HWSETA Vacancies

To apply, click on the link at the end of the posts and all the best with your applications.

IT Support Technician

The IT Support Technician will provide technical assistance and support to end-users, ensuring the smooth operation of IT systems and infrastructure within a medium-sized environment. This role requires a proactive individual with strong problem-solving skills, excellent communication abilities, and a customer-focused approach. The technician will be responsible for troubleshooting hardware and software issues, providing remote and on-site support, and contributing to the maintenance and improvement of IT systems.

Minimum Qualification:  

• National Senior Certificate (Matric).
• Relevant IT certifications (e.g., CompTIA A+, Network+, Sec+, Microsoft Certified Professional (MCP), Fortinet NSE certifications).
• Diploma or degree in Information Technology or a related field (advantageous).

Minimum Experience: 

• 2-4 years of experience in an IT support role.
• Strong knowledge of Windows operating systems, Microsoft Office suite, and other common applications.
• Understanding of networking concepts and protocols.
• Experience with Active Directory or other directory services.
• Experience with ticketing systems.

Duties:

• • End-User Support:
    • Provide timely and effective technical support to end-users via phone, email, and in-person.
    • Troubleshoot and resolve hardware, software, and network-related issues.  
    • Assist with the installation, configuration, and maintenance of desktop computers, laptops, printers, and other peripherals.  
    • Provide support for operating systems (Windows, macOS, Linux), productivity applications (Microsoft Office, etc.), and other software.
    • Document all support activities and resolutions in the ticketing system.
  • System Administration:
    • Assist with the maintenance and monitoring of servers, networks, and other IT infrastructure.
    • Perform routine system checks and backups.
    • Manage user accounts and access permissions in Active Directory or other directory services.
    • Assist with the deployment and maintenance of software applications.
    • Perform basic network troubleshooting (TCP/IP, DNS, DHCP).
  • Hardware and Software Maintenance:
    • Perform hardware and software upgrades and replacements.
    • Maintain an accurate inventory of IT equipment.
    • Assist with the procurement of IT hardware and software.
    • Ensure that all IT equipment is properly maintained and secured.
  • Security:
    • Assist with the implementation and maintenance of security measures.
    • Monitor and respond to security alerts.
    • Ensure that all systems are patched and updated.
    • Educate users on security best practices.

Skills and Competencies:

• Excellent problem-solving and troubleshooting skills.
• Strong communication and interpersonal skills.
• Customer-focused and service-oriented.
• Ability to work independently and as part of a team.
• Strong organizational and time management skills.
• Ability to prioritize tasks and manage multiple projects.  
• Ability to learn and adapt to new technologies.

Personal Attributes:

• Proactive and self-motivated.
• Detail-oriented and accurate.
• Reliable and dependable.
• Professional and ethical.
• Passionate about technology.

Remuneration Package: R23 000 per month

The HWSETA is an AA/EE employer and reserves the right not to fill any advertised positions.

This Position will be based in Bedfordview

For more information please contact:

Lybon Mnisi

Receptionist

The Receptionist will be responsible for answering and directing telephone calls as well as receiving and directing visitors.

Minimum Qualification:   Matric/Grade12
Certificate in officer admin/customer service/call centre/communications

Minimum Experience: 

• 1-2 years experience in office admin/customer service/call centre
• Computer Literate-MS Office
• Knowledge of switchboard telecommunication systems.

Duties:

• Implementation of the Marketing and Communication sub-division plan 
• Stakeholder support
• Facilities support 
• Stakeholder database maintenance and administration 
• Reporting 

Remuneration Package: R129 712 per annum

The HWSETA is an AA/EE employer and reserves the right not to fill any advertised positions.

This Position will be based in bedfordview

For more information please contact:

Lybon Mnisi

Click here to apply

We wish you all the best with your applications