To apply, click on the link at the end of the posts and all the best with your applications.

Life Risk Specialist – Discovery Life

Discovery Life

Life Risk Specialist

About Discovery

Discovery’s core purpose is to make people healthier and to enhance and protect their lives. We seek out and invest in exceptional individuals who understand and support our core purpose, and whose own values align with those of Discovery. Our fast-paced and dynamic environment enables smart, self-driven people to be their best. As global thought leaders, Discovery is passionate about innovating in order to not only achieve financial success, but to ignite positive and meaningful change within our society.

About Discovery Life

Discovery Life is an ever growing fast-paced and dynamic environment that provides innovative risk assurance to individual clients.  This environment thrives on customer engagement and customer experience as well as mutually beneficial relationships with our brokers and other stakeholders.  It is important for our employees to provide a world class service to our internal and external clients, thereby ensuring long and sustainable relationships.

Key Purpose

We are seeking a highly skilled and experienced Life Insurance specialist to join our team. The successful candidate will be responsible for providing expert guidance to our distribution teams as well as advisors and clients on life insurance products. The Risk Specialist is also tasked with identifying and pursuing strategic new business and servicing opportunities, and building and maintaining strong relationships with stakeholders across our business in order to provide the best level of expertise to the broader distribution team.

Areas of responsibility may include but not limited to

• Provide Sales Expertise: Provide comprehensive and tailored life insurance sales techniques to our Business Consultants, ensuring their needs are met and exceeded.
• Grow Discovery Life’s footprint: Identify and pursue new business opportunities, building a strong pipeline of prospects and assisting our franchises in converting them into clients.
• Broker Relationship Management: Assist franchises in building and maintaining strong, long-term relationships with brokers, providing exceptional service and ensuring broker retention.
• Product Knowledge: Be a Discovery Life product expert and ambassador whilst staying up-to-date with market trends and product developments across the market.
• Sales and Revenue Growth: Assist the broader teams in meeting and exceeding regional sales targets, contributing to the growth and profitability of the business.
• Collaboration and Teamwork within the R&D space: Work collaboratively with colleagues in the actuarial space to ensure that market feedback reaches all areas of the business;  sharing knowledge, best practices, and expertise to achieve business objectives.

Personal Attributes and Skills

• Strong knowledge of life insurance products, underwriting principles, and regulatory requirements.
• Excellent communication, interpersonal, and sales skills
• Results-driven, self-motivated, and resilient, with a strong focus on broker and client satisfaction and business growth

Education and Experience

• Matric
• Relevant degree or diploma in a related field (e.g., insurance, finance, business).
• Minimum 5 years of experience in life insurance sales and distribution.
• Relevant industry certifications (e.g., CFP) and licenses (e.g., insurance broker or agent license).

Advantageous

• Experience working in a Life franchise / brokerage

EMPLOYMENT EQUITY   
                             
The Company’s approved Employment Equity Plan and Targets will be considered as part of the recruitment process. As an Equal Opportunities employer, we actively encourage and welcome people with various disabilities to apply.

Vitality Health International Service Consultant – French Speaking

Key Purpose

To take inbound calls, assist Africa Health Insurance members with queries and ensure first time resolutions or refer them to the appropriate area for resolution.

Key Outputs

Dealing with multiple telephonic queries from Africa Health Insurance members, brokers, franchises, the public and internal parties
Dealing with all queries through to resolution
Keeping client up to date with their queries
Ensuring excellent quality service to all members
Completing administrative and repetitive tasks
Keeping accurate detailed stats of all queries/correspondence and reporting on it on a weekly basis
Logging of all queries and routing all enquiries to correct departments
Working on Africa Health Insurance systems
Keep up to date with policy and product changes
Assisting with written correspondence where necessary
Driving the values of first time resolution on all interactions
Applying logic in all circumstances

Competencies

Behavioral Competencies
Presenting and communicating information
Delivering results and meeting customer expectations
Deciding and initiating action
Following instructions and procedures
Adhering to principles and values
Persuading and influencing
Analyzing
Coping with pressure and setbacks
Able to work between shifts allocated

Knowledge
All Africa Health Insurance product and benefit knowledge
Africa Health Insurance Systems

Skills
Time Management
Verbal and written communication

Qualifications & Experience

Essential
Matric

Minimum 50% in English, Math/ Math literacy or Accounting
Basic MS Office Knowledge
Minimum of 6 months customer service experience

Ability to speak to French

EMPLOYMENT EQUITY   
                             
The Company’s approved Employment Equity Plan and Targets will be considered as part of the recruitment process. As an Equal Opportunities employer, we actively encourage and welcome people with various disabilities to apply.

Talent Pool – Clinical Consultant

Clinical Consultant

About Discovery

Discovery’s core purpose is to make people healthier and to enhance and protect their lives. We seek out and invest in exceptional individuals who understand and support our core purpose, and whose own values align with those of Discovery. Our fast-paced and dynamic environment enables smart, self-driven people to be their best. As global thought leaders, Discovery is passionate about innovating in order to not only achieve financial success, but to ignite positive and meaningful change within our society.

About Hospital at Home

Discovery Health’s Hospital at Home offering, which gives medical aid members access to a range of benefits, delivered through their personalized care team, in the comfort of their own homes. This provides a seamless healthcare experience for patients, integrating world-class telehealth capabilities, digital tools, and sophisticated remote monitoring devices to enable real-time and continuous tracking of clinical progress and efficient delivery of care at hospital standards, with superior clinical outcomes.

As part of our strategic expansion plans for 2025, we are proactively seeking to recruit highly skilled nurses to ensure we have the right talent in place to support our growth and maintain the highest standards of care.

Key purpose

To act as a self-directed practitioner who provides and evaluates the highest standard of evidence-based care to patients within their own home, founded on agreed management care plans and protocols.

The role will require you to deliver a range of assessments and interventions to patients in their own home to ensure timely treatment and facilitate early discharge and admission avoidance. Skills required for the role includes, cannulation, IV antibiotics, IV fluids, IV medications, urinary catheterisation, palliative care and wound care (a training programme can be offered to establish this skill set). The role will also ensure timeous, robust delivery of client onboarding end-to-end. Ensuring effective communication of client needs between key stakeholders to ensure delivery of safe and quality care.

Key Outputs

The successful applicant will be responsible for but not limited to the following job functions:

• Act as an autonomous practitioner and perform holistic and patient centered assessments within the patients’ own home, formulating a shared management plan with the patient.
• Ensure effective and concise communication with medical teams regarding assessments.
• Provide high quality care to patients including the ability to provide interventions such as intravenous therapies, nebulizers, and management of syringe drivers.
• Recognize emergency clinical situations such as anaphylaxis, cardiac and respiratory deterioration, to act appropriately knowing when to seek assistance.
• Liaise with patients, carers, and colleagues to assess the safety of a patient’s home environment, acting quickly to protect patients and staff from potential risk.
• Liaise with the multidisciplinary team to meet the patient’s additional needs (e.g., therapy services, social care teams or acute service.
• Provide effective and concise communication with H@H team members to ensure safe handovers and continuity of care.
• Maintain comprehensive and accurate patient and service records, sharing information as appropriate and in line with POPIA.
• Onboarding of hospital at home patients.
• Setting up and removal of remote monitoring devices and troubleshooting.
• Ensuring all devices are maintained and in good working order.
• Building relationship with device vendor to manage and co-ordinate any device issues.
• To ensure that appropriate, consistent, and realistic information is provided to patients and families. To provide sensitive and complex information to relatives and patients. Provide education to member and family on programme and devices.
• Facilitating medication collection and stat treatments for patients admitted into hospital at home.
• Ability to adapt easily to changing circumstances as the job functions constantly change depending on business requirements.
• Effective decision-making capabilities, identifying clinical risks through the application of clinical knowledge and protocols, legislation, standard operating procedures (SOP’s), service level agreements (SLA’s) and the client’s benefit structure.
• Providing on call and after-hours support to doctors, oversight panel and members admitted.
• Work as part of a team and provide support in the development of team members and the service as a whole.

Competencies

• Strong clinical skills
• Excellent client communication skills
• Must be a strong collaborator, team player and individual contributor.
• Ability to work cohesively in a team environment while balancing multiple priorities.
• Able to build a sense of trust and rapport that creates a comfortable and effective workplace.
• High level of attention to detail, resilience, enthusiasm, energy and drive.
• Positive, can-do attitude focused on continuous improvement.
• Able to work under pressure and commitment to consistent high-quality delivery.

Experience, qualifications, and mandatory requirements

• Bachelor’s Degree/Diploma in Nursing.
• Must be registered with SANC and practicing.
• 3+ years of experience in the community or emergency (casualty)/urgent care setting as a Registered Nurse.
• Basic knowledge of Microsoft office and are fully computer literate.
• Valid Basic Life Support certification.
• Registered with SANC or HPCSA.
• Fully vaccinated for COVID-19.
• Own transport to use to drive from patient to patient.
• Valid driver’s license.

Advantageous

• Specialty in inserting of IV drip, Wound Care and Pain Management.
• Experience in care provision.
• Experience as a Home-Based Care Nurse.
• Exposure to all therapeutic disciplines.

EMPLOYMENT EQUITY   
                             
The Company’s approved Employment Equity Plan and Targets will be considered as part of the recruitment process. As an Equal Opportunities employer, we actively encourage and welcome people with various disabilities to apply.

Team Manager – Member Care Life

Team Manager – Member Care Life

About Discovery VitalityLife

Discovery’s core purpose is to make people healthier and to enhance and protect their lives. We seek out and invest in exceptional individuals who understand and support our core purpose, and whose own values align with those of Discovery. Our fast-paced and dynamic environment enables smart, self-driven people to be their best. As global thought leaders, Discovery is passionate about innovating in order to not only achieve financial success, but to ignite positive and meaningful change within our society.

About the VitalityLife Claims Team

At VitalityLife, we are committed to providing a market-leading claims management service. Our customers are our priority and we are dedicated to supporting them when they need us the most. We are committed to ensuring that compassion and empathy are a fundamental part of the claims experience for our customers.

Key Purpose

This role must ensure the efficient and effective operations of the Life Claims departments particularly as the department is the ‘face’ of Vitality Life. This is achieved through:

• Monitoring team performance and output through use of volume and quality audit data to set or adjust targets and measure success against them and raise the standard of the team.
• Will be required to engage with both internal and external stakeholders.
• Responsible for the delivery of the service strategy through management of direct reports 
• Coach and support team members through regular 1:1s and reviews to identify and address development needs and construct development plans which will build a high-quality team.  
• Regular liaison with Relationship Managers to ensure escalations and complaint processes are adhered to in a timely and professional manner. 
• Take full responsibility for regularly updating own knowledge and monitoring teams’ knowledge of company products, processes and procedures to provide the best, accurate customer information at all times. 
•  Responsible for standard of service provided by own team and involvement in achieving the overall department targets. 
• Responsible for reward, training and development of own team, establishing and maintaining a performance management framework for the team.

Areas of responsibility may include but not limited to:

The successful applicant will be responsible for but not limited to the following job functions:

Development and Optimisation of Processes and Systems: Processes and systems which optimise the functioning of the Business Unit and improve customer

service levels are implemented. This is achieved by proactively seeking out service gaps, working in conjunction with relevant specialists e.g. Business Analysts, Quality Assurance etc, identifying and implementing appropriate solutions.

Query Resolution: Ensures the effective resolution of queries escalated within agreed timeframes. Performs trend analysis of queries and escalations to identify staff development areas, and implements remedial action (coaching, training etc) accordingly

Staff Management: Performs all staff related responsibilities (performance appraisals, development plans etc) as per expectation

Personal Attributes and Skills

• Deciding and initiating action
• Working with People
• Able to work unsupervised and to take initiative
• Adhering to Principles and Values
• Presenting and Communicating Information
• Conflict handling and resolution
• Collaboration and team work
• Learning and Researching
• Delivering Results and Meeting Customer Expectations
• Following Instructions and Procedures
• Adapting and Responding to Change
• Coping with pressure and setbacks
• Achieving Personal Work Goals

 

Technical Skills

• Effective Communication Skills (verbal & written)
• Passionate about developing people 
• Good communication skills 
• Ability to prioritise 

 

Education and Experience:

Education

• Matric/Grade 12 is essential

• At least 2 years’ experience in a leadership role.
• At least 2 years’ experience in a Claims environment would be advantageous

Knowledge:

• Business Processes
• Product
• Compliance
• UK Insurance Industry – advantageous
• System

EMPLOYMENT EQUITY   
                             
The Company’s approved Employment Equity Plan and Targets will be considered as part of the recruitment process. As an Equal Opportunities employer, we actively encourage and welcome people with various disabilities to apply.

Underwriting Presales Consultant

Discovery – VitalityLife

Underwriting Presales Consultant – Underwriting Team

About Discovery

Discovery’s core purpose is to make people healthier and to enhance and protect their lives. We seek out and invest in exceptional individuals who understand and support our core purpose, and whose own values align with those of Discovery. Our fast-paced and dynamic environment enables smart, self-driven people to be their best. As global thought leaders, Discovery is passionate about innovating in order to not only achieve financial success, but to ignite positive and meaningful change within our society.

About the VitalityLife Underwriting Team

The Presales area is a dynamic fast paced environment; it is the stepping stone to underwriting. Presales is a great opportunity to learn how to underwrite and asses risk and for an individual to no longer just have a job but have a career in the insurance industry. The role of a presales agent is first line underwriting and to ensure that we offer an indication before an application is submitted therefore letting the client and broker know what to expect when an application is submitted. In our area you will have assistance from our team of highly trained Presales staff as well as our underwriters.

Key Purpose 
To provide indicative underwriting decisions telephonically and via e-mail. 

Areas of responsibility may include but not limited to:  
The successful applicant will be responsible for but not limited to the following job functions:

•    Ensure correct risk rating is applied based on the information provided on the telephone call or via mail.
•    Consult necessary guidelines to ensure correct risk rating is applied to potential new business.
•    Liaise with clients regarding risk applied or policies that are deferred / declined.
•    Attending to underwriting queries and escalated enquiries from brokers, Account 
•    Managers, Franchise Directors which would mostly be telephonic but may be written and emailed. 
•    Dealing with underwriting queries and escalated queries from brokers, Account Managers, Franchise Directors to resolution.
•    Administration duties relating to underwriting.

Personal Attributes and Skills 
•    Strong Relationships Skills.
•    Deciding and initiating action
•    Working with People
•    Able to work unsupervised and to take initiative
•    Adhering to Principles and Values
•    Presenting and Communicating Information (verbal & written)
•    Conflict handling
•    Analytical skills
•    Learning and Researching
•    Delivering Results and Meeting Customer Expectations
•    Following Instructions and Procedures
•    Adapting and Responding to Change
•    Coping with extreme pressure and setbacks 
 

Education and Experience:  
Education
•    Matric / Grade 12 is essential.
•    1-year experience as an Inbound Service Consultant within a Life Insurance environment
•    1 to 2 years working experience as an underwriter (Essential) 
•    1-year Nursing / medical experience (advantageous) 
Knowledge:
•    Medical background 
•    Vitality Life product knowledge (basic) 
•    Underwriting procedures & guidelines (including medical, financial, and vocational)

EMPLOYMENT EQUITY

The Company’s approved Employment Equity Plan and Targets will be considered as part of the recruitment process.  As an Equal Opportunities employer, we actively encourage and welcome people with various disabilities to apply

EMPLOYMENT EQUITY   
                             
The Company’s approved Employment Equity Plan and Targets will be considered as part of the recruitment process. As an Equal Opportunities employer, we actively encourage and welcome people with various disabilities to apply.

Business Analyst

About Discovery

Discovery’s core purpose is to make people healthier and to enhance and protect their lives. We seek out and invest in exceptional individuals who understand and support our core purpose, and whose own values align with those of Discovery. Our fast-paced and dynamic environment enables smart, self-driven people to be their best. As global thought leaders, Discovery is passionate about innovating in order to not only achieve financial success, but to ignite positive and meaningful change within our society.

About Invest

Launched in 2007, Discovery Invest offers the full range of investment products for any client need, providing access to our top performing range of Discovery funds as well as a wide selection of leading local and international fund managers. Recently, Discovery Invest launched a unique offshore offering to enable South African investors unparalleled ease in accessing international investment opportunities. Discovery Invest is seeking to leverage the shared-value model to promote financial health and freedom for millions of South Africans. Through unique behavioural incentives and benefits, we reward clients for positive investment behaviour with extra investment returns. Discovery Invest is the only shared value investment platform in the country maximizing client outcomes before and after retirement. It is important for our employees to provide world class service to our internal and external clients, thereby ensuring long and sustainable relationships.

Key Purpose

The primary function of this role is to gather, analyze and document the Discovery Invest business requirements for the SmartAdvice quotation system in accordance with standards.

Key Responsibilities

• Conduct analysis of the Actuarial Product specs and translate the requirements into Business requirements needed for System development.
• Facilitate interviews and information gathering sessions with stakeholders.
• Compile the Functional Requirements Specification: Design and document the User-interface, reports, field functionality, business and product rules and process enhancements for Discovery Invest’s new Business Quoting system Adviser 360.
• Conduct root cause analysis and investigation of production defects to ensure that Online Sales Platform operates efficiently. 
• Assist the Testing Team during the User Acceptance testing phase with the testing of Online Sales Platform against the Functional Requirements Specification and with any queries related to the Functional Requirements Specification.
• Report and provide regular updates on the progress of current tasks, to the direct line manager and stakeholders.
• Adherence to the company’s established standards of compiling Functional Requirement Specifications.
• Develop and maintain strong relationships with internal and external (where applicable) stakeholders.

Education and Experience

• Matric Mathematics Pass minimum grade C
• Recognised Business Analysis qualification
• Knowledge of the Life or Investment Insurance Industry
• System Development Life Cycle (SDLC)
• Technical systems knowledge
• Minimum 2 years Business Analysis experience, within the Life Insurance, Investments or any Financial or Corporate Industry.

Competencies and skills

• Business Process Modelling techniques and methods
• MS Office Suite (Expert)
• Analytical skills
• Business acumen
• Critical thinking
• Problem-solving
• Stakeholder management
• Communication skills
• Project management skills

• Values Driven
• Optimistic
• Learns on the Fly
• Resilient
• Instils Trust
• People Savvy
• Drives Results
• Problem Solver

EMPLOYMENT EQUITY   
                             
The Company’s approved Employment Equity Plan and Targets will be considered as part of the recruitment process. As an Equal Opportunities employer, we actively encourage and welcome people with various disabilities to apply.

Marketing Consultant

Discovery – Marketing

Marketing Consultant- Vitality Travel

About Discovery

Discovery’s core purpose is to make people healthier and to enhance and protect their lives. We seek out and invest in exceptional individuals who understand and support our core purpose, and whose own values align with those of Discovery. Our fast-paced and dynamic environment enables smart, self-driven people to be their best. As global thought leaders, Discovery is passionate about innovating in order to not only achieve financial success, but to ignite positive and meaningful change within our society.

Key Purpose

The implementation of brand and communication strategy requirements for Vitality Travel.

Areas of responsibility may include but not limited to

• Driving and defining the implementation of brand strategy for Vitality Travel, the travel rewards product which has become the biggest leads generator for Discovery Bank
• Portfolio responsibilities:
  • Manage all marketing comms for Vitality Travel
  • Assist with Vitality Travel brand strategy roll-out – willingness to work after-hours or weekends if and when required
  • Manage ad hoc campaigns
  • Develop thought leadership pieces with the assistance of travel writers and product owners
  • Work closely with Vitality Travel business and various stakeholders to get elements over the line
• Input into the creation and implementation of projects plans- steps plus lead times
• Brief, get approval and manage timelines for any marketing material related to project.
• Take accountability and responsibility for projects
• Translate communication into different media and position for different audiences
• Interact with operational business areas:
  • Get approval
  • Meet business needs
  • Manage expectations of all stakeholders
• Maintain and build solid relationships
• Check the budget- get approval
• Ensure that consistent and relevant messages are being given
• Ensure quality of outputs
• Reflect on all projects and identify opportunities for continual improvement
• Partner relations – build strong relationship with all partners to manage stakeholder expectation

Competencies

• Willingness to work weekends, after hours and public holidays (needs dependent)
• Time and project management
• Communicate very well in English both in writing and verbally
• Convert technical information to audience appropriate communication
• Critically evaluate communication elements
• Influence and persuade people to get things done
• Negotiate
• Present and sell your ideas
• Question processes, strategy and outputs
• Multi-task on multiple projects
• A proven track record of high-end exclusive event management
• Excellent organisation skills
• Exceptional communication skills
• Good emotional intelligence
• A passion for customer service
• Must be adaptable to change
• Must enjoy interacting with people and be a team player
• Excellent time management skills
• Passion for travel and travel content
• Planning skills
• Reliable

Challenging aspects of the job

The person would need to handle high pressure situations with poiseThe person would need to be able to handle difficult clients and customersTime management and the ability to juggle multiple events at once, meetings and work expectations or deadlinesThe person would need to be adaptable to last minute requests and changes

Personal Attributes

The individual would be representing the Discovery brand and therefore must represent the brand in his/her actions by delivering results and meeting client and customer expectations.The individual needs to be a team player and adaptable to change. The individual needs to be able to work well under pressure. Weekend and after hour work if required.

Education and Experience

Qualifications

• Minimum 3-year undergraduate degree or diploma
• Preferable- communication focused
• Minimum of 2 – 3 years-experience in Marketing/Communication/Brand
• Relevant industry experience

Knowledge

• Discovery’s products and business processes
• Various media channels, and specifically digital
• Agency process and relationships
• Print and production processes (including time-lines and costings)
• Critical elements of successful communication
• Knowledge of how their role and the Discovery Vitality brand fits into the bigger Discovery picture and single customer experience.

EMPLOYMENT EQUITY   
                             
The Company’s approved Employment Equity Plan and Targets will be considered as part of the recruitment process. As an Equal Opportunities employer, we actively encourage and welcome people with various disabilities to apply.

Bank DC Team Leader -Discovery Connect – JHB

About Discovery Connect

People increasingly want to transact faster, on their terms, in fluid, and dynamic ways. Discovery Connect facilitates this need as a direct sales channel, leveraging the best of technology with the best in people. We are often a client’s first impression of Discovery so we must have the best Discovery ambassadors in our team. At the forefront of client acquisition methodology, Discovery Connect continues to be one of the fastest-growing divisions in the group. Representing all product lines (including Discovery Bank) there is an opportunity for forward thinkers, innovators, and people who thrive on complexity in a growing business.

Job Description

The successful candidate will be expected to lead, manage and mentor a team of  Telesales consultants to reach required targets consistently. A teamk Leader is also required to  facilitate any necessary course of action to achieve this purpose from all direct and indirect reports.

Sales team leaders are also required to orient new sales staff and focus on improving the job performance and sales of existing staff. Sales team leaders may also delegate tasks to sales staff that they are grooming and./or developing. Team leaders are also required to assign tasks to the team members with the best skills for the job and guide staff members to ensure the work is done well. All non adherence and poor performance must be dealth with in line with the companys code of conduct.

Key purpose

To lead, manage and mentor a team of Telesales consultants to reach required targets and ensure that staff participate in the rewards and recognition progamme. The Team Leader must also ensure that staff have a development plan , this should be part of the performance discussions

Key Outputs

The successful candidate will be expected, but not limited to perform the following key outputs:

• Leading and managing a team of 11 – 13 telesales agents

• Performance Management, coaching and developing team.

• Drive staff to achieve required targets and is accountability for teams overall sales targets

• Assessment of consultants calls – QA.

• Assisting with interviews & Role plays.

• Dealing with escalated queries.

• Ensuring open communication and engagement to all.

• Adherence to internal policies.

• Inspire, motivate and support team.

Personal attributes and skills

• Excellent communication skills

• Sales Driven

• Quality Focused

• People-Orientated

• Attention to detail

• Strong Interpersonal Skills

• Strong Leadership skills

• Problem solving skills

• Decision making Ability

• Ability to handle complex and challenging situations

• Excellent time management skills

• Organizational awareness

• Ability to work within a team and drive the correct culture

Qualification & Experience

• Grade 12 – essential

• 4 years outbound/ Inbound experience – essential

• 3 years Team Leader/leadership experience

• Computer literate – MS Office, especially Excel – essential

• Regulatory Exam and NQF 5 FAIS credits

• BCOMM or related degree will be advantageous

EMPLOYMENT EQUITY   
                             
The Company’s approved Employment Equity Plan and Targets will be considered as part of the recruitment process. As an Equal Opportunities employer, we actively encourage and welcome people with various disabilities to apply.

Professional Assistant

Key Purpose

The professional assistant’s duties will be to provide administrative support and services to the Group Chief Actuary, Head of Finance and Head of Group Tax and their respective teams.

 

Areas of responsibility may include but not limited to

Providing ongoing administrative support for the Heads of Group Functions as well as their team members as required

Providing support on various administrative tasks as required

Prepare and distribute agenda and meeting packs for various committees (may include audit committees, finance committees, actuarial committee, investment committee and other relevant committees or meetings)

Assist in the preparation of team meetings. Scheduling meetings: Room bookings, set up, and related document preparation, coffee orders

Minute taking in team/committee meetings

Diary and email management

Effectively deal with internal and external escalated queries the same day Collecting and returning visitors to the reception areas

Continuously build and maintain professional relationships with internal and external clients/teams

Preparation of presentation materials

 

  Office Management:

Logging of TI & Group Facilities calls

Assisting with Function & Event co- ordination for teams

Ordering from procurement

Serve as point of contact relating to reporting of repairs due

Procurement for cost centre, place order with supplier, arrange for order number to be generated, arrange approval, receipt of original invoice and send to finance for payment. Petty cash capturing for the division

Monthly and ad hoc expense claims for members of the respective teams

Travel bookings

Administration of staff training bookings and training budget

Assisting with onboarding of new recruits

Adhoc:

The person in this role will handle adhoc functions and projects which is not limited to the above.

Note : support for the Group Chief Actuary’s teams includes the Group Actuarial Function and Head of Compliance Control Function (Group), but not the Company Secretarial function.

 

Personal Attributes and Skills

Excellent communication and comprehension Appropriately follows instructions

Works productively in a high-pressure environment Upholds ethics and values.

 

Education and Experience

3+ years working experience as a PA at Senior Management level Excellent written and verbal communication skills

Proficient in MS office at an intermediate level (Ms Word, Ms Excel, Power Point, Outlook) Experience in the Company Secretariat environment would be advantageous

EMPLOYMENT EQUITY   
                             
The Company’s approved Employment Equity Plan and Targets will be considered as part of the recruitment process. As an Equal Opportunities employer, we actively encourage and welcome people with various disabilities to apply.

DC- Insure -Telesales Consultant – Park Square (KZN)

Job Description

Identifying sales opportunities.

Answering inbound calls timeously and making required outbound calls

Co-ordination of own administration

Identifying sales opportunities

Maintaining accurate details and statistics of all queries

Key purpose

This position is based in the Discovery Connect Sales call centre, and reports to the sales team leader. The successful individual will be required to conduct Discovery Insure telesales.

Key Outputs

The successful individual will be required to perform on, but not limited to the following key outputs:

• Achieve Insure Sales target

•Communication to members telephonically via fax and email

•Attending to general administration

•Conduct Financial Needs Analysis

• Achieve quality target

•Overcome objections

•Adhering to service level agreements

Personal attributes and skills

The successful individual will be required to demonstrate the following competencies:

• Target Driven

•Team Player

•Goal orientated

•Self motivated

•Ability to perform under pressure

•Adapt to change

•Persuasiveness

•Resilience/Tenacity

•Sound Time Management

•Self managed

•Attention to detail

•Ability to learn quickly and apply knowledge

•Speak fluently (accent neutral) English/Afrikaans

Qualification & Experience

• Matric

• At least 2 years sales experience, preferably in an outbound telesales environment

  Minimum 2 years short-term product knowledge, Discovery Insure Knowledge is an advantage

• PC literacy, email, word, excel

•Tertiary qualification an advantage

•NQF5 and RE5 qualification

EMPLOYMENT EQUITY   
                             
The Company’s approved Employment Equity Plan and Targets will be considered as part of the recruitment process. As an Equal Opportunities employer, we actively encourage and welcome people with various disabilities to apply.

Click here to apply

We wish you all the best with your applications