MTN Vacancies

To apply, click on the link at the end of the posts and all the best with your application .

Consultant – Finance Business Partner

Want to know more about us? We’ve got you! Please scroll to the end of the section to get to know us better.

Job Description

We at MTN are a purpose and value-led organisation. At MTN, we believe that understanding our people’s needs and aspirations is key to creating experiences that delight you at work, everyday. We are committed to fostering an environment where every member of our Y’ello Family is heard, understood and empowered to live an inspired life. 
Our values keep us grounded and moving in the right direction. Most importantly, they keep us honest. It is not something we claim to be. It is in our DNA.
As an organisation, we consider it our mission to create an exciting and rewarding place to work, where our people can be themselves, thrive in positivity and ignite their full potential. A workplace that boosts creativity and innovation, improves productivity, and ultimately drives meaningful results. A workplace that is built on relationships and achieving a purpose that is bigger than us. This is what we want you to experience with us!
Our commitments go beyond an organisational promise. It is in our leadership and managerial ethos to meaningfully partner with our employees, customers and stakeholders with a vision to realise our shared goals.
Live Y’ello
•    Lead with Care
•    Can-do with Integrity
•    Collaborate with Agility
•    Serve with Respect
•    Act with Inclusion
 

Responsibilities

Mission/ Core purpose of the Job

The Consultant: Finance Business Partner will provide financial analysis, support and guidance to designated areas of the business to improve accuracy and efficacy of financial data and systems. To achieve this, the incumbent will support and monitor performance and results of the business, generate in-depth analysis, insight and challenges to support the Senior Manager.

Key Performance Areas: Core, essential responsibilities / outputs of the position (KPA’s)

The Consultant: Finance Business Partner role is responsible to achieve the following objectives:

Strategy Implementation
–    Assist Senior Manager in the formulation of strategy, budget and planning activities for the business unit whilst ensuring alignment with Group.
–    Apply standard methodology and valuation techniques to determine business case and investment opportunities.

Financial Analysis and Business Evaluation
–    Provide analysis and develop insights to business unit on cost leadership initiatives including resource allocations, within the business vertical.
–    Deliver comprehensive financial analysis, guidance, and financial support to the business.
–    Demonstrate a proactive approach by closely monitoring business performance, conducting in-depth analyses, and providing valuable insights to inform critical decision-making processes.
–    Monitor and analyse business risk evaluation and mitigation measures, in conjunction with the risk and compliance function.
–    Provide financial evaluation on various proposals for investments, capex and opex items. Assess anticipated risk and returns to evaluate viability and profitability.
–    Provide bid calculation tools and verify alignment with forecasts.

Operational Delivery
–    Assist in developing performance measures and KPIs at various levels of the business (operations, products & markets, revenue, margins, profitability etc.).
–    Develop new / existing product commercial and financial feasibility assessments to arrive at go-no-go decisions and investment potential.
–    Generate ad-hoc analysis to develop revenue, margins and frame contracts.
–    Assist in product pricing, tariffs, channel evaluations.
–    Develop and report on actual product performance.
–    Apply proprietary models to evaluate ATB and BTL related expenditures.
–    Lead transformational projects for business units, specifically focusing on finance systems enhancement and evolution. 
–    Align with FP&A function on performance management methodology, process and protocols.
–    Conduct scenario analysis and modelling to arrive at realistic and planned targets for achievement.
–    Identify appropriate sources and channels to derive performance-related data.

Continuous Improvement  
–    Drive innovation and optimization initiatives within finance systems, implementing changes that enhance data accuracy, reliability, and overall system efficacy.
–    Analyse potential issues and risks to enable early resolution and course corrections.

Performance Monitoring and Reporting
–    Monitor and report on progress of budget, plans and forecasts for the business unit.
–    Assist in developing performance measures and KPIs at various levels of the business (operations, products & markets, revenue, margins, profitability etc.).
–    Monitor performance parameters by applying standard sources for measurement, to evaluate ongoing success of such decisions.
–    Monitor, perform deep-dive root cause assessments to improve financial performance.
–    Develop and report on actual operating expenditure performance against the budget and forecast to ensure monthly budget tracking and reporting.

Key Deliverables
–    Division performance and budget achievement
–    Analysis and evaluations for business feedback
–    Business case vs. benefits analysis
–    Investment returns analysis
–    SLAs on analytical insights 
–    Risk and compliance monitoring and reporting
–    Innovation and financial system optimisation

Role Dependencies
–    Understanding of business strategy 
–    Business Finance objectives
–    Finance operations and practices 
–    Business Unit Management

Qualifications

Education:
–    Minimum 4-year degree in Finance
–    CA (SA) / ACMA (CIMA) preferred

Experience:
–    Minimum 3 – 5 years’ professional experience.
–    Experience in financial planning and analysis, P&L, Operational and Cost Management experience.
–    Experience using financial systems and various modules
–    Proven success in delivery of high-quality analytics
–    Experience in working with various stakeholders.
–    Experience in working under pressure and delivering under tight deadlines.

Capabilities:
–    Conceptual Thinker, Problem Solver, Improvement Driver 
–    Culture and Change Champion, Supportive People Manager, Relationship Manager
–    Results Achieve, Operationally Astute

Functional Competencies:
–    Business and financial acumen
–    Advanced Excel skills for ‘big data’ analysis
–    Application of accounting and finance practices
–    Data gathering, research and analytical abilities to develop insightful conclusions

Skills: 
–    Organisational Awareness
–    Data Presentation and Communication
–    Financial and Numerical 

Senior Specialist – Network Security

Want to know more about us? We’ve got you! Please scroll to the end of the section to get to know us better.

Job Description

The Network Security Senior Specialist is responsible for delivering technical security solution designs, technical reference architecture designs, and technical security configuration standards for the MTN Legacy and Cloud technology stacks. This includes third-party interfaces, the internal core network interfaces as well as capabilities across different service models of the cloud (SaaS, PaaS, IaaS). The  focus will be given to integrating, securing, isolating and protecting applications migrated into the Cloud environment. A wide understanding of Security applications and capabilities is required to ensure secure deployment and operations of MTN key applications. A mature understanding of the Hybrid cloud environment is required in order to support the legacy and cloud technology stacks and provide strategic guidance to the MTN OPCOs. A solid understanding on AI and Machine Learning and how this integrates into security solutions.

Context

MTN is entering a new phase in its lifecycle where operational and commercial excellence has become critical for success. The urgency for change has become more heightened amidst increased competitive intensity across all markets in which MTN operates. The Group’s Technology function must therefore ensure the successful delivery in context of:

• Rapidly changing ICT environment
• The geographic complexity of MTN’s foot print across Africa and the Middle East
• Management of executive and local shareholder expectations across all OPCOs
• Achievement of top quartile operating efficiency and effectiveness through scale and common processes
• Driving growth through business intelligence and standardization to maximize business impact
• Management of customer and supplier expectations 
• Enhance MTN position as a leading network and system provider
• Constant dynamics and local challenges in the economic, regulatory and legal environments

Values

We at MTN are a purpose and value-led organization. At MTN, we believe that understanding our people’s needs and aspirations is key to creating experiences that delight you at work, everyday. We are committed to fostering an environment where every member of our Y’ello Family is heard, understood and empowered to live an inspired life.

Our values keep us grounded and moving in the right direction. Most importantly, they keep us honest. It is not something we claim to be. It is in our DNA.

As an organisation, we consider it our mission to create an exciting and rewarding place to work, where our people can be themselves, thrive in positivity and ignite their full potential. A workplace that boosts creativity and innovation, improves productivity, and ultimately drives meaningful results. A workplace that is built on relationships and achieving a purpose that is bigger than us.

Our commitments go beyond an organisational promise. It is in our leadership and managerial ethos to meaningfully partner with our employees, customers and stakeholders with a vision to realise our shared goals.

Live Y’ello

• Lead with Crae
• Can-do with Integrity
• Collaborate with Agility
• Serve with Respect
• Act with Inclusion

Responsibilities

The Network Security Senior Specialist will be accountable to achieve the following objectives:

Technical Excellence 

• Develop and design Cloud Security Architectures (e.g., people, processes, technology);
• Responsible for the implementation of technical architectures for group wide risk mitigation of key risk areas on MTN Cloud and legacy Solution Stack, including security monitoring, cloud security assurance, group policy and vulnerability management;
• Assist OPCOs with cloud and legacy technical security solution designs and implementation 
• Determine a holistic view of technical security requirements on Cloud Solution Stack by evaluating current security operations and requirements; researching security standards; studying architecture/platform; identifying integration issues and preparing cost estimates;
• Evaluate integration points to ensure they provide adequate protection for the processing, transmission, and storage of transactions
• Ensure a standardized and aligned approach driven from Group Information Security for security architecture across the MTN footprint.

Operational Delivery

• Assist Senior Management to develop and implement the overall cloud security architecture requirements and framework, overarched by the business risk strategy;
• Responsible for the development and implementation of the cloud security architecture roll-out definition and actualization via third parties;
• Roadmap definitions for cloud security systems by monitoring security environment; identifying security gaps; evaluating and implementing enhancements.
• Responsible for the implementation and ongoing compliance of key Cloud Security Solutions
• Responsible for the implementation of Cloud Firewalls, WAFs, IPS, Network Segmentation tools and related process controls to address Network Security in the cloud and Shadow IT risks, in co-operation with the Cyber Defence, GRC and programs teams.
• Perform best-practices risk assessment and Security Quality Assurance of the MTN Cloud Platforms in co-operation with the Governance Risk and Compliance teams.

Budgets

• Assist with management of divisional budgets in line with business objectives and facilitate forecasting;
• Manage project initiative budgets in line with business objectives; and
• Drive initiatives that will ensure that the “cost of operations” are reduced, in line with a least cost operating strategy stemming from the business drivers.

Role Dependencies

• Active support from the Group CTIO; Executive: Information Security
• OPCO LISO’s, Regional Coordinators, Governance Forums, Audit Committee, Internal Auditors, Business Risk, Compliance
• Deep understanding of the MTN business strategy 
• Understanding of the OPCO technology, business and regulatory context
• Timely decision making and reporting 
• Alignment of OPCO and Group strategy initiatives

Collaboration

Responsibility towards: 

• Key customers: MTN OPCOs, Group Information Security, Group Technology 
• Key suppliers: Key Technology Partners, Alliance Stakeholders, Relevant Industry Bodies

Qualifications

Education:

• 4 year Engineering/ Information Science Degree
• Masters in Information Science is preferred

Industry/Certifications

• CISSP, CISM, CCSP certification (one of)
• MCSE: Security (advantageous)
• MCSE: Cloud Platform and Infrastructure
• Microsoft Azure , Google Cloud courses (advantageous)

Experience:

• 5-8 years of relevant work experience in IT Security /Core Network/ IP Networks/ Cloud technologies.
• Experience in designing and implementing organization wide network security policies and features in the Telco environment. 
• Experience in managing and implementing large scale network security projects. Implementation of proactive measurements against new threats. 
• Experience working in Africa and Middle East and have a grasp of political, social, infrastructure and integrity challenges
• Advanced working understanding of the Information Technology environment of a mobile network operator.
• Experience in working across diverse cultures and geographies (advantageous)
• Experience working in a medium to large ICT / Telecommunications organisation 

Other:

Regional and International Travel obligations

Senior Manager – Strategy Transformation PMO

Want to know more about us? We’ve got you! Please scroll to the end of the section to get to know us better.

Job Description

We at MTN are a purpose and value-led organization. At MTN, we believe that understanding our people’s needs and aspirations is key to creating experiences that delight you at work, every day. We are committed to fostering an environment where every member of our Y’ello Family is heard, understood and empowered to live an inspired life.  

Our values keep us grounded and moving in the right direction. Most importantly, they keep us honest. It is not something we claim to be. It is in our DNA. 

As an organisation, we consider it our mission to create an exciting and rewarding place to work, where our people can be themselves, thrive in positivity and ignite their full potential. A workplace that boosts creativity and innovation, improves productivity, and ultimately drives meaningful results. A workplace that is built on relationships and achieving a purpose that is bigger than us. This is what we want you to experience with us! 

Our commitments go beyond an organisational promise. It is in our leadership and managerial ethos to meaningfully partner with our employees, customers and stakeholders with a vision to realise our shared goals.

Live Y’ello 

• Lead with Care 
• Can-do with Integrity 
• Collaborate with Agility 
• Serve with Respect 
• Act with Inclusion 

MTN is in a phase in its lifecycle where operational and commercial excellence has become critical for success. The urgency for change has become more heightened amidst increased competitive intensity across all markets in which MTN operates.  The Group’s transformation programme must therefore ensure the successful delivery of the transformation in context of:

• Alignment the running of multi programs to deliver MTN strategy
• Rapidly changing ICT environment
• The geographic complexity of MTN’s footprint across Africa and the Middle East
• Management of executive and shareholder expectations across all OpCos throughout the transformation
• Management of customer and supplier expectations 
• Constant dynamics and local challenges in the economic, regulatory and legal environments
• Focus on key strategic programs which require cross functional, cross market collaboration and top management visibility

Responsibilities

The Senior Manager Strategy and Transformation PMO will be accountable to achieve the following objectives:

• Develop and manage a comprehensive portfolio of initiatives and projects according to global best practices and industry standards.
• Establish, maintain and ensure adherence to the PMO’s governance processes and best practices.
• Identify, monitor and report key performance indicators.
• Oversee the design and development of the transformation strategy and roadmap for successful execution.
• Manage the planning and implementation of initiatives, including budgeting, resource management, scheduling and tracking.
• Serve as mentor and coach to project teams for dispute resolution, decision making and both analytical and conceptual problem solving to unlock, unblock, and accelerate the delivery of projects.
• Collaborate with stakeholders to ensure successful outcomes from projects, and manage timely escalations as needed
• Understand risks associated with projects/programs, measure and review progress, and modify plans as needed.
• Monitor overall progress and provide regular reports, with a continued focus on the critical path.
• Make recommendations to improve processes and make necessary adjustments or changes to projects or programs. 
• Develop and maintain effective strategies to promote organizational objectives 
• Lead change management initiatives to ensure smooth transition across the organization 
• Develop and implement effective risk mitigation strategies 
• Collaborate closely with internal stakeholders to ensure goals are met with high quality standards 
• Design and execute project plans to meet strategic objectives 
• Manage project budgets to ensure best use of resources
• Ensure compliance with relevant legal and regulatory standards 
• Identify opportunities for improvement in operations and procedures 

Manage and develop teams:

• Plan the project resources with the balance required to deliver effectively, while adhering to program budgets and creatively engage resources to manage resource constraints that may arise within the business.
• Effectively allocate the scope of work between one’s self, external contractors and business line talent
• Develop the program delivery, technical and soft skills of the program team members and one’s self
• Build MTN’s overall program execution capability.
• Contribute to the knowledge repository for cross functional and cross market knowledge share – compile and constantly refine the MTN delivery playbook.
• Improve and standardise the quality and effectiveness of relevant key projects’ performance management processes.
• Uphold the MTN values in the performance of one’s duties and role model the values for colleagues
• Implement and improve tools, processes and people management techniques to build the overall capacity to deliver, the ability to track progress and impact to manage risks
• Serve as a project management subject matter expert and share best practices learnt with other program leads and teams.
• Build a culture and capability of continuous improvement in the Group Team and in the organisation more broadly.

Qualifications

Skills and Qualifications:

• Bachelor’s degree in Business Administration or related field. 
• Postgraduate qualification
• minimum 5 – 8 years’ experience in a senior project/program management role work experience in a global management consulting or multinational business environment
• Proven ability to develop and manage budgets, programs and projects. 
• Knowledge of best practices in strategy, business transformation, and project management. 
• Ability to communicate and collaborate effectively with stakeholder groups. 
• Strong analytical skills to identify and assess risks and opportunities, and keen attention to detail. 
• Strong problem-solving and negotiation abilities.
• Excellent technical writing, presentation and communication skills. 
• PMP certification is preferred

Competencies:

• Resilience and agility: Ability to lead complex, ambiguous, high profile programs and deal with the volatile nature of a program environment
• Leadership skills: Ability to get along with, listen to, speak to, and manage people’s expectations. Strong communication skills at all levels and the ability to easily collaborate with teams, internal / external stakeholders with or without formal reporting relationships
• Problem Solving skills: Analytical and critical thinking are essential in evaluating problems and reaching solutions. This skill requires at times logical methodical approach and in other situations creativity and lateral thinking. Persuasion and negotiation will be also important. 
• Execution and Implementation Skills:  Reliability, results-oriented, proven track record of delivery and can-do attitude 
• Challenger mind-set: Ability to engage with senior business stakeholders and challenge the status quo utilizing data analytics and problem-solving capabilities
• Holistic View and Attention to Detail: Balancing the big picture view and attention to detail is a crucial skill to build trust with stakeholders at all levels. Developing strategies and producing error-free deliverables, shows that the Transformation office is thorough and recommendations are solid. 
• Prioritisation management: Ability to make best out of the allocated time and resources  

Skills:

• Analytical and conceptual problem solving
• Project/Programme Management
• Performance Management (Revenue, and Cost)
• Financial Analysis and Modelling
• Business / Process Analysis
• Internal and external Stakeholder/Relationship Management
• Planning and Organizing
• Group Strategy and Transformation Initiatives 
• Project Management of the transformation/operational programme initiatives related decisions as delegated by the Executive Group Transformation and / or the Group Transformation Board. 

Responsibility towards: 

• Direct reports: Project Managers.
• Matrix reports: OPCO’s Transformation Officers / OPCO EPMO GMs
• Key customers: GCOO, Group Exco, MTN BoD, OpCo Executives,
• Key suppliers:  Consultants, Contractors
• Other relations:  Unions and Customers in relation to the relevant internal MTN channels

Manager – Product Manager

Want to know more about us? We’ve got you! Please scroll to the end of the section to get to know us better.

Job Description

Mission/ Core purpose of the Job:

• To drive the effective implementation of the product and customer value proposition roadmap and go-to-market strategies for the Fixed /Connected Home product portfolio, owning the overall product lifecycle management.
• To ensure continuous improvement to the overall combination of services provided to the customer segment to maximize market penetration, growth, and profitability, through an enhanced customer experience
• To identify market and competitive trends, develop and refine relevant broadband products to match these trends as well as develop marketing strategies to drive growth in the segments in conjunction with the relevant departments.

Responsibilities

General

• Operationally execute the Supersonic business plan, aligned with the GTM model
• Proactively drive product deliverables across the functional areas through effective management of inter-functional relations and activities
• Hands-on product ownership mindset – be accountable for all product related items and pro-actively drive execution of product deliverables 

Market research

• Document qualitative and quantitative research within the consumer broadband market 
• Determine trends within the market 
• Benchmark trends and research with other developed and developing economies 
• Determine the key external forces (economic, social, regulatory, technological, etc.) that affect the market 
• Document competitor analysis 
• Document customer segmentation models 
• Quantify market opportunities to develop products 
• Maintain a database of market related pricing across portfolios 

Product Development

• End to end product ownership, from ideation to delivery, for both enhancement of existing products and the introduction of new products
• Direct involvement in operational activities relating to system changes (E.g. System price changes, enhancements, etc) and documentation updates (E.g. Terms and conditions, marketing collateral, etc) 
• Financial modelling (price, cost, profitability) analysis for price changes (new and existing)
• Support with documenting a product specification to be used by the information systems, core network, marketing, sales, operations, etc.
• Drive and execute on product deliverables across information systems, core network, marketing, sales, operations, legal and regulatory and other organizational teams 
• Project management of the project plan for the development of the new products

Product Reporting

• Build a database and report on all product related costs, market related prices and associated margins 
• Provide insight and analysis on product performance, based on reported data

Marketing/GTM/Support Strategies

• Work with marketing and sales to determining the best channels to reach customers when taking products to market 
• Assist in building and implementing marketing plans 
• Support all necessary sales and support channels, including sales/support agents in resolving issues, whether directly or indirectly related to products

Collaboration / Coordination 

• Manage inter-functional relations to ensure synergy across the various sub-divisions
• Establish and maintain on-going relationships with various fixed network operators to ensure synergy with Supersonic, alignment on plans (products, pricing, contracts) and assess impact to Supersonic with resolution
• Liaise with the Marketing team in defining effective channels for communicating approved initiatives aimed at creating awareness in this segment
• Initiate and drive commercial negotiations with external parties, related to reduced product input costs

Qualifications

Education:

• Minimum of 3-year degree/diploma in product design or Engineering
• Fluent in language of country with basic command of English 

Experience:

• 5+ years overall business experience, of which 3+ years in a product management role
• Experience in supervising/managing others 
• Very good understanding of fixed broadband and mobile consumer services
• Experience working in a medium to large organization

Training:

• Digital technologies 
• Financial management
• Commercial;
• Financial costing;
• Technical;
• Product; 
• Project skills; and 
• Negotiation skills

Knowledge

• ISP industry knowledge on fixed line services, specifically FTTH and Fixed Wireless services 
• Uncovering new business ideas, models, pricing & business strategies
• Defining product development procedures
• Perform a mentorship role to all junior product developers
• Should have the ability to identify different means of realizing the development objective

Senior Manager – Digital Communications

Want to know more about us? We’ve got you! Please scroll to the end of the section to get to know us better.

Job Description

We at MTN are a purpose and value-led organization. At MTN, we believe that understanding our people’s needs and aspirations is key to creating experiences that delight you at work, every day. We are committed to fostering an environment where every member of our Y’ello Family is heard, understood and empowered to live an inspired life.  

Our values keep us grounded and moving in the right direction. Most importantly, they keep us honest. It is not something we claim to be. It is in our DNA. 

As an organisation, we consider it our mission to create an exciting and rewarding place to work, where our people can be themselves, thrive in positivity and ignite their full potential. A workplace that boosts creativity and innovation, improves productivity, and ultimately drives meaningful results. A workplace that is built on relationships and achieving a purpose that is bigger than us. This is what we want you to experience with us! 

Our commitments go beyond an organisational promise. It is in our leadership and managerial ethos to meaningfully partner with our employees, customers and stakeholders with a vision to realise our shared goals.

Live Y’ello 

• Lead with Care 
• Can-do with Integrity 
• Collaborate with Agility 
• Serve with Respect 
• Act with Inclusion 

The urgency for change has become more heightened amidst increased competitive intensity across all markets in which MTN operates. The Group’s External Communications function in which this role falls within must therefore ensure the successful delivery in context of:

• Rapidly changing ICT environment
• The geographic complexity of MTN’s footprint across Africa and the Middle East
• Ever changing social media regulation and dynamics
• Management of executive and local shareholder expectations across all 19 markets and aligning them to MTN’s plans and strategies
• Management of customer, supplier, and other stakeholder expectations through communication
• Enhance MTN’s position as a leading the bold digital work, driving digital and financial inclusion
• Internal organisational communication across a varied and deadline driven corporate communications environment
• Dynamic and fast changing organisational requirements
• Need to continuously innovate the way business is conducted
• Growing pressure from stakeholders for disclosure and transparency 

Responsibilities

Senior Manager: Digital Communications will be accountable to achieve the following objectives:

• Drive the development and implementation of a robust digital communications strategy that aligns with the Group’s External Communications strategy and supports MTN’s business goals.
• Enhance MTN’s digital presence by overseeing the team’s delivery of targeted and relevant digital content informed by a deep understanding of MTN’s priorities across markets, products, and customers.
• Forge and maintain strong partnerships with external digital and media agencies, setting clear expectations and performance indicators to ensure consistent delivery and alignment with MTN’s strategic goals.
• Build, mentor, and empower a high-performing digital communications team, fostering a culture of innovation, creativity, and collaboration to deliver exceptional results.
• Encourage cross-functional collaboration between content teams to create compelling, multi-dimensional storytelling that brings the brand to life across various content types.
• Curate a diverse mix of original, user-generated, and repurposed content that resonates with target audiences, strengthens the brand, and protects MTN’s reputation.
• Implement a robust social media strategy that leverages platform-specific approaches to grow the brand, increase online presence, and drive meaningful engagement across all Group platforms.
• Continuously assess and enhance MTN’s web presence, leveraging data-driven insights and industry best practices to improve the user experience and optimize digital platform performance.
• Utilize advanced analytics and social listening tools to monitor public sentiment, inform decision-making, and proactively address customer concerns or industry trends.
• Conduct regular competitive analyses to inform MTN’s digital platform strategies and maintain a strong market position.
• Develop and manage an integrated digital communications calendar that aligns with Group priorities and accounts for regional interests and nuances, ensuring consistent and cohesive messaging across all platforms.
• Oversee efforts to improve search engine optimization and discoverability of content, ensuring MTN’s digital assets reach the desired target audiences.
• Establish a data-driven culture that leverages web traffic, analytics, and engagement data to inform decision-making, optimize performance, and drive continuous improvement.
• Regularly review and analyse the performance of MTN’s digital platform presence and online reputation management efforts, using insights to inform strategic adjustments, improve results, and optimize resource allocation.
• Deliver key digital communications projects on time, within budget, and to the highest quality standards.
• Stay informed about industry trends, emerging technologies, and best practices in digital communications and online reputation management, incorporating relevant insights into MTN’s strategy and approach.
• Foster a culture of innovation and creativity in content and campaigns across digital platforms, promoting differentiation and driving customer engagement.

Key Deliverables

• Lead the formulation and continuous refinement of a comprehensive digital strategy
• Executing a comprehensive digital communications strategy
• Building partnerships and fostering collaboration
• Content creation and curation
• Analytics and actionable insights
• Team management and culture
• Social media strategy
• Project management
• Search engine optimization
• Web presence enhancement
• Digital communications calendar management

Qualifications

Education:

• Minimum 4-year degree in Digital Marketing, or equivalent field. 
• Postgraduate degree
• Relevant certification / accreditation / membership with professional body advantageous 
• MBA or Masters advantageous

Experience:

• Manager track record of 5 years or more; with at least 3 years in digital communications specifically in managing strategic digital communications and campaigns in a corporate or large-scale setting
• Proven track record of managing and maintaining relationships with external digital and media agencies, ensuring alignment with the company’s strategic objectives and performance indicators
• Understanding emerging markets advantageous
• Demonstrated experience working across diverse cultures and geographies, showcasing adaptability and a global perspective
• Experience working in medium to large organizations, preferably with exposure to complex and matrixed environments
• Proven track record of effectively managing cross-functional teams and collaborating with various internal and external stakeholders to achieve common goals
• Demonstrated success in driving digital platform growth, enhancing online presence, and managing online reputation across multiple channels.
• Demonstrated proficiency using advanced analytics tools, social listening platforms, and other digital communications technologies. This includes the ability to measure performance and synthesise data into actionable strategies that inform decision-making and drive continuous improvement.
• Advanced project and program management skills, with a proven ability to prioritize and manage multiple initiatives simultaneously, meet deadlines, and deliver results.
• Experience in fostering a culture of innovation, creativity, and data-driven decision-making within a digital communications team.

Competencies:

• Exceptional communicator: Excellent verbal and written communication skills, with the ability to effectively articulate complex ideas and present to diverse audiences.
• Decisive problem solver: Has the mental agility to identify business challenges and explore effective solutions
• Innovator in value creation: Proven track record of fostering innovation and driving value creation through the development and implementation of digital communications initiatives.
• Culture and change champion: Experience navigating organizational change, influencing decision-making, and championing new ideas and initiatives.
• Strong leadership skills, with the ability to build, mentor, and manage high-performing teams, fostering a culture of collaboration, accountability, and excellence.
• Relationship builder: Demonstrated ability to establish and maintain strong relationships with key stakeholders, and effectively collaborate across functions to achieve common goals.
• Results achiever: Proven track record of setting clear objectives, driving performance, and delivering exceptional results in the digital communications domain.
• Operationally astute: Strong organizational and project management skills, with the ability to prioritize and manage multiple initiatives simultaneously, meet deadlines, and deliver results.
• Continuous improvement mindset: Commitment to ongoing learning, staying abreast of industry trends and best practices, and leveraging insights to drive improvement and maintain a competitive edge in the digital communications landscape.

Other:

• Regional and international travel may be required
• Fluent in English. Ability to communicate in other African languages would be advantageous

Personal Assistant – Group Consumer

Want to know more about us? We’ve got you! Please scroll to the end of the section to get to know us better.

Job Description

We at MTN are a purpose and value-led organization. At MTN, we believe that understanding our people’s needs and aspirations is key to creating experiences that delight you at work, every day. We are committed to fostering an environment where every member of our Y’ello Family is heard, understood and empowered to live an inspired life.  

Our values keep us grounded and moving in the right direction. Most importantly, they keep us honest. It is not something we claim to be. It is in our DNA. 

As an organisation, we consider it our mission to create an exciting and rewarding place to work, where our people can be themselves, thrive in positivity and ignite their full potential. A workplace that boosts creativity and innovation, improves productivity, and ultimately drives meaningful results. A workplace that is built on relationships and achieving a purpose that is bigger than us. This is what we want you to experience with us!

Our commitments go beyond an organisational promise. It is in our leadership and managerial ethos to meaningfully partner with our employees, customers and stakeholders with a vision to realise our shared goals.

Live Y’ello 
•    Lead with Care 
•    Can-do with Integrity 
•    Collaborate with Agility 
•    Serve with Respect 
•    Act with Inclusion

Responsibilities

MTN is entering a new phase in its lifecycle where operational and commercial excellence has become critical for success. The urgency for change has become more heightened amidst increased competitive intensity across all markets in which MTN operates. The Administrator must therefore ensure the successful delivery in context of:
–    An expertise-based multicultural organisation. 
–    A dynamic and evolving field of Telecommunications 
–    Revolutionary workforce practices which are bringing together global labour markets
–    Management of executive and local shareholder expectations across MTN and its OpCos
–    Dynamic legal and regulatory environment
–    Convergence in markets and exploration of non-traditional revenue streams requiring complex interpretation and structuring
–    MTN will embark on the opportunity to accelerate growth and contribute meaningfully to the overall Group Service Revenues
–    The new strategy includes a change in the operating model, a “hybrid model” in which the Group team will be the operational team, leading portfolio definition, group deals with partners, and several shared products. 
–    The local Opco teams will localize the group portfolio, adding local partners and local specifications, and managing the go to market and the sales.

•    The role is accountable for the following Key Performance Areas:
•    Proactively manage the assigned Executive diary, and seamlessly plan his/her itinerary, schedule and meetings. 
•    Liaise with Finance Expenditure to ensure payments to third party suppliers in relation to expenses of the Executive office.
•    Manage the day-to-day administration of the assigned Executive office and diary.
•    Develop and maintain an efficient documentation and filing (electronic and hard) process.
•    Cross-examine documents for Exec’s review to ensure quality control and compliance to MTN policies.
•    Handle assigned Executive’s internal and external designated correspondence.
•    Collate monthly activity reports from the different units within the assigned department for the exec’s review.
•    Processes all requisitions for the Executive office. 
•    Office Management
•    Coordinate the organization of social events connected to the Executive office.  This includes preparing cost estimates, managing the budgets and coordinating all activities for the success of the programme.
•    Local, international and personal travel arrangements for the Executive office. 
•    Develop and maintain an effective and efficient document filing system (both electronic and manual). 
•    Develop and continually improve a document tracking system.
•    Managing the Information Security Forum (Agenda, Minutes, Matters arising, content submissions, scheduling)
•    Travel arrangements for the entire team
•    Security conference arrangements
•    Tracking of the budget and payments (budget through PO through to final payment and reflecting in the GL)
•    Project management
•    Diary Coordination across the group & management for the executives 
•    Travel Planning and Budget management 
•    Events Coordination and Planning 

Qualifications

Education
•    A good first degree preferably in Secretarial Administration or related

Experience
•    At least three years’ experience in an administrative capacity in a reputable company.
•    Experience in administrative support for a top management personnel of a reputable company, with local and international operations.

Education
•    A good first degree preferably in Secretarial Administration or related

Experience
•    At least three years’ experience in an administrative capacity in a reputable company.
•    Experience in administrative support for a top management personnel of a reputable company, with local and international operations.

Competencies
•    Strong hands-on knowledge of Microsoft Office suite programs.
•    Thorough knowledge of MTN general administration policies, including approval ceilings and jurisdiction.
•    Importance of customer service orientation
•    Good interpersonal relationships with different levels of management.
•    Customer and service orientation.
•    Maintains poise and confidence under pressure.
•    Good communications skills.
•    Ability to work with little or no supervision and produce excellent results.
•    Excellent computer skills.
•    Strong written and verbal communication, administrative and organizational skills, and the ability to maintain a realistic balance among multiple priorities
•    Discretion. Maintaining confidentiality and exercising discretion is essential

Manager – RAN

Want to know more about us? We’ve got you! Please scroll to the end of the section to get to know us better.

Job Description

The Manager RAN is responsible for implementing the Radio Access Networks strategy to ensure that MTN is tactically deploying appropriate and catering for future Radio Network technology capabilities. The role is responsible for providing technical specialist support for the Radio Network, across all MTN OPCOs. The role also provides technical guidance and execution on the evolution and convergence of radio networks to a next generation IP network.

Context 

MTN is entering a new phase in its lifecycle where operational and commercial excellence has become critical for success. The urgency for change has become more heightened amidst increased competitive intensity across all markets in which MTN operates.  The Group’s Technology function must therefore ensure the successful delivery in context of:

• Rapidly changing ICT environment
• The geographic complexity of MTN’s foot print across Africa and the Middle East
• Management of executive and local shareholder expectations across all MTN OpCos 
• Achievement of top quartile operating efficiency and effectiveness through scale and common processes
• Driving growth through business intelligence and standardization to maximize business impact
• Management of customer and supplier expectations 
• Enhance MTN position as a leading network and system provider
• Constant dynamics and local challenges in the economic, regulatory and legal environments

Values

We at MTN are a purpose and value-led organization. At MTN, we believe that understanding our people’s needs and aspirations is key to creating experiences that delight you at work, everyday. We are committed to fostering an environment where every member of our Y’ello Family is heard, understood and empowered to live an inspired life.

Our values keep us grounded and moving in the right direction. Most importantly, they keep us honest. It is not something we claim to be. It is in our DNA.

As an organisation, we consider it our mission to create an exciting and rewarding place to work, where our people can be themselves, thrive in positivity and ignite their full potential. A workplace that boosts creativity and innovation, improves productivity, and ultimately drives meaningful results. A workplace that is built on relationships and achieving a purpose that is bigger than us

Our commitments go beyond an organisational promise. It is in our leadership and managerial ethos to meaningfully partner with our employees, customers and stakeholders with a vision to realise our shared goals.

Live Y’ello 

• Lead with Care
• Can-do with Integrity
• Collaborate with Agility
• Serve with Respect
• Act with Inclusion

Responsibilities

The Manager will be accountable to achieve the following objectives:

The Manager RAN will be accountable to achieve the following objectives:

• Provide input into the Group RAN planning, optimisation standards, with a key focus on ensuring coverage, quality of network and enhanced customer experience across the MTN Group.
• Identify and evaluate key local and global radio access technological trends, develop and implement strategies to counter / minimize possible impact on the architecture and integrity of current Radio Access Network and subsequent iterative rollouts.
• Provide RAN roadmap input, in line with the future network vision and communicate to Group Vendors and OPCOs.
• Engage with Network Vendors and Device OEMs on technical matters relating to RAN performance and quality.
• Engage with and support cross-functional technical teams (i.e. Core, Transport, OSS, Strategy) to ensure synergy across various departmental functions and improve network quality and overall MTN customer experience.
• Ensure deployment for Access and next generation IP Convergence – (i.e. services provided, target areas, spectrum strategy).
• Participate in the evaluation of Group RAN Vendors for Radio Access Networks, focusing on additional Spectrum Capacity, Cost Optimisation, Technology Assessment and Vendor Performance.
• Define dashboard KPI development and monitoring to manage RAN performance actively
• Co-ordinate trials and working groups for Radio Access Network initiatives across the Group, to fully utilise skills pool and encourage knowledge sharing and key learnings across the Group.
• Provide Technical support to relevant stakeholders on all Radio Access Network related issues.
• Assist in the resolution of problems relating to the Radio Access Network.
• Assist OPCOs with the execution of RAN rollout projects, in compliance with agreed implementation schedule.
• Confirm compliance with best practices and standards in the implementation of RAN rollouts.

Key Deliverables

• Support in shaping the development of the Group RAN strategy to ensure the selection and deployment of optimal technologies and vendors.
• Deployment of the strategy (services provided, target areas)
• Trend analysis in Radio Access technologies
• Ensure network quality and performance in all OPCOs
• RAN Dashboard (KPI Development and Monitoring: Performance) 
• Efficient CAPEX and OPEX spend

Role Dependencies

• Active support from the Group CTIO; General Manager: Converged Access; and Senior Manager RAN
• Various MTN OpCo’s Teams, CTOs / CPG Executives and teams 
• Understanding of the OpCo technology, business and regulatory context
• Alignment of OpCo and Group strategy initiatives
• Group Procurement

Responsibility towards: 

• Key customers: MTN OpCos, Group Technology, Group Strategy and M&A, Group Commercial
• Key suppliers: Key Technology Partners, Group Vendors, Relevant Industry Bodies

Qualifications

Education:

• Minimum of 4-year tertiary degree (B.Sc. Electrical / Communications Engineering)
• MBA or Masters advantageous
• Relevant Project Management certification (e.g. Prince 2 – advantageous) 
• Fluent in English 
• Fluent in French and Arabic (advantageous) 

Experience:

• Manager track record of 5 years or more; with at least 3 years in relevant sector / industry/ area of specialisation   
• Worked across diverse cultures and geographies advantageous
• Experience working in a medium to large organization 

Competencies:

• Strategy Implementers, Decisive Problem Solver, Best Practice Value Creator 
• Culture and Change Champion, Guiding People Manager, Relationship Builder 
• Results Achiever, Operationally Astute

Other:

• Regional and International Travel obligations

Coordinator – Duty Management

Want to know more about us? We’ve got you! Please scroll to the end of the section to get to know us better.

Job Description

Mission/ Core purpose of the Job: (Short description)
•    To recover normal IT Service Operation as quickly as possible following an Incident
•    Facilitate (where necessary) initiation, approval and implementation of the change management process

Responsibilities

Context: (Global influences, environmental / industry demands, organizational mission, etc.)
•Highly pressurized environment due to the Duty/Incident Manager being the single point of contact into the Technology Organization

Key Performance Areas: Core, essential responsibilities / outputs of the position (KPA’s)
Role Complexity:
•    Open an Incident Management record (analyze, categorize, prioritize and assign accordingly)
•    Maintain the Incident Management record to reflect evolving status of the incident
•    Assign the Incident Management record to an Incident Resolver
•    Analyze the incident to determine an appropriate workaround or resolution
•    Implement a workaround or resolution to facilitate resumption of normal IT Operational service (note that depending on the nature of the actions involved, actual implementation of a work-around or resolution is likely to be managed via the Change Management process)
•    Monitor the Incident Management tool queues to ensure that Incident Management records are managed effectively and efficiently
•    Invoke escalation of support efforts when necessary to ensure resumption of normal service operation (measured via Incident Management record ‘resolution’) within committed service levels
•    Provide communications regarding incident resolution status/outlook to impacted users, as appropriate to the impact of the incident
•     Raise Problem Management records (for high severity incidents or multiple incidents sharing the same symptoms) to SM Problem Management in order to drive identification of Root Cause (as an input to the Problem Management process)
•    Close the Incident Management record

Task Complexity:
•    Open an Incident Management record
•    Maintain and manage the Incident Management record to reflect the current status of the incident
•    Assign the Incident Management record to an Incident Resolver
•    Analyze the incident and determining appropriate workaround or resolution
•    Implement a workaround or resolution to facilitate resumption of normal service operation (note that depending on the nature of the actions involved, actual implementation of a work-around or resolution is likely to be managed via the Change Management process)
•    Monitor the Incident Management tool queues to ensure that Incident Management records are managed effectively and efficiently
•    Invoke escalation of support efforts where necessary to ensure resumption of normal service operation (measured via Incident Management record ‘resolution’) within committed service levels
•    Provide communications regarding incident resolution status/outlook to impacted users, as appropriate to the impact of the incident
•    If applicable, raise Problem Management records (for high severity incidents or multiple incidents sharing the same symptoms) to SM Problem Management in order to drive identification of Root Cause (as an input to the Problem Management process)
•    Close the Incident Management record

With an understanding that Incident Management is an IS cross functional process and not purely a Service Desk process, Incident Management team has responsibility to: 
•    Drive efficiency and effectiveness of all incident management related processes
•    Drive efficient and effective management of the IS escalations process, including taking ownership of escalated incidents until they are resolved.
•    Drive, develop, manage and maintain IT Operation and Testing knowledge management system within the ITSM CMDB tool
•    Monitor the effectiveness of incident management and make recommendations for and/or necessary improvements 
•    Drive, develop, manage and maintain complete process interaction procedures, documentation and other associated procedures
•    Provide stats for the weekly reports on incident trends and analysis
•    Drive, develop, manage, publish and maintain support documentation to assist IT frontline support personnel such as the IS Service Desk and EUS with information relating to the successful resolution of IT related requests/queries
•    Facilitate and provide staff training if so required, including basic overview of ITIL framework processes, MS Office applications used within MTN, i.e. Word, Excel, Outlook, PowerPoint, etc.
•    Ensure all IT teams follow the incident management process for every incident

It is always important that incidents are moved effectively through 1st, 2nd, and 3rd line support teams as appropriate.

Lateral dimensions of the position
Creativities (improvement/innovation inherent)
•    Be proactive rather than reactive, i.e. don’t only fix, prevent
•    Know and understand other areas of the business
•    Be involved

Vulnerabilities (control span)
•    Customer Perception
•    System interdependencies

Collaboration 
Responsibility towards:
1.    Direct reports: None
2.    Matrix reports: Incident Management and related (daily) reports
3.    Key customers: All users within regions 
4.    Key suppliers/partners: MTN users
5.    Relations: Users within MTN

Discretionary Space 
Independent thought and Judgment:
•    Troubleshoot and use discretion general user support

Qualifications

Education:

•    3 year degree/diploma in IT and/or Equivalent Experience
•    ITIL Certification

Experience:
•    Minimum 3 Years’ Shift Leadership experience in an IT Operations (ITSM) environment 
•    IT Service Management experience
•    Minimum of 3 years’ experience in an area of specialisation; with experience in supervising others
•    Experience working in a medium to large IT/ICT organization 
 

Training:
•    Leadership
•    Negotiation
•    Conflict resolution
•    Presentation and facilitation skills
•    ITIL fundamentals, including Service Operation

Competencies
Head – Big Picture Focus (10)
•    Analytical Thinker –   Manages the alignment and execution of tactical activities
•    Problem Solver –  Assists in solving business challenges but looks to others for advice and guidance
•    Operational Value Creator –  Executes on innovative commercial practices and identifies areas for continuous improvement

Heart – Emotionally Intelligent (20)    
•    Culture and Change Champion –  Role models ethical practices by living the MTN values and vital behaviours for others to follow
•    Supportive People Manager – Is self-aware and supports team capability development through opportunity creation for realising potential
•    Relationship Manager –  Builds relationships with customers and teams to uphold the MTN brand

Hands – Results Focused (50)
•    Results Achiever –  Drives team objectives and contributes to sustainability of results
Operationally Astute –  Clarifies priorities, plans, organizes and co-ordinates the work of others  

Knowledge:
•    Expert knowledge of information systems and operational processes, across platforms
•    Expert knowledge of leadership and management skills
•    Expert knowledge of ITIL skills
•    Knowledge of the Telecommunications industry (preferred)
•    Expert Knowledge of a customer focused call centre
•    Overall IT Knowledge – Unix –Linux – Wintel – Database
    
Skills / physical competencies:
•    Overall Delivery knowledge of MTN account
•    Awareness of the Major Incident Management process
•    Capable of making decisions
•    Good communicator
•    Good negotiator

Behavioral qualities:
•    Good communication skills
•    Logical thinker
•    Time and goal driven
•    Prepared to work long hours
•    Cope under pressure

General working conditions (e.g. shift work, driver’s license, specific tools, special clothing, environmental requirements, etc.)
•    Work in a shift environment
•    Work long hours
•    Must have own transport
•    Dial in facilities 
•    Cellphone

Required Skills

• Leadership • Negotiation • Conflict resolution • Presentation and facilitation skills • ITIL fundamentals, including Service Operation

About Us

We are a purpose and value-led organization.

At MTN, we believe that understanding our people’s needs and aspirations is key to creating experiences that delight you at work, everyday. We are committed to fostering an environment where every member of our Y’ello Family is heard, understood and empowered to live an inspired life.

Our values keep us grounded and moving in the right direction. Most importantly, they keep us honest. It is not something we claim to be. It is in our DNA.

As an organisation, we consider it our mission to create an exciting and rewarding place to work, where our people can be themselves, thrive in positivity and ignite their full potential. A workplace that boosts creativity and innovation, improves productivity, and ultimately drives meaningful results. A workplace that is built on relationships and achieving a purpose that is bigger than us. This is what we want you to experience with us!

Our commitments go beyond an organisational promise. It is in our leadership and managerial ethos to meaningfully partner with our employees, customers and stakeholders with a vision to realise our shared goals.

We are delighted that you are considering us as your career partner to make a mark in the world. We look forward to your application!

Senior Consultant – PMO Manager

Want to know more about us? We’ve got you! Please scroll to the end of the section to get to know us better.

Job Description

•The Senior Consultant PMO Manager is accountable for driving the maturity, effectiveness, and strategic alignment of the Project Management Office (PMO) within the Converged Solutions (CS) business unit.

•This role provides thought leadership and oversees the execution of a portfolio of cross-functional, non-customer-facing initiatives, ensuring they are delivered on time, within scope and budget, and in alignment with the organization’s transformation agenda and strategic priorities.

•Operating as a strategic advisor, the Senior Consultant partners with executive and senior business stakeholders to embed enterprise-grade project governance frameworks, optimize resource allocation, and enable decision-making that accelerates value delivery and operational excellence across the CS unit.

•The role also mentors internal project managers, uplifts project management capabilities across the function, and continuously evolves PMO practices to drive business agility and sustainable performance.

Responsibilities

Strategy Enablement and Implementation

•Lead the implementation and continuous improvement of PMO strategies as a support function, aligning with the business objectives of the Business Lines.

•Design and embed PMO frameworks that govern non-customer-facing project execution across CS.

•Create comprehensive project plans, outlining key milestones, resources, timelines, and risk mitigation strategies.

•Serves as the central point of coordination for all Converged Solutions projects, ensuring that internal project deliverables are met on time and within scope.

•Partner with senior stakeholders to ensure cross-functional project alignment and prioritization.

•Coordinate with Customer Project Managers and BL Project Managers to ensure alignment between internal and external project milestones.

•

Operational Delivery

•Manage a portfolio of complex, high-impact initiatives, ensuring timely delivery, resource optimization, and benefit realization. Ensure the execution of CS projects from initiation to completion, ensuring operational excellence.

•Collaborate with internal project managers in BLs to ensure alignment of non-customer-facing project strategies with overall business objectives.

•Lead cross-functional project teams, driving accountability, operational excellence, and performance outcomes.

•Track and monitor project timelines, adjusting schedules as necessary to account for changes or delays.

•Ensure the successful implementation of new platforms and strategic initiatives, focusing on operational efficiency and scalability.

•Support capability development through mentoring and uplifting project management practices.

•Set clear objectives and responsibilities for team members involved in projects, ensuring accountability and performance tracking.

•Mentor and coach project team members, helping them develop their skills and achieve project goals.

Reporting

•Provide strategic, consolidated project reporting and insights to senior leadership, enabling effective decision-making.

•Maintain accurate, consolidated dashboards and documentation for project status, risks, and financials. Ensure accurate tracking of project deliverables and provide real-time updates on project progress and any challenges encountered.

•Enable transparency and traceability across all internal initiatives.

•Prepare and present regular project status reports, including key milestones, risks, and financial updates, to senior management and stakeholders.

•Maintain clear documentation of project plans, status reports, and meeting minutes to ensure transparency and accountability across teams.

People & Culture Management

•Enable and model healthy employee relations and collaborative teamwork. Coach and guide colleagues where required

•Contribute to building a culture  of continuous evaluation and improvement. Drive a culture of high performance, accountability and consequence management.

•Take ownership of own personal development plans. Maintain self-development and knowledge in all required areas through learning and research

•Identify own as well as functional training needs.

•Act as an ambassador for the team by living the Brand values and vital behaviours and changing and influencing employees’  behaviour.

•Make the environment the best place to work. Foster professionalism, loyalty and commitment to the organization. Build the Company’s brand to be the employer of first choice

Governance, Policies, Procedures

•Drive the implementation of project governance standards, tools, and templates that facilitate standardized project execution across both PMO and BL project managers.

•Ensure clear project objectives, scope, and deliverables are defined and aligned with governance standards.

•Document and maintain a project plan, incorporating timelines, resource allocation, and milestones, adhering to governance guidelines.

•Maintain a governance reporting framework, providing timely updates on project progress, risks, and decisions required from governance forums.

•Proactively identify project risks and issues, escalate them through appropriate governance channels, and monitor mitigation actions.

•Ensure adherence to the organization’s project governance framework, including approvals, decision-making processes, and required documentation.

•Maintain a risk register in compliance with governance processes, ensuring all risks are tracked, evaluated, and managed.

•Facilitate collaboration between internal teams and partners to drive joint initiatives and resolve issues.

•Ensure effective implementation of (and compliance towards) legislative requirements and company policies, processes, and procedures.

•Manage and provide solutions to escalations that have multiple processes / functions impact on critical path of service delivery.

•Continuously review key risks, issues and dependencies and set mitigation actions. Proactively flag and escalate issues and manage impacts on resources, cost and productivity.

Qualifications

Education

•Minimum 4-year bachelor’s degree in project management, Business Administration, Engineering, or a related field.

•Project Management Professional or PRINCE2 certification will be advantageous.

Experience

At least 7 years’ experience in experience in project management;

•Proven experience in managing both customer-facing and internal/non-customer-facing projects, ideally in the telecommunications or technology industry.

•Experience in working with cross-functional project teams and implementing process improvements is highly desirable.

•Experience with change management practices and the ability to work collaboratively across different business units.

•Worked across diverse cultures and geographies.

Experience working in a medium to large organization

General Manager – Artificial Intelligence Center of Excellence

Want to know more about us? We’ve got you! Please scroll to the end of the section to get to know us better.

Job Description

The General Manager: AI Centre of Excellence will be responsible for driving AI strategy, execution, and governance across the organization. The incumbent will be responsible for setting the vision, defining AI roadmaps, and ensuring that AI initiatives deliver tangible business value.

The GM will oversee a team specializing in AI platform architecture, AI solution design, AI infrastructure, program governance, and AI value realization. They will establish best practices, ensure AI models are ethical and compliant, and drive innovation to maintain a competitive advantage.

The role will be instrumental in defining AI investment priorities, aligning initiatives with business objectives, and fostering a culture of AI-driven decision-making. The role requires a blend of deep technical expertise, strategic foresight, and strong leadership to build a high-performing AI organization that continuously evolves with emerging technologies and industry trends.

Job Outcomes and Results

• Develop and implement a strategic AI roadmap aligned with business priorities to ensure sustainable value creation and measurable impact
• Oversee the successful deployment of AI solutions that optimize processes, enhance customer and employee experiences, and improve business performance
• Drive AI ethics, governance, and compliance standards to ensure responsible AI adoption & mitigate risks related to data privacy & security
• Strengthen AI infrastructure and architecture, ensuring seamless integration of AI tech into existing business systems and processes
• Establish AI performance measurement frameworks and KPIs to track value realization, ensuring AI investments deliver tangible business outcomes
• Build and lead a high-performing team, fostering a culture of collaboration, experimentation, and continuous learning

Values

We at MTN are a purpose and value-led organization. At MTN, we believe that understanding our people’s needs and aspirations is key to creating experiences that delight you at work, everyday. We are committed to fostering an environment where every member of our Y’ello Family is heard, understood and empowered to live an inspired life. 

Our values keep us grounded and moving in the right direction. Most importantly, they keep us honest. It is not something we claim to be. It is in our DNA.

As an organisation, we consider it our mission to create an exciting and rewarding place to work, where our people can be themselves, thrive in positivity and ignite their full potential. A workplace that boosts creativity and innovation, improves productivity, and ultimately drives meaningful results. A workplace that is built on relationships and achieving a purpose that is bigger than us. 

Our commitments go beyond an organisational promise. It is in our leadership and managerial ethos to meaningfully partner with our employees, customers and stakeholders with a vision to realise our shared goals.

Live Y’ello

• Lead with Care
• Can-do with Integrity
• Collaborate with Agility
• Serve with Respect
• Act with Inclusion

Responsibilities

The General Manager: AI Centre of Excellence will:

• Define and drive the strategic vision, ensuring alignment with the organization’s broader digital transformation and business strategy
• Lead the design and implementation of enterprise AI infrastructure, ensuring scalability, security, and seamless integration with existing IT ecosystems
• Oversee AI program governance, ensuring AI initiatives adhere to regulatory requirements, ethical AI principles, and organizational compliance frameworks
• Ensure development of architecting scalable, high-performance AI platforms tailored to meet the unique requirements of MTN applications, such as customer service automation, predictive maintenance, network optimization, and fraud detection in alignment with business objectives
• Oversee the design and implementation of robust, scalable, and innovative AI solutions, managing the entire end-to-end AI solution blueprint and roadmap ensuring alignment with the MTN’s technical and architectural standards
• Oversee the design of scalable, modular solutions that efficiently accommodate growing data volumes, user demands and evolving business needs, while enabling future upgrades and AI advancements
• Develop a scalable AI infrastructure strategy aligned with enterprise-wide digital transformation goals, ensuring a high-performance and secure foundation for AI workloads
• Develop AI performance tracking mechanisms, defining clear KPIs to assess the effectiveness of AI initiatives and optimize AI model performance
• Drive continuous improvement in AI deployment methodologies, adopting best practices to accelerate AI model development, testing, and deployment
• Establish AI ethics and risk management guidelines, ensuring AI solutions align with MTN values and regulatory requirements
• Oversee AI infrastructure investments, ensuring alignment with long-term business objectives and emerging technology trend
• Identify emerging AI technologies and assess their potential impact on business operations, positioning the organization for future AI advancements
• Oversee AI data management and governance, ensuring AI models are trained on high-quality, unbiased data to produce reliable and ethical outcomes
• Lead the strategic establishment and ongoing governance of standards, processes, and frameworks across all AI programs, ensuring the programs comply with industry best practices and strict adherence to regulatory requirements

Qualifications

Education:

• Bachelor’s degree in Computer Science, Data Science, Information Technology or a related field
• Relevant certifications in AI/ML, Cloud Architecture (preferred)

Experience:

• 10+ years of experience in AI Strategy, deployment, and optimization, ideally within large-scale telecom environments
• Proven track record of leading AI strategy, governance, and execution at scale within large organization
• Expertise in AI infrastructure, Solution Architecture, cloud platforms, and enterprise AI applications across industries
• Strong experience in AI governance, ethics, risk management, and compliance with regulatory standards

Skills:

• Proficiency in AI and machine learning frameworks (TensorFlow, PyTorch, Keras)
• Proficient with public cloud platforms (AWS, Azure, Google Cloud) for AI and telecom solutions
• Experience in containerization and orchestration tools (e.g. : Docker, Kubernetes) for AI deployment
• Strong understanding of telecom networks (5G, IoT, edge computing) and how AI can optimize them
• Experience with MLOps practices for managing AI model lifecycles
• Strong Understanding of AI Model Deployment & MLOps

Required Skills

AI security, risk management and Data privacy enforcementAI solution integration with enterprise platformsAI/ML Frameworks (TensorFlow, PyTorch, Keras)API Integration & Microservices ArchitectureAutomation and Intelligent process automationCloud based AI Architecture & infrastructure managementGenerative AI application and NLP techniquesMLOps & Model Deployment (CI/CD for AI models)Scalable AI model lifecycle managementTelecom Network Architecture (5G, IoT)

About Us

We are a purpose and value-led organization.

At MTN, we believe that understanding our people’s needs and aspirations is key to creating experiences that delight you at work, everyday. We are committed to fostering an environment where every member of our Y’ello Family is heard, understood and empowered to live an inspired life.

Our values keep us grounded and moving in the right direction. Most importantly, they keep us honest. It is not something we claim to be. It is in our DNA.

As an organisation, we consider it our mission to create an exciting and rewarding place to work, where our people can be themselves, thrive in positivity and ignite their full potential. A workplace that boosts creativity and innovation, improves productivity, and ultimately drives meaningful results. A workplace that is built on relationships and achieving a purpose that is bigger than us. This is what we want you to experience with us!

Our commitments go beyond an organisational promise. It is in our leadership and managerial ethos to meaningfully partner with our employees, customers and stakeholders with a vision to realise our shared goals.

We are delighted that you are considering us as your career partner to make a mark in the world. We look forward to your application!

Click here to apply

We wish you all the best with your applications