Finance

Adhere to specified standards, policies and procedures to prevent potential losses/wastage related to the area of specialisation.
Completes calculations for monthly revenue billings for circulation to Finance.

Learning and Growth

Contribute positively to own area-specific knowledge improvement associated with area of specialisation.

Governance

Comply to set governance and compliance procedures and processes related to an area of work and continuously identify, rectify and escalate risks where necessary.