Gautrain Management Agency Vacancies

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Specialist: Commercial Management and Dispute Resolution

VacancyNumber
GMA/033/2026
Title
Specialist: Commercial Management and Dispute Resolution
Job Type
Skilled
Experience Level
Skilled
Job Details

Key Job Purpose:

To provide support in the following areas:

Management of commercial and contractual matters with regard to the Concession Agreement
Review and drafting of commercial contracts and SLAs and assisting in the application of conditions of contract where applicable
Business development initiatives and revenue enhancement opportunities for the Gautrain Project and the Gautrain Management Agency
Lifecycle management, assurance and oversight into PPP Agreement/s and other contracts within the business
Key Outcomes:

This specialist role will provide support and assist in the following key functions within the sub-unit:

Oversight of the Concession Agreement and management of project and commercial risks.
Management of process for project claims against, and by the agency, and prepare position papers, opinions, memoranda and reports to enable decision making.
Identification and managing risks related to commercial and contractual matters.
Lifecycle management of disputes including prevention, management and resolution in terms of the Concession Agreement and good industry practice as well as implementation and enforcement of the resolutions.
Providing legal and commercial support to GMA team relating to aspects of the Concession Agreement.
Research and advisory on legislative and commercial considerations to support business strategic intent and outputs
Ensure compliance with the province’s commercial & contractual obligations in terms of the Concession Agreement.
Contract management of any support service provider contracts procured to support the role. This includes undertaking procurement process, budgeting and cost management, management of contracts and governance.
Support and enable strategic business projects, interventions and enhancements including Development of business strategies, commercial cases, processes and procedures for GMA.
Assurance of compliance with the legislative and governance framework within which the GMA functions.
DETAILED ROLE PROFILE OUTLINE

Assurance over GMA commercial and disputes processes and deliverables

Develop and support in process development and improvement including drafting processes, getting process signed, oversight on processes, continuous improvement; development of templates.
Development of presentations and other communication tools including ensuring clear and relevant messaging.
Co-ordinating and managing meetings including record keeping for same.
Managing stakeholders at all levels to ensure delivery of strategic objectives
Monitoring and tracking of all Commercial & Contracts correspondence including timeous contractual responses in line with the Concession Agreement
Ensuring efficient and effective document management processes.
Drafting, review and analysis of contractual correspondence, position papers, documents and SLAs including advising on commercial risk implications
Initiate and respond to all correspondence relating to claims and commercial matters.
Develop and implement systems to manage the commercial opportunities, risk and claims in the GMA.
Liaise with the Concessionaire and third parties re. commercial contract implementation and claims and variations to the Agreement.
Support and provision of input into project and business documentation in terms of the CA, GMA ACT and any other legislative requirements
Preparation of documentation and reporting on any claims, disputes and commercial matters.
Review of various types of project documents including concession agreements, project reports, legal agreements, financing documents, etc. and advise accordingly.
Advising in procurement for service contracts between the GMA and the private sectors/service providers.
Providing commercial & contractual support and guidance to the GMA team with respective to transactions.
Drafting of processes and procedures in accordance with best practice for commercial & contracts business unit including providing input in the greater GMA policies and procedures
Provide input into the negotiation of transactions and strategic inputs into commercial revenue enhancements for Gautrain Management Agency
Review of key documents and correspondence submitted by the Concessionaire related to operational matters for risk and commercial implications arising from the Concession Agreement.
Qualification and Experience

Qualifications

Minimum:

Three-year qualification in Law; Commercial Law; BCom (Finance)
Ideal:

Post graduate Degree or Diploma in Commercial, Legal and project related matters.
Experience

Minimum:
3 years’ experience in the commercial space including preparation of contractual documents, co-ordination, negotiations and claims or experience aligned with the above specification.
Ideal:
3 years’ experience in management of PPP contracts, understanding of commercial and contract management
PPP certification will be advantageous
Preparation of contractual deviations, negotiations and claims.
Alternative Dispute Resolution
Infrastructure related project experience
Knowledge:
Public Private Partnerships
Commercial & contract law
Knowledge and understanding of the management of large infrastructure project contracts
Well-developed stakeholder management skills
Strong analytical skills
Tenacity to remain resolute in the face of challenges
Understand legal and contractual terminology
Core Competencies (Compulsory)

Professional and Ethical Behaviour
Personal Effectives
Customer Centricity
Teamwork and Collaboration
Digital Astuteness
Lifelong Learning
Effective Communication
Job Specific Competencies (Compulsory)

Analysis and Innovative Problem Solving
Programme and Project Management
Data Driven Decision Making
Achievement Orientation
Relationship Building and Networking

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Specialist: Human Capital, Learning and Development

VacancyNumber
GMA/032/2026
Title
Specialist: Human Capital, Learning and Development
Job Type
Skilled
Experience Level
Skilled
Job Details

Key Job Purpose:

Develop, Manage and Implement the integrated Learning and Development (L&D) Strategy in line with performance and Talent Management to support talent practices & processes which enable identification and mitigation of succession risks for critical roles.
Develop, manage and implement L&D Programmes that support continuous Organisational Performance Improvement, which will enable the organisation to achieve its strategic objective of becoming a high performing organisation and promote a culture of learning within the GMA.
Key Outcomes:

Develop, Manage and implement Learning and Development strategy
Plan, Develop, Manage Learning and Development initiatives and activities
Develop, manage and implement the Graduate Development programme;
Ensure effective budget management of the Learning and Development
Develop, Manage and implement the on-boarding programme.
Supporting the management of Talent Acquisition.
Supporting the management of Talent Management
DETAILED ROLE PROFILE OUTLINE

Develop, manage and implement the Learning and Development strategy.

Develop and review L&D policies and procedures.
Manage, coordinate and monitor the L&D interventions within the GMA.
Research and conduct Training needs analysis within the organization.
Develop and facilitate internal L&D Programmes as per individual, groups and units
Effectively manage and monitor training budget and programme expenditure in order to demonstrate return on investment.
Ensure effective implementation of Individual Development Plans and coordination of training;
Manage the implementation of the Competency Framework Mode across the business units.
Plan and coordinate L&D programs interventions and activities.
Monitor and evaluate L&D programs in line with strategy.
2.Manage the implementation of Talent Management in line with the Learning and Development Strategy:

Conducts research and keeps abreast with best practice regarding talent management to Ensure alignment with L&D and Career Management Policies and Procedures;
Ensure consistence application of the L&D policies and procedures in the organisation;
Proactively identify gaps and develop appropriate interventions in line with Performance Management System;
Manage and conduct trend analysis to identify talent issues before they adversely impact on business performance;
Monitor and evaluate the effectiveness of all training and talent activities, with a specific focus on the L&D benefits delivered to the organization.

Effective budget management of the Learning and Development

Engage with head of unit regarding the allocation of the L&D approved budget.
Implement and report on the L&D budget and activities.
Provide advice to head of units regarding their allocated budget spent.
Ensure effective implementation of the L&D budget.

Organising and Implementation of the Graduate Development Programme (GDP)

Development of the Graduate Development Programme
Facilitation of the internal and external analysis (benchmarking) of the programme
Engagement of the internal stakeholders e.g. Management team and the organization
Project managing the GDP
Organising the GDP Committee
Developing a GDP training plan including the On-Boarding Programme
Monitoring and Evaluating the programme

Organising and Implementation of the Graduate Development Programme (GDP)

Manage Talent acquisition processes and procedures

Development and implementation of recruitment process and policy for the GMA.
Management of all administration associated with the recruitment process such as requisition and advertising.
Advise line managers in relation to recruitment and selection policies and procedure requirements, to facilitate shared responsibility to ensure that recruitment processes are effectively implemented.
Maintain up-to-date and accurate recruitment plan in order to be able to prioritize staffing needs.
Facilitate or coordinate the Implementation of the Recruitment Plan.

Develop and Manage the On-boarding programme

Designing and develop an appropriate on-boarding programme.
Facilitation off, and coordinate on-boarding processes.
Supports new employees through the orientation period.
Partner with line managers to implement effective onboarding processes.
Monitor and evaluate the effectiveness of the on-boarding programme.

Provide proactive Human Resources advice and guidance to business units (Business Partner)

Conducts quarterly meetings with respective units to understand the business needs.
Consults with line management, providing HC appropriate guidance where needed.
Analyzes trends and metrics in partnership with the HC Head to develop solutions, programs and policies.
To establish and develop a dialogue and relationship with head of business units and other executives to understand the key issues associated employee (Performance and productivity) relations and engagements;
Provide day-to-day performance management guidance to line management (e.g., coaching, counseling, career development, disciplinary actions).
Work closely with management and employees to improve work relationships, build morale, and increase productivity and retention.
Provides HC policy guidance and interpretation.
Provides guidance and input on business unit.
Qualification and Experience

Qualifications

Minimum:

National Diploma in Human Resources, or related qualification
Ideal:

Appropriate Bachelors’ Degree in Human Resource Management/Psychology or Training and Development will be an added advantage.
Experience

Minimum:
Three (3) years HR management experience or related field
Ideal:
At least four (4) years’ experience or more in HR management
Experience in HR policies, HR Compliance and Labour / Employment management.
Training

Minimum:
Understanding of the HR Value Chain and Processes
Report Writing
Computer Literacy
Legislative framework
Ideal:
General Practices in Human Resources Management.
Knowledge:
Comprehensive knowledge of the following legislations:
Skills Development Act, Employment Equity Act, Basic Conditions of Employment Act and Labour Relations Act
INHERENT JOB REQUIREMENTS

Managerial and Technical Competencies:

Ability to maintain a high level of accuracy in preparing and entering information and attention to detail;
Ability to work with sensitive and confidential information and maintain the utmost confidentiality in employee information;
Record keeping and data analysis skills;
Strong customer service focus and ability to communicate effectively with employees and management;
Generic Competencies:

Computer Literacy
Analytical
Decision making
Negotiation
Problem solving
Planning and organizing skills
Verbal and written communication
Report writing

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Specialist: Business Planning

VacancyNumber
GMA/045/2026
Title
Specialist: Business Planning
Job Type
Skilled
Experience Level
Skilled
Job Details

Key Job Purpose:

The purpose of the role is to provide to support to the Commercial Unit in respect of the following:

Administrative support for the Commercial Unit
Support the Commercial Unit in respect of all business planning matters
Support the Commercial Unit in respect of all corporate strategy matters
Key Performance Areas:

Executive Support
Corporate Strategy Support
Business Planning Support
DETAILED ROLE PROFILE OUTLINE:

a) Executive Support

Providing administrative assistance, such as writing and editing e-mails, drafting memos, and preparing communications on the executive’s behalf
Maintaining comprehensive and accurate records and minutes of critical meetings
Organizing meetings, including scheduling, sending reminders, and organizing catering when necessary
Managing the Executive’s calendar, including making appointments and prioritizing the most sensitive matters
Conduct comprehensive research and analysis ahead of critical meetings
Packaging and development of reports for critical meetings
b) Corporate Strategy Support

Support the development and refining the organization’s vision, mission, and overall strategy
Facilitate strategic discussions and workshops with senior leadership to align on business priorities
Create and maintain a comprehensive roadmap for the organization’s strategic goals over 3, 5, or 10 years (incl. SP, APP and AOP)
Conduct in-depth research on industry trends, market dynamics, and competitive landscapes
Identify potential risks and opportunities that could impact the organization’s strategy
Support the development of Key Performance Indicators (KPIs) in line with SMART principles to measure the success of the strategic initiatives
Support with the monitoring of the GMA’s performance against its strategic goals and priorities
Support the regular updates and reporting to MANCO, Board sub-committees and the GMA Board
c) Business Planning Support

Support the development of credible financial models underpinned by best practice, commercial and financial logic
Conduct detailed analysis of income statements related to the opportunities identified by the Commercial Unit
Conduct ratio analyses (performance, efficiency, liquidity, solvency etc.) related to opportunities identified by the Commercial Unit
Support the development of FCF statements related to potential opportunities identified by the Commercial Unit
Support the development of detailed investment models, leverage DCF model and NPV analysis in line with best practice
INHERENT JOB REQUIREMENTS:

Qualifications: Minimum, three-year qualification or equivalent in, commerce, legal or management

Ideal: BCom

Experience: Minimum, Four (4) years’ experience in consulting, or corporate strategy

Training: Minimum

Advanced computer skills (MS Office Suite)
Research and analysis
Interpersonal Communication skills
Ability to coordinate and manage projects
Must be proficient in MS PPT, MS Word and MS Excel
Skills and Knowledge:
Time management and ability to meet deadlines
Verbal and written communication skills
Strong organizational skills and ability to multitask
Problem-solving and decision making
Proactivity and self-direction
OTHER REQUIREMENTS:

Integrity, Confidentiality and Reliability
KEY RELATIONSHIP INTERFACES:

Internal Relationships (to the GMA Group):

All GMA Staff.
External Relationships (with departments and other key parties):

Service Providers.
Attorneys on GMA’s Panel.
Gauteng Department of Roads & Transport.
National Department of Transport.
Gauteng Provincial Treasury.
Regulatory authorities.
Gauteng Legislature.

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Specialist: Revenue

VacancyNumber
GMA/044/2026
Title
Specialist: Revenue
Job Type
Skilled
Experience Level
Skilled
Job Details

Key Job Purpose:

To execute all revenue & Drivers Learners Testing Centre (DLTC) Transactions of the GMA
To deliver accurate and timely accounting processing, financial administration and accounting support to the Finance Unit
Key Outcomes:

Management of the accounts receivable function at the GMA
Reconciling all revenue and DLTC transactions
Assist with ad-hoc accounting and administration functions
DETAILED ROLE PROFILE OUTLINE:

Activities:

Revenue Management

Monitor and oversee the receipting of all revenue transactions, ensuring accuracy and completeness.
Record all revenue collected in the correct accounts and categories in line with GMA’s chart of accounts.
Verify that all transactions are supported by valid documentation (e.g., invoices, receipts, proof of payment).
Ensure correct application of approved tariffs and billing structures for services rendered at DLTC
Perform daily, weekly, and monthly reconciliations between system records, bank statements, and physical receipts.
Investigate and resolve discrepancies between revenue collected and revenue recorded.
Prepare reconciliation schedules and submit for review and audit purposes.
Monitor revenue trends and compare actual collections against forecasts and targets.
Identify variances and provide commentary to support financial planning and decision-making.
Assist in developing revenue projections for budgeting purposes

Compliance & Internal Controls

Ensure revenue processes comply with PFMA, Treasury Regulations, and GMA financial policies.
Implement and monitor internal controls to safeguard revenue and prevent fraud or misappropriation.
Support internal and external audit processes by preparing and submitting required documentation.
Conduct periodic reviews of revenue procedures and recommend improvements to strengthen compliance.
Maintain audit trails and ensure proper filing and archiving of revenue records.

System & Process Oversight

Monitor the use of revenue systems (e.g., DLTC platforms, financial systems) to ensure data integrity and process efficiency.
Identify system issues or process bottlenecks and collaborate with IT and finance teams to resolve them.
Participate in system upgrades or enhancements to improve revenue management functionality.
Ensure that revenue data is accurately captured, updated, and reported in line with financial reporting standards.

Stakeholder Engagement

Liaise with DLTC operational teams to ensure alignment between service delivery and revenue collection.
Provide training and support to DLTC staff on revenue procedures, system usage, and compliance requirements.
Engage with external stakeholders (e.g., suppliers, customers, government departments) to resolve revenue-related queries.
Foster collaborative relationships with internal departments (e.g., Procurement, Finance, Audit) to support end-to-end revenue processes

Reporting & Analysis

Prepare and submit monthly revenue reports to the Manager: Revenue, highlighting trends,
Analyse revenue performance against targets and provide insights to support decision-making.
Track and report on outstanding revenue, including aged receivables, and support recovery efforts.
INHERENT JOB REQUIREMENTS:

Qualification and Experience:

Minimum: Diploma/Degree in Accounting/Finance

Ideal:

Degree or similar qualification in accounting
Pastel, SAGE or similar financial package
MS Office
MS Excel
Experience: Minimum 3-5 years’ relevant experience in finance/accounts receivable
Ideal: 3 years financial administration and accounts receivable/revenue collection
Knowledge:
Knowledge of Public Sector, practices, processes and systems.
Knowledge of PFMA
Treasury and Provincial Financial prescripts
Technical Competencies:

General accounting functions
Revenue/Accounts receivable
Generic Competencies:

Quality (cost conscious, accuracy, productivity, punctual, results oriented, meeting of deadlines, value adding, relevancy in service delivery)
Excellent interpersonal and communication skills
Stakeholder orientation (client focused, responsive, approachable, dependable)
Working experience on Pastel or Sage X3
Needs to work independently as well in a team
Must meet tight deadlines and therefore work well under pressure
Good time management
Results oriented with attention to detail
OTHER REQUIREMENTS:

It is further required for the incumbent of the post to be willing to work long hours and during weekends should a need arise;
Clear ITC and criminal record
Valid driver’s license
KEY RELATIONSHIP INTERFACES:

Internal Relationships (to the GMA):

All GMA Staff
GMA MANCO
External Relationships (with departments and other key parties):

National and Provincial Treasury;
National and Provincial Transport Departments;
Auditor General;
GMA Banking Institution.

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Specialist: System Integration

VacancyNumber
GMA/041/2026
Title
Specialist: System Integration
Job Type
Skilled
Experience Level
Skilled
Job Details

Key Job Purpose:

Responsible for ensuring multiple complex railway subsystems function together efficiently and safely.
Managing technical aspects, interfaces, and integration processes from planning to commissioning of railway systems.
Leading the integration of engineering systems within the Gautrain System and providing technical support to the technical leads to support integration. This includes integration of railway systems where required to achieve an integrated System (as per EN 50126).
Supporting the development of an integrated solution and system in accordance with ISO 15288 and EN 50126, including the development of interface matrices, interface registers, interface control documents, interface requirements, hazard and operability analysis and other work required to ensure an integrated solution.
Managing applicable stages of project lifecycle from initiation through to project execution, handover / commissioning and project close out with respect to deliverables, approved budget, schedule and compliance with statutory requirements for safety, quality and environment.
Responsible for research, technology forecasting, innovation and obsolescence management.
Key Outcomes:

Compliance to the System Asset Maintenance and Management Plan.
People management and leadership
Project management
Interface management of integrated projects within the organization and externally
Project assurance from initiation, planning, execution, monitoring, control and close out
Technology management
Integrated technical reviews
Project financial management
DETAILED ROLE PROFILE OUTLINE

Support and if necessary leads technical and system Management compliance of the Concessionaire to the System Asset Management Plan

Lead the technical aspects of sub-systems (e.g., track, OCDS, signalling, rolling stock, telecoms) and managing the integration process from design through testing and commissioning.
Provides technical expertise and guidance to designers using engineering standards, principles and practices to ensure integration within the System development and ensures integration approach aligns with engineering standards
Produce integrated project reports
Lead the review incident reports from the board of inquiries and derive conclusively

Interface Management

Developing integration frameworks and implementing strategies to manage technical interfaces between different systems and stakeholders, ensuring timely coordination and resolution of issues.
Provide input into interoperability plans
Provide input in system acceptance plans
Develop integrated System handover process
Supports and as necessary leads the development and tracks interface registers and interface control documents
Analyse user requirements, develop solutions and oversee the implementation and maintenance of systems in GMA operations.

Design and Development Coordination with due regard to safety and assurance and risk Management

Overseeing the progress of sub-system design activities and coordinating with internal and external design team
Implementing processes for system safety, including CDM (Construction Design and Management Regulations) and CSM-RA (Common Safety Method for Risk Assessment), as well as verification and validation (V&V) and system assurance.
Supports and as necessary leads the development of interface risks and corresponding mitigation identifying and resolving interface and integration conflicts, often by providing technical proposals, and supporting risk-based assurance initiatives.

Perform an assurance function over the projects as per relevant project lifecycle, from initiation, planning, execution, monitoring, control and close out

Conduct the different phases of feasibility studies and investigate alternative options.
Drawing up plans for new designs, supporting quality control on projects, and overseeing execution of projects.
Ensure that projects are conducted within the required parameters including schedule, cost, quality and sustainability during project execution.
Monitor progress on the deliverables as required.
Provide input and technical expertise in all Gautrain projects as necessary.

Provide and lead integrated technical reviews

Supports technical reviews of design submittals, including for outsourced contracts, for compliance with standards, technical requirements, and codes, Interdisciplinary Design Review (IDR) and System Engineering (SE) processes and principles.
Supporting reviews and reporting on testing and commissioning plans, submittals, and activities for compliance with technical requirements, standards, and regulatory requirements, including for outsourced contracts.
Supports the review and acceptance of assurance deliverables by providing integration level reviews.
Conduct inspections of the work done and advise on the sign off process.

Assure compliance of the Concessionaire to the relevant legislative requirements

Provide input into assuring Concessionaire’s compliance to National Railway Safety Regulation Act, Occupational Health and Safety Act, GMA Act, Concession Agreement, etc.
Compliance with the relevant maintenance standards and specifications of assets, e.g. Network Rail for Track, Transnet track manual, The Bridge Code, National Building Regulations for stations, and internationally acceptable standard specifications.
7.Provide input into the development and implementation of new technologies that will modernize the railway infrastructure asset maintenance and management.

Provide input into studies, surveys, research and projects relating to modernization of the Gautrain system.

Provide input into the development of infrastructure budget requirements for both OPEX and CAPEX

Provide input into the operational and capital expenditure budgets
Provide budget forecast and expenditure control systems on projects within your control.
Perform planning for projects to achieve quality deliverables, time schedule and cost.
9.Other Activities

Manage client interface and stakeholders, e.g. Concessionaire, Municipalities, PRASA etc.
Technical input into tendering process for projects, i.e., costs, specifications, criteria etc.
Conduct respective design studies, engineering calculations, design reviews, validations, and approvals.
Ensure compliance to specific engineering procedures for project execution, i.e., document control Systems, configuration management.
Implement cost controls and evaluation of payment certificates.
QUALIFICATION AND EXPERIENCE

Qualification

Minimum:

Minimum NQF 7 level qualifications in Engineering and Built Environment
Driver’s License
Computer proficiency
Ideal:

Bachelor of Science or equivalent in Engineering and Built Environment
Professional registration with ECSA or equivalent
Experience:

Minimum:
A minimum of four (4) years of experience in railway multidisciplinary projects
Proficient in System engineering knowledge and functional duties to be able to support the representation of the discipline including understanding of ISO 15288.
Proficient in development, management and tracking of integration related tasks.
Proficient in system assurance principles and practices in accordance with EN 50126.
Knowledgeable in the implementation of processes for the analysis and interpretation of operating and maintenance-based data including FRACAS, FMECA, and RAM Analysis used to monitor the status of asset class and support the development of RAMS requirements and leading indicators.
Knowledgeable in the oversight, evaluation, and assurance of system integration processes and principles to achieve performance metrics, develop and realize KPI’s for the asset class or systemwide function for reliability, availability and performance requirements consistent with the organizational strategic plan, customer level of service and business objectives
Knowledgeable and able to deploy the systems engineering process for the asset class or systemwide function engineering discipline including for system integration, requirements management, configuration management, integrated design, logistics management and interface management
Training:
Minimum:
Project Management
Railway Infrastructure management systems
Occupational Health & Safety Act 85 of 1993
Core Competencies (Compulsory)

Analysis and Innovative Problem Solving
Programme and Project Management
Data Driven Decision Making
Achievement Orientation
Relationship Building and Networking

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Specialist: Application System Support

VacancyNumber
GMA/035/2026
Title
Specialist: Application System Support
Job Type
Skilled
Experience Level
Skilled
Job Details

Key Job Purpose:

To provide technical and operational ICT support to the GMA Strategic objectives though maintaining, supporting and administering business applications and associated IT databases
Key Outcomes:

ICT systems support
Rollout of new capabilities
Application maintenance, administration and support
Stakeholder management
Reporting
DETAILED ROLE PROFILE OUTLINE

To provide IT System Support to the GMA
Office 365 Tenant administration (Exchange Online, OneDrive, Skype for Business, SharePoint, Azure, ADFS, Active Directory Premium, Teams)
Administer business applications
Provide technical expertise in development and execution of IT systems.
Coordinate with business units and prepare technical reports, training materials and documentations for end users.
Provide technical support for software maintenance.
Work closely with technical operations, network team and security team to troubleshoot reported problems
Act as Backup for IT Infrastructure Engineer
To develop and rollout of new IT capabilities.
Provide advice on project costs, design concepts, or design changes.
Document design specifications, installation instructions, and other system-related information.
Collaborate with engineers to select appropriate software applications for system according to business requirements.
Verify stability, interoperability, portability, security, or scalability of system architecture.
Conduct regular research studies for new technologies and fit them into organization.
To monitor and provide application maintenance, administration and support.
Monitor availability and optimum performance of applications and the associated databases and resolve issues.
Perform maintenance tasks on applications and databases:
Microsoft Windows servers
Microsoft SQL server
Microsoft IIS services
Document management systems
Financial systems
HR systems
GIS systems
Other IT systems
Perform daily and weekly monitoring on applications and database:
Review application and databases logs on a regular basis
Identify and implement enhancements and improvements
Perform disaster recovery tests
Perform upgrades and updates to existing applications
Manage IT contracts associated to applications and associated databases as delegated by the IT Manager.
Stakeholder management
Work with end users and provide support to infrastructure facilities and ensure smooth adoption.
Provide post-implementation support and on-going support measures.
Manage stakeholder expectations and provide timely communications and reporting
Manage relationships and liaise with relevant external IT suppliers and service providers.
Reporting
Report monthly on applications and database in terms of:
Performance
Usage
Capacity
System logs
Security aspects
Conduct trend analysis
Qualification and Experience

Qualification

Minimum:

A B-Tech in IT or related field
Ideal:

A Postgraduation degree in Computer Science, Information Systems or related field.
Experience:

Minimum:

3 years of experience in application support with strong technical problem diagnosis skills
Training:

Industry Certifications, such as ITIL, Microsoft Certified Systems Engineer (MCSE)
INHERENT JOB REQUIREMENTS

Technical Competencies:

Windows Server and Desktop Operating System
Windows Server technologies (MS Exchange, MS Windows Server /2008/2012/2016, MS SQL Server 2005/2008/2012/2016, Terminal Services/RDS, Active Directory, Exchange Online, OneDrive for Business, Skype for Business, SharePoint, SharePoint Online Azure, ADFS, Active Directory Premium, Teams)
Knowledge of network configuration and troubleshooting
Deploying and troubleshooting hardware, applications, and enterprise level systems
Microsoft Office applications and configuration
Database systems
MS Windows IIS
Information technology principles and techniques
Website development technologies and tools
Generic Competencies:

Analytical
Critical Thinking
Complex Problem Solving
Team working and organizational skills
Innovative
Relationship management
Communication skills

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Specialist: Applications Development

VacancyNumber
GMA/036/2026
Title
Specialist: Applications Development
Job Type
Skilled
Experience Level
Skilled
Job Details

Key Job Purpose:

Design, code, execute, assess, test, troubleshoot and analyze software programs and applications as per user requirements. Researching, designing, documenting, and modifying software specifications throughout the DevOps lifecycle. Analyze and amend software errors in a timely and accurate fashion and provide status reports where required.
Key Performance Areas:

Strategy & Planning
Acquisition & Deployment
Operational Management
DETAILED ROLE PROFILE OUTLINE

Strategy & Planning

Collaborate with analysts and other team members in the conceptualization, development and initiation of new software programs and applications.
Plan phases of the software development life cycle (SDLC) for a variety of projects.
Assist in the preparation and documentation of software requirements and specifications.
Research and document requirements of software users.
Develop an awareness of programming and design alternatives.
Take an active role in cross-departmental projects when needed

Acquisition & Deployment

Conduct research on emerging application development software products, languages, and standards in support of procurement and development efforts.
Recommend, schedule, and perform software improvements and upgrades.
Interact regularly with managers, customers (internal and external), service providers, and other stakeholders to field queries and questions.

Operational Management

Research, document, and implement program requirements and specifications.
Develop, code and design applications
Consistently write, translate, and code software programs and applications according to specifications.
Run and monitor performance tests on new and existing software for the purposes of correcting errors, isolating areas for improvement, and general debugging.
Administer diagnostic analysis of test results and deliver solutions to critical/problem areas.
Cultivate and disseminate knowledge of application development best practices.
Gather and generate/prepare and write reports on the status of the programming process for discussion with management and/or team members.
Determine, develop, and maintain user manuals and guidelines.
Install software products for end users as required.
Liaise with company’s software and hardware suppliers for prompt rectification of any problems or emergencies.
Liaise with network administrators, analysts and other team members to resolve any defects in products or company systems.
Write and/or delete programming script to enhance functionality and/or appearance of company Web site and Web applications as necessary.
Recommend, schedule, and perform software improvements and upgrades for optimal performance of company workstations.
Train, manage and provide guidance to junior software development/ graduates staff.
Qualification and Experience

Qualification

Minimum:

National Diploma in the field of computer science, information systems, IT or related qualification
Agile/Scrum methodology
Experience

Minimum:
3 years in Application Development
Training

Minimum:
Report Writing
Project Management
INHERENT JOB REQUIREMENTS

Core Competencies (Compulsory)

Ability to exercise independent judgment and take action on it.
Excellent analytical and creative problem-solving skills.
Excellent listening, interpersonal, written, and oral communication skills.
Logical and efficient, with keen attention to detail.
Digital Astuteness
Highly self-motivated and directed.
Ability to effectively prioritize and execute tasks while under pressure.
Strong customer service orientation.
Experience working in a team-oriented, collaborative environment
Lifelong learning
Job Specific Competencies (Compulsory)

Working technical knowledge of programming languages, including the Microsoft PowerApps , Power Automate and Power BI Platforms, Liquid, JavaScript, JQuery, CSS amongst others
Experience working with enterprise applications, including Sage X3 ERP, Sage People.
Hands on experience working in integrated development environments
Extensive experience with windows and Linux operating systems.
Extensive experience with SQL, MySQL and Data Verse databases.
Solid working knowledge of current Internet technologies, including Artificial Intelligence (AI), Machine Learning, Robotic Process Automation (RPA), Internet of Things (IoT), Quantum computing and Augmented reality amongst others
Hands-on software troubleshooting experience.
Experience with specific phases of the software development life cycle, especially SDLC
Familiarity with SCRUM/AGILE software development methodologies.
Knowledge of DevOps Framework/ Process
Extensive experience with Microsoft O365 Product Suite

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Specialist: Risk Management

VacancyNumber
GMA/037/2026
Title
Specialist: Risk Management
Job Type
Skilled
Experience Level
Skilled
Job Details

Key Job Purpose:

Coordination and support to Management on risk identification, assessment and development of response strategies and the monitoring, evaluation and reporting of the implementation thereof.
To support the implementation of Combined Assurance in accordance with the Risk Management Framework and Risk Management Framework.
Conducting Monte Carlo simulations to evaluate risk exposure and forecast potential outcomes. This supports better decision-making by quantifying uncertainties in project and operational scenarios.
Administration, capturing and reporting for maximum and effective use of the GRC platform for risk management.
Key Performance Areas:

Business Strategic Planning (supported by MonteCarlo simulations)
Monitoring, Evaluation and Reporting
Enterprise-wide Risk Management
Good Governance including related audit processes with Internal Audit and the Auditor General
Stakeholder Management
Strategic Risk Management
Operational Risk Management
Project Risk Management
Risk Maturity
DETAILED ROLE PROFILE OUTLINE

Coordinating, supporting and reporting in the GMA Risk Management environment

Providing support in developing the organization’s Risk Management Framework incorporating, inter alia, the:
Risk identification and assessment methodology
Risk appetite and tolerance.
Risk classification
Risk Reporting
Risk management policy
Risk management strategy
Risk management implementation plan
Coordination with management to assess internal controls and identify control deficiencies which can be addressed effectively, efficiently and timely
Discussion with management to identify emerging risks
Coordinate sessions to identify and capture strategic and operational opportunities and risks timeously
Support the embedding of the risk culture through communicating the GMA Risk Management Framework and other relevant risk documents to stakeholders in the GMA and monitoring its implementation
Support the embedding of risk culture risk through various awareness initiatives
Coordination of enterprise-wide risk management maturity self-assessment and related action plans
Assist in maintaining a Strategic Control Register as a snapshot view of controls in place and management actions to be implemented
Training to all stakeholders in their risk management functions
Facilitate orientation and training of managers and employees
Coordination with Internal Audit and Auditor General for quarterly and annual audits
Assist with implementation of action plans to address findings by Internal Audit and the Auditor General
Assist with Quarterly Reporting to Management and ARC against the Risk Management Plan
Support with the day -to-day management of the business unit to promote a harmonious working environment.
Collaborate with stakeholders (including risk champions) to support a culture of risk awareness and reporting.

Support Good Corporate Governance

Support compliance with good corporate governance principles for financial and non-financial matters;
Promote business risk culture, ethics and good governance at all times.

Project and Operational Risk Management

Perform risk identification, assessment and management across the organisation through the development and use of risk tools such as Risk registers, risk surveys, root cause analysis on risk events
Develop and maintain comprehensive risk reporting, including use of risk management systems and data visualisation tools
Perform risk training with stakeholders
Identify and assess risks associated with new and ongoing projects, considering scope, timeline, cost, and resource impacts.
Perform monthly risk assessments for all key projects, ensuring risk exposures are identified early and controls are in place to manage them effectively.
Work closely with project managers to promote a proactive risk culture.
Conduct and document comprehensive operational risk assessments every quarter, ensuring risks are identified, assessed, and monitored across all business unit.

Opportunity Management

Proactively identify opportunities within operational and project environments that could positively impact objectives, efficiency, or value delivery.
Maintain and update a register that capture opportunities, ensuring a broad view of potential benefits.
Collaborate with business units and project teams to identify opportunities and support the development and approval of initiatives.

Quantitative Risk Management

Apply quantitative techniques such as statistical analysis, probability modeling, and scenario simulations (e.g., Monte Carlo) to assess risk exposure.
Provide quantitative insights to support risk appetite setting, and project evaluation.
Align quantitative outputs with enterprise risk management frameworks and qualitative risk registers to provide a holistic risk view
Work closely with business units to interpret quantitative results, validate assumptions, and refine models based on expert input.
Qualifications and Experience

Qualification

Minimum:

Diploma in Business Administration, Accounting or Economics
Ideal:

Bachelor of Commerce degree in Accounting or Risk Management
A professional qualification will be an added advantage
Experience

Minimum:
At least 3 years of proven experience working in risk management, with exposure to both operational and strategic risk functions.
Demonstrated ability to conduct structured risk assessments, including risk identification, rating, and evaluation of controls.
Hands-on experience applying enterprise risk management frameworks such as ISO 31000 in a practical environment.
Worked across both operational and project risk domains, including maintaining risk registers and supporting mitigation actions.
Actively contributed to strengthening risk awareness and culture through participation in workshops, trainings, or awareness initiatives.
Training

Minimum:
Administration
Strategy
Corporate Governance
Risk Management
Financial Management
Core Competencies (Compulsory)

Professional and Ethical Behaviour
Personal Effectiveness
Customer Centricity
Teamwork and Collaboration
Digital Astuteness
Lifelong Learning
Effective Communication
Job Specific Competencies (Compulsory)

Analysis and Innovative Problem Solving
Programme and Project Management
Data Driven Decision Making
Achievement Orientation
Relationship Building and Networking

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Specialist: Digital

VacancyNumber
GMA/042/2026
Title
Specialist: Digital
Job Type
Skilled
Experience Level
Skilled
Job Details

Key Job Purpose:

To support the Gautrain Management Agency’s Communication and Marketing Unit with their mandate to increase and sustain ridership by creating impactful digital media content and executing growth and retention marketing.

Key Outcomes:

a) Become an integral member of the GMA Communication and Marketing team

b) Conceptualise, design and develop content that promotes Gautrain’s brand, services and initiatives

c) Strengthen the GMA and Gautrain’s online presence, build community engagement and communicate the brand’s values of safety, reliability, and innovation in public transport

d) Growth and Retention Marketing

DETAILED ROLE PROFILE OUTLINE

Key Activities:

a) Become an integral member of the GMA Communication and Marketing team

Attend and contribute to MarComms Unit meetings, workshops, strategy sessions, etc
Understand and comply with the various GMA and MarkComms policies and procedures
Constantly review compliance of all work done with the Gautrain CI and ensure continuous Brand Management
b) Content Creation

Capture and curate photography and videography for digital use, of events, internal and external initiatives and various promotions.
Design marketing materials and digital collateral for online and offline use (posters, banners, newsletters and social media.
Create visually appealing and informative content — including graphics, animations, videos, infographics, and copy — for print, social media, website and digital platforms.
Align all content with GMA and Gautrain’s corporate identity and key messaging pillars.
Maintain the digital asset library (photos, videos, templates, and design files) for internal use.
c) Strengthen GMA and Gautrain’s Online Presence

Support and grow Gautrain’s social media presence across various digital platforms, including but not limited to: Facebook, Instagram, X, LinkedIn, TikTok, YouTube.
Plan and schedule daily social media content and ensure tone and messaging align with Marketing and Communication strategies.
Engage with the online community, responding to queries and promoting positive public dialogue, as and when required.
Collaborate with partners and event organisers to enhance campaign reach and relevance.
Track and report on digital campaign performance, social engagement, and website analytics.
d) Growth and Retention Marketing

Develop campaigns or promotions to support GMA with growth and retention marketing and promotion of partnerships, events and initiatives
Become an integral part of the Marketing team by contributing at brainstorm sessions, voicing ideas and concerns and enabling collaborative teamwork
Attend Gautrain ‘Person In Charge’ (PIC) and safety training to become a PIC
Support the management of relevant events, exhibitions, activations and implementation thereof · Contribute to reporting and monitoring of activities
INHERENT JOB REQUIREMENTS

Technical Competencies:

Ability to formulate and implement activations
Ability to analyse, interpret and communicate information
Ability to organise and implement multi brand activations simultaneously
Writing, proofreading and editing
Public relations skills
Knowledge of promoting Gautrain
Ability to work with, and mange service providers
Generic Competencies:

Organisational Skills
Interpersonal and communication skills
Stakeholder orientation (client focused, responsive, approachable, dependable)
Strong writing, editing and communication skills
Stress management
Deadline driven
Business acumen
Teamwork
Innovation
Results oriented
Qualification and Experience:

Minimum: Diploma in Marketing, Digital Marketing, Communications, Multimedia Design, or a related field.

Ideal: Degree in Marketing, Digital Marketing, Communications, Multimedia Design, or a related field.

Experience:

Minimum: Minimum 3–5 years in marketing, digital marketing, social media management or digital content creation

Ideal: Minimum 4+ years in marketing, digital marketing, social media management, or digital content creation

Training:

Minimum: Proficiency in design and content tools Ideal: Training in Adobe Creative Suite, Canva, or equivalent

Knowledge:

Strong creative flair with strategic thinking
Knowledge in marketing
Excellent communication, writing, and storytelling ability
Knowledge of promoting public image
KEY RELATIONSHIP INTERFACES

Internal Relationships (to the GMA):

All GMA staff
External Relationships (with departments and other key parties):

Service providers
Potential and ongoing partners
Concession Company and Operating Company

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Specialist: Wellness

VacancyNumber
GMA/043/2026
Title
Specialist: Wellness
Job Type
Skilled
Experience Level
Skilled
Job Details

Key Job Purpose:

To design, implement, and monitor holistic employee wellness programmes that support the physical, psychological, emotional, and social wellbeing of Gautrain Management Agency (GMA) employees. The Employee Wellness Specialist contributes to creating a caring and supportive workplace culture that promotes optimal health, resilience, productivity, and engagement, in alignment with GMA’s values of Caring, Excellence, Leadership, and Learning.

Key Performance Areas:

Implementation of the annual wellness plan and achievement of strategic wellness objectives.
Positive trends in employee engagement, morale, and health risk metrics.
Effective utilisation and impact of the EWP.
Quality and timeliness of wellness reporting and data insights.
Stakeholder satisfaction and participation levels in wellness programmes.
DETAILED ROLE PROFILE OUTLINE:

Employee Wellness Programme and Strategy

Assist in the development and execution of the annual Employee Wellness programme aligned with the organisation’s wellbeing and HC strategy.
Coordinate and deliver evidence-based wellness programmes, campaigns, and interventions that address the holistic wellbeing dimensions: physical, mental, social, and financial.
Conduct regular needs assessments and climate surveys to identify employee wellness trends, risks, and emerging issues.
Develop and manage wellness calendars, ensuring alignment with national wellness observances and organisational priorities.
Collaborate with internal stakeholders to embed wellness principles into organisational processes and the overall employee experience
Monitor programme effectiveness through data analysis, employee feedback, and participation rates, making data-driven adjustments as necessary.
Coordination of Employee Wellness Service Provider

Administer and monitor the Employee Assistance Programme to ensure effective utilisation, confidentiality, and compliance with service level agreements.
Liaise with the EAP service provider to manage referrals, track trends, and evaluate the impact of interventions.
Promote awareness and accessibility of the EAP to employees and line managers through workshops, communication campaigns, and orientation sessions.
Ensure that all EAP processes uphold ethical standards, confidentiality, and compliance with the Health Professions Council of South Africa (HPCSA) and the Protection of Personal Information Act (POPIA).
Organise and coordinate Psychoeducation Initiatives
Plan and coordinate employee wellness days and wellness initiatives to promote healthy lifestyle practices.
Design psychoeducational materials and campaigns addressing key issues such as stress management, burnout prevention, resilience, and emotional intelligence.
Collaborate with internal and external experts to deliver wellness talks, webinars, and workshops.
Data Analysis, Reporting, and Evaluation
Collect, analyse, and interpret wellness-related data to measure impact and inform future interventions.
Prepare monthly, quarterly, and annual wellness reports with recommendations for continuous improvement.
Support the development of key performance indicators (KPIs) and wellness dashboards.

Stakeholder Engagement and Communication
Collaborate with internal stakeholders (HC, Organisational Development, Health & Safety, and Line Managers) to integrate wellness into organisational culture.
Build partnerships with external wellness service providers, medical aid schemes, and community health organisations.
Communicate wellness initiatives effectively through internal platforms such as newsletters, intranet, and staff meetings.
INHERENT JOB REQUIREMENTS

Qualifications:

Minimum: Bachelor’s degree in psychology, social sciences, social work, or Industrial psychology

Ideal: A postgraduate degree in Counseling Psychology or Industrial Psychology or Social Sciences will be an added advantage.

Experience:

Three (3) years’ experience in employee wellness environment.
Experience in programme design, and data-driven wellness reporting
Ideal:

Four (4) years’ experience in occupational or industrial EAP.
Training:

Minimum:

Data analysis
Events coordination
Stakeholder management.
Knowledge:

In –depth knowledge of various aspects of employment legislation, including but not limited to knowledge of the Labour Relations Act, Employment Equity, and Basic Conditions of Employment Act
Sound knowledge of best practices in all aspects of Employee Wellness and work-life integration
Governance, ethics and values within the Legal environment.
Knowledge of the public service or ambit of public entities will be an added advantage.
Job Specific Competencies (Compulsory)

Analysis and Innovative Problem Solving
Programme Management
Data Driven Decision Making
Achievement Orientation
Relationship Building and Networking
Core Competencies (Compulsory)

Professional and Ethical Behaviour
Personal Effectives
Customer Centricity
Teamwork and Collaboration
Digital Astuteness
Lifelong Learning
Effective Communication
OTHER REQUIREMENTS

Valid Driver’s License

KEY RELATIONSHIP INTERFACES

Internal Relationships (to the GMA Group):

GMA CEO
GMA MANCO
GMA Staff, including but not limited to Executives
External Relationships (with departments and other key parties):

GMA Service Providers and Suppliers Family members

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Specialist: Human Capital & Talent Acquisition

VacancyNumber
GMA/031/2026
Title
Specialist: Human Capital & Talent Acquisition
Job Type
Skilled
Experience Level
Skilled
Job Details

Key Job Purpose:

Implement the GMA Talent Acquisition Policy and Procedure in line with the GMA Talent Acquisition Strategy.
Implement the GMA Workforce Planning and Internal Talent Mobility
Provide HR business partnering support to implement Human Capital Strategy.
Key Performance Areas:

Implementation of the Talent Acquisition Strategy to support the GMA Strategic Objectives
Implement the GMA Workforce Planning and Internal Talent Mobility
Implementation of Employer Branding and Networking
Manage employee onboarding and offboarding programme
Provide HR business partnering support to implement Human Capital Strategy.
Data Management and Reporting.
DETAILED ROLE PROFILE OUTLINE

Implementation of the Talent Acquisition Strategy to support the GMA Strategic Objectives.

Implement and manage Talent Acquisition Strategies and Framework
Assist in developing, implementing and managing the annual recruitment plan and full cycle recruitment
Manage the full recruitment lifecycle for assigned positions, from job posting to onboarding
Research Talent Acquisition trends and implement best practices
Implementation of recruitment procedures and policies for the GMA.
Management of all administration associated with the recruitment process such as requisition and advertising.
Advise line managers in relation to Talent Acquisition policies and procedure requirements.
Facilitate shared responsibility to ensure that recruitment processes are effectively implemented.
Manage the performance of the recruitment function based on HC strategies, plans and service level agreements.
Implement Service Level Agreement in line with recruitment plans and sign off recruitment plan with line managers.
Maintain up-to-date and accurate recruitment plan to be able to prioritize staffing needs.
Communicate recruitment plan to the relevant managers on a quarterly basis.
Establish and build good relationships with internal customers and
Implement recruitment plan based on organizational structure changes or new vacancies.
Ensure a positive candidate experience by providing timely communication and support throughout the hiring process.
Act as the primary point of contact for candidates, addressing inquiries and providing updates.
Manage the pre-employment and onboarding processes to create a smooth transition for new hires

Implement the GMA Workforce Planning and Internal Talent Mobility

Implementation of career conversations and discussion in line with approved succession-planning model and manage internal Talent mobility
Execute internal Talent mobility processes and programs, ensuring alignment with organisational goals and fostering a culture of career growth and internal mobility
Establishes and manages an intake system for employee career consultations, tracking engagement and outcomes
Manages the internal Career Hub for moving Talent throughout the organisation ensuring seamless transitions and compliance with policies and procedures
Implement Internal Talent mobility policies and procedures
Utilizes data analytics to identify internal Talent pools with transferrable skill sets across different roles
Continuously seeks opportunities to improve processes and practices related to internal Talent mobility
Collaborates with Learning and Development subunit to support employees participating in internal programs by providing internal Talent mobility and career development resources for employees participating in pipeline or pathway programs
Tracks key performance indicators (KPIs) related to internal mobility, such as the number of internal placements, employee retention rates, pipeline sources and time to fill internal vacancies

Implementation of Employer Branding and Networking

Implement Talent Employer Branding Initiatives
Organize and attend Job Fairs and Recruitment evets
Foster long-term relationship with past applicants and potential candidates
Manage respective candidate pools to ensure qualified candidates remain engaged in current or future opportunities
Form external Talent partnerships
Promote the company’s employer brand by crafting job ads that reflect the company’s culture and values.
Participate in networking events, career fairs, and industry conferences to represent the organization and attract potential candidates.
Collaborate with the marketing team to share recruitment-related content on social media and company platforms
4.Manage employee onboarding and offboarding programme

Implement and manage employee Onboarding programme.
Plan and execute orientation and induction programs.
Provide advisory services to new employees.
Assisting employees when they are redeployed to a new position or Business Unit.
Gathering feedback from new employees about their experience
Liaising with relevant business units and ensure that IT, facilities and other related services provided on time.
Ensure that all administrative information and documentations are completed on time including signing of contract of employment.
Communicating with new employees to provide necessary information before starting such as office hours and contract details for line manager.
Capturing the information of new employees in the HC and payroll system
Scheduling and overseeing onboarding training sessions.
Conducting exits interviews for all terminated employees

Provide a HR business partnering to support the implementation of the Human Capital Strategy

Partner and establish business needs in line with Business Units strategic and workforce planning.
Gather insights and feedback from stakeholders to understand the key issues and implement operational effectiveness.
Conducts quarterly consultation meetings with respective units to understand the business needs.
Work closely with management and employees to improve work relationships, build morale, and increase productivity and retention.
Execute comprehensive HC strategic projects, including DLTC and TISH, as well as other GMA-mandated initiatives.

Data Management and Reporting

Track and analyses recruitment metrics (e.g., time-to-fill, source of hire, retention) to measure effectiveness and identify areas for improvement.
Maintain accurate and up-to-date candidate records in the Applicant Tracking System (ATS).
Generate reports and provide data-driven insights to HR leadership on hiring trends and progress.
Generate reports and trends and provide insights on Exit interviews
Provide feedback on exiting employees to assess possibility of retention and areas of improvement, through the implementation of a competency framework process.
INHERENT JOB REQUIREMENTS

QUALIFICATION

Minimum:

National Diploma in Human Resources, or related qualification
Ideal:

Appropriate bachelor’s degree in Human Resource Management/Psychology or related field
Experience:

Minimum:

Three (3) years HR management experience or related field
Ideal:

At least four (4) years’ experience or more in HR management
Experience in HR policies, HR Compliance and Labour / Employment management
Training:

Minimum:

HR Management
Project Management
Executive Development
Ideal:

Leadership Development
Financial Management
Knowledge:

In –depth knowledge of various aspects of employment legislation, including but not limited to knowledge of the Labour Relations Act, and Basic Conditions of Employment Act
Knowledge of the public service or the ambition of public entities will be an added advantage.
Core Competencies (Compulsory)

Analysis and Innovative Problem Solving
Programme and Project Management
Data Driven Decision Making
Achievement Orientation
Relationship Building and Networking

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Specialist: Internal Audit ICT and Operations

VacancyNumber
GMA/034/2026
Title
Specialist: Internal Audit ICT and Operations
Job Type
Skilled
Experience Level
Skilled
Job Details

Key Job Purpose:

To carry out internal auditing assignments in the areas of Information & Communication Technology, and Technical Operations, as per the approved audit plan.
Responsible for executing Technology and integrated audits and management requests across the GMA in support of strengthening the internal controls, governance and risk management.
Carry-out audit work in line with the GMA Annual Internal Audit Plan, Methodology and IIA standards.
Track all agreed management action plans to close Auditor General findings in collaboration with Management.
Developing and managing relationships with Business Units to ensure successful completion of the audit plan.
Provide guidance and best practices to the business units on relevant internal controls and emerging Technologies including cyber-security and threat management.
Key Outcomes:

Internal Audit Plan
Internal Audit Reports.
Compliant Audit files according to Internal Audit Methodology and Standards.
Customer Satisfaction Questionnaire for each assignment.
To monitor the implementation of action plans for Internal and External Audit findings.
Quarterly report for Audit and Risk Committee.
Manage and lead technology audit projects
Follow-up on outstanding audit issues
Manage relationships with Business Units
Produce excellent quality audit work
DETAILED ROLE PROFILE OUTLINE

Preparation of the Internal Audit Plan.

Conduct and document risk assessment of the auditable areas with GMA and determine the severity of risks to the business.
Asses the controls in place to mitigate risks identified.
Provide inputs on the development of the Strategic and Operational Internal Audit Plan.
Provide inputs on the review of the Internal Audit Charter, Manual and related frameworks.

Conduct ICT audits and technical operations review.

ICT
Lead technical, Cyber Security, IT, and Network-related audits
Perform IT Governance audit reviews
Perform general controls audit reviews
Perform application controls audit reviews
Perform information security audit reviews
Perform cybersecurity and penetration test reviews
Evaluate risks and internal controls within the computer information systems environment to ensure the validity, reliability and security of information
o Perform assurance/consulting management requests/projects
Execute other instructions given by the Senior Audit Manager and the Chief Audit Executive.
Technical Operations
Review reports and information emanating from operations.
Perform onsite operational tests and verification to ensure compliance with laws regulations, agreements, policies and procedures
Review GMA policies, procedures and processes to assure compliance to the Concession Agreement and other regulations.
3.Internal Audit Engagements Planning and Execution

Prepare audit assignment preliminary plan including preparation of audit notification and scope letter.
Prepare systems description and process understanding documentation
Prepare audit assignment risk and control assessment matrix.
Compile Audit Programs to present audit objectives and tests, and the analysis necessary to satisfy stated audit objectives.
Document audit procedures and perform tests to achieve engagement objectives and raise findings where applicable.
Document findings and discuss them with the client business unit.
Conduct exit meetings to communicate results of the audit projects
Capture all fieldwork timely on ACL GRC for review by the supervisor
Maintain an up-to-date audit tracking database for Internal and External Audit findings

Internal Audit engagements results communication

Prepare draft audit reports for review by Senior Audit Manager.
Provide input for preparation of quarterly consolidated reports for Audit and Risk Committee.
Assist in the presentation of audit reports at the Manco and Audit and Risk Committee where necessary.
Qualification and Experience

Qualification

Minimum:

Bachelor’s Degree with specialization in Information Technology/Informatics/Information Systems /IT Auditing or equivalent.
Ideal:

Postgraduate qualification and one or more of the following certifications is required: CISA / CISM / CISSP / CGEIT / CRISC will serve as advantage.
Experience

Minimum:
3 years’ experience in information systems auditing.
Ideal:
5 years’ experience in auditing Rail and IT environment, project management, programming or analysis will also be acceptable.
Must have practical experience of Audit Management Tools, CAATS and Risk Management processes
Training

Minimum:
Study towards a professional qualification such as, CISA, CISM, CGEIT, ITIL, etc.
Ideal:
Study towards a professional qualification such as CIA, CGEIT, CISM, PRINCE 2, etc
Core Competencies (Compulsory)

Analysis and Innovative Problem Solving
Programme and Project Management
Data Driven Decision Making
Achievement Orientation
Relationship Building and Networking

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Specialist: Records Management

VacancyNumber
GMA/038/2026
Title
Specialist: Records Management
Job Type
Skilled
Experience Level
Skilled
Job Details

Key Job Purpose:

To support, facilitate, and maintain the provision of Records Management service to the GMA, including the Registry and GMA e-Library.
Key Performance Areas/Outcomes:

Records Management
Implementation of Records Management Policy
Implementation of Records Management Procedures
Ensure legislative compliance requirements for GMA Records Management
Support and Maintenance of the GMA Registry
Digitization of Records
Document Control
Document Control in support of PPP
Knowledge Management
Support and Maintenance of the GMA e-Library
Provide administrative and coordination support for Knowledge Management activities
Compilation of Records Management and Knowledge Management Reports
DETAILED ROLE PROFILE OUTLINE

Records Management

Coordinates Holistic Records Management Programme for GMA
Implementation of the Records Management Policy, Procedures
Coordinate the development of Document Retention and Disposal Guidelines
Conduct Records Management awareness and training sessions
Plans, organizes, directs, reviews, coordinates, and establishes controls for all GMA records activities.
Coordinates with GMA business unit’s managers to ensure records creation, maintenance, use, and disposition are in accordance with the National Archives Act (NARSA) and other legislative requirements
Assist with the implementation of the electronic File Plan
Manage the registry office in accordance with accepted norms and standards.
Plan, coordinate, and execute the digitization of physical records, including scanning, indexing, and quality control.
Organize and maintain digital archives, ensuring that all electronic records are accurately indexed and easily retrievable.
Implement and manage electronic document management systems (EDMS) to support the storage, retrieval, and preservation of digital records.
Collaborate with IT to ensure that the EDMS is optimized for performance, security, and compliance.
Ensure that all digitized records meet the quality standards set by the organization, including clarity, accuracy, and completeness.
Identify opportunities for improving digitization and records management processes, including the adoption of new technologies or methodologies.

Document Control

Assist in the compilation of monthly and quarterly document control reports.
Ensure overall quality assurance of the document control service.
Assist in storing all the correspondences, agreements, contracts, and other confidential information in an orderly and retrievable manner.
Electronically file documents in their folders and keep hard copies in the library.
Controlling the incoming and outgoing of documents and correspondences.

Knowledge Management

To assist with the development and maintenance of the GMA Knowledge Centre and Library
To provide administrative and coordination support in the compilation of Knowledge Management reports
Ad hoc duties as required for support of the team
Qualification and Experience

Qualification

Diploma/Degree in Records Management or related.
Ideal:

Degree in Records Management, Library, Information Science, Knowledge Management, or any related field.
Experience

3 years’ experience
Training

Minimum:

Microsoft Office (PowerPoint, Excel, Word)
Electronic Document Management System
Public Private Partnerships
INHERENT JOB REQUIREMENTS

Technical Competencies:

Records Management
Electronic Library Management
Document Control & Management
Electronic Document Management Systems
Knowledge Management
Writing and Editing
Stakeholder Management
Project Management
Generic Competencies:

Verbal and written communication
Organisational and time management
Analytical
Negotiation
Presentation
Problem-solving
Report writing

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Specialist Knowledge Management

VacancyNumber
GMA/039/2026
Title
Specialist Knowledge Management
Job Type
Skilled
Experience Level
Skilled
Job Details

Key Job Purpose:

To assist in the implementation of GMA Knowledge Management Policies and Strategies.
To render Document Control service.
To support Records Management implementation initiatives.
Key Performance Areas:

Knowledge Management Strategy Implementation
EDMS service provision and user training
Knowledge Management Policies and Procedures Development
GMA Knowledge Mapping Project
Knowledge management tools; knowledge portal, case studies, fact sheets, technical papers etc.
Quarterly reports for Audit and Risk Committee.
DETAILED ROLE PROFILE OUTLINE

Knowledge Management Strategy

Conduct research to develop update the KM strategy and implementation plan.
Assist in the development of the KM strategy and implementation plan.
Assist in the development of the KM Policies and procedures
Assist in compilation of quarterly and annual reports

Knowledge Hub (Intranet).

Management of EDMS ProjectWise environment.
Maintenance and facilitation of content for the Knowledge Hub.
Establish and maintain other GMA knowledge repositories
Develop concepts for a Knowledge Portal.
Assist in ProjectWise process management, documentation and training.

Knowledge Management Tools

Development and packaging of case studies, factsheets, and technical papers.
Development of interview scripts and content for Podcast.
Update and maintenance of content on the GMA Podcast station.
Document project best practice, lessons learnt in collaboration with the business units.
Implement the knowledge mapping project for the GMA.

Knowledge Dissemination Platforms.

Coordinate partnerships with academic institutions and other stakeholders for knowledge management.
Establish and facilitate GMA knowledge share platforms.
Coordinate knowledge exchange events such as seminars, workshops etc.
Assist in the development of the GMA Library

Document Control and Records Management

Provision of document control service for the GMA
Support in records management functions for the unit
Support in administration and reporting
Qualification and Experience

Qualifications

Minimum:

National Diploma Qualification with specialization in Knowledge Management/Information Management/Communication or equivalent.
Experience

Minimum:
3-years’ relevant experience in Knowledge Management or related with records management experience.
Training:
Minimum:
Records Management
ProjectWise
INHERENT JOB REQUIREMENTS

Technical Competencies:

Knowledge Management
Writing and Editing
Research
Electronic Document Management
Stakeholder Management
Project Management
Generic Competencies:

Verbal and written communication
Organisational and time management
Analytical
Negotiation
Presentation
Problem solving
Report writing

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Specialist: Station Facilities

VacancyNumber
GMA/040/2026
Title
Specialist: Station Facilities
Job Type
Skilled
Experience Level
Skilled

Key Job Purpose:

Monitor and audit performance against set targets for the condition and cleanliness as well as to monitor state of repair of the Gautrain station buildings, operational and equipment buildings (train and bus depots, workshops, etc.), passenger conveyance systems, security systems, communication networks including PA systems, ticket vending and validating machines, fire equipment, and access control facilities as required by the train and feeder bus services.
Provide input into the design, integration, and implementation of smart stations concept. Provide input in the development of the non-patronage revenue. These include defining the business requirements specifications, establishing scope of works, defining design criteria and providing general subject matter expert advice.
Manage applicable stages of project lifecycle from initiation through to project execution, handover / commissioning and project close out with respect to deliverables, approved budget, schedule and compliance with statutory requirements for safety, quality and environment.
Perform research and undertake technology planning, innovation and obsolescence management for station facilities in accordance with its evolution in order to inform and align to business strategy.
Key Outcomes:

Manage compliance of the Concessionaire to the System Asset Management Plan for Gautrain facilities.
Update Asset Management maintenance information system (including the asset register), Archibus with maintenance and replacements records
Manage compliance to performance measures and monitoring system by verification of asset condition, cleanliness and performance
perform an assurance function over the projects as per relevant project lifecycle, from initiation, planning, execution, monitoring, control and close out.
Provide input into solutions for System capacity in terms of assets utilisation for current and future projections.
Evaluate and provide input into solutions to enhance passenger experience and comfort within Gautrain station facilities.
Assure compliance of the Concessionaire to the relevant legislative requirements.
Provide input into the management of technology and implementation of new technologies that will enable commercialization of Gautrain stations.
Provide technical input for the compilation of reports as required by the Annual Performance Plan, i.e., Quarterly and Annual Reports.
Provide input into the development and implementation of new building technologies to enable Gautrain stations to become energy efficient.
DETAILED ROLE PROFILE OUTLINE

Manage compliance of the Concessionaire to the system Asset Management Plan for Gautrain facilities

Analyze statistics and report on reliability, availability and failures of Systems assets.
Audit Concessionaire’s compliance to their Maintenance plans and strategies for all Gautrain facilities
Review and comment on monthly, quarterly and annual asset management and other relevant reports from the Concessionaire (e.g. performance monitoring reports, customer comments reports, etc.).
Review Concessionaire’s facilities and utilities management plans and practices as necessary and align with applicable standards and international best practice for passenger rail operations

Update Asset Management maintenance information system (including the asset register), Archibus with maintenance and replacements records

Update maintenance records from the monthly asset and performance measures and monitoring system report.
Update assets register as necessary
Generate integrated monthly reports for assets including performance information.
Analyze deviations and report.

Manage compliance to performance measures and monitoring system by verification of asset condition, cleanliness and performance

Conduct condition and cleanliness inspections of station and parking facilities and generate a report.
Conduct condition and cleanliness inspections of trains and buses and generate a report.
Conduct condition assessment of operational and equipment buildings (train and bus depots, workshops, etc.) and generate a report.
Perform an audit and report on compliance to station condition and cleanliness scorecards as reported by the Concessionaire.

Perform an assurance function over the projects as per relevant project lifecycle, from initiation, planning, execution, monitoring, control and close out.

Conduct the different phases of feasibility studies and investigate alternative options.
Ensure that projects are conducted within the required parameters including schedule, cost, quality and sustainability during project execution.
Monitor progress on the deliverables as required.
Provide input and technical expertise in all Gautrain projects as necessary.

Provide input into solutions for System capacity in terms of assets utilisation for current and future projections

Conduct periodic surveys and generate a report for the passenger conveyance systems utilization.
Analyze customer complaints and develop improvement plans.
Conduct surveys and generate a report on passenger flows at the stations.
Conduct surveys and generate a report on parking utilization.
Conduct surveys and generate reports on utilization of and passenger que lengths for passenger interface facilities e.g. automatic fare collection systems, ablution facilities etc.

Provide input into solutions to enhance passenger experience and comfort within Gautrain station facilities

Conduct surveys and generate a report on passenger comfort and experience with respect to ergonomics and human factor elements in all Gautrain stations and provide input into the development of solutions.
Provide input into the development of strategies to enhance passenger experience in the Gautrain stations (e.g. ergonomic designs, smart stations).

Assure compliance of the Concessionaire to the relevant legislative requirements

Provide input into assuring Concessionaire’s compliance to National Railway Safety Regulation Act, Occupational Health and Safety Act, GMA Act, Concession Agreement, etc.
Assure Concessionaire’s compliance to relevant design and maintenance standards and specifications for all Gautrain assets, e.g. National Building Regulations, and other applicable internationally acceptable standards and specifications.
Provide input into assuring compliance to all relevant regulations for the management of public facilities.

Provide input into the management of technology and implementation of new technologies that will enable commercialization of Gautrain stations

Provide input into studies, surveys, research and projects relating to commercializing stations within the Gautrain system.
Provide input into the Commercial Development Plans for Gautrain stations.
Provide input into the development of energy efficient concepts for the Gautrain stations and all Gautrain facilities.
Provide input into the integration of the concept of Gautrain station commercialization with the smart city concept.

Provide technical input for the compilation of reports as required by the Annual Performance Plan, i.e., Quarterly and Annual Reports

Provide technical input in the preparation of the respective section for the quarterly and annual reports
Monitor station facilities deliverables and provide evidence for Annual Performance Plan

Other Activities

Prepare the performance Dashboard by verifying performance reports from the Concessionaire, Trains and Buses Performance reports
Advise on energy and water efficiency measures for existing facilities as well as sustainable development initiatives
Manage client interface and stakeholders, e.g. Concessionaire, Municipalities, PRASA etc.
Technical input into tendering process for projects, i.e., costs, specifications, criteria etc.
Conduct respective design studies, engineering calculations, design reviews, validations, and approvals.
Ensure compliance to specific engineering procedures for project execution, i.e., document control Systems, configuration management.
Implement cost controls and evaluation of payment certificates.
Qualifications and Experience

Qualification

Minimum NQF 6 level qualifications in Science, Engineering and the Built Environment
Driver’s License
Computer proficiency
Experience

Minimum:
3-year Experience Facilities management principles and techniques.
Property design and development skills
Maintenance management principles and techniques.
Maintenance engineering and maintenance principles of buildings, and public transport infrastructure
Relevant legislations governing the management of public infrastructure assets
Knowledge and application of relevant national infrastructure design specification and standards
Intermodal transportation systems
Customer operations and service interface
Training

Minimum:
Facilities management and maintenance
Infrastructure management systems
Core Competencies (Compulsory)

Analysis and Innovative Problem Solving
Programme and Project Management
Data Driven Decision Making
Achievement Orientation
Relationship Building and Networking

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